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I'm still waiting to pull out your account. And your phone number, please? Thank you. How may I help you today? Oh, we appreciate your call today. Let me just go ahead and go over to your account. If I heard you right, I'm sorry. You caught up. You already moved out from this address, the 80 1 Koyang Street. Okay. Got it. Thank you. Just bear with me here. Thank you so much for patiently waiting on the line, miss Taffa. So as per review, I'm showing on here that your account is under twelve month contract, and it will be fulfilled on April 19. So, technically, if we will be canceling your service today as you requested, you're still within the contract and there will be a cancellation fee applied to your account. Or would you like to just finish the contract until the '19? In that way, it will shown the cancellation fee is $132.01 $3.02. Yes. $1.32. That is a included the GST 10% tax. Cheaper options is you just need to actually, canceling a service is you have to provide thirty days notice and then the cancellation fee. But on this one, we can consider this. You can just go ahead and just cover to pay the thirty days notice, which is one month, and then we will not charge you the cancellation. That way, we can just show with the you fulfill the contract. So here's the thing. I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone? Or you will just do it online? Okay. Sure. So I'll be sending you the bill. And then once we've received the payment, we can go ahead and proceed to cancel the service today as well. Right? Okay. Sure. Sure. After this call, I'll send you the invoice so you can process it quickly. In that way, we can sort this out before office close. Alright? Alright. Thank you. Have a good one. 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Good afternoon. Thank you so much for calling your Tel account. How may I help you today? Oh, sure.\n\nThank you. And your name, please? Mustafa Shraf. Okay. One moment.\n\nI'm still waiting to pull out your account. And your phone number, please? Thank you. How may I help you today? Oh, we appreciate your call today.\n\nLet me just go ahead and go over to your account. If I heard you right, I'm sorry. You caught up. You already moved out from this address, the 80 1 Koyang Street. Okay.\n\nGot it. Thank you. Just bear with me here. Thank you so much for patiently waiting on the line, miss Taffa. So as per review, I'm showing on here that your account is under twelve month contract, and it will be fulfilled on April 19.\n\nSo, technically, if we will be canceling your service today as you requested, you're still within the contract and there will be a cancellation fee applied to your account. Or would you like to just finish the contract until the '19? In that way, it will shown the cancellation fee is $132.01 $3.02. Yes. $1.32.\n\nThat is a included the GST 10% tax. Cheaper options is you just need to actually, canceling a service is you have to provide thirty days notice and then the cancellation fee. But on this one, we can consider this. You can just go ahead and just cover to pay the thirty days notice, which is one month, and then we will not charge you the cancellation. That way, we can just show with the you fulfill the contract.\n\nSo here's the thing. I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone? Or you will just do it online? Okay. Sure.\n\nSo I'll be sending you the bill. And then once we've received the payment, we can go ahead and proceed to cancel the service today as well. Right? Okay. Sure.\n\nSure. After this call, I'll send you the invoice so you can process it quickly. In that way, we can sort this out before office close. Alright? Alright.\n\nThank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2947842478752136},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.5193848311901093},{"text":"Thank you so much for calling your Tel account.","start":1.68,"end":3.9199998,"sentiment":"positive","sentiment_score":0.7085676325692071},{"text":"How may I help you today?","start":3.9199998,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5653049945831299},{"text":"Oh, sure.","start":8.639999,"end":9.36,"sentiment":"neutral","sentiment_score":0.08961759507656097}],"sentiment":"positive","sentiment_score":0.5640863880515099,"num_words":20,"start":0.56,"end":9.36},{"sentences":[{"text":"Thank you.","start":9.36,"end":10.099999,"sentiment":"neutral","sentiment_score":0.23721477389335632},{"text":"And your name, please?","start":18.455,"end":19.835,"sentiment":"neutral","sentiment_score":0.018300279043614864},{"text":"Mustafa 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19.","start":174.69,"end":187.935,"sentiment":"neutral","sentiment_score":0.15644533094018698}],"sentiment":"neutral","sentiment_score":0.23948417090707355,"num_words":45,"start":66.24,"end":187.935},{"sentences":[{"text":"So, technically, if