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For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand. We appreciate your call, and we'll be with you shortly. Thank you for calling Bunzl. Sienna speaking. Who's sorry? You are or is that who you're after? Okay. Oh, Darren. Yeah. I can try putting you through. Do you mind holding one moment? No worries. Thank you. Brian, Bryce. Hello? Yes. I'm well. Yeah. Look. Sorry. I'll I'll stop I'll stop you there. I I'm not interested. Thank you. Okay. Thank you. I'm not I'm not interested. Thank you. 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you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.\n\nWe appreciate your call, and we'll be with you shortly. Thank you for calling Bunzl. Sienna speaking. Who's sorry? You are or is that who you're after?\n\nOkay. Oh, Darren. Yeah. I can try putting you through. Do you mind holding one moment?\n\nNo worries. Thank you. Brian, Bryce. Hello? Yes.\n\nI'm well. Yeah. Look. Sorry. I'll I'll stop I'll stop you there.\n\nI I'm not interested. Thank you. Okay. Thank you. I'm not I'm not interested.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":0.48,"end":2.5,"sentiment":"neutral","sentiment_score":0.30407293637593585},{"text":"For Bunzl customer service, please press 1.","start":3.6799998,"end":6.58,"sentiment":"neutral","sentiment_score":0.12956861619438445},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.2,"end":10.34,"sentiment":"neutral","sentiment_score":0.07610053708776832},{"text":"For all other calls, please press 3.","start":11.04,"end":13.62,"sentiment":"neutral","sentiment_score":0.04699776028948171},{"text":"Hello, and thank you for calling Bunzl Australia and New Zealand.","start":23.225,"end":27.085,"sentiment":"positive","sentiment_score":0.4182075952941721}],"sentiment":"neutral","sentiment_score":0.21203820765591586,"num_words":39,"start":0.48,"end":27.085},{"sentences":[{"text":"We appreciate your call, and we'll be with you shortly.","start":27.6,"end":30.5,"sentiment":"positive","sentiment_score":0.5751778304576873},{"text":"Thank you for calling Bunzl.","start":36.0,"end":37.2,"sentiment":"positive","sentiment_score":0.3727714538574219},{"text":"Sienna speaking.","start":37.2,"end":38.1,"sentiment":"neutral","sentiment_score":0.23333530873060226},{"text":"Who's sorry?","start":45.135,"end":45.954998,"sentiment":"neutral","sentiment_score":-0.06865639612078667},{"text":"You are or is that who you're after?","start":59.63,"end":61.81,"sentiment":"neutral","sentiment_score":-0.028691897285170853}],"sentiment":"neutral","sentiment_score":0.28575771188156474,"num_words":27,"start":27.6,"end":61.81},{"sentences":[{"text":"Okay.","start":65.885,"end":66.385,"sentiment":"neutral","sentiment_score":0.009016801603138449},{"text":"Oh, Darren.","start":67.005,"end":67.665,"sentiment":"neutral","sentiment_score":0.010482951533049345},{"text":"Yeah.","start":67.805,"end":68.045,"sentiment":"neutral","sentiment_score":0.01985994353890419},{"text":"I can try putting you through.","start":68.045,"end":69.885,"sentiment":"neutral","sentiment_score":-0.003983138749996821},{"text":"Do you mind holding one moment?","start":69.885,"end":71.425,"sentiment":"neutral","sentiment_score":-0.020329530040423077}],"sentiment":"neutral","sentiment_score":-0.006002085283398628,"num_words":16,"start":65.885,"end":71.425},{"sentences":[{"text":"No worries.","start":73.965004,"end":74.445,"sentiment":"neutral","sentiment_score":0.12374076247215271},{"text":"Thank you.","start":74.445,"end":75.185,"sentiment":"neutral","sentiment_score":0.20932941138744354},{"text":"Brian, Bryce.","start":120.28001,"end":121.100006,"sentiment":"neutral","sentiment_score":0.0827312283217907},{"text":"Hello?","start":122.805,"end":123.305,"sentiment":"neutral","sentiment_score":0.05429546162486077},{"text":"Yes.","start":132.645,"end":132.965,"sentiment":"neutral","sentiment_score":0.23515532910823825}],"sentiment":"neutral","sentiment_score":0.1401316993869841,"num_words":8,"start":73.965004,"end":132.965},{"sentences":[{"text":"I'm