{"metadata":{"transaction_key":"deprecated","request_id":"019ef263-aa81-7692-b84a-37d87b2b8ab2","sha256":"7a15dff5b8fda771638356928b77331f154d8e04fc9b1c9ab9ee3b85a72a4569","created":"2026-06-23T02:51:19.830Z","duration":128.95193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":417,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":461,"output_tokens":461},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":461,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good afternoon. Alec, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful. Thank you for asking. Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alec, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July. About three months, sir. Yes. Okay. Maybe I can try to call you back again after three months. Alright. No worries, Alec. Thank you. Alright. Bye bye.","confidence":0.99902344,"words":[{"word":"yes","start":3.9199998,"end":4.42,"confidence":0.95947266,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11167539656162262},{"word":"good","start":4.7999997,"end":4.96,"confidence":0.95410156,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3129306137561798},{"word":"afternoon","start":4.96,"end":5.46,"confidence":0.98950195,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23213887214660645},{"word":"alec","start":6.08,"end":6.3999996,"confidence":0.8979492,"punctuated_word":"Alec,","sentiment":"neutral","sentiment_score":0.2684338092803955},{"word":"it's","start":6.3999996,"end":6.8999996,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2521546483039856},{"word":"ronald","start":7.12,"end":7.62,"confidence":0.9892578,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.18648776412010193},{"word":"from","start":7.9199996,"end":8.42,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2097477465867996},{"word":"cloud","start":8.559999,"end":8.96,"confidence":0.7392578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.19815541803836825},{"word":"solution","start":8.96,"end":9.46,"confidence":0.9658203,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.20771345496177673},{"word":"it","start":9.599999,"end":10.099999,"confidence":0.98413086,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1707981377840042},{"word":"how","start":10.8,"end":10.96,"confidence":0.8691406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22040265798568728},{"word":"are","start":10.96,"end":11.04,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2061275690793991},{"word":"you","start":11.04,"end":11.2,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2220541685819626},{"word":"doing","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2267947643995285},{"word":"today","start":11.44,"end":11.94,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2261700928211212},{"word":"i'm","start":13.759999,"end":14.24,"confidence":0.8901367,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6579593420028687},{"word":"doing","start":14.24,"end":14.639999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.7089735269546509},{"word":"wonderful","start":14.639999,"end":15.139999,"confidence":0.9995117,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7147371768951416},{"word":"thank","start":15.345,"end":15.505,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6468938589096069},{"word":"you","start":15.505,"end":15.665,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6110672354698181},{"word":"for","start":15.665,"end":15.745,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5986797213554382},{"word":"asking","start":15.745,"end":16.244999,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5895195007324219},{"word":"alex","start":17.185,"end":17.665,"confidence":0.9147949,"punctuated_word":"Alex,","sentiment":"neutral","sentiment_score":0.046092689037323},{"word":"i","start":17.665,"end":17.985,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04245512932538986},{"word":"hope","start":17.985,"end":18.225,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.047490935772657394},{"word":"you","start":18.225,"end":18.465,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02358606643974781},{"word":"still","start":18.465,"end":18.965,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.022767813876271248},{"word":"remember","start":19.105,"end":19.585,"confidence":0.93847656,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.023964615538716316},{"word":"the","start":19.585,"end":19.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02746097929775715},{"word":"company","start":19.745,"end":20.145,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.05534845590591431},{"word":"because","start":20.145,"end":20.465,"confidence":0.6772461,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.017251012846827507},{"word":"the","start":20.465,"end":20.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01234901137650013},{"word":"last","start":20.545,"end":20.865,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.005602680146694183},{"word":"time","start":20.865,"end":21.025,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.014176351949572563},{"word":"that","start":21.025,"end":21.265,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.020761702209711075},{"word":"we","start":21.265,"end":21.505001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.034097377210855484},{"word":"touched","start":21.505001,"end":21.825,"confidence":0.6040039,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.04817855730652809},{"word":"base","start":21.825,"end":22.065,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.03718642145395279},{"word":"with","start":22.065,"end":22.225,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03189210593700409},{"word":"you","start":22.225,"end":22.725,"confidence":0.99560547,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.031890563666820526},{"word":"it","start":23.105,"end":23.265,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013485843315720558},{"word":"was","start":23.265,"end":23.585,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.004964841529726982},{"word":"the","start":23.585,"end":24.085,"confidence":0.68310547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017215562984347343},{"word":"september","start":24.385,"end":24.885,"confidence":0.9873047,"punctuated_word":"September","sentiment":"neutral","sentiment_score":0.016392439603805542},{"word":"of","start":24.945,"end":25.105,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.017945246770977974},{"word":"last","start":25.105,"end":25.425,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.013199089094996452},{"word":"year","start":25.425,"end":25.925,"confidence":0.9797363,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.021885734051465988},{"word":"and","start":26.465,"end":26.865,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010140009224414824},{"word":"during","start":26.865,"end":27.265,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.005474003031849861},{"word":"that","start":27.265,"end":27.505001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002406887710094452},{"word":"time","start":27.505001,"end":28.005001,"confidence":0.9995117,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.003674165345728398},{"word":"i","start":28.36,"end":28.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010484803467988968},{"word":"was","start":28.6,"end":29.1,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.004925007000565529},{"word":"trying","start":29.240002,"end":29.560001,"confidence":0.7026367,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0016945227980613708},{"word":"to","start":29.560001,"end":29.800001,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.002160094678401947},{"word":"arrange","start":29.800001,"end":30.2,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.023815423250198364},{"word":"a","start":30.2,"end":30.