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Wonderful. Edwin, I hope you still remember the company. We were able to touch base with you last October. Name of the company again, such clouds. Also, sir, my CTO, mister Baljit Singh, you met him way back 2024, if you can remember. Yes, sir. Actually, sir, that is the reason why I'm calling back right now because Bagjit asked me to give you a call, and he would like to know if you have any available schedule next month to have a catch up meeting with him. Maybe on first or second week of August. Yeah. Cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. Mhmm. Yeah. We we are. Yes. Exactly. Yep. Exactly. Maybe we can meet on the twenty ninth, sir. '20 ninth of this month. Twenty ninth, sir. July twenty nine or '27 next week. '27. What time would you be available, sir? 11AM, sir. That would be perfect. Okay. I'll be sending the invite right away, Edmund. And, sir, are you still holding the same email, edmund_nang@com.com.au? Alright. Okay. That would be perfect. I'll be sending the in invite right away, Edwin. Okay. I'll be talking to you again on '27. Okay. Have a lovely day, Edwin. Thank you. Alright. 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Yeah. Good morning. May I speak with Edmund? Ronald from Cloud Solution IT.\n\nThank you. Yeah. Good morning. Edwin, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. Wonderful. Edwin, I hope you still remember the company. We were able to touch base with you last October.\n\nName of the company again, such clouds. Also, sir, my CTO, mister Baljit Singh, you met him way back 2024, if you can remember. Yes, sir. Actually, sir, that is the reason why I'm calling back right now because Bagjit asked me to give you a call, and he would like to know if you have any available schedule next month to have a catch up meeting with him. Maybe on first or second week of August.\n\nYeah. Cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. Mhmm. Yeah.\n\nWe we are. Yes. Exactly. Yep. Exactly.\n\nMaybe we can meet on the twenty ninth, sir. '20 ninth of this month. Twenty ninth, sir. July twenty nine or '27 next week. '27.\n\nWhat time would you be available, sir? 11AM, sir. That would be perfect. Okay. I'll be sending the invite right away, Edmund.\n\nAnd, sir, are you still holding the same email, edmund_nang@com.com.au? Alright. Okay. That would be perfect. I'll be sending the in invite right away, Edwin.\n\nOkay. I'll be talking to you again on '27. Okay. Have a lovely day, Edwin. Thank you.\n\nAlright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":59.69,"end":59.93,"sentiment":"neutral","sentiment_score":0.06319205462932587},{"text":"Yeah.","start":59.93,"end":60.170002,"sentiment":"neutral","sentiment_score":0.07397332787513733},{"text":"Good morning.","start":60.170002,"end":60.83,"sentiment":"neutral","sentiment_score":0.15477105975151062},{"text":"May I speak with Edmund?","start":61.13,"end":62.35,"sentiment":"neutral","sentiment_score":0.048079250007867814},{"text":"Ronald from Cloud Solution IT.","start":65.37,"end":68.11,"sentiment":"neutral","sentiment_score":0.034669174998998645}],"sentiment":"neutral","sentiment_score":0.06146068764584405,"num_words":14,"start":59.69,"end":68.11},{"sentences":[{"text":"Thank you.","start":71.055,"end":72.595,"sentiment":"neutral","sentiment_score":0.2549379914999008},{"text":"Yeah.","start":96.875,"end":97.115,"sentiment":"neutral","sentiment_score":0.10809074342250824},{"text":"Good 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you last October.","start":110.795,"end":114.01,"sentiment":"neutral","sentiment_score":0.16226661205291748}],"sentiment":"neutral","sentiment_score":0.17871069588831492,"num_words":21,"start":105.435,"end":114.01},{"sentences":[{"text":"Name of the company again, such clouds.","start":115.59,"end":117.45,"sentiment":"neutral","sentiment_score":0.01992988426770483},{"text":"Also, sir, my CTO, mister Baljit Singh, you met him way back 2024, if you can remember.","start":117.67,"end":125.77,"sentiment":"neutral","sentiment_score":0.02766665191773106},{"text":"Yes, sir.","start":127.395,"end":128.215,"sentiment":"neutral","sentiment_score":0.06391067802906036},{"text":"Actually, sir, that