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you for calling Capgemini Engineering. Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thank you for calling Capgemini Engineering. Your that.\n\nGemini. Liz speaking. May I yeah. May I ask who's calling? One moment.\n\nHe doesn't seem to be answering his phone. Can I get him to give you a callback? Okay. Not a problem. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Capgemini Engineering.","start":3.9199998,"end":6.42,"sentiment":"positive","sentiment_score":0.450670267144839},{"text":"Your call is important to us.","start":6.7999997,"end":8.48,"sentiment":"neutral","sentiment_score":0.16176268458366394},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":8.48,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.09141782323519389},{"text":"Thank you for calling Capgemini Engineering.","start":13.724999,"end":15.905,"sentiment":"positive","sentiment_score":0.39045365154743195},{"text":"Your that.","start":16.205,"end":19.904999,"sentiment":"neutral","sentiment_score":0.2799406051635742}],"sentiment":"neutral","sentiment_score":0.22709909081459045,"num_words":35,"start":3.9199998,"end":19.904999},{"sentences":[{"text":"Gemini.","start":19.965,"end":20.465,"sentiment":"neutral","sentiment_score":0.16339388489723206},{"text":"Liz speaking.","start":20.525,"end":21.265,"sentiment":"neutral","sentiment_score":0.07768994569778442},{"text":"May I yeah.","start":27.07,"end":27.63,"sentiment":"neutral","sentiment_score":0.027903008585174877},{"text":"May I ask who's calling?","start":27.63,"end":28.69,"sentiment":"neutral","sentiment_score":0.00877520008943975},{"text":"One moment.","start":33.23,"end":34.05,"sentiment":"neutral","sentiment_score":0.020880880765616894}],"sentiment":"neutral","sentiment_score":0.03754773569436601,"num_words":13,"start":19.965,"end":34.05},{"sentences":[{"text":"He doesn't seem to be answering his phone.","start":77.704994,"end":79.545,"sentiment":"neutral","sentiment_score":-0.2020503170788288},{"text":"Can I get him to give you a callback?","start":79.545,"end":81.085,"sentiment":"neutral","sentiment_score":-0.08266605188449223},{"text":"Okay.","start":87.759995,"end":88.159996,"sentiment":"neutral","sentiment_score":0.10715393722057344},{"text":"Not a problem.","start":88.159996,"end":88.979996,"sentiment":"neutral","sentiment_score":0.21680612862110138},{"text":"Okay.","start":90.799995,"end":91.299995,"sentiment":"neutral","sentiment_score":0.16177920997142792}],"sentiment":"neutral","sentiment_score":-0.06550206684253433,"num_words":22,"start":77.704994,"end":91.299995},{"sentences":[{"text":"Bye.","start":91.36,"end":91.86,"sentiment":"neutral","sentiment_score":0.0671035572886467}],"sentiment":"neutral","sentiment_score":0.0671035572886467,"num_words":1,"start":91.36,"end":91.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Capgemini Engineering. Your call is important to us. Please hold the line, and one of our team members will be with you shortly. Thank you for calling Capgemini Engineering. Your that.\n\nGemini. Liz speaking.\n\nChannel 0: Yeah. Good afternoon. I I would like to speak with Mayur, please.\n\nChannel 1: May I yeah. May I ask who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: One moment.\n\nChannel 0: Thank you.\n\nChannel 1: He doesn't seem to be answering his phone. Can I get him to give you a callback?\n\nChannel 0: Alright. No worries. I'll just maybe I'll call him back tomorrow.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Alright. Thank you. Have a good day.