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018079176545143127},{"word":"meeting","start":30.36,"end":30.68,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.02779780514538288},{"word":"with","start":30.68,"end":30.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.015251321718096731},{"word":"you","start":30.92,"end":31.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030401362106204033},{"word":"together","start":31.32,"end":31.720001,"confidence":0.9707031,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.024772386997938156},{"word":"with","start":31.720001,"end":31.960001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03549037128686905},{"word":"my","start":31.960001,"end":32.2,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04218440130352974},{"word":"cto","start":32.2,"end":32.7,"confidence":0.9947917,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.040296733379364014},{"word":"mister","start":33.48,"end":33.98,"confidence":0.9921875,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.03740530088543892},{"word":"bajit","start":34.04,"end":34.54,"confidence":0.55354816,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.03381866216659546},{"word":"singh","start":34.6,"end":35.08,"confidence":0.9003906,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.041880104690790176},{"word":"to","start":35.08,"end":35.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05372442305088043},{"word":"introduce","start":35.48,"end":35.98,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05703134089708328},{"word":"our","start":36.04,"end":36.28,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04881337657570839},{"word":"company","start":36.28,"end":36.68,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0578899085521698},{"word":"and","start":36.68,"end":36.84,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07176848500967026},{"word":"our","start":36.84,"end":37.0,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05336093157529831},{"word":"services","start":37.0,"end":37.5,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.03669097647070885},{"word":"name","start":38.760002,"end":39.0,"confidence":1.0,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.03677227348089218},{"word":"of","start":39.0,"end":39.16,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.020970419049263},{"word":"the","start":39.16,"end":39.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02570764534175396},{"word":"company","start":39.32,"end":39.64,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.04187590256333351},{"word":"again","start":39.64,"end":40.04,"confidence":0.8527832,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.033626824617385864},{"word":"alec","start":40.04,"end":40.36,"confidence":0.9494629,"punctuated_word":"Alec,","sentiment":"neutral","sentiment_score":0.04366644844412803},{"word":"it's","start":40.36,"end":40.68,"confidence":0.9941406,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05605250224471092},{"word":"cloud","start":40.68,"end":41.08,"confidence":0.5810547,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07006290555000305},{"word":"solution","start":41.08,"end":41.58,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.060080114752054214},{"word":"it","start":41.64,"end":42.14,"confidence":0.9975586,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.04490501433610916},{"word":"we","start":43.065,"end":43.145,"confidence":0.97998047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04023009538650513},{"word":"are","start":43.145,"end":43.305,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03520994633436203},{"word":"a","start":43.305,"end":43.805,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04369299486279488},{"word":"managed","start":44.024998,"end":44.425,"confidence":0.9580078,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.0593344122171402},{"word":"service","start":44.425,"end":44.825,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03420431166887283},{"word":"provider","start":44.825,"end":45.325,"confidence":0.99853516,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.03640013188123703},{"word":"we","start":45.704998,"end":45.864998,"confidence":0.9921875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.039368078112602234},{"word":"are","start":45.864998,"end":46.024998,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03865546360611915},{"word":"also","start":46.024998,"end":46.344997,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.033668652176856995},{"word":"microsoft","start":46.344997,"end":46.824997,"confidence":0.73291016,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.04382418841123581},{"word":"trusted","start":46.824997,"end":47.305,"confidence":0.9614258,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.050648026168346405},{"word":"partner","start":47.305,"end":47.805,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.05215840041637421},{"word":"providing","start":48.344997,"end":48.824997,"confidence":0.68359375,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.04594086110591888},{"word":"services","start":48.824997,"end":49.324997,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.046670153737068176},{"word":"for","start":49.465,"end":49.945,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.060644928365945816},{"word":"cloud","start":49.945,"end":50.265,"confidence":0.9902344,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.063958078622818},{"word":"solutions","start":50.265,"end":50.765,"confidence":0.88378906,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.05379315093159675},{"word":"cybersecurity","start":51.065,"end":51.565,"confidence":0.9213867,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.046490997076034546},{"word":"backup","start":52.745,"end":53.144997,"confidence":0.9580078,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.04345408082008362},{"word":"and","start":53.144997,"end":53.385,"confidence":0.7973633,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04275713488459587},{"word":"recovery","start":53.385,"end":53.885,"confidence":0.9680176,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.05347886309027672},{"word":"sharepoint","start":53.945,"end":54.445,"confidence":0.9781901,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.046149421483278275},{"word":"manage","start":55.225,"end":55.704998,"confidence":0.6867676,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.03936515003442764},{"word":"three","start":55.704998,"end":55.864998,"confidence":0.9951172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03557676821947098},{"word":"sixty","start":55.864998,"end":56.265,"confidence":0.7578125,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.026668241247534752},{"word":"five","start":56.265,"end":56.665,"confidence":0.91186523,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.04074770212173462},{"word":"power","start":56.665,"end":57.165,"confidence":0.9951172,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.06031474471092224},{"word":"bi","start":57.225,"end":57.465,"confidence":0.9020996,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.038214027881622314},{"word":"and","start":57.465,"end":57.625,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.019885526970028877},{"word":"many","start":57.625,"end":57.864998,"confidence":0.7709961,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.02237751893699169},{"word":"more","start":57.864998,"end":58.364998,"confidence":0.9980469,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.01326519064605236},{"word":"and","start":58.88,"end":59.280003,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.004298988729715347},{"word":"reason","start":59.280003,"end":59.68,"confidence":0.91845703,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02120130881667137},{"word":"for","start":59.68,"end":59.84,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