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This is Fletcher from Work Ventures. How can I help you?\n\nChannel 0: Yes. Good morning. Looking for Matt Eanson.\n\nChannel 1: Yeah. What was this regarding?\n\nChannel 0: Just following up on that email you sent to him. Is he available?\n\nChannel 1: Yeah. Was your did you just say your company was AFC?\n\nChannel 0: No. Vigilance a I.\n\nChannel 1: Vigilant? That's your company name?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. No worries. And following up about the AFC protocol.\n\nChannel 0: Yes.\n\nChannel 1: Okay. No worries. I'm just gonna put you on a brief hold. Okay? See if he's available.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Hi. Unfortunately, he is in a meeting at the moment. Best thing I can recommend you to do at this time, it would be to just, shoot him an email.\n\nChannel 0: Okay. Sure. Thank\n\nChannel 1: No\n\nChannel 0: you.\n\nChannel 1: worries. All good. Have a great rest of your day. Okay?\n\nChannel 0: You too.\n\nChannel 1: Yes.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.28,"sentiment":"neutral","sentiment_score":0.14568528532981873},{"text":"This is Fletcher from Work Ventures.","start":1.28,"end":2.8,"sentiment":"neutral","sentiment_score":0.20279488464196524},{"text":"How can I help you?","start":2.8,"end":3.78,"sentiment":"neutral","sentiment_score":0.20057848393917083}],"sentiment":"neutral","sentiment_score":0.19711225107312202,"channel":1,"num_words":12,"start":1.04,"end":3.78},{"sentences":[{"text":"Yes.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.1634040325880051},{"text":"Good morning.","start":5.2,"end":5.92,"sentiment":"positive","sentiment_score":0.3419571667909622},{"text":"Looking for Matt 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Ventures called looking for Matt Eanson, but he is in a meeting. The representative suggested sending an email to him instead. The call ends with the representative offering to send an email and the customer thanking them."},"intents":{"segments":[{"text":"Just following up on that email you sent to him. Is he available? Yeah.","start_word":24,"end_word":37,"intents":[{"intent":"Follow up on email","confidence_score":0.7950355}]},{"text":"And following up about the AFC protocol. Yes. Okay.","start_word":61,"end_word":69,"intents":[{"intent":"Discuss avac protocol","confidence_score":0.00079421914}]},{"text":"I'm just gonna put you on a brief hold. Okay?","start_word":72,"end_word":81,"intents":[{"intent":"Put on hold","confidence_score":0.40712208}]},{"text":"Unfortunately, he is in a meeting at the moment. Best thing I can recommend you to do at this time, it would be to just, shoot him an email. Okay.","start_word":91,"end_word":120,"intents":[{"intent":"Recommend email","confidence_score":0.11608616}]}]},"sentiments":{"segments":[{"text":"Hi. This is Fletcher from Work Ventures. How can I help you? Yes.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1869567185640335},{"text":"Good morning.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.33460211753845215},{"text":"Looking for Matt Eanson. Yeah. What was this regarding? Just following up on that email you sent to him. Is he available? Yeah. Was your did you just say your company was AFC? No. Vigilance a I. Vigilant? That's your company name? Yes. Yeah. No worries. And following up about the AFC protocol. Yes. Okay. No worries. I'm just gonna put you on a brief hold. Okay? See if he's available. Thank you. No worries. 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