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Actually, there's a customer who is after a Dynabook laptop. So he was asking, like, is there any insurance policy with the shipping? Like, if there's something happens to the product while shipping. Mhmm. Yep. David. Right? Hello? Sorry. You just broke up. Who's speaking? This is Razav with Techcom Systems. How are you? That's great. Nimesh, actually, I had one query. Actually, we got one customer who is after Dynabook laptop. So he was asking, is there any insurance policy in shipping oil shipping? Like, if something happens to the product while shipping. So is there any insurance policy? Sorry? Yep. No. Actually, the thing is if something happens while shipping, like, if any damage or something to the product, so is there any insurance policy? Okay. So what there are two options. Right? Freight and road. Right? Actually, the product should need to be shipped to the Western Australia. 6014. So there's a return policy. Right? Okay. Alright. And what company you ship with? Is it a starter? No. Actually, I wanted to place order. The customer had few queries. Like, if something happens to the product, they'll sell a return policy. Mhmm. Okay. So if ordered by road, so there is a return policy. Right? Mhmm. So exchange offer, sir. There's no exchange offer. Right? If the product arrives damaged, so there's an exchange option available. Right? Okay. Alright. Got you. No worries, man. That's what I wanted to ask. Alright. And I if if ordered by air, so there's also return policy. Right? If something happens while air mhmm. Okay. By road, it can take a week. And by air, it will take one to two days. Okay. Alright. Got you. No worries. Thanks, miss. Thanks for your assistance. Alright. 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afternoon, Amanda. This is with Techconsistent. How are you? Doing very well. Amanda, can you please transfer this call to the sales team?\n\nOr if you can help me out, I just wanted to ask. Actually, there's a customer who is after a Dynabook laptop. So he was asking, like, is there any insurance policy with the shipping? Like, if there's something happens to the product while shipping. Mhmm.\n\nYep. David. Right? Hello? Sorry.\n\nYou just broke up. Who's speaking? This is Razav with Techcom Systems. How are you? That's great.\n\nNimesh, actually, I had one query. Actually, we got one customer who is after Dynabook laptop. So he was asking, is there any insurance policy in shipping oil shipping? Like, if something happens to the product while shipping. So is there any insurance policy?\n\nSorry? Yep. No. Actually, the thing is if something happens while shipping, like, if any damage or something to the product, so is there any insurance policy? Okay.\n\nSo what there are two options. Right? Freight and road. Right? Actually, the product should need to be shipped to the Western Australia.\n\n6014. So there's a return policy. Right? Okay. Alright.\n\nAnd what company you ship with? Is it a starter? No. Actually, I wanted to place order. The customer had few queries.\n\nLike, if something happens to the product, they'll sell a return policy. Mhmm. Okay. So if ordered by road, so there is a return policy. Right?\n\nMhmm. So exchange offer, sir. There's no exchange offer. Right? If the product arrives damaged, so there's an exchange option available.\n\nRight? Okay. Alright. Got you. No worries, man.\n\nThat's what I wanted to ask. Alright. And I if if ordered by air, so there's also return policy. Right? If something happens while air mhmm.\n\nOkay. By road, it can take a week. And by air, it will take one to two days. Okay. Alright.\n\nGot you. No worries. Thanks, miss. Thanks for your assistance. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Amanda.","start":25.125,"end":26.164999,"sentiment":"neutral","sentiment_score":0.2600441128015518},{"text":"This is with Techconsistent.","start":26.164999,"end":27.544998,"sentiment":"neutral","sentiment_score":0.24114975705742836},{"text":"How are you?","start":27.925,"end":28.62,"sentiment":"neutral","sentiment_score":0.21822085976600647},{"text":"Doing very well.","start":32.14,"end":33.100002,"sentiment":"positive","sentiment_score":0.4369271794954936},{"text":"Amanda, can you please transfer this call to the sales team?","start":33.100002,"end":36.8,"sentiment":"neutral","sentiment_score":0.034525290300900284}],"sentiment":"neutral","sentiment_score":0.17041473657203218,"num_words":24,"start":25.125,"end":36.8},{"sentences":[{"text":"Or if you can help me out, I just wanted to ask.","start":36.86,"end":39.68,"sentiment":"neutral","sentiment_score":0.016946911967049044},{"text":"Actually, there's a customer 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shortly. Welcome to Dick Adana. You're speaking with Amanda. How can I help you today? Oh, thank you. And yourself? How can I help? Yep. No. That's not something yeah. That's not some something separate that they would take out. Let me transfer you through to the sales team to confirm. I don't believe that's an extra option there. Just bear with me one moment. Good afternoon. Nimesh speaking. Hello? Nimesh? Good. Thank you. How are you going? So if if it arrives dead, then yes, in that sense. Like, if the if the if the laptop arrives not functioning, yes. Is that what you're asking? It depends which option you were chosen for shipping. Is it some is something already shipped or not here? Like, in terms of, like you can guess. You can use yeah. Like, if it's using a, like, road, generally, yes. So that you're you're doing a lot of damage. Yeah. Then, yes. The the if it comes if it arrives something wrong with it, like, damage, yes. Yeah. Yeah. Like, if it's going if are are you putting in something ordering now and you're just wanting freight? Is that what you're doing, or it's already gone? Yeah. Yeah. Yeah. So, basically, if it's going by air if you choose air freight, then it's Star Trek. If it's road, then it's either cope. Generally, it's cope. Yeah. Yeah. All of it has if it arrives damaged, doesn't matter which option. If it arrives damaged, then sorry. I missed that. Yeah. So, basically, it's it's a return. Basically, it comes back to us. We'll provide you with all the information to return it, and then we'll we'll supply a new one. Yeah. Yeah. Just air is just quicker. Like, air is twenty four to forty eight hours versus road which could which could take a week. Yes. Especially to Western Australia from Sydney. Yes. Yeah. You're welcome. Have a good day. 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someone from the hardware sales team will attend to you shortly. Welcome to Dick Adana. You're speaking with Amanda. How can I help you today? Oh, thank you.\n\nAnd yourself? How can I help? Yep. No. That's not something yeah.\n\nThat's not some something separate that they would take out. Let me transfer you through to the sales team to confirm. I don't believe that's an extra option there. Just bear with me one moment. Good afternoon.\n\nNimesh speaking. Hello? Nimesh? Good. Thank you.\n\nHow are you going? So if if it arrives dead, then yes, in that sense. Like, if the if the if the laptop arrives not functioning, yes. Is that what you're asking? It depends which option you were chosen for shipping.\n\nIs it some is something already shipped or not here? Like, in terms of, like you can guess. You can use yeah. Like, if it's using a, like, road, generally, yes. So that you're you're doing a lot of damage.\n\nYeah. Then, yes. The the if it comes if it arrives something wrong with it, like, damage, yes. Yeah. Yeah.\n\nLike, if it's going if are are you putting in something ordering now and you're just wanting freight? Is that what you're doing, or it's already gone? Yeah. Yeah. Yeah.\n\nSo, basically, if it's going by air if you choose air freight, then it's Star Trek. If it's road, then it's either cope. Generally, it's cope. Yeah. Yeah.\n\nAll of it has if it arrives damaged, doesn't matter which option. If it arrives damaged, then sorry. I missed that. Yeah. So, basically, it's it's a return.\n\nBasically, it comes back to us. We'll provide you with all the information to return it, and then we'll we'll supply a new one. Yeah. Yeah. Just air is just quicker.