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I just wanted to ask. I went in India at 2023. I got a SIM, and I think now the number of the SIM is deactivated. I just wanna ask, is it possible for me to reactivate the SIM and get that same number?\n\nBecause that number had some of my social media details linked to it. And I need to d delete those social media accounts, and I need that number for that for it. Okay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.17469936609268188},{"text":"I just wanted to ask.","start":7.12,"end":8.66,"sentiment":"neutral","sentiment_score":0.029246679879724978},{"text":"I went in India at 2023.","start":9.2,"end":12.4,"sentiment":"neutral","sentiment_score":-0.005848330290367206},{"text":"I got a SIM, and I think now the number of the SIM is deactivated.","start":12.4,"end":17.815,"sentiment":"neutral","sentiment_score":-0.05842099885145823},{"text":"I just wanna ask, is it possible for me to reactivate the SIM and get that same number?","start":18.755001,"end":25.575,"sentiment":"neutral","sentiment_score":-0.031795756322228245}],"sentiment":"neutral","sentiment_score":-0.02583990695161952,"num_words":45,"start":6.72,"end":25.575},{"sentences":[{"text":"Because that number had some of my social media details linked to it.","start":25.955,"end":31.08,"sentiment":"neutral","sentiment_score":-0.12909425967014754},{"text":"And I need to d delete those social media accounts, and I need that number for that for it.","start":31.08,"end":37.5,"sentiment":"neutral","sentiment_score":-0.1273552614607309},{"text":"Okay.","start":57.214996,"end":57.714996,"sentiment":"neutral","sentiment_score":-0.019505176693201065},{"text":"No worries.","start":58.175,"end":58.655,"sentiment":"neutral","sentiment_score":0.09037808887660503},{"text":"Thank you.","start":58.655,"end":59.394997,"sentiment":"neutral","sentiment_score":0.29755520820617676}],"sentiment":"neutral","sentiment_score":-0.09031388989171467,"num_words":37,"start":25.955,"end":59.394997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How\n\nChannel 1: Hello.\n\nChannel 0: can I assist\n\nChannel 1: I just\n\nChannel 0: you?\n\nChannel 1: wanted to ask. I went in India at 2023. I got a SIM,\n\nChannel 0: Mhmm.\n\nChannel 1: and I think now the number of the SIM is deactivated. I just wanna ask, is it possible for me to reactivate the SIM and get that same number? Because that number had some of my social media details linked to it. And I need to d delete those social media accounts, and I need that number for that for it.\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers only. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. We're not servicing engine phone numbers.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.08656126260757446},{"text":"Good morning.","start":2.48,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.30292728543281555},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"neutral","sentiment_score":0.2223635869366782},{"text":"How","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":0.20136694610118863}],"sentiment":"neutral","sentiment_score":0.2227570807391947,"channel":0,"num_words":11,"start":1.92,"end":6.72},{"sentences":[{"text":"Hello.","start":6.72,"end":7.12,"sentiment":"neutral","sentiment_score":0.17469936609268188}],"sentiment":"neutral","sentiment_score":0.17469936609268188,"channel":1,"num_words":1,"start":6.72,"end":7.12},{"sentences":[{"text":"can I assist","start":6.72,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.15287345399459204}],"sentiment":"neutral","sentiment_score":0.15287345399459204,"channel":0,"num_words":3,"start":6.72,"end":7.2799997},{"sentences":[{"text":"I just","start":7.12,"end":7.52,"sentiment":"neutral","sentiment_score":0.06216026656329632}],"sentiment":"neutral","sentiment_score":0.06216026656329632,"channel":1,"num_words":2,"start":7.12,"end":7.52},{"sentences":[{"text":"you?","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.108025461435318}],"sentiment":"neutral","sentiment_score":0.108025461435318,"channel":0,"num_words":1,"start":7.2799997,"end":7.7799997},{"sentences":[{"text":"wanted to ask.","start":7.52,"end":8.66,"sentiment":"neutral","sentiment_score":0.007304288757344087},{"text":"I went in India at 2023.","start":9.2,"end":12.4,"sentiment":"neutral","sentiment_score":-0.005848330290367206},{"text":"I got a SIM,","start":12.4,"end":13.46,"sentiment":"neutral","sentiment_score":-0.029399417340755463}],"sentiment":"neutral","sentiment_score":-0.010059598833322525,"channel":1,"num_words":13,"start":7.52,"end":13.46},{"sentences":[{"text":"Mhmm.","start":14.4,"end":14.775,"sentiment":"neutral","sentiment_score":-0.02782752737402916}],"sentiment":"neutral","sentiment_score":-0.02782752737402916,"channel":0,"num_words":1,"start":14.4,"end":14.775},{"sentences":[{"text":"and I think