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Sure. Sure. Thank you. Arjun, are you trying to reconfirm the card number? How are you doing? Okay. One moment. Let me go back to your account. Okay. Sure. So I'll be processing the refund, and then I will send you an email with the screenshot for your reference. Okay? Because I need to do it one by one per transaction. Alright? So within an hour, you will receive an email. I need to do it one by one, and then I will send you the email, and then I'll call you back. Okay? Arjun x at hot mail dot com. Was that right? Sure. Yeah. Yeah. I will do it in uh-huh. Yes. So once you process the payment through the ANZ, if you don't want to save your card, please ensure to untick the box. Or if you would like, you can also process your payment via BPAY or via bank transfer. We do have yeah. Just refer to the invoice. You will see the details there. Okay? So, yeah, I will make this as priority. After this call, I will be on it and then call you back. Mm-mm. Mm-mm. I understand. Yeah. Yes. I will do it. Sure. This will be my priority. This is call. I will work on it. Okay? And then call you back after I send that email. Thank you. Talk to you later, Arjun. 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you so much for calling your account. Arjun? Mhmm. Thank you for calling us back. So have you spoken to your bank and unblocked your card?\n\nOkay. So you said 4111. Correct? The last 4. Sure.\n\nSure. Sure. Thank you. Arjun, are you trying to reconfirm the card number? How are you doing?\n\nOkay. One moment. Let me go back to your account. Okay. Sure.\n\nSo I'll be processing the refund, and then I will send you an email with the screenshot for your reference. Okay? Because I need to do it one by one per transaction. Alright? So within an hour, you will receive an email.\n\nI need to do it one by one, and then I will send you the email, and then I'll call you back. Okay? Arjun x at hot mail dot com. Was that right? Sure.\n\nYeah. Yeah. I will do it in uh-huh. Yes. So once you process the payment through the ANZ, if you don't want to save your card, please ensure to untick the box.\n\nOr if you would like, you can also process your payment via BPAY or via bank transfer. We do have yeah. Just refer to the invoice. You will see the details there. Okay?\n\nSo, yeah, I will make this as priority. After this call, I will be on it and then call you back. Mm-mm. Mm-mm. I understand.\n\nYeah. Yes. I will do it. Sure. This will be my priority.\n\nThis is call. I will work on it. Okay? And then call you back after I send that email. Thank you.\n\nTalk to you later, Arjun. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":1.68,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6517661884427071},{"text":"Arjun?","start":4.64,"end":5.14,"sentiment":"positive","sentiment_score":0.37137293815612793},{"text":"Mhmm.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.1416439563035965},{"text":"Thank you for calling us back.","start":8.0,"end":9.5199995,"sentiment":"positive","sentiment_score":0.5025269438823065},{"text":"So have you spoken to your bank and unblocked your card?","start":9.5199995,"end":13.62,"sentiment":"neutral","sentiment_score":0.1375234519893473}],"sentiment":"positive","sentiment_score":0.3798172606362237,"num_words":27,"start":1.68,"end":13.62},{"sentences":[{"text":"Okay.","start":18.155,"end":18.655,"sentiment":"neutral","sentiment_score":0.05551644787192345},{"text":"So you said 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Hi, Melissa. Hi. I have spoken to the bank. They confirmed that they have unblocked the card so you can refund it to the original card. Yes. Let me reconfirm that. Yeah. Let me reconfirm that. Yeah. That's correct. 