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Make sure the other end remains connected to the same active port, like, where you connected the router. If the Internet mhmm. If the Internet does not connect automatically, you may need to set up the PPPoE connection using the username and password we provided. Do you have that copy copy of the Yeah. Mhmm. Yeah. Yeah. Or add the network to the Wi Fi setting. Can you skip that one? Okay. Can you open the control panel on your laptop and go to network and Internet or network and sharing center, then select set up a new connection or network. Then choose connect to the Internet, then click next. Select broadband. Yeah. PPP, triple PoE. Then enter the username and password provided by us. Mhmm. And then once entered, just take remember this password and then name the connection direct test, then click connect. Do you want me to send it again? Okay. So since the latency remains at approximately 30 m s While connected directly to the NTD, the router does not appear to be causing the issue. Latency 30 is generally considered good and should be suitable for normal browsing, video calls, and online gaming. The exact the exact latency may vary depending on the location of the server, network route, and distance, so we cannot guarantee a lower result within the normal range. Yeah. Mhmm. Okay. Just give us a callback then or email us if you run into any issues or have other more questions. Okay. You're welcome. Bye. 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Good morning. This is Maureen from Airtel. Yeah. This am I speaking with Jimmy?\n\nYeah. Sorry. We got disconnected. Today. Mhmm.\n\nOn your end. It should be on your end. Mhmm. Make sure the other end remains connected to the same active port, like, where you connected the router. If the Internet mhmm.\n\nIf the Internet does not connect automatically, you may need to set up the PPPoE connection using the username and password we provided. Do you have that copy copy of the Yeah. Mhmm. Yeah. Yeah.\n\nOr add the network to the Wi Fi setting. Can you skip that one? Okay. Can you open the control panel on your laptop and go to network and Internet or network and sharing center, then select set up a new connection or network. Then choose connect to the Internet, then click next.\n\nSelect broadband. Yeah. PPP, triple PoE. Then enter the username and password provided by us. Mhmm.\n\nAnd then once entered, just take remember this password and then name the connection direct test, then click connect. Do you want me to send it again? Okay. So since the latency remains at approximately 30 m s While connected directly to the NTD, the router does not appear to be causing the issue. Latency 30 is generally considered good and should be suitable for normal browsing, video calls, and online gaming.\n\nThe exact the exact latency may vary depending on the location of the server, network route, and distance, so we cannot guarantee a lower result within the normal range. Yeah. Mhmm. Okay. Just give us a callback then or email us if you run into any issues or have other more questions.\n\nOkay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.1843094527721405},{"text":"Good morning.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.44502441585063934},{"text":"This is Maureen from Airtel.","start":2.8799999,"end":4.34,"sentiment":"positive","sentiment_score":0.3343837022781372},{"text":"Yeah.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.08307971060276031},{"text":"This am I speaking with Jimmy?","start":6.3999996,"end":8.26,"sentiment":"neutral","sentiment_score":0.029236479972799618}],"sentiment":"neutral","sentiment_score":0.2003183590869109,"num_words":15,"start":0.79999995,"end":8.26},{"sentences":[{"text":"Yeah.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.007092814892530441},{"text":"Sorry.