is the reason why I'm calling back right now because Bagjit asked me to give you a call, and he would like to know if you have any available schedule next month to have a catch up meeting with him.","start":128.275,"end":141.255,"sentiment":"neutral","sentiment_score":0.03278520014570203},{"text":"Maybe 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sir.","start":216.365,"end":217.505,"sentiment":"neutral","sentiment_score":-0.0051938664012899},{"text":"July twenty nine or '27 next week.","start":217.80501,"end":223.265,"sentiment":"neutral","sentiment_score":-0.008933616136865956},{"text":"'27.","start":228.10999,"end":228.93,"sentiment":"neutral","sentiment_score":-0.0125426622107625}],"sentiment":"neutral","sentiment_score":-0.0034210110548883676,"num_words":25,"start":211.88501,"end":228.93},{"sentences":[{"text":"What time would you be available, sir?","start":230.90999,"end":232.84999,"sentiment":"neutral","sentiment_score":0.005191794862704617},{"text":"11AM, sir.","start":235.79,"end":237.06999,"sentiment":"neutral","sentiment_score":0.04308761935681105},{"text":"That would be perfect.","start":237.06999,"end":238.60999,"sentiment":"positive","sentiment_score":0.4085345044732094},{"text":"Okay.","start":240.32501,"end":240.565,"sentiment":"neutral","sentiment_score":0.1087680608034134},{"text":"I'll be sending the invite 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Edwin.","start":252.66,"end":255.24,"sentiment":"neutral","sentiment_score":0.2317733731534746}],"sentiment":"neutral","sentiment_score":0.18502764068543912,"num_words":25,"start":242.565,"end":255.24},{"sentences":[{"text":"Okay.","start":255.54001,"end":256.04,"sentiment":"neutral","sentiment_score":0.21089902520179749},{"text":"I'll be talking to you again on '27.","start":257.30002,"end":259.80002,"sentiment":"neutral","sentiment_score":0.17164735216647387},{"text":"Okay.","start":261.22,"end":261.62,"sentiment":"neutral","sentiment_score":0.2941073775291443},{"text":"Have a lovely day, Edwin.","start":261.62,"end":263.0,"sentiment":"positive","sentiment_score":0.5976652920246124},{"text":"Thank you.","start":263.06,"end":263.72,"sentiment":"positive","sentiment_score":0.560028612613678}],"sentiment":"positive","sentiment_score":0.3521511120831265,"num_words":17,"start":255.54001,"end":263.72},{"sentences":[{"text":"Alright.","start":264.5,"end":264.9,"sentiment":"neutral","sentiment_score":0.12168379873037338},{"text":"Bye bye.","start":264.9,"end":265.64,"sentiment":"neutral","sentiment_score":0.030197788029909134}],"sentiment":"neutral","sentiment_score":0.06069312493006388,"num_words":3,"start":264.5,"end":265.64}]}}]},{"alternatives":[{"transcript":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. Good morning. Concord Street. Ashish speaking. So you're just speaking? Yeah. Sure. Just give me a second. Hey. Man speaking. Yeah. I'm good. Thanks. Mhmm. Right. Right. Uh-huh. Right. Right. Is that the Kyle the the the name, like, I heard of, but what what actually you do again? Uh-huh. Right. Yeah. Yeah. Right. Yeah. Yeah. Yeah. Okay. I have like, I I'm happy to meet. I have to let you know we have a contract already. As you know, like like previously, you probably would know already. Happy to know so I can keep, like, a reference or, you know, your name in in my in my address list. And so, you know, anything that I can come and come back to you. Yeah. Like yeah. When when do you think you can like, what what's the time frame? Sorry? '20 09/29 '27 would be better. I've got something on twenty '9. Yeah. Around around, like, 10:30, 11:11. Okay. Yeah. Correct. Okay. Thanks. No worries. Thank you. Okay. Thanks. Okay. Bye 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you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nGood morning. Concord Street. Ashish speaking. So you're just speaking? Yeah.\n\nSure. Just give me a second. Hey. Man speaking. Yeah.\n\nI'm good. Thanks. Mhmm. Right. Right.\n\nUh-huh. Right. Right. Is that the Kyle the the the name, like, I heard of, but what what actually you do again? Uh-huh.\n\nRight. Yeah. Yeah. Right. Yeah.\n\nYeah. Yeah. Okay. I have like, I I'm happy to meet. I have to let you know we have a contract already.