\n\nLike, air is twenty four to forty eight hours versus road which could which could take a week. Yes. Especially to Western Australia from Sydney. Yes. Yeah.\n\nYou're welcome. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"And someone from the hardware sales team will attend to you shortly.","start":0.39999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.06406787844995658},{"text":"Welcome to Dick Adana.","start":21.195,"end":22.235,"sentiment":"neutral","sentiment_score":0.18463659286499023},{"text":"You're speaking with Amanda.","start":22.235,"end":23.275002,"sentiment":"neutral","sentiment_score":0.15868977084755898},{"text":"How can I help you today?","start":23.275002,"end":24.575,"sentiment":"neutral","sentiment_score":0.2115736131866773},{"text":"Oh, thank you.","start":29.53,"end":30.09,"sentiment":"positive","sentiment_score":0.3705040117104848}],"sentiment":"neutral","sentiment_score":0.1559680589827998,"num_words":29,"start":0.39999998,"end":30.09},{"sentences":[{"text":"And yourself?","start":30.09,"end":30.83,"sentiment":"neutral","sentiment_score":0.187508687376976},{"text":"How can I help?","start":33.85,"end":34.83,"sentiment":"neutral","sentiment_score":0.046572125516831875},{"text":"Yep.","start":46.104996,"end":46.604996,"sentiment":"neutral","sentiment_score":-0.026026852428913116},{"text":"No.","start":54.280003,"end":54.780003,"sentiment":"neutral","sentiment_score":-0.1924634873867035},{"text":"That's not something yeah.","start":54.920002,"end":57.48,"sentiment":"neutral","sentiment_score":-0.21012058667838573}],"sentiment":"neutral","sentiment_score":-0.04147223414232334,"num_words":12,"start":30.09,"end":57.48},{"sentences":[{"text":"That's not some something separate that they would take out.","start":57.48,"end":60.38,"sentiment":"neutral","sentiment_score":-0.13623189479112624},{"text":"Let me transfer you through to the sales team to confirm.","start":61.16,"end":65.235,"sentiment":"neutral","sentiment_score":-0.04027051546356895},{"text":"I don't believe that's an extra option 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you.","start":152.885,"end":153.605,"sentiment":"neutral","sentiment_score":0.2532210946083069}],"sentiment":"neutral","sentiment_score":0.09922462475619145,"num_words":7,"start":136.73001,"end":153.605},{"sentences":[{"text":"How are you going?","start":153.605,"end":154.42499,"sentiment":"neutral","sentiment_score":0.16259460151195526},{"text":"So if if it arrives dead, then yes, in that sense.","start":179.14499,"end":185.64499,"sentiment":"neutral","sentiment_score":-0.146771294826811},{"text":"Like, if the if the if the laptop arrives not functioning, yes.","start":185.94499,"end":190.28499,"sentiment":"neutral","sentiment_score":-0.12647738431890806},{"text":"Is that what you're asking?","start":192.47,"end":193.61,"sentiment":"neutral","sentiment_score":-0.05679438933730126},{"text":"It depends which option you were chosen for 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that.","start":304.63,"end":305.53,"sentiment":"neutral","sentiment_score":-0.09071957568327586},{"text":"Yeah.","start":312.825,"end":313.145,"sentiment":"neutral","sentiment_score":0.001972811296582222},{"text":"So, basically, it's it's a return.","start":313.145,"end":315.085,"sentiment":"neutral","sentiment_score":0.011838979863872131}],"sentiment":"neutral","sentiment_score":-0.05576284379432244,"num_words":28,"start":292.315,"end":315.085},{"sentences":[{"text":"Basically, it comes back to us.","start":315.385,"end":316.505,"sentiment":"neutral","sentiment_score":0.025999424358208973},{"text":"We'll provide you with all the information to return it, and then we'll we'll supply a new 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to you shortly. Welcome to Dick Adana. You're speaking with Amanda. How can I help you today?\n\nChannel 0: Good afternoon, Amanda. This is with Techconsistent. How are you?\n\nChannel 1: Oh, thank you. And yourself?\n\nChannel 0: Doing very well. Amanda, can you please\n\nChannel 1: How can\n\nChannel 0: transfer\n\nChannel 1: I help?\n\nChannel 0: this call to the sales team? Or if you can help me out, I just wanted to ask. Actually, there's a customer who is after a Dynabook laptop. So he was\n\nChannel 1: Yep.