well.","start":132.965,"end":133.705,"sentiment":"neutral","sentiment_score":0.24925122410058975},{"text":"Yeah.","start":148.12001,"end":148.44,"sentiment":"neutral","sentiment_score":-0.017064563930034637},{"text":"Look.","start":148.44,"end":148.76001,"sentiment":"neutral","sentiment_score":-0.07995934784412384},{"text":"Sorry.","start":148.76001,"end":149.0,"sentiment":"neutral","sentiment_score":-0.2121201902627945},{"text":"I'll I'll stop I'll stop you there.","start":149.0,"end":150.28,"sentiment":"neutral","sentiment_score":-0.2687684702021735}],"sentiment":"neutral","sentiment_score":-0.14100174543758234,"num_words":12,"start":132.965,"end":150.28},{"sentences":[{"text":"I I'm not interested.","start":150.28,"end":151.16,"sentiment":"negative","sentiment_score":-0.4538808912038803},{"text":"Thank you.","start":151.16,"end":151.90001,"sentiment":"neutral","sentiment_score":-0.28014619648456573},{"text":"Okay.","start":154.17499,"end":154.495,"sentiment":"neutral","sentiment_score":-0.104638934135437},{"text":"Thank you.","start":154.495,"end":155.235,"sentiment":"neutral","sentiment_score":-0.08262921869754791},{"text":"I'm not I'm not interested.","start":155.61499,"end":156.995,"sentiment":"negative","sentiment_score":-0.3349864959716797}],"sentiment":"neutral","sentiment_score":-0.3086175577981131,"num_words":14,"start":150.28,"end":156.995},{"sentences":[{"text":"Thank you.","start":157.215,"end":157.775,"sentiment":"neutral","sentiment_score":-0.031457701697945595},{"text":"Bye.","start":157.775,"end":158.275,"sentiment":"neutral","sentiment_score":-0.007357113063335419}],"sentiment":"neutral","sentiment_score":-0.023424172153075535,"num_words":3,"start":157.215,"end":158.275}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.\n\nWe appreciate your call, and we'll be with you shortly. Thank you for calling Bunzl. Sienna speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Darian Darian Bryce.\n\nChannel 1: Who's sorry?\n\nChannel 0: Darian Darian Bryce from IT department.\n\nChannel 1: You are or is that who you're after?\n\nChannel 0: I'm looking for Darian.\n\nChannel 1: Okay. Oh, Darren. Yeah. I can try putting you through. Do you mind holding one moment?\n\nChannel 0: Sure. Thank you.\n\nChannel 1: No worries. Thank you. Brian, Bryce. Hello?\n\nChannel 0: Hi. Good morning. Diane, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Yes. I'm well.\n\nChannel 0: Yeah. We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you, Darren, because our CTO would love to have a quick demo with you just to introduce about our company.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Look.\n\nChannel 0: we're\n\nChannel 1: Sorry.\n\nChannel 0: just\n\nChannel 1: I'll\n\nChannel 0: checking\n\nChannel 1: I'll stop I'll stop you there. I I'm not interested. Thank you.\n\nChannel 0: I understand. But nothing\n\nChannel 1: Okay.\n\nChannel 0: to worry,\n\nChannel 1: Thank you.\n\nChannel 0: Marion, because this is\n\nChannel 1: I'm\n\nChannel 0: just a\n\nChannel 1: not\n\nChannel 0: free\n\nChannel 1: I'm not\n\nChannel 0: pilot.\n\nChannel 1: interested. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":0.48,"end":2.5,"sentiment":"neutral","sentiment_score":0.30407293637593585},{"text":"For Bunzl customer service, please press 1.","start":3.6799998,"end":6.58,"sentiment":"neutral","sentiment_score":0.12956861619438445},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.2,"end":10.34,"sentiment":"neutral","sentiment_score":0.07610053708776832},{"text":"For all other calls, please press 3.","start":11.04,"end":13.62,"sentiment":"neutral","sentiment_score":0.04699776028948171},{"text":"Hello, and thank you for calling Bunzl Australia and New Zealand.","start":23.225,"end":27.085,"sentiment":"positive","sentiment_score":0.4182075952941721}],"sentiment":"neutral","sentiment_score":0.21203820765591586,"channel":1,"num_words":39,"start":0.48,"end":27.085},{"sentences":[{"text":"We appreciate your call, and we'll be with you shortly.","start":27.6,"end":30.5,"sentiment":"positive","sentiment_score":0.5751778304576873},{"text":"Thank you for calling Bunzl.","start":36.0,"end":37.2,"sentiment":"positive","sentiment_score":0.3727714538574219},{"text":"Sienna