017351780086755753},{"word":"my","start":59.84,"end":60.0,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.011262398213148115},{"word":"call","start":60.0,"end":60.24,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02062428742647171},{"word":"today","start":60.24,"end":60.48,"confidence":1.0,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.011598793789744375},{"word":"alec","start":60.48,"end":60.98,"confidence":0.9638672,"punctuated_word":"Alec,","sentiment":"neutral","sentiment_score":0.00507435342296958},{"word":"same","start":61.36,"end":61.600002,"confidence":0.9892578,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.004226706922054291},{"word":"thing","start":61.600002,"end":61.760002,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.012767385691404344},{"word":"as","start":61.760002,"end":62.08,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02245786041021347},{"word":"before","start":62.08,"end":62.58,"confidence":0.81274414,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.00948849506676197},{"word":"we're","start":63.280003,"end":63.600002,"confidence":0.9970703,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.031146055087447166},{"word":"only","start":63.600002,"end":63.84,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.03793434426188469},{"word":"hoping","start":63.84,"end":64.16,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.022848937660455704},{"word":"to","start":64.16,"end":64.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008852384984493256},{"word":"arrange","start":64.32,"end":64.64,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.027191579341888428},{"word":"an","start":64.64,"end":64.96,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.02158225327730179},{"word":"introductory","start":64.96,"end":65.46,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.03220400586724281},{"word":"meeting","start":65.68,"end":66.08,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.030795414000749588},{"word":"with","start":66.08,"end":66.16,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02492828667163849},{"word":"you","start":66.16,"end":66.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02833443135023117},{"word":"simply","start":66.4,"end":66.8,"confidence":0.9350586,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.020785599946975708},{"word":"to","start":66.8,"end":66.880005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023696303367614743},{"word":"introduce","start":66.880005,"end":67.380005,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.031184814870357513},{"word":"our","start":67.44,"end":67.68,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.020728550851345066},{"word":"company","start":67.68,"end":68.18,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.033233944326639175},{"word":"only","start":68.56,"end":68.880005,"confidence":0.5883789,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.022338226437568665},{"word":"for","start":68.880005,"end":69.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015923425555229187},{"word":"future","start":69.12,"end":69.520004,"confidence":0.99902344,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.005506053566932678},{"word":"reference","start":69.520004,"end":70.020004,"confidence":0.9951172,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.01201113872230053},{"word":"and","start":70.845,"end":71.345,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03506575524806976},{"word":"if","start":71.40501,"end":71.565,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04476102441549301},{"word":"you","start":71.565,"end":71.645004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030026577413082123},{"word":"can","start":71.645004,"end":71.885,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03173939883708954},{"word":"remember","start":71.885,"end":72.205,"confidence":0.99902344,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.0420762300491333},{"word":"sir","start":72.205,"end":72.445,"confidence":1.0,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.05243943631649017},{"word":"the","start":72.445,"end":72.525,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08192123472690582},{"word":"last","start":72.525,"end":72.685005,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.06380391120910645},{"word":"time","start":72.685005,"end":72.845,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.06406421214342117},{"word":"that","start":72.845,"end":73.005005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06811928749084473},{"word":"i","start":73.005005,"end":73.165,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05552221089601517},{"word":"talked","start":73.165,"end":73.40501,"confidence":0.9970703,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.03280796855688095},{"word":"to","start":73.40501,"end":73.565,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06549351662397385},{"word":"you","start":73.565,"end":73.725006,"confidence":0.98046875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.06224733591079712},{"word":"you","start":73.725006,"end":73.805,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09347736090421677},{"word":"asked","start":73.805,"end":73.965004,"confidence":0.99609375,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.08408035337924957},{"word":"me","start":73.965004,"end":74.125,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10472088307142258},{"word":"to","start":74.125,"end":74.285,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13757847249507904},{"word":"call","start":74.285,"end":74.445,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.09419531375169754},{"word":"you","start":74.445,"end":74.685005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1094486489892006},{"word":"back","start":74.685005,"end":75.185005,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.09560726583003998},{"word":"after","start":75.485,"end":75.985,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.11646220088005066},{"word":"four","start":76.365005,"end":76.605,"confidence":0.54589844,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.12283504754304886},{"word":"to","start":76.605,"end":76.765,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12193771451711656},{"word":"five","start":76.765,"end":77.005005,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.10689358413219452},{"word":"months","start":77.005005,"end":77.505005,"confidence":0.76000977,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.08806642889976501},{"word":"and","start":78.045006,"end":78.445,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07354864478111267},{"word":"we're","start":78.445,"end":78.765,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.09762777388095856},{"word":"hoping","start":78.765,"end":79.08501,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.08189796656370163},{"word":"that","start":79.08501,"end":79.325005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09181754291057588},{"word":"you","start":79.325005,"end":79.40501,"confidence":0.9716797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06166878715157509},{"word":"have","start":79.40501,"end":79.565,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06831754744052887},{"word":"an","start":79.565,"end":79.725006,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.058800108730793},{"word":"available","start":79.725006,"end":80.205,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.04954208433628082},{"word":"time","start":80.205,"end":80.525,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04746337607502937},{"word":"next","start":80.525,"end":80.765,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.07391181588172913},{"word":"month","start":80.765,"end":81.08501,"confidence":0.9448242,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.06307484209537506},{"word":"maybe","start