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Let me I've gotta speak to Daniel and the team because it's a new process that's in place. And, you know, by the time ACMA replies and everything else to approve and, you know, it's a bit of in the middle back and forth. But they're slowly being processed. We're we're processing thousands, but we've got over a thousand plus tender IDs that we've gotta work through to get going. But but but, hopefully, you know, if your request is properly in place let me see. Sorry. We're reviewing the following. Yeah. Just hold on one second. Yeah. Hi. It's okay. I've I've asked a question, so I'm just waiting for a response. We'll come back to you as soon as possible. So it should be cleared pretty quick. If you follow the process and everything that's required, then should be okay. Twenty sixth. June 26. Oh, okay. One second. Twenty sixth of so it's about a week ago. Right? Right? Yep. One second. Alright. I'm getting a reply. Just hang on. It depends which sender. Okay. Okay. Do you know which sender you're after? Can you send me the sender ID? Yep. Yeah. Do you have a ticket submitted for this already? Okay. Wait. Let me just check which ticket because he's looking into it now. One second. Hang on. Sorry. I've gotta log in. Sorry. One second. I've gotta check the URL. What's this one? There's a ticket that you opened, CS63111. Is that the one? Okay. Alright. I'll just tell the team to reply to that. Okay. That's the ticket. That's the ticket. Yeah. Daniel got for which sender ID? Yeah. Can you just reply back to that? Yep. Okay. Cool. Yeah. So going through the ticket system faster than calling through for any help. Okay. Alright. Cool. And you got your invoices. Right? So that's good. Just check through those. Okay. Do you like the new hub? Yeah. Good. If you have any other feature requests, you can add it into the the hub. There's a button called feature requests, and then we can work to build it in. 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Sean speaking. Hey, Vivian. It's Sean. How are you?\n\nI'm okay. How can I help? Oh, okay. Yeah. No.\n\nNo. There's a new process involved. Yep. Yep. Good question.\n\nLet me I've gotta speak to Daniel and the team because it's a new process that's in place. And, you know, by the time ACMA replies and everything else to approve and, you know, it's a bit of in the middle back and forth. But they're slowly being processed. We're we're processing thousands, but we've got over a thousand plus tender IDs that we've gotta work through to get going. But but but, hopefully, you know, if your request is properly in place let me see.\n\nSorry. We're reviewing the following. Yeah. Just hold on one second. Yeah.\n\nHi. It's okay. I've I've asked a question, so I'm just waiting for a response. We'll come back to you as soon as possible. So it should be cleared pretty quick.\n\nIf you follow the process and everything that's required, then should be okay. Twenty sixth. June 26. Oh, okay. 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Hi. This is Vivian from Vital Solutions. I'm good. I'm good. How are you? Yeah. Actually, so we were registering for the ACMA. Our there are, like, four, five clients on our services. Yeah. Yeah. So on the portal, when I click on launch SMS and I have done the entity details, I have filled all the details required for the customers. And on the senders, I have initiated the send request, and I have even got it approved by the client. But on the it's still pending. It says verifying ACMA. So do I need to do anything further on this one or, like, is something wrong? Yeah. Sure. Right. Oh, yeah. Yeah. Yeah. Right. Yeah. Mhmm. Hello? Sorry. Yeah. Yeah. Yeah. Right. Okay. Yep. Mhmm. Right. So how long does it take to get verified, like, on the portal? Because I did it on June 26. Yeah. Yeah. Sender ID. Service ID. So can you check for DL4? Yes. I I created a ticket just now. TS63111. Right. Okay. The type. Yeah. Yes. Alright. Oh, okay. Yeah. Yeah. Yeah. Sure. Yeah. Sure. Sure. Okay. No worries. Yeah. Yeah. Yeah. Yeah. Right. Yeah. It's good. Yeah. Right. Yes. Yep. Because it's a ticket. 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Hi. This is Vivian from Vital Solutions. I'm good. I'm good.\n\nHow are you? Yeah. Actually, so we were registering for the ACMA. Our there are, like, four, five clients on our services. Yeah.\n\nYeah. So on the portal, when I click on launch SMS and I have done the entity details, I have filled all the details required for the customers. And on the senders, I have initiated the send request, and I have even got it approved by the client. But on the it's still pending. It says verifying ACMA.