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No. There's I mean, there's already technicians on on ground trying to find what the core issue is, but we haven't had any updates since our last text that we sent you guys. So yeah. You'll yeah. Yeah. So it's what was it saying? And then it's on the sidecar and go today and before I never go from New York. So they're trying to find the the the root cause. Yeah. So once I get once we get some updates, yeah, we'll just text them out to you. Hopefully, they'll get that back up and running as soon as possible. So it must be must be one of the network switches or something like that or breaking one of the five, but it's taking a lot longer than normal. Look. I don't know. These things look. You might have an outage. It could be a little glitch or something like that in the network or one of the switches, and they just remotely fix it up. But this one here, they've actually had to go out on location, so it could be a bit more than that. It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on. Right? Yeah. So it's it's definitely a network outage. That's what they're telling me. There's a network issue that they're trying to fix up. Alright. No worries, buddy. Have a good afternoon. Thanks, mate. Cheers, buddy. Bye. Bye. 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afternoon, Etail. Good. How are you? We haven't received an ETA yet. We did send two texts.\n\nWho am I speaking to? Jack. Jack. Jack. Jack or Jody?\n\nOkay. Cool. Yeah. Yeah. Yeah.\n\nYeah. No. There's I mean, there's already technicians on on ground trying to find what the core issue is, but we haven't had any updates since our last text that we sent you guys. So yeah. You'll yeah.\n\nYeah. So it's what was it saying? And then it's on the sidecar and go today and before I never go from New York. So they're trying to find the the the root cause. Yeah.\n\nSo once I get once we get some updates, yeah, we'll just text them out to you. Hopefully, they'll get that back up and running as soon as possible. So it must be must be one of the network switches or something like that or breaking one of the five, but it's taking a lot longer than normal. Look. I don't know.\n\nThese things look. You might have an outage. It could be a little glitch or something like that in the network or one of the switches, and they just remotely fix it up. But this one here, they've actually had to go out on location, so it could be a bit more than that. It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on.\n\nRight? Yeah. So it's it's definitely a network outage. That's what they're telling me. There's a network issue that they're trying to fix up.\n\nAlright. No worries, buddy. Have a good afternoon. Thanks, mate. Cheers, buddy.\n\nBye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Etail.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.30366502205530804},{"text":"Good.","start":4.56,"end":4.7999997,"sentiment":"positive","sentiment_score":0.5602601766586304},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"positive","sentiment_score":0.39343762397766113},{"text":"We haven't received an ETA yet.","start":13.645,"end":15.405,"sentiment":"neutral","sentiment_score":-0.09682552764813106},{"text":"We did send two texts.","start":15.405,"end":17.665,"sentiment":"neutral","sentiment_score":-0.01757834404706955}],"sentiment":"neutral","sentiment_score":0.11015129047963354,"num_words":18,"start":0.48,"end":17.665},{"sentences":[{"text":"Who am I speaking 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than that.","start":90.259995,"end":95.06,"sentiment":"neutral","sentiment_score":-0.13618437768447966},{"text":"It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on.","start":95.06,"end":104.325,"sentiment":"neutral","sentiment_score":-0.14994527496721433}],"sentiment":"neutral","sentiment_score":-0.14999312672812443,"num_words":77,"start":81.755,"end":104.325},{"sentences":[{"text":"Right?","start":104.325,"end":104.825,"sentiment":"neutral","sentiment_score":-0.05522918701171875},{"text":"Yeah.","start":106.485,"end":106.725,"sentiment":"neutral","sentiment_score":-0.004350035917013884},{"text":"So it's it's definitely a network outage.","start":106.725,"end":108.805,"sentiment":"neutral","sentiment_score":-0.1697004801992859},{"text":"That's what they're