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":-0.12882161140441897},{"text":"We got 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I was just calling back. Yep. That's alright. Yes. I disconnected the laptop directly into the the box. So I can't do a speed test on my end. Is it on your end? I can't load web pages if I'm plugged directly into the box. Yep. Yep. The router. Yep. It is. Yep. So I need to set that up in my network settings? Okay. How does one do that in a laptop? Authentication settings, probably. Add a network. Network name. Security. What security is it gonna be? No. Okay. Yep. Yep. Yep. Yep. Yep. PPO 80. PPO 80. PPO 80. Okay. Yep. It's very easy. Very easy. Let me just find that. Thousand messages lately. Connection. Connect. Now let's see here. No. I've got it. It's fine. It's done. Just doing a speed test now. Yeah. It's still 30. I thought it would be lower. So which isn't it's not bad. It's just not great. The speeds are a bit lower, though. That could be any reason. So the speeds I'm getting is three six three over 50, and the ping I'm getting is 29. 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Ben. I was just calling back. Yep. That's alright. Yes.\n\nI disconnected the laptop directly into the the box. So I can't do a speed test on my end. Is it on your end? I can't load web pages if I'm plugged directly into the box. Yep.\n\nYep. The router. Yep. It is. Yep.\n\nSo I need to set that up in my network settings? Okay. How does one do that in a laptop? Authentication settings, probably. Add a network.\n\nNetwork name. Security. What security is it gonna be? No. Okay.\n\nYep. Yep. Yep. Yep. Yep.\n\nPPO 80. PPO 80. PPO 80. Okay. Yep.\n\nIt's very easy. Very easy. Let me just find that. Thousand messages lately. Connection.\n\nConnect. Now let's see here. No. I've got it. It's fine.\n\nIt's done. Just doing a speed test now. Yeah. It's still 30. I thought it would be lower.\n\nSo which isn't it's not bad. It's just not great. The speeds are a bit lower, though. That could be any reason. So the speeds I'm getting is three six three over 50, and the ping I'm getting is 29.\n\nI don't know if that's the ping I'm meant to be getting, but I just thought it'd be lower considering I'm in the suburbs of ACT. I'll just go again. This one's pushing about 400. See, it's it's it's it's the same as the router, realistically. Yeah.\n\nYeah. That's fine. No. We're just a week's test anyway. Right?\n\nAlways touch anyway. Alright. Thank you very much. Bye. K.\n\nBye. Thank you very much. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello, Ben.","start":3.6799998,"end":4.58,"sentiment":"neutral","sentiment_score":0.2528711259365082},{"text":"I was just calling back.","start":5.6,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.05794432237744331},{"text":"Yep.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.018235400319099423},{"text":"That's alright.","start":12.895,"end":13.555,"sentiment":"neutral","sentiment_score":-0.11891938000917435},{"text":"Yes.","start":14.655001,"end":15.055,"sentiment":"neutral","sentiment_score":0.013051139190793036}],"sentiment":"neutral","sentiment_score":0.05353742211379788,"num_words":11,"start":3.6799998,"end":15.055},{"sentences":[{"text":"I disconnected the laptop directly into the the box.","start":15.055,"end":19.395,"sentiment":"neutral","sentiment_score":-0.07357990783121851},{"text":"So I can't do a speed test on my 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bad.","start":212.45999,"end":218.16501,"sentiment":"neutral","sentiment_score":0.051451532170176506},{"text":"It's just not great.","start":218.16501,"end":219.865,"sentiment":"neutral","sentiment_score":-0.1473140362650156},{"text":"The speeds are a bit lower, though.","start":222.245,"end":223.945,"sentiment":"neutral","sentiment_score":-0.15592017556939805},{"text":"That could be any reason.","start":225.365,"end":226.905,"sentiment":"neutral","sentiment_score":-0.09790126085281373},{"text":"So the speeds I'm getting is three six three over 50, and the ping I'm getting is 29.","start":232.37999,"end":238.56,"sentiment":"neutral","sentiment_score":0.019440631175206766}],"sentiment":"neutral","sentiment_score":-0.037789078103378414,"num_words":40,"start":212.45999,"end":238.56},{"sentences":[{"text":"I don't