we will be canceling your service today as you requested, you're still within the contract and there will be a cancellation fee applied to your account.","start":188.715,"end":201.535,"sentiment":"neutral","sentiment_score":-0.28406491686172525},{"text":"Or would you like to just finish the contract until the '19?","start":201.73001,"end":205.83,"sentiment":"neutral","sentiment_score":0.018619494202236336},{"text":"In that way, it will shown the cancellation fee is $132.01 $3.02.","start":205.97,"end":214.515,"sentiment":"neutral","sentiment_score":-0.012034457720195254},{"text":"Yes.","start":219.075,"end":219.475,"sentiment":"neutral","sentiment_score":0.05761487036943436},{"text":"$1.32.","start":219.475,"end":220.515,"sentiment":"neutral","sentiment_score":0.05302935838699341}],"sentiment":"neutral","sentiment_score":-0.14633123495362022,"num_words":55,"start":188.715,"end":220.515},{"sentences":[{"text":"That is a included the GST 10% tax.","start":220.515,"end":226.935,"sentiment":"neutral","sentiment_score":0.06765585020184517},{"text":"Cheaper options is you just need to actually, canceling a service is you have to provide thirty days notice and then the cancellation fee.","start":234.23999,"end":244.25499,"sentiment":"neutral","sentiment_score":-0.014509353010604778},{"text":"But on this one, we can consider this.","start":244.39499,"end":246.73499,"sentiment":"neutral","sentiment_score":0.1276964070275426},{"text":"You can just go ahead and just cover to pay the thirty days notice, which is one month, and then we will not charge you the cancellation.","start":246.875,"end":255.31001,"sentiment":"neutral","sentiment_score":0.1316266302709226},{"text":"That way, we can just show with the you fulfill the contract.","start":256.49002,"end":260.83002,"sentiment":"neutral","sentiment_score":0.2622932841380437}],"sentiment":"neutral","sentiment_score":0.10020293686774713,"num_words":79,"start":220.515,"end":260.83002},{"sentences":[{"text":"So here's the thing.","start":261.37,"end":262.83002,"sentiment":"neutral","sentiment_score":0.1708635315299034},{"text":"I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone?","start":263.13,"end":274.60498,"sentiment":"neutral","sentiment_score":0.09376609418541193},{"text":"Or you will just do it 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Can I give you my account number? 757. What's the fire? Sure. Sure. (540) 505-8149. I'm just calling to let you know I've moved out of the premises. I'd like to cancel the Internet. Yes. Yes. Okay. But How much is the cancellation fee? What's cheaper? What's the cheaper options? Okay. Why do I have No. I do it online. Send me, Bill. Yes. Thank 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Can I give you my account number? 757. What's the fire? Sure.\n\nSure. (540) 505-8149. I'm just calling to let you know I've moved out of the premises. I'd like to cancel the Internet. Yes.\n\nYes. Okay. But How much is the cancellation fee? What's cheaper? What's the cheaper options?\n\nOkay. Why do I have No. I do it online. Send me, Bill. Yes.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07417504489421844},{"text":"Can I give you my account number?","start":6.3999996,"end":8.1,"sentiment":"neutral","sentiment_score":0.04569968128842967},{"text":"757.","start":10.8,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.038002800196409225},{"text":"What's the fire?","start":20.365,"end":21.165,"sentiment":"neutral","sentiment_score":-0.06923878068725269},{"text":"Sure.","start":21.165,"end":21.665,"sentiment":"neutral","sentiment_score":0.002109549008309841}],"sentiment":"neutral","sentiment_score":0.017420678542783626,"num_words":13,"start":6.0,"end":21.665},{"sentences":[{"text":"Sure.","start":34.22,"end":34.72,"sentiment":"neutral","sentiment_score":-0.0030298447236418724},{"text":"(540) 505-8149.","start":40.405,"end":43.145,"sentiment":"neutral","sentiment_score":0.010150423273444176},{"text":"I'm just calling to let you know I've moved out of the premises.","start":46.085,"end":48.805,"sentiment":"neutral","sentiment_score":-0.2925362827686163},{"text":"I'd like to cancel the Internet.","start":48.805,"end":50.344997,"sentiment":"negative","sentiment_score":-0.47780441244443256},{"text":"Yes.","start":64.26,"end":64.76,"sentiment":"neutral","sentiment_score":-0.017925482243299484}],"sentiment":"neutral","sentiment_score":-0.29001967961211567,"num_words":23,"start":34.22,"end":64.76},{"sentences":[{"text":"Yes.","start":66.02,"end":66.52,"sentiment":"neutral","sentiment_score":0.06844253838062286},{"text":"Okay.","start":188.955,"end":189.355,"sentiment":"neutral","sentiment_score":-0.026432976126670837},{"text":"But How much is the cancellation fee?","start":189.355,"end":208.435,"sentiment":"neutral","sentiment_score":-0.034886409528553486},{"text":"What's