{"metadata":{"transaction_key":"deprecated","request_id":"01a0eaf3-4a47-79c1-8b07-8ab045e4784d","sha256":"3bf908d11aed4a9d2dfb8ca2af143e13258a320bd624f4d9d26ad1681494fc40","created":"2026-09-29T02:16:50.340Z","duration":884.23193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1013,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1131,"output_tokens":1134},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1131,"output_tokens":84}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hello, Emma. How are you doing today? Sure. No worries. And I'll be more than happy to assist you. Could you provide me the last name on your account, please? Thank you so much. Checking in here. One moment, please. Okay. So good thing that okay. So I already have your account, Emma. And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please? Thank you so much. How about your identification number? No worries. It's fine. I'll we can use either your passport, your driver's license. Just the the identification number of the ID that you presented during your subscription with us. Thank you so much. So, currently, you are with the Lindham fifty MBPS. Could you please provide your new address so that I can check which network is serviceable to your new area? Sorry. I have the Unit Number 320, Apartment Number 357. Correct? Okay. Street Number 357. And what's the street name? Alright. Give me one second. Hold on. I have Unit 320357 Glenmore Road, Paddington sorry. Paddington, New South Wales 2021. Correct? Thank you so much. I'll go ahead and check which network is serviceable to this address. I'll put you on hold for a minute or two, and I'll get back to you soon. Okay? Thank you. Hello, Emma. I'm still looking into it. Thank you so much for holding. Alright. I'll be back to you again. Thank you. Hello, Emma. Thank you so much for holding. If I may ask if there is a lot number? But did I have got it correctly? I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Is this your new address? I mean yeah. If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or the landlord? Because I'm seeing here that the address is under NDN, but it has a Lot Number 25. Could you confirm if there is a Lot 25 before I mean, on the address? Okay. Lot 33. Correct? Is there any way that you could confirm it to the owner, please? Hold on. So for for NBN. Hold on. For your current plan with Lynn Lynham, it's 50 MBPS. Are you going with the same MBPS with MBN? If in any case, let me review the MBN plans. Yeah. Let me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan. Alright? Thank you so much. Just give me one second. Alright. So under 50 MBPS for a b n b n, it's $95 per month. So that's 50 m MBBS. So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month. Alright. So if in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location. So once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well. Okay? Thank you so much. I'll wait for your call, Emma. Thank you. Thank you. Bye bye. Have a great day. Goodbye.","confidence":0.99902344,"words":[{"word":"thank","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5340128540992737},{"word":"you","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5333455204963684},{"word":"for","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5249176025390625},{"word":"calling","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.48826906085014343},{"word":"airtel","start":2.56,"end":2.96,"confidence":0.98095703,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5244348049163818},{"word":"my","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.42395326495170593},{"word":"name","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.4707399904727936},{"word":"is","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4463684558868408},{"word":"mary","start":3.52,"end":3.9199998,"confidence":0.9914551,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.40715259313583374},{"word":"may","start":3.9199998,"end":4.08,"confidence":0.9970703,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.29154929518699646},{"word":"i","start":4.08,"end":4.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.26495975255966187},{"word":"have","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2719356119632721},{"word":"your","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22669051587581637},{"word":"name","start":4.48,"end":4.72,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.2583617866039276},{"word":"please","start":4.72,"end":5.22,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.23057788610458377},{"word":"hello","start":8.24,"end":8.639999,"confidence":0.99853516,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.1996285021305084},{"word":"emma","start":8.639999,"end":8.88,"confidence":0.9970703,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.24283336102962497},{"word":"how","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.33764973282814026},{"word":"are","start":9.04,"end":9.28,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.28048160672187805},{"word":"you","start":9.28,"end":9.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27159395813941956},{"word":"doing","start":9.36,"end":9.679999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.28668859601020813},{"word":"today","start":9.679999,"end":10.179999,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.26535719633102417},{"word":"sure","start":17.945,"end":18.265,"confidence":0.99560547,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.26297062635421753},{"word":"no","start":18.265,"end":18.505001,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.32740506529808044},{"word":"worries","start":18.505001,"end":18.825,"confidence":0.94555664,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.3346194326877594},{"word":"and","start":18.825,"end":19.065,"confidence":1.0,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4027623236179352},{"word":"i'll","start":19.065,"end":19.225,"confidence":1.0,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.5200120210647583},{"word":"be","start":19.225,"end":19.385,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5329724550247192},{"word":"more","start":19.385,"end":19.625,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.6505190134048462},{"word":"than","start":19.625,"end":19.785,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6786794662475586},{"word":"happy","start":19.785,"end":20.105,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.7310051321983337},{"word":"to","start":20.105,"end":20.265,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6631918549537659},{"word":"assist","start":20.265,"end":20.505,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.593897819519043},{"word":"you","start":20.505,"end":20.744999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.549412727355957},{"word":"could","start":20.744999,"end":20.904999,"confidence":0.9873047,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.15379755198955536},{"word":"you","start":20.904999,"end":21.064999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12291469424962996},{"word":"provide","start":21.064999,"end":21.385,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.12714841961860657},{"word":"me","start":21.385,"end":21.625,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.11631102859973907},{"word":"the","start":21.625,"end":21.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0938572958111763},{"word":"last","start":21.705,"end":21.945,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.08205760270357132},{"word":"name","start":21.945,"end":22.105,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.12893056869506836},{"word":"on","start":22.105,"end":22.265,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08692815154790878},{"word":"your","start":22.265,"end":22.425,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12188995629549026},{"word":"account","start":22.425,"end":22.744999,"confidence":0.9995117,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.14695248007774353},{"word":"please","start":22.744999,"end":23.244999,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.10747765004634856},{"word":"thank","start":26.24,"end":26.560001,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4743408262729645},{"word":"you","start":26.560001,"end":26.880001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5668752789497375},{"word":"so","start":26.880001,"end":27.12,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.552152693271637},{"word":"much","start":27.12,"end":27.6,"confidence":0.9980469,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5277157425880432},{"word":"checking","start":27.6,"end":28.08,"confidence":0.99316406,"punctuated_word":"Checking","sentiment":"neutral","sentiment_score":0.22974267601966855},{"word":"in","start":28.08,"end":28.32,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2811906933784485},{"word":"here","start":28.32,"end":28.64,"confidence":0.99316406,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.22814270853996277},{"word":"one","start":28.64,"end":28.880001,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.1283823400735855},{"word":"moment","start":28.880001,"end":29.36,"confidence":0.9880371,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.1173764318227768},{"word":"please","start":29.36,"end":29.86,"confidence":0.9995117,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.1400248408317566},{"word":"okay","start":33.36,"end":33.86,"confidence":0.98583984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1431342363357544},{"word":"so","start":34.16,"end":34.56,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2608524262905121},{"word":"good","start":34.56,"end":34.88,"confidence":0.20617676,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4639562964439392},{"word":"thing","start":34.88,"end":35.12,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.485978364944458},{"word":"that","start":35.12,"end":35.62,"confidence":0.9921875,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.38909292221069336},{"word":"okay","start":39.375,"end":39.695004,"confidence":0.89868164,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.3149920105934143},{"word":"so","start":39.695004,"end":39.935,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15753118693828583},{"word":"i","start":39.935,"end":40.015003,"confidence":0.73876953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19516244530677795},{"word":"already","start":40.015003,"end":40.255,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.2508290410041809},{"word":"have","start":40.255,"end":40.415,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17575550079345703},{"word":"your","start":40.415,"end":40.655003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13330045342445374},{"word":"account","start":40.655003,"end":41.055,"confidence":0.9980469,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.16842631995677948},{"word":"emma","start":41.055,"end":41.555,"confidence":0.9782715,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.16046354174613953},{"word":"and","start":41.615,"end":41.855003,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12360910326242448},{"word":"for","start":41.855003,"end":42.175003,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1099037453532219},{"word":"your","start":42.175003,"end":42.415,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1177847534418106},{"word":"account","start":42.415,"end":42.735,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.14210829138755798},{"word":"security","start":42.735,"end":43.235,"confidence":0.9711914,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.12653125822544098},{"word":"since","start":43.375,"end":43.615,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.15647688508033752},{"word":"we'll","start":43.615,"end":43.855003,"confidence":0.99560547,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.14969758689403534},{"word":"be","start":43.855003,"end":44.015003,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12872017920017242},{"word":"making","start":44.015003,"end":44.335003,"confidence":1.0,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.14507600665092468},{"word":"changes","start":44.335003,"end":44.735,"confidence":1.0,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.13767260313034058},{"word":"on","start":44.735,"end":44.895,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12819498777389526},{"word":"your","start":44.895,"end":45.055,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11727164685726166},{"word":"account","start":45.055,"end":45.375,"confidence":0.9980469,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.12585143744945526},{"word":"could","start":45.375,"end":45.615,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.10386358201503754},{"word":"you","start":45.615,"end":45.775,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07159145921468735},{"word":"please","start":45.775,"end":46.095,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.06864257901906967},{"word":"verify","start":46.095,"end":46.495003,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.08855022490024567},{"word":"your","start":46.495003,"end":46.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05911549553275108},{"word":"date","start":46.735,"end":46.895,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.09046570956707},{"word":"of","start":46.895,"end":47.055,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10186267644166946},{"word":"birth","start":47.055,"end":47.375,"confidence":0.9995117,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":0.08024761080741882},{"word":"please","start":47.375,"end":47.875,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.06821227818727493},{"word":"thank","start":51.37,"end":51.61,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2606266736984253},{"word":"you","start":51.61,"end":51.