4111. Okay. How long will it take? Yeah. Mhmm. Okay. Understand? Alright. I will look forward for that is correct. Argenx@hotmail.com. Yeah. I will wait for the email, and I will wait for call as well. And then I hope the funds will reach reach my account today. And then I will make payment with a different card for the subscription for March. That is a due date until March 11. I will do that before that day. I will do the b pay. Yeah. I think I will do a b pay. Correct. Yeah. Yeah. Alright. Thank you. I really appreciate that because my account has gone over overdrawn, and I will have to pay interest for overdrawn facility as well. But I yeah. But if you can process it as soon as possible today, that'd be good because I don't have any fun. Thank you. Appreciate that, Melissa. Thank you so much. Bye bye. Take care. 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Hi, Melissa. Hi. I have spoken to the bank. They confirmed that they have unblocked the card so you can refund it to the original card.\n\nYes. Let me reconfirm that. Yeah. Let me reconfirm that. Yeah.\n\nThat's correct. 4111. Okay. How long will it take? Yeah.\n\nMhmm. Okay. Understand? Alright. I will look forward for that is correct.\n\nArgenx@hotmail.com. Yeah. I will wait for the email, and I will wait for call as well. And then I hope the funds will reach reach my account today. And then I will make payment with a different card for the subscription for March.\n\nThat is a due date until March 11. I will do that before that day. I will do the b pay. Yeah. I think I will do a b pay.\n\nCorrect. Yeah. Yeah. Alright. Thank you.\n\nI really appreciate that because my account has gone over overdrawn, and I will have to pay interest for overdrawn facility as well. But I yeah. But if you can process it as soon as possible today, that'd be good because I don't have any fun. Thank you. Appreciate that, Melissa.\n\nThank you so much. Bye bye. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.21637031435966492},{"text":"Hi, Melissa.","start":5.68,"end":6.5,"sentiment":"neutral","sentiment_score":0.18443689495325089},{"text":"Hi.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.2729399800300598},{"text":"I have spoken to the bank.","start":11.84,"end":13.095,"sentiment":"neutral","sentiment_score":0.14851248264312744},{"text":"They confirmed that they have unblocked the card so you can refund it to the original card.","start":13.095,"end":17.035,"sentiment":"neutral","sentiment_score":0.15518639039467363}],"sentiment":"neutral","sentiment_score":0.1624973191431275,"num_words":27,"start":5.44,"end":17.035},{"sentences":[{"text":"Yes.","start":23.494999,"end":23.735,"sentiment":"neutral","sentiment_score":0.044914234429597855},{"text":"Let me reconfirm 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correct.","start":151.345,"end":154.38501,"sentiment":"neutral","sentiment_score":0.02993912948295474}],"sentiment":"neutral","sentiment_score":0.029807175199190777,"num_words":12,"start":139.94,"end":154.38501},{"sentences":[{"text":"Argenx@hotmail.com.","start":154.38501,"end":155.74501,"sentiment":"neutral","sentiment_score":0.018835248425602913},{"text":"Yeah.","start":155.74501,"end":155.985,"sentiment":"neutral","sentiment_score":0.10131758451461792},{"text":"I will wait for the email, and I will wait for call as well.","start":155.985,"end":158.865,"sentiment":"neutral","sentiment_score":0.11422273782747132},{"text":"And then I hope the funds will reach reach my account today.","start":158.865,"end":161.73,"sentiment":"neutral","sentiment_score":0.25013656665881473},{"text":"And then I will make payment with a different card for the subscription for 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overdrawn facility as well.","start":198.87,"end":205.69,"sentiment":"neutral","sentiment_score":-0.05324589072362236},{"text":"But I yeah.","start":205.77501,"end":207.695,"sentiment":"neutral","sentiment_score":-0.041333102931578956},{"text":"But if you can process it as soon as possible today, that'd be good because I don't have any fun.","start":207.695,"end":212.035,"sentiment":"neutral","sentiment_score":-0.10024219090119005},{"text":"Thank you.","start":213.05501,"end":213.71501,"sentiment":"neutral","sentiment_score":0.23800675570964813},{"text":"Appreciate that, Melissa.","start":216.975,"end":217.93501,"sentiment":"neutral","sentiment_score":0.2811410129070282}],"sentiment":"neutral","sentiment_score":-0.03988356986904845,"num_words":51,"start":198.87,"end":217.93501},{"sentences":[{"text":"Thank