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Do you have it booked in at all, or do you have a confirmation on what what that looks like? Oh, lovely. I think in some way. Yeah. No. I I I get that. I've I've had a couple of clients in my in my years go through all double mastectomy and reconstruction, and it's a beautiful blessing sometimes. So yeah. How you go mhmm. Right. Yeah. Of course. Yeah. And have you have you hit double like, have you gone through a double mastectomy yet or or single? Whichever. Yep. Yep. Yep. Yeah. Yeah. Oh, no. Don't get me started. Yeah. Fair enough. It's gonna ask, how did you find the claim going through Clearview? Like, was it as far as the claim Yeah. Oh, I'm so sorry. I'm not. And, sir, I know y'all. Yes. Yeah. So first things first, I know that you you're gonna submit your claim, like, last week. It's gonna take them two weeks to assess it, so another week before you're gonna hear from them. Can you receive From Yeah. There we are. No. So if you log on to date here, you'll be able to see there's, like, a claim pending, but no email or anything like that comes through. I got okay. Yes. You're done. So definitely that correctly because I know that you got through to that claims number. So you've definitely gone through to the end, and it's been submitted. So there's no doubt in my mind that you've gotten through to the the final stages. So that's okay. I wouldn't start worrying if we if we I wouldn't start worrying unless we hit over three weeks and don't hear from them. Because, realistically, it takes them a minimum of two weeks to assess any kind of claim, and you hear from them during that period of time. No. That's hon, you're going you're going through it. You're allowed to stress. You have all prerogative stress. But please keep that stress with me, and I'll I'll take it on. I do wanna tell you, though, and as much as I know you've loved Amy, Amy actually left Oakview. She's going going through a couple of health issues, and she had to take a Amy first approach, if that makes more sense, to focus on her. So 100% you're allowed to come to me. A lot of your file, Amy, was actually running through with me prior to her, like, phoning you. So I'm I come from a very, very claim heavy background. I've been doing claims for the better part of a decade. So a lot of what Amy was helping you with was coming, basically, from me through her. So anything, everything that you are going through, I'm gonna be able to help you out with. And very much, I am always happy to take the same approach that Amy takes with any kind of documents. However, I know that we're very much on the other side of that for yourself, so we should be okay. There shouldn't be anything document heavy moving forward. But what I'll do is I do have you in my calendar to give you a call next week. I just wanted to give you a call today to let you know that Amy has left. She only left last week. So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact. And, you know, so that way you didn't freak out. You can still 100% email through to, like, Amy or Care. It'll come through to myself, and I will help you out. Okay? Larissa. It's so Yeah. I will. No. I definitely definitely will. She'd love to hear that. Not a problem. Thanks, Lucy. 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Stacy. It's Alyssa from OC Financial. How are you going? Yeah. Really good, Michelle.\n\nThanks for asking. I I'm the head of financial planning, and I was just Yeah. No. I understand. Do you have it booked in at all, or do you have a confirmation on what what that looks like?\n\nOh, lovely. I think in some way. Yeah. No. I I I get that.\n\nI've I've had a couple of clients in my in my years go through all double mastectomy and reconstruction, and it's a beautiful blessing sometimes. So yeah. How you go mhmm. Right. Yeah.\n\nOf course. Yeah. And have you have you hit double like, have you gone through a double mastectomy yet or or single? Whichever. Yep.\n\nYep. Yep. Yeah. Yeah. Oh, no.\n\nDon't get me started. Yeah. Fair enough. It's gonna ask, how did you find the claim going through Clearview? Like, was it as far as the claim Yeah.\n\nOh, I'm so sorry. I'm not. And, sir, I know y'all. Yes. Yeah.\n\nSo first things first, I know that you you're gonna submit your claim, like, last week. It's gonna take them two weeks to assess it, so another week before you're gonna hear from them. Can you receive From Yeah. There we are. No.\n\nSo if you log on to date here, you'll be able to see there's, like, a claim pending, but no email or anything like that comes through. I got okay. Yes. You're done. So definitely that correctly because I know that you got through to that claims number.\n\nSo you've definitely gone through to the end, and it's been submitted. So there's no doubt in my mind that you've gotten through to the the final stages. So that's okay. I wouldn't start worrying if we if we I wouldn't start worrying unless we hit over three weeks and don't hear from them. Because, realistically, it takes them a minimum of two weeks to assess any kind of claim, and you hear from them during that period of time.\n\nNo. That's hon, you're going you're going through it. You're allowed to stress. You have all prerogative stress. But please keep that stress with me, and I'll I'll take it on.\n\nI do wanna tell you, though, and as much as I know you've loved Amy, Amy actually left Oakview. She's going going through a couple of health issues, and she had to take a Amy first approach, if that makes more sense, to focus on her. So 100% you're allowed to come to me. A lot of your file, Amy, was actually running through with me prior to her, like, phoning you. So I'm I come from a very, very claim heavy background.\n\nI've been doing claims for the better part of a decade. So a lot of what Amy was helping you with was coming, basically, from me through her. So anything, everything that you are going through, I'm gonna be able to help you out with. And very much, I am always happy to take the same approach that Amy takes with any kind of documents. However, I know that we're very much on the other side of that for yourself, so we should be okay.\n\nThere shouldn't be anything document heavy moving forward. But what I'll do is I do have you in my calendar to give you a call next week. I just wanted to give you a call today to let you know that Amy has left. She only left last week. So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact.\n\nAnd, you know, so that way you didn't freak out. You can still 100% email through to, like, Amy or Care. It'll come through to myself, and I will help you out. Okay? Larissa.\n\nIt's so Yeah. I will. No. I definitely definitely will. She'd love to hear that.\n\nNot a problem. Thanks, Lucy. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi, Stacy.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.16999098658561707},{"text":"It's Alyssa from OC Financial.","start":4.0,"end":5.46,"sentiment":"neutral","sentiment_score":0.16641470789909363},{"text":"How are you going?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.1902613341808319},{"text":"Yeah.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.3313954770565033},{"text":"Really good, Michelle.","start":8.96,"end":10.08,"sentiment":"positive","sentiment_score":0.6927157044410706}],"sentiment":"neutral","sentiment_score":0.28950956265131633,"num_words":15,"start":3.12,"end":10.08},{"sentences":[{"text":"Thanks for asking.","start":10.08,"end":10.98,"sentiment":"positive","sentiment_score":0.7201739350954691},{"text":"I I'm the head of financial planning, and I was just Yeah.","start":11.759999,"end":33.92,"sentiment":"neutral","sentiment_score":0.12243212014436722},{"text":"No.","start":42.315,"end":42.815,"sentiment":"neutral","sentiment_score":-0.003894289955496788},{"text":"I understand.","start":44.235,"end":44.795,"sentiment":"neutral","sentiment_score":0.021457758732140064},{"text":"Do you have it booked in at all, or do you have a confirmation on what what that looks like?","start":44.795,"end":49.614998,"sentiment":"neutral","sentiment_score":0.014985085232183337}],"sentiment":"neutral","sentiment_score":0.1044323731360859,"num_words":38,"start":10.08,"end":49.614998},{"sentences":[{"text":"Oh, lovely.","start":53.835,"end":55.215,"sentiment":"positive","sentiment_score":0.421993151307106},{"text":"I think in some way.","start":56.38,"end":59.120003,"sentiment":"neutral","sentiment_score":0.3045343041419983},{"text":"Yeah.","start":59.5,"end":60.0,"sentiment":"neutral","sentiment_score":0.06557895243167877},{"text":"No.","start":60.780003,"end":61.02,"sentiment":"neutral","sentiment_score":0.013866130262613297},{"text":"I I I get that.","start":61.02,"end":62.940002,"sentiment":"neutral","sentiment_score":0.016685879975557327}],"sentiment":"neutral","sentiment_score":0.18068087899259158,"num_words":14,"start":53.835,"end":62.940002},{"sentences":[{"text":"I've I've had a couple of clients in my in my years go through all double mastectomy and reconstruction, and it's a beautiful blessing