":81.08501,"end":81.325005,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.0691128820180893},{"word":"on","start":81.325005,"end":81.565,"confidence":0.94628906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.050330691039562225},{"word":"first","start":81.565,"end":81.805,"confidence":0.99316406,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.045961543917655945},{"word":"or","start":81.805,"end":82.045006,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07030646502971649},{"word":"second","start":82.045006,"end":82.365005,"confidence":0.99902344,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.06046976149082184},{"word":"week","start":82.365005,"end":82.525,"confidence":0.9921875,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.052034907042980194},{"word":"of","start":82.525,"end":82.685005,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06766623258590698},{"word":"july","start":82.685005,"end":83.185005,"confidence":0.9421387,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":-0.11859918385744096},{"word":"about","start":118.509995,"end":118.75,"confidence":0.9902344,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.17633482813835144},{"word":"three","start":118.75,"end":118.99,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.1273677945137024},{"word":"months","start":118.99,"end":119.31,"confidence":0.8703613,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.1401454508304596},{"word":"sir","start":119.31,"end":119.46999,"confidence":0.9655762,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.12772047519683838},{"word":"yes","start":119.46999,"end":119.71,"confidence":0.9345703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03857947513461113},{"word":"okay","start":119.71,"end":120.03,"confidence":0.96362305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04020307958126068},{"word":"maybe","start":120.03,"end":120.27,"confidence":0.9980469,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.095943883061409},{"word":"i","start":120.27,"end":120.35,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08640556037425995},{"word":"can","start":120.35,"end":120.509995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10097748786211014},{"word":"try","start":120.509995,"end":120.67,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.10356375575065611},{"word":"to","start":120.67,"end":120.829994,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1030917465686798},{"word":"call","start":120.829994,"end":120.99,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05899179354310036},{"word":"you","start":120.99,"end":121.149994,"confidence":0.94628906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1014886200428009},{"word":"back","start":121.149994,"end":121.31,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0633484274148941},{"word":"again","start":121.31,"end":121.63,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.10483282804489136},{"word":"after","start":121.63,"end":121.869995,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06888233870267868},{"word":"three","start":121.869995,"end":122.03,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.0787874311208725},{"word":"months","start":122.03,"end":122.53,"confidence":0.98657227,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.05841325223445892},{"word":"alright","start":124.14687,"end":124.64687,"confidence":0.9885254,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1073235720396042},{"word":"no","start":125.10687,"end":125.26688,"confidence":0.76416016,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12414814531803132},{"word":"worries","start":125.26688,"end":125.66688,"confidence":0.9970703,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.1360359787940979},{"word":"alec","start":125.66688,"end":126.06688,"confidence":0.79418945,"punctuated_word":"Alec.","sentiment":"neutral","sentiment_score":0.13873246312141418},{"word":"thank","start":126.06688,"end":126.226875,"confidence":0.96875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26668521761894226},{"word":"you","start":126.226875,"end":126.726875,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25836873054504395},{"word":"alright","start":128.06688,"end":128.46687,"confidence":0.9794922,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10339699685573578},{"word":"bye","start":128.46687,"end":128.62688,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.088645800948143},{"word":"bye","start":128.62688,"end":128.95193,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.06119754537940025}],"paragraphs":{"transcript":"\nYes. Good afternoon. Alec, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alec, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July. About three months, sir.\n\nYes. Okay. Maybe I can try to call you back again after three months. Alright. No worries, Alec.\n\nThank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.11167539656162262},{"text":"Good afternoon.","start":4.7999997,"end":5.46,"sentiment":"neutral","sentiment_score":0.2725347429513931},{"text":"Alec, it's Ronald from Cloud Solution IT.","start":6.08,"end":10.099999,"sentiment":"neutral","sentiment_score":0.21335585415363312},{"text":"How are you doing today?","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":0.22030985057353974},{"text":"I'm doing wonderful.","start":13.759999,"end":15.139999,"sentiment":"positive","sentiment_score":0.6938900152842203}],"sentiment":"neutral","sentiment_score":0.29630306445890003,"num_words":18,"start":3.9199998,"end":15.139999},{"sentences":[{"text":"Thank you for asking.","start":15.345,"end":16.244999,"sentiment":"positive","sentiment_score":0.6115400791168213},{"text":"Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year.","start":17.185,"end":25.925,"sentiment":"neutral","sentiment_score":0.02545743465423584},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.465,"end":37.5,"sentiment":"neutral","sentiment_score":0.0282381905104827},{"text":"Name of the company again, Alec, it's Cloud Solution IT.","start":38.760002,"end":42.14,"sentiment":"neutral","sentiment_score":0.04337200503796339},{"text":"We are a managed service provider.","start":43.065,"end":45.325,"sentiment":"neutral","sentiment_score":0.04151198205848535}],"sentiment":"neutral","sentiment_score":0.06288637874078834,"num_words":72,"start":15.345,"end":45.325},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":45.704998,"end":58.364998,"sentiment":"neutral","sentiment_score":0.04232301399111748},{"text":"And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":58.88,"end":70.020004,"sentiment":"neutral","sentiment_score":0.009861903187508384},{"text":"And if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months.","start":70.845,"end":77.505005,"sentiment":"neutral","sentiment_score":-0.07713043747039941},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of July.","start":78.045006,"end":83.185005,"sentiment":"neutral","sentiment_score":-0.06853432404367547},{"text":"About three months, sir.","start":118.509995,"end":119.46999,"sentiment":"neutral","sentiment_score":-0.14289213716983795}],"sentiment":"neutral","sentiment_score":-0.024280573407080598,"num_words":104,"start":45.704998,"end":119.46999},{"sentences":[{"text":"Yes.","start":119.46999,"end":119.71,"sentiment":"neutral","sentiment_score":-0.03857947513461113},{"text":"Okay.","start":119.71,"end":120.03,"sentiment":"neutral","sentiment_score":-0.04020307958126068},{"text":"Maybe I can try to call you back again after three months.","start":120.03,"end":122.53,"sentiment":"neutral","sentiment_score":-0.08539392706006765},{"text":"Alright.","start":124.14687,"end":124.64687,"sentiment":"neutral","sentiment_score":0.1073235720396042},{"text":"No worries, Alec.","start":125.10687,"end":126.06688,"sentiment":"neutral","sentiment_score":0.13297219574451447}],"sentiment":"neutral","sentiment_score":-0.033181640009085335,"num_words":18,"start":119.46999,"end":126.06688},{"sentences":[{"text":"Thank you.","start":126.06688,"end":126.726875,"sentiment":"neutral","sentiment_score":0.2625269740819931},{"text":"Alright.","start":128.06688,"end":128.46687,"sentiment":"neutral","sentiment_score":0.10339699685573578},{"text":"Bye bye.","start":128.46687,"end":128.95193,"sentiment":"neutral","sentiment_score":0.07492167316377163}],"sentiment":"neutral","sentiment_score":0.15565885826945305,"num_words":5,"start":126.06688,"end":128.95193}]}}]},{"alternatives":[{"transcript":"Hello? Good. How are you? Again? I probably need to kick this down the road again a few months. And just yeah. Maybe consider if it's worth your while just because I'm trying to remember that last conversation. So we are also an MSP providing very similar services. So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you. But, yeah, feel free to consider whether you want to keep pursuing this. But if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid. Yeah. Sure. Okay. Alright. Thanks. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.9567871,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.022418245673179623},{"word":"good","start":12.32,"end":12.48,"confidence":0.7348633,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.34618908166885376},{"word":"how","start":12.48,"end":12.639999,"confidence":0.7441406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27456462383270264},{"word":"are","start":12.639999,"end":12.719999,"confidence":0.9472656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21169239282608032},{"word":"you","start":12.719999,"end":13.035,"confidence":0.9592285,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.28930091857910156},{"word":"again","start":26.794998,"end":27.294998,"confidence":0.68408203,"punctuated_word":"Again?","sentiment":"neutral","sentiment_score":0.011649095453321934},{"word":"i","start":84.454994,"end":84.84,"confidence":0.54003906,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35872483253479004},{"word":"probably","start":84.92,"end":85.32,"confidence":0.9921875,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.4387632310390472},{"word":"need","start":85.32,"end":85.56,"confidence":0.9970703,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3576880991458893},{"word":"to","start":85.56,"end":86.06,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3535125255584717},{"word":"kick","start":86.439995,"end":86.67999,"confidence":0.9160156,"punctuated_word":"kick","sentiment":"negative","sentiment_score":-0.4097597599029541},{"word":"this","start":86.67999,"end":86.92,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3963066637516022},{"word":"down","start":86.92,"end":87.159996,"confidence":0.99316406,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.4370914101600647},{"word":"the","start":87.159996,"end":87.24,"confidence":0.9790039,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3897783756256103},{"word":"road","start":87.24,"end":87.479996,"confidence":1.0,"punctuated_word":"road","sentiment":"negative","sentiment_score":-0.3669387102127075},{"word":"again","start":87.479996,"end":87.64,"confidence":0.9863281,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.319311261177063},{"word":"a","start":87.64,"end":87.71999,"confidence":0.62158203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32487595081329346},{"word":"few","start":87.71999,"end":87.88,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.30186399817466736},{"word":"months","start":87.88,"end":88.28,"confidence":0.88720703,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.24292030930519104},{"word":"and","start":88.28,"end":88.6,"confidence":0.6044922,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10953057557344437},{"word":"just","start":88.6,"end":89.1,"confidence":0.4267578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10617314279079436},{"word":"yeah","start":90.52,"end":90.84,"confidence":0.9411621,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09588664770126344},{"word":"maybe","start":90.84,"end":91.34,"confidence":0.97802734,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.17068438231945038},{"word":"consider","start":91.64,"end":92.14,"confidence":0.8330078,"punctuated_word":"consider","sentiment":"neutral","sentiment_score":-0.18434980511665344},{"word":"if","start":92.28,"end":92.35999,"confidence":0.9350586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11753930896520616},{"word":"it's","start":92.35999,"end":92.67999,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1007736474275589},{"word":"worth","start":92.67999,"end":93.159996,"confidence":0.9921875,"punctuated_word":"worth","sentiment":"neutral","sentiment_score":-0.12715715169906616},{"word":"your","start":93.159996,"end":93.479996,"confidence":0.96435547,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1286666989326477},{"word":"while","start":93.479996,"end":93.88,"confidence":0.99121094,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.10336753726005554},{"word":"just","start":93.88,"end":94.119995,"confidence":0.7675781,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.079459048807621},{"word":"because","start":94.119995,"end":94.619995,"confidence":0.9980469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0804862529039383},{"word":"i'm","start":94.92,"end":95.079994,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06939741969108582},{"word":"trying","start":95.079994,"end":95.31999,"confidence":0.97314453,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.06543401628732681},{"word":"to","start":95.31999,"end":95.399994,"confidence":0.9560547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04258959740400314},{"word":"remember","start":95.399994,"end":95.64,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.02945051342248917},{"word":"that","start":95.64,"end":95.88,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0394977405667305},{"word":"last","start":95.88,"end":96.119995,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.034869205206632614},{"word":"conversation","start":96.119995,"end":96.6,"confidence":0.9416504,"punctuated_word":"conversation.","sentiment":"neutral","sentiment_score":-0.05049581825733185},{"word":"so","start":96.6,"end":96.92,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0927562415599823},{"word":"we","start":96.92,"end":97.079994,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06941475719213486},{"word":"are","start":97.079994,"end":97.31999,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09269054979085922},{"word":"also","start":97.31999,"end":97.81999,"confidence":0.9873047,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.06551219522953033},{"word":"an","start":97.96,"end":98.03999,"confidence":0.8569336,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07133050262928009},{"word":"msp","start":98.03999,"end":98.53999,"confidence":0.95458984,"punctuated_word":"MSP","sentiment":"neutral","sentiment_score":-0.0907023698091507},{"word":"providing","start":99.695,"end":100.095,"confidence":0.95166016,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.04553639143705368},{"word":"very","start":100.095,"end":100.335,"confidence":0.9951172,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.06537488102912903},{"word":"similar","start":100.335,"end":100.735,"confidence":1.0,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.06360548734664917},{"word":"services","start":100.735,"end":101.215004,"confidence":0.95458984,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.04910464584827423},{"word":"so","start":101.215004,"end":101.615005,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08532166481018066},{"word":"i","start":101.615005,"end":101.695,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.116022989153862},{"word":"don't","start":101.695,"end":101.855,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