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I'm just calling to check if my number is still active. I live in Australia, and I bought this new number of AHL when I was visiting India last time in November. I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week. Oh, okay. Okay. Right. So do I need to call them in India, like, Aetna India? Okay. Right. Oh, you don't have? Okay. Yeah. Right. No. That's fine. It's all good. Thank you. Alright. Thanks. 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I'm just calling to check if my number is still active. I live in Australia, and I bought this new number of AHL when I was visiting India last time in November. I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week. Oh, okay.\n\nOkay. Right. So do I need to call them in India, like, Aetna India? Okay. Right.\n\nOh, you don't have? Okay. Yeah. Right. No.\n\nThat's fine. It's all good. Thank you. Alright. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.026079991832375526},{"text":"I'm just calling to check if my number is still active.","start":8.8,"end":13.575,"sentiment":"neutral","sentiment_score":0.008014251393350687},{"text":"I live in Australia, and I bought this new number of AHL when I was visiting India last time in November.","start":13.575,"end":22.235,"sentiment":"neutral","sentiment_score":0.008464113010891847},{"text":"I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week.","start":23.015,"end":28.53,"sentiment":"neutral","sentiment_score":-0.0698670589111068},{"text":"Oh, okay.","start":38.85,"end":39.67,"sentiment":"neutral","sentiment_score":-0.25333280861377716}],"sentiment":"neutral","sentiment_score":-0.030732592682174424,"num_words":57,"start":8.08,"end":39.67},{"sentences":[{"text":"Okay.","start":46.385,"end":46.545,"sentiment":"neutral","sentiment_score":-0.04672553390264511},{"text":"Right.","start":46.545,"end":47.045,"sentiment":"neutral","sentiment_score":-0.026553038507699966},{"text":"So do I need to call them in India, like, Aetna India?","start":47.105,"end":50.065,"sentiment":"neutral","sentiment_score":-0.03055757625649373},{"text":"Okay.","start":50.065,"end":50.565,"sentiment":"neutral","sentiment_score":-0.018631096929311752},{"text":"Right.","start":55.585,"end":56.04,"sentiment":"neutral","sentiment_score":-0.08624546974897385}],"sentiment":"neutral","sentiment_score":-0.03405287838540971,"num_words":16,"start":46.385,"end":56.04},{"sentences":[{"text":"Oh, you don't have?","start":59.96,"end":60.84,"sentiment":"neutral","sentiment_score":-0.1986154280602932},{"text":"Okay.","start":60.84,"end":61.34,"sentiment":"neutral","sentiment_score":-0.03823243826627731},{"text":"Yeah.","start":61.4,"end":61.72,"sentiment":"neutral","sentiment_score":0.014759527519345284},{"text":"Right.","start":61.72,"end":62.04,"sentiment":"neutral","sentiment_score":0.026449251919984818},{"text":"No.","start":62.04,"end":62.2,"sentiment":"neutral","sentiment_score":0.03566468507051468}],"sentiment":"neutral","sentiment_score":-0.09447758574970067,"num_words":8,"start":59.96,"end":62.2},{"sentences":[{"text":"That's fine.","start":62.2,"end":62.68,"sentiment":"neutral","sentiment_score":0.14699433743953705},{"text":"It's all good.","start":62.68,"end":63.24,"sentiment":"positive","sentiment_score":0.38280784090360004},{"text":"Thank you.","start":63.24,"end":63.9,"sentiment":"positive","sentiment_score":0.36197899281978607},{"text":"Alright.","start":65.4,"end":65.8,"sentiment":"neutral","sentiment_score":0.1983974277973175},{"text":"Thanks.","start":65.8,"end":66.28,"sentiment":"neutral","sentiment_score":0.27996402978897095}],"sentiment":"neutral","sentiment_score":0.2938590712017483,"num_words":9,"start":62.2,"end":66.28},{"sentences":[{"text":"Bye.","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":0.10789057612419128}],"sentiment":"neutral","sentiment_score":0.10789057612419128,"num_words":1,"start":66.28,"end":66.78}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. I'm just calling to check\n\nChannel 0: Mhmm.\n\nChannel 1: if my number is still active. I live in Australia, and I bought this new number of AHL when I was visiting India last time in November. I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week.