sometimes.","start":62.940002,"end":74.125,"sentiment":"neutral","sentiment_score":0.10202279813587666},{"text":"So yeah.","start":75.945,"end":78.045,"sentiment":"neutral","sentiment_score":0.04572170414030552},{"text":"How you go mhmm.","start":78.105,"end":80.915,"sentiment":"neutral","sentiment_score":0.013626925181597471},{"text":"Right.","start":80.915,"end":81.415,"sentiment":"neutral","sentiment_score":0.018957892432808876},{"text":"Yeah.","start":91.54,"end":92.020004,"sentiment":"neutral","sentiment_score":-0.017874285578727722}],"sentiment":"neutral","sentiment_score":0.08174559603812116,"num_words":33,"start":62.940002,"end":92.020004},{"sentences":[{"text":"Of course.","start":92.020004,"end":92.76,"sentiment":"neutral","sentiment_score":-0.014818497002124786},{"text":"Yeah.","start":96.195,"end":96.695,"sentiment":"neutral","sentiment_score":-0.004920468665659428},{"text":"And have you have you hit double like, have you gone through a double mastectomy yet or or single?","start":96.755005,"end":103.795,"sentiment":"neutral","sentiment_score":-0.03272630793875769},{"text":"Whichever.","start":103.795,"end":104.295,"sentiment":"neutral","sentiment_score":-0.03075188212096691},{"text":"Yep.","start":109.72,"end":110.22,"sentiment":"neutral","sentiment_score":-0.06553294509649277}],"sentiment":"neutral","sentiment_score":-0.03136008919682354,"num_words":24,"start":92.020004,"end":110.22},{"sentences":[{"text":"Yep.","start":112.68,"end":113.18,"sentiment":"neutral","sentiment_score":-0.03354587405920029},{"text":"Yep.","start":117.56,"end":118.06,"sentiment":"neutral","sentiment_score":-0.048028614372015},{"text":"Yeah.","start":125.745,"end":126.245,"sentiment":"neutral","sentiment_score":-0.10627567023038864},{"text":"Yeah.","start":133.985,"end":134.485,"sentiment":"neutral","sentiment_score":-0.03391190245747566},{"text":"Oh, no.","start":143.2,"end":143.84,"sentiment":"neutral","sentiment_score":-0.21497195959091187}],"sentiment":"neutral","sentiment_score":-0.10861766338348389,"num_words":6,"start":112.68,"end":143.84},{"sentences":[{"text":"Don't get me started.","start":143.84,"end":145.12,"sentiment":"neutral","sentiment_score":-0.2120261788368225},{"text":"Yeah.","start":145.12,"end":145.6,"sentiment":"neutral","sentiment_score":0.031019698828458783},{"text":"Fair enough.","start":145.6,"end":146.34,"sentiment":"neutral","sentiment_score":0.09553491696715355},{"text":"It's gonna ask, how did you find the claim going through Clearview?","start":148.08,"end":151.22,"sentiment":"neutral","sentiment_score":0.17027567823727927},{"text":"Like, was it as far as the claim Yeah.","start":151.36,"end":174.97,"sentiment":"neutral","sentiment_score":0.2724996887975269}],"sentiment":"neutral","sentiment_score":0.1382067912657346,"num_words":28,"start":143.84,"end":174.97},{"sentences":[{"text":"Oh, I'm so sorry.","start":182.385,"end":183.065,"sentiment":"neutral","sentiment_score":-0.09339821245521307},{"text":"I'm not.","start":183.065,"end":183.685,"sentiment":"neutral","sentiment_score":-0.18632180243730545},{"text":"And, sir, I know y'all.","start":191.745,"end":193.125,"sentiment":"neutral","sentiment_score":0.05843281336128712},{"text":"Yes.","start":203.32,"end":203.72,"sentiment":"neutral","sentiment_score":0.02596811391413212},{"text":"Yeah.","start":203.72,"end":204.22,"sentiment":"neutral","sentiment_score":0.016648009419441223}],"sentiment":"neutral","sentiment_score":-0.031650481888881095,"num_words":13,"start":182.385,"end":204.22},{"sentences":[{"text":"So first things first, I know that you you're gonna submit your claim, like, last week.","start":226.63,"end":232.41,"sentiment":"neutral","sentiment_score":0.06393901305273175},{"text":"It's gonna take them two weeks to assess it, so another week before you're gonna hear from them.","start":234.30501,"end":240.005,"sentiment":"neutral","sentiment_score":0.06036517769098282},{"text":"Can you receive From Yeah.","start":241.425,"end":261.255,"sentiment":"neutral","sentiment_score":-0.003977559506893158},{"text":"There we are.","start":262.83502,"end":263.73502,"sentiment":"neutral","sentiment_score":-0.0166265902419885},{"text":"No.","start":264.595,"end":264.915,"sentiment":"neutral","sentiment_score":-0.18554721772670743}],"sentiment":"neutral","sentiment_score":0.04312285165800605,"num_words":43,"start":226.63,"end":264.915},{"sentences":[{"text":"So if you log on to date here, you'll be able to see there's, like, a claim pending, but no email or anything like that comes through.","start":264.915,"end":272.535,"sentiment":"neutral","sentiment_score":-0.12772062593312175},{"text":"I got okay.","start":276.6,"end":281.5,"sentiment":"neutral","sentiment_score":-0.20575313518444696},{"text":"Yes.","start":293.495,"end":293.815,"sentiment":"neutral","sentiment_score":0.1392221301794052},{"text":"You're done.","start":293.815,"end":294.61502,"sentiment":"neutral","sentiment_score":0.22833261638879776},{"text":"So definitely that correctly because I know that you got through to that claims number.","start":294.61502,"end":298.775,"sentiment":"positive","sentiment_score":0.3735198517640432}],"sentiment":"neutral","sentiment_score":0.04443685070145875,"num_words":48,"start":264.915,"end":298.775},{"sentences":[{"text":"So you've definitely gone through to the end, and it's been submitted.","start":298.775,"end":302.48,"sentiment":"positive","sentiment_score":0.4567723646759987},{"text":"So there's no doubt in my mind that you've gotten through to the the final stages.","start":302.62,"end":307.18,"sentiment":"neutral","sentiment_score":0.09070537006482482},{"text":"So that's okay.","start":307.18,"end":308.16,"sentiment":"neutral","sentiment_score":0.15772504111131033},{"text":"I wouldn't start worrying if we if we I wouldn't start worrying unless we hit over three weeks and don't hear from them.","start":308.7,"end":315.96503,"sentiment":"neutral","sentiment_score":-0.09776319875179426},{"text":"Because, realistically, it takes them a minimum of two weeks to assess any kind of claim, and you hear from them during that period of time.","start":316.74503,"end":324.92502,"sentiment":"neutral","sentiment_score":-0.021197620349434707}],"sentiment":"neutral","sentiment_score":0.05757547150133178,"num_words":80,"start":298.775,"end":324.92502},{"sentences":[{"text":"No.","start":333.54,"end":333.86002,"sentiment":"neutral","sentiment_score":-0.2412239909172058},{"text":"That's hon, you're going you're going through it.","start":333.86002,"end":336.02002,"sentiment":"neutral","sentiment_score":-0.2484258320182562},{"text":"You're allowed to stress.","start":336.02002,"end":337.22,"sentiment":"neutral","sentiment_score":-0.2539573200047016},{"text":"You have all prerogative stress.","start":337.22,"end":339.105,"sentiment":"neutral","sentiment_score":-0.22300424575805664},{"text":"But please keep that stress with me, and I'll I'll take it on.","start":340.385,"end":344.08502,"sentiment":"neutral","sentiment_score":-0.04422366647766186}],"sentiment":"neutral","sentiment_score":-0.15917383290586934,"num_words":31,"start":333.54,"end":344.08502},{"sentences":[{"text":"I do wanna tell you, though, and as much as I know you've loved Amy, Amy actually left Oakview.","start":344.945,"end":351.445,"sentiment":"neutral","sentiment_score":-0.04154419624491742},{"text":"She's going going through a couple of health issues, and she had to take a Amy first approach, if that makes more sense, to focus on her.","start":351.58502,"end":363.41998,"sentiment":"neutral","sentiment_score":-0.040624162492652736},{"text":"So 100% you're allowed to come to me.","start":365.08,"end":367.56,"sentiment":"neutral","sentiment_score":0.09998272825032473},{"text":"A lot of your file, Amy, was actually running through with me prior to her, like, phoning you.","start":367.56,"end":374.165,"sentiment":"neutral","sentiment_score":0.004292098701828056},{"text":"So I'm I come from a very, very claim heavy background.","start":374.165,"end":378.08502,"sentiment":"neutral","sentiment_score":-0.01466638163070787}],"sentiment":"neutral","sentiment_score":-0.014101237485028175,"num_words":83,"start":344.945,"end":378.08502},{"sentences":[{"text":"I've been doing claims for the better part of a decade.","start":378.08502,"end":380.74503,"sentiment":"neutral","sentiment_score":-0.034309036352417686},{"text":"So a lot of what Amy was helping you with was coming, basically, from me through her.","start":382.38,"end":388.72,"sentiment":"neutral","sentiment_score":0.029956513467956993},{"text":"So anything, everything that you are going through, I'm gonna be able to help you out with.","start":390.62003,"end":395.76,"sentiment":"neutral","sentiment_score":0.18621560712071025},{"text":"And very much, I am always happy to take the same approach that Amy takes with any kind of documents.","start":396.75497,"end":401.895,"sentiment":"positive","sentiment_score":0.37991944923996923},{"text":"However, I know that we're very much on the other side of that for yourself, so we should be okay.","start":402.115,"end":406.69498,"sentiment":"neutral","sentiment_score":0.09423548895865679}],"sentiment":"neutral","sentiment_score":0.15036029898945022,"num_words":85,"start":378.08502,"end":406.69498},{"sentences":[{"text":"There