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Capgemini Engineering.","start":3.9199998,"end":6.42,"sentiment":"positive","sentiment_score":0.450670267144839},{"text":"Your call is important to us.","start":6.7999997,"end":8.48,"sentiment":"neutral","sentiment_score":0.16176268458366394},{"text":"Please hold the line, and one of our team members will be with you shortly.","start":8.48,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.09141782323519389},{"text":"Thank you for calling Capgemini Engineering.","start":13.724999,"end":15.905,"sentiment":"positive","sentiment_score":0.39045365154743195},{"text":"Your 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please.","start":23.494999,"end":25.595,"sentiment":"neutral","sentiment_score":0.09680615034368303}],"sentiment":"neutral","sentiment_score":0.12952888632814089,"channel":0,"num_words":12,"start":22.134998,"end":25.595},{"sentences":[{"text":"May I yeah.","start":27.07,"end":27.63,"sentiment":"neutral","sentiment_score":0.027903008585174877},{"text":"May I ask who's calling?","start":27.63,"end":28.69,"sentiment":"neutral","sentiment_score":0.00877520008943975}],"sentiment":"neutral","sentiment_score":0.015948128275340423,"channel":1,"num_words":8,"start":27.07,"end":28.69},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":29.58,"end":32.32,"sentiment":"neutral","sentiment_score":0.026428293064236642}],"sentiment":"neutral","sentiment_score":0.026428293064236642,"channel":0,"num_words":5,"start":29.58,"end":32.32},{"sentences":[{"text":"One moment.","start":33.23,"end":34.05,"sentiment":"neutral","sentiment_score":0.020880880765616894}],"sentiment":"neutral","sentiment_score":0.020880880765616894,"channel":1,"num_words":2,"start":33.23,"end":34.05},{"sentences":[{"text":"Thank you.","start":35.26,"end":36.079998,"sentiment":"neutral","sentiment_score":0.14037490636110306}],"sentiment":"neutral","sentiment_score":0.14037490636110306,"channel":0,"num_words":2,"start":35.26,"end":36.079998},{"sentences":[{"text":"He doesn't seem to be answering his phone.","start":77.704994,"end":79.545,"sentiment":"neutral","sentiment_score":-0.2020503170788288},{"text":"Can I get him to give you a callback?","start":79.545,"end":81.085,"sentiment":"neutral","sentiment_score":-0.08266605188449223}],"sentiment":"neutral","sentiment_score":-0.13884688256418004,"channel":1,"num_words":17,"start":77.704994,"end":81.085},{"sentences":[{"text":"Alright.","start":81.955,"end":82.455,"sentiment":"neutral","sentiment_score":0.03496643900871277},{"text":"No worries.","start":82.515,"end":82.995,"sentiment":"neutral","sentiment_score":0.06088134087622166},{"text":"I'll just maybe I'll call him back tomorrow.","start":82.995,"end":86.695,"sentiment":"neutral","sentiment_score":0.035483346320688725}],"sentiment":"neutral","sentiment_score":0.040054171938787804,"channel":0,"num_words":11,"start":81.955,"end":86.695},{"sentences":[{"text":"Okay.","start":87.759995,"end":88.159996,"sentiment":"neutral","sentiment_score":0.10715393722057344},{"text":"Not a 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Liz picks up and asks for Mayur, but he is not answering his phone. Liz decides to call Mayur back the next day and thanks him before ending the call."},"intents":{"segments":[{"text":"No worries.","start_word":85,"end_word":86,"intents":[{"intent":"Request callback","confidence_score":0.17396948}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Capgemini Engineering.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4615125060081482},{"text":"Your call is important to us. Please hold the line, and one of our team members will be with you shortly.","start_word":6,"end_word":26,"sentiment":"neutral","sentiment_score":0.11235865950584412},{"text":"Thank you for calling Capgemini Engineering.","start_word":27,"end_word":32,"sentiment":"positive","sentiment_score":0.3906696140766144},{"text":"Your that. Gemini. Liz speaking. Yeah. Good afternoon. I I would like to speak with Mayur, please. May I yeah. May I ask who's calling? Ronald from Cloud Solution IT. One moment. Thank you. He doesn't seem to be answering his phone. Can I get him to give you a callback? Alright. No worries. I'll just maybe I'll call him back tomorrow. Okay. Not a problem.","start_word":33,"end_word":98,"sentiment":"neutral","sentiment_score":0.03655711188912392},{"text":"Alright. Thank you. Have a good day.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.48390763998031616},{"text":"Okay. Bye bye. Bye.","start_word":106,"end_word":109,"sentiment":"neutral","sentiment_score":0.12590186297893524}],"average":{"sentiment":"neutral","sentiment_score":0.12914915026331242}}}}