09850912541151048},{"word":"know","start":101.855,"end":102.015,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1301129162311554},{"word":"if","start":102.015,"end":102.175,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11930125206708908},{"word":"it's","start":102.175,"end":102.335,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10696953535079956},{"word":"the","start":102.335,"end":102.415,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11042001843452454},{"word":"case","start":102.415,"end":102.655,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":-0.08400297164916992},{"word":"that","start":102.655,"end":102.815,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08959350734949112},{"word":"we'd","start":102.815,"end":102.975,"confidence":0.9812012,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":-0.12412726879119872},{"word":"be","start":102.975,"end":103.135,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1267605721950531},{"word":"in","start":103.135,"end":103.295,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1743088811635971},{"word":"competition","start":103.295,"end":103.695,"confidence":0.99902344,"punctuated_word":"competition","sentiment":"neutral","sentiment_score":-0.10148809850215912},{"word":"with","start":103.695,"end":103.935005,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11039699614048004},{"word":"each","start":103.935005,"end":104.015,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":-0.090910442173481},{"word":"other","start":104.015,"end":104.255005,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.11205562949180604},{"word":"or","start":104.255005,"end":104.735,"confidence":0.91015625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13605186343193054},{"word":"or","start":104.735,"end":104.895004,"confidence":0.8251953,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11848756670951845},{"word":"if","start":104.895004,"end":104.975,"confidence":0.6748047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13071686029434204},{"word":"you'd","start":104.975,"end":105.295,"confidence":0.99560547,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.1376042664051056},{"word":"be","start":105.295,"end":105.455,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1278657168149948},{"word":"having","start":105.455,"end":105.935005,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.15111739933490753},{"word":"you'd","start":106.015,"end":106.255005,"confidence":0.9926758,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.16949217021465302},{"word":"be","start":106.255005,"end":106.415,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16486617922782898},{"word":"wanting","start":106.415,"end":106.655,"confidence":0.9707031,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.16001348197460177},{"word":"me","start":106.655,"end":106.815,"confidence":0.9863281,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10380198061466216},{"word":"to","start":106.815,"end":106.975,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14081870019435885},{"word":"outsource","start":106.975,"end":107.455,"confidence":0.8886719,"punctuated_word":"outsource","sentiment":"neutral","sentiment_score":-0.08823735266923904},{"word":"stuff","start":107.455,"end":107.695,"confidence":0.74560547,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.08479095995426178},{"word":"to","start":107.695,"end":107.775,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09793996810913086},{"word":"you","start":107.775,"end":108.015,"confidence":0.91967773,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.09682783484458923},{"word":"but","start":108.015,"end":108.515,"confidence":0.9042969,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.06068526580929756},{"word":"yeah","start":109.055,"end":109.375,"confidence":0.9616699,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.040943048894405365},{"word":"feel","start":109.375,"end":109.615005,"confidence":0.99902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.022717706859111782},{"word":"free","start":109.615005,"end":109.855,"confidence":1.0,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.019406341016292572},{"word":"to","start":109.855,"end":110.015,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.061334267258644104},{"word":"consider","start":110.015,"end":110.495,"confidence":1.0,"punctuated_word":"consider","sentiment":"neutral","sentiment_score":-0.0685933455824852},{"word":"whether","start":110.495,"end":110.895004,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.09315939992666245},{"word":"you","start":110.895004,"end":111.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10444441437721252},{"word":"want","start":111.055,"end":111.375,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.0857144296169281},{"word":"to","start":111.375,"end":111.535,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1080235242843628},{"word":"keep","start":111.535,"end":111.87,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.12300632894039154},{"word":"pursuing","start":112.03001,"end":112.350006,"confidence":0.97998047,"punctuated_word":"pursuing","sentiment":"neutral","sentiment_score":-0.09162402898073196},{"word":"this","start":112.350006,"end":112.670006,"confidence":0.8935547,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.11021852493286131},{"word":"but","start":112.670006,"end":112.91,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.18943431973457336},{"word":"if","start":112.91,"end":113.07,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.27742454409599304},{"word":"you","start":113.07,"end":113.23,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24321602284908295},{"word":"do","start":113.23,"end":113.55,"confidence":0.9926758,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.29321449995040894},{"word":"then","start":113.55,"end":113.79,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.3199070394039154},{"word":"i'll","start":113.79,"end":113.950005,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3666677474975586},{"word":"need","start":113.950005,"end":114.19,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2988356649875641},{"word":"to","start":114.19,"end":114.43,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3500479459762573},{"word":"probably","start":114.43,"end":114.75,"confidence":0.9199219,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.46397027373313904},{"word":"push","start":114.75,"end":114.91,"confidence":0.99609375,"punctuated_word":"push","sentiment":"negative","sentiment_score":-0.4693393409252167},{"word":"it","start":114.91,"end":115.07,"confidence":0.99609375,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3932976424694062},{"word":"down","start":115.07,"end":115.229996,"confidence":0.99902344,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.4228009581565857},{"word":"the","start":115.229996,"end":115.39,"confidence":0.90478516,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3935870826244354},{"word":"road","start":115.39,"end":115.55,"confidence":0.9111328,"punctuated_word":"road","sentiment":"negative","sentiment_score":-0.3472229540348053},{"word":"down","start":115.630005,"end":115.79,"confidence":0.4921875,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.3555465042591095},{"word":"the","start":115.79,"end":116.03,"confidence":0.95166016,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3740086853504181},{"word":"road","start":116.03,"end":116.19,"confidence":0.99902344,"punctuated_word":"road","sentiment":"neutral","sentiment_score":-0.2671986222267151},{"word":"about","start":116.19,"end":116.43,"confidence":0.97509766,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.3418819308280945},{"word":"three","start":116.43,"end":116.670006,"confidence":0.99609375,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.2618592381477356},{"word":"months","start":116.670006,"