shouldn't be anything document heavy moving forward.","start":407.47498,"end":410.055,"sentiment":"neutral","sentiment_score":0.04475626815110445},{"text":"But what I'll do is I do have you in my calendar to give you a call next week.","start":411.58,"end":416.06,"sentiment":"neutral","sentiment_score":0.13166636346202149},{"text":"I just wanted to give you a call today to let you know that Amy has left.","start":416.06,"end":421.25998,"sentiment":"neutral","sentiment_score":0.12302629781119964},{"text":"She only left last week.","start":421.25998,"end":423.68,"sentiment":"neutral","sentiment_score":0.010245077311992645},{"text":"So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact.","start":424.38,"end":432.445,"sentiment":"neutral","sentiment_score":0.1318243181911008}],"sentiment":"neutral","sentiment_score":0.11314472728050672,"num_words":78,"start":407.47498,"end":432.445},{"sentences":[{"text":"And, you know, so that way you didn't freak out.","start":434.105,"end":435.945,"sentiment":"neutral","sentiment_score":0.1516504168510437},{"text":"You can still 100% email through to, like, Amy or Care.","start":435.945,"end":440.16,"sentiment":"neutral","sentiment_score":0.15553609078580682},{"text":"It'll come through to myself, and I will help you out.","start":440.16,"end":444.32,"sentiment":"neutral","sentiment_score":0.1726621606133201},{"text":"Okay?","start":444.32,"end":444.82,"sentiment":"neutral","sentiment_score":0.05651386454701424},{"text":"Larissa.","start":450.0,"end":450.5,"sentiment":"neutral","sentiment_score":-0.09067782014608385}],"sentiment":"neutral","sentiment_score":0.1497800287735813,"num_words":34,"start":434.105,"end":450.5},{"sentences":[{"text":"It's so Yeah.","start":455.13498,"end":471.06,"sentiment":"neutral","sentiment_score":-0.14631536106268564},{"text":"I will.","start":471.06,"end":471.72,"sentiment":"neutral","sentiment_score":0.3079259395599365},{"text":"No.","start":474.9,"end":475.22,"sentiment":"neutral","sentiment_score":0.08408058434724808},{"text":"I definitely definitely will.","start":475.22,"end":476.5,"sentiment":"neutral","sentiment_score":0.17390188947319984},{"text":"She'd love to hear that.","start":476.5,"end":477.96,"sentiment":"positive","sentiment_score":0.3822165012359619}],"sentiment":"neutral","sentiment_score":0.19117842962344486,"num_words":15,"start":455.13498,"end":477.96},{"sentences":[{"text":"Not a problem.","start":481.76093,"end":482.48093,"sentiment":"positive","sentiment_score":0.5325632095336914},{"text":"Thanks, Lucy.","start":482.48093,"end":483.1209,"sentiment":"positive","sentiment_score":0.793525904417038},{"text":"Have a good one.","start":483.1209,"end":484.02094,"sentiment":"positive","sentiment_score":0.7669456005096436}],"sentiment":"positive","sentiment_score":0.694724871052636,"num_words":9,"start":481.76093,"end":484.02094}]}}]},{"alternatives":[{"transcript":"Alright. So oh, not too bad. How are you going? Yeah. No. I'm I'm just I'm just potting along. Amy's been fantastic. So, yeah, just potting along. I'm waiting for for a constructive surgery and, yeah, just gotta keep keep healthy until till I have that done. Yeah. It's fine. Yeah. Yeah. The May 25, I'm booked in for. Yeah. Yep. So I'm I'm looking forward to it. Sorry? Yeah. Yeah. Yeah. Alright. But yeah. It's just it's yeah. So I'm just, as I said, just really plotting along at the moment. Just, yeah, just taking each day as it comes. I have good days and bad days. So which which is to be expected. Oh, yeah. Yeah. Yeah. So I was diagnosed last year or last April. I didn't have my surgery until June. And then yes. I've had the a double mastectomy. I've had radiotherapy, and now I'm on hormone therapy. But I'm in the middle of changing my of that because it's the has really bad side effects. So so we're changing all of that. And, hopefully, I'm about to start a different one. So things cost it's not gonna be as bad. But, you know, it's been it's been pretty pretty hectic. Just like menopause menopause on steroids. Yep. Yep. And look, it's been it's been really good. Yeah. It's like it originally, I thought, oh god. Like, what what more paperwork do they need or but now it's still that's like that's all been sorted out. Amy's been fantastic with with being, like, getting in contact with me and and just being the middle person. So yeah. So I I don't think I would have managed to get through all of that without Amy's help. She yeah. She's been she's been absolutely worth her weight in gold. Yeah. She's yeah. Alright. And even and even because I've had to I've done for for to withdraw my super to for my surgery coming up. And so and she's like, she was on the other end of the phone, like, touching me through it. And then she's I put her down as a third party. So I actually and I need to actually speak to her because I haven't heard anything. So I was wondering if she might have heard something because I don't know where to look for it in the myGov thing. And then I've yeah. Yes. Yeah. Was I meant to get a confirmation email to say that they've received it or anything? Because I've because I'm not hurt like, I've not had anything to say, oh, yeah. We've we've got the ping, and we just gotta go through it all. So then I started doubting myself, like, did I submit it properly? And so no. But even even when I go onto my onto my gov thing, I can't see a claim pending or anything there. So I don't know I don't know if I've not done it right or if it's but then I did I got a number at the end which I gave to Amy. Okay. Okay. Cool. Uh-huh. Yep. Yep. Okay. Cool. Alright. I'll I won't get them because I do stress a lot about different things. It's like, that's my headache. Yeah. So and then Oh, okay. Yep. Yep. Yep. Beautiful. Yep. Yep. Okay. Yes. Okay. Beautiful. I'm really bad with names. What was your name again? Sorry. Larissa. Okay. I do apologize if I forget that again. I'm terrible with names. Alright. Well, thank you for letting me know that, Larissa. When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves. And just say thank you to her for me. That would be really much appreciated. Yep. Alright. Beautiful. Thank you so much for the phone call. Same with you. 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So oh, not too bad. How are you going? Yeah. No.\n\nI'm I'm just I'm just potting along. Amy's been fantastic. So, yeah, just potting along. I'm waiting for for a constructive surgery and, yeah, just gotta keep keep healthy until till I have that done. Yeah.\n\nIt's fine. Yeah. Yeah. The May 25, I'm booked in for. Yeah.\n\nYep. So I'm I'm looking forward to it. Sorry? Yeah. Yeah.\n\nYeah. Alright. But yeah. It's just it's yeah. So I'm just, as I said, just really plotting along at the moment.\n\nJust, yeah, just taking each day as it comes. I have good days and bad days. So which which is to be expected. Oh, yeah. Yeah.\n\nYeah. So I was diagnosed last year or last April. I didn't have my surgery until June. And then yes. I've had the a double mastectomy.\n\nI've had radiotherapy, and now I'm on hormone therapy. But I'm in the middle of changing my of that because it's the has really bad side effects. So so we're changing all of that. And, hopefully, I'm about to start a different one. So things cost it's not gonna be as bad.\n\nBut, you know, it's been it's been pretty pretty hectic. Just like menopause menopause on steroids. Yep. Yep. And look, it's been it's been really good.\n\nYeah. It's like it originally, I thought, oh god. Like, what what more paperwork do they need or but now it's still that's like that's all been sorted out. Amy's been fantastic with with being, like, getting in contact with me and and just being the middle person. So yeah.\n\nSo I I don't think I would have managed to get through all of that without Amy's help. She yeah. She's been she's been absolutely worth her weight in gold. Yeah. She's yeah.\n\nAlright. And even and even because I've had to I've done for for to withdraw my super to for my surgery coming up. And so and she's like, she was on the other end of the phone, like, touching me through it. And then she's I put her down as a third party. So I actually and I need to actually speak to her because I haven't heard anything.\n\nSo I was wondering if she might have heard something because I don't know where to look for it in the myGov thing. And then I've yeah. Yes. Yeah. Was I meant to get a confirmation email to say that they've received it or anything?\n\nBecause I've because I'm not hurt like, I've not had anything to say, oh, yeah. We've we've got the ping, and we just gotta go through it all. So then I started doubting myself, like, did I submit it properly? And so no. But even even when I go onto my onto my gov thing, I can't see a claim pending or anything there.\n\nSo I don't know I don't know if I've not done it right or if it's but then I did I got a number at the end which I gave to Amy. Okay. Okay. Cool. Uh-huh.\n\nYep. Yep. Okay. Cool. Alright.