\n\nSo do I need to do anything further on this one or, like, is something wrong? Yeah. Sure. Right. Oh, yeah.\n\nYeah. Yeah. Right. Yeah. Mhmm.\n\nHello? Sorry. Yeah. Yeah. Yeah.\n\nRight. Okay. Yep. Mhmm. Right.\n\nSo how long does it take to get verified, like, on the portal? Because I did it on June 26. Yeah. Yeah. Sender ID.\n\nService ID. So can you check for DL4? Yes. I I created a ticket just now. TS63111.\n\nRight. Okay. The type. Yeah. Yes.\n\nAlright. Oh, okay. Yeah. Yeah. Yeah.\n\nSure. Yeah. Sure. Sure. Okay.\n\nNo worries. Yeah. Yeah. Yeah. Yeah.\n\nRight. Yeah. It's good. Yeah. Right.\n\nYes. Yep. Because it's a ticket. Yeah. 90 5.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.04297386109828949},{"text":"Hi.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11043932288885117},{"text":"This is Vivian from Vital Solutions.","start":3.6799998,"end":6.58,"sentiment":"neutral","sentiment_score":0.13603262354930243},{"text":"I'm good.","start":9.2,"end":9.679999,"sentiment":"positive","sentiment_score":0.5809370875358582},{"text":"I'm good.","start":9.679999,"end":10.0,"sentiment":"positive","sentiment_score":0.5800628066062927}],"sentiment":"neutral","sentiment_score":0.27430072613060474,"num_words":12,"start":2.8799999,"end":10.0},{"sentences":[{"text":"How are you?","start":10.0,"end":10.74,"sentiment":"positive","sentiment_score":0.33857298890749615},{"text":"Yeah.","start":13.28,"end":13.599999,"sentiment":"neutral","sentiment_score":0.03618469834327698},{"text":"Actually, so we were registering for the 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Sean speaking.\n\nChannel 1: Hello. Hi. This is Vivian from Vital Solutions.\n\nChannel 0: Hey, Vivian. It's Sean. How are you?\n\nChannel 1: I'm good. I'm good. How are you?\n\nChannel 0: I'm okay. How can I help?\n\nChannel 1: Yeah. Actually, so we were registering for the ACMA. Our there are, like, four, five clients on our services.\n\nChannel 0: Oh, okay. Yeah. No. No. There's\n\nChannel 1: Yeah.\n\nChannel 0: a new process involved. Yep.\n\nChannel 1: Yeah. So on the portal, when I click on launch SMS and I have done the entity details, I have filled all the details required for the customers.\n\nChannel 0: Yep.\n\nChannel 1: And on the senders, I have initiated the send request, and I have even got it approved by the client. But on the it's still pending. It says verifying ACMA. So do I need to do anything further on this one or, like, is something wrong?\n\nChannel 0: Good question. Let me I've gotta speak to Daniel and the team because it's a\n\nChannel 1: Yeah.\n\nChannel 0: new process\n\nChannel 1: Sure.\n\nChannel 0: that's in place. And, you know, by the time ACMA replies and everything else to approve and, you know, it's a bit of in the middle back and forth. But\n\nChannel 1: Right.\n\nChannel 0: they're slowly being processed. We're we're processing thousands, but we've got over a thousand plus tender IDs that we've gotta work through to get going.\n\nChannel 1: Oh,\n\nChannel 0: But\n\nChannel 1: yeah.\n\nChannel 0: but\n\nChannel 1: Yeah.\n\nChannel 0: but, hopefully,\n\nChannel 1: Yeah. Right. Yeah.\n\nChannel 0: you know, if your request is properly in place let me\n\nChannel 1: Mhmm.\n\nChannel 0: see. Sorry. We're reviewing the following. Yeah. Just hold on one second.\n\nChannel 1: Hello? Sorry.\n\nChannel 0: Yeah. Hi.\n\nChannel 1: Yeah.\n\nChannel 0: It's okay.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I've I've asked a question, so I'm just waiting for a response. We'll come back to you\n\nChannel 1: Right.\n\nChannel 0: as soon as possible. So it should be cleared pretty quick.\n\nChannel 1: Okay.\n\nChannel 0: If you follow the\n\nChannel 1: Yep.\n\nChannel 0: process and everything that's required, then\n\nChannel 1: Mhmm.\n\nChannel 0: should be okay.\n\nChannel 1: Right. So how long does it take to get verified, like, on the portal? Because I did it on June 26.\n\nChannel 0: Twenty sixth. June 26. Oh, okay. One\n\nChannel 1: Yeah.\n\nChannel 0: second. Twenty sixth of so it's about a week ago. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Right? Yep. One second. Alright. I'm getting a reply.\n\nJust hang on. It depends which sender. Okay. Okay. Do you know which sender you're after?\n\nCan you send me the sender ID?\n\nChannel 1: Sender ID.\n\nChannel 0: Yep.\n\nChannel 1: Service ID.\n\nChannel 0: Yeah.\n\nChannel 1: So can you check for DL4?\n\nChannel 0: Do you have a ticket submitted for this already?\n\nChannel 1: Yes. I I created a ticket just\n\nChannel 0: Okay.