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2978770136833191},{"word":"so","start":51.69,"end":51.85,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.32788780331611633},{"word":"much","start":51.85,"end":52.09,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.29430484771728516},{"word":"how","start":52.09,"end":52.25,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1049637570977211},{"word":"about","start":52.25,"end":52.489998,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0813494473695755},{"word":"your","start":52.489998,"end":52.809998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07650862634181976},{"word":"identification","start":52.809998,"end":53.309998,"confidence":0.9941406,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.07955123484134674},{"word":"number","start":53.53,"end":54.03,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.038306668400764465},{"word":"no","start":58.73,"end":58.89,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03685219958424568},{"word":"worries","start":58.89,"end":59.21,"confidence":0.99560547,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05104624480009079},{"word":"it's","start":59.21,"end":59.37,"confidence":0.9707031,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.093316450715065},{"word":"fine","start":59.37,"end":59.69,"confidence":0.9975586,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.11882319301366806},{"word":"i'll","start":59.69,"end":59.93,"confidence":0.8586426,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10181500762701036},{"word":"we","start":60.17,"end":60.41,"confidence":0.9770508,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10518378764390944},{"word":"can","start":60.41,"end":60.57,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10123688727617264},{"word":"use","start":60.57,"end":60.809998,"confidence":0.9970703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.05650553479790688},{"word":"either","start":60.809998,"end":61.05,"confidence":1.0,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.07152995467185974},{"word":"your","start":61.05,"end":61.29,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05188821256160736},{"word":"passport","start":61.29,"end":61.79,"confidence":0.920166,"punctuated_word":"passport,","sentiment":"neutral","sentiment_score":0.06649351119995117},{"word":"your","start":62.01,"end":62.25,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05802368000149727},{"word":"driver's","start":62.25,"end":62.75,"confidence":0.9995117,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.05348491668701172},{"word":"license","start":62.809998,"end":63.309998,"confidence":0.8120117,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":0.06015169247984886},{"word":"just","start":63.925,"end":64.425,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.024355441331863403},{"word":"the","start":65.445,"end":65.604996,"confidence":0.88134766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028472689911723137},{"word":"the","start":65.604996,"end":65.685,"confidence":0.7211914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02887936867773533},{"word":"identification","start":65.685,"end":66.185,"confidence":0.99121094,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.022938549518585205},{"word":"number","start":66.485,"end":66.985,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.021141530945897102},{"word":"of","start":68.165,"end":68.485,"confidence":0.9863281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.024706032127141953},{"word":"the","start":68.485,"end":68.725,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026904556900262833},{"word":"id","start":68.725,"end":69.125,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.024344198405742645},{"word":"that","start":69.125,"end":69.625,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.034544944763183594},{"word":"you","start":69.685,"end":69.925,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029688656330108643},{"word":"presented","start":69.925,"end":70.425,"confidence":0.99902344,"punctuated_word":"presented","sentiment":"neutral","sentiment_score":0.031413912773132324},{"word":"during","start":70.485,"end":70.965,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.04679617658257485},{"word":"your","start":70.965,"end":71.445,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0398176982998848},{"word":"subscription","start":71.445,"end":71.945,"confidence":1.0,"punctuated_word":"subscription","sentiment":"neutral","sentiment_score":0.029202457517385483},{"word":"with","start":72.085,"end":72.244995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03679507598280907},{"word":"us","start":72.244995,"end":72.744995,"confidence":0.9951172,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.03318585082888603},{"word":"thank","start":81.34,"end":81.659996,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.199068546295166},{"word":"you","start":81.659996,"end":81.899994,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21367835998535156},{"word":"so","start":81.899994,"end":82.14,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2380625456571579},{"word":"much","start":82.14,"end":82.619995,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.18751347064971924},{"word":"so","start":82.619995,"end":83.119995,"confidence":0.7504883,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.05537582188844681},{"word":"currently","start":84.38,"end":84.88,"confidence":0.8015137,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":0.04041384905576706},{"word":"you","start":85.1,"end":85.42,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02024000883102417},{"word":"are","start":85.42,"end":85.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01918908767402172},{"word":"with","start":86.78,"end":87.02,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.031516946852207184},{"word":"the","start":87.02,"end":87.259995,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041279181838035583},{"word":"lindham","start":87.259995,"end":87.759995,"confidence":0.6484375,"punctuated_word":"Lindham","sentiment":"neutral","sentiment_score":0.04693907871842384},{"word":"fifty","start":88.14,"end":88.619995,"confidence":0.8520508,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.07353383302688599},{"word":"mbps","start":88.619995,"end":89.119995,"confidence":0.7503255,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.060523778200149536},{"word":"could","start":89.259995,"end":89.42,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.03991448134183884},{"word":"you","start":89.42,"end":89.58,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03136230632662773},{"word":"please","start":89.58,"end":89.899994,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.03513303026556969},{"word":"provide","start":89.899994,"end":90.38,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0348394475877285},{"word":"your","start":90.38,"end":90.7,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.047365702688694},{"word":"new","start":90.7,"end":91.1,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.060803961008787155},{"word":"address","start":91.1,"end":91.58,"confidence":0.99902344,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0391131229698658},{"word":"so","start":91.58,"end":91.74,"confidence":0.9633789,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04920648783445358},{"word":"that","start":91.74,"end":91.979996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06700800359249115},{"word":"i","start":91.979996,"end":92.06,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07554782181978226},{"word":"can","start":92.06,"end":92.299995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06771805137395859},{"word":"check","start":92.299995,"end":92.53999,"confidence":0.99609375,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07012034952640533},{"word":"which","start":92.53999,"end":92.805,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05918576568365097},{"word":"network","start":93.205,"end":93.525,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.053191401064395905},{"word":"is","start":93.525,"end":93.845,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05097607523202896},{"word":"serviceable","start":93.845,"end":94.345,"confidence":0.98168945,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.07888133823871613},{"word":"to","start":94.405,"end":94.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07055643945932388},{"word":"your","start":94.485,"end":94.725,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.053265731781721115},{"word":"new","start":94.725,"end":94.965,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.07074573636054993},{"word":"area","start":94.965,"end":95.465,"confidence":0.9975586,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":0.054075926542282104},{"word":"sorry","start":112.42,"end":112.82,"confidence":0.94189453,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03766025975346565},{"word":"i","start":112.82,"end":112.979996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.042300883680582047},{"word":"have","start":112.979996,"end":113.299995,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04244666174054146},{"word":"the","start":113.299995,"end":113.46,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04331541061401367},{"word":"unit","start":113.46,"end":113.86,"confidence":1.0,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.04035646468400955},{"word":"number","start":113.86,"end":114.34,"confidence":1.0,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.03740106523036957},{"word":"320","start":114.34,"end":115.399994,"confidence":0.96069336,"punctuated_word":"320,","sentiment":"neutral","sentiment_score":-0.02920602820813656},{"word":"apartment","start":116.1,"end":116.6,"confidence":0.9921875,"punctuated_word":"Apartment","sentiment":"neutral","sentiment_score":-0.015079239383339882},{"word":"number","start":116.74,"end":117.14,"confidence":0.99902344,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.02876529097557068},{"word":"357","start":117.14,"end":118.02,"confidence":0.9967041,"punctuated_word":"357.","sentiment":"neutral","sentiment_score":-0.025357846170663834},{"word":"correct","start":118.02,"end":118.395,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.025496449321508408},{"word":"okay","start":126.634995,"end":127.134995,"confidence":0.9370117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010389463044703008},{"word":"street","start":127.835,"end":128.235,"confidence":0.8803711,"punctuated_word":"Street","sentiment":"neutral","sentiment_score":0.01002449169754982},{"word":"number","start":128.235,"end":128.715,"confidence":1.0,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":0.0052102915942668915},{"word":"357","start":128.715,"end":129.515,"confidence":0.9833374,"punctuated_word":"357.","sentiment":"neutral","sentiment_score":0.007729607634246349},{"word":"and","start":129.515,"end":129.675,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006612033117562532},{"word":"what's","start":129.675,"end":129.995,"confidence":0.9980469,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.004354908596724272},{"word":"the","start":129.995,"end":130.075,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0029784110374748707},{"word":"street","start":130.075,"end":130.39499,"confidence":0.99902344,"punctuated_word":"street","sentiment":"neutral","sentiment_score":0.0066111525520682335},{"word":"name","start":130.39499,"end":130.89499,"confidence":0.9753418,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.006358746439218521},{"word":"alright","start":140.25,"end":140.75,"confidence":0.89575195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02838795445859432},{"word":"give","start":142.81,"end":142.97,"confidence":0.91503906,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.01709369756281376},{"word":"me","start":142.97,"end":143.13,"confidence":0.9892578,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.017452795058488846},{"word":"one","start":143.13,"end":143.37,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01957535929977894},{"word":"second","start":143.37,"end":143.87,"confidence":0.98535156,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.0177314430475235},{"word":"hold","start":144.25,"end":144.57,"confidence":0.26757812,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.0074241491965949535},{"word":"on","start":144.57,"end":145.07,"confidence":0.67578125,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.006782893091440201},{"word":"i","start":161.86,"end":162.02,"confidence":0.6640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005331619642674923},{"word":"have","start":162.02,"end":162.