\n\nI'll I won't get them because I do stress a lot about different things. It's like, that's my headache. Yeah. So and then Oh, okay. Yep.\n\nYep. Yep. Beautiful. Yep. Yep.\n\nOkay. Yes. Okay. Beautiful. I'm really bad with names.\n\nWhat was your name again? Sorry. Larissa. Okay. I do apologize if I forget that again.\n\nI'm terrible with names. Alright. Well, thank you for letting me know that, Larissa. When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves. And just say thank you to her for me.\n\nThat would be really much appreciated. Yep. Alright. Beautiful. Thank you so much for the phone call.\n\nSame with you. Bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.0761028379201889},{"text":"So oh, not too bad.","start":1.92,"end":7.2,"sentiment":"neutral","sentiment_score":0.20196444243192674},{"text":"How are you going?","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.19809958338737488},{"text":"Yeah.","start":25.88,"end":26.199999,"sentiment":"neutral","sentiment_score":0.07206021994352341},{"text":"No.","start":26.199999,"end":26.52,"sentiment":"neutral","sentiment_score":0.04239404574036598}],"sentiment":"neutral","sentiment_score":0.16606480410943428,"num_words":12,"start":1.4399999,"end":26.52},{"sentences":[{"text":"I'm I'm just I'm just potting along.","start":26.52,"end":29.96,"sentiment":"neutral","sentiment_score":0.1109803281724453},{"text":"Amy's been fantastic.","start":29.96,"end":31.58,"sentiment":"positive","sentiment_score":0.6560933391253153},{"text":"So, yeah, just potting along.","start":34.44,"end":35.879997,"sentiment":"neutral","sentiment_score":0.13801371455192565},{"text":"I'm waiting for for a constructive surgery and, yeah, just gotta keep keep healthy until till I have that done.","start":35.879997,"end":42.595,"sentiment":"neutral","sentiment_score":0.09434225596487522},{"text":"Yeah.","start":42.975002,"end":43.475002,"sentiment":"neutral","sentiment_score":0.019330475479364395}],"sentiment":"neutral","sentiment_score":0.14837184672554335,"num_words":36,"start":26.52,"end":43.475002},{"sentences":[{"text":"It's fine.","start":49.135002,"end":49.455,"sentiment":"neutral","sentiment_score":0.14176230132579803},{"text":"Yeah.","start":49.455,"end":49.775,"sentiment":"neutral","sentiment_score":0.09555405378341676},{"text":"Yeah.","start":49.775,"end":50.015,"sentiment":"neutral","sentiment_score":0.0965375006198883},{"text":"The May 25, I'm booked in for.","start":50.015,"end":52.115,"sentiment":"neutral","sentiment_score":0.08774515986442566},{"text":"Yeah.","start":55.72,"end":55.96,"sentiment":"neutral","sentiment_score":0.3005083501338959}],"sentiment":"neutral","sentiment_score":0.11586171885331471,"num_words":12,"start":49.135002,"end":55.96},{"sentences":[{"text":"Yep.","start":55.96,"end":56.28,"sentiment":"positive","sentiment_score":0.3611275553703308},{"text":"So I'm I'm looking forward to it.","start":56.28,"end":58.22,"sentiment":"positive","sentiment_score":0.4948388380663736},{"text":"Sorry?","start":59.8,"end":60.3,"sentiment":"neutral","sentiment_score":0.04736936464905739},{"text":"Yeah.","start":71.405,"end":71.905,"sentiment":"neutral","sentiment_score":0.21971572935581207},{"text":"Yeah.","start":75.405,"end":75.905,"sentiment":"neutral","sentiment_score":0.08007887005805969}],"sentiment":"positive","sentiment_score":0.37928758053617045,"num_words":11,"start":55.96,"end":75.905},{"sentences":[{"text":"Yeah.","start":76.045,"end":76.545,"sentiment":"neutral","sentiment_score":0.052094124257564545},{"text":"Alright.","start":77.485,"end":77.725,"sentiment":"neutral","sentiment_score":0.06055190414190293},{"text":"But yeah.","start":77.725,"end":78.205,"sentiment":"neutral","sentiment_score":0.016439741477370262},{"text":"It's just it's yeah.","start":78.205,"end":81.33,"sentiment":"neutral","sentiment_score":0.011567292734980583},{"text":"So I'm just, as I said, just really plotting along at the moment.","start":81.33,"end":84.549995,"sentiment":"neutral","sentiment_score":0.0018940506001504569}],"sentiment":"neutral","sentiment_score":0.010305587623623155,"num_words":21,"start":76.045,"end":84.549995},{"sentences":[{"text":"Just, yeah, just taking each day as it comes.","start":86.21,"end":88.61,"sentiment":"neutral","sentiment_score":0.021502255358629756},{"text":"I have good days and bad days.","start":88.61,"end":90.229996,"sentiment":"neutral","sentiment_score":-0.047333507133381705},{"text":"So which which is to be expected.","start":91.65,"end":94.39,"sentiment":"neutral","sentiment_score":-0.02277169137128762},{"text":"Oh, yeah.","start":103.215,"end":103.695,"sentiment":"neutral","sentiment_score":-0.027665933594107628},{"text":"Yeah.","start":103.695,"end":104.195,"sentiment":"neutral","sentiment_score":-0.029059596359729767}],"sentiment":"neutral","sentiment_score":-0.014677213648190865,"num_words":26,"start":86.21,"end":104.195},{"sentences":[{"text":"Yeah.","start":104.735,"end":105.055,"sentiment":"neutral","sentiment_score":-0.02655012533068657},{"text":"So I was diagnosed last year or last April.","start":105.055,"end":109.07,"sentiment":"neutral","sentiment_score":-0.056216670407189265},{"text":"I didn't have my surgery until June.","start":109.21,"end":111.23,"sentiment":"neutral","sentiment_score":-0.06971464678645134},{"text":"And then yes.","start":112.25,"end":113.37,"sentiment":"neutral","sentiment_score":-0.03209600845972697},{"text":"I've had the a double mastectomy.","start":113.37,"end":114.89,"sentiment":"neutral","sentiment_score":-0.058855838452776275}],"sentiment":"neutral","sentiment_score":-0.056535605484476455,"num_words":26,"start":104.735,"end":114.89},{"sentences":[{"text":"I've had radiotherapy, and now I'm on hormone therapy.","start":114.89,"end":118.89,"sentiment":"neutral","sentiment_score":-0.05581478112273746},{"text":"But I'm in the middle of changing my of that because it's the has really bad side effects.","start":118.89,"end":124.555,"sentiment":"neutral","sentiment_score":-0.20113367214798927},{"text":"So so we're changing all of that.","start":125.735,"end":127.575005,"sentiment":"neutral","sentiment_score":-0.10750433483294078},{"text":"And, hopefully, I'm about to start a different one.","start":127.575005,"end":129.655,"sentiment":"neutral","sentiment_score":-0.07526367488834593},{"text":"So things cost it's not gonna be as bad.","start":129.655,"end":132.635,"sentiment":"neutral","sentiment_score":-0.0496349586173892}],"sentiment":"neutral","sentiment_score":-0.11537225334905088,"num_words":52,"start":114.89,"end":132.635},{"sentences":[{"text":"But, you know, it's been it's been pretty pretty hectic.","start":134.05501,"end":136.635,"sentiment":"neutral","sentiment_score":-0.19325825721025466},{"text":"Just like menopause menopause on steroids.","start":137.87001,"end":140.77,"sentiment":"neutral","sentiment_score":-0.20022624482711157},{"text":"Yep.","start":146.59001,"end":147.07,"sentiment":"neutral","sentiment_score":0.13074991106987},{"text":"Yep.","start":147.07,"end":147.57,"sentiment":"neutral","sentiment_score":0.15923886001110077},{"text":"And look, it's been it's been really good.","start":152.665,"end":154.765,"sentiment":"positive","sentiment_score":0.3667180445045233}],"sentiment":"neutral","sentiment_score":0.0034535802327669562,"num_words":26,"start":134.05501,"end":154.765},{"sentences":[{"text":"Yeah.","start":155.86499,"end":156.185,"sentiment":"neutral","sentiment_score":0.1020456999540329},{"text":"It's like it originally, I thought, oh god.","start":156.185,"end":158.745,"sentiment":"neutral","sentiment_score":0.000907939858734606},{"text":"Like, what what more paperwork do they need or but now it's still that's like that's all been sorted out.","start":158.745,"end":165.165,"sentiment":"neutral","sentiment_score":-0.025673609040677548},{"text":"Amy's been fantastic with with being, like, getting in contact with me and and just being the middle person.","start":166.39,"end":173.05,"sentiment":"positive","sentiment_score":0.6478079400564495},{"text":"So yeah.","start":175.43001,"end":176.07,"sentiment":"neutral","sentiment_score":0.08790634199976921}],"sentiment":"neutral","sentiment_score":0.24160001166164874,"num_words":50,"start":155.86499,"end":176.07},{"sentences":[{"text":"So I I don't think I would have managed to get through all of that without Amy's help.","start":176.07,"end":180.49,"sentiment":"neutral","sentiment_score":-0.10862329643633631},{"text":"She yeah.","start":182.395,"end":184.315,"sentiment":"neutral","sentiment_score":0.011763598769903181},{"text":"She's been she's been absolutely worth her weight in gold.","start":184.315,"end":189.535,"sentiment":"neutral","sentiment_score":0.33249126076698304},{"text":"Yeah.","start":191.19499,"end":191.515,"sentiment":"neutral","sentiment_score":0.1525399088859558},{"text":"She's yeah.","start":191.515,"end":192.575,"sentiment":"neutral","sentiment_score":0.10404925420880318}],"sentiment":"neutral","sentiment_score":0.053147238989671074,"num_words":33,"start":176.07,"end":192.575},{"sentences":[{"text":"Alright.","start":195.06,"end":195.38,"sentiment":"neutral","sentiment_score":0.05326031893491745},{"text":"And even and even because