\n\nChannel 1: now.\n\nChannel 0: Wait. Let me just check which ticket because he's looking into it now. One second.\n\nChannel 1: TS63111.\n\nChannel 0: Hang on. Sorry. I've gotta log in.\n\nChannel 1: Right. Okay.\n\nChannel 0: Sorry. One second. I've gotta check the URL. What's this one? There's a ticket that you opened, CS63111.\n\nIs that the one?\n\nChannel 1: The type. Yeah. Yes.\n\nChannel 0: Okay. Alright. I'll just tell the team to reply to that. Okay.\n\nChannel 1: Alright.\n\nChannel 0: That's the ticket. That's the ticket. Yeah. Daniel got for which sender ID?\n\nChannel 1: Oh, okay. Yeah.\n\nChannel 0: Yeah. Can\n\nChannel 1: Yeah.\n\nChannel 0: you just reply back to that? Yep.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Cool. Yeah. So going through the ticket system faster than calling through for any help.\n\nChannel 1: Yeah. Sure. Sure. Okay.\n\nChannel 0: Okay.\n\nChannel 1: No worries.\n\nChannel 0: Alright. Cool. And you got your invoices. Right? So that's good.\n\nJust\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: Yeah.\n\nChannel 0: through those. Okay.\n\nChannel 1: Yeah. Yeah. Right.\n\nChannel 0: Do you like the new hub?\n\nChannel 1: Yeah. It's good.\n\nChannel 0: Yeah. Good.\n\nChannel 1: Yeah.\n\nChannel 0: If you have any other feature requests, you can add it into the the hub. There's a button called feature requests,\n\nChannel 1: Right.\n\nChannel 0: and then we can work to build it in. So we're working a lot faster now, so fingers crossed.\n\nChannel 1: Yes.\n\nChannel 0: Yep. Yep. Yep. Cool. Speak to you soon.\n\nTake care. Just\n\nChannel 1: Yep.\n\nChannel 0: to\n\nChannel 1: Because\n\nChannel 0: find the\n\nChannel 1: it's\n\nChannel 0: ticket.\n\nChannel 1: a ticket.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thanks.\n\nChannel 1: 90\n\nChannel 0: Okay.\n\nChannel 1: 5.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.01997937634587288},{"text":"Sean speaking.","start":1.28,"end":2.1,"sentiment":"neutral","sentiment_score":0.015151205472648144}],"sentiment":"neutral","sentiment_score":0.016760595763723057,"channel":0,"num_words":3,"start":0.88,"end":2.1},{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.04297386109828949},{"text":"Hi.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.11043932288885117},{"text":"This is Vivian from Vital 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okay.","start":23.835,"end":24.635,"sentiment":"neutral","sentiment_score":0.007040739059448242},{"text":"Yeah.","start":24.635,"end":25.115,"sentiment":"neutral","sentiment_score":-0.013211109675467014},{"text":"No.","start":25.115,"end":25.275,"sentiment":"neutral","sentiment_score":-0.08342844247817993},{"text":"No.","start":25.275,"end":25.435,"sentiment":"neutral","sentiment_score":-0.11771731078624724},{"text":"There's","start":25.435,"end":25.555,"sentiment":"neutral","sentiment_score":-0.0939375013113022}],"sentiment":"neutral","sentiment_score":-0.049035481022049986,"channel":0,"num_words":6,"start":23.835,"end":25.555},{"sentences":[{"text":"Yeah.","start":25.485,"end":25.985,"sentiment":"neutral","sentiment_score":-0.08400416374206543}],"sentiment":"neutral","sentiment_score":-0.08400416374206543,"channel":1,"num_words":1,"start":25.485,"end":25.985},{"sentences":[{"text":"a new process 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representative from Vital Solutions, Sean, talks to a customer named Vivian about registering for ACMA. He explains that they need to fill out various details and send a request, but it is still pending. He also discusses the process and timeline for verifying ACMA and mentions that they are working on it. The call ends with Sean telling Vivian to reply to a ticket and thanking her."},"intents":{"segments":[{"text":"Actually, so we were registering for the ACMA. Our there are, like, four, five clients on our services. Oh, okay. Yeah.","start_word":32,"end_word":52,"intents":[{"intent":"Seek assistance with registration and verification process","confidence_score":0.000002689187}]},{"text":"And on the senders, I have initiated the send request, and I have even got it approved by the client. But on the it's still pending. It says verifying ACMA. So do I need to do anything further on this one or, like, is something wrong? Good question.","start_word":91,"end_word":138,"intents":[{"intent":"Process request and submit requests","confidence_score":0.00034621797}]},{"text":"that's in place. And, you know, by the time ACMA replies and everything else to approve and, you know, it's a bit of in the middle back and forth. But they're