\n\nAs you know, like like previously, you probably would know already. Happy to know so I can keep, like, a reference or, you know, your name in in my in my address list. And so, you know, anything that I can come and come back to you. Yeah. Like yeah.\n\nWhen when do you think you can like, what what's the time frame? Sorry? '20 09/29 '27 would be better. I've got something on twenty '9. Yeah.\n\nAround around, like, 10:30, 11:11. Okay. Yeah. Correct. Okay.\n\nThanks. No worries. Thank you. Okay. Thanks.\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.39999998,"end":6.8999996,"sentiment":"positive","sentiment_score":0.41828908398747444},{"text":"If you know the extension, please dial it now.","start":8.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.10227003776364857},{"text":"Otherwise, please make a selection from the following options.","start":12.16,"end":15.139999,"sentiment":"neutral","sentiment_score":0.06741047733359867},{"text":"For end user customer care, press 2.","start":16.435,"end":19.414999,"sentiment":"neutral","sentiment_score":0.04673890556607928},{"text":"For sales and order inquiries, press 3.","start":20.435,"end":23.574999,"sentiment":"neutral","sentiment_score":0.04087785578199795}],"sentiment":"neutral","sentiment_score":0.1840222356064866,"num_words":48,"start":0.39999998,"end":23.574999},{"sentences":[{"text":"For accounts 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'9.","start":227.28,"end":229.06,"sentiment":"neutral","sentiment_score":-0.013304757419973612},{"text":"Yeah.","start":229.6,"end":230.1,"sentiment":"neutral","sentiment_score":0.00933836679905653}],"sentiment":"neutral","sentiment_score":-0.011503211007005087,"num_words":27,"start":204.37999,"end":230.1},{"sentences":[{"text":"Around around, like, 10:30, 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you.","start":260.38287,"end":261.12286,"sentiment":"positive","sentiment_score":0.3997529149055481},{"text":"Okay.","start":261.74286,"end":262.24286,"sentiment":"positive","sentiment_score":0.4613288044929504},{"text":"Thanks.","start":262.70285,"end":263.20285,"sentiment":"positive","sentiment_score":0.5937865972518921}],"sentiment":"positive","sentiment_score":0.3851341839347567,"num_words":7,"start":255.94,"end":263.20285},{"sentences":[{"text":"Okay.","start":263.26288,"end":263.58286,"sentiment":"neutral","sentiment_score":0.2699490785598755},{"text":"Bye bye.","start":263.58286,"end":264.32288,"sentiment":"neutral","sentiment_score":0.22829215973615646}],"sentiment":"neutral","sentiment_score":0.2421777993440628,"num_words":3,"start":263.26288,"end":264.32288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products. If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3.\n\nFor accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8.\n\nGood morning. Concord Street. Ashish speaking.\n\nChannel 0: Hi. Yeah. Good morning. May I speak with Edmund?\n\nChannel 1: So you're just speaking?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Yeah. Sure. Just give me a second.\n\nChannel 0: Thank you.\n\nChannel 1: Hey. Man speaking.\n\nChannel 0: Yeah. Good morning. Edwin, it's Ronald from Cloud Solution IT.\n\nChannel 1: Yeah.\n\nChannel 0: How are you doing today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: Alright. Okay. Wonderful. Edwin, I hope you still remember the company. We were able to touch base with you last October.\n\nChannel 1: Mhmm. Right.\n\nChannel 0: Name of the company again, such clouds. Also, sir, my CTO, mister Baljit Singh, you met him way back 2024,\n\nChannel 1: Right.\n\nChannel 0: if you can remember.\n\nChannel 1: Uh-huh.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason why I'm calling back right now because Bagjit asked me to give you a call,\n\nChannel 1: Right.\n\nChannel 0: and he would like to know if you have any available schedule next month to have a catch up meeting with him. Maybe\n\nChannel 1: Right.\n\nChannel 0: on first or second week of August.\n\nChannel 1: Is that the Kyle the the the name, like, I heard of, but what what actually you do again?\n\nChannel 0: Yeah. Cloud solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution,\n\nChannel 1: Uh-huh.\n\nChannel 0: cybersecurity,\n\nChannel 1: Right.