cheaper?","start":216.175,"end":216.995,"sentiment":"neutral","sentiment_score":0.011885749874636531},{"text":"What's the cheaper options?","start":229.37001,"end":232.67,"sentiment":"neutral","sentiment_score":0.0342636639252305}],"sentiment":"neutral","sentiment_score":-0.00275794326638182,"num_words":15,"start":66.02,"end":232.67},{"sentences":[{"text":"Okay.","start":257.04,"end":257.54,"sentiment":"neutral","sentiment_score":0.2238282859325409},{"text":"Why do I have No.","start":276.55,"end":278.71,"sentiment":"neutral","sentiment_score":-0.04302721284329891},{"text":"I do it online.","start":278.71,"end":279.51,"sentiment":"neutral","sentiment_score":-0.06319506745785475},{"text":"Send me, Bill.","start":279.51,"end":280.41,"sentiment":"neutral","sentiment_score":-0.01166729691127936},{"text":"Yes.","start":292.435,"end":292.935,"sentiment":"neutral","sentiment_score":0.1401410549879074}],"sentiment":"neutral","sentiment_score":-0.00992492027580738,"num_words":14,"start":257.04,"end":292.935},{"sentences":[{"text":"Thank you.","start":305.24893,"end":305.98895,"sentiment":"positive","sentiment_score":0.5677226185798645}],"sentiment":"positive","sentiment_score":0.5677226185798645,"num_words":2,"start":305.24893,"end":305.98895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Hello? Can I give you my account number?\n\nChannel 0: Oh, sure. Thank you.\n\nChannel 1: 757.\n\nChannel 0: And your name, please?\n\nChannel 1: What's the fire? Sure.\n\nChannel 0: Mustafa Shraf. Okay. One moment. I'm still waiting\n\nChannel 1: Sure.\n\nChannel 0: to pull out your account. And your phone number, please?\n\nChannel 1: (540) 505-8149.\n\nChannel 0: Thank you. How may I help you today?\n\nChannel 1: I'm just calling to let you know I've moved out of the premises. I'd like to cancel the Internet.\n\nChannel 0: Oh, we appreciate your call today. Let me just go ahead and go over to your account. If I heard you right, I'm sorry. You caught up. You already moved out from this address, the 80\n\nChannel 1: Yes.\n\nChannel 0: 1 Koyang Street. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Got it. Thank you. Just bear with me here. Thank you so much for patiently waiting on the line, miss Taffa. So as per review, I'm showing on here that your account is under twelve month contract, and it will be fulfilled on April 19.\n\nSo,\n\nChannel 1: Okay.\n\nChannel 0: technically,\n\nChannel 1: But\n\nChannel 0: if we will be canceling your service today as you requested, you're still within the contract and there will be a cancellation fee applied to your account. Or would you like to just finish the contract until the '19? In that way,\n\nChannel 1: How much\n\nChannel 0: it\n\nChannel 1: is the\n\nChannel 0: will\n\nChannel 1: cancellation\n\nChannel 0: shown\n\nChannel 1: fee?\n\nChannel 0: the cancellation fee is $132.01 $3.02.\n\nChannel 1: What's cheaper?\n\nChannel 0: Yes. $1.32. That is a included the GST 10% tax.\n\nChannel 1: What's the cheaper options?\n\nChannel 0: Cheaper options is you just need to actually, canceling a service is you have to provide thirty days notice and then the cancellation fee. But on this one, we can consider this. You can just go ahead and just cover to pay the thirty days notice, which is one month, and then we will not charge you the cancellation. That way, we\n\nChannel 1: Okay.\n\nChannel 0: can just show with the you fulfill the contract. So here's the thing. I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone? Or you\n\nChannel 1: Why\n\nChannel 0: will just\n\nChannel 1: do I\n\nChannel 0: do it\n\nChannel 1: have\n\nChannel 0: online?\n\nChannel 1: No. I do it online. Send me, Bill.\n\nChannel 0: Okay. Sure. So I'll be sending you the bill. And then once we've received the payment, we can go ahead and proceed to cancel the service today as well. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Sure. Sure. After this call, I'll send you the invoice so you can process it quickly. In that way, we can sort this out before office close.\n\nAlright?\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Thank you. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.2947842478752136},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.5193848311901093},{"text":"Thank you so much for calling your Tel account.","start":1.68,"end":3.9199998,"sentiment":"positive","sentiment_score":0.7085676325692071},{"text":"How may I help you today?","start":3.9199998,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5653049945831299}],"sentiment":"positive","sentiment_score":0.6168051428265042,"channel":0,"num_words":18,"start":0.56,"end":5.2999997},{"sentences":[{"text":"Hello?","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07417504489421844},{"text":"Can I give you my account 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The agent informs the customer that they will need to cancel within the twelve month contract and offers options for cheaper cancellation fees. The agent processes the cancellation and sends an invoice for the customer to process online."