{"metadata":{"transaction_key":"deprecated","request_id":"019f7357-e0b3-7742-8c79-bf535f7154fc","sha256":"532993b7dc1c8a7be37810fd62ca7907f731f9e3f748a9f49e26d7b6545ea27b","created":"2026-07-18T03:49:28.634Z","duration":566.2799,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":287,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":335,"output_tokens":335},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":335,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hello? Hello? Yeah. Hi. Look. I'm sorry. I got you on hold because we've just been calling a really busy time. What seems to be the problem? Yeah. I'm just I'm just waiting for Super Networks. I'll just be really busy. I will call you back shortly. Not to worry. It's it's almost done. Oh, no. No. It'll be it'll it'll be ready today. I'll try to get it really earlier on, but there was a problem with the portal. So that's all been fixed. So we're gonna put that through now. Yeah. Yeah. Yep. Oh, well, if you want if you no. If you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off. Up to you. Alright. No problem. Thank you. Okay. Bye. Bye.","confidence":0.9946289,"words":[{"word":"hello","start":501.41498,"end":501.91498,"confidence":0.9797363,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.004086432978510857},{"word":"hello","start":503.495,"end":503.995,"confidence":0.9597168,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.003850001376122236},{"word":"hello","start":505.735,"end":506.235,"confidence":0.9875488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.002965204417705536},{"word":"yeah","start":513.42,"end":513.66003,"confidence":0.9904785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0024644089862704277},{"word":"hi","start":513.66003,"end":513.9,"confidence":0.986084,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.00483961496502161},{"word":"look","start":513.9,"end":514.14,"confidence":0.86621094,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.03522545099258423},{"word":"i'm","start":514.14,"end":514.22003,"confidence":0.7807617,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13197705149650574},{"word":"sorry","start":514.22003,"end":514.38,"confidence":0.93896484,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.20606651902198792},{"word":"i","start":514.38,"end":514.54004,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2691086530685425},{"word":"got","start":514.54004,"end":514.7,"confidence":0.39916992,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2667469382286072},{"word":"you","start":514.7,"end":514.86,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2807575762271881},{"word":"on","start":514.86,"end":514.94,"confidence":0.98828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2949505150318146},{"word":"hold","start":514.94,"end":515.18,"confidence":0.9941406,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.32109469175338745},{"word":"because","start":515.18,"end":515.34,"confidence":0.8852539,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.29468342661857605},{"word":"we've","start":515.34,"end":515.5,"confidence":0.5209961,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.2756288945674896},{"word":"just","start":515.5,"end":515.98004,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.25347262620925903},{"word":"been","start":515.98004,"end":516.06,"confidence":0.78759766,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.28059667348861694},{"word":"calling","start":516.06,"end":516.38,"confidence":0.90478516,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.2679940164089203},{"word":"a","start":516.38,"end":516.54004,"confidence":0.5078125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3036292791366577},{"word":"really","start":516.54004,"end":516.78,"confidence":0.9941406,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.32815688848495483},{"word":"busy","start":516.78,"end":517.02,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.3416062593460083},{"word":"time","start":517.02,"end":517.42,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.2844921946525574},{"word":"what","start":517.42,"end":517.58,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.2744666635990143},{"word":"seems","start":517.58,"end":517.82,"confidence":0.9980469,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.28018635511398315},{"word":"to","start":517.82,"end":517.98004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30983904004096985},{"word":"be","start":517.98004,"end":518.14,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3011341989040375},{"word":"the","start":518.14,"end":518.22003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2996256649494171},{"word":"problem","start":518.22003,"end":518.72003,"confidence":1.0,"punctuated_word":"problem?","sentiment":"neutral","sentiment_score":-0.26197096705436707},{"word":"yeah","start":523.125,"end":523.365,"confidence":0.77197266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.033817753195762634},{"word":"i'm","start":523.365,"end":523.60504,"confidence":0.9838867,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04859481379389763},{"word":"just","start":523.60504,"end":523.84503,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0375840961933136},{"word":"i'm","start":523.84503,"end":524.245,"confidence":0.8857422,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05180564150214195},{"word":"just","start":524.245,"end":524.405,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04429314285516739},{"word":"waiting","start":524.405,"end":524.645,"confidence":0.99902344,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.02902635559439659},{"word":"for","start":524.645,"end":524.885,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.046962983906269073},{"word":"super","start":524.885,"end":525.125,"confidence":0.67529297,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.009741898626089096},{"word":"networks","start":525.125,"end":525.625,"confidence":0.9104004,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":-0.03722281754016876},{"word":"i'll","start":526.16504,"end":526.325,"confidence":0.81152344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.14678864181041718},{"word":"just","start":526.325,"end":526.565,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11691869795322418},{"word":"be","start":526.565,"end":526.72504,"confidence":0.98535156,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16992028057575226},{"word":"really","start":526.72504,"end":526.885,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.1832888424396515},{"word":"busy","start":526.885,"end":527.125,"confidence":1.0,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.1499369740486145},{"word":"i","start":527.125,"end":527.28503,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03724503889679909},{"word":"will","start":527.28503,"end":527.445,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03268444165587425},{"word":"call","start":527.445,"end":527.60504,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.006836637854576111},{"word":"you","start":527.60504,"end":527.