telling me.","start":108.805,"end":109.845,"sentiment":"neutral","sentiment_score":-0.2097786247730255},{"text":"There's a network issue that 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How's it going? Good. Thank you. I'm just wondering if there's any ETA on when our Wi Fi is going back on. This is Jack. It'd be Jody always calls normally. Oh, okay. A bit a bit a bit unknown then, I guess. Yeah. All good. What if has this happened before? Is it normally just, like, a day or so? Or Okay. Yep. Okay. Yeah. Yeah. Everything else is working. Okay. Cheers, mate. And yourself. Enjoy. Bye bye, Rich. Bye 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there. How's it going? Good. Thank you. I'm just wondering if there's any ETA on when our Wi Fi is going back on.\n\nThis is Jack. It'd be Jody always calls normally. Oh, okay. A bit a bit a bit unknown then, I guess. Yeah.\n\nAll good. What if has this happened before? Is it normally just, like, a day or so? Or Okay. Yep.\n\nOkay. Yeah. Yeah. Everything else is working. Okay.\n\nCheers, mate. And yourself. Enjoy. Bye bye, Rich. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.27455712854862213},{"text":"How's it going?","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.31598300735155743},{"text":"Good.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.6168886423110962},{"text":"Thank you.","start":6.48,"end":7.22,"sentiment":"positive","sentiment_score":0.619082510471344},{"text":"I'm just wondering if there's any ETA on when our Wi Fi is going back on.","start":7.52,"end":12.74,"sentiment":"neutral","sentiment_score":0.05603957927087322}],"sentiment":"neutral","sentiment_score":0.17703125878081968,"num_words":24,"start":3.04,"end":12.74},{"sentences":[{"text":"This is Jack.","start":19.485,"end":20.465,"sentiment":"neutral","sentiment_score":-0.004720667997996013},{"text":"It'd be Jody always calls normally.","start":24.925,"end":27.265,"sentiment":"neutral","sentiment_score":0.002399926073849201},{"text":"Oh, okay.","start":43.44,"end":44.02,"sentiment":"neutral","sentiment_score":-0.0683772899210453},{"text":"A bit a bit a bit unknown then, I guess.","start":45.415,"end":48.315,"sentiment":"neutral","sentiment_score":-0.15347179695963858},{"text":"Yeah.","start":74.815,"end":75.215,"sentiment":"neutral","sentiment_score":0.12692078948020935}],"sentiment":"neutral","sentiment_score":-0.07019610034132545,"num_words":22,"start":19.485,"end":75.215},{"sentences":[{"text":"All good.","start":75.215,"end":75.795,"sentiment":"neutral","sentiment_score":0.2908990681171417},{"text":"What if has this happened before?","start":75.935,"end":77.935,"sentiment":"neutral","sentiment_score":-0.021676664240658283},{"text":"Is it normally just, like, a day or so?","start":77.935,"end":79.775,"sentiment":"neutral","sentiment_score":-0.036047871535023056},{"text":"Or Okay.","start":79.775,"end":83.31,"sentiment":"neutral","sentiment_score":-0.02163626253604889},{"text":"Yep.","start":90.99,"end":91.49,"sentiment":"neutral","sentiment_score":-0.062432609498500824}],"sentiment":"neutral","sentiment_score":0.0010801086202263833,"num_words":20,"start":75.215,"end":91.49},{"sentences":[{"text":"Okay.","start":105.085,"end":105.245,"sentiment":"neutral","sentiment_score":-0.02523055113852024},{"text":"Yeah.","start":105.245,"end":105.565,"sentiment":"neutral","sentiment_score":-0.010950863361358644},{"text":"Yeah.","start":105.565,"end":106.065,"sentiment":"neutral","sentiment_score":-0.004126183222979307},{"text":"Everything else is working.","start":106.205,"end":107.585,"sentiment":"neutral","sentiment_score":-0.01620364119298756},{"text":"Okay.","start":113.28001,"end":113.78001,"sentiment":"neutral","sentiment_score":0.048922255635261536}],"sentiment":"neutral","sentiment_score":-0.0070249883574433625,"num_words":8,"start":105.085,"end":113.78001},{"sentences":[{"text":"Cheers, mate.","start":114.16,"end":114.98,"sentiment":"neutral","sentiment_score":0.23775127530097961},{"text":"And yourself.","start":116.96001,"end":117.76,"sentiment":"neutral","sentiment_score":0.3318018615245819},{"text":"Enjoy.","start":117.76,"end":118.26,"sentiment":"positive","sentiment_score":0.3773805797100067},{"text":"Bye bye, Rich.","start":118.72,"end":119.36,"sentiment":"neutral","sentiment_score":0.2785385847091675},{"text":"Bye bye.","start":119.36,"end":120.020004,"sentiment":"neutral","sentiment_score":0.11316335201263428}],"sentiment":"neutral","sentiment_score":0.25784293115139006,"num_words":10,"start":114.16,"end":120.020004}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Etail.