{"metadata":{"transaction_key":"deprecated","request_id":"019f1b5e-04c8-7231-b34c-f0cfba2d11f8","sha256":"753d5e092b6e2ac3a2666f7857b23fe60cc2f9af83d208d9ea73d9640232733f","created":"2026-07-01T01:49:35.381Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":68},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":68,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat. We're open from 7AM to 11PM every day of the year, including all public holidays. Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist. Thank you.","confidence":1.0,"words":[{"word":"thank","start":0.39999998,"end":0.56,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7634986639022827},{"word":"you","start":0.56,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7312380075454712},{"word":"for","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6197536587715149},{"word":"calling","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6475473642349243},{"word":"the","start":1.1999999,"end":1.4399999,"confidence":0.84472656,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5969579219818115},{"word":"sturt","start":1.4399999,"end":1.76,"confidence":0.7155762,"punctuated_word":"Sturt","sentiment":"positive","sentiment_score":0.5743529796600342},{"word":"street","start":1.76,"end":2.1599998,"confidence":0.9902344,"punctuated_word":"Street","sentiment":"positive","sentiment_score":0.6087049841880798},{"word":"ufs","start":2.1599998,"end":2.6399999,"confidence":0.96313477,"punctuated_word":"UFS","sentiment":"positive","sentiment_score":0.5866460800170898},{"word":"pharmacy","start":2.6399999,"end":3.1399999,"confidence":0.93066406,"punctuated_word":"Pharmacy","sentiment":"positive","sentiment_score":0.5420567989349365},{"word":"at","start":3.6799998,"end":4.0,"confidence":0.9980469,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.4751666188240051},{"word":"717","start":4.0,"end":5.06,"confidence":1.0,"punctuated_word":"717","sentiment":"positive","sentiment_score":0.5655443668365479},{"word":"sturt","start":5.12,"end":5.52,"confidence":0.99609375,"punctuated_word":"Sturt","sentiment":"positive","sentiment_score":0.5164511203765869},{"word":"street","start":5.52,"end":6.02,"confidence":0.9797363,"punctuated_word":"Street,","sentiment":"positive","sentiment_score":0.520927369594574},{"word":"ballarat","start":6.08,"end":6.58,"confidence":0.9111328,"punctuated_word":"Ballarat.","sentiment":"positive","sentiment_score":0.6321319341659546},{"word":"we're","start":7.3599997,"end":7.68,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.26814815402030945},{"word":"open","start":7.68,"end":8.0,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.21030130982398987},{"word":"from","start":8.0,"end":8.32,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21834388375282288},{"word":"7am","start":8.32,"end":9.2,"confidence":0.9995117,"punctuated_word":"7AM","sentiment":"neutral","sentiment_score":0.22118020057678223},{"word":"to","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22220449149608612},{"word":"11pm","start":9.36,"end":10.34,"confidence":0.99902344,"punctuated_word":"11PM","sentiment":"neutral","sentiment_score":0.20695194602012632},{"word":"every","start":10.8,"end":11.12,"confidence":0.9404297,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.2064458280801773},{"word":"day","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.2653799057006836},{"word":"of","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2755346894264221},{"word":"the","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2689499855041504},{"word":"year","start":11.679999,"end":12.179999,"confidence":0.96655273,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.2256123423576355},{"word":"including","start":12.32,"end":12.799999,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.17501389980316162},{"word":"all","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1600811779499054},{"word":"public","start":13.04,"end":13.44,"confidence":1.0,"punctuated_word":"public","sentiment":"neutral","sentiment_score":0.1942450851202011},{"word":"holidays","start":13.44,"end":13.94,"confidence":1.0,"punctuated_word":"holidays.","sentiment":"neutral","sentiment_score":0.21992123126983645},{"word":"please","start":15.205,"end":15.525,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.054642561823129654},{"word":"press","start":15.525,"end":15.764999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.012082822620868685},{"word":"1","start":15.764999,"end":16.085,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.005798801779747009},{"word":"for","start":16.085