end":116.91,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.22344009578227997},{"word":"again","start":116.91,"end":117.23,"confidence":0.73413086,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.31172025203704834},{"word":"i'm","start":117.23,"end":117.310005,"confidence":0.9824219,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28656357526779175},{"word":"afraid","start":117.310005,"end":117.810005,"confidence":0.9995117,"punctuated_word":"afraid.","sentiment":"neutral","sentiment_score":-0.23306988179683685},{"word":"yeah","start":119.71,"end":120.21,"confidence":0.7885742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.043795980513095856},{"word":"sure","start":122.670006,"end":122.990005,"confidence":0.85595703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.024059683084487915},{"word":"okay","start":122.990005,"end":123.490005,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03160180523991585},{"word":"alright","start":123.99694,"end":124.23694,"confidence":0.97924805,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.06222742795944214},{"word":"thanks","start":124.23694,"end":124.73694,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.20377886295318604},{"word":"bye","start":127.03694,"end":127.53694,"confidence":0.8547363,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1418619155883789}],"paragraphs":{"transcript":"\nHello? Good. How are you? Again? I probably need to kick this down the road again a few months.\n\nAnd just yeah. Maybe consider if it's worth your while just because I'm trying to remember that last conversation. So we are also an MSP providing very similar services. So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you. But, yeah, feel free to consider whether you want to keep pursuing this.\n\nBut if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid. Yeah. Sure. Okay. Alright.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.022418245673179623},{"text":"Good.","start":12.32,"end":12.48,"sentiment":"positive","sentiment_score":0.34618908166885376},{"text":"How are you?","start":12.48,"end":13.035,"sentiment":"neutral","sentiment_score":0.2585193117459615},{"text":"Again?","start":26.794998,"end":27.294998,"sentiment":"neutral","sentiment_score":0.011649095453321934},{"text":"I probably need to kick this down the road again a few months.","start":84.454994,"end":88.28,"sentiment":"negative","sentiment_score":-0.36134885595395017}],"sentiment":"neutral","sentiment_score":-0.18640635628253222,"num_words":19,"start":1.5999999,"end":88.28},{"sentences":[{"text":"And just yeah.","start":88.28,"end":90.84,"sentiment":"neutral","sentiment_score":-0.10386345535516739},{"text":"Maybe consider if it's worth your while just because I'm trying to remember that last conversation.","start":90.84,"end":96.6,"sentiment":"neutral","sentiment_score":-0.08901363401673734},{"text":"So we are also an MSP providing very similar services.","start":96.6,"end":101.215004,"sentiment":"neutral","sentiment_score":-0.07060280218720436},{"text":"So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you.","start":101.215004,"end":108.015,"sentiment":"neutral","sentiment_score":-0.11899787644224782},{"text":"But, yeah, feel free to consider whether you want to keep pursuing this.","start":108.015,"end":112.670006,"sentiment":"neutral","sentiment_score":-0.07614389434456825}],"sentiment":"neutral","sentiment_score":-0.09754303189581387,"num_words":73,"start":88.28,"end":112.670006},{"sentences":[{"text":"But if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid.","start":112.670006,"end":117.810005,"sentiment":"neutral","sentiment_score":-0.3254023835710857},{"text":"Yeah.","start":119.71,"end":120.21,"sentiment":"neutral","sentiment_score":-0.043795980513095856},{"text":"Sure.","start":122.670006,"end":122.990005,"sentiment":"neutral","sentiment_score":0.024059683084487915},{"text":"Okay.","start":122.990005,"end":123.490005,"sentiment":"neutral","sentiment_score":0.03160180523991585},{"text":"Alright.","start":123.99694,"end":124.23694,"sentiment":"neutral","sentiment_score":0.06222742795944214}],"sentiment":"neutral","sentiment_score":-0.2744504402357119,"num_words":27,"start":112.670006,"end":124.23694},{"sentences":[{"text":"Thanks.","start":124.23694,"end":124.73694,"sentiment":"neutral","sentiment_score":0.20377886295318604},{"text":"Bye.","start":127.03694,"end":127.53694,"sentiment":"neutral","sentiment_score":0.1418619155883789}],"sentiment":"neutral","sentiment_score":0.17282038927078247,"num_words":2,"start":124.23694,"end":127.53694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Good afternoon. Alec, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And\n\nChannel 1: Again?\n\nChannel 0: during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alec, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July.\n\nChannel 1: I probably need to kick this down the road again a few months. And just yeah. Maybe consider if it's worth your while just because I'm trying to remember that last conversation. So we are also an MSP providing very similar services. So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you.\n\nBut, yeah, feel free to consider whether you want to keep pursuing this. But if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid.\n\nChannel 0: About three months, sir. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Maybe I can try to call you back again after three months.\n\nChannel 1: Sure. Okay. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thanks.\n\nChannel 0: No worries, Alec. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.022418245673179623}],"sentiment":"neutral","sentiment_score":0.022418245673179623,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Yes.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.11167539656162262},{"text":"Good afternoon.","start":4.7999997,"end":5.46,"sentiment":"neutral","sentiment_score":0.2725347429513931},{"text":"Alec, it's Ronald from Cloud Solution IT.","start":6.08,"end":10.099999,"sentiment":"neutral","sentiment_score":0.21335585415363312},{"text":"How are you doing today?","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":0.22030985057353974}],"sentiment":"neutral","sentiment_score":0.21678567429383597,"channel":0,"num_words":15,"start":3.9199998,"end":11.94},{"sentences":[{"text":"Good.","start":12.32,"end":12.48,"sentiment":"positive","sentiment_score":0.34618908166885376},{"text":"How are you?","start":12.48,"end":13.035,"sentiment":"neutral","sentiment_score":0.2585193117459615}],"sentiment":"neutral","sentiment_score":0.28043675422668457,"channel":1,"num_words":4,"start":12.32,"end":13.035},{"sentences":[{"text":"I'm doing wonderful.","start":13.759999,"end":15.139999,"sentiment":"positive","sentiment_score":0.6938900152842203},{"text":"Thank you for asking.","start":15.345,"end":16.244999,"sentiment":"positive","sentiment_score":0.6115400791168213},{"text":"Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year.","start":17.185,"end":25.925,"sentiment":"neutral","sentiment_score":0.02545743465423584},{"text":"And","start":26.465,"end":26.865,"sentiment":"neutral","sentiment_score":0.010140009224414824}],"sentiment":"neutral","sentiment_score":0.15680018902728052,"channel":0,"num_words":33,"start":13.759999,"end":26.865},{"sentences":[{"text":"Again?","start":26.794998,"end":27.294998,"sentiment":"neutral","sentiment_score":0.011649095453321934}],"sentiment":"neutral","sentiment_score":0.011649095453321934,"channel":1,"num_words":1,"start":26.794998,"end":27.294998},{"sentences":[{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.865,"end":37.5,"sentiment":"neutral","sentiment_score":0.028934274406100694},{"text":"Name of the company again, Alec, it's Cloud Solution IT.","start":38.760002,"end":42.14,"sentiment":"neutral","sentiment_score":0.04337200503796339},{"text":"We are a managed service