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representative from Gutter CleanForce called a customer who had previously inquired about their services. The representative confirmed availability for gutter cleaning on the twenty first and twenty second by September and offered to send an email with a quote. The customer agreed to receive the quote and thanked the representative before ending the call."},"intents":{"segments":[{"text":"Is there someone gonna come and have a look at the give me a quotation? Yes.","start_word":129,"end_word":144,"intents":[{"intent":"Request quote","confidence_score":0.048606437}]},{"text":"So I will send you an an email for your final quote today. Is it okay? Yeah.","start_word":163,"end_word":179,"intents":[{"intent":"Confirm email receipt and accept final quote","confidence_score":0.000008452634},{"intent":"Receive final quote","confidence_score":0.0014898933}]},{"text":"So I will send you an email for your final quote now. So if you agree with it, can you accept it so that we can proceed your booking date? Something Yep.","start_word":196,"end_word":227,"intents":[{"intent":"Confirm acceptance and confirmation of final quote","confidence_score":0.00041422024}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi. Good morning. This is Harleen from Gotta CleanForce.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.10953865945339204},{"text":"Thanks.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.515832245349884},{"text":"Please stay on the line. Hello? Hello. Good morning. Is this Akshay Banga? It is. Yes. Alright.","start_word":26,"end_word":42,"sentiment":"neutral","sentiment_score":0.1789315938949585},{"text":"How are you today? I'm good. Thanks.","start_word":43,"end_word":49,"sentiment":"positive","sentiment_score":0.4360388219356537},{"text":"How are you? Okay. This is Harding from Gutter CleanForce. I'm just following up on the inquiry you made through our website regarding our services. Oh, yes. Yes. Yes. For the gutter cleaning. Yes. Yep. Okay. So, actually, I just wanted to check if you received our email, and we currently have availability on the twenty first and twenty second by September. So if you're ready to put it, I can book you in for either of those days. Is there someone gonna come and have a look at the give me a quotation? Yes. Because I wanna get some quotes first before I can, you know, book in the service. Mhmm. Yeah. So I will send you an an email for your final quote today. Is it okay? Yeah. Yeah. Just send me the final Okay. code first, and then, yeah, I can Alright. Alright. So I will send you an email for your final quote now. So if you agree with it, can you accept it so that we can proceed your booking date? Something Yep. When like did that. you say when what day it was it, the booking? Twenty first and twenty second by September. Okay. So tomorrow and day after. Yes. Yes. Okay. Sure. Okay. Just Thank send me the you final so code, and then I'll have a look and accept it. Okay? Alright. Alright.","start_word":50,"end_word":280,"sentiment":"neutral","sentiment_score":0.07391814142465591},{"text":"Thank you so much. Have Thank a great you.","start_word":281,"end_word":289,"sentiment":"positive","sentiment_score":0.4847799241542816},{"text":"day. You too. Bye. Oh, Thanks.","start_word":290,"end_word":295,"sentiment":"neutral","sentiment_score":0.21600806713104248},{"text":"Thanks for the call.","start_word":296,"end_word":299,"sentiment":"positive","sentiment_score":0.424495130777359},{"text":"bye Bye. bye.","start_word":300,"end_word":302,"sentiment":"neutral","sentiment_score":0.17963513731956482}],"average":{"sentiment":"neutral","sentiment_score":0.117722535518796}}}}