,"end":16.325,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006521198898553848},{"word":"retail","start":16.325,"end":16.825,"confidence":0.9970703,"punctuated_word":"retail","sentiment":"neutral","sentiment_score":0.018467962741851807},{"word":"or","start":17.125,"end":17.445,"confidence":0.8642578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0009462870657444},{"word":"2","start":17.445,"end":17.925,"confidence":0.9951172,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.012215707451105118},{"word":"for","start":17.925,"end":18.164999,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.001273948699235916},{"word":"the","start":18.164999,"end":18.485,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010649193078279495},{"word":"dispensary","start":18.485,"end":18.985,"confidence":0.99609375,"punctuated_word":"dispensary","sentiment":"neutral","sentiment_score":0.020943155512213707},{"word":"or","start":19.205,"end":19.365,"confidence":0.98828125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009602077305316923},{"word":"to","start":19.365,"end":19.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007851287722587585},{"word":"speak","start":19.525,"end":19.765,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.05870339274406433},{"word":"with","start":19.765,"end":19.925,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08414457738399506},{"word":"a","start":19.925,"end":20.085,"confidence":0.8613281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07379330694675446},{"word":"pharmacist","start":20.085,"end":20.585,"confidence":1.0,"punctuated_word":"pharmacist.","sentiment":"neutral","sentiment_score":0.07080381363630295},{"word":"thank","start":21.285,"end":21.525,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7026317715644836},{"word":"you","start":21.525,"end":22.025,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43117034435272217}],"paragraphs":{"transcript":"\nThank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat. We're open from 7AM to 11PM every day of the year, including all public holidays. Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat.","start":0.39999998,"end":6.58,"sentiment":"positive","sentiment_score":0.5986412763595581},{"text":"We're open from 7AM to 11PM every day of the year, including all public holidays.","start":7.3599997,"end":13.94,"sentiment":"neutral","sentiment_score":0.22255427539348602},{"text":"Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist.","start":15.205,"end":20.585,"sentiment":"neutral","sentiment_score":0.027053112513385713},{"text":"Thank you.","start":21.285,"end":22.025,"sentiment":"positive","sentiment_score":0.5669010579586029}],"sentiment":"neutral","sentiment_score":0.2826796577886698,"num_words":47,"start":0.39999998,"end":22.025}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat. We're open from 7AM to 11PM every day of the year, including all public holidays. Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat.","start":0.39999998,"end":6.58,"sentiment":"positive","sentiment_score":0.5986412763595581},{"text":"We're open from 7AM to 11PM every day of the year, including all public holidays.","start":7.3599997,"end":13.94,"sentiment":"neutral","sentiment_score":0.22255427539348602},{"text":"Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist.","start":15.205,"end":20.585,"sentiment":"neutral","sentiment_score":0.027053112513385713},{"text":"Thank you.","start":21.285,"end":22.025,"sentiment":"positive","sentiment_score":0.5669010579586029}],"sentiment":"neutral","sentiment_score":0.2826796577886698,"channel":1,"num_words":47,"start":0.39999998,"end":22.025}]},"summary":{"result":"success","short":"Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat. We're open from 7AM to 11PM every day of the year, including all public holidays. Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":45,"end_word":46,"intents":[{"intent":"Inform callers","confidence_score":0.29517555}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Sturt Street UFS Pharmacy at 717 Sturt Street, Ballarat.","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.5888375043869019},{"text":"We're open from 7AM to 11PM every day of the year, including all public holidays. Please press 1 for retail or 2 for the dispensary or to speak with a pharmacist.","start_word":14,"end_word":44,"sentiment":"neutral","sentiment_score":0.13091729581356049},{"text":"Thank you.","start_word":45,"end_word":46,"sentiment":"positive","sentiment_score":0.6657736897468567}],"average":{"sentiment":"neutral","sentiment_score":0.3161327979143928}}}}