\n\nChannel 0: backup and recovery, SharePoint,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: manage three six five,\n\nChannel 1: Right.\n\nChannel 0: Power BI,\n\nChannel 1: Yeah.\n\nChannel 0: PowerApps,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: many more.\n\nChannel 1: Okay. I have like, I I'm happy to meet.\n\nChannel 0: Mhmm.\n\nChannel 1: I have to let you know we have a contract already. As\n\nChannel 0: Yeah.\n\nChannel 1: you know,\n\nChannel 0: We we\n\nChannel 1: like like previously, you probably would know already. Happy to know so I can keep, like, a reference or,\n\nChannel 0: are.\n\nChannel 1: you\n\nChannel 0: Yes.\n\nChannel 1: know,\n\nChannel 0: Exactly.\n\nChannel 1: your name in in my in my address list. And so, you know, anything that I can come and come back\n\nChannel 0: Yep.\n\nChannel 1: to you.\n\nChannel 0: Exactly.\n\nChannel 1: Yeah. Like yeah. When when do you think you can like, what what's the time\n\nChannel 0: Maybe\n\nChannel 1: frame?\n\nChannel 0: we can meet on the twenty ninth, sir. '20\n\nChannel 1: Sorry?\n\nChannel 0: ninth of this month. Twenty ninth,\n\nChannel 1: '20\n\nChannel 0: sir.\n\nChannel 1: 09/29\n\nChannel 0: July twenty nine or '27 next week.\n\nChannel 1: '27 would be better. I've got something on\n\nChannel 0: '27.\n\nChannel 1: twenty '9. Yeah.\n\nChannel 0: What time\n\nChannel 1: Around\n\nChannel 0: would you be available,\n\nChannel 1: around,\n\nChannel 0: sir?\n\nChannel 1: like, 10:30, 11:11.\n\nChannel 0: 11AM, sir. That would be perfect.\n\nChannel 1: Okay.\n\nChannel 0: Okay. I'll be sending the invite right away, Edmund. And, sir, are you still holding the same email, edmund_nang@com.com.au?\n\nChannel 1: Yeah. Correct.\n\nChannel 0: Alright. Okay. That would be perfect. I'll be sending the in invite right away, Edwin.\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: I'll be talking to you again on '27.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Okay. Have\n\nChannel 1: Okay.\n\nChannel 0: a lovely day, Edwin.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Bye bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start":0.39999998,"end":6.8999996,"sentiment":"positive","sentiment_score":0.41828908398747444},{"text":"If you know the extension, please dial it now.","start":8.24,"end":11.139999,"sentiment":"neutral","sentiment_score":0.10227003776364857},{"text":"Otherwise, please make a selection from the following options.","start":12.16,"end":15.139999,"sentiment":"neutral","sentiment_score":0.06741047733359867},{"text":"For end user customer care, press 2.","start":16.435,"end":19.414999,"sentiment":"neutral","sentiment_score":0.04673890556607928},{"text":"For sales and order inquiries, press 3.","start":20.435,"end":23.574999,"sentiment":"neutral","sentiment_score":0.04087785578199795}],"sentiment":"neutral","sentiment_score":0.1840222356064866,"channel":1,"num_words":48,"start":0.39999998,"end":23.574999},{"sentences":[{"text":"For 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The representative asks about the company's availability for a meeting on August 29th and schedules it for July 27th. The representative confirms the meeting details and promises to send an invite."},"intents":{"segments":[{"text":"May I speak with Edmund? So you're just speaking?","start_word":81,"end_word":89,"intents":[{"intent":"Acquire connection","confidence_score":6.901425e-8}]},{"text":"Actually, sir, that is the reason why I'm calling back right now because Bagjit asked me to give you a call, Right. and he would like to know if you have any available schedule next month to have a catch up meeting with him. Maybe Right.","start_word":177,"end_word":222,"intents":[{"intent":"Request callback","confidence_score":0.00044992362}]},{"text":"I have to let you know we have a contract already. As Yeah.","start_word":303,"end_word":315,"intents":[{"intent":"Remind about contract","confidence_score":0.0010471563},{"intent":"Inform about contract","confidence_score":0.0096196495}]},{"text":"When when do you think you can like, what what's the time Maybe frame?","start_word":372,"end_word":385,"intents":[{"intent":"Request appointment time","confidence_score":0.0009856733}]},{"text":"I'll be sending the invite right away, Edmund. And, sir, are you still holding the same email, edmund_nang@com.com.au? Yeah.","start_word":444,"end_word":462,"intents":[{"intent":"Provide contact details","confidence_score":0.0408191},{"intent":"Confirm email","confidence_score":0.24286772}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Kongs Australia, leading national wholesaler and distributor of aquarium and pet products.