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02737480029463768},{"word":"back","start":527.765,"end":527.92505,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.001050945371389389},{"word":"shortly","start":527.92505,"end":528.245,"confidence":0.94384766,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.021649902686476707},{"word":"not","start":528.245,"end":528.48505,"confidence":0.99609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.056803785264492035},{"word":"to","start":528.48505,"end":528.565,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009378671646118164},{"word":"worry","start":528.565,"end":529.065,"confidence":1.0,"punctuated_word":"worry.","sentiment":"neutral","sentiment_score":0.05451730638742447},{"word":"it's","start":529.525,"end":529.92505,"confidence":0.9946289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04217388480901718},{"word":"it's","start":529.92505,"end":530.325,"confidence":0.74609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.024579759687185287},{"word":"almost","start":530.325,"end":530.72504,"confidence":0.99902344,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":0.035791050642728806},{"word":"done","start":530.72504,"end":531.22504,"confidence":0.99902344,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.017300261184573174},{"word":"oh","start":537.9,"end":537.98004,"confidence":0.71777344,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07411535084247589},{"word":"no","start":537.98004,"end":538.14,"confidence":0.99560547,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.10607506334781648},{"word":"no","start":538.14,"end":538.22003,"confidence":0.9658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12212418764829636},{"word":"it'll","start":538.22003,"end":538.46,"confidence":0.97558594,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.1010262370109558},{"word":"be","start":538.46,"end":538.62,"confidence":0.99121094,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08176493644714355},{"word":"it'll","start":538.62,"end":538.94,"confidence":0.8679199,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.08668102324008942},{"word":"it'll","start":538.94,"end":539.26,"confidence":0.8039551,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.06523223966360092},{"word":"be","start":539.26,"end":539.34,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06912403553724289},{"word":"ready","start":539.34,"end":539.66003,"confidence":0.9970703,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":-0.05499311164021492},{"word":"today","start":539.66003,"end":540.06,"confidence":0.9013672,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.08798135817050934},{"word":"i'll","start":540.06,"end":540.38,"confidence":0.7636719,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07395128905773163},{"word":"try","start":540.38,"end":540.54004,"confidence":0.9970703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0966414362192154},{"word":"to","start":540.54004,"end":540.62,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09825284779071808},{"word":"get","start":540.62,"end":540.86005,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.10066400468349455},{"word":"it","start":540.86005,"end":540.94,"confidence":0.9667969,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06263475120067596},{"word":"really","start":540.94,"end":541.18,"confidence":0.9790039,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.0986773818731308},{"word":"earlier","start":541.18,"end":541.5,"confidence":0.7866211,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.08736155927181244},{"word":"on","start":541.5,"end":541.66003,"confidence":0.97387695,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.10084551572799684},{"word":"but","start":541.66003,"end":541.9,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1307287961244583},{"word":"there","start":541.9,"end":542.06,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2948899567127228},{"word":"was","start":542.06,"end":542.22003,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.3289510905742645},{"word":"a","start":542.22003,"end":542.30005,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32659804821014404},{"word":"problem","start":542.30005,"end":542.62,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.2883237600326538},{"word":"with","start":542.62,"end":543.12,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.45858871936798096},{"word":"the","start":543.5,"end":543.66003,"confidence":0.95166016,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.446875661611557},{"word":"portal","start":543.66003,"end":544.14,"confidence":0.67456055,"punctuated_word":"portal.","sentiment":"negative","sentiment_score":-0.39527255296707153},{"word":"so","start":544.14,"end":544.30005,"confidence":0.5517578,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.25841763615608215},{"word":"that's","start":544.30005,"end":544.46,"confidence":0.99658203,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2563512623310089},{"word":"all","start":544.46,"end":544.62,"confidence":0.9667969,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2565707564353943},{"word":"been","start":544.62,"end":544.86005,"confidence":0.5522461,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.23255249857902527},{"word":"fixed","start":544.86005,"end":545.10004,"confidence":0.7597656,"punctuated_word":"fixed.","sentiment":"neutral","sentiment_score":-0.21585747599601743},{"word":"so","start":545.10004,"end":545.26,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09814506024122238},{"word":"we're","start":545.26,"end":545.42004,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1082066148519516},{"word":"gonna","start":545.42004,"end":545.74,"confidence":0.9819336,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10938213765621184},{"word":"put","start":545.74,"end":545.9,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.13753338158130646},{"word":"that","start":545.9,"end":546.06,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16374358534812927},{"word":"through","start":546.06,"end":546.30005,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.11910027265548706},{"word":"now","start":546.30005,"end":546.80005,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.11247240751981737},{"word":"yeah","start":551.845,"end":552.08496,"confidence":0.97314453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012533959932625294},{"word":"yeah","start":552.08496,"end":552.40497,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024665560573339462},{"word":"yep","start":552.40497,"end":552.90497,"confidence":0.8815918,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.027358753606677055},{"word":"oh","start":555.365,"end":555.52496,"confidence":0.8623047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04850286990404129},{"word":"well","start":555.52496,"end":555.76495,"confidence":0.98291016,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.04235180467367172},{"word":"if","start":555.76495,"end":555.845,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.054016098380088806},{"word":"you","start":555.845,"end":556.005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05317099764943123},{"word":"want","start":556.005,"end":556.245,"confidence":0.5493164,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.030046477913856503},{"word":"if","start":556.485,"end":556.725,"confidence":0.81152344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07867328077554703},{"word":"you","start":556.725,"end":556.805,"confidence":0.8305664,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10581756383180618},{"word":"no","start":557.045,"end":557.20496,"confidence":0.725708,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09432990103960036},{"word":"if","start":557.20496,"end":557.285,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.06860090792179108},{"word":"you","start":557.285,"end":557.