\n\nChannel 0: asking, like, is there any insurance policy with the shipping? Like, if there's something happens\n\nChannel 1: No.\n\nChannel 0: to the product\n\nChannel 1: That's not something\n\nChannel 0: while shipping.\n\nChannel 1: yeah. That's\n\nChannel 0: Mhmm.\n\nChannel 1: not some something separate that they would take out. Let me transfer you through to the sales team to confirm. I don't believe that's an extra option there. Just bear with me one moment.\n\nChannel 0: Yep.\n\nChannel 1: Good afternoon. Nimesh speaking.\n\nChannel 0: David. Right?\n\nChannel 1: Hello?\n\nChannel 0: Hello? Sorry. You just broke up. Who's speaking?\n\nChannel 1: Nimesh?\n\nChannel 0: This is Razav with Techcom Systems. How are you?\n\nChannel 1: Good. Thank you. How are you going?\n\nChannel 0: That's great. Nimesh, actually, I had one query. Actually, we got one customer who is after Dynabook laptop. So he was asking, is there any insurance policy in shipping oil shipping? Like, if something happens to the product while shipping.\n\nSo is there any insurance policy?\n\nChannel 1: So if if it arrives dead, then yes,\n\nChannel 0: Sorry?\n\nChannel 1: in that sense. Like, if the if the if the laptop arrives not functioning, yes. Is that what you're asking?\n\nChannel 0: Yep. No. Actually, the thing is if something happens while shipping, like, if any damage or something to the product, so is there any insurance policy?\n\nChannel 1: It depends which option you were chosen for shipping.\n\nChannel 0: Okay. So what\n\nChannel 1: Is it some is something\n\nChannel 0: there are\n\nChannel 1: already\n\nChannel 0: two options.\n\nChannel 1: shipped\n\nChannel 0: Right?\n\nChannel 1: or not\n\nChannel 0: Freight\n\nChannel 1: here?\n\nChannel 0: and road. Right?\n\nChannel 1: Like, in terms of, like you can guess. You can use yeah. Like, if it's using a, like, road, generally, yes. So that\n\nChannel 0: Actually,\n\nChannel 1: you're you're doing a lot of damage.\n\nChannel 0: the product should need to be shipped to the Western Australia. 6014.\n\nChannel 1: Yeah. Then, yes. The the if it comes if it arrives something wrong with it, like, damage, yes.\n\nChannel 0: So there's a return policy. Right? Okay. Alright. And what company you ship with?\n\nIs it a starter?\n\nChannel 1: Yeah. Yeah. Like, if it's going if are are you putting in something ordering now and you're just wanting freight? Is that what you're doing, or it's already gone?\n\nChannel 0: No. Actually, I wanted to place order. The customer had few queries. Like,\n\nChannel 1: Yeah.\n\nChannel 0: if something happens to the product, they'll\n\nChannel 1: Yeah.\n\nChannel 0: sell a return policy. Mhmm.\n\nChannel 1: Yeah. So, basically, if it's going by air if you choose air freight, then it's Star Trek. If it's road, then it's either cope. Generally, it's cope.\n\nChannel 0: Okay. So if ordered by road, so there is a return policy. Right?\n\nChannel 1: Yeah. Yeah. All of it has if it arrives damaged, doesn't matter which option.\n\nChannel 0: Mhmm.\n\nChannel 1: If it arrives damaged, then\n\nChannel 0: So exchange offer, sir. There's no exchange offer. Right?\n\nChannel 1: sorry. I missed that.\n\nChannel 0: If the product arrives damaged, so there's an exchange option available. Right?\n\nChannel 1: Yeah. So, basically, it's it's a return. Basically, it comes back to us. We'll provide you with all the information to return it, and then we'll we'll supply a new one.\n\nChannel 0: Okay. Alright. Got you. No worries, man. That's what I wanted to ask.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. And I if if ordered by air, so there's also return policy. Right? If something happens while air\n\nChannel 1: Yeah. Just air is just quicker. Like, air is twenty four to forty eight hours versus road which\n\nChannel 0: mhmm.\n\nChannel 1: could which could take a week.\n\nChannel 0: Okay. By road, it can take a week.\n\nChannel 1: Yes. Especially to Western Australia from Sydney. Yes.\n\nChannel 0: And by air, it will take one to two days.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Alright. Got you. No worries. Thanks, miss.