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004906180780380964},{"word":"unit","start":162.9,"end":163.4,"confidence":0.9838867,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.0059563457034528255},{"word":"320357","start":163.45999,"end":165.54,"confidence":0.995697,"punctuated_word":"320357","sentiment":"neutral","sentiment_score":0.010353261604905128},{"word":"glenmore","start":165.54,"end":166.04,"confidence":0.9321289,"punctuated_word":"Glenmore","sentiment":"neutral","sentiment_score":0.006712405942380428},{"word":"road","start":166.1,"end":166.6,"confidence":0.9824219,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.01122362818568945},{"word":"paddington","start":167.14,"end":167.64,"confidence":0.859375,"punctuated_word":"Paddington","sentiment":"neutral","sentiment_score":0.012547653168439863},{"word":"sorry","start":168.18,"end":168.68,"confidence":0.95214844,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0022779665887355804},{"word":"paddington","start":168.81999,"end":169.31999,"confidence":0.99523926,"punctuated_word":"Paddington,","sentiment":"neutral","sentiment_score":-0.0001669187768129632},{"word":"new","start":169.54,"end":169.78,"confidence":0.9741211,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.0008938871324062347},{"word":"south","start":169.78,"end":170.02,"confidence":0.98535156,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.0026670172810554504},{"word":"wales","start":170.02,"end":170.42,"confidence":1.0,"punctuated_word":"Wales","sentiment":"neutral","sentiment_score":-0.0028286967426538467},{"word":"2021","start":170.42,"end":171.3,"confidence":0.99035645,"punctuated_word":"2021.","sentiment":"neutral","sentiment_score":0.004674123600125313},{"word":"correct","start":171.3,"end":171.8,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.01970936916768551},{"word":"thank","start":173.775,"end":174.095,"confidence":0.96533203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6288287043571472},{"word":"you","start":174.095,"end":174.25499,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6904845833778381},{"word":"so","start":174.25499,"end":174.495,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6434135437011719},{"word":"much","start":174.495,"end":174.815,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6497471928596497},{"word":"i'll","start":174.815,"end":174.97499,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3563358187675476},{"word":"go","start":174.97499,"end":175.055,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.31205394864082336},{"word":"ahead","start":175.055,"end":175.295,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.3183572292327881},{"word":"and","start":175.295,"end":175.53499,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22923146188259125},{"word":"check","start":175.53499,"end":176.015,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.19347843527793884},{"word":"which","start":176.015,"end":176.25499,"confidence":0.7167969,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.15038394927978516},{"word":"network","start":176.25499,"end":176.735,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.13724230229854584},{"word":"is","start":176.735,"end":176.89499,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13030695915222168},{"word":"serviceable","start":176.89499,"end":177.39499,"confidence":0.8972168,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.17685586214065552},{"word":"to","start":177.53499,"end":177.69499,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16156484186649325},{"word":"this","start":177.69499,"end":177.855,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1886596381664276},{"word":"address","start":177.855,"end":178.25499,"confidence":1.0,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.18576642870903015},{"word":"i'll","start":178.25499,"end":178.415,"confidence":0.9946289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14184901118278503},{"word":"put","start":178.415,"end":178.575,"confidence":0.8286133,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.1213354915380478},{"word":"you","start":178.575,"end":178.655,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11003093421459198},{"word":"on","start":178.655,"end":178.815,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0697498768568039},{"word":"hold","start":178.815,"end":179.055,"confidence":0.9980469,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.10183943063020706},{"word":"for","start":179.055,"end":179.375,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06116893887519837},{"word":"a","start":179.375,"end":179.455,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10975179076194765},{"word":"minute","start":179.455,"end":179.69499,"confidence":1.0,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.1243523508310318},{"word":"or","start":179.69499,"end":179.935,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10696811228990556},{"word":"two","start":179.935,"end":180.095,"confidence":0.91381836,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.1055331900715828},{"word":"and","start":180.095,"end":180.25499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11112068593502045},{"word":"i'll","start":180.25499,"end":180.415,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12064258754253387},{"word":"get","start":180.415,"end":180.655,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10133355855941772},{"word":"back","start":180.655,"end":180.815,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.11948687583208084},{"word":"to","start":180.815,"end":180.89499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09982936084270476},{"word":"you","start":180.89499,"end":181.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12137984484434128},{"word":"soon","start":181.055,"end":181.295,"confidence":0.9995117,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.11665438860654832},{"word":"okay","start":181.295,"end":181.795,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0831710696220398},{"word":"thank","start":183.53499,"end":183.855,"confidence":0.75390625,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3567999303340912},{"word":"you","start":183.855,"end":184.355,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3715065121650696},{"word":"hello","start":513.735,"end":514.055,"confidence":0.71655273,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.1406175047159195},{"word":"emma","start":514.055,"end":514.375,"confidence":0.87841797,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.12983453273773193},{"word":"i'm","start":514.375,"end":514.455,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08713178336620331},{"word":"still","start":514.455,"end":514.775,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08684682846069336},{"word":"looking","start":514.775,"end":515.09503,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.11015865206718443},{"word":"into","start":515.09503,"end":515.415,"confidence":0.99902344,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.11846079677343369},{"word":"it","start":515.415,"end":515.575,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0962611734867096},{"word":"thank","start":515.575,"end":515.815,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3158591389656067},{"word":"you","start":515.815,"end":515.975,"confidence":0.99316406,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3753565549850464},{"word":"so","start":515.975,"end":516.055,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.404092401266098},{"word":"much","start":516.055,"end":516.295,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4782523214817047},{"word":"for","start":516.295,"end":516.455,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4367525577545166},{"word":"holding","start":516.455,"end":516.855,"confidence":1.0,"punctuated_word":"holding.","sentiment":"positive","sentiment_score":0.3500625491142273},{"word":"alright","start":516.855,"end":517.335,"confidence":0.7885742,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1183396503329277},{"word":"i'll","start":517.335,"end":517.655,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07120369374752045},{"word":"be","start":517.655,"end":517.895,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.046611711382865906},{"word":"back","start":517.895,"end":518.055,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.032940417528152466},{"word":"to","start":518.055,"end":518.215,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05301329866051674},{"word":"you","start":518.215,"end":518.375,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06079701706767082},{"word":"again","start":518.375,"end":518.875,"confidence":0.99853516,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0710546225309372},{"word":"thank","start":519.255,"end":519.495,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2662964463233948},{"word":"you","start":519.495,"end":519.995,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.227769136428833},{"word":"hello","start":630.67505,"end":631.075,"confidence":0.7878418,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.1232171356678009},{"word":"emma","start":631.075,"end":631.47504,"confidence":0.9621582,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.17012980580329895},{"word":"thank","start":631.47504,"end":631.635,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3266664445400238},{"word":"you","start":631.635,"end":631.79504,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3672391176223755},{"word":"so","start":631.79504,"end":631.875,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.35145556926727295},{"word":"much","start":631.875,"end":632.115,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4324161410331726},{"word":"for","start":632.115,"end":632.275,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4130103886127472},{"word":"holding","start":632.275,"end":632.775,"confidence":1.0,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.32286667823791504},{"word":"if","start":634.58997,"end":634.75,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.029069077223539352},{"word":"i","start":634.75,"end":634.91,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01851979643106461},{"word":"may","start":634.91,"end":635.14996,"confidence":0.99316406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.005336727946996689},{"word":"ask","start":635.14996,"end":635.38995,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.002838771790266037},{"word":"if","start":635.38995,"end":635.55,"confidence":0.9550781,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0031874757260084152},{"word":"there","start":635.55,"end":635.79,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0005314145237207413},{"word":"is","start":635.79,"end":636.02997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0009559877216815948},{"word":"a","start":636.02997,"end":636.26996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004428055137395859},{"word":"lot","start":636.26996,"end":636.50995,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.00642043724656105},{"word":"number","start":636.50995,"end":637.00995,"confidence":0.82299805,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.0017262129113078115},{"word":"but","start":642.82996,"end":643.32996,"confidence":0.8310547,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.015190528705716131},{"word":"did","start":643.55,"end":643.70996,"confidence":0.41967773,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0054842811077833176},{"word":"i","start":643.70996,"end":643.87,"confidence":0.56152344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0020597893744707108},{"word":"have","start":643.87,"end":644.02997,"confidence":0.85546875,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00614960677921772},{"word":"got","start":644.02997,"end":644.19,"confidence":0.94970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0021568797528743744},{"word":"it","start":644.19,"end":644.35,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0037522409111261368},{"word":"correctly","start":644.35,"end":644.75,"confidence":0.94628906,"punctuated_word":"correctly?","sentiment":"neutral","sentiment_score":0.010876335203647614},{"word":"i","start":644.75,"end":644.82996,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009210596792399883},{"word":"have","start":644.82996,"end":645.31,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0083568524569273},{"word":"32","start":645.31,"end":645.79,"confidence":0.9592285,"punctuated_word":"32","sentiment":"neutral","sentiment_score":0.01362819503992796},{"word":"unit","start":645.87,"end":646.37,"confidence":0.9980469,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.007891258224844933},{"word":"320357","start":646.43,"end":648.965,"confidence":0.9951172,"punctuated_word":"320357","sentiment":"neutral","sentiment_score":0.016508975997567177},{"word":"glenmore","start":649.505,"end":650.005,"confidence":0.9367676,"punctuated_word":"Glenmore","sentiment":"neutral","sentiment_score":0.013767005875706673},{"word":"road","start":650.065,"end":650.385,"confidence":0.98217773,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.01816113293170929},{"word":"paddington","start":650.385,"end":650.885,"confidence":0.99902344,"punctuated_word":"Paddington,","sentiment":"neutral","sentiment_score":0.01798335462808609},{"word":"new","start":651.025,"end":651.265,"confidence":1.0,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.024394821375608444},{"word":"south","start":651.265,"end":651.505,"confidence":1.0,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.02445784956216812},{"word":"wales","start":651.505,"end":652.005,"confidence":1.0,"punctuated_word":"Wales","sentiment":"neutral","sentiment_score":0.013992739841341972},{"word":"2021","start":652.145,"end":653.265,"confidence":0.9914551,"punctuated_word":"2021.","sentiment":"neutral","sentiment_score":0.021648943424224857},{"word":"correct","start":653.265,"end":653.765,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.03754635527729988},{"word":"is","start":665.36,"end":665.6,"confidence":0.64990234,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.028479523956775665},{"word":"this","start":665.6,"end":665.84,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.042197179049253464},{"word":"your","start":665.84,"end":666.0,"confidence":0.9550781,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02462456561625004},{"word":"new","start":666.0,"end":666.16,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.03844065964221954},{"word":"address","start":666.16,"end":666.66,"confidence":0.9995117,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.024309780448675156},{"word":"i","start":668.0,"end":668.16,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01803982630372047},{"word":"mean","start":668.16,"end":668.66,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.019303031265735623},{"word":"yeah","start":670.0,"end":670.5,"confidence":0.97753906,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.008373711258172989},{"word":"if","start":670.8,"end":671.04,"confidence":0.9658203,