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organization.","start":65.86,"end":67.64,"sentiment":"negative","sentiment_score":-0.41027294596036273},{"text":"You can't introduce nothing.","start":67.78,"end":69.32,"sentiment":"negative","sentiment_score":-0.5044023245573044},{"text":"So please remove","start":69.695,"end":70.975,"sentiment":"negative","sentiment_score":-0.43974432349205017}],"sentiment":"negative","sentiment_score":-0.44603691880519575,"channel":1,"num_words":13,"start":65.86,"end":70.975},{"sentences":[{"text":"mhmm.","start":70.595,"end":71.095,"sentiment":"neutral","sentiment_score":-0.308921754360199}],"sentiment":"neutral","sentiment_score":-0.308921754360199,"channel":0,"num_words":1,"start":70.595,"end":71.095},{"sentences":[{"text":"my number from your cold calling list.","start":70.975,"end":73.395,"sentiment":"negative","sentiment_score":-0.36297987188611713}],"sentiment":"negative","sentiment_score":-0.36297987188611713,"channel":1,"num_words":7,"start":70.975,"end":73.395},{"sentences":[{"text":"I'll be removing your phone 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care.","start":77.635,"end":78.295,"sentiment":"neutral","sentiment_score":0.07020685449242592}],"sentiment":"neutral","sentiment_score":0.07020685449242592,"channel":0,"num_words":2,"start":77.635,"end":78.295}]},"summary":{"result":"success","short":"An IT representative named Ronald calls a customer named Roger to introduce his company and offer their services. However, Roger refuses to introduce the company and asks for the name of the company. Ronald tells him that the company is under government administration and the business is shut down, so he asks Roger to remove his phone number from their calling list."},"intents":{"segments":[{"text":"Name of the company again, Radia, it's Cloud Yeah.","start_word":63,"end_word":71,"intents":[{"intent":"Requesting company name","confidence_score":0.000004328338}]}]},"sentiments":{"segments":[{"text":"Hello. Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.12938031554222107},{"text":"Good afternoon. You're Roger, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.42663881182670593},{"text":"speaking. Forty or afternoon. Sir, if you can remember, I was able to touch base with you last October. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Radia, it's Cloud Yeah. Solution Okay. IT But do you want to introduce to which company? From Leading Edge Leading Edge Leading Group. Edge is under warranty administration. The business is shut down. Alright. So what company are you working with right now, sir? Yeah. Sorry? What company are you working with right now? I can't disclose that.","start_word":17,"end_word":125,"sentiment":"neutral","sentiment_score":0.02714318223297596},{"text":"You can't ask me that.","start_word":126,"end_word":130,"sentiment":"negative","sentiment_score":-0.3389655351638794},{"text":"You know? Our is it okay, sir, if we can introduce you our company, No.","start_word":131,"end_word":145,"sentiment":"neutral","sentiment_score":-0.1051326021552086},{"text":"No. No. your It's a it's a government organization. You can't introduce nothing. So please remove mhmm. my number from your cold calling list.","start_word":146,"end_word":169,"sentiment":"negative","sentiment_score":-0.4095333218574524},{"text":"I'll be removing your phone number Okay. right Thank away. you. Take care.","start_word":170,"end_word":182,"sentiment":"neutral","sentiment_score":-0.06096670776605606}],"average":{"sentiment":"neutral","sentiment_score":-0.03288520597062021}}}}