know if that's the ping I'm meant to be getting, but I just thought it'd be lower considering I'm in the suburbs of ACT.","start":238.62,"end":246.31999,"sentiment":"neutral","sentiment_score":-0.0625611272855447},{"text":"I'll just go again.","start":250.895,"end":252.035,"sentiment":"neutral","sentiment_score":0.043149372562766075},{"text":"This one's pushing about 400.","start":264.53003,"end":266.23,"sentiment":"neutral","sentiment_score":0.07441272586584091},{"text":"See, it's it's it's it's the same as the router, realistically.","start":266.85,"end":271.19,"sentiment":"neutral","sentiment_score":0.12308135967363011},{"text":"Yeah.","start":309.065,"end":309.565,"sentiment":"neutral","sentiment_score":0.015187143348157406}],"sentiment":"neutral","sentiment_score":0.006109657657748842,"num_words":47,"start":238.62,"end":309.565},{"sentences":[{"text":"Yeah.","start":310.665,"end":310.905,"sentiment":"neutral","sentiment_score":0.08366918563842773},{"text":"That's 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much.","start":316.6,"end":318.13998,"sentiment":"neutral","sentiment_score":0.3096744492650032},{"text":"Bye.","start":320.36,"end":320.86,"sentiment":"neutral","sentiment_score":0.15383481979370117},{"text":"K.","start":322.2,"end":322.6,"sentiment":"neutral","sentiment_score":0.11067180335521698}],"sentiment":"neutral","sentiment_score":0.17856745645403863,"num_words":10,"start":315.16,"end":322.6},{"sentences":[{"text":"Bye.","start":322.6,"end":323.1,"sentiment":"neutral","sentiment_score":0.11981521546840668},{"text":"Thank you very much.","start":327.91293,"end":329.37296,"sentiment":"positive","sentiment_score":0.42826105654239655},{"text":"Bye.","start":331.75296,"end":332.25296,"sentiment":"neutral","sentiment_score":0.29255130887031555},{"text":"You 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Good morning. This is Maureen from\n\nChannel 1: Hello,\n\nChannel 0: Airtel.\n\nChannel 1: Ben. I was\n\nChannel 0: Yeah.\n\nChannel 1: just calling back.\n\nChannel 0: This am I speaking with Jimmy?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Sorry. We got disconnected.\n\nChannel 1: That's alright. Yes. I disconnected the laptop directly into the the box.\n\nChannel 0: Today. Mhmm.\n\nChannel 1: So I can't do a speed test on my end. Is it on your end?\n\nChannel 0: On your end. It should be on your end.\n\nChannel 1: I can't load web pages if I'm plugged directly into the box.\n\nChannel 0: Mhmm. Make sure the other end remains connected to the same active port, like,\n\nChannel 1: Yep.\n\nChannel 0: where\n\nChannel 1: Yep.\n\nChannel 0: you connected the router.\n\nChannel 1: The router. Yep. It is.\n\nChannel 0: If the Internet mhmm. If the Internet does not connect automatically, you may need to set up the PPPoE connection using the username and password we provided. Do you have that copy\n\nChannel 1: Yep.\n\nChannel 0: copy of the\n\nChannel 1: So I need to set that up in my network settings?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: How does one do that in a laptop? Authentication settings, probably.\n\nChannel 0: Yeah. Or add the network to the Wi Fi setting.\n\nChannel 1: Add a network. Network name. Security. What security is it gonna be?\n\nChannel 0: Can you skip that one?\n\nChannel 1: No.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Can you open the control panel on your laptop\n\nChannel 1: Yep.\n\nChannel 0: and go to network and Internet\n\nChannel 1: Yep.\n\nChannel 0: or network and sharing center, then\n\nChannel 1: Yep.\n\nChannel 0: select set up a new connection or network.\n\nChannel 1: Yep.\n\nChannel 0: Then choose connect to the Internet, then click next.\n\nChannel 1: Yep.\n\nChannel 0: Select\n\nChannel 1: PPO\n\nChannel 0: broadband.\n\nChannel 1: 80. PPO 80.\n\nChannel 0: Yeah. PPP, triple\n\nChannel 1: PPO\n\nChannel 0: PoE.\n\nChannel 1: 80. Okay. Yep. It's\n\nChannel 0: Then\n\nChannel 1: very easy.\n\nChannel 0: enter the username and password provided by us.\n\nChannel 1: Very easy. Let me just find that. Thousand messages lately.