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.009953176602721214},{"word":"i","start":671.04,"end":671.2,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009517643600702286},{"word":"may","start":671.2,"end":671.36,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.012951616197824478},{"word":"ask","start":671.36,"end":671.68,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.015331314876675606},{"word":"if","start":671.68,"end":672.16,"confidence":0.7211914,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.021846989169716835},{"word":"you've","start":672.16,"end":672.4,"confidence":0.9729004,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.02248669415712357},{"word":"already","start":672.4,"end":672.8,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.0036140047013759617},{"word":"communicated","start":672.8,"end":673.3,"confidence":0.9980469,"punctuated_word":"communicated","sentiment":"neutral","sentiment_score":-0.014058973640203476},{"word":"with","start":673.52,"end":673.84,"confidence":0.97265625,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.025248806923627853},{"word":"the","start":673.84,"end":673.92,"confidence":0.8178711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02960029244422913},{"word":"is","start":674.895,"end":675.05505,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04329849034547806},{"word":"it","start":675.05505,"end":675.29504,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02296656183898449},{"word":"an","start":675.29504,"end":675.53503,"confidence":0.9873047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03799273073673248},{"word":"apart","start":675.53503,"end":676.03503,"confidence":0.38989258,"punctuated_word":"apart","sentiment":"neutral","sentiment_score":-0.0333934985101223},{"word":"i","start":676.17505,"end":676.575,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04294891655445099},{"word":"mean","start":676.575,"end":677.075,"confidence":0.65966797,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.04099759459495544},{"word":"land","start":677.215,"end":677.61505,"confidence":0.7265625,"punctuated_word":"land","sentiment":"neutral","sentiment_score":-0.02993875928223133},{"word":"i","start":677.85504,"end":677.93506,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.040833182632923126},{"word":"mean","start":677.93506,"end":678.43506,"confidence":0.9970703,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.02995021641254425},{"word":"landowner","start":679.375,"end":679.875,"confidence":0.7878418,"punctuated_word":"landowner","sentiment":"neutral","sentiment_score":-0.021373126655817032},{"word":"or","start":681.93506,"end":682.17505,"confidence":0.9536133,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.022481992840766907},{"word":"the","start":682.17505,"end":682.41504,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04326336085796356},{"word":"landlord","start":682.41504,"end":682.91504,"confidence":0.9433594,"punctuated_word":"landlord?","sentiment":"neutral","sentiment_score":-0.04788817465305328},{"word":"because","start":684.815,"end":685.29504,"confidence":0.9604492,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.052904389798641205},{"word":"i'm","start":685.29504,"end":685.61505,"confidence":0.9880371,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03160729259252548},{"word":"seeing","start":685.61505,"end":685.85504,"confidence":0.9980469,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":-0.01858840137720108},{"word":"here","start":685.85504,"end":686.17505,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.01649540290236473},{"word":"that","start":686.17505,"end":686.49506,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02637265995144844},{"word":"the","start":686.49506,"end":686.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023662978783249855},{"word":"address","start":686.895,"end":687.395,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.01630067080259323},{"word":"is","start":687.455,"end":687.81,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018847916275262833},{"word":"under","start":688.21,"end":688.61,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.010420527309179306},{"word":"ndn","start":688.61,"end":689.11,"confidence":0.80948895,"punctuated_word":"NDN,","sentiment":"neutral","sentiment_score":-0.02223210036754608},{"word":"but","start":689.25,"end":689.49,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03481334447860718},{"word":"it","start":689.49,"end":689.65,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013061102479696274},{"word":"has","start":689.65,"end":689.97,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.01938304677605629},{"word":"a","start":689.97,"end":690.13,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011565886437892914},{"word":"lot","start":690.13,"end":690.37,"confidence":0.99902344,"punctuated_word":"Lot","sentiment":"neutral","sentiment_score":-0.023305505514144897},{"word":"number","start":690.37,"end":690.77,"confidence":0.99902344,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.0238233245909214},{"word":"25","start":690.77,"end":691.33,"confidence":0.98876953,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.00903293490409851},{"word":"could","start":691.33,"end":691.57,"confidence":1.0,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.005811948329210281},{"word":"you","start":691.57,"end":691.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013860911130905151},{"word":"confirm","start":691.89,"end":692.29,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.01367063820362091},{"word":"if","start":692.29,"end":692.79,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0006630774587392807},{"word":"there","start":692.85,"end":693.17,"confidence":0.86572266,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.003253106027841568},{"word":"is","start":693.17,"end":693.49,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0031332075595855713},{"word":"a","start":693.49,"end":693.65,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002775326371192932},{"word":"lot","start":693.65,"end":693.89,"confidence":0.99902344,"punctuated_word":"Lot","sentiment":"neutral","sentiment_score":-0.015156403183937073},{"word":"25","start":693.89,"end":694.45,"confidence":0.9995117,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.005693409591913223},{"word":"before","start":694.45,"end":694.85,"confidence":0.9970703,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.02494233474135399},{"word":"i","start":695.41,"end":695.57,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03137877583503723},{"word":"mean","start":695.57,"end":695.81,"confidence":0.9941406,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.022247130051255223},{"word":"on","start":695.81,"end":695.97,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004422962665557861},{"word":"the","start":695.97,"end":696.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015499472618103027},{"word":"address","start":696.13,"end":696.63,"confidence":0.99658203,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.007935693487524986},{"word":"okay","start":704.155,"end":704.555,"confidence":0.95458984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0011627704370766878},{"word":"lot","start":704.555,"end":705.055,"confidence":0.984375,"punctuated_word":"Lot","sentiment":"neutral","sentiment_score":0.004925956949591637},{"word":"33","start":705.115,"end":705.835,"confidence":0.9946289,"punctuated_word":"33.","sentiment":"neutral","sentiment_score":0.0035107708536088467},{"word":"correct","start":705.835,"end":706.335,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.00018534529954195025},{"word":"is","start":711.515,"end":711.755,"confidence":0.83251953,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.028425611555576324},{"word":"there","start":711.755,"end":711.91504,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.03303562104701996},{"word":"any","start":711.91504,"end":712.075,"confidence":0.9902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0367409773170948},{"word":"way","start":712.075,"end":712.315,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.02755920961499214},{"word":"that","start":712.315,"end":712.47504,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04285922646522522},{"word":"you","start":712.47504,"end":712.635,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025161564350128177},{"word":"could","start":712.635,"end":712.955,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.03052709251642227},{"word":"confirm","start":712.955,"end":713.455,"confidence":0.9902344,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.03169718384742737},{"word":"it","start":713.515,"end":714.015,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01969737932085991},{"word":"to","start":714.155,"end":714.395,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03468235209584236},{"word":"the","start":714.395,"end":714.895,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.035012464970350266},{"word":"owner","start":715.195,"end":715.59503,"confidence":0.97753906,"punctuated_word":"owner,","sentiment":"neutral","sentiment_score":0.034019846469163895},{"word":"please","start":715.59503,"end":716.01,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03462830185890198},{"word":"hold","start":722.65,"end":722.97003,"confidence":0.97509766,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.015279395505785942},{"word":"on","start":722.97003,"end":723.47003,"confidence":0.9995117,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.017483700066804886},{"word":"so","start":723.93,"end":724.17,"confidence":0.8720703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008351960219442844},{"word":"for","start":724.17,"end":724.49,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006994156166911125},{"word":"for","start":724.49,"end":724.99,"confidence":0.5522461,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00902483519166708},{"word":"nbn","start":725.45,"end":725.95,"confidence":0.6699219,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":0.008243696764111519},{"word":"hold","start":734.195,"end":734.435,"confidence":0.60595703,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.0011299047619104383},{"word":"on","start":734.435,"end":734.935,"confidence":0.9592285,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.008954362943768501},{"word":"for","start":752.88995,"end":753.38995,"confidence":0.6171875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.00497162900865078},{"word":"your","start":753.61,"end":753.93,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00777185894548893},{"word":"current","start":753.93,"end":754.25,"confidence":0.99902344,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.0016954466700553894},{"word":"plan","start":754.25,"end":754.49,"confidence":0.99609375,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.012536827474832537},{"word":"with","start":754.49,"end":754.73,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.01872843876481056},{"word":"lynn","start":754.73,"end":755.12994,"confidence":0.2722168,"punctuated_word":"Lynn","sentiment":"neutral","sentiment_score":0.01807028241455555},{"word":"lynham","start":755.29,"end":755.79,"confidence":0.7635091,"punctuated_word":"Lynham,","sentiment":"neutral","sentiment_score":0.018763981759548187},{"word":"it's","start":756.41,"end":756.91,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.007476614788174629},{"word":"50","start":758.00995,"end":758.50995,"confidence":0.9941406,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.01239150669425726},{"word":"mbps","start":758.97,"end":759.47,"confidence":0.9291992,"punctuated_word":"MBPS.","sentiment":"neutral","sentiment_score":0.007681937422603369},{"word":"are","start":759.85,"end":760.08997,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.0016622692346572876},{"word":"you","start":760.08997,"end":760.