I've had to I've done for for to withdraw my super to for my surgery coming up.","start":195.38,"end":204.36,"sentiment":"neutral","sentiment_score":-0.021614101927050135},{"text":"And so and she's like, she was on the other end of the phone, like, touching me through it.","start":205.06,"end":210.285,"sentiment":"neutral","sentiment_score":-0.002179116598869625},{"text":"And then she's I put her down as a third party.","start":211.465,"end":214.505,"sentiment":"neutral","sentiment_score":-0.006708328273486008},{"text":"So I actually and I need to actually speak to her because I haven't heard anything.","start":214.505,"end":218.025,"sentiment":"neutral","sentiment_score":-0.09586233692243695}],"sentiment":"neutral","sentiment_score":-0.03001800203776878,"num_words":69,"start":195.06,"end":218.025},{"sentences":[{"text":"So I was wondering if she might have heard something because I don't know where to look for it in the myGov thing.","start":218.025,"end":224.87,"sentiment":"neutral","sentiment_score":-0.09828089999601893},{"text":"And then I've yeah.","start":226.45,"end":234.78,"sentiment":"neutral","sentiment_score":0.03293019998818636},{"text":"Yes.","start":234.78,"end":235.275,"sentiment":"neutral","sentiment_score":0.05369938164949417},{"text":"Yeah.","start":239.915,"end":240.415,"sentiment":"neutral","sentiment_score":0.0460047721862793},{"text":"Was I meant to get a confirmation email to say that they've received it or anything?","start":240.47499,"end":246.075,"sentiment":"neutral","sentiment_score":0.06587931979447603}],"sentiment":"neutral","sentiment_score":-0.02166592509796222,"num_words":45,"start":218.025,"end":246.075},{"sentences":[{"text":"Because I've because I'm not hurt like, I've not had anything to say, oh, yeah.","start":246.075,"end":250.73001,"sentiment":"neutral","sentiment_score":-0.052755917360385256},{"text":"We've we've got the ping, and we just gotta go through it all.","start":250.73001,"end":255.15001,"sentiment":"neutral","sentiment_score":-0.08054152245704944},{"text":"So then I started doubting myself, like, did I submit it properly?","start":256.09,"end":260.11002,"sentiment":"neutral","sentiment_score":-0.21338039201994738},{"text":"And so no.","start":260.33002,"end":272.225,"sentiment":"neutral","sentiment_score":-0.09742303192615509},{"text":"But even even when I go onto my onto my gov thing, I can't see a claim pending or anything there.","start":272.225,"end":279.41,"sentiment":"neutral","sentiment_score":-0.22203304725033896}],"sentiment":"neutral","sentiment_score":-0.1461547866347246,"num_words":64,"start":246.075,"end":279.41},{"sentences":[{"text":"So I don't know I don't know if I've not done it right or if it's but then I did I got a number at the end which I gave to Amy.","start":282.51,"end":292.45,"sentiment":"neutral","sentiment_score":-0.08031296700937673},{"text":"Okay.","start":303.44498,"end":303.94498,"sentiment":"neutral","sentiment_score":0.03183577582240105},{"text":"Okay.","start":308.61,"end":308.93,"sentiment":"neutral","sentiment_score":0.1853637397289276},{"text":"Cool.","start":308.93,"end":309.43,"sentiment":"neutral","sentiment_score":0.2649540901184082},{"text":"Uh-huh.","start":316.37,"end":316.87,"sentiment":"neutral","sentiment_score":-0.03181251510977745}],"sentiment":"neutral","sentiment_score":-0.05887982927055822,"num_words":36,"start":282.51,"end":316.87},{"sentences":[{"text":"Yep.","start":322.05,"end":322.55,"sentiment":"neutral","sentiment_score":0.01786920428276062},{"text":"Yep.","start":325.125,"end":325.445,"sentiment":"neutral","sentiment_score":0.025609135627746586},{"text":"Okay.","start":325.445,"end":325.845,"sentiment":"neutral","sentiment_score":0.09605778753757475},{"text":"Cool.","start":325.845,"end":326.345,"sentiment":"neutral","sentiment_score":0.1419282853603363},{"text":"Alright.","start":326.645,"end":327.04498,"sentiment":"neutral","sentiment_score":0.05847940966486931}],"sentiment":"neutral","sentiment_score":0.06798876449465752,"num_words":5,"start":322.05,"end":327.04498},{"sentences":[{"text":"I'll I won't get them because I do stress a lot about different things.","start":327.04498,"end":330.245,"sentiment":"neutral","sentiment_score":-0.20174043253064156},{"text":"It's like, that's my headache.","start":330.245,"end":331.465,"sentiment":"neutral","sentiment_score":-0.2731994688510895},{"text":"Yeah.","start":339.53,"end":339.85,"sentiment":"neutral","sentiment_score":-0.031612686812877655},{"text":"So and then Oh, okay.","start":339.85,"end":355.95502,"sentiment":"neutral","sentiment_score":-0.026890506967902184},{"text":"Yep.","start":360.415,"end":360.915,"sentiment":"neutral","sentiment_score":0.010993382893502712}],"sentiment":"neutral","sentiment_score":-0.16713212455551213,"num_words":26,"start":327.04498,"end":360.915},{"sentences":[{"text":"Yep.","start":361.775,"end":362.17502,"sentiment":"neutral","sentiment_score":0.0228838212788105},{"text":"Yep.","start":362.17502,"end":362.67502,"sentiment":"neutral","sentiment_score":0.02876919135451317},{"text":"Beautiful.","start":399.38,"end":399.88,"sentiment":"positive","sentiment_score":0.5117344260215759},{"text":"Yep.","start":405.935,"end":406.435,"sentiment":"neutral","sentiment_score":0.10971482843160628},{"text":"Yep.","start":407.215,"end":407.715,"sentiment":"neutral","sentiment_score":0.10070455074310304}],"sentiment":"neutral","sentiment_score":0.1547613635659218,"num_words":5,"start":361.775,"end":407.715},{"sentences":[{"text":"Okay.","start":410.495,"end":410.995,"sentiment":"neutral","sentiment_score":0.08741863071918488},{"text":"Yes.","start":433.005,"end":433.505,"sentiment":"neutral","sentiment_score":0.14205673336982727},{"text":"Okay.","start":444.94,"end":445.26,"sentiment":"neutral","sentiment_score":0.061259251087903976},{"text":"Beautiful.","start":445.26,"end":445.76,"sentiment":"neutral","sentiment_score":0.08896033465862274},{"text":"I'm really bad with names.","start":446.38,"end":447.34,"sentiment":"negative","sentiment_score":-0.3823708474636078}],"sentiment":"neutral","sentiment_score":-0.1702399208313889,"num_words":9,"start":410.495,"end":447.34},{"sentences":[{"text":"What was your name again?","start":447.34,"end":448.22,"sentiment":"neutral","sentiment_score":-0.11901154667139054},{"text":"Sorry.","start":448.22,"end":448.72,"sentiment":"neutral","sentiment_score":-0.1176513284444809},{"text":"Larissa.","start":451.02,"end":451.52,"sentiment":"neutral","sentiment_score":-0.07453339546918869},{"text":"Okay.","start":451.74,"end":452.13998,"sentiment":"neutral","sentiment_score":-0.07008904218673706},{"text":"I do apologize if I forget that again.","start":452.13998,"end":454.24,"sentiment":"neutral","sentiment_score":-0.17013934068381786}],"sentiment":"neutral","sentiment_score":-0.1386528890579939,"num_words":16,"start":447.34,"end":454.24},{"sentences":[{"text":"I'm terrible with names.","start":457.355,"end":458.655,"sentiment":"negative","sentiment_score":-0.3624873086810112},{"text":"Alright.","start":459.43503,"end":459.755,"sentiment":"neutral","sentiment_score":0.08511990308761597},{"text":"Well, thank you for letting me know that, Larissa.","start":459.755,"end":461.93503,"sentiment":"positive","sentiment_score":0.3464471101760864},{"text":"When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves.","start":462.155,"end":469.05502,"sentiment":"neutral","sentiment_score":0.32308737374842167},{"text":"And just say thank you to her for me.","start":470.29,"end":471.97,"sentiment":"neutral","sentiment_score":0.26966028577751583}],"sentiment":"neutral","sentiment_score":0.2539198766363428,"num_words":47,"start":457.355,"end":471.97},{"sentences":[{"text":"That would be really much appreciated.","start":471.97,"end":473.59003,"sentiment":"positive","sentiment_score":0.5304823517799377},{"text":"Yep.","start":478.13,"end":478.53,"sentiment":"neutral","sentiment_score":0.18909446895122528},{"text":"Alright.","start":478.53,"end":478.85,"sentiment":"neutral","sentiment_score":0.29289335012435913},{"text":"Beautiful.","start":478.85,"end":479.25,"sentiment":"neutral","sentiment_score":0.15745992958545685},{"text":"Thank you so much for the phone call.","start":479.25,"end":480.98093,"sentiment":"positive","sentiment_score":0.8755527958273888}],"sentiment":"positive","sentiment_score":0.636868483879987,"num_words":17,"start":471.97,"end":480.98093},{"sentences":[{"text":"Same with you.","start":484.18094,"end":485.00092,"sentiment":"positive","sentiment_score":0.5981546839078268},{"text":"Bye.","start":485.0609,"end":485.5609,"sentiment":"neutral","sentiment_score":-0.082158662378788}],"sentiment":"positive","sentiment_score":0.42807634733617306,"num_words":4,"start":484.18094,"end":485.5609}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Alright. So\n\nChannel 0: Hi, Stacy. It's Alyssa from OC Financial. How are you going?\n\nChannel 1: oh, not too bad. How are you going?\n\nChannel 0: Yeah. Really good, Michelle. Thanks for asking. I I'm the head of financial planning, and I was just\n\nChannel 1: Yeah. No. I'm I'm just I'm just potting along. Amy's been fantastic.\n\nChannel 0: Yeah.