\n\nThanks for your assistance.\n\nChannel 1: You're welcome. Have a good day.\n\nChannel 0: Alright. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"And someone from the hardware sales team will attend to you shortly.","start":0.39999998,"end":4.34,"sentiment":"neutral","sentiment_score":0.06406787844995658},{"text":"Welcome to Dick Adana.","start":21.195,"end":22.235,"sentiment":"neutral","sentiment_score":0.18463659286499023},{"text":"You're speaking with Amanda.","start":22.235,"end":23.275002,"sentiment":"neutral","sentiment_score":0.15868977084755898},{"text":"How can I help you today?","start":23.275002,"end":24.575,"sentiment":"neutral","sentiment_score":0.2115736131866773}],"sentiment":"neutral","sentiment_score":0.13121391059114382,"channel":1,"num_words":26,"start":0.39999998,"end":24.575},{"sentences":[{"text":"Good afternoon, Amanda.","start":25.125,"end":26.164999,"sentiment":"neutral","sentiment_score":0.2600441128015518},{"text":"This is with Techconsistent.","start":26.164999,"end":27.544998,"sentiment":"neutral","sentiment_score":0.24114975705742836},{"text":"How are you?","start":27.925,"end":28.62,"sentiment":"neutral","sentiment_score":0.21822085976600647}],"sentiment":"neutral","sentiment_score":0.23993939459323882,"channel":0,"num_words":10,"start":25.125,"end":28.62},{"sentences":[{"text":"Oh, thank you.","start":29.53,"end":30.09,"sentiment":"positive","sentiment_score":0.3705040117104848},{"text":"And yourself?","start":30.09,"end":30.83,"sentiment":"neutral","sentiment_score":0.187508687376976}],"sentiment":"neutral","sentiment_score":0.2973058819770813,"channel":1,"num_words":5,"start":29.53,"end":30.83},{"sentences":[{"text":"Doing very well.","start":32.14,"end":33.100002,"sentiment":"positive","sentiment_score":0.4369271794954936},{"text":"Amanda, can you please","start":33.100002,"end":34.14,"sentiment":"neutral","sentiment_score":0.05347184278070927}],"sentiment":"neutral","sentiment_score":0.21780984422990254,"channel":0,"num_words":7,"start":32.14,"end":34.14},{"sentences":[{"text":"How can","start":33.85,"end":34.25,"sentiment":"neutral","sentiment_score":0.04368930868804455}],"sentiment":"neutral","sentiment_score":0.04368930868804455,"channel":1,"num_words":2,"start":33.85,"end":34.25},{"sentences":[{"text":"transfer","start":34.14,"end":34.54,"sentiment":"neutral","sentiment_score":0.054222725331783295}],"sentiment":"neutral","sentiment_score":0.054222725331783295,"channel":0,"num_words":1,"start":34.14,"end":34.54},{"sentences":[{"text":"I help?","start":34.25,"end":34.83,"sentiment":"neutral","sentiment_score":0.0494549423456192}],"sentiment":"neutral","sentiment_score":0.0494549423456192,"channel":1,"num_words":2,"start":34.25,"end":34.83},{"sentences":[{"text":"this call to the sales team?","start":34.54,"end":36.8,"sentiment":"neutral","sentiment_score":0.018611349475880463},{"text":"Or if you can help me out, I just wanted to ask.","start":36.86,"end":39.68,"sentiment":"neutral","sentiment_score":0.016946911967049044},{"text":"Actually, there's a customer who is after a Dynabook laptop.","start":40.14,"end":43.6,"sentiment":"neutral","sentiment_score":-0.014268185570836067},{"text":"So he was","start":45.215,"end":46.175,"sentiment":"neutral","sentiment_score":-0.014437062044938406}],"sentiment":"neutral","sentiment_score":0.0041625160844095295,"channel":0,"num_words":31,"start":34.54,"end":46.175},{"sentences":[{"text":"Yep.","start":46.104996,"end":46.604996,"sentiment":"neutral","sentiment_score":-0.026026852428913116}],"sentiment":"neutral","sentiment_score":-0.026026852428913116,"channel":1,"num_words":1,"start":46.104996,"end":46.604996},{"sentences":[{"text":"asking, like, is there any insurance policy with the 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something","start":54.920002,"end":55.800003,"sentiment":"neutral","sentiment_score":-0.2390816311041514}],"sentiment":"neutral","sentiment_score":-0.2390816311041514,"channel":1,"num_words":3,"start":54.920002,"end":55.800003},{"sentences":[{"text":"while 