{"metadata":{"transaction_key":"deprecated","request_id":"019e5ca5-d5f5-7ce0-a05f-a511ff857670","sha256":"734fdb7baefc67cbf3c2f3de8b5eae217a21613b8dc9c1632e7f3d6663a84b69","created":"2026-05-25T01:00:33.983Z","duration":15.479938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.48,"confidence":0.45239258,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5413580536842346},{"word":"call","start":0.48,"end":0.98,"confidence":0.90234375,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5109477639198303},{"word":"the","start":2.6399999,"end":2.8,"confidence":0.77246094,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6491276621818542},{"word":"person","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7466539144515991},{"word":"you're","start":3.12,"end":3.4399998,"confidence":0.94677734,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.765196681022644},{"word":"trying","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8338674902915955},{"word":"to","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7764142751693726},{"word":"reach","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8006888628005981},{"word":"is","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8470886945724487},{"word":"not","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8727701902389526},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8066242933273315},{"word":"at","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4863060414791107},{"word":"the","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.432426780462265},{"word":"tone","start":5.7599998,"end":6.24,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3942161798477173},{"word":"please","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.44675570726394653},{"word":"record","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4495922029018402},{"word":"your","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4221457540988922},{"word":"message","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3600538969039917},{"word":"when","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2330608367919922},{"word":"you","start":8.16,"end":8.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28765439987182617},{"word":"have","start":8.24,"end":8.48,"confidence":0.9013672,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2148291617631912},{"word":"finished","start":8.48,"end":8.88,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.2784203886985779},{"word":"recording","start":8.88,"end":9.38,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.3070409893989563},{"word":"you","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.38140013813972473},{"word":"may","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.43050289154052734},{"word":"hang","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.46482494473457336},{"word":"up","start":10.16,"end":10.66,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.23093800246715543}],"paragraphs":{"transcript":"\nYour call The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call The person you're trying to reach is not available.","start":0.16,"end":4.98,"sentiment":"negative","sentiment_score":-0.740976171060042},{"text":"At the tone, please record your message.","start":5.44,"end":7.54,"sentiment":"negative","sentiment_score":-0.4273566518511091},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.66,"sentiment":"neutral","sentiment_score":-0.31429686148961383}],"sentiment":"negative","sentiment_score":-0.5174409702972129,"num_words":27,"start":0.16,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call The person you're trying to reach is not available.","start":0.16,"end":4.98,"sentiment":"negative","sentiment_score":-0.740976171060042},{"text":"At the tone, please record your message.","start":5.44,"end":7.54,"sentiment":"negative","sentiment_score":-0.4273566518511091},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.66,"sentiment":"neutral","sentiment_score":-0.31429686148961383}],"sentiment":"negative","sentiment_score":-0.5174409702972129,"channel":1,"num_words":27,"start":0.16,"end":10.66}]},"summary":{"result":"success","short":"Your call The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":18,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.72478586}]}]},"sentiments":{"segments":[{"text":"Your call The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.6188488006591797},{"text":"When you have finished recording, you may hang up.","start_word":18,"end_word":26,"sentiment":"neutral","sentiment_score":-0.3256930112838745}],"average":{"sentiment":"negative","sentiment_score":-0.5240042630363914}}}}