\n\nChannel 0: Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Oh, okay.\n\nChannel 0: we are unable, yeah, to resolve this issue for you as we're not affiliated with Airtel India.\n\nChannel 1: Okay. Right. So do I need to call them in India, like, Aetna India? Okay.\n\nChannel 0: Mhmm. Yeah. Actually, because they are the one who have your account, but,\n\nChannel 1: Right.\n\nChannel 0: unfortunately, we do not have their customer support number that\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: you\n\nChannel 0: can\n\nChannel 1: don't\n\nChannel 0: provide\n\nChannel 1: have? Okay.\n\nChannel 0: you. Mhmm.\n\nChannel 1: Yeah. Right.\n\nChannel 0: Yeah.\n\nChannel 1: No. That's fine. It's all good. Thank you.\n\nChannel 0: Mhmm. Okay. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.16582579910755155},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"positive","sentiment_score":0.37824536859989166},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.7799997,"sentiment":"positive","sentiment_score":0.33480105229786467},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"positive","sentiment_score":0.36089543501536053}],"sentiment":"positive","sentiment_score":0.3394560320302844,"channel":0,"num_words":16,"start":2.08,"end":7.2999997},{"sentences":[{"text":"Hi.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.026079991832375526},{"text":"I'm just calling to check","start":8.8,"end":10.66,"sentiment":"neutral","sentiment_score":0.015495527163147926}],"sentiment":"neutral","sentiment_score":0.017259604608019192,"channel":1,"num_words":6,"start":8.08,"end":10.66},{"sentences":[{"text":"Mhmm.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.009780626744031906}],"sentiment":"neutral","sentiment_score":0.009780626744031906,"channel":0,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"if my number is still active.","start":11.599999,"end":13.575,"sentiment":"neutral","sentiment_score":0.0017798549185196562},{"text":"I live in Australia, and I bought this new number of AHL when I was visiting India last time in November.","start":13.575,"end":22.235,"sentiment":"neutral","sentiment_score":0.008464113010891847},{"text":"I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week.","start":23.015,"end":28.53,"sentiment":"neutral","sentiment_score":-0.0698670589111068}],"sentiment":"neutral","sentiment_score":-0.027523465169479653,"channel":1,"num_words":49,"start":11.599999,"end":28.53},{"sentences":[{"text":"Okay.","start":30.74,"end":31.06,"sentiment":"neutral","sentiment_score":-0.020827678963541985},{"text":"I see.","start":31.06,"end":31.38,"sentiment":"neutral","sentiment_score":-0.01393937598913908},{"text":"Thank you for telling me that.","start":31.38,"end":33.059998,"sentiment":"neutral","sentiment_score":0.09633923818667729},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":33.059998,"end":38.04,"sentiment":"neutral","sentiment_score":-0.07899897297223409},{"text":"Unfortunately,","start":38.66,"end":39.16,"sentiment":"neutral","sentiment_score":-0.1738882064819336}],"sentiment":"neutral","sentiment_score":-0.02693394927138632,"channel":0,"num_words":22,"start":30.74,"end":39.16},{"sentences":[{"text":"Oh, okay.","start":38.85,"end":39.67,"sentiment":"neutral","sentiment_score":-0.25333280861377716}],"sentiment":"neutral","sentiment_score":-0.25333280861377716,"channel":1,"num_words":2,"start":38.85,"end":39.67},{"sentences":[{"text":"we are unable, yeah, to resolve this issue for you as we're not affiliated with Airtel 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India?","start":47.105,"end":50.065,"sentiment":"neutral","sentiment_score":-0.03055757625649373},{"text":"Okay.","start":50.065,"end":50.565,"sentiment":"neutral","sentiment_score":-0.018631096929311752}],"sentiment":"neutral","sentiment_score":-0.03057337229450544,"channel":1,"num_words":15,"start":46.385,"end":50.565},{"sentences":[{"text":"Mhmm.","start":50.864998,"end":50.945,"sentiment":"neutral","sentiment_score":-0.01587405987083912},{"text":"Yeah.","start":50.945,"end":51.345,"sentiment":"neutral","sentiment_score":-0.014559974893927574},{"text":"Actually, because they are the one who have your