now the number of the SIM is deactivated.","start":14.915,"end":17.815,"sentiment":"neutral","sentiment_score":-0.06897430121898651},{"text":"I just wanna ask, is it possible for me to reactivate the SIM and get that same number?","start":18.755001,"end":25.575,"sentiment":"neutral","sentiment_score":-0.031795756322228245},{"text":"Because that number had some of my social media details linked to it.","start":25.955,"end":31.08,"sentiment":"neutral","sentiment_score":-0.12909425967014754},{"text":"And I need to d delete those social media accounts, and I need that number for that for it.","start":31.08,"end":37.5,"sentiment":"neutral","sentiment_score":-0.1273552614607309}],"sentiment":"neutral","sentiment_score":-0.0890002667323732,"channel":1,"num_words":61,"start":14.915,"end":37.5},{"sentences":[{"text":"Okay.","start":38.95,"end":39.405,"sentiment":"neutral","sentiment_score":-0.07518604397773743},{"text":"Since we are Airtel Australia, we only service Australian phone numbers only.","start":40.364998,"end":46.144997,"sentiment":"neutral","sentiment_score":-0.1572833259900411},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":46.684998,"end":53.265,"sentiment":"negative","sentiment_score":-0.49418296582169},{"text":"We're not servicing engine phone numbers.","start":53.65,"end":56.390003,"sentiment":"neutral","sentiment_score":-0.32168952375650406}],"sentiment":"negative","sentiment_score":-0.34562206711318044,"channel":0,"num_words":37,"start":38.95,"end":56.390003},{"sentences":[{"text":"Okay.","start":57.214996,"end":57.714996,"sentiment":"neutral","sentiment_score":-0.019505176693201065},{"text":"No worries.","start":58.175,"end":58.655,"sentiment":"neutral","sentiment_score":0.09037808887660503},{"text":"Thank you.","start":58.655,"end":59.394997,"sentiment":"neutral","sentiment_score":0.29755520820617676}],"sentiment":"neutral","sentiment_score":0.1512722834944725,"channel":1,"num_words":5,"start":57.214996,"end":59.394997},{"sentences":[{"text":"You're welcome.","start":60.530003,"end":61.33,"sentiment":"positive","sentiment_score":0.4063872694969177},{"text":"Bye.","start":61.33,"end":61.730003,"sentiment":"positive","sentiment_score":0.34280893206596375},{"text":"Have a great day.","start":61.730003,"end":62.79,"sentiment":"positive","sentiment_score":0.5063477605581284}],"sentiment":"positive","sentiment_score":0.4544249304703304,"channel":0,"num_words":7,"start":60.530003,"end":62.79}]},"summary":{"result":"success","short":"A customer from Airtel Australia called in to ask if they can reactivate their SIM and get their phone number from a number that was deactivated. The representative from Airtel Australia explains that they only service Australian phone numbers and cannot resolve the issue. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I went in India at 2023. I got a SIM, Mhmm. and I think now the number of the SIM is deactivated. I just wanna ask, is it possible for me to reactivate the SIM and get that same number?","start_word":21,"end_word":60,"intents":[{"intent":"Reactivate sim","confidence_score":0.44463474}]},{"text":"Because that number had some of my social media details linked to it. And I need to d delete those social media accounts, and I need that number for that for it. Okay.","start_word":61,"end_word":93,"intents":[{"intent":"Get number for social media accounts","confidence_score":0.006694871}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers only. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. We're not servicing engine phone numbers. Okay.","start_word":94,"end_word":130,"intents":[{"intent":"Resolve issue with affiliation with airtel india","confidence_score":0.000004846255}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can Hello. I assist I you? just wanted to ask. I went in India at 2023. I got a SIM, Mhmm. and I think now the number of the SIM is deactivated. I just wanna ask, is it possible for me to reactivate the SIM and get that same number? Because that number had some of my social media details linked to it. And I need to d delete those social media accounts, and I need that number for that for it. Okay. Since we are Airtel Australia, we only service Australian phone numbers only.","start_word":0,"end_word":105,"sentiment":"neutral","sentiment_score":-0.02921348810195923},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":106,"end_word":123,"sentiment":"negative","sentiment_score":-0.4910000264644623},{"text":"We're not servicing engine phone numbers. Okay. No worries. Thank you.","start_word":124,"end_word":134,"sentiment":"neutral","sentiment_score":-0.10748550295829772},{"text":"You're welcome. Bye. Have a great day.","start_word":135,"end_word":141,"sentiment":"positive","sentiment_score":0.4473584294319153}],"average":{"sentiment":"neutral","sentiment_score":-0.054306829969088234}}}}