{"metadata":{"transaction_key":"deprecated","request_id":"019f49b8-5832-7e60-bdcc-f4da40bd9f44","sha256":"6923942e8ab3b2eb88d4efa08d691da369d6d8c3e9dd552d44adfcc50b197fc6","created":"2026-07-10T01:50:46.868Z","duration":5.7599373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Roy Hawk. I can't take your call at the moment, but if you leave your name","confidence":0.9980469,"words":[{"word":"hello","start":1.4399999,"end":1.76,"confidence":0.9904785,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.03673917055130005},{"word":"this","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04672251641750336},{"word":"is","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04100271314382553},{"word":"roy","start":2.1599998,"end":2.3999999,"confidence":0.9941406,"punctuated_word":"Roy","sentiment":"neutral","sentiment_score":0.06197106093168259},{"word":"hawk","start":2.3999999,"end":2.8799999,"confidence":0.7277832,"punctuated_word":"Hawk.","sentiment":"neutral","sentiment_score":0.03756602853536606},{"word":"i","start":2.8799999,"end":3.04,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5641526579856873},{"word":"can't","start":3.04,"end":3.28,"confidence":0.99609375,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.568626880645752},{"word":"take","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6780101656913757},{"word":"your","start":3.52,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7046480774879456},{"word":"call","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7421950697898865},{"word":"at","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7081589698791504},{"word":"the","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.700473427772522},{"word":"moment","start":4.16,"end":4.48,"confidence":0.890625,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.5555307269096375},{"word":"but","start":4.48,"end":4.72,"confidence":0.99902344,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.4919142127037048},{"word":"if","start":4.72,"end":4.88,"confidence":0.99902344,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.5111736059188843},{"word":"you","start":4.88,"end":5.04,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5224915742874146},{"word":"leave","start":5.04,"end":5.2799997,"confidence":0.9902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3862276375293732},{"word":"your","start":5.2799997,"end":5.52,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37332865595817566},{"word":"name","start":5.52,"end":5.7599373,"confidence":0.49902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.22515355050563812}],"paragraphs":{"transcript":"\nHello. This is Roy Hawk. I can't take your call at the moment, but if you leave your name","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.03673917055130005},{"text":"This is Roy Hawk.","start":1.76,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.04681557975709438},{"text":"I can't take your call at the moment, but if you leave your name","start":2.8799999,"end":5.7599373,"sentiment":"negative","sentiment_score":-0.5522918009332248}],"sentiment":"negative","sentiment_score":-0.3951623012360774,"num_words":19,"start":1.4399999,"end":5.7599373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Roy Hawk. I can't take your call at the moment, but if you leave your name","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.76,"sentiment":"neutral","sentiment_score":0.03673917055130005},{"text":"This is Roy Hawk.","start":1.76,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.04681557975709438},{"text":"I can't take your call at the moment, but if you leave your name","start":2.8799999,"end":5.7599373,"sentiment":"negative","sentiment_score":-0.5522918009332248}],"sentiment":"negative","sentiment_score":-0.3951623012360774,"channel":1,"num_words":19,"start":1.4399999,"end":5.7599373}]},"summary":{"result":"success","short":"Hello. This is Roy Hawk. I can't take your call at the moment, but if you leave your name"},"intents":{"segments":[{"text":"This is Roy Hawk.","start_word":1,"end_word":4,"intents":[{"intent":"Call","confidence_score":0.0023744788},{"intent":"Leave name","confidence_score":0.44027874}]}]},"sentiments":{"segments":[{"text":"Hello. This is Roy Hawk.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.042615242302417755},{"text":"I can't take your call at the moment, but if you leave your name","start_word":5,"end_word":18,"sentiment":"negative","sentiment_score":-0.5636362433433533}],"average":{"sentiment":"negative","sentiment_score":-0.3938858413696289}}}}