Right.","start_word":156,"end_word":187,"intents":[{"intent":"Confirm approval","confidence_score":0.0030721487}]},{"text":"We're reviewing the following. Yeah. Just hold on one second.","start_word":236,"end_word":245,"intents":[{"intent":"Review request's request","confidence_score":0.0000053988892}]},{"text":"So can you check for DL4? Do you have a ticket submitted for this already? Yes.","start_word":379,"end_word":394,"intents":[{"intent":"Check dl4 for dl4 ticket","confidence_score":0.00048529703},{"intent":"Check dd3's email","confidence_score":7.449997e-7}]},{"text":"I I created a ticket just Okay. now. Wait. Let me just check which ticket because he's looking into it now. One second.","start_word":395,"end_word":417,"intents":[{"intent":"Update ticket status","confidence_score":0.0044802474}]},{"text":"There's a ticket that you opened, CS63111. Is that the one? The type. Yeah.","start_word":439,"end_word":452,"intents":[{"intent":"Specify ticket type","confidence_score":0.002207704},{"intent":"Clarify ticket type","confidence_score":0.014611873},{"intent":"Specify ticket type","confidence_score":0.038635083},{"intent":"Confirm ticket type","confidence_score":0.40926453},{"intent":"Confirm ticket type","confidence_score":0.3360839},{"intent":"Confirm ticket type","confidence_score":0.45522892},{"intent":"Confirm ticket type","confidence_score":0.50735027},{"intent":"Confirm ticket type","confidence_score":0.5000828}]},{"text":"If you have any other feature requests, you can add it into the the hub. There's a button called feature requests, Right. and then we can work to build it in. So we're working a lot faster now, so fingers crossed. 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It says verifying ACMA. So do I need to do anything further on this one or, like, is something wrong? Good question. Let me I've gotta speak to Daniel and the team because it's a Yeah. new process Sure. that's in place. And, you know, by the time ACMA replies and everything else to approve and, you know, it's a bit of in the middle back and forth. But they're Right. slowly being processed. We're we're processing thousands, but we've got over a thousand plus tender IDs that we've gotta work through to get going. Oh, But yeah. but Yeah. but, hopefully, Yeah. Right. Yeah. you know, if your request is properly in place let me Mhmm. see. Sorry. We're reviewing the following. Yeah. Just hold on one second. Hello? Sorry. Yeah. Hi. Yeah. It's okay. Yeah. Yeah. I've I've asked a question, so I'm just waiting for a response. We'll come back to you Right. as soon as possible. So it should be cleared pretty quick. Okay. If you follow the Yep. process and everything that's required, then Mhmm. should be okay. Right. So how long does it take to get verified, like, on the portal? Because I did it on June 26. Twenty sixth. June 26. Oh, okay. One Yeah. second. Twenty sixth of so it's about a week ago. Right? Yeah. Right? Yep. One second. Alright. I'm getting a reply. Just hang on. It depends which sender. Okay. Okay. Do you know which sender you're after? Can you send me the sender ID? Sender ID. Yep. Service ID. Yeah. So can you check for DL4? Do you have a ticket submitted for this already? Yes. I I created a ticket just Okay. now. Wait. Let me just check which ticket because he's looking into it now. One second. TS63111. Hang on. Sorry. I've gotta log in. Right. Okay. Sorry. One second. I've gotta check the URL. What's this one? There's a ticket that you opened, CS63111. Is that the one? The type. Yeah. Yes. Okay. Alright. I'll just tell the team to reply to that. Okay. Alright. That's the ticket. That's the ticket. Yeah. Daniel got for which sender ID? Oh, okay. Yeah. Yeah. Can Yeah. you just reply back to that? Yep. Yeah. Sure. Okay. Cool. Yeah. So going through the ticket system faster than calling through for any help. Yeah. Sure. Sure. Okay. Okay. No worries. Alright.","start_word":25,"end_word":518,"sentiment":"neutral","sentiment_score":0.015923236163525357},{"text":"Cool.","start_word":519,"end_word":519,"sentiment":"positive","sentiment_score":0.36686718463897705},{"text":"And you got your invoices. Right?","start_word":520,"end_word":525,"sentiment":"neutral","sentiment_score":0.2500387728214264},{"text":"So that's good.","start_word":526,"end_word":528,"sentiment":"positive","sentiment_score":0.417177677154541},{"text":"Just Yeah. check Yeah. through those. Okay. Yeah. Yeah. Right. Do you like the new hub?","start_word":529,"end_word":544,"sentiment":"neutral","sentiment_score":0.13605862855911255},{"text":"Yeah. It's good. Yeah. 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