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0032236240804195404},{"word":"going","start":760.25,"end":760.75,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.004423748701810837},{"word":"with","start":760.97,"end":761.12994,"confidence":0.9667969,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0021706651896238327},{"word":"the","start":761.12994,"end":761.29,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001286625862121582},{"word":"same","start":761.29,"end":761.52997,"confidence":0.99609375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.007760975509881973},{"word":"mbps","start":761.52997,"end":762.02997,"confidence":0.98950195,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":-0.0027760099619627},{"word":"with","start":762.185,"end":762.345,"confidence":0.890625,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0016727838665246964},{"word":"mbn","start":762.345,"end":762.845,"confidence":0.9402669,"punctuated_word":"MBN?","sentiment":"neutral","sentiment_score":0.0006023397436365485},{"word":"if","start":763.065,"end":763.545,"confidence":0.9921875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.013775436207652092},{"word":"in","start":763.545,"end":763.785,"confidence":0.5229492,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.015556016936898232},{"word":"any","start":763.785,"end":763.945,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.01572060026228428},{"word":"case","start":763.945,"end":764.26495,"confidence":0.9921875,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.012579240836203098},{"word":"let","start":764.26495,"end":764.425,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.01130799949169159},{"word":"me","start":764.425,"end":764.745,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010854661464691162},{"word":"review","start":764.745,"end":765.14496,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.0304091963917017},{"word":"the","start":765.14496,"end":765.385,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022829098626971245},{"word":"mbn","start":765.385,"end":765.865,"confidence":0.97753906,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":-0.01650787703692913},{"word":"plans","start":765.865,"end":766.365,"confidence":0.9614258,"punctuated_word":"plans.","sentiment":"neutral","sentiment_score":-0.0295490063726902},{"word":"yeah","start":770.745,"end":770.985,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04832157865166664},{"word":"let","start":770.985,"end":771.14496,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.02232980728149414},{"word":"me","start":771.14496,"end":771.305,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014520496129989624},{"word":"just","start":771.305,"end":771.545,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.002268038690090179},{"word":"review","start":771.545,"end":771.865,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.0032460615038871765},{"word":"the","start":771.865,"end":772.02496,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04068130999803543},{"word":"mbn","start":772.02496,"end":772.425,"confidence":0.9880371,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":0.023187514394521713},{"word":"plan","start":772.425,"end":772.745,"confidence":0.8388672,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.0027501732110977173},{"word":"so","start":772.745,"end":772.90497,"confidence":0.98828125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05497050657868385},{"word":"that","start":772.90497,"end":773.14496,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0816042572259903},{"word":"i","start":773.14496,"end":773.305,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06670449674129486},{"word":"can","start":773.305,"end":773.805,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05919773876667023},{"word":"compare","start":773.945,"end":774.425,"confidence":0.9970703,"punctuated_word":"compare","sentiment":"neutral","sentiment_score":0.03530411422252655},{"word":"it","start":774.425,"end":774.58496,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05378473177552223},{"word":"to","start":774.58496,"end":774.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06583370268344879},{"word":"you","start":774.665,"end":775.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024985618889331818},{"word":"or","start":775.225,"end":775.46497,"confidence":0.7631836,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08948320150375366},{"word":"can","start":775.46497,"end":775.785,"confidence":0.3544922,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07869844138622284},{"word":"provide","start":775.785,"end":776.105,"confidence":0.9116211,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.0631023496389389},{"word":"it","start":776.105,"end":776.26495,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06861801445484161},{"word":"to","start":776.26495,"end":776.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0729789063334465},{"word":"you","start":776.345,"end":776.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02736249566078186},{"word":"and","start":776.505,"end":777.005,"confidence":0.9819336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05203445628285408},{"word":"compare","start":777.065,"end":777.305,"confidence":0.9873047,"punctuated_word":"compare","sentiment":"neutral","sentiment_score":0.0176674947142601},{"word":"it","start":777.305,"end":777.46497,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06721551716327667},{"word":"with","start":777.46497,"end":777.625,"confidence":0.9448242,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.051993731409311295},{"word":"your","start":777.625,"end":777.87,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015256162732839584},{"word":"current","start":777.87,"end":778.11,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.01878630742430687},{"word":"plan","start":778.11,"end":778.35,"confidence":0.99316406,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":-0.01018909178674221},{"word":"alright","start":778.35,"end":778.85,"confidence":0.9980469,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04869319126009941},{"word":"thank","start":780.99,"end":781.23,"confidence":0.9741211,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46786096692085266},{"word":"you","start":781.23,"end":781.47,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5042642951011658},{"word":"so","start":781.47,"end":781.71,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5033836960792542},{"word":"much","start":781.71,"end":782.11,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4942685067653656},{"word":"just","start":782.11,"end":782.35,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.24278178811073303},{"word":"give","start":782.35,"end":782.67,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.17843720316886902},{"word":"me","start":782.67,"end":782.75,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2234075665473938},{"word":"one","start":782.75,"end":782.99,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.18773481249809265},{"word":"second","start":782.99,"end":783.49,"confidence":0.99902344,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.14910303056240082},{"word":"alright","start":827.345,"end":827.845,"confidence":0.8469238,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07032455503940582},{"word":"so","start":828.385,"end":828.885,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031101377680897713},{"word":"under","start":829.425,"end":829.925,"confidence":0.9951172,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.040602799504995346},{"word":"50","start":829.985,"end":830.385,"confidence":0.99902344,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.040193378925323486},{"word":"mbps","start":830.385,"end":830.885,"confidence":0.79248047,"punctuated_word":"MBPS","sentiment":"neutral","sentiment_score":0.03823499381542206},{"word":"for","start":832.625,"end":832.945,"confidence":0.88671875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004395939409732819},{"word":"a","start":832.945,"end":833.105,"confidence":0.34887695,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0321432426571846},{"word":"b","start":833.105,"end":833.265,"confidence":0.5185547,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.05137486755847931},{"word":"n","start":833.265,"end":833.585,"confidence":0.47143555,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.04457239434123039},{"word":"b","start":833.585,"end":833.745,"confidence":0.8183594,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.04618413746356964},{"word":"n","start":833.745,"end":834.245,"confidence":0.97265625,"punctuated_word":"n,","sentiment":"neutral","sentiment_score":0.03880832716822624},{"word":"it's","start":834.865,"end":835.365,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.00004366909706732258},{"word":"$95","start":836.92,"end":838.04,"confidence":0.9987793,"punctuated_word":"$95","sentiment":"neutral","sentiment_score":0.0025663431733846664},{"word":"per","start":838.04,"end":838.36,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.011464249342679976},{"word":"month","start":838.36,"end":838.86,"confidence":0.9008789,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.005174832418560982},{"word":"so","start":839.48,"end":839.64,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0032487958669662476},{"word":"that's","start":839.64,"end":839.95996,"confidence":0.99902344,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.009527510963380337},{"word":"50","start":839.95996,"end":840.2,"confidence":0.99902344,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.0099590253084898},{"word":"m","start":840.2,"end":840.51996,"confidence":0.46875,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.011719667352735996},{"word":"mbbs","start":840.83997,"end":841.33997,"confidence":0.7631836,"punctuated_word":"MBBS.","sentiment":"neutral","sentiment_score":0.015750829130411148},{"word":"so","start":842.12,"end":842.36,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027821000665426254},{"word":"if","start":842.36,"end":842.51996,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03965986147522926},{"word":"you","start":842.51996,"end":843.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04510600492358208},{"word":"will","start":843.0,"end":843.32,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05590669438242912},{"word":"have","start":843.32,"end":843.64,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04515596106648445},{"word":"the","start":843.64,"end":843.72,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.036422234028577805},{"word":"same","start":843.72,"end":844.04,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.04649600014090538},{"word":"plan","start":844.04,"end":844.44,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03496221825480461},{"word":"with","start":844.44,"end":844.76,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07075449824333191},{"word":"nbn","start":844.76,"end":845.26,"confidence":0.9580078,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.04580829665064812},{"word":"which","start":845.56,"end":845.8,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05278025195002556},{"word":"is","start":845.8,"end":845.95996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05516069382429123},{"word":"50","start":845.95996,"end":846.27997,"confidence":1.0,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.054539527744054794},{"word":"mbbs","start":846.27997,"end":846.77997,"confidence":0.97786456,"punctuated_word":"MBBS,","sentiment":"neutral","sentiment_score":0.05046777427196503},{"word":"that's","start":846.83997,"end":847.08,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03885239362716675},{"word":"going","start":847.08,"end":847.32,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07522548735141754},{"word":"to","start":847.32,"end":847.39996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06003464758396149},{"word":"be","start":847.39996,"end":847.64,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0429365411400795},{"word":"95%","start":847.64,"end":848.86,"confidence":0.99365234,"punctuated_word":"95%","sentiment":"neutral","sentiment_score":0.05628323554992676},{"word":"per","start":848.92,"end":849.24,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.02553330361843109},{"word":"month","start":849.24,"end":849.615,"confidence":1.0,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.041747383773326874},{"word":"alright","start":852.255,"end":852.65497,"confidence":0.96899414,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07740169018507004},{"word":"so","start":852.65497,"end":852.815,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04553274065256119},{"word":"if","start":852.815,"end":852.975,"confidence":0.98535156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04266763478517532},{"word":"in","start":852.975,"end":853.135,"confidence":0.90722656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.028389671817421913},{"word":"any","start":853.135,"end":853.375,"confidence":0.96875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.04371226578950882},{"word":"i","start":853.455,"end":853.535,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03900580853223801},{"word":"will","start":853.535,"end":853.77496,"confidence":0.93847656,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04893651604652405},{"word":"just","start":853.77496,"end":854.255,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05982785299420357},{"word":"we","start":854.895,"end":855.055,"confidence":0.97509766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04460369423031807},{"word":"just","start":855.055,"end":855.295,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0636434257030487},{"word":"need","start":855.295,"end":855.77496,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.0358547568321228},{"word":"clarification","start":855.77496,"end":856.27496,"confidence":0.9951172,"punctuated_word":"clarification","sentiment":"neutral","sentiment_score":0.05721376836299896},{"word":"from","start":856.415,"end":856.65497,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06204327195882797},{"word":"you","start":856.65497,"end":856.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07512111216783524},{"word":"which","start":856.895,"end":857.21497,"confidence":0.97265625,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.09314583241939545},{"word":"lot","start":857.21497,"end":857.535,"confidence":0.88427734,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.08223345875740051},{"word":"number","start":857.535,"end":857.855,"confidence":0.9741211,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.08980956673622131},{"word":"so","start":857.855,"end":858.015,"confidence":0.9741211,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08396434783935547},{"word":"that","start":858.015,"end":858.255,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.121861033141613},{"word":"we","start":858.255,"end":858.755,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1280362904071808},{"word":"completely","start":859.535,"end":860.035,"confidence":0.96972656,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":0.1617058664560318},{"word":"confirm","start":860.33496,"end":860.83496,"confidence":0.99902344,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.09523308277130128},{"word":"which","start":861.21497,"end":861.535,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.13517452776432037},{"word":"service","start":861.535,"end":862.015,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.10272284597158432},{"word":"network","start":862.015,"end":862.515,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.10940949618816376},{"word":"is","start":862.575,"end":863.075,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12802281975746155},{"word":"serviceable","start":863.83,"end":864.33,"confidence":0.99560547,"punctuated_word":"serviceable","sentiment":"neutral","sentiment_score":0.17191281914711},{"word":"in","start":865.35,"end":865.51,"confidence":0.9707031,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12775790691375732},{"word":"your","start":865.51,"end":865.83,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12981468439102173},{"word":"new","start":865.83,"end":866.07,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.11358131468296052},{"word":"location","start":866.07,"end":866.57,"confidence":0.9848633,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":0.09173186123371124},{"word":"so","start":866.63,"end":866.87,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12359119951725006},{"word":"once","start":866.87,"end":867.11,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.13346734642982483},{"word":"we","start":867.11,"end":867.27,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11853709816932678},{"word":"receive","start":867.27,"end":867.58997,"confidence":0.99316406,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.12318037450313568},{"word":"a","start":867.58997,"end":867.75,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12971100211143494},{"word":"confirmation","start":867.75,"end":868.25,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.12614282965660095},{"word":"from","start":868.39,"end":868.55,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1421983242034912},{"word":"you","start":868.55,"end":868.