\n\nChannel 1: Hi there. How's it going?\n\nChannel 0: Good. How are you?\n\nChannel 1: Good. Thank you. I'm just wondering if there's any ETA on when our Wi Fi is going back on.\n\nChannel 0: We haven't received an ETA yet. We did send two texts. Who am I speaking to?\n\nChannel 1: This is Jack.\n\nChannel 0: Jack. Jack. Jack. Jack or Jody?\n\nChannel 1: It'd be Jody always calls normally.\n\nChannel 0: Okay. Cool. Yeah. Yeah. Yeah.\n\nYeah. No. There's I mean, there's already technicians on on ground trying to find what the core issue is, but we haven't had any updates since our last text that we sent you guys.\n\nChannel 1: Oh, okay.\n\nChannel 0: So\n\nChannel 1: A\n\nChannel 0: yeah.\n\nChannel 1: bit a\n\nChannel 0: You'll\n\nChannel 1: bit a bit unknown then, I guess.\n\nChannel 0: yeah. Yeah. So it's what was it saying? And then it's on the sidecar and go today and before I never go from New York. So they're trying to find the the the root cause.\n\nYeah. So once I get once we get some updates, yeah, we'll just text them out to you. Hopefully, they'll get that back up and running as soon as possible. So it must be must be one of the network switches or something like that or breaking one of the five, but it's taking a lot longer than normal.\n\nChannel 1: Yeah. All good. What if has this happened before? Is it normally just, like, a day or so? Or\n\nChannel 0: Look. I don't know. These things\n\nChannel 1: Okay.\n\nChannel 0: look. You might have an outage. It could be a little glitch or something like that in the network or one of the switches, and they just remotely fix it up. But this one here,\n\nChannel 1: Yep.\n\nChannel 0: they've actually had to go out on location, so it could be a bit more than that. It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on. Right?\n\nChannel 1: Okay. Yeah. Yeah. Everything\n\nChannel 0: Yeah.\n\nChannel 1: else\n\nChannel 0: So\n\nChannel 1: is\n\nChannel 0: it's\n\nChannel 1: working.\n\nChannel 0: it's definitely a network outage. That's what they're telling me. There's a network issue that they're trying to fix up.\n\nChannel 1: Okay. Cheers, mate.\n\nChannel 0: Alright. No worries, buddy. Have a good afternoon.\n\nChannel 1: And yourself. Enjoy.\n\nChannel 0: Thanks,\n\nChannel 1: Bye\n\nChannel 0: mate.\n\nChannel 1: bye,\n\nChannel 0: Cheers,\n\nChannel 1: Rich.\n\nChannel 0: buddy.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Etail.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.30366502205530804}],"sentiment":"neutral","sentiment_score":0.30366502205530804,"channel":0,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Hi there.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.27455712854862213},{"text":"How's it going?","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.31598300735155743}],"sentiment":"neutral","sentiment_score":0.2994126558303833,"channel":1,"num_words":5,"start":3.04,"end":4.34},{"sentences":[{"text":"Good.","start":4.56,"end":4.7999997,"sentiment":"positive","sentiment_score":0.5602601766586304},{"text":"How are you?","start":4.7999997,"end":5.62,"sentiment":"positive","sentiment_score":0.39343762397766113}],"sentiment":"positive","sentiment_score":0.43514326214790344,"channel":0,"num_words":4,"start":4.56,"end":5.62},{"sentences":[{"text":"Good.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.6168886423110962},{"text":"Thank you.","start":6.48,"end":7.22,"sentiment":"positive","sentiment_score":0.619082510471344},{"text":"I'm just wondering if there's any ETA on when our Wi Fi is going back on.","start":7.52,"end":12.74,"sentiment":"neutral","sentiment_score":0.05603957927087322}],"sentiment":"neutral","sentiment_score":0.14482562797830292,"channel":1,"num_words":19,"start":6.16,"end":12.74},{"sentences":[{"text":"We haven't received an ETA yet.","start":13.645,"end":15.405,"sentiment":"neutral","sentiment_score":-0.09682552764813106},{"text":"We did send two texts.","start":15.405,"end":17.665,"sentiment":"neutral","sentiment_score":-0.01757834404706955},{"text":"Who am I 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He has not received an ETA yet and has sent two texts. The agent informs him that technicians are trying to find the root cause of the party outages and that the outage could be due to a glitch or electrical outage. The customer is informed that the party is working to fix the issue."