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06013955548405647},{"word":"wanna","start":557.445,"end":557.76495,"confidence":0.9921875,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.03579790145158768},{"word":"go","start":557.76495,"end":557.925,"confidence":0.9921875,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.023852169513702393},{"word":"for","start":557.925,"end":558.08496,"confidence":0.7753906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0224437452852726},{"word":"lunch","start":558.08496,"end":558.40497,"confidence":0.9741211,"punctuated_word":"lunch,","sentiment":"neutral","sentiment_score":-0.026286303997039795},{"word":"go","start":558.40497,"end":558.565,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.031447600573301315},{"word":"for","start":558.565,"end":558.725,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.029938705265522003},{"word":"lunch","start":558.725,"end":558.96497,"confidence":0.7504883,"punctuated_word":"lunch,","sentiment":"neutral","sentiment_score":-0.024296335875988007},{"word":"and","start":558.96497,"end":559.045,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01123005524277687},{"word":"then","start":559.045,"end":559.20496,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.003776013851165771},{"word":"when","start":559.20496,"end":559.365,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.010089121758937836},{"word":"you","start":559.365,"end":559.52496,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02217523381114006},{"word":"get","start":559.52496,"end":559.685,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.021207600831985474},{"word":"back","start":559.685,"end":559.845,"confidence":0.9658203,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.016003219410777092},{"word":"we'll","start":559.845,"end":560.08496,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.021256431937217712},{"word":"finish","start":560.08496,"end":560.325,"confidence":1.0,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.02743131667375565},{"word":"it","start":560.325,"end":560.485,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02166217565536499},{"word":"off","start":560.485,"end":560.985,"confidence":0.9951172,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.017384381964802742},{"word":"up","start":561.20496,"end":561.445,"confidence":0.9667969,"punctuated_word":"Up","sentiment":"neutral","sentiment_score":0.1054164692759514},{"word":"to","start":561.445,"end":561.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2145390659570694},{"word":"you","start":561.685,"end":562.08496,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2408500909805298},{"word":"alright","start":562.08496,"end":562.485,"confidence":0.73168945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23105180263519287},{"word":"no","start":562.485,"end":562.725,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.27909624576568604},{"word":"problem","start":562.725,"end":563.045,"confidence":0.8762207,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.28840187191963196},{"word":"thank","start":563.045,"end":563.285,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44419145584106445},{"word":"you","start":563.285,"end":563.6549,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39544442296028137},{"word":"okay","start":563.9749,"end":564.1349,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3383505642414093},{"word":"bye","start":564.1349,"end":564.6349,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2400817573070526},{"word":"bye","start":565.49493,"end":565.99493,"confidence":0.9946289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1046895980834961}],"paragraphs":{"transcript":"\nHello? Hello? Hello? Yeah. Hi.\n\nLook. I'm sorry. I got you on hold because we've just been calling a really busy time. What seems to be the problem? Yeah.\n\nI'm just I'm just waiting for Super Networks. I'll just be really busy. I will call you back shortly. Not to worry. It's it's almost done.\n\nOh, no. No. It'll be it'll it'll be ready today. I'll try to get it really earlier on, but there was a problem with the portal. So that's all been fixed.\n\nSo we're gonna put that through now. Yeah. Yeah. Yep. Oh, well, if you want if you no.\n\nIf you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off. Up to you. Alright. No problem. Thank you.\n\nOkay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":501.41498,"end":501.91498,"sentiment":"neutral","sentiment_score":0.004086432978510857},{"text":"Hello?","start":503.495,"end":503.995,"sentiment":"neutral","sentiment_score":0.003850001376122236},{"text":"Hello?","start":505.735,"end":506.235,"sentiment":"neutral","sentiment_score":0.002965204417705536},{"text":"Yeah.","start":513.42,"end":513.66003,"sentiment":"neutral","sentiment_score":-0.0024644089862704277},{"text":"Hi.","start":513.66003,"end":513.9,"sentiment":"neutral","sentiment_score":-0.00483961496502161}],"sentiment":"neutral","sentiment_score":0.0007195229642093182,"num_words":5,"start":501.41498,"end":513.9},{"sentences":[{"text":"Look.","start":513.9,"end":514.14,"sentiment":"neutral","sentiment_score":-0.03522545099258423},{"text":"I'm sorry.","start":514.14,"end":514.38,"sentiment":"neutral","sentiment_score":-0.16902178525924683},{"text":"I got you on hold because we've just been calling a really busy time.","start":514.38,"end":517.42,"sentiment":"neutral","sentiment_score":-0.29020847380161285},{"text":"What seems to be the problem?","start":517.42,"end":518.72003,"sentiment":"neutral","sentiment_score":-0.28787048161029816},{"text":"Yeah.","start":523.125,"end":523.365,"sentiment":"neutral","sentiment_score":-0.033817753195762634}],"sentiment":"neutral","sentiment_score":-0.2582178457329671,"num_words":24,"start":513.9,"end":523.365},{"sentences":[{"text":"I'm just I'm just waiting for Super Networks.","start":523.365,"end":525.625,"sentiment":"neutral","sentiment_score":-0.03815396875143051},{"text":"I'll just be really busy.","start":526.16504,"end":527.125,"sentiment":"neutral","sentiment_score":-0.15337068736553192},{"text":"I will call you back shortly.","start":527.125,"end":528.245,"sentiment":"neutral","sentiment_score":-0.020789979336162407},{"text":"Not to worry.","start":528.245,"end":529.065,"sentiment":"neutral","sentiment_score":0.04023325443267822},{"text":"It's it's almost done.","start":529.525,"end":531.22504,"sentiment":"neutral","sentiment_score":0.029961239080876112}],"sentiment":"neutral","sentiment_score":-0.036780013201328426,"num_words":26,"start":523.365,"end":531.22504},{"sentences":[{"text":"Oh, no.","start":537.9,"end":538.14,"sentiment":"neutral","sentiment_score":-0.09009520709514618},{"text":"No.","start":538.14,"end":538.22003,"sentiment":"neutral","sentiment_score":-0.12212418764829636},{"text":"It'll be it'll it'll be ready today.","start":538.22003,"end":540.06,"sentiment":"neutral","sentiment_score":-0.07811470595853669},{"text":"I'll try to get it really earlier on, but there was a problem with the