\n\nChannel 1: So, yeah, just potting along. I'm waiting for for a constructive surgery and, yeah, just gotta keep keep healthy until till I have that done.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: I understand. Do you have it booked in at all, or do you have a confirmation on what what that looks like?\n\nChannel 1: It's fine. Yeah. Yeah. The May 25, I'm booked in for.\n\nChannel 0: Oh, lovely.\n\nChannel 1: Yeah. Yep. So\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: think\n\nChannel 1: I'm looking forward to it.\n\nChannel 0: in some way. Yeah.\n\nChannel 1: Sorry?\n\nChannel 0: No. I I I get that. I've I've had a couple of clients in my in my years go through all double mastectomy and reconstruction, and it's\n\nChannel 1: Yeah.\n\nChannel 0: a beautiful blessing sometimes.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah. Alright.\n\nChannel 0: yeah.\n\nChannel 1: But yeah.\n\nChannel 0: How\n\nChannel 1: It's\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: go\n\nChannel 1: it's\n\nChannel 0: mhmm. Right.\n\nChannel 1: yeah. So I'm just, as I said, just really plotting along at the moment. Just, yeah, just taking each day as it comes. I have good days and bad days.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Of course.\n\nChannel 1: which which is to be expected.\n\nChannel 0: Yeah. And have you have you hit double like, have you gone through a double mastectomy yet or or\n\nChannel 1: Oh,\n\nChannel 0: single?\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Whichever.\n\nChannel 1: Yeah. So I was diagnosed last year or last April. I didn't have\n\nChannel 0: Yep.\n\nChannel 1: my surgery until June. And then\n\nChannel 0: Yep.\n\nChannel 1: yes. I've had the a double mastectomy. I've had radiotherapy, and\n\nChannel 0: Yep.\n\nChannel 1: now I'm on hormone therapy. But I'm in the middle of changing my of that because it's the has really bad side effects. So\n\nChannel 0: Yeah.\n\nChannel 1: so we're changing all of that. And, hopefully, I'm about to start a different one. So things cost it's not gonna be as bad.\n\nChannel 0: Yeah.\n\nChannel 1: But, you know, it's been it's been pretty pretty hectic. Just like menopause menopause on steroids.\n\nChannel 0: Oh, no. Don't get me started. Yeah. Fair enough.\n\nChannel 1: Yep. Yep.\n\nChannel 0: It's gonna ask, how did you find the claim going through Clearview? Like,\n\nChannel 1: And look,\n\nChannel 0: was\n\nChannel 1: it's\n\nChannel 0: it\n\nChannel 1: been\n\nChannel 0: as far as\n\nChannel 1: it's\n\nChannel 0: the\n\nChannel 1: been really good.\n\nChannel 0: claim\n\nChannel 1: Yeah. It's like it originally, I thought, oh god. Like, what what more paperwork do they need or but now it's still that's like that's all been sorted out. Amy's been fantastic with with being, like, getting in contact with me and and just being the middle person.\n\nChannel 0: Yeah.\n\nChannel 1: So yeah. So I I don't think I would have managed to get through all of that without Amy's help.\n\nChannel 0: Oh,\n\nChannel 1: She\n\nChannel 0: I'm so sorry. I'm not.\n\nChannel 1: yeah. She's been she's been absolutely worth her weight in gold. Yeah. She's\n\nChannel 0: And, sir,\n\nChannel 1: yeah.\n\nChannel 0: I know y'all.\n\nChannel 1: Alright. And even and even because I've had to I've done for for to withdraw my super to for my surgery\n\nChannel 0: Yes.\n\nChannel 1: coming\n\nChannel 0: Yeah.\n\nChannel 1: up. And so and she's like, she was on the other end of the phone, like, touching me through it. And then she's I put her down as a third party. So I actually and I need to actually speak to her because I haven't heard anything. So I was wondering if she might have heard something because I don't know where to look for it in the myGov thing.\n\nAnd then\n\nChannel 0: So\n\nChannel 1: I've\n\nChannel 0: first things first, I know that you you're gonna submit your claim, like, last week. It's gonna\n\nChannel 1: yeah. Yes.\n\nChannel 0: take them two weeks to assess it, so another week before you're gonna hear from them.\n\nChannel 1: Yeah. Was I meant to get\n\nChannel 0: Can\n\nChannel 1: a\n\nChannel 0: you\n\nChannel 1: confirmation\n\nChannel 0: receive\n\nChannel 1: email to say that they've received it or anything? Because\n\nChannel 0: From\n\nChannel 1: I've because I'm not hurt like, I've not had anything to say, oh, yeah. We've we've got the ping, and we just gotta go through it all. So then I started doubting myself, like, did I submit it properly? And\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: There we are. No. So if you log on to date here, you'll be able to see there's, like, a claim pending, but no email or anything like that comes\n\nChannel 1: no.\n\nChannel 0: through.\n\nChannel 1: But even even when I go onto my onto my gov thing,\n\nChannel 0: I\n\nChannel 1: I can't\n\nChannel 0: got\n\nChannel 1: see a claim pending or anything there.\n\nChannel 0: okay.\n\nChannel 1: So I don't know I don't know if I've not done it right or if it's but then I did I got a number at the end which I gave to Amy.\n\nChannel 0: Yes. You're done. So definitely that correctly because I know that you got through to that claims number. So you've definitely gone through to the end, and it's been submitted. So there's no\n\nChannel 1: Okay.\n\nChannel 0: doubt in my mind that you've gotten through to the the final stages. So that's okay.\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: Cool.\n\nChannel 0: wouldn't start worrying if we if we I wouldn't start worrying unless we hit over three weeks and don't hear from them.\n\nChannel 1: Uh-huh.\n\nChannel 0: Because, realistically, it takes them a minimum of two weeks to assess any kind of claim,\n\nChannel 1: Yep.\n\nChannel 0: and you hear from them during that period of time.\n\nChannel 1: Yep. Okay. Cool. Alright. I'll I won't get them because I do stress a lot about different things.\n\nIt's like, that's my headache.\n\nChannel 0: No. That's hon, you're going you're going through it. You're allowed to stress. You have all prerogative stress.\n\nChannel 1: Yeah. So and\n\nChannel 0: But\n\nChannel 1: then\n\nChannel 0: please keep that stress with me, and I'll I'll take it on. I do wanna tell you, though, and as much as I know you've loved Amy, Amy actually left Oakview. She's going going through a couple of health issues,\n\nChannel 1: Oh, okay.\n\nChannel 0: and she had to take a Amy first approach, if\n\nChannel 1: Yep.\n\nChannel 0: that makes more sense,\n\nChannel 1: Yep. Yep.\n\nChannel 0: to focus on her. So 100% you're allowed to come to me. A lot of your file, Amy, was actually running through with me prior to her, like, phoning you. So I'm I come from a very, very claim heavy background. I've been doing claims for the better part of a decade.\n\nSo a lot of what Amy was helping you with was coming, basically, from me through her. So anything, everything that you are going through, I'm gonna be able to help you out with. And very much, I am always happy to take the same\n\nChannel 1: Beautiful.\n\nChannel 0: approach that Amy takes with any kind of documents. However, I know that we're very much on the other side of that for yourself, so we should\n\nChannel 1: Yep.\n\nChannel 0: be okay.\n\nChannel 1: Yep.\n\nChannel 0: There shouldn't be anything document heavy moving forward.\n\nChannel 1: Okay.\n\nChannel 0: But what I'll do is I do have you in my calendar to give you a call next week. I just wanted to give you a call today to let you know that Amy has left. She only left last week. So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact.\n\nChannel 1: Yes.\n\nChannel 0: And, you know, so that way you didn't freak out. You can still 100% email through to, like, Amy or Care. It'll come through to myself, and I will help you out. Okay?\n\nChannel 1: Okay. Beautiful. I'm really bad with names. What was your name again? Sorry.\n\nChannel 0: Larissa.\n\nChannel 1: Larissa. Okay. I do apologize if I forget that again.\n\nChannel 0: It's so\n\nChannel 1: I'm terrible with names. Alright. Well, thank you for letting me know that, Larissa. When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves. And just\n\nChannel 0: Yeah.\n\nChannel 1: say thank\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: will.\n\nChannel 1: to her for me. That would be really much appreciated.\n\nChannel 0: No. I definitely definitely will. She'd love to hear that.\n\nChannel 1: Yep. Alright. Beautiful. Thank you so much for the phone call.\n\nChannel 0: Not a problem. Thanks, Lucy. Have a good one.\n\nChannel 1: Same with you. Bye.","paragraphs":[{"sentences":[{"text":"Alright.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.0761028379201889},{"text":"So","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.09485366195440292}],"sentiment":"neutral","sentiment_score":0.08547824993729591,"channel":1,"num_words":2,"start":1.4399999,"end":2.42},{"sentences":[{"text":"Hi, Stacy.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.16999098658561707},{"text":"It's Alyssa from OC Financial.","start":4.0,"end":5.46,"sentiment":"neutral","sentiment_score":0.16641470789909363},{"text":"How are you going?