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This is Kim from your transfer. I've got James McGettigan on the line. He's from ACD Engineering Electrical. He's chasing down a replacement auto door mechanism, the Gianni AD 500. Can I pop him through? Thank you. Hi. It's James here. How are you? Look, mate, I'm I'm just chasing a a frost availability for an order door opener that you guys have. Mate, it's a... It's an AD500GEM. Yep. Sorry? No. No. I've seen that I've seen that you guys are are sales reps for for a brand, Gyani, g I a n n I, And and this is the same brand. That's all? Yes. Correct. Okay. Do you do you have a price at all by any chance? No. I've just seen that you're for distributors for the brand, and I thought you may you may stock this thing as dead men. That's all. No worries. All good. Thanks for all of your help. Appreciate it. Alright. 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This is Kim from your transfer. I've got James McGettigan on the line. He's from ACD Engineering Electrical. He's chasing down a replacement auto door mechanism, the Gianni AD 500.\n\nCan I pop him through?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Thank you.\n\nChannel 0: Hello.\n\nChannel 1: Hi. It's James here. How are you?\n\nChannel 0: Hi, Tim. I'm good. This is Ross with tech. How can I help you, mate?\n\nChannel 1: Look, mate, I'm I'm just chasing a a frost availability for an order door opener that you guys have.\n\nChannel 0: What's the SKU?\n\nChannel 1: Mate, it's a... It's an AD500GEM.\n\nChannel 0: A B 500.\n\nChannel 1: Yep.\n\nChannel 0: Are you on\n\nChannel 1: Sorry?\n\nChannel 0: a website right now? Are you on a website right now?\n\nChannel 1: No. No.\n\nChannel 0: K. Give me\n\nChannel 1: I've\n\nChannel 0: a\n\nChannel 1: seen\n\nChannel 0: sec.\n\nChannel 1: that I've seen that you guys are are sales reps for for a brand, Gyani, g I a n n I, And and this is the same brand. That's all?\n\nChannel 0: G I a n n I. Right?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. We do have this branch. I'm looking for your s q a d 500, which we currently don't have it in stock. I need to check it with the vendor. What's the ATM?\n\nChannel 1: Okay. Do you do you have a price at all by any chance?\n\nChannel 0: Nope. Don't have it. Did you find the product on our website?\n\nChannel 1: No. I've just seen that you're for distributors for the brand, and I thought you may you may\n\nChannel 0: Yeah.\n\nChannel 1: stock this thing as dead men. That's all.\n\nChannel 0: Mhmm. No. We do have... We are partnered with Canny, but we don't have that particular product right\n\nChannel 1: No worries. All good. Thanks for all of your help. Appreciate it.\n\nChannel 0: now. No worries, James. No worries. Do\n\nChannel 1: Alright.\n\nChannel 0: contact\n\nChannel 1: Bye.\n\nChannel 0: if you need anything else. 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all.","start":171.95,"end":172.69,"sentiment":"neutral","sentiment_score":-0.18382099270820618}],"sentiment":"neutral","sentiment_score":-0.26701795123517513,"channel":1,"num_words":8,"start":169.79,"end":172.69},{"sentences":[{"text":"Mhmm.","start":173.81,"end":174.13,"sentiment":"neutral","sentiment_score":-0.03910334035754204},{"text":"No.","start":174.13,"end":174.63,"sentiment":"neutral","sentiment_score":-0.06711995601654053},{"text":"We do have...","start":174.77,"end":175.83,"sentiment":"neutral","sentiment_score":-0.044009936352570854},{"text":"We are partnered with Canny, but we don't have that particular product right","start":175.89,"end":180.985,"sentiment":"neutral","sentiment_score":-0.05495159098735222}],"sentiment":"neutral","sentiment_score":-0.052923543792631894,"channel":0,"num_words":18,"start":173.81,"end":180.985},{"sentences":[{"text":"No worries.","start":182.215,"end":183.03499,"sentiment":"neutral","sentiment_score":0.07306164130568504},{"text":"All good.","start":183.09499,"end":183.415,"sentiment":"neutral","sentiment_score":0.3047761917114258},{"text":"Thanks for all of your help.","start":183.415,"end":184.375,"sentiment":"positive","sentiment_score":0.5923207104206085},{"text":"Appreciate it.","start":184.375,"end":185.275,"sentiment":"positive","sentiment_score":0.511218786239624}],"sentiment":"positive","sentiment_score":0.44433645841976005,"channel":1,"num_words":12,"start":182.215,"end":185.275},{"sentences":[{"text":"now.","start":185.44499,"end":185.765,"sentiment":"neutral","sentiment_score":0.19748154282569885},{"text":"No worries, James.","start":185.765,"end":186.805,"sentiment":"neutral","sentiment_score":0.11027255654335022},{"text":"No