\n\nChannel 0: Mhmm. And then once entered, just take remember this password and then name the connection direct test, then click connect.\n\nChannel 1: Connection. Connect. Now let's see here.\n\nChannel 0: Do you want me to send\n\nChannel 1: No.\n\nChannel 0: it again?\n\nChannel 1: I've got it. It's fine. It's\n\nChannel 0: Okay.\n\nChannel 1: done. Just doing a speed test now. Yeah. It's still 30. I thought it would be lower.\n\nSo which isn't it's not bad. It's just not great. The speeds are a bit lower, though. That could be any reason. So the speeds I'm getting is three six three over 50, and the ping I'm getting is 29.\n\nI don't know if that's the ping I'm meant to be getting, but I just thought it'd be lower considering I'm in the suburbs of ACT. I'll just go again. This one's pushing about 400. See, it's it's it's it's the same as the router, realistically.\n\nChannel 0: So since the latency remains at approximately 30 m s While connected directly to the NTD, the router does not appear to be causing the issue. Latency 30 is generally considered good and should be suitable for normal browsing, video calls, and online gaming. The exact the exact latency may vary depending on the location of the server, network route, and distance, so we cannot guarantee a lower\n\nChannel 1: Yeah.\n\nChannel 0: result\n\nChannel 1: Yeah. That's fine. No. We're just a\n\nChannel 0: within\n\nChannel 1: week's\n\nChannel 0: the normal\n\nChannel 1: test anyway.\n\nChannel 0: range.\n\nChannel 1: Right?\n\nChannel 0: Yeah.\n\nChannel 1: Always touch anyway. Alright. Thank you\n\nChannel 0: Mhmm.\n\nChannel 1: very much.\n\nChannel 0: Okay. Just give\n\nChannel 1: Bye.\n\nChannel 0: us a callback then or\n\nChannel 1: K.\n\nChannel 0: email\n\nChannel 1: Bye.\n\nChannel 0: us if you run into any issues or have other more questions.\n\nChannel 1: Thank you very much.\n\nChannel 0: Okay. You're welcome. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.28,"sentiment":"neutral","sentiment_score":0.1843094527721405},{"text":"Good morning.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.44502441585063934},{"text":"This is Maureen 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great","start":331.22,"end":331.78,"sentiment":"positive","sentiment_score":0.5603537956873575}],"sentiment":"positive","sentiment_score":0.4445629119873047,"channel":0,"num_words":7,"start":329.38,"end":331.78},{"sentences":[{"text":"Bye.","start":331.75296,"end":332.25296,"sentiment":"neutral","sentiment_score":0.29255130887031555}],"sentiment":"neutral","sentiment_score":0.29255130887031555,"channel":1,"num_words":1,"start":331.75296,"end":332.25296},{"sentences":[{"text":"day.","start":331.78,"end":332.28,"sentiment":"neutral","sentiment_score":0.18013282120227814}],"sentiment":"neutral","sentiment_score":0.18013282120227814,"channel":0,"num_words":1,"start":331.78,"end":332.28},{"sentences":[{"text":"You too.","start":332.55295,"end":333.29294,"sentiment":"neutral","sentiment_score":0.11240170896053314}],"sentiment":"neutral","sentiment_score":0.11240170896053314,"channel":1,"num_words":2,"start":332.55295,"end":333.29294}]},"summary":{"result":"success","short":"A representative from Hello, Airtel calls to follow up on a disconnected laptop. The representative asks the customer, Jimmy, about his internet connection and suggests setting up a new connection using the provided username and password. They also discuss latency and ping, and the representative assures Jimmy that the latency should remain at 30 m s and that it's not a problem. They agree to call back or email for further assistance if needed."