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.146394282579422},{"word":"with","start":868.71,"end":868.87,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17204836010932922},{"word":"a","start":868.87,"end":868.95,"confidence":0.6010742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14691251516342163},{"word":"lot","start":868.95,"end":869.19,"confidence":0.9980469,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.09622134268283844},{"word":"number","start":869.19,"end":869.69,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.13540828227996826},{"word":"we","start":869.75,"end":869.91,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14265678822994232},{"word":"can","start":869.91,"end":870.14996,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1577515006065369},{"word":"go","start":870.14996,"end":870.23,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.16331537067890167},{"word":"ahead","start":870.23,"end":870.47,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.15486520528793335},{"word":"and","start":870.47,"end":870.79,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11057139933109283},{"word":"check","start":870.79,"end":871.19,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.11092841625213624},{"word":"here","start":871.19,"end":871.58997,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.11054802685976028},{"word":"with","start":871.58997,"end":871.83,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12368864566087724},{"word":"our","start":871.83,"end":872.14996,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11082261800765993},{"word":"network","start":872.14996,"end":872.63,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.11398378014564514},{"word":"as","start":872.63,"end":872.79,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12162771821022034},{"word":"well","start":872.79,"end":873.02997,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.09224659204483032},{"word":"okay","start":873.02997,"end":873.52997,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.07382252812385559},{"word":"thank","start":875.74695,"end":875.9069,"confidence":0.9536133,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4632447361946106},{"word":"you","start":875.9069,"end":876.06696,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4892469346523285},{"word":"so","start":876.06696,"end":876.1469,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.514133870601654},{"word":"much","start":876.1469,"end":876.4669,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4777646064758301},{"word":"i'll","start":876.4669,"end":876.7069,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.30112597346305847},{"word":"wait","start":876.7069,"end":876.86694,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.3105936348438263},{"word":"for","start":876.86694,"end":877.0269,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.26322028040885925},{"word":"your","start":877.0269,"end":877.18695,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2302345633506775},{"word":"call","start":877.18695,"end":877.50696,"confidence":0.9995117,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.2339244782924652},{"word":"emma","start":877.50696,"end":878.00696,"confidence":0.9914551,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.2311387062072754},{"word":"thank","start":880.06696,"end":880.3869,"confidence":0.92822266,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3604942262172699},{"word":"you","start":880.3869,"end":880.86694,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3614406287670135},{"word":"thank","start":880.86694,"end":881.18695,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3938819468021393},{"word":"you","start":881.18695,"end":881.42694,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3736115694046021},{"word":"bye","start":881.42694,"end":881.5869,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2631295323371887},{"word":"bye","start":881.5869,"end":881.74695,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.30564308166503906},{"word":"have","start":881.74695,"end":881.98694,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5063894987106323},{"word":"a","start":881.98694,"end":882.06696,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5411496162414551},{"word":"great","start":882.06696,"end":882.30695,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5738205313682556},{"word":"day","start":882.30695,"end":882.54694,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5172736644744873},{"word":"goodbye","start":882.54694,"end":883.04694,"confidence":0.90405273,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.30016618967056274}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Hello, Emma. How are you doing today?\n\nSure. No worries. And I'll be more than happy to assist you. Could you provide me the last name on your account, please? Thank you so much.\n\nChecking in here. One moment, please. Okay. So good thing that okay. So I already have your account, Emma.\n\nAnd for your account security, since we'll be making changes on your account, could you please verify your date of birth, please? Thank you so much. How about your identification number? No worries. It's fine.\n\nI'll we can use either your passport, your driver's license. Just the the identification number of the ID that you presented during your subscription with us. Thank you so much. So, currently, you are with the Lindham fifty MBPS. Could you please provide your new address so that I can check which network is serviceable to your new area?\n\nSorry. I have the Unit Number 320, Apartment Number 357. Correct? Okay. Street Number 357.\n\nAnd what's the street name? Alright. Give me one second. Hold on. I have Unit 320357 Glenmore Road, Paddington sorry.\n\nPaddington, New South Wales 2021. Correct? Thank you so much. I'll go ahead and check which network is serviceable to this address. I'll put you on hold for a minute or two, and I'll get back to you soon.\n\nOkay? Thank you. Hello, Emma. I'm still looking into it. Thank you so much for holding.\n\nAlright. I'll be back to you again. Thank you. Hello, Emma. Thank you so much for holding.\n\nIf I may ask if there is a lot number? But did I have got it correctly? I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Is this your new address?\n\nI mean yeah. If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or the landlord? Because I'm seeing here that the address is under NDN, but it has a Lot Number 25. Could you confirm if there is a Lot 25 before I mean, on the address? Okay.\n\nLot 33. Correct? Is there any way that you could confirm it to the owner, please? Hold on. So for for NBN.\n\nHold on. For your current plan with Lynn Lynham, it's 50 MBPS. Are you going with the same MBPS with MBN? If in any case, let me review the MBN plans. Yeah.\n\nLet me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan. Alright? Thank you so much. Just give me one second. Alright.\n\nSo under 50 MBPS for a b n b n, it's $95 per month. So that's 50 m MBBS. So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month. Alright. So if in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location.\n\nSo once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well. Okay? Thank you so much. I'll wait for your call, Emma. Thank you.\n\nThank you. Bye bye. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.52,"end":2.96,"sentiment":"positive","sentiment_score":0.520995968580246},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.4370535761117935},{"text":"May I have your name, please?","start":3.9199998,"end":5.22,"sentiment":"neutral","sentiment_score":0.257345808049043},{"text":"Hello, Emma.","start":8.24,"end":8.88,"sentiment":"neutral","sentiment_score":0.22123093158006668},{"text":"How are you doing today?","start":8.88,"end":10.179999,"sentiment":"neutral","sentiment_score":0.28835421800613403}],"sentiment":"positive","sentiment_score":0.3537046340378848,"num_words":22,"start":1.52,"end":10.179999},{"sentences":[{"text":"Sure.","start":17.945,"end":18.265,"sentiment":"neutral","sentiment_score":0.26297062635421753},{"text":"No worries.","start":18.265,"end":18.825,"sentiment":"neutral","sentiment_score":0.3310122489929199},{"text":"And I'll be more than happy to assist you.","start":18.825,"end":20.744999,"sentiment":"positive","sentiment_score":0.5913836459318796},{"text":"Could you provide me the last name on your account, please?","start":20.744999,"end":23.244999,"sentiment":"neutral","sentiment_score":0.11711503633043983},{"text":"Thank you so much.","start":26.24,"end":27.6,"sentiment":"positive","sentiment_score":0.5302711352705956}],"sentiment":"positive","sentiment_score":0.3576591806831183,"num_words":27,"start":17.945,"end":27.6},{"sentences":[{"text":"Checking in here.","start":27.6,"end":28.64,"sentiment":"neutral","sentiment_score":0.2463586926460266},{"text":"One moment, please.","start":28.64,"end":29.86,"sentiment":"neutral","sentiment_score":0.12859453757603964},{"text":"Okay.","start":33.36,"end":33.86,"sentiment":"neutral","sentiment_score":0.1431342363357544},{"text":"So good thing that okay.","start":34.16,"end":39.695004,"sentiment":"positive","sentiment_score":0.3829744040966034},{"text":"So I already have your account, Emma.","start":39.695004,"end":41.555,"sentiment":"neutral","sentiment_score":0.17735264131001063}],"sentiment":"neutral","sentiment_score":0.23285970719237076,"num_words":19,"start":27.6,"end":41.555},{"sentences":[{"text":"And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please?","start":41.615,"end":47.875,"sentiment":"neutral","sentiment_score":0.11097500456327741},{"text":"Thank you so much.","start":51.37,"end":52.09,"sentiment":"neutral","sentiment_score":0.29517408460378647},{"text":"How about your identification number?","start":52.09,"end":54.03,"sentiment":"neutral","sentiment_score":0.07613594681024552},{"text":"No worries.","start":58.73,"end":59.21,"sentiment":"neutral","sentiment_score":0.043949222192168236},{"text":"It's fine.","start":59.21,"end":59.69,"sentiment":"neutral","sentiment_score":0.10606982186436653}],"sentiment":"neutral","sentiment_score":0.12293897888490132,"num_words":35,"start":41.615,"end":59.69},{"sentences":[{"text":"I'll we can use either your passport, your driver's license.","start":59.69,"end":63.309998,"sentiment":"neutral","sentiment_score":0.07263131849467755},{"text":"Just the the identification number of the ID that you presented during your subscription with us.","start":63.925,"end":72.744995,"sentiment":"neutral","sentiment_score":0.030199196306057274},{"text":"Thank you so much.","start":81.34,"end":82.619995,"sentiment":"neutral","sentiment_score":0.20958073064684868},{"text":"So, currently, you are with the Lindham fifty MBPS.","start":82.619995,"end":89.119995,"sentiment":"neutral","sentiment_score":0.043223509564995766},{"text":"Could you please provide your new address so that I can check which network is serviceable to your new area?","start":89.259995,"end":95.465,"sentiment":"neutral","sentiment_score":0.05545055903494358}],"sentiment":"neutral","sentiment_score":0.060099085003642715,"num_words":59,"start":59.69,"end":95.465},{"sentences":[{"text":"Sorry.","start":112.42,"end":112.82,"sentiment":"neutral","sentiment_score":-0.03766025975346565},{"text":"I have the Unit Number 320, Apartment Number 357.","start":112.82,"end":118.02,"sentiment":"neutral","sentiment_score":-0.033803210076358586},{"text":"Correct?","start":118.02,"end":118.395,"sentiment":"neutral","sentiment_score":-0.025496449321508408},{"text":"Okay.","start":126.634995,"end":127.134995,"sentiment":"neutral","sentiment_score":0.010389463044703008},{"text":"Street Number 357.","start":127.835,"end":129.515,"sentiment":"neutral","sentiment_score":0.007654796975354354}],"sentiment":"neutral","sentiment_score":-0.02226878305276235,"num_words":15,"start":112.42,"end":129.515},{"sentences":[{"text":"And what's the street name?","start":129.515,"end":130.89499,"sentiment":"neutral","sentiment_score":0.005383050348609686},{"text":"Alright.","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":0.02838795445859432},{"text":"Give me one second.","start":142.81,"end":143.87,"sentiment":"neutral","sentiment_score":0.01796332374215126},{"text":"Hold on.","start":144.25,"end":145.07,"sentiment":"neutral","sentiment_score":0.007103521144017577},{"text":"I have Unit 320357 Glenmore Road, Paddington