portal.","start":540.06,"end":544.14,"sentiment":"neutral","sentiment_score":-0.2118285857141018},{"text":"So that's all been fixed.","start":544.14,"end":545.10004,"sentiment":"neutral","sentiment_score":-0.24394992589950562}],"sentiment":"neutral","sentiment_score":-0.17606853369262912,"num_words":31,"start":537.9,"end":545.10004},{"sentences":[{"text":"So we're gonna put that through now.","start":545.10004,"end":546.80005,"sentiment":"neutral","sentiment_score":-0.12122620855058942},{"text":"Yeah.","start":551.845,"end":552.08496,"sentiment":"neutral","sentiment_score":0.012533959932625294},{"text":"Yeah.","start":552.08496,"end":552.40497,"sentiment":"neutral","sentiment_score":0.024665560573339462},{"text":"Yep.","start":552.40497,"end":552.90497,"sentiment":"neutral","sentiment_score":0.027358753606677055},{"text":"Oh, well, if you want if you no.","start":555.365,"end":557.20496,"sentiment":"neutral","sentiment_score":-0.06336362427100539}],"sentiment":"neutral","sentiment_score":-0.0717185655505293,"num_words":18,"start":545.10004,"end":557.20496},{"sentences":[{"text":"If you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off.","start":557.20496,"end":560.985,"sentiment":"neutral","sentiment_score":-0.026053619816115026},{"text":"Up to you.","start":561.20496,"end":562.08496,"sentiment":"neutral","sentiment_score":0.1869352087378502},{"text":"Alright.","start":562.08496,"end":562.485,"sentiment":"neutral","sentiment_score":0.23105180263519287},{"text":"No problem.","start":562.485,"end":563.045,"sentiment":"neutral","sentiment_score":0.283749058842659},{"text":"Thank you.","start":563.045,"end":563.6549,"sentiment":"positive","sentiment_score":0.4198179394006729}],"sentiment":"neutral","sentiment_score":0.06311009810478599,"num_words":27,"start":557.20496,"end":563.6549},{"sentences":[{"text":"Okay.","start":563.9749,"end":564.1349,"sentiment":"positive","sentiment_score":0.3383505642414093},{"text":"Bye.","start":564.1349,"end":564.6349,"sentiment":"neutral","sentiment_score":0.2400817573070526},{"text":"Bye.","start":565.49493,"end":565.99493,"sentiment":"neutral","sentiment_score":0.1046895980834961}],"sentiment":"neutral","sentiment_score":0.227707306543986,"num_words":3,"start":563.9749,"end":565.99493}]}}]},{"alternatives":[{"transcript":"This message is being transcribed. One moment. Hello? Yeah. Like, I I have asked for a new connection. So oh, okay. So why how long will be, like, available today? Like, because I wanted the the doc to be at this order before Monday so that I can go to the office. Okay. So can I expect a call in after thirty minutes? Because I I'm going out for lunch now, so I won't be available near the model. Okay. Sure. Thank you. Okay. Thank you. Bye.","confidence":0.97998047,"words":[{"word":"this","start":507.73,"end":507.97,"confidence":0.99121094,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.012080282904207706},{"word":"message","start":507.97,"end":508.37,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.002431025728583336},{"word":"is","start":508.37,"end":508.53,"confidence":0.8774414,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009796434082090856},{"word":"being","start":508.53,"end":508.85,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.00647739227861166},{"word":"transcribed","start":508.85,"end":509.35,"confidence":1.0,"punctuated_word":"transcribed.","sentiment":"neutral","sentiment_score":-0.006705024279654026},{"word":"one","start":509.81,"end":510.05002,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.006585434079170227},{"word":"moment","start":510.05002,"end":510.55002,"confidence":0.9506836,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.0007797912694513798},{"word":"hello","start":511.97,"end":512.47,"confidence":0.9123535,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0008950848132371902},{"word":"yeah","start":519.65,"end":519.89,"confidence":0.7583008,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10394757241010666},{"word":"like","start":519.89,"end":520.39,"confidence":0.93310547,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.0985293984413147},{"word":"i","start":520.53,"end":520.65,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08392448723316193},{"word":"i","start":520.65,"end":520.77,"confidence":0.5625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0675007775425911},{"word":"have","start":520.77,"end":521.01,"confidence":0.41381836,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.061692334711551666},{"word":"asked","start":521.01,"end":521.25,"confidence":0.9902344,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.06724472343921661},{"word":"for","start":521.25,"end":521.41003,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07032357901334763},{"word":"a","start":521.41003,"end":521.49,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06441286951303482},{"word":"new","start":521.49,"end":521.65,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07298891246318817},{"word":"connection","start":521.65,"end":522.15,"confidence":0.8869629,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.08362077176570892},{"word":"so","start":523.375,"end":523.875,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04158279299736023},{"word":"oh","start":527.775,"end":528.275,"confidence":0.76342773,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.004771069623529911},{"word":"okay","start":529.375,"end":529.77496,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0777340978384018},{"word":"so","start":529.77496,"end":530.095,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031361453235149384},{"word":"why","start":530.095,"end":530.255,"confidence":0.93359375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.023515522480010983},{"word":"how","start":531.13495,"end":531.45496,"confidence":0.61328125,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.004478044807910919},{"word":"long","start":531.45496,"end":531.69495,"confidence":0.88720703,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.01717086136341095},{"word":"will","start":531.69495,"end":531.935,"confidence":0.90283203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.013697361573576927},{"word":"be","start":531.935,"end":532.175,"confidence":0.82592773,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.0151467677205801},{"word":"like","start":532.175,"end":532.675,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.007690672762691975},{"word":"available","start":532.735,"end":533.21497,"confidence":0.9838867,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.004480263218283653},{"word":"today","start":533.21497,"end":533.535,"confidence":0.9760742,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.005226364359259605},{"word":"like","start":533.535,"end":533.69495,"confidence":0.89453125,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.015140442177653313},{"word":"because","start":533.69495,"end":534.01495,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.008801048621535301},{"word":"i","start":534.01495,"end":534.175,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014389818534255028},{"word":"wanted","start":534.175,"end":534.675,"confidence":0.9741211,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.016626711934804916},{"word":"the","start":534.735,"end":534.815,"confidence":0.80078125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002283036708831787},{"word":"the","