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.1902613341808319}],"sentiment":"neutral","sentiment_score":0.17573644085363907,"channel":0,"num_words":11,"start":3.12,"end":6.42},{"sentences":[{"text":"oh, not too bad.","start":6.3199997,"end":7.2,"sentiment":"neutral","sentiment_score":0.22874213755130768},{"text":"How are you 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heavy moving forward.","start":407.47498,"end":410.055,"sentiment":"neutral","sentiment_score":0.04475626815110445}],"sentiment":"neutral","sentiment_score":0.04475626815110445,"channel":0,"num_words":8,"start":407.47498,"end":410.055},{"sentences":[{"text":"Okay.","start":410.495,"end":410.995,"sentiment":"neutral","sentiment_score":0.08741863071918488}],"sentiment":"neutral","sentiment_score":0.08741863071918488,"channel":1,"num_words":1,"start":410.495,"end":410.995},{"sentences":[{"text":"But what I'll do is I do have you in my calendar to give you a call next week.","start":411.58,"end":416.06,"sentiment":"neutral","sentiment_score":0.13166636346202149},{"text":"I just wanted to give you a call today to let you know that Amy has left.","start":416.06,"end":421.25998,"sentiment":"neutral","sentiment_score":0.12302629781119964},{"text":"She only left last week.","start":421.25998,"end":423.68,"sentiment":"neutral","sentiment_score":0.010245077311992645},{"text":"So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact.","start":424.38,"end":432.445,"sentiment":"neutral","sentiment_score":0.1318243181911008}],"sentiment":"neutral","sentiment_score":0.12096055118100983,"channel":0,"num_words":70,"start":411.58,"end":432.445},{"sentences":[{"text":"Yes.","start":433.005,"end":433.505,"sentiment":"neutral","sentiment_score":0.14205673336982727}],"sentiment":"neutral","sentiment_score":0.14205673336982727,"channel":1,"num_words":1,"start":433.005,"end":433.505},{"sentences":[{"text":"And, you know, so that way you didn't freak out.","start":434.105,"end":435.945,"sentiment":"neutral","sentiment_score":0.1516504168510437},{"text":"You can still 100% email through to, like, Amy or Care.","start":435.945,"end":440.16,"sentiment":"neutral","sentiment_score":0.15553609078580682},{"text":"It'll come through to myself, and I will help you out.","start":440.16,"end":444.32,"sentiment":"neutral","sentiment_score":0.1726621606133201},{"text":"Okay?","start":444.32,"end":444.82,"sentiment":"neutral","sentiment_score":0.05651386454701424}],"sentiment":"neutral","sentiment_score":0.15706663025599538,"channel":0,"num_words":33,"start":434.105,"end":444.82},{"sentences":[{"text":"Okay.","start":444.94,"end":445.26,"sentiment":"neutral","sentiment_score":0.061259251087903976},{"text":"Beautiful.","start":445.26,"end":445.76,"sentiment":"neutral","sentiment_score":0.08896033465862274},{"text":"I'm really bad with names.","start":446.38,"end":447.34,"sentiment":"negative","sentiment_score":-0.3823708474636078},{"text":"What was your name again?","start":447.34,"end":448.22,"sentiment":"neutral","sentiment_score":-0.11901154667139054},{"text":"Sorry.","start":448.22,"end":448.72,"sentiment":"neutral","sentiment_score":-0.1176513284444809}],"sentiment":"neutral","sentiment_score":-0.19033413179791892,"channel":1,"num_words":13,"start":444.94,"end":448.72},{"sentences":[{"text":"Larissa.","start":450.0,"end":450.5,"sentiment":"neutral","sentiment_score":-0.09067782014608385}],"sentiment":"neutral","sentiment_score":-0.09067782014608385,"channel":0,"num_words":1,"start":450.0,"end":450.5},{"sentences":[{"text":"Larissa.","start":451.02,"end":451.52,"sentiment":"neutral","sentiment_score":-0.07453339546918869},{"text":"Okay.","start":451.74,"end":452.13998,"sentiment":"neutral","sentiment_score":-0.07008904218673706},{"text":"I do apologize if I forget that again.","start":452.13998,"end":454.24,"sentiment":"neutral","sentiment_score":-0.17013934068381786}],"sentiment":"neutral","sentiment_score":-0.15057371631264688,"channel":1,"num_words":10,"start":451.02,"end":454.24},{"sentences":[{"text":"It's so","start":455.13498,"end":455.955,"sentiment":"neutral","sentiment_score":-0.2918887436389923}],"sentiment":"neutral","sentiment_score":-0.2918887436389923,"channel":0,"num_words":2,"start":455.13498,"end":455.955},{"sentences":[{"text":"I'm terrible with names.","start":457.355,"end":458.655,"sentiment":"negative","sentiment_score":-0.3624873086810112},{"text":"Alright.","start":459.43503,"end":459.755,"sentiment":"neutral","sentiment_score":0.08511990308761597},{"text":"Well, thank you for letting me know that, Larissa.","start":459.755,"end":461.93503,"sentiment":"positive","sentiment_score":0.3464471101760864},{"text":"When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves.","start":462.155,"end":469.05502,"sentiment":"neutral","sentiment_score":0.32308737374842167},{"text":"And just","start":470.29,"end":470.77002,"sentiment":"neutral","sentiment_score":0.15428712218999863}],"sentiment":"neutral","sentiment_score":0.24539664685726165,"channel":1,"num_words":40,"start":457.355,"end":470.77002},{"sentences":[{"text":"Yeah.","start":470.66,"end":471.06,"sentiment":"neutral","sentiment_score":0.14483140408992767}],"sentiment":"neutral","sentiment_score":0.14483140408992767,"channel":0,"num_words":1,"start":470.66,"end":471.06},{"sentences":[{"text":"say 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me.","start":471.25,"end":471.97,"sentiment":"neutral","sentiment_score":0.32343605905771255},{"text":"That would be really much appreciated.","start":471.97,"end":473.59003,"sentiment":"positive","sentiment_score":0.5304823517799377}],"sentiment":"positive","sentiment_score":0.44766383469104765,"channel":1,"num_words":10,"start":471.25,"end":473.59003},{"sentences":[{"text":"No.","start":474.9,"end":475.22,"sentiment":"neutral","sentiment_score":0.08408058434724808},{"text":"I definitely definitely will.","start":475.22,"end":476.5,"sentiment":"neutral","sentiment_score":0.17390188947319984},{"text":"She'd love to hear 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Lucy.","start":482.48093,"end":483.1209,"sentiment":"positive","sentiment_score":0.793525904417038},{"text":"Have a good one.","start":483.1209,"end":484.02094,"sentiment":"positive","sentiment_score":0.7669456005096436}],"sentiment":"positive","sentiment_score":0.694724871052636,"channel":0,"num_words":9,"start":481.76093,"end":484.02094},{"sentences":[{"text":"Same with you.","start":484.18094,"end":485.00092,"sentiment":"positive","sentiment_score":0.5981546839078268},{"text":"Bye.","start":485.0609,"end":485.5609,"sentiment":"neutral","sentiment_score":-0.082158662378788}],"sentiment":"positive","sentiment_score":0.42807634733617306,"channel":1,"num_words":4,"start":484.18094,"end":485.5609}]},"summary":{"result":"success","short":"Alyssa from BC Financial speaks with Michelle, the head of financial planning, about a constructive upcoming surgery. Michelle is taking care of it and is considering switching to hormone therapy. Alyssa is trying to get Michelle's confirmation and is concerned about the timing of the appointment. The customer expresses concern about not receiving confirmation of a previous claim, but the representative reassures him that the claim has been processed and that he should not worry about it. The representative reminds the customer to stress and take care of his health, and reminds him to stress and take care of his health."},"intents":{"segments":[{"text":"It's gonna ask, how did you find the claim going through Clearview?","start_word":351,"end_word":362,"intents":[{"intent":"Find claim","confidence_score":0.0039755213}]},{"text":"So then I started doubting myself, like, did I submit it properly? And Yeah.","start_word":656,"end_word":669,"intents":[{"intent":"Submit claim properly","confidence_score":0.042516097}]},{"text":"Because, realistically, it takes them a minimum of two weeks to assess any kind of claim, Yep. and you hear from them during that period of time. Yep.","start_word":835,"end_word":862,"intents":[{"intent":"Assess claim status","confidence_score":0.012537142}]},{"text":"So anything, everything that you are going through, I'm gonna be able to help you out with.","start_word":1036,"end_word":1052,"intents":[{"intent":"Provide support","confidence_score":0.008776585}]}]},"sentiments":{"segments":[{"text":"Alright. So Hi, Stacy. It's Alyssa from OC Financial. How are you going? oh, not too bad. How are you going? Yeah.