sorry.","start":161.86,"end":168.68,"sentiment":"neutral","sentiment_score":0.0068441410548985004}],"sentiment":"neutral","sentiment_score":0.009805833594873548,"num_words":20,"start":129.515,"end":168.68},{"sentences":[{"text":"Paddington, New South Wales 2021.","start":168.81999,"end":171.3,"sentiment":"neutral","sentiment_score":0.0006903276458615437},{"text":"Correct?","start":171.3,"end":171.8,"sentiment":"neutral","sentiment_score":0.01970936916768551},{"text":"Thank you so much.","start":173.775,"end":174.815,"sentiment":"positive","sentiment_score":0.6531185060739517},{"text":"I'll go ahead and check which network is serviceable to this address.","start":174.815,"end":178.25499,"sentiment":"neutral","sentiment_score":0.2116864062845707},{"text":"I'll put you on hold for a minute or two, and I'll get back to you soon.","start":178.25499,"end":181.295,"sentiment":"neutral","sentiment_score":0.10841331937733818}],"sentiment":"neutral","sentiment_score":0.17997175221852302,"num_words":39,"start":168.81999,"end":181.295},{"sentences":[{"text":"Okay?","start":181.295,"end":181.795,"sentiment":"neutral","sentiment_score":0.0831710696220398},{"text":"Thank you.","start":183.53499,"end":184.355,"sentiment":"positive","sentiment_score":0.3641532212495804},{"text":"Hello, Emma.","start":513.735,"end":514.375,"sentiment":"neutral","sentiment_score":0.13522601872682571},{"text":"I'm still looking into it.","start":514.375,"end":515.575,"sentiment":"neutral","sentiment_score":0.09977184683084488},{"text":"Thank you so much for holding.","start":515.575,"end":516.855,"sentiment":"positive","sentiment_score":0.39339592059453327}],"sentiment":"neutral","sentiment_score":0.24632276920601726,"num_words":16,"start":181.295,"end":516.855},{"sentences":[{"text":"Alright.","start":516.855,"end":517.335,"sentiment":"neutral","sentiment_score":0.1183396503329277},{"text":"I'll be back to you again.","start":517.335,"end":518.875,"sentiment":"neutral","sentiment_score":0.04495665431022644},{"text":"Thank you.","start":519.255,"end":519.995,"sentiment":"neutral","sentiment_score":0.2470327913761139},{"text":"Hello, Emma.","start":630.67505,"end":631.47504,"sentiment":"neutral","sentiment_score":0.14667347073554993},{"text":"Thank you so much for holding.","start":631.47504,"end":632.775,"sentiment":"positive","sentiment_score":0.36894238988558453}],"sentiment":"neutral","sentiment_score":0.19936155527830124,"num_words":17,"start":516.855,"end":632.775},{"sentences":[{"text":"If I may ask if there is a lot number?","start":634.58997,"end":637.00995,"sentiment":"neutral","sentiment_score":0.004737090039998293},{"text":"But did I have got it correctly?","start":642.82996,"end":644.75,"sentiment":"neutral","sentiment_score":-0.0010711713028805597},{"text":"I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021.","start":644.75,"end":653.265,"sentiment":"neutral","sentiment_score":0.015833477179209392},{"text":"Correct?","start":653.265,"end":653.765,"sentiment":"neutral","sentiment_score":0.03754635527729988},{"text":"Is this your new address?","start":665.36,"end":666.66,"sentiment":"neutral","sentiment_score":0.03161034174263477}],"sentiment":"neutral","sentiment_score":0.0121563568977373,"num_words":35,"start":634.58997,"end":666.66},{"sentences":[{"text":"I mean yeah.","start":668.0,"end":670.5,"sentiment":"neutral","sentiment_score":0.01523885627587636},{"text":"If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or the landlord?","start":670.8,"end":682.91504,"sentiment":"neutral","sentiment_score":-0.02704070079261842},{"text":"Because I'm seeing here that the address is under NDN, but it has a Lot Number 25.","start":684.815,"end":691.33,"sentiment":"neutral","sentiment_score":-0.021906910902437043},{"text":"Could you confirm if there is a Lot 25 before I mean, on the address?","start":691.33,"end":696.63,"sentiment":"neutral","sentiment_score":-0.006917160128553709},{"text":"Okay.","start":704.155,"end":704.555,"sentiment":"neutral","sentiment_score":-0.0011627704370766878}],"sentiment":"neutral","sentiment_score":-0.017856901815413672,"num_words":59,"start":668.0,"end":704.555},{"sentences":[{"text":"Lot 33.","start":704.555,"end":705.835,"sentiment":"neutral","sentiment_score":0.004218363901600242},{"text":"Correct?","start":705.835,"end":706.335,"sentiment":"neutral","sentiment_score":-0.00018534529954195025},{"text":"Is there any way that you could confirm it to the owner, please?","start":711.515,"end":716.01,"sentiment":"neutral","sentiment_score":0.03184975626376959},{"text":"Hold on.","start":722.65,"end":723.47003,"sentiment":"neutral","sentiment_score":0.016381547786295414},{"text":"So for for NBN.","start":723.93,"end":725.95,"sentiment":"neutral","sentiment_score":0.008153662085533142}],"sentiment":"neutral","sentiment_score":0.022167088993063026,"num_words":22,"start":704.555,"end":725.95},{"sentences":[{"text":"Hold on.","start":734.195,"end":734.935,"sentiment":"neutral","sentiment_score":0.003912229090929031},{"text":"For your current plan with Lynn Lynham, it's 50 MBPS.","start":752.88995,"end":759.47,"sentiment":"neutral","sentiment_score":0.011008852394297719},{"text":"Are you going with the same MBPS with MBN?","start":759.85,"end":762.845,"sentiment":"neutral","sentiment_score":0.0014841017804832922},{"text":"If in any case, let me review the MBN plans.","start":763.065,"end":766.365,"sentiment":"neutral","sentiment_score":-0.017908913362771273},{"text":"Yeah.","start":770.745,"end":770.985,"sentiment":"neutral","sentiment_score":-0.04832157865166664}],"sentiment":"neutral","sentiment_score":-0.0030044004415685777,"num_words":32,"start":734.195,"end":770.985},{"sentences":[{"text":"Let me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan.","start":770.985,"end":778.35,"sentiment":"neutral","sentiment_score":0.03841615009254643},{"text":"Alright?","start":778.35,"end":778.85,"sentiment":"neutral","sentiment_score":0.04869319126009941},{"text":"Thank you so much.","start":780.99,"end":782.11,"sentiment":"positive","sentiment_score":0.49244436621665955},{"text":"Just give me one second.","start":782.11,"end":783.49,"sentiment":"neutral","sentiment_score":0.19629288017749785},{"text":"Alright.","start":827.345,"end":827.845,"sentiment":"neutral","sentiment_score":0.07032455503940582}],"sentiment":"neutral","sentiment_score":0.10630543114474186,"num_words":39,"start":770.985,"end":827.845},{"sentences":[{"text":"So under 50 MBPS for a b n b n, it's $95 per month.","start":828.385,"end":838.86,"sentiment":"neutral","sentiment_score":0.025995146705099614},{"text":"So that's 50 m MBBS.","start":839.48,"end":841.33997,"sentiment":"neutral","sentiment_score":0.008741647377610207},{"text":"So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month.","start":842.12,"end":849.615,"sentiment":"neutral","sentiment_score":0.04769781001266979},{"text":"Alright.","start":852.255,"end":852.65497,"sentiment":"neutral","sentiment_score":0.07740169018507004},{"text":"So if in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location.","start":852.65497,"end":866.57,"sentiment":"neutral","sentiment_score":0.08708900914837917}],"sentiment":"neutral","sentiment_score":0.05773755303749234,"num_words":71,"start":828.385,"end":866.57},{"sentences":[{"text":"So once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well.","start":866.63,"end":873.02997,"sentiment":"neutral","sentiment_score":0.12945079244673252},{"text":"Okay?","start":873.02997,"end":873.52997,"sentiment":"neutral","sentiment_score":0.07382252812385559},{"text":"Thank you so much.","start":875.74695,"end":876.4669,"sentiment":"positive","sentiment_score":0.4860975369811058},{"text":"I'll wait for your call, Emma.","start":876.4669,"end":878.00696,"sentiment":"neutral","sentiment_score":0.26170627276102704},{"text":"Thank you.","start":880.06696,"end":880.86694,"sentiment":"positive","sentiment_score":0.3609674274921417}],"sentiment":"neutral","sentiment_score":0.2004649780086569,"num_words":37,"start":866.63,"end":880.86694},{"sentences":[{"text":"Thank you.","start":880.86694,"end":881.42694,"sentiment":"positive","sentiment_score":0.38374675810337067},{"text":"Bye bye.","start":881.42694,"end":881.74695,"sentiment":"neutral","sentiment_score":0.2843863070011139},{"text":"Have a great day.","start":881.74695,"end":882.54694,"sentiment":"positive","sentiment_score":0.5346583276987076},{"text":"Goodbye.","start":882.54694,"end":883.04694,"sentiment":"neutral","sentiment_score":0.30016618967056274}],"sentiment":"positive","sentiment_score":0.4194517367415958,"num_words":9,"start":880.86694,"end":883.04694}]}}]},{"alternatives":[{"transcript":"Oh, hi there. My name is Emma. Yeah. Good. Thanks. I'm moving house this week and just wanting to transfer my Internet over, please. It's Reid, r e I d. Mhmm. 06/18/1995. Oh, I don't know what that is. Sorry. What what is that? Oh, yep. Oh, okay. So it would probably be my driver's license, which is 2020560546. Yep. No worries. I'll just bring that up now. So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021. No. Sorry. Apartment number is 320. The street number is 357. So Glenmore Road. So 320 Slash 357 Glenmore Road. Yes. Yes. That's correct. No worries. Thank you. No worries. Okay. No worries. I'm not too sure. Sorry. Yes. That's correct. Yes. That's my new address. Sorry. What was that? According to Google, it's Lot 33 In Strata Plan 65708. I don't know. That's what Google says. Yeah. Yeah. No worries. I will go back to them and confirm. And then what's the process from there? Sorry. I don't understand. Okay. Thank you. Mhmm. Okay. Okay. Okay. Okay. Cool. Thank you. Okay. Thanks. Bye. You too. Thanks. Bye.","confidence":0.9980469,"words":[{"word":"oh","start":5.52,"end":5.8399997,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.09279586374759674},{"word":"hi","start":5.8399997,"end":6.0,"confidence":0.99121094,"punctuated_word":"hi","sentiment":"neutral","sentiment_score":0.08766578882932663},{"word":"there","start":6.0,"end":6.3199997,"confidence":0.9904785,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.09408903121948242},{"word":"my","start":6.3199997,"end":6.3999996,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.054186075925827026},{"word":"name","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06143750622868538},{"word":"is","start":6.64,"end":6.7999997,"confidence":0.8432617,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08993075042963028},{"word":"emma","start":6.7999997,"end":7.2999997,"confidence":0.99560547,"punctuated_word":"Emma.","sentiment":"neutral","sentiment_score":0.0951068550348282},{"word":"yeah","start":10.48,"end":10.719999,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26967933773994446},{"word":"good","start":10.719999,"end":10.96,"confidence":0.9921875,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.566704273223877},{"word":"thanks","start":10.96,"end":11.44,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.610368549823761},{"word":"i'm","start":11.44,"end":11.679999,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.31481730937957764},{"word":"moving","start":11.679999,"end":12.08,"confidence":0.98535156,"punctuated_word":"moving","sentiment":"positive","sentiment_score":0.33892861008644104},{"word":"house","start":12.08,"end":12.48,"confidence":0.9770508,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.2812027037143707},{"word":"this","start":12.48,"end":12.719999,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18676260113716123},{"word":"week","start":12.719999,"end":12.96,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.15919458866119385},{"word":"and","start":12.96,"end":13.2,"confidence":0.82373047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16122770309448242},{"word":"just","start":13.2,"end":13.5199995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2354217916727066},{"word":"wanting","start":13.5199995,"end":13.92,"confidence":0.9902344,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":0.2447936534881592},{"word":"to","start":13.92,"end":14.