{"metadata":{"transaction_key":"deprecated","request_id":"01a05506-30cb-79d3-959f-298893af4b9d","sha256":"5f99c342369ba82356557854c93ac81e9022f143a99aeb3da23eb99544ab3c07","created":"2026-08-30T23:34:25.284Z","duration":30.959938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional","confidence":1.0,"words":[{"word":"hi","start":0.48,"end":0.96,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03451535478234291},{"word":"if","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.022531047463417053},{"word":"you","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0056812092661857605},{"word":"record","start":1.36,"end":1.76,"confidence":0.9970703,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.011961422860622406},{"word":"your","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0032702218741178513},{"word":"name","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.011009931564331056},{"word":"and","start":2.24,"end":2.48,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012228991836309431},{"word":"reason","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.032032862305641174},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015142034739255903},{"word":"calling","start":2.96,"end":3.4399998,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.002719329670071602},{"word":"i'll","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.013041168451309204},{"word":"see","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014959733933210371},{"word":"if","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007342983037233353},{"word":"this","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0192958302795887},{"word":"person","start":4.24,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.01680557057261467},{"word":"is","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007490608841180801},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.022535942494869232},{"word":"i'm","start":26.854876,"end":27.094875,"confidence":0.8017578,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5300134420394897},{"word":"sorry","start":27.094875,"end":27.494875,"confidence":0.97021484,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.553496241569519},{"word":"this","start":27.494875,"end":27.734875,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7775050401687622},{"word":"person","start":27.734875,"end":28.134876,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7240417003631592},{"word":"is","start":28.134876,"end":28.294876,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7497596740722656},{"word":"not","start":28.294876,"end":28.454876,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7304454445838928},{"word":"available","start":28.454876,"end":28.954876,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6786123514175415},{"word":"if","start":29.174875,"end":29.334875,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.30273574590682983},{"word":"you","start":29.334875,"end":29.494875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19913282990455627},{"word":"would","start":29.494875,"end":29.654875,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.19869033992290497},{"word":"like","start":29.654875,"end":29.894875,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.20585767924785617},{"word":"to","start":29.894875,"end":29.974876,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27004474401474},{"word":"leave","start":29.974876,"end":30.214876,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2753661274909973},{"word":"an","start":30.214876,"end":30.454876,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.24887463450431824},{"word":"additional","start":30.454876,"end":30.954876,"confidence":0.99902344,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.17554599046707153}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.03451535478234291},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.96,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.0038668836932629347},{"text":"I'm sorry.","start":26.854876,"end":27.494875,"sentiment":"negative","sentiment_score":-0.5417548418045044},{"text":"This person is not available.","start":27.494875,"end":28.954876,"sentiment":"negative","sentiment_score":-0.7320728421211242},{"text":"If you would like to leave an additional","start":29.174875,"end":30.954876,"sentiment":"neutral","sentiment_score":-0.2345310114324093}],"sentiment":"neutral","sentiment_score":-0.20386676536872983,"num_words":32,"start":0.48,"end":30.954876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.03451535478234291},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.96,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.0038668836932629347},{"text":"I'm sorry.","start":26.854876,"end":27.494875,"sentiment":"negative","sentiment_score":-0.5417548418045044},{"text":"This person is not available.","start":27.494875,"end":28.954876,"sentiment":"negative","sentiment_score":-0.7320728421211242},{"text":"If you would like to leave an additional","start":29.174875,"end":30.954876,"sentiment":"neutral","sentiment_score":-0.2345310114324093}],"sentiment":"neutral","sentiment_score":-0.20386676536872983,"channel":1,"num_words":32,"start":0.48,"end":30.954876}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm sorry. This person is not available. If you would like to leave an additional"},"intents":{"segments":[{"text":"This person is not available.","start_word":19,"end_word":23,"intents":[{"intent":"Record name","confidence_score":0.111351095},{"intent":"Leave message","confidence_score":0.18111232},{"intent":"Confirm availability","confidence_score":0.03816914}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.006283024791628122},{"text":"I'm sorry. This person is not available.","start_word":17,"end_word":23,"sentiment":"negative","sentiment_score":-0.6396372318267822},{"text":"If you would like to leave an additional","start_word":24,"end_word":31,"sentiment":"neutral","sentiment_score":-0.2550097703933716}],"average":{"sentiment":"neutral","sentiment_score":-0.212656611487979}}}}