you so much.","start":217.93501,"end":218.75694,"sentiment":"positive","sentiment_score":0.5913512110710144},{"text":"Bye bye.","start":219.71695,"end":220.51694,"sentiment":"neutral","sentiment_score":0.22801823168992996},{"text":"Take care.","start":220.51694,"end":220.91695,"sentiment":"neutral","sentiment_score":0.15855059027671814},{"text":"Bye bye.","start":220.91695,"end":221.57695,"sentiment":"neutral","sentiment_score":0.12354294210672379}],"sentiment":"positive","sentiment_score":0.3385628372430801,"num_words":10,"start":217.93501,"end":221.57695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your account. Arjun?\n\nChannel 1: Yeah. Hi, Melissa.\n\nChannel 0: Mhmm.\n\nChannel 1: Hi.\n\nChannel 0: Thank you for calling us back. So have you spoken to your bank\n\nChannel 1: I\n\nChannel 0: and\n\nChannel 1: have\n\nChannel 0: unblocked\n\nChannel 1: spoken to the bank.\n\nChannel 0: your\n\nChannel 1: They\n\nChannel 0: card?\n\nChannel 1: confirmed that they have unblocked the card so you can refund it to the original card.\n\nChannel 0: Okay. So you said 4111.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: Let me\n\nChannel 0: The\n\nChannel 1: reconfirm\n\nChannel 0: last 4.\n\nChannel 1: that. Yeah. Let\n\nChannel 0: Sure.\n\nChannel 1: me reconfirm that.\n\nChannel 0: Sure. Sure. Thank you. Arjun, are you trying to reconfirm the card number? How are you doing?\n\nChannel 1: Yeah. That's correct. 4111.\n\nChannel 0: Okay. One moment. Let me go back to your account. Okay. Sure.\n\nSo I'll be processing the refund, and then I will send you an email with the screenshot for your reference. Okay? Because I need\n\nChannel 1: Okay.\n\nChannel 0: to\n\nChannel 1: How\n\nChannel 0: do\n\nChannel 1: long\n\nChannel 0: it\n\nChannel 1: will it take?\n\nChannel 0: one by one\n\nChannel 1: Yeah.\n\nChannel 0: per transaction.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright?\n\nChannel 1: Okay.\n\nChannel 0: So within an hour, you will receive an email. I need to do it one by one, and then I will\n\nChannel 1: Understand?\n\nChannel 0: send you the email, and then I'll call you back. Okay?\n\nChannel 1: Alright.\n\nChannel 0: Arjun\n\nChannel 1: I\n\nChannel 0: x\n\nChannel 1: will look\n\nChannel 0: at\n\nChannel 1: forward\n\nChannel 0: hot mail dot\n\nChannel 1: for\n\nChannel 0: com.\n\nChannel 1: that\n\nChannel 0: Was\n\nChannel 1: is\n\nChannel 0: that\n\nChannel 1: correct.\n\nChannel 0: right?\n\nChannel 1: Argenx@hotmail.com. Yeah. I will wait for the email, and I will wait for call as well. And then I hope the\n\nChannel 0: Sure.\n\nChannel 1: funds will reach reach my account today.\n\nChannel 0: Yeah.\n\nChannel 1: And then\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: will\n\nChannel 0: will\n\nChannel 1: make\n\nChannel 0: do\n\nChannel 1: payment\n\nChannel 0: it in\n\nChannel 1: with a different card for the subscription for\n\nChannel 0: uh-huh.\n\nChannel 1: March. That is a due date until March 11. I will do that before that day.\n\nChannel 0: Yes. So once you process the payment through the ANZ, if you don't want to save your card, please ensure to untick the box. Or if you would like, you can also process your payment via BPAY or via bank transfer.\n\nChannel 1: I will do the b\n\nChannel 0: We\n\nChannel 1: pay.\n\nChannel 0: do\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: I think I will do a b pay. Correct. Yeah.\n\nChannel 0: yeah. Just refer to the invoice. You will see the\n\nChannel 1: Yeah.\n\nChannel 0: details there. Okay? So, yeah,\n\nChannel 1: Alright.\n\nChannel 0: I will make this as priority. After this call, I will\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: on\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: really\n\nChannel 0: and\n\nChannel 1: appreciate\n\nChannel 0: then\n\nChannel 1: that\n\nChannel 0: call you\n\nChannel 1: because\n\nChannel 0: back.\n\nChannel 1: my account\n\nChannel 0: Mm-mm.\n\nChannel 1: has gone over overdrawn, and\n\nChannel 0: Mm-mm.