start":534.815,"end":534.89496,"confidence":0.18005371,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0007684715092182159},{"word":"doc","start":534.89496,"end":535.13495,"confidence":0.25,"punctuated_word":"doc","sentiment":"neutral","sentiment_score":0.0039851488545536995},{"word":"to","start":535.13495,"end":535.295,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004646420478820801},{"word":"be","start":535.295,"end":535.45496,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.001154668629169464},{"word":"at","start":535.45496,"end":535.535,"confidence":0.80322266,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0032597780227661133},{"word":"this","start":535.535,"end":535.77496,"confidence":0.8413086,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0002680271863937378},{"word":"order","start":535.77496,"end":536.27496,"confidence":0.8027344,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.004450555890798569},{"word":"before","start":536.39,"end":536.79,"confidence":0.9873047,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.00545748695731163},{"word":"monday","start":536.79,"end":537.29,"confidence":1.0,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.01874169334769249},{"word":"so","start":537.43,"end":537.63,"confidence":0.8691406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.013650480657815931},{"word":"that","start":537.63,"end":537.83,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.011214463040232658},{"word":"i","start":537.83,"end":537.91,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009458230808377266},{"word":"can","start":537.91,"end":538.07,"confidence":0.97998047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.104949951171875},{"word":"go","start":538.07,"end":538.57,"confidence":0.4724121,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.07154978811740875},{"word":"to","start":540.35,"end":540.85,"confidence":0.8256836,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0929207056760788},{"word":"the","start":542.63,"end":543.13,"confidence":0.70410156,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4732497036457062},{"word":"office","start":544.91003,"end":545.41003,"confidence":0.91552734,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.14379923045635223},{"word":"okay","start":547.19,"end":547.59,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00837936345487833},{"word":"so","start":547.59,"end":548.09,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01043114811182022},{"word":"can","start":548.71,"end":548.95,"confidence":0.89990234,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0007670074701309204},{"word":"i","start":548.95,"end":549.02997,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0015198513865470886},{"word":"expect","start":549.02997,"end":549.35,"confidence":0.96777344,"punctuated_word":"expect","sentiment":"neutral","sentiment_score":-0.003804523497819901},{"word":"a","start":549.35,"end":549.51,"confidence":0.8354492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00026089511811733246},{"word":"call","start":549.51,"end":550.01,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.001637924462556839},{"word":"in","start":550.07,"end":550.31,"confidence":0.625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004498457536101341},{"word":"after","start":550.55,"end":550.87,"confidence":0.90527344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0016952194273471832},{"word":"thirty","start":550.87,"end":551.19,"confidence":0.9921875,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.004201032221317291},{"word":"minutes","start":551.19,"end":551.505,"confidence":0.96972656,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":-0.000568099319934845},{"word":"because","start":552.945,"end":553.265,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.00888366624712944},{"word":"i","start":553.265,"end":553.425,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02519340068101883},{"word":"i'm","start":553.505,"end":553.665,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.024092167615890503},{"word":"going","start":553.665,"end":553.825,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.035548869520425797},{"word":"out","start":553.825,"end":554.065,"confidence":0.9838867,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.017925303429365158},{"word":"for","start":554.065,"end":554.145,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04158497974276543},{"word":"lunch","start":554.145,"end":554.465,"confidence":0.99902344,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":-0.021064694970846176},{"word":"now","start":554.465,"end":554.705,"confidence":0.8977051,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.02852894738316536},{"word":"so","start":554.705,"end":554.865,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03477155789732933},{"word":"i","start":554.865,"end":554.945,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05001404881477356},{"word":"won't","start":554.945,"end":555.185,"confidence":0.9980469,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.0450032651424408},{"word":"be","start":555.185,"end":555.425,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03722579404711723},{"word":"available","start":555.425,"end":555.905,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.06162687763571739},{"word":"near","start":555.905,"end":556.305,"confidence":0.9770508,"punctuated_word":"near","sentiment":"neutral","sentiment_score":-0.02236485481262207},{"word":"the","start":556.305,"end":556.385,"confidence":0.83251953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02979365363717079},{"word":"model","start":556.385,"end":556.885,"confidence":0.71520996,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":-0.04254467412829399},{"word":"okay","start":561.025,"end":561.425,"confidence":0.9707031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07080618292093277},{"word":"sure","start":561.425,"end":561.745,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.18013611435890198},{"word":"thank","start":561.745,"end":561.985,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4705239832401275},{"word":"you","start":561.985,"end":562.485,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3693429231643677},{"word":"okay","start":563.025,"end":563.525,"confidence":0.80688477,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.27531254291534424},{"word":"thank","start":563.745,"end":563.985,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3789477944374085},{"word":"you","start":563.985,"end":564.305,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3336564004421234},{"word":"bye","start":564.305,"end":564.805,"confidence":0.99121094,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1724974811077118}],"paragraphs":{"transcript":"\nThis message is being transcribed. One moment. Hello? Yeah. Like, I I have asked for a new connection.\n\nSo oh, okay. So why how long will be, like, available today? Like, because I wanted the the doc to be at this order before Monday so that I can go to the office. Okay. So can I expect a call in after thirty minutes?\n\nBecause I I'm going out for lunch now, so I won't be available near the model. Okay. Sure. Thank you. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"This message is being transcribed.","start":507.73,"end":509.35,"sentiment":"neutral","sentiment_score":-0.007498031854629517},{"text":"One moment.","start":509.81,"end":510.55002,"sentiment":"neutral","sentiment_score":-0.0036826126743108034},{"text":"Hello?","start":511.97,"end":512.47,"sentiment":"neutral","sentiment_score":0.0008950848132371902},{"text":"Yeah.","start":519.65,"end":519.89,"sentiment":"neutral","sentiment_score":-0.10394757241010666},{"text":"Like, I I have asked for a new connection.","start":519.89,"end":522.15,"sentiment":"neutral","sentiment_score":-0.07447087268034618}],"sentiment":"neutral","sentiment_score":-0.04545254035231968,"num_words":18,"start":507.73,"end":522.15},{"sentences":[{"text":"So oh, okay.","start":523.375,"end":529.77496,"sentiment":"neutral","sentiment_score":0.013640791488190493},{"text":"So why how long will be, like, available today?","start":529.77496,"end":533.535,"sentiment":"neutral","sentiment_score":0.013640812391208278},{"text":"Like, because I wanted the the doc to be at this order before Monday so that I can go to the office.","start":533.535,"end":545.41003,"sentiment":"neutral","sentiment_score":-0.046036162032661115},{"text":"Okay.","start":547.19,"end":547.59,"sentiment":"neutral","sentiment_score":-0.00837936345487833},{"text":"So can I expect a call in after thirty minutes?","start":547.59,"end":551.505,"sentiment":"neutral","sentiment_score":-0.0014940999448299409}],"sentiment":"neutral","sentiment_score":-0.019387249814139473,"num_words":45,"start":523.375,"end":551.505},{"sentences":[{"text":"Because I I'm going out for lunch now, so I won't be available near the model.","start":552.945,"end":556.885,"sentiment":"neutral","sentiment_score":-0.03288542223162949},{"text":"Okay.","start":561.025,"end":561.425,"sentiment":"neutral","sentiment_score":0.07080618292093277},{"text":"Sure.","start":561.425,"end":561.745,"sentiment":"neutral","sentiment_score":0.18013611435890198},{"text":"Thank you.","start":561.745,"end":562.485,"sentiment":"positive","sentiment_score":0.4199334532022476},{"text":"Okay.","start":563.025,"end":563.525,"sentiment":"neutral","sentiment_score":0.27531254291534424}],"sentiment":"neutral","sentiment_score":0.03999785670921916,"num_words":21,"start":552.945,"end":563.525},{"sentences":[{"text":"Thank you.","start":563.745,"end":564.305,"sentiment":"positive","sentiment_score":0.35630209743976593},{"text":"Bye.","start":564.305,"end":564.805,"sentiment":"neutral","sentiment_score":0.1724974811077118}],"sentiment":"neutral","sentiment_score":0.29503389199574787,"num_words":3,"start":563.745,"end":564.805}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello? Hello?\n\nChannel 1: This message is being transcribed. One moment. Hello?\n\nChannel 0: Yeah. Hi. Look. I'm sorry. I got you on hold because we've just been calling a really busy time.\n\nWhat seems to be the problem?\n\nChannel 1: Yeah. Like, I I have asked for a new connection.\n\nChannel 0: Yeah. I'm\n\nChannel 1: So\n\nChannel 0: just I'm just waiting for Super Networks. I'll just be really busy. I will call you back\n\nChannel 1: oh,\n\nChannel 0: shortly. Not to worry.\n\nChannel 1: okay.\n\nChannel 0: It's\n\nChannel 1: So\n\nChannel 0: it's\n\nChannel 1: why\n\nChannel 0: almost done.\n\nChannel 1: how long will be, like, available today? Like, because I wanted the the doc to be at this order before Monday so that I\n\nChannel 0: Oh,\n\nChannel 1: can\n\nChannel 0: no.\n\nChannel 1: go\n\nChannel 0: No. It'll be it'll it'll be ready today. I'll\n\nChannel 1: to\n\nChannel 0: try to get it really earlier on, but there was a problem with\n\nChannel 1: the\n\nChannel 0: the portal. So that's all been fixed.\n\nChannel 1: office.\n\nChannel 0: So we're gonna put that through now.\n\nChannel 1: Okay. So can I expect a call in after thirty minutes?\n\nChannel 0: Yeah. Yeah. Yep.\n\nChannel 1: Because I I'm going out for lunch now, so I won't be\n\nChannel 0: Oh,\n\nChannel 1: available\n\nChannel 0: well, if you\n\nChannel 1: near\n\nChannel 0: want\n\nChannel 1: the model.\n\nChannel 0: if you no. If you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off.\n\nChannel 1: Okay.\n\nChannel 0: Up\n\nChannel 1: Sure.\n\nChannel 0: to you.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. No problem.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":501.41498,"end":501.91498,"sentiment":"neutral","sentiment_score":0.004086432978510857},{"text":"Hello?","start":503.495,"end":503.995,"sentiment":"neutral","sentiment_score":0.003850001376122236},{"text":"Hello?","start":505.735,"end":506.235,"sentiment":"neutral","sentiment_score":0.002965204417705536}],"sentiment":"neutral","sentiment_score":0.003633879590779543,"channel":0,"num_words":3,"start":501.41498,"end":506.235},{"sentences":[{"text":"This message is being transcribed.","start":507.73,"end":509.35,"sentiment":"neutral","sentiment_score":-0.007498031854629517},{"text":"One moment.","start":509.81,"end":510.55002,"sentiment":"neutral","sentiment_score":-0.0036826126743108034},{"text":"Hello?","start":511.97,"end":512.47,"sentiment":"neutral","sentiment_score":0.0008950848132371902}],"sentiment":"neutral","sentiment_score":-0.0054950374760665,"channel":1,"num_words":8,"start":507.73,"end":512.47},{"sentences":[{"text":"Yeah.","start":513.42,"end":513.66003,"sentiment":"neutral","sentiment_score":-0.0024644089862704277},{"text":"Hi.","start":513.66003,"end":513.9,"sentiment":"neutral","sentiment_score":-0.00483961496502161},{"text":"Look.","start":513.9,"end":514.14,"sentiment":"neutral","sentiment_score":-0.03522545099258423},{"text":"I'm sorry.","start":514.14,"end":514.38,"sentiment":"neutral","sentiment_score":-0.16902178525924683},{"text":"I got you on hold because we've just been calling a really busy time.","start":514.38,"end":517.42,"sentiment":"neutral","sentiment_score":-0.29020847380161285}],"sentiment":"neutral","sentiment_score":-0.23386798308868156,"channel":0,"num_words":19,"start":513.42,"end":517.42},{"sentences":[{"text":"What seems to be the problem?","start":517.42,"end":518.72003,"sentiment":"neutral","sentiment_score":-0.28787048161029816}],"sentiment":"neutral","sentiment_score":-0.28787048161029816,"channel":0,"num_words":6,"start":517.42,"end":518.72003},{"sentences":[{"text":"Yeah.","start":519.65,"end":519.89,"sentiment":"neutral","sentiment_score":-0.10394757241010666},{"text":"Like, I I have asked for a new connection.","start":519.89,"end":522.15,"sentiment":"neutral","sentiment_score":-0.07447087268034618}],"sentiment":"neutral","sentiment_score":-0.07741854265332222,"channel":1,"num_words":10,"start":519.65,"end":522.15},{"sentences":[{"text":"Yeah.","start":523.125,"end":523.365,"sentiment":"neutral","sentiment_score":-0.033817753195762634},{"text":"I'm","start":523.365,"end":523.60504,"sentiment":"neutral","sentiment_score":-0.04859481379389763}],"sentiment":"neutral","sentiment_score":-0.04120628349483013,"channel":0,"num_words":2,"start":523.125,"end":523.60504},{"sentences":[{"text":"So","start":523.375,"end":523.875,"sentiment":"neutral","sentiment_score":-0.04158279299736023}],"sentiment":"neutral","sentiment_score":-0.04158279299736023,"channel":1,"num_words":1,"start":523.375,"end":523.875},{"sentences":[{"text":"just I'm just waiting for Super Networks.","start":523.60504,"end":525.625,"sentiment":"neutral","sentiment_score":-0.036662419459649494},{"text":"I'll just be really