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days.","start":350.1,"end":354.855,"sentiment":"neutral","sentiment_score":0.05678050518035889}],"sentiment":"neutral","sentiment_score":0.05678050518035889,"channel":0,"num_words":10,"start":350.1,"end":354.855},{"sentences":[{"text":"Yeah.","start":355.48502,"end":355.98502,"sentiment":"neutral","sentiment_score":0.0721566304564476}],"sentiment":"neutral","sentiment_score":0.0721566304564476,"channel":1,"num_words":1,"start":355.48502,"end":355.98502},{"sentences":[{"text":"Okay.","start":356.855,"end":357.255,"sentiment":"neutral","sentiment_score":0.09793291985988616},{"text":"Alright.","start":357.255,"end":357.575,"sentiment":"neutral","sentiment_score":0.15763774514198303},{"text":"Got you.","start":357.575,"end":358.135,"sentiment":"neutral","sentiment_score":0.19914180040359497},{"text":"No worries.","start":358.135,"end":358.695,"sentiment":"neutral","sentiment_score":0.24246926605701447},{"text":"Thanks, miss.","start":358.695,"end":359.33502,"sentiment":"positive","sentiment_score":0.39161260426044464}],"sentiment":"neutral","sentiment_score":0.24025225080549717,"channel":0,"num_words":8,"start":356.855,"end":359.33502},{"sentences":[{"text":"Thanks for your assistance.","start":359.33502,"end":360.315,"sentiment":"positive","sentiment_score":0.5578974783420563}],"sentiment":"positive","sentiment_score":0.5578974783420563,"channel":0,"num_words":4,"start":359.33502,"end":360.315},{"sentences":[{"text":"You're welcome.","start":360.92294,"end":361.66293,"sentiment":"positive","sentiment_score":0.5362339019775391},{"text":"Have a good day.","start":362.04294,"end":362.94293,"sentiment":"positive","sentiment_score":0.5517863631248474}],"sentiment":"positive","sentiment_score":0.546602209409078,"channel":1,"num_words":6,"start":360.92294,"end":362.94293},{"sentences":[{"text":"Alright.","start":362.695,"end":363.195,"sentiment":"neutral","sentiment_score":0.20167329907417297},{"text":"Bye.","start":363.255,"end":363.755,"sentiment":"neutral","sentiment_score":0.18734025955200195}],"sentiment":"neutral","sentiment_score":0.19450677931308746,"channel":0,"num_words":2,"start":362.695,"end":363.755},{"sentences":[{"text":"Bye.","start":364.3629,"end":364.8629,"sentiment":"neutral","sentiment_score":-0.08255354315042496}],"sentiment":"neutral","sentiment_score":-0.08255354315042496,"channel":1,"num_words":1,"start":364.3629,"end":364.8629}]},"summary":{"result":"success","short":"The customer is calling Techconsistent to inquire about insurance policies for shipping any products that are damaged while being shipped. The representative transfers the call to the sales team and explains that there is a return policy for damaged products and that there is an exchange option available if they are shipped by air. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"How can I help you today? Good afternoon, Amanda.","start_word":20,"end_word":28,"intents":[{"intent":"Assist with order","confidence_score":0.000011953028}]},{"text":"The the if it comes if it arrives something wrong with it, like, damage, yes. So there's a return policy. Right? Okay.","start_word":357,"end_word":378,"intents":[{"intent":"Inquire about return policy","confidence_score":0.30387428}]},{"text":"Actually, I wanted to place order. The customer had few queries. Like, Yeah.","start_word":420,"end_word":432,"intents":[{"intent":"Place order","confidence_score":0.4805214}]},{"text":"So, basically, it's it's a return. Basically, it comes back to us. We'll provide you with all the information to return it, and then we'll we'll supply a new one. Okay.","start_word":532,"end_word":562,"intents":[{"intent":"Provide information","confidence_score":0.053794216}]}]},"sentiments":{"segments":[{"text":"And someone from the hardware sales team will attend to you shortly. Welcome to Dick Adana. You're speaking with Amanda. How can I help you today? Good afternoon, Amanda. This is with Techconsistent. How are you?","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.17360326647758484},{"text":"Oh, thank you.","start_word":36,"end_word":38,"sentiment":"positive","sentiment_score":0.35226792097091675},{"text":"And yourself?","start_word":39,"end_word":40,"sentiment":"neutral","sentiment_score":0.2037150263786316},{"text":"Doing very