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.4193589389324188},{"text":"If you know the extension, please dial it now. Otherwise, please make a selection from the following options. For end user customer care, press 2. For sales and order inquiries, press 3. For accounts inquiries, press 4. For marketing, press 5. For warehouse, press 6. For purchasing, press 7. For all other inquiries, press 8. Good morning. Concord Street. Ashish speaking. Hi. Yeah. Good morning. May I speak with Edmund? So you're just speaking? Ronald from Cloud Solution IT. Yeah. Sure. Just give me a second. Thank you. Hey. Man speaking. Yeah. Good morning. Edwin, it's Ronald from Cloud Solution IT. Yeah. How are you doing today?","start_word":16,"end_word":122,"sentiment":"neutral","sentiment_score":0.09154019504785538},{"text":"I'm good. Thanks.","start_word":123,"end_word":125,"sentiment":"positive","sentiment_score":0.3983200192451477},{"text":"Alright. 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We are also Microsoft trusted partner providing services for cloud solution, Uh-huh. cybersecurity, Right. backup and recovery, SharePoint, Yeah. Yeah. manage three six five, Right. Power BI, Yeah. PowerApps, Yeah. and Yeah. many more. Okay.","start_word":129,"end_word":293,"sentiment":"neutral","sentiment_score":0.04228648082776503},{"text":"I have like, I I'm happy to meet.","start_word":294,"end_word":301,"sentiment":"positive","sentiment_score":0.5334196090698242},{"text":"Mhmm. I have to let you know we have a contract already. As Yeah. you know, We we like like previously, you probably would know already. Happy to know so I can keep, like, a reference or, are. you Yes. know, Exactly. your name in in my in my address list. And so, you know, anything that I can come and come back Yep. to you. Exactly. Yeah. Like yeah. When when do you think you can like, what what's the time Maybe frame? we can meet on the twenty ninth, sir. '20 Sorry? ninth of this month. Twenty ninth, '20 sir. 09/29 July twenty nine or '27 next week. '27 would be better. I've got something on '27. twenty '9. Yeah. What time Around would you be available, around, sir? like, 10:30, 11:11. 11AM, sir.","start_word":302,"end_word":437,"sentiment":"neutral","sentiment_score":0.04942189157009125},{"text":"That would be perfect.","start_word":438,"end_word":441,"sentiment":"positive","sentiment_score":0.4030420482158661},{"text":"Okay. Okay. I'll be sending the invite right away, Edmund. And, sir, are you still holding the same email, edmund_nang@com.com.au? Yeah. Correct. Alright. Okay.","start_word":442,"end_word":465,"sentiment":"neutral","sentiment_score":0.0784907191991806},{"text":"That would be perfect.","start_word":466,"end_word":469,"sentiment":"positive","sentiment_score":0.4760957658290863},{"text":"I'll be sending the in invite right away, Edwin. Okay. Okay.","start_word":470,"end_word":480,"sentiment":"neutral","sentiment_score":0.2152373343706131},{"text":"Thanks.","start_word":481,"end_word":481,"sentiment":"positive","sentiment_score":0.388654500246048},{"text":"I'll be talking to you again on '27. No worries.","start_word":482,"end_word":491,"sentiment":"neutral","sentiment_score":0.18283440172672272},{"text":"Thank you.","start_word":492,"end_word":493,"sentiment":"positive","sentiment_score":0.3848743438720703},{"text":"Okay.","start_word":494,"end_word":494,"sentiment":"neutral","sentiment_score":0.2941073775291443},{"text":"Have Okay. a lovely day, Edwin. Thanks. Thank you.","start_word":495,"end_word":503,"sentiment":"positive","sentiment_score":0.5821387767791748},{"text":"Okay. Bye bye. Alright. Bye bye.","start_word":504,"end_word":509,"sentiment":"neutral","sentiment_score":0.18593105673789975}],"average":{"sentiment":"neutral","sentiment_score":0.10751992395379022}}}}