busy.","start":526.16504,"end":527.125,"sentiment":"neutral","sentiment_score":-0.15337068736553192},{"text":"I will call you back","start":527.125,"end":527.92505,"sentiment":"neutral","sentiment_score":-0.020617994666099548}],"sentiment":"neutral","sentiment_score":-0.06626943213974729,"channel":0,"num_words":17,"start":523.60504,"end":527.92505},{"sentences":[{"text":"oh,","start":527.775,"end":528.275,"sentiment":"neutral","sentiment_score":0.004771069623529911}],"sentiment":"neutral","sentiment_score":0.004771069623529911,"channel":1,"num_words":1,"start":527.775,"end":528.275},{"sentences":[{"text":"shortly.","start":527.92505,"end":528.245,"sentiment":"neutral","sentiment_score":-0.021649902686476707},{"text":"Not to worry.","start":528.245,"end":529.065,"sentiment":"neutral","sentiment_score":0.04023325443267822}],"sentiment":"neutral","sentiment_score":0.02476246515288949,"channel":0,"num_words":4,"start":527.92505,"end":529.065},{"sentences":[{"text":"okay.","start":529.375,"end":529.77496,"sentiment":"neutral","sentiment_score":0.0777340978384018}],"sentiment":"neutral","sentiment_score":0.0777340978384018,"channel":1,"num_words":1,"start":529.375,"end":529.77496},{"sentences":[{"text":"It's","start":529.525,"end":529.92505,"sentiment":"neutral","sentiment_score":0.04217388480901718}],"sentiment":"neutral","sentiment_score":0.04217388480901718,"channel":0,"num_words":1,"start":529.525,"end":529.92505},{"sentences":[{"text":"So","start":529.77496,"end":530.095,"sentiment":"neutral","sentiment_score":0.031361453235149384}],"sentiment":"neutral","sentiment_score":0.031361453235149384,"channel":1,"num_words":1,"start":529.77496,"end":530.095},{"sentences":[{"text":"it's","start":529.92505,"end":530.325,"sentiment":"neutral","sentiment_score":0.024579759687185287}],"sentiment":"neutral","sentiment_score":0.024579759687185287,"channel":0,"num_words":1,"start":529.92505,"end":530.325},{"sentences":[{"text":"why","start":530.095,"end":530.255,"sentiment":"neutral","sentiment_score":0.023515522480010983}],"sentiment":"neutral","sentiment_score":0.023515522480010983,"channel":1,"num_words":1,"start":530.095,"end":530.255},{"sentences":[{"text":"almost done.","start":530.325,"end":531.22504,"sentiment":"neutral","sentiment_score":0.02654565591365099}],"sentiment":"neutral","sentiment_score":0.02654565591365099,"channel":0,"num_words":2,"start":530.325,"end":531.22504},{"sentences":[{"text":"how long will be, like, available today?","start":531.13495,"end":533.535,"sentiment":"neutral","sentiment_score":0.009698619400816304},{"text":"Like, because I wanted the the doc to be at this order before Monday so that I","start":533.535,"end":537.91,"sentiment":"neutral","sentiment_score":-0.007430952097124913}],"sentiment":"neutral","sentiment_score":-0.002434827076892058,"channel":1,"num_words":24,"start":531.13495,"end":537.91},{"sentences":[{"text":"Oh,","start":537.9,"end":537.98004,"sentiment":"neutral","sentiment_score":-0.07411535084247589}],"sentiment":"neutral","sentiment_score":-0.07411535084247589,"channel":0,"num_words":1,"start":537.9,"end":537.98004},{"sentences":[{"text":"can","start":537.91,"end":538.07,"sentiment":"neutral","sentiment_score":-0.104949951171875}],"sentiment":"neutral","sentiment_score":-0.104949951171875,"channel":1,"num_words":1,"start":537.91,"end":538.07},{"sentences":[{"text":"no.","start":537.98004,"end":538.14,"sentiment":"neutral","sentiment_score":-0.10607506334781648}],"sentiment":"neutral","sentiment_score":-0.10607506334781648,"channel":0,"num_words":1,"start":537.98004,"end":538.14},{"sentences":[{"text":"go","start":538.07,"end":538.57,"sentiment":"neutral","sentiment_score":-0.07154978811740875}],"sentiment":"neutral","sentiment_score":-0.07154978811740875,"channel":1,"num_words":1,"start":538.07,"end":538.57},{"sentences":[{"text":"No.","start":538.14,"end":538.22003,"sentiment":"neutral","sentiment_score":-0.12212418764829636},{"text":"It'll be it'll it'll be ready today.","start":538.22003,"end":540.06,"sentiment":"neutral","sentiment_score":-0.07811470595853669},{"text":"I'll","start":540.06,"end":540.38,"sentiment":"neutral","sentiment_score":-0.07395128905773163}],"sentiment":"neutral","sentiment_score":-0.08254204649064276,"channel":0,"num_words":9,"start":538.14,"end":540.38},{"sentences":[{"text":"to","start":540.35,"end":540.85,"sentiment":"neutral","sentiment_score":-0.0929207056760788}],"sentiment":"neutral","sentiment_score":-0.0929207056760788,"channel":1,"num_words":1,"start":540.35,"end":540.85},{"sentences":[{"text":"try to get it really earlier on, but there was a problem with","start":540.38,"end":543.12,"sentiment":"neutral","sentiment_score":-0.19024291290686682}],"sentiment":"neutral","sentiment_score":-0.19024291290686682,"channel":0,"num_words":13,"start":540.38,"end":543.12},{"sentences":[{"text":"the","start":542.63,"end":543.13,"sentiment":"negative","sentiment_score":-0.4732497036457062}],"sentiment":"negative","sentiment_score":-0.4732497036457062,"channel":1,"num_words":1,"start":542.63,"end":543.13},{"sentences":[{"text":"the portal.","start":543.5,"end":544.14,"sentiment":"negative","sentiment_score":-0.42107410728931427},{"text":"So that's all been fixed.","start":544.14,"end":545.10004,"sentiment":"neutral","sentiment_score":-0.24394992589950562}],"sentiment":"neutral","sentiment_score":-0.29455683486802237,"channel":0,"num_words":7,"start":543.5,"end":545.10004},{"sentences":[{"text":"office.","start":544.91003,"end":545.41003,"sentiment":"neutral","sentiment_score":-0.14379923045635223}],"sentiment":"neutral","sentiment_score":-0.14379923045635223,"channel":1,"num_words":1,"start":544.91003,"end":545.41003},{"sentences":[{"text":"So we're gonna put that through now.","start":545.10004,"end":546.80005,"sentiment":"neutral","sentiment_score":-0.12122620855058942}],"sentiment":"neutral","sentiment_score":-0.12122620855058942,"channel":0,"num_words":7,"start":545.10004,"end":546.80005},{"sentences":[{"text":"Okay.","start":547.19,"end":547.59,"sentiment":"neutral","sentiment_score":-0.00837936345487833},{"text":"So can I expect a call in after thirty minutes?","start":547.59,"end":551.505,"sentiment":"neutral","sentiment_score":-0.0014940999448299409}],"sentiment":"neutral","sentiment_score":-0.002120032991197976,"channel":1,"num_words":11,"start":547.19,"end":551.505},{"sentences":[{"text":"Yeah.","start":551.845,"end":552.08496,"sentiment":"neutral","sentiment_score":0.012533959932625294},{"text":"Yeah.","start":552.08496,"end":552.40497,"sentiment":"neutral","sentiment_score":0.024665560573339462},{"text":"Yep.","start":552.40497,"end":552.90497,"sentiment":"neutral","sentiment_score":0.027358753606677055}],"sentiment":"neutral","sentiment_score":0.021519424704213936,"channel":0,"num_words":3,"start":551.845,"end":552.90497},{"sentences":[{"text":"Because I I'm going out for lunch now, so I won't be","start":552.945,"end":555.425,"sentiment":"neutral","sentiment_score":-0.030819724624355633}],"sentiment":"neutral","sentiment_score":-0.030819724624355633,"channel":1,"num_words":12,"start":552.945,"end":555.425},{"sentences":[{"text":"Oh,","start":555.365,"end":555.52496,"sentiment":"neutral","sentiment_score":-0.04850286990404129}],"sentiment":"neutral","sentiment_score":-0.04850286990404129,"channel":0,"num_words":1,"start":555.365,"end":555.52496},{"sentences":[{"text":"available","start":555.425,"end":555.905,"sentiment":"neutral","sentiment_score":-0.06162687763571739}],"sentiment":"neutral","sentiment_score":-0.06162687763571739,"channel":1,"num_words":1,"start":555.425,"end":555.905},{"sentences":[{"text":"well, if