\n\nChannel 1: I will have to pay interest for overdrawn facility as well.\n\nChannel 0: I\n\nChannel 1: But\n\nChannel 0: understand.\n\nChannel 1: I yeah. But if you can\n\nChannel 0: Yeah.\n\nChannel 1: process it as soon as possible today, that'd be good\n\nChannel 0: Yes.\n\nChannel 1: because I don't have\n\nChannel 0: I\n\nChannel 1: any fun.\n\nChannel 0: will do it. Sure. This\n\nChannel 1: Thank\n\nChannel 0: will\n\nChannel 1: you.\n\nChannel 0: be my priority. This is call. I will work on it. Okay? And then call you back\n\nChannel 1: Appreciate\n\nChannel 0: after I\n\nChannel 1: that,\n\nChannel 0: send\n\nChannel 1: Melissa.\n\nChannel 0: that email.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank you. Talk to\n\nChannel 1: Bye\n\nChannel 0: you later,\n\nChannel 1: bye.\n\nChannel 0: Arjun.\n\nChannel 1: Take care. Bye\n\nChannel 0: Bye\n\nChannel 1: bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":1.68,"end":3.9399998,"sentiment":"positive","sentiment_score":0.6517661884427071},{"text":"Arjun?","start":4.64,"end":5.14,"sentiment":"positive","sentiment_score":0.37137293815612793}],"sentiment":"positive","sentiment_score":0.6206113828553094,"channel":0,"num_words":9,"start":1.68,"end":5.14},{"sentences":[{"text":"Yeah.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.21637031435966492},{"text":"Hi, 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customer calls to inquire about a refund on their account. The agent confirms the refund and sends a screenshot of the refund to the customer. The agent also explains the process for future refunds and promises to follow up with the customer."},"intents":{"segments":[{"text":"confirmed that they have unblocked the card so you can refund it to the original card. Okay.","start_word":38,"end_word":54,"intents":[{"intent":"Process refund","confidence_score":0.93326956}]},{"text":"Arjun, are you trying to reconfirm the card number? How are you doing? Yeah.","start_word":78,"end_word":91,"intents":[{"intent":"Confirm card number","confidence_score":0.45329675}]},{"text":"So I'll be processing the refund, and then I will send you an email with the screenshot for your reference. Okay? Because I need Okay.","start_word":107,"end_word":131,"intents":[{"intent":"Send screenshot","confidence_score":0.8485203}]},{"text":"So within an hour, you will receive an email. I need to do it one by one, and then I will Understand? send you the email, and then I'll call you back. Okay?","start_word":149,"end_word":181,"intents":[{"intent":"Receive email","confidence_score":0.24009992}]},{"text":"I will wait for the email, and I will wait for call as well. And then I hope the Sure. funds will reach reach my account today. Yeah.","start_word":203,"end_word":230,"intents":[{"intent":"Wait for email","confidence_score":0.10531605}]},{"text":"I I will will make do payment it in with a different card for the subscription for uh-huh. March. That is a due date until March 11. I will do that before that day. Yes. So once you process the payment through the ANZ, if you don't want to save your card, please ensure to untick the box. 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And then I hope the Sure. funds will reach reach my account today. Yeah. And then Yeah. I I will will make do payment it in with a different card for the subscription for uh-huh. March. That is a due date until March 11. I will do that before that day. Yes. So once you process the payment through the ANZ, if you don't want to save your card, please ensure to untick the box. Or if you would like, you can also process your payment via BPAY or via bank transfer. I will do the We b pay. do Yeah. have I think I will do a b pay. Correct. Yeah. yeah. Just refer to the invoice. You will see the Yeah. details there. Okay? So, yeah, Alright. I will make this as priority. After this call, I will Thank be you. on I it really and appreciate then that call you because back. my account Mm-mm. has gone over overdrawn, and Mm-mm. I will have to pay interest for overdrawn facility as well. I But understand. I yeah. 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