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Sorry. What's this in regards to? Okay. I just can't talk right now. I'll have to get a callback. Can you call around 01:00 today? Okay. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.78027344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01534668356180191},{"word":"sorry","start":8.32,"end":8.639999,"confidence":0.76782227,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05710741877555847},{"word":"what's","start":8.639999,"end":8.88,"confidence":0.99853516,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.03300469368696213},{"word":"this","start":8.88,"end":9.2,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03032543696463108},{"word":"in","start":9.2,"end":9.36,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02943725511431694},{"word":"regards","start":9.36,"end":9.84,"confidence":0.9951172,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.03024187684059143},{"word":"to","start":9.84,"end":10.34,"confidence":0.99609375,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.01843694970011711},{"word":"okay","start":19.125,"end":19.605,"confidence":0.9904785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07272990047931671},{"word":"i","start":19.605,"end":19.765,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20143811404705048},{"word":"just","start":19.765,"end":20.005001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20480383932590485},{"word":"can't","start":20.005001,"end":20.325,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.28024324774742126},{"word":"talk","start":20.325,"end":20.565,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.3087780475616455},{"word":"right","start":20.565,"end":20.805,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.3097708523273468},{"word":"now","start":20.805,"end":21.125,"confidence":0.99560547,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3565239906311035},{"word":"i'll","start":21.125,"end":21.285,"confidence":0.7597656,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2605958580970764},{"word":"have","start":21.285,"end":21.445,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20769169926643372},{"word":"to","start":21.445,"end":21.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.211129367351532},{"word":"get","start":21.525,"end":21.685001,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.20999233424663544},{"word":"a","start":21.685001,"end":21.845001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2096402496099472},{"word":"callback","start":21.845001,"end":22.345001,"confidence":0.9909668,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.17079195380210876},{"word":"can","start":49.755,"end":50.255,"confidence":0.4970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003000263124704361},{"word":"you","start":51.435,"end":51.755,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.008031961508095264},{"word":"call","start":51.755,"end":52.255,"confidence":0.9941406,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.011080242693424225},{"word":"around","start":52.315002,"end":52.635002,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.01129903830587864},{"word":"01:00","start":52.635002,"end":53.275,"confidence":1.0,"punctuated_word":"01:00","sentiment":"neutral","sentiment_score":-0.008107568137347698},{"word":"today","start":53.275,"end":53.775,"confidence":0.99902344,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.0021063368767499924},{"word":"okay","start":60.12,"end":60.440002,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1355246901512146},{"word":"thank","start":60.440002,"end":60.760002,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4428269863128662},{"word":"you","start":60.760002,"end":61.08,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29353100061416626},{"word":"bye","start":61.08,"end":61.58,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2567213177680969}],"paragraphs":{"transcript":"\nHello? Sorry. What's this in regards to? Okay. I just can't talk right now.\n\nI'll have to get a callback. Can you call around 01:00 today? Okay. Thank you. 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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Athena?\n\nChannel 1: Sorry. What's this in regards to?\n\nChannel 0: This is Melissa from accounts in reference to your Internet bill. I'm from Airtel AU, your Internet service provider.\n\nChannel 1: Okay. I just can't talk right now. I'll have to get a callback.\n\nChannel 0: Oh, what the best time to give you a call? Because, Athena, just real quick, our technical team is scheduling a service disrupt, Sean, to all unpaid. Reason why I'm trying to get in touch with you because I don't want your account to be included. So what's the best time to give you a call? Have your new card arrived, or would you like just to send your payment via bank transfer so\n\nChannel 1: Can\n\nChannel 0: I can send you the details?\n\nChannel 1: you call around 01:00 today?\n\nChannel 0: Okay. Sure. I'll call you 01:00 to process your payment. Okay?\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01534668356180191}],"sentiment":"neutral","sentiment_score":0.01534668356180191,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.10023140907287598},{"text":"Good afternoon.","start":2.48,"end":3.22,"sentiment":"neutral","sentiment_score":0.17133167386054993},{"text":"This is Airtel accounts.","start":3.28,"end":4.64,"sentiment":"neutral","sentiment_score":0.10426610894501209},{"text":"My name is Melissa.","start":4.64,"end":5.52,"sentiment":"neutral","sentiment_score":0.059202234260737896},{"text":"Am I speaking to 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