},"intents":{"segments":[{"text":"I'm just calling to let you know I've moved out of the premises. I'd like to cancel the Internet.","start_word":68,"end_word":86,"intents":[{"intent":"Cancel internet service","confidence_score":0.69415945}]},{"text":"I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone?","start_word":327,"end_word":350,"intents":[{"intent":"Process cancellation","confidence_score":0.5272819},{"intent":"Process cancellation","confidence_score":0.17036858}]},{"text":"Send me, Bill. Okay. Sure. So I'll be sending you the bill. And then once we've received the payment, we can go ahead and proceed to cancel the service today as well. Right? Yes. Okay.","start_word":367,"end_word":401,"intents":[{"intent":"Send bill","confidence_score":0.6300282}]},{"text":"After this call, I'll send you the invoice so you can process it quickly. In that way, we can sort this out before office close. Alright? Thank you.","start_word":404,"end_word":431,"intents":[{"intent":"Send invoice","confidence_score":0.022141073},{"intent":"Sort out","confidence_score":0.19311962}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2947842478752136},{"text":"Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.6258150935173035},{"text":"Hello? Can I give you my account number? Oh, sure. Thank you. 757. And your name, please? What's the fire? Sure. Mustafa Shraf. Okay. One moment. I'm still waiting Sure. to pull out your account. And your phone number, please? (540) 505-8149. Thank you. How may I help you today? I'm just calling to let you know I've moved out of the premises.","start_word":18,"end_word":80,"sentiment":"neutral","sentiment_score":-0.011688345111906528},{"text":"I'd like to cancel the Internet.","start_word":81,"end_word":86,"sentiment":"negative","sentiment_score":-0.46414873003959656},{"text":"Oh, we appreciate your call today. Let me just go ahead and go over to your account. If I heard you right, I'm sorry. You caught up. You already moved out from this address, the 80 Yes. 1 Koyang Street. Okay. Yes. Got it.","start_word":87,"end_word":130,"sentiment":"neutral","sentiment_score":-0.03431238979101181},{"text":"Thank you.","start_word":131,"end_word":132,"sentiment":"positive","sentiment_score":0.3513852059841156},{"text":"Just bear with me here.","start_word":133,"end_word":137,"sentiment":"neutral","sentiment_score":0.1902800053358078},{"text":"Thank you so much for patiently waiting on the line, miss Taffa.","start_word":138,"end_word":149,"sentiment":"positive","sentiment_score":0.41922104358673096},{"text":"So as per review, I'm showing on here that your account is under twelve month contract, and it will be fulfilled on April 19. So, technically, Okay. But if we will be canceling your service today as you requested, you're still within the contract and there will be a cancellation fee applied to your account. Or would you like to just finish the contract until the '19? In that way, How much it is the will cancellation shown fee? the cancellation fee is $132.01 $3.02. What's cheaper? Yes. $1.32. That is a included the GST 10% tax. What's the cheaper options? Cheaper options is you just need to actually, canceling a service is you have to provide thirty days notice and then the cancellation fee. But on this one, we can consider this. You can just go ahead and just cover to pay the thirty days notice, which is one month, and then we will not charge you the cancellation. That way, we Okay. can just show with the you fulfill the contract. So here's the thing. I'll be would you like me to process your thirty days notice, $109 today so we can proceed with the cancellation over the phone? Or you Why will just do I do it have online? No. I do it online. Send me, Bill. Okay. Sure. So I'll be sending you the bill. And then once we've received the payment, we can go ahead and proceed to cancel the service today as well. Right? Yes. Okay. Sure. Sure.","start_word":150,"end_word":403,"sentiment":"neutral","sentiment_score":0.0387239301298547},{"text":"After this call, I'll send you the invoice so you can process it quickly.","start_word":404,"end_word":417,"sentiment":"positive","sentiment_score":0.3337245583534241},{"text":"In that way, we can sort this out before office close. Alright?","start_word":418,"end_word":429,"sentiment":"neutral","sentiment_score":0.2859784960746765},{"text":"Thank you.","start_word":430,"end_word":431,"sentiment":"positive","sentiment_score":0.5520148277282715},{"text":"Alright.","start_word":432,"end_word":432,"sentiment":"neutral","sentiment_score":0.25000429153442383},{"text":"Thank you. Have a good one. Bye bye.","start_word":433,"end_word":440,"sentiment":"positive","sentiment_score":0.6492133140563965}],"average":{"sentiment":"neutral","sentiment_score":0.08293634043274933}}}}