speaking.","start":37.2,"end":38.1,"sentiment":"neutral","sentiment_score":0.23333530873060226}],"sentiment":"positive","sentiment_score":0.47542977596030517,"channel":1,"num_words":17,"start":27.6,"end":38.1},{"sentences":[{"text":"Yes, dear.","start":39.28,"end":40.0,"sentiment":"neutral","sentiment_score":0.08716360107064247},{"text":"Good morning.","start":40.0,"end":40.72,"sentiment":"neutral","sentiment_score":0.1530425250530243},{"text":"I'm looking for Darian Darian Bryce.","start":40.72,"end":43.78,"sentiment":"neutral","sentiment_score":0.022061262279748917}],"sentiment":"neutral","sentiment_score":0.0612779825925827,"channel":0,"num_words":10,"start":39.28,"end":43.78},{"sentences":[{"text":"Who's 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Bryce.","start":120.28001,"end":121.100006,"sentiment":"neutral","sentiment_score":0.0827312283217907},{"text":"Hello?","start":122.805,"end":123.305,"sentiment":"neutral","sentiment_score":0.05429546162486077}],"sentiment":"neutral","sentiment_score":0.12655689514109067,"channel":1,"num_words":7,"start":73.965004,"end":123.305},{"sentences":[{"text":"Hi.","start":124.035,"end":124.535,"sentiment":"neutral","sentiment_score":0.19683557748794556},{"text":"Good morning.","start":124.595,"end":125.415,"sentiment":"positive","sentiment_score":0.3365449160337448},{"text":"Diane, this is Mary calling from Vigilance AI.","start":126.675,"end":130.275,"sentiment":"positive","sentiment_score":0.3633175827562809},{"text":"I hope you're doing 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Darian Darian Bryce from Bunzl Australia and New Zealand. The caller is put on hold and then connected to Mary fromraures from an IT company. Mary explains that they offer an AI-led MDR platform and offers a demo to Darren, but he declines and ends the call."},"intents":{"segments":[{"text":"We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you, Darren, because our CTO would love to have a quick demo with you just to introduce about our company. Yeah.","start_word":132,"end_word":168,"intents":[{"intent":"Inform caller about company","confidence_score":0.0028225295}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Zealand.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.22428053617477417},{"text":"We appreciate your call, and we'll be with you shortly. Thank you for calling Bunzl.","start_word":39,"end_word":53,"sentiment":"positive","sentiment_score":0.5145600438117981},{"text":"Sienna speaking. Yes, dear. Good morning. I'm looking for Darian Darian Bryce. Who's sorry? Darian Darian Bryce from IT department. You are or is that who you're after? I'm looking for Darian. Okay. Oh, Darren. Yeah. I can try putting you through. Do you mind holding one moment? Sure. Thank you. No worries. Thank you. Brian, Bryce. Hello? Hi.","start_word":54,"end_word":112,"sentiment":"neutral","sentiment_score":0.03871700167655945},{"text":"Good morning. Diane, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":113,"end_word":127,"sentiment":"positive","sentiment_score":0.3884546160697937},{"text":"Yes. I'm well. Yeah. We are a cybersecurity company that runs an AI powered MDR platform. And reason we called you, Darren, because our CTO would love to have a quick demo with you just to introduce about our company. Yeah. And Look. we're Sorry. just I'll checking I'll stop I'll stop you there.","start_word":128,"end_word":181,"sentiment":"neutral","sentiment_score":0.07584935426712036},{"text":"I I'm not interested.","start_word":182,"end_word":185,"sentiment":"negative","sentiment_score":-0.45701131224632263},{"text":"Thank you. I understand. But nothing Okay. to worry, Thank you.","start_word":186,"end_word":196,"sentiment":"neutral","sentiment_score":-0.13403081893920898},{"text":"Marion, because this is I'm just a not free I'm not pilot.","start_word":197,"end_word":208,"sentiment":"negative","sentiment_score":-0.3647840619087219},{"text":"interested. Thank you. Bye.","start_word":209,"end_word":212,"sentiment":"neutral","sentiment_score":-0.06446655094623566}],"average":{"sentiment":"neutral","sentiment_score":0.08920224507649739}}}}