worries.","start":186.805,"end":187.545,"sentiment":"neutral","sentiment_score":0.11282070726156235},{"text":"Do","start":187.605,"end":187.765,"sentiment":"neutral","sentiment_score":0.1213189959526062}],"sentiment":"neutral","sentiment_score":0.1250370889902115,"channel":0,"num_words":7,"start":185.44499,"end":187.765},{"sentences":[{"text":"Alright.","start":187.655,"end":188.135,"sentiment":"neutral","sentiment_score":0.12310179322957993}],"sentiment":"neutral","sentiment_score":0.12310179322957993,"channel":1,"num_words":1,"start":187.655,"end":188.135},{"sentences":[{"text":"contact","start":187.765,"end":188.245,"sentiment":"neutral","sentiment_score":0.114934504032135}],"sentiment":"neutral","sentiment_score":0.114934504032135,"channel":0,"num_words":1,"start":187.765,"end":188.245},{"sentences":[{"text":"Bye.","start":188.135,"end":188.635,"sentiment":"neutral","sentiment_score":0.12729772925376892}],"sentiment":"neutral","sentiment_score":0.12729772925376892,"channel":1,"num_words":1,"start":188.135,"end":188.635},{"sentences":[{"text":"if you need anything else.","start":188.245,"end":189.44499,"sentiment":"neutral","sentiment_score":0.1240405410528183},{"text":"No worries.","start":189.44499,"end":190.025,"sentiment":"neutral","sentiment_score":0.0991826131939888}],"sentiment":"neutral","sentiment_score":0.11693827595029559,"channel":0,"num_words":7,"start":188.245,"end":190.025}]},"summary":{"result":"success","short":"Kim from the transfer transfers James Mc Chiptigan from ACD Engineering Electrical is on the line and is looking for a replacement door mechanism for an AD500GEM. Kim asks for the SKU and tries to find the product on their website but cannot find it. She suggests they partner with Canny and provides the price. The call ends with Kim thanking James and saying they will contact him if he needs anything else."},"intents":{"segments":[{"text":"We do have this branch. I'm looking for your s q a d 500, which we currently don't have it in stock. I need to check it with the vendor.","start_word":160,"end_word":189,"intents":[{"intent":"Check availability","confidence_score":0.5520478}]},{"text":"Do you do you have a price at all by any chance? Nope.","start_word":194,"end_word":206,"intents":[{"intent":"Check price","confidence_score":0.4482971}]},{"text":"No worries, James. No worries. Do Alright. contact Bye. if you need anything else. No worries.","start_word":276,"end_word":291,"intents":[{"intent":"Contact","confidence_score":0.07298602}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Kim from your transfer. I've got James McGettigan on the line. He's from ACD Engineering Electrical. He's chasing down a replacement auto door mechanism, the Gianni AD 500. Can I pop him through? Yeah. Sure.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.05147632211446762},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.34733062982559204},{"text":"Hello. Hi. It's James here. How are you? Hi, Tim.","start_word":41,"end_word":50,"sentiment":"neutral","sentiment_score":0.17784567177295685},{"text":"I'm good.","start_word":51,"end_word":52,"sentiment":"positive","sentiment_score":0.3641019463539123},{"text":"This is Ross with tech. How can I help you, mate? Look, mate, I'm I'm just chasing a a frost availability for an order door opener that you guys have. What's the SKU? Mate, it's a... It's an AD500GEM. A B 500. Yep. Are you on Sorry? a website right now? Are you on a website right now? No. No. K. Give me I've a seen sec. that I've seen that you guys are are sales reps for for a brand, Gyani, g I a n n I, And and this is the same brand. That's all? G I a n n I. Right? Yes. Correct. Okay. We do have this branch. I'm looking for your s q a d 500, which we currently don't have it in stock. I need to check it with the vendor. What's the ATM? Okay. Do you do you have a price at all by any chance? Nope. Don't have it. Did you find the product on our website? No. I've just seen that you're for distributors for the brand, and I thought you may you may Yeah. stock this thing as dead men. That's all. Mhmm. No. We do have... We are partnered with Canny, but we don't have that particular product right No worries. All good.","start_word":53,"end_word":266,"sentiment":"neutral","sentiment_score":-0.023174509406089783},{"text":"Thanks for all of your help. Appreciate it.","start_word":267,"end_word":274,"sentiment":"positive","sentiment_score":0.56228107213974},{"text":"now. No worries, James. No worries. Do Alright. contact Bye. if you need anything else. No worries.","start_word":275,"end_word":291,"sentiment":"neutral","sentiment_score":0.12444540858268738}],"average":{"sentiment":"neutral","sentiment_score":0.025581012883736935}}}}