account, but,","start":51.345,"end":54.48,"sentiment":"neutral","sentiment_score":-0.030319897457957268}],"sentiment":"neutral","sentiment_score":-0.02799637744633051,"channel":0,"num_words":13,"start":50.864998,"end":54.48},{"sentences":[{"text":"Right.","start":55.585,"end":56.04,"sentiment":"neutral","sentiment_score":-0.08624546974897385}],"sentiment":"neutral","sentiment_score":-0.08624546974897385,"channel":1,"num_words":1,"start":55.585,"end":56.04},{"sentences":[{"text":"unfortunately, we do not have their customer support number 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fine.","start":62.2,"end":62.68,"sentiment":"neutral","sentiment_score":0.14699433743953705},{"text":"It's all good.","start":62.68,"end":63.24,"sentiment":"positive","sentiment_score":0.38280784090360004},{"text":"Thank you.","start":63.24,"end":63.9,"sentiment":"positive","sentiment_score":0.36197899281978607}],"sentiment":"neutral","sentiment_score":0.27525435853749514,"channel":1,"num_words":8,"start":62.04,"end":63.9},{"sentences":[{"text":"Mhmm.","start":63.52,"end":64.020004,"sentiment":"neutral","sentiment_score":0.11214636266231535},{"text":"Okay.","start":64.32,"end":64.82,"sentiment":"neutral","sentiment_score":0.15560810267925262},{"text":"Thank you.","start":64.88,"end":65.44,"sentiment":"neutral","sentiment_score":0.28025326132774353}],"sentiment":"neutral","sentiment_score":0.20706524699926376,"channel":0,"num_words":4,"start":63.52,"end":65.44},{"sentences":[{"text":"Alright.","start":65.4,"end":65.8,"sentiment":"neutral","sentiment_score":0.1983974277973175}],"sentiment":"neutral","sentiment_score":0.1983974277973175,"channel":1,"num_words":1,"start":65.4,"end":65.8},{"sentences":[{"text":"Bye.","start":65.44,"end":65.94,"sentiment":"neutral","sentiment_score":0.1816328465938568}],"sentiment":"neutral","sentiment_score":0.1816328465938568,"channel":0,"num_words":1,"start":65.44,"end":65.94},{"sentences":[{"text":"Thanks.","start":65.8,"end":66.28,"sentiment":"neutral","sentiment_score":0.27996402978897095},{"text":"Bye.","start":66.28,"end":66.78,"sentiment":"neutral","sentiment_score":0.10789057612419128}],"sentiment":"neutral","sentiment_score":0.19392730295658112,"channel":1,"num_words":2,"start":65.8,"end":66.78}]},"summary":{"result":"success","short":"A customer called Airtel tech support to inquire about their phone number and whether their SIM is still active since they are visiting Australia. The representative informed the customer that they are not affiliated with Airtel India and that they do not have their customer support number. The customer was advised to contact Aetna India for assistance."},"intents":{"segments":[{"text":"I'm just calling to check Mhmm. if my number is still active. I live in Australia, and I bought this new number of AHL when I was visiting India last time in November. I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week.","start_word":17,"end_word":71,"intents":[{"intent":"Check number status","confidence_score":0.020171631}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16582579910755155},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3464444577693939},{"text":"Hi. I'm just calling to check Mhmm. if my number is still active. I live in Australia, and I bought this new number of AHL when I was visiting India last time in November. I haven't recharged since then, but I need to know if my SIM is still active because I'm visiting again this week. Okay. I see. Thank you for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Oh, okay. we are unable, yeah, to resolve this issue for you as we're not affiliated with Airtel India. Okay. Right. So do I need to call them in India, like, Aetna India? Okay. Mhmm. Yeah. Actually, because they are the one who have your account, but, Right. unfortunately, we do not have their customer support number that Oh, we you can don't provide have? Okay. you. Mhmm. Yeah. Right. Yeah. No. That's fine.","start_word":16,"end_word":167,"sentiment":"neutral","sentiment_score":-0.0776340663433075},{"text":"It's all good. Thank you.","start_word":168,"end_word":172,"sentiment":"positive","sentiment_score":0.3647077977657318},{"text":"Mhmm. Okay. Thank you. Alright. Bye. Thanks. Bye.","start_word":173,"end_word":180,"sentiment":"neutral","sentiment_score":0.18523143231868744}],"average":{"sentiment":"neutral","sentiment_score":-0.009885134263472125}}}}