{"metadata":{"transaction_key":"deprecated","request_id":"019ff90a-c414-7ee2-a690-48d8a974de36","sha256":"93a90145f1ac41c93713158425ba3aa10a49bef6c605162e0dd70c667950840d","created":"2026-08-13T02:54:21.102Z","duration":8.711938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":32}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to","confidence":1.0,"words":[{"word":"the","start":1.92,"end":2.24,"confidence":0.5283203,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7154121398925781},{"word":"person","start":2.24,"end":2.56,"confidence":0.99902344,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6830517053604126},{"word":"you","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6979461908340454},{"word":"called","start":2.8,"end":3.04,"confidence":0.5024414,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.682135820388794},{"word":"is","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7841041684150696},{"word":"not","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.744090735912323},{"word":"available","start":3.4399998,"end":3.9399998,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7496943473815918},{"word":"i","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3910793960094452},{"word":"can","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.3916122019290924},{"word":"let","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.25609028339385986},{"word":"them","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.197370707988739},{"word":"know","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3059352934360504},{"word":"you","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2897208034992218},{"word":"called","start":5.2,"end":5.44,"confidence":0.8769531,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.04136283695697784},{"word":"by","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.16120508313179016},{"word":"sending","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.07691684365272522},{"word":"a","start":6.0,"end":6.08,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.291995108127594},{"word":"text","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.18953879177570343},{"word":"message","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.23103873431682587},{"word":"with","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1227663904428482},{"word":"your","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3343808352947235},{"word":"phone","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.0958259105682373},{"word":"number","start":7.2,"end":7.68,"confidence":0.99902344,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2515108585357666},{"word":"if","start":7.68,"end":7.8399997,"confidence":0.9707031,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.6271553039550781},{"word":"you","start":7.8399997,"end":7.9199996,"confidence":0.9970703,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6463204026222229},{"word":"don't","start":7.9199996,"end":8.24,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5568932294845581},{"word":"want","start":8.24,"end":8.32,"confidence":0.99121094,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.5041887760162354},{"word":"to","start":8.32,"end":8.711938,"confidence":0.78515625,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3361040949821472}],"paragraphs":{"transcript":"\nThe person you called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to","paragraphs":[{"sentences":[{"text":"The person you called is not available.","start":1.92,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.7223478725978306},{"text":"I can let them know you called by sending a text message with your phone number.","start":4.16,"end":7.68,"sentiment":"neutral","sentiment_score":-0.22677187994122505},{"text":"If you don't want to","start":7.68,"end":8.711938,"sentiment":"negative","sentiment_score":-0.5341323614120483}],"sentiment":"negative","sentiment_score":-0.40555167836802347,"num_words":28,"start":1.92,"end":8.711938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to","paragraphs":[{"sentences":[{"text":"The person you called is not available.","start":1.92,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.7223478725978306},{"text":"I can let them know you called by sending a text message with your phone number.","start":4.16,"end":7.68,"sentiment":"neutral","sentiment_score":-0.22677187994122505},{"text":"If you don't want to","start":7.68,"end":8.711938,"sentiment":"negative","sentiment_score":-0.5341323614120483}],"sentiment":"negative","sentiment_score":-0.40555167836802347,"channel":1,"num_words":28,"start":1.92,"end":8.711938}]},"summary":{"result":"success","short":"The person you called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to"},"intents":{"segments":[{"text":"I can let them know you called by sending a text message with your phone number.","start_word":7,"end_word":22,"intents":[{"intent":"Notify caller of unavailability","confidence_score":0.3056325},{"intent":"Send text message","confidence_score":0.089122996},{"intent":"Inform caller of unavailability","confidence_score":0.07445754},{"intent":"Encourage text message","confidence_score":0.00016749208},{"intent":"Provide phone number","confidence_score":0.082431294}]}]},"sentiments":{"segments":[{"text":"The person you called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.7257661819458008},{"text":"I can let them know you called by sending a text message with your phone number.","start_word":7,"end_word":22,"sentiment":"neutral","sentiment_score":-0.23176977038383484},{"text":"If you don't want to","start_word":23,"end_word":27,"sentiment":"negative","sentiment_score":-0.5859020948410034}],"average":{"sentiment":"negative","sentiment_score":-0.4266454523259943}}}}