provider.","start":43.065,"end":45.325,"sentiment":"neutral","sentiment_score":0.04151198205848535},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":45.704998,"end":58.364998,"sentiment":"neutral","sentiment_score":0.04232301399111748},{"text":"And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":58.88,"end":70.020004,"sentiment":"neutral","sentiment_score":0.009861903187508384}],"sentiment":"neutral","sentiment_score":0.02875273734734384,"channel":0,"num_words":97,"start":26.865,"end":70.020004},{"sentences":[{"text":"And if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months.","start":70.845,"end":77.505005,"sentiment":"neutral","sentiment_score":-0.07713043747039941},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of July.","start":78.045006,"end":83.185005,"sentiment":"neutral","sentiment_score":-0.06853432404367547}],"sentiment":"neutral","sentiment_score":-0.07350096735689375,"channel":0,"num_words":45,"start":70.845,"end":83.185005},{"sentences":[{"text":"I probably need to kick this down the road again a few months.","start":84.454994,"end":88.28,"sentiment":"negative","sentiment_score":-0.36134885595395017},{"text":"And just yeah.","start":88.28,"end":90.84,"sentiment":"neutral","sentiment_score":-0.10386345535516739},{"text":"Maybe consider if it's worth your while just because I'm trying to remember that last conversation.","start":90.84,"end":96.6,"sentiment":"neutral","sentiment_score":-0.08901363401673734},{"text":"So we are also an MSP providing very similar services.","start":96.6,"end":101.215004,"sentiment":"neutral","sentiment_score":-0.07060280218720436},{"text":"So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you.","start":101.215004,"end":108.015,"sentiment":"neutral","sentiment_score":-0.11899787644224782}],"sentiment":"neutral","sentiment_score":-0.14833295656597778,"channel":1,"num_words":73,"start":84.454994,"end":108.015},{"sentences":[{"text":"But, yeah, feel free to consider whether you want to keep pursuing this.","start":108.015,"end":112.670006,"sentiment":"neutral","sentiment_score":-0.07614389434456825},{"text":"But if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid.","start":112.670006,"end":117.810005,"sentiment":"neutral","sentiment_score":-0.3254023835710857}],"sentiment":"neutral","sentiment_score":-0.23539237357262108,"channel":1,"num_words":36,"start":108.015,"end":117.810005},{"sentences":[{"text":"About three months, sir.","start":118.509995,"end":119.46999,"sentiment":"neutral","sentiment_score":-0.14289213716983795},{"text":"Yes.","start":119.46999,"end":119.71,"sentiment":"neutral","sentiment_score":-0.03857947513461113}],"sentiment":"neutral","sentiment_score":-0.12202960476279259,"channel":0,"num_words":5,"start":118.509995,"end":119.71},{"sentences":[{"text":"Yeah.","start":119.71,"end":120.21,"sentiment":"neutral","sentiment_score":-0.043795980513095856}],"sentiment":"neutral","sentiment_score":-0.043795980513095856,"channel":1,"num_words":1,"start":119.71,"end":120.21},{"sentences":[{"text":"Okay.","start":119.71,"end":120.03,"sentiment":"neutral","sentiment_score":-0.04020307958126068},{"text":"Maybe I can try to call you back again after three months.","start":120.03,"end":122.53,"sentiment":"neutral","sentiment_score":-0.08539392706006765}],"sentiment":"neutral","sentiment_score":-0.08191770802323635,"channel":0,"num_words":13,"start":119.71,"end":122.53},{"sentences":[{"text":"Sure.","start":122.670006,"end":122.990005,"sentiment":"neutral","sentiment_score":0.024059683084487915},{"text":"Okay.","start":122.990005,"end":123.490005,"sentiment":"neutral","sentiment_score":0.03160180523991585},{"text":"Alright.","start":123.99694,"end":124.23694,"sentiment":"neutral","sentiment_score":0.06222742795944214}],"sentiment":"neutral","sentiment_score":0.03929630542794863,"channel":1,"num_words":3,"start":122.670006,"end":124.23694},{"sentences":[{"text":"Alright.","start":124.14687,"end":124.64687,"sentiment":"neutral","sentiment_score":0.1073235720396042}],"sentiment":"neutral","sentiment_score":0.1073235720396042,"channel":0,"num_words":1,"start":124.14687,"end":124.64687},{"sentences":[{"text":"Thanks.","start":124.23694,"end":124.73694,"sentiment":"neutral","sentiment_score":0.20377886295318604}],"sentiment":"neutral","sentiment_score":0.20377886295318604,"channel":1,"num_words":1,"start":124.23694,"end":124.73694},{"sentences":[{"text":"No worries, Alec.","start":125.10687,"end":126.06688,"sentiment":"neutral","sentiment_score":0.13297219574451447},{"text":"Thank you.","start":126.06688,"end":126.726875,"sentiment":"neutral","sentiment_score":0.2625269740819931}],"sentiment":"neutral","sentiment_score":0.18479410707950591,"channel":0,"num_words":5,"start":125.10687,"end":126.726875},{"sentences":[{"text":"Bye.","start":127.03694,"end":127.53694,"sentiment":"neutral","sentiment_score":0.1418619155883789}],"sentiment":"neutral","sentiment_score":0.1418619155883789,"channel":1,"num_words":1,"start":127.03694,"end":127.53694},{"sentences":[{"text":"Alright.","start":128.06688,"end":128.46687,"sentiment":"neutral","sentiment_score":0.10339699685573578},{"text":"Bye bye.","start":128.46687,"end":128.95193,"sentiment":"neutral","sentiment_score":0.07492167316377163}],"sentiment":"neutral","sentiment_score":0.08441344772775967,"channel":0,"num_words":3,"start":128.06688,"end":128.95193}]},"summary":{"result":"success","short":"The customer, Alec, receives a call from Ronald, a representative from Cloud Solution IT, who is trying to arrange a meeting with Alec to introduce their company and services. Ronald reminds Alec that they are an MSP providing similar services and suggests scheduling the meeting for three months later. Alec agrees to the suggested date and thanks Ronald before ending the call."},"intents":{"segments":[{"text":"during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":54,"end_word":79,"intents":[{"intent":"Arrange meeting","confidence_score":0.05596836}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Good afternoon. Alec, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.20314322412014008},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.34618908166885376},{"text":"How are you?","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.2662147283554077},{"text":"I'm doing wonderful. Thank you for asking.","start_word":20,"end_word":26,"sentiment":"positive","sentiment_score":0.6498187184333801},{"text":"Alex, I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And Again? during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Alec, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And reason for my call today, Alec, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, you asked me to call you back after four to five months. And we're hoping that you have an available time next month, maybe on first or second week of July.","start_word":27,"end_word":195,"sentiment":"neutral","sentiment_score":0.0022603380493819714},{"text":"I probably need to kick this down the road again a few months.","start_word":196,"end_word":208,"sentiment":"negative","sentiment_score":-0.3510220944881439},{"text":"And just yeah. Maybe consider if it's worth your while just because I'm trying to remember that last conversation. So we are also an MSP providing very similar services. So I don't know if it's the case that we'd be in competition with each other or or if you'd be having you'd be wanting me to outsource stuff to you. But, yeah, feel free to consider whether you want to keep pursuing this. But if you do, then I'll need to probably push it down the road down the road about three months again, I'm afraid. About three months, sir. Yes. Okay. Yeah. Maybe I can try to call you back again after three months. Sure. Okay. Alright. Alright. Thanks. No worries, Alec. Thank you. Bye. Alright. Bye bye.","start_word":209,"end_word":337,"sentiment":"neutral","sentiment_score":-0.09679535776376724}],"average":{"sentiment":"neutral","sentiment_score":-0.019717698500627035}}}}