},"intents":{"segments":[{"text":"I'm just wondering if there's any ETA on when our Wi Fi is going back on.","start_word":15,"end_word":30,"intents":[{"intent":"Get eta","confidence_score":0.0029936172}]},{"text":"We did send two texts. Who am I speaking to?","start_word":37,"end_word":46,"intents":[{"intent":"Send texts","confidence_score":0.14822371}]},{"text":"There's I mean, there's already technicians on on ground trying to find what the core issue is, but we haven't had any updates since our last text that we sent you guys. Oh, okay.","start_word":69,"end_word":102,"intents":[{"intent":"Find core issue","confidence_score":0.3480782}]},{"text":"So once I get once we get some updates, yeah, we'll just text them out to you. Hopefully, they'll get that back up and running as soon as possible.","start_word":152,"end_word":180,"intents":[{"intent":"Text out updates","confidence_score":0.020488301}]},{"text":"You might have an outage. It could be a little glitch or something like that in the network or one of the switches, and they just remotely fix it up. But this one here, Yep. they've actually had to go out on location, so it could be a bit more than that. It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on. Right?","start_word":237,"end_word":312,"intents":[{"intent":"Fix network outage","confidence_score":0.073756225}]},{"text":"There's a network issue that they're trying to fix up. Okay.","start_word":333,"end_word":343,"intents":[{"intent":"Fix network issue","confidence_score":0.40578312}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Etail. Hi there. How's it going?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.29273876547813416},{"text":"Good. How are you? Good. Thank you.","start_word":8,"end_word":14,"sentiment":"positive","sentiment_score":0.5193172693252563},{"text":"I'm just wondering if there's any ETA on when our Wi Fi is going back on. We haven't received an ETA yet. We did send two texts. Who am I speaking to? This is Jack. Jack. Jack. Jack. Jack or Jody? It'd be Jody always calls normally. Okay. Cool. Yeah. Yeah. Yeah. Yeah. No. There's I mean, there's already technicians on on ground trying to find what the core issue is, but we haven't had any updates since our last text that we sent you guys. Oh, okay. So A yeah. bit a You'll bit a bit unknown then, I guess. yeah. Yeah. So it's what was it saying? And then it's on the sidecar and go today and before I never go from New York. So they're trying to find the the the root cause. Yeah. So once I get once we get some updates, yeah, we'll just text them out to you. Hopefully, they'll get that back up and running as soon as possible. So it must be must be one of the network switches or something like that or breaking one of the five, but it's taking a lot longer than normal. Yeah. All good. What if has this happened before? Is it normally just, like, a day or so? Or Look. I don't know. These things Okay. look. You might have an outage. It could be a little glitch or something like that in the network or one of the switches, and they just remotely fix it up. But this one here, Yep. they've actually had to go out on location, so it could be a bit more than that. It could be something has happened up there or somebody did something somewhere or it's not an electrical outage because electricity is on. Right? Okay. Yeah. Yeah. Everything Yeah. else So is it's working. it's definitely a network outage. That's what they're telling me. There's a network issue that they're trying to fix up. Okay. Cheers, mate. Alright. No worries, buddy.","start_word":15,"end_word":349,"sentiment":"neutral","sentiment_score":-0.0835581283738364},{"text":"Have a good afternoon. And yourself. Enjoy. Thanks, Bye mate.","start_word":350,"end_word":359,"sentiment":"positive","sentiment_score":0.3897204101085663},{"text":"bye, Cheers, Rich. buddy. Bye bye. Bye. Bye. Bye.","start_word":360,"end_word":368,"sentiment":"neutral","sentiment_score":0.18444437285264337}],"average":{"sentiment":"neutral","sentiment_score":-0.03349865962118998}}}}