you","start":555.52496,"end":556.005,"sentiment":"neutral","sentiment_score":-0.049846300234397255}],"sentiment":"neutral","sentiment_score":-0.049846300234397255,"channel":0,"num_words":3,"start":555.52496,"end":556.005},{"sentences":[{"text":"near","start":555.905,"end":556.305,"sentiment":"neutral","sentiment_score":-0.02236485481262207}],"sentiment":"neutral","sentiment_score":-0.02236485481262207,"channel":1,"num_words":1,"start":555.905,"end":556.305},{"sentences":[{"text":"want","start":556.005,"end":556.245,"sentiment":"neutral","sentiment_score":-0.030046477913856503}],"sentiment":"neutral","sentiment_score":-0.030046477913856503,"channel":0,"num_words":1,"start":556.005,"end":556.245},{"sentences":[{"text":"the model.","start":556.305,"end":556.885,"sentiment":"neutral","sentiment_score":-0.03616916388273239}],"sentiment":"neutral","sentiment_score":-0.03616916388273239,"channel":1,"num_words":2,"start":556.305,"end":556.885},{"sentences":[{"text":"if you no.","start":556.485,"end":557.20496,"sentiment":"neutral","sentiment_score":-0.09294024854898453},{"text":"If you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off.","start":557.20496,"end":560.985,"sentiment":"neutral","sentiment_score":-0.026053619816115026}],"sentiment":"neutral","sentiment_score":-0.0351745237342336,"channel":0,"num_words":22,"start":556.485,"end":560.985},{"sentences":[{"text":"Okay.","start":561.025,"end":561.425,"sentiment":"neutral","sentiment_score":0.07080618292093277}],"sentiment":"neutral","sentiment_score":0.07080618292093277,"channel":1,"num_words":1,"start":561.025,"end":561.425},{"sentences":[{"text":"Up","start":561.20496,"end":561.445,"sentiment":"neutral","sentiment_score":0.1054164692759514}],"sentiment":"neutral","sentiment_score":0.1054164692759514,"channel":0,"num_words":1,"start":561.20496,"end":561.445},{"sentences":[{"text":"Sure.","start":561.425,"end":561.745,"sentiment":"neutral","sentiment_score":0.18013611435890198}],"sentiment":"neutral","sentiment_score":0.18013611435890198,"channel":1,"num_words":1,"start":561.425,"end":561.745},{"sentences":[{"text":"to you.","start":561.445,"end":562.08496,"sentiment":"neutral","sentiment_score":0.2276945784687996}],"sentiment":"neutral","sentiment_score":0.2276945784687996,"channel":0,"num_words":2,"start":561.445,"end":562.08496},{"sentences":[{"text":"Thank you.","start":561.745,"end":562.485,"sentiment":"positive","sentiment_score":0.4199334532022476}],"sentiment":"positive","sentiment_score":0.4199334532022476,"channel":1,"num_words":2,"start":561.745,"end":562.485},{"sentences":[{"text":"Alright.","start":562.08496,"end":562.485,"sentiment":"neutral","sentiment_score":0.23105180263519287},{"text":"No problem.","start":562.485,"end":563.045,"sentiment":"neutral","sentiment_score":0.283749058842659}],"sentiment":"neutral","sentiment_score":0.2661833067735036,"channel":0,"num_words":3,"start":562.08496,"end":563.045},{"sentences":[{"text":"Okay.","start":563.025,"end":563.525,"sentiment":"neutral","sentiment_score":0.27531254291534424}],"sentiment":"neutral","sentiment_score":0.27531254291534424,"channel":1,"num_words":1,"start":563.025,"end":563.525},{"sentences":[{"text":"Thank you.","start":563.045,"end":563.6549,"sentiment":"positive","sentiment_score":0.4198179394006729}],"sentiment":"positive","sentiment_score":0.4198179394006729,"channel":0,"num_words":2,"start":563.045,"end":563.6549},{"sentences":[{"text":"Thank","start":563.745,"end":563.985,"sentiment":"positive","sentiment_score":0.3789477944374085}],"sentiment":"positive","sentiment_score":0.3789477944374085,"channel":1,"num_words":1,"start":563.745,"end":563.985},{"sentences":[{"text":"Okay.","start":563.9749,"end":564.1349,"sentiment":"positive","sentiment_score":0.3383505642414093}],"sentiment":"positive","sentiment_score":0.3383505642414093,"channel":0,"num_words":1,"start":563.9749,"end":564.1349},{"sentences":[{"text":"you.","start":563.985,"end":564.305,"sentiment":"positive","sentiment_score":0.3336564004421234}],"sentiment":"positive","sentiment_score":0.3336564004421234,"channel":1,"num_words":1,"start":563.985,"end":564.305},{"sentences":[{"text":"Bye.","start":564.1349,"end":564.6349,"sentiment":"neutral","sentiment_score":0.2400817573070526}],"sentiment":"neutral","sentiment_score":0.2400817573070526,"channel":0,"num_words":1,"start":564.1349,"end":564.6349},{"sentences":[{"text":"Bye.","start":564.305,"end":564.805,"sentiment":"neutral","sentiment_score":0.1724974811077118}],"sentiment":"neutral","sentiment_score":0.1724974811077118,"channel":1,"num_words":1,"start":564.305,"end":564.805},{"sentences":[{"text":"Bye.","start":565.49493,"end":565.99493,"sentiment":"neutral","sentiment_score":0.1046895980834961}],"sentiment":"neutral","sentiment_score":0.1046895980834961,"channel":0,"num_words":1,"start":565.49493,"end":565.99493}]},"summary":{"result":"success","short":"The customer is on the phone with someone trying to get a new connection, but is annoyed because they have been trying to get the service done for a long time. They eventually get the connection and plan to call back in 30 minutes after lunch to finish the service."},"intents":{"segments":[{"text":"how long will be, like, available today?","start_word":78,"end_word":84,"intents":[{"intent":"Confirm availability","confidence_score":0.07380876}]},{"text":"So can I expect a call in after thirty minutes? Yeah.","start_word":146,"end_word":156,"intents":[{"intent":"Schedule call","confidence_score":0.11303806}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? This message is being transcribed. One moment. Hello? Yeah. Hi. Look. I'm sorry. I got you on hold because we've just been calling a really busy time. What seems to be the problem? Yeah. Like, I I have asked for a new connection. Yeah. I'm So just I'm just waiting for Super Networks. I'll just be really busy. I will call you back oh, shortly. Not to worry. okay. It's So it's why almost done. how long will be, like, available today? Like, because I wanted the the doc to be at this order before Monday so that I Oh, can no. go No. It'll be it'll it'll be ready today. I'll to try to get it really earlier on, but there was a problem with the the portal. So that's all been fixed. office. So we're gonna put that through now. Okay. So can I expect a call in after thirty minutes? Yeah. Yeah. Yep. Because I I'm going out for lunch now, so I won't be Oh, available well, if you near want the model. if you no. If you wanna go for lunch, go for lunch, and then when you get back, we'll finish it off. Okay. Up Sure. to you.","start_word":0,"end_word":206,"sentiment":"neutral","sentiment_score":-0.0710887685418129},{"text":"Thank you.","start_word":207,"end_word":208,"sentiment":"positive","sentiment_score":0.40306994318962097},{"text":"Alright. No problem. Okay.","start_word":209,"end_word":212,"sentiment":"neutral","sentiment_score":0.26246005296707153},{"text":"Thank you. Thank Okay. you.","start_word":213,"end_word":217,"sentiment":"positive","sentiment_score":0.36975526809692383},{"text":"Bye. Bye. Bye.","start_word":218,"end_word":220,"sentiment":"neutral","sentiment_score":0.1839696615934372}],"average":{"sentiment":"neutral","sentiment_score":-0.04149729600593225}}}}