},"intents":{"segments":[{"text":"And then once entered, just take remember this password and then name the connection direct test, then click connect. Connection. Connect.","start_word":277,"end_word":297,"intents":[{"intent":"Connect","confidence_score":0.024666287}]},{"text":"Just doing a speed test now. Yeah.","start_word":318,"end_word":324,"intents":[{"intent":"Test speeds","confidence_score":0.19991039}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1843094527721405},{"text":"Good morning. This is Maureen from Hello, Airtel.","start_word":1,"end_word":8,"sentiment":"positive","sentiment_score":0.3639121353626251},{"text":"Ben. I Yeah. was just calling This back. am I speaking with Jimmy? Yep. Yeah. Sorry. We got disconnected. That's alright. Yes. I disconnected the laptop directly into the the box. Today. Mhmm. So I can't do a speed test on my end. Is it on your end? On your end. It should be on your end. I can't load web pages if I'm plugged directly into the box. Mhmm. Make sure the other end remains connected to the same active port, like, Yep. where Yep. you connected the router. The router. Yep. It is. If the Internet mhmm. If the Internet does not connect automatically, you may need to set up the PPPoE connection using the username and password we provided. Do you have that copy Yep. copy of the So I need to set that up in my network settings? Yeah. Mhmm. Okay. Yeah. How does one do that in a laptop? Authentication settings, probably. Yeah. Or add the network to the Wi Fi setting. Add a network. Network name. Security. What security is it gonna be? Can you skip that one? No. Okay. Okay. Can you open the control panel on your laptop Yep. and go to network and Internet Yep. or network and sharing center, then Yep. select set up a new connection or network. Yep. Then choose connect to the Internet, then click next. Yep. Select PPO broadband. 80. PPO 80. Yeah. PPP, triple PPO PoE. 80. Okay. Yep.","start_word":9,"end_word":252,"sentiment":"neutral","sentiment_score":-0.0346745103597641},{"text":"It's Then very easy.","start_word":253,"end_word":256,"sentiment":"positive","sentiment_score":0.3424723148345947},{"text":"enter the username and password provided by us.","start_word":257,"end_word":264,"sentiment":"neutral","sentiment_score":0.2889907956123352},{"text":"Very easy.","start_word":265,"end_word":266,"sentiment":"positive","sentiment_score":0.4920808672904968},{"text":"Let me just find that. Thousand messages lately. Mhmm. And then once entered, just take remember this password and then name the connection direct test, then click connect. Connection. Connect. Now let's see here. Do you want me to send No. it again? I've got it. It's fine. It's Okay. done. Just doing a speed test now. Yeah. It's still 30. I thought it would be lower. So which isn't it's not bad. It's just not great. The speeds are a bit lower, though. That could be any reason. So the speeds I'm getting is three six three over 50, and the ping I'm getting is 29. I don't know if that's the ping I'm meant to be getting, but I just thought it'd be lower considering I'm in the suburbs of ACT. I'll just go again. This one's pushing about 400. See, it's it's it's it's the same as the router, realistically. So since the latency remains at approximately 30 m s While connected directly to the NTD, the router does not appear to be causing the issue. Latency 30 is generally considered good and should be suitable for normal browsing, video calls, and online gaming. The exact the exact latency may vary depending on the location of the server, network route, and distance, so we cannot guarantee a lower Yeah. result Yeah. That's fine. No. We're just a within week's the normal test anyway. range. Right? Yeah. Always touch anyway. Alright. Thank you Mhmm. very much. Okay. Just give Bye. us a callback then or K. email Bye. us if you run into any issues or have other more questions.","start_word":267,"end_word":538,"sentiment":"neutral","sentiment_score":0.04421750965582974},{"text":"Thank you very much.","start_word":539,"end_word":542,"sentiment":"positive","sentiment_score":0.4239657521247864},{"text":"Okay.","start_word":543,"end_word":543,"sentiment":"neutral","sentiment_score":0.2606751024723053},{"text":"You're welcome. Bye. Have a great Bye.","start_word":544,"end_word":550,"sentiment":"positive","sentiment_score":0.4329206347465515},{"text":"day. You too.","start_word":551,"end_word":553,"sentiment":"neutral","sentiment_score":0.1916343718767166}],"average":{"sentiment":"neutral","sentiment_score":0.03361443209360881}}}}