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.18507853150367737},{"text":"Really good, Michelle. Thanks for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.6991717219352722},{"text":"I I'm the head of financial planning, and I was just Yeah. No. I'm I'm just I'm just potting along.","start_word":28,"end_word":47,"sentiment":"neutral","sentiment_score":0.10480877012014388},{"text":"Amy's been fantastic.","start_word":48,"end_word":50,"sentiment":"positive","sentiment_score":0.6532370448112488},{"text":"Yeah. So, yeah, just potting along. I'm waiting for for a constructive surgery and, yeah, just gotta keep keep healthy until till I have that done. No. Yeah. I understand. Do you have it booked in at all, or do you have a confirmation on what what that looks like? It's fine. Yeah. Yeah. The May 25, I'm booked in for.","start_word":51,"end_word":111,"sentiment":"neutral","sentiment_score":0.07708891481161118},{"text":"Oh, lovely.","start_word":112,"end_word":113,"sentiment":"positive","sentiment_score":0.4219931364059448},{"text":"Yeah.","start_word":114,"end_word":114,"sentiment":"neutral","sentiment_score":0.3005083501338959},{"text":"Yep. So I I'm think I'm looking forward to it.","start_word":115,"end_word":124,"sentiment":"positive","sentiment_score":0.4647608995437622},{"text":"in some way. Yeah. Sorry? No. I I I get that. I've I've had a couple of clients in my in my years go through all double mastectomy and reconstruction, and it's Yeah.","start_word":125,"end_word":157,"sentiment":"neutral","sentiment_score":0.05533786863088608},{"text":"a beautiful blessing sometimes.","start_word":158,"end_word":161,"sentiment":"positive","sentiment_score":0.4691866338253021},{"text":"Yeah. So Yeah. Alright. yeah. But yeah. How It's you just go it's mhmm. Right. yeah. So I'm just, as I said, just really plotting along at the moment. Just, yeah, just taking each day as it comes. I have good days and bad days. Yeah. So Of course. which which is to be expected. Yeah. And have you have you hit double like, have you gone through a double mastectomy yet or or Oh, single? yeah. Yeah. Whichever. Yeah. So I was diagnosed last year or last April. I didn't have Yep. my surgery until June. And then Yep. yes. I've had the a double mastectomy. I've had radiotherapy, and Yep. now I'm on hormone therapy. But I'm in the middle of changing my of that because it's the has really bad side effects. So Yeah. so we're changing all of that. And, hopefully, I'm about to start a different one. So things cost it's not gonna be as bad. Yeah. But, you know, it's been it's been pretty pretty hectic. Just like menopause menopause on steroids. Oh, no. Don't get me started. Yeah. Fair enough. Yep. Yep. It's gonna ask, how did you find the claim going through Clearview?","start_word":162,"end_word":362,"sentiment":"neutral","sentiment_score":-0.04797003520142973},{"text":"Like, And look, was it's it been as far as it's the been really good.","start_word":363,"end_word":377,"sentiment":"positive","sentiment_score":0.345829039812088},{"text":"claim Yeah. It's like it originally, I thought, oh god. Like, what what more paperwork do they need or but now it's still that's like that's all been sorted out.","start_word":378,"end_word":407,"sentiment":"neutral","sentiment_score":-0.003101391950622201},{"text":"Amy's been fantastic with with being, like, getting in contact with me and and just being the middle person.","start_word":408,"end_word":426,"sentiment":"positive","sentiment_score":0.6494410037994385},{"text":"Yeah. So yeah. So I I don't think I would have managed to get through all of that without Amy's help. Oh, She I'm so sorry. I'm not. yeah.","start_word":427,"end_word":455,"sentiment":"neutral","sentiment_score":-0.06806421279907227},{"text":"She's been she's been absolutely worth her weight in gold.","start_word":456,"end_word":465,"sentiment":"positive","sentiment_score":0.3368450105190277},{"text":"Yeah. She's And, sir, yeah. I know y'all. Alright. And even and even because I've had to I've done for for to withdraw my super to for my surgery Yes. coming Yeah. up. And so and she's like, she was on the other end of the phone, like, touching me through it. And then she's I put her down as a third party. So I actually and I need to actually speak to her because I haven't heard anything. So I was wondering if she might have heard something because I don't know where to look for it in the myGov thing. And then So I've first things first, I know that you you're gonna submit your claim, like, last week. It's gonna yeah. Yes. take them two weeks to assess it, so another week before you're gonna hear from them. Yeah. Was I meant to get Can a you confirmation receive email to say that they've received it or anything? Because From I've because I'm not hurt like, I've not had anything to say, oh, yeah. We've we've got the ping, and we just gotta go through it all. So then I started doubting myself, like, did I submit it properly? And Yeah. so There we are. No. So if you log on to date here, you'll be able to see there's, like, a claim pending, but no email or anything like that comes no. through. But even even when I go onto my onto my gov thing, I I can't got see a claim pending or anything there. okay. So I don't know I don't know if I've not done it right or if it's but then I did I got a number at the end which I gave to Amy. Yes. You're done.","start_word":466,"end_word":761,"sentiment":"neutral","sentiment_score":-0.046992739346318854},{"text":"So definitely that correctly because I know that you got through to that claims number. So you've definitely gone through to the end, and it's been submitted.","start_word":762,"end_word":788,"sentiment":"positive","sentiment_score":0.41632238030433655},{"text":"So there's no Okay. doubt in my mind that you've gotten through to the the final stages. So that's okay. Okay. I Cool. wouldn't start worrying if we if we I wouldn't start worrying unless we hit over three weeks and don't hear from them. Uh-huh. Because, realistically, it takes them a minimum of two weeks to assess any kind of claim, Yep. and you hear from them during that period of time. Yep. Okay. Cool. Alright. I'll I won't get them because I do stress a lot about different things. It's like, that's my headache. No. That's hon, you're going you're going through it. You're allowed to stress. You have all prerogative stress. Yeah. So and But then please keep that stress with me, and I'll I'll take it on. I do wanna tell you, though, and as much as I know you've loved Amy, Amy actually left Oakview. She's going going through a couple of health issues, Oh, okay. and she had to take a Amy first approach, if Yep. that makes more sense, Yep. Yep. to focus on her. So 100% you're allowed to come to me. A lot of your file, Amy, was actually running through with me prior to her, like, phoning you. So I'm I come from a very, very claim heavy background. I've been doing claims for the better part of a decade. So a lot of what Amy was helping you with was coming, basically, from me through her. So anything, everything that you are going through, I'm gonna be able to help you out with.","start_word":789,"end_word":1052,"sentiment":"neutral","sentiment_score":-0.02627071753765146},{"text":"And very much, I am always happy to take the same Beautiful.","start_word":1053,"end_word":1064,"sentiment":"positive","sentiment_score":0.4747333824634552},{"text":"approach that Amy takes with any kind of documents. However, I know that we're very much on the other side of that for yourself, so we should Yep. be okay. Yep. There shouldn't be anything document heavy moving forward. Okay. But what I'll do is I do have you in my calendar to give you a call next week. I just wanted to give you a call today to let you know that Amy has left. She only left last week. So I wanted to be upfront and forward because I know that any of the clients that Amy was working with, she generally makes a bit of an impact. Yes. And, you know, so that way you didn't freak out. You can still 100% email through to, like, Amy or Care. It'll come through to myself, and I will help you out. Okay? Okay. Beautiful.","start_word":1065,"end_word":1210,"sentiment":"neutral","sentiment_score":0.12655030190944672},{"text":"I'm really bad with names.","start_word":1211,"end_word":1215,"sentiment":"negative","sentiment_score":-0.3635683357715606},{"text":"What was your name again? Sorry. Larissa. Larissa. Okay. I do apologize if I forget that again. It's so I'm terrible with names. Alright. Well, thank you for letting me know that, Larissa. When if you do speak to Amy, give her my regards and give her I hope she goes well and and her health improves. And just Yeah. say thank I you will. to her for me.","start_word":1216,"end_word":1284,"sentiment":"neutral","sentiment_score":0.11082912236452104},{"text":"That would be really much appreciated.","start_word":1285,"end_word":1290,"sentiment":"positive","sentiment_score":0.5212008357048035},{"text":"No. I definitely definitely will.","start_word":1291,"end_word":1295,"sentiment":"neutral","sentiment_score":0.14172010123729706},{"text":"She'd love to hear that.","start_word":1296,"end_word":1300,"sentiment":"positive","sentiment_score":0.36749863624572754},{"text":"Yep. Alright.","start_word":1301,"end_word":1302,"sentiment":"neutral","sentiment_score":0.2409939020872116},{"text":"Beautiful. Thank you so much for the phone call. Not a problem. Thanks, Lucy. Have a good one. Same with you.","start_word":1303,"end_word":1323,"sentiment":"positive","sentiment_score":0.720677646852675},{"text":"Bye.","start_word":1324,"end_word":1324,"sentiment":"neutral","sentiment_score":0.31895142793655396}],"average":{"sentiment":"neutral","sentiment_score":0.054274063031779014}}}}