well.","start_word":41,"end_word":43,"sentiment":"positive","sentiment_score":0.4324221611022949},{"text":"Amanda, can you please How can transfer I help? this call to the sales team? Or if you can help me out, I just wanted to ask. Actually, there's a customer who is after a Dynabook laptop. So he was Yep. asking, like, is there any insurance policy with the shipping? Like, if there's something happens No. to the product That's not something while shipping. yeah. That's Mhmm. not some something separate that they would take out. Let me transfer you through to the sales team to confirm. I don't believe that's an extra option there. Just bear with me one moment. Yep. Good afternoon. Nimesh speaking. David. Right? Hello? Hello? Sorry. You just broke up. Who's speaking? Nimesh? This is Razav with Techcom Systems. How are you? Good. Thank you. How are you going?","start_word":44,"end_word":178,"sentiment":"neutral","sentiment_score":-0.042149242013692856},{"text":"That's great.","start_word":179,"end_word":180,"sentiment":"positive","sentiment_score":0.376267522573471},{"text":"Nimesh, actually, I had one query. Actually, we got one customer who is after Dynabook laptop. So he was asking, is there any insurance policy in shipping oil shipping? Like, if something happens to the product while shipping. So is there any insurance policy? So if if it arrives dead, then yes, Sorry? in that sense. Like, if the if the if the laptop arrives not functioning, yes. Is that what you're asking? Yep. No. Actually, the thing is if something happens while shipping, like, if any damage or something to the product, so is there any insurance policy? It depends which option you were chosen for shipping. Okay. So what Is it some is something there are already two options. shipped Right? or not Freight here? and road. Right? Like, in terms of, like you can guess. You can use yeah. Like, if it's using a, like, road, generally, yes. So that Actually, you're you're doing a lot of damage. the product should need to be shipped to the Western Australia. 6014. Yeah. Then, yes. The the if it comes if it arrives something wrong with it, like, damage, yes. So there's a return policy. Right? Okay. Alright. And what company you ship with? Is it a starter? Yeah. Yeah. Like, if it's going if are are you putting in something ordering now and you're just wanting freight? Is that what you're doing, or it's already gone? No. Actually, I wanted to place order. The customer had few queries. Like, Yeah. if something happens to the product, they'll Yeah. sell a return policy. Mhmm. Yeah. So, basically, if it's going by air if you choose air freight, then it's Star Trek. If it's road, then it's either cope. Generally, it's cope. Okay. So if ordered by road, so there is a return policy. Right? Yeah. Yeah. All of it has if it arrives damaged, doesn't matter which option. Mhmm. If it arrives damaged, then So exchange offer, sir. There's no exchange offer. Right? sorry. I missed that. If the product arrives damaged, so there's an exchange option available. Right? Yeah. So, basically, it's it's a return. Basically, it comes back to us. We'll provide you with all the information to return it, and then we'll we'll supply a new one. Okay. Alright. Got you. No worries, man. That's what I wanted to ask. Yeah. Alright. And I if if ordered by air, so there's also return policy. Right? If something happens while air Yeah. Just air is just quicker. Like, air is twenty four to forty eight hours versus road which mhmm. could which could take a week. Okay. By road, it can take a week. Yes. Especially to Western Australia from Sydney. Yes. And by air, it will take one to two days. Yeah. Okay. Alright. Got you. No worries.","start_word":181,"end_word":652,"sentiment":"neutral","sentiment_score":-0.03038509608585766},{"text":"Thanks, miss. Thanks for your assistance. You're welcome. Have a good day.","start_word":653,"end_word":664,"sentiment":"positive","sentiment_score":0.5272892117500305},{"text":"Alright. Bye. Bye.","start_word":665,"end_word":667,"sentiment":"neutral","sentiment_score":0.16380615532398224}],"average":{"sentiment":"neutral","sentiment_score":-0.0015584182646034516}}}}