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3183446526527405},{"word":"transfer","start":15.025,"end":15.344999,"confidence":0.9980469,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.2954425811767578},{"word":"my","start":15.344999,"end":15.745,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.3143060803413391},{"word":"internet","start":15.745,"end":16.145,"confidence":0.9111328,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.33153706789016724},{"word":"over","start":16.145,"end":16.385,"confidence":0.9794922,"punctuated_word":"over,","sentiment":"neutral","sentiment_score":0.2861189842224121},{"word":"please","start":16.385,"end":16.885,"confidence":0.99316406,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.2402894496917725},{"word":"it's","start":23.345,"end":23.665,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.030573373660445213},{"word":"reid","start":23.665,"end":24.145,"confidence":0.8508301,"punctuated_word":"Reid,","sentiment":"neutral","sentiment_score":0.032207559794187546},{"word":"r","start":24.145,"end":24.384998,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.023758839815855023},{"word":"e","start":24.384998,"end":24.625,"confidence":0.9941406,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.03586054965853691},{"word":"i","start":24.625,"end":24.865,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04647505283355713},{"word":"d","start":24.865,"end":25.365,"confidence":0.9333496,"punctuated_word":"d.","sentiment":"neutral","sentiment_score":0.05168506503105163},{"word":"mhmm","start":29.689999,"end":30.189999,"confidence":0.91259766,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06282239407300949},{"word":"06/18/1995","start":48.315002,"end":50.495003,"confidence":0.92989093,"punctuated_word":"06/18/1995.","sentiment":"neutral","sentiment_score":0.024830235168337825},{"word":"oh","start":55.62,"end":55.86,"confidence":0.9831543,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04430485889315605},{"word":"i","start":55.86,"end":55.94,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07257412374019623},{"word":"don't","start":55.94,"end":56.1,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07088057696819305},{"word":"know","start":56.1,"end":56.260002,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07878011465072632},{"word":"what","start":56.260002,"end":56.420002,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07541418075561523},{"word":"that","start":56.420002,"end":56.58,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.058678265661001205},{"word":"is","start":56.58,"end":56.9,"confidence":0.99560547,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.06757210195064545},{"word":"sorry","start":56.9,"end":57.22,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06801138073205948},{"word":"what","start":57.22,"end":57.38,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04979752749204635},{"word":"what","start":57.38,"end":57.54,"confidence":0.9951172,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.040707893669605255},{"word":"is","start":57.54,"end":57.78,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.046151865273714066},{"word":"that","start":57.78,"end":58.28,"confidence":0.9946289,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.016064349561929703},{"word":"oh","start":63.62,"end":63.86,"confidence":0.92211914,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.047298841178417206},{"word":"yep","start":63.86,"end":64.275,"confidence":0.9436849,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.03581707552075386},{"word":"oh","start":73.395004,"end":73.555,"confidence":0.75146484,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.028221899643540382},{"word":"okay","start":73.555,"end":73.715004,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.024938350543379784},{"word":"so","start":73.715004,"end":73.875,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.016866538673639297},{"word":"it","start":73.875,"end":74.035,"confidence":0.9658203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018053563311696053},{"word":"would","start":74.035,"end":74.195,"confidence":0.9614258,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.023027686402201653},{"word":"probably","start":74.195,"end":74.595,"confidence":0.9970703,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.025796150788664814},{"word":"be","start":74.595,"end":74.755005,"confidence":0.9873047,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.022058483213186264},{"word":"my","start":74.755005,"end":74.915,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0210250411182642},{"word":"driver's","start":74.915,"end":75.315,"confidence":0.99902344,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.01693532057106495},{"word":"license","start":75.315,"end":75.715004,"confidence":0.8972168,"punctuated_word":"license,","sentiment":"neutral","sentiment_score":0.02574312500655651},{"word":"which","start":75.715004,"end":75.955,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02710610628128052},{"word":"is","start":75.955,"end":76.195,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02698083594441414},{"word":"2020560546","start":76.195,"end":80.68,"confidence":0.9663086,"punctuated_word":"2020560546.","sentiment":"neutral","sentiment_score":0.03237844631075859},{"word":"yep","start":95.725,"end":96.125,"confidence":0.8359375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.029826365411281586},{"word":"no","start":96.125,"end":96.365,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.050047002732753754},{"word":"worries","start":96.365,"end":96.685,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03978923708200455},{"word":"i'll","start":96.685,"end":96.845,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04530408978462219},{"word":"just","start":96.845,"end":97.005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05549856275320053},{"word":"bring","start":97.005,"end":97.244995,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.03761830180883408},{"word":"that","start":97.244995,"end":97.405,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.043953776359558105},{"word":"up","start":97.405,"end":97.645,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04183447360992432},{"word":"now","start":97.645,"end":98.145,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05076548829674721},{"word":"so","start":101.005,"end":101.244995,"confidence":0.6855469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02183407172560692},{"word":"it's","start":101.244995,"end":101.744995,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.015149347484111786},{"word":"unit","start":102.205,"end":102.705,"confidence":0.9316406,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.01271706447005272},{"word":"320","start":102.765,"end":103.665,"confidence":0.9995117,"punctuated_word":"320","sentiment":"neutral","sentiment_score":0.024678844958543777},{"word":"at","start":104.94,"end":105.26,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.01263783872127533},{"word":"357","start":105.26,"end":107.04,"confidence":0.99726564,"punctuated_word":"357","sentiment":"neutral","sentiment_score":0.021761789917945865},{"word":"glenmore","start":107.100006,"end":107.600006,"confidence":0.85009766,"punctuated_word":"Glenmore","sentiment":"neutral","sentiment_score":0.03038638085126877},{"word":"road","start":107.740005,"end":108.22,"confidence":0.9663086,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.021349437534809113},{"word":"paddington","start":108.22,"end":108.72,"confidence":0.99902344,"punctuated_word":"Paddington,","sentiment":"neutral","sentiment_score":0.03722507506608963},{"word":"new","start":109.5,"end":109.740005,"confidence":0.9980469,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.042294956743717194},{"word":"south","start":109.740005,"end":109.98,"confidence":1.0,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.04295441508293152},{"word":"wales","start":109.98,"end":110.46001,"confidence":1.0,"punctuated_word":"Wales","sentiment":"neutral","sentiment_score":0.02641916461288929},{"word":"2021","start":110.46001,"end":111.68,"confidence":0.99383545,"punctuated_word":"2021.","sentiment":"neutral","sentiment_score":0.020938489586114883},{"word":"no","start":119.195,"end":119.355,"confidence":0.9206543,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06414522230625153},{"word":"sorry","start":119.355,"end":119.835,"confidence":0.9941406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.038017213344573975},{"word":"apartment","start":119.835,"end":120.315,"confidence":1.0,"punctuated_word":"Apartment","sentiment":"neutral","sentiment_score":0.004995363764464855},{"word":"number","start":120.315,"end":120.555,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.007483217865228653},{"word":"is","start":120.555,"end":120.795,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005841010250151157},{"word":"320","start":120.795,"end":121.755,"confidence":0.982666,"punctuated_word":"320.","sentiment":"neutral","sentiment_score":0.011804762296378613},{"word":"the","start":121.755,"end":121.995,"confidence":0.9838867,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.003366522490978241},{"word":"street","start":121.995,"end":122.315,"confidence":1.0,"punctuated_word":"street","sentiment":"neutral","sentiment_score":0.009076622314751148},{"word":"number","start":122.315,"end":122.635,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.005481257569044828},{"word":"is","start":122.635,"end":122.795,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005846436135470867},{"word":"357","start":122.795,"end":123.935,"confidence":0.9998779,"punctuated_word":"357.","sentiment":"neutral","sentiment_score":0.009569513611495497},{"word":"so","start":129.92,"end":130.42,"confidence":0.43164062,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004134193994104862},{"word":"glenmore","start":131.20001,"end":131.68001,"confidence":0.5887451,"punctuated_word":"Glenmore","sentiment":"neutral","sentiment_score":0.004719476215541363},{"word":"road","start":131.68001,"end":132.0,"confidence":0.8840332,"punctuated_word":"Road.","sentiment":"neutral","sentiment_score":0.007225766777992248},{"word":"so","start":132.0,"end":132.16,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.004654099699109793},{"word":"320","start":132.16,"end":132.8,"confidence":0.99560547,"punctuated_word":"320","sentiment":"neutral","sentiment_score":0.007503013592213392},{"word":"slash","start":132.8,"end":133.12001,"confidence":0.9902344,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":0.0055437954142689705},{"word":"357","start":133.12001,"end":133.92,"confidence":0.9992676,"punctuated_word":"357","sentiment":"neutral","sentiment_score":0.008248469792306423},{"word":"glenmore","start":133.92,"end":134.42,"confidence":0.9995117,"punctuated_word":"Glenmore","sentiment":"neutral","sentiment_score":0.00570685276761651},{"word":"road","start":134.48001,"end":134.98001,"confidence":0.99902344,"punctuated_word":"Road.","sentiment":"neutral","sentiment_score":0.01128473412245512},{"word":"yes","start":167.42,"end":167.92,"confidence":0.9067383,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010883040726184843},{"word":"yes","start":171.88501,"end":172.205,"confidence":0.84643555,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05677896738052368},{"word":"that's","start":172.205,"end":172.445,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.15315696597099304},{"word":"correct","start":172.445,"end":172.945,"confidence":0.9995117,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.2218009978532791},{"word":"no","start":181.965,"end":182.125,"confidence":0.93115234,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12596169114112854},{"word":"worries","start":182.125,"end":182.445,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.14627757668495178},{"word":"thank","start":182.445,"end":182.685,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3137724697589874},{"word":"you","start":182.685,"end":183.185,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32085996866226196},{"word":"no","start":517.805,"end":518.04504,"confidence":0.62158203,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02972535789012909},{"word":"worries","start":518.04504,"end":518.54504,"confidence":0.9970703,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.001050792634487152},{"word":"okay","start":519.16504,"end":519.66504,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1452139914035797},{"word":"no","start":633.265,"end":633.42505,"confidence":0.60009766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09861992299556732},{"word":"worries","start":633.42505,"end":633.92505,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03797412663698197},{"word":"i'm","start":639.825,"end":640.065,"confidence":0.8371582,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04523060843348503},{"word":"not","start":640.065,"end":640.30505,"confidence":0.9941406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05676879733800888},{"word":"too","start":640.30505,"end":640.54504,"confidence":0.9951172,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.06249893829226494},{"word":"sure","start":640.54504,"end":640.945,"confidence":0.99316406,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.037569232285022736},{"word":"sorry","start":640.945,"end":641.445,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.03538461774587631},{"word":"yes","start":653.98004,"end":654.3,"confidence":0.8803711,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0510060042142868},{"word":"that's","start":654.3,"end":654.54004,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07865273207426071},{"word":"correct","start":654.54004,"end":655.04004,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.07393334805965424},{"word":"yes","start":667.635,"end":667.955,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.041702643036842346},{"word":"that's","start":667.955,"end":668.195,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03148367255926132},{"word":"my","start":668.195,"end":668.355,"confidence":0.9892578,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.045589618384838104},{"word":"new","start":668.355,"end":668.595,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.041189104318618774},{"word":"address","start":668.595,"end":669.095,"confidence":1.0,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.021254178136587143},{"word":"sorry","start":681.95996,"end":682.27997,"confidence":0.77685547,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05762406438589096},{"word":"what","start":682.27997,"end":682.44,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.053811561316251755},{"word":"was","start":682.44,"end":682.68,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06000258028507233},{"word":"that","start":682.68,"end":683.18,"confidence":0.99609375,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0541919469833374},{"word":"according","start":698.0,"end":698.4,"confidence":0.5366211,"punctuated_word":"According","sentiment":"neutral","sentiment_score":-0.006766976788640022},{"word":"to","start":698.4,"end":698.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.002808796241879463},{"word":"google","start":698.56,"end":698.96,"confidence":0.9855957,"punctuated_word":"Google,","sentiment":"neutral","sentiment_score":-0.0037867259234189983},{"word":"it's","start":698.96,"end":699.28,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.00275418721139431},{"word":"lot","start":699.28,"end":699.6,"confidence":0.9248047,"punctuated_word":"Lot","sentiment":"neutral","sentiment_score":0.0008938461542129517},{"word":"33","start":699.6,"end":700.4,"confidence":1.0,"punctuated_word":"33","sentiment":"neutral","sentiment_score":0.02201217971742153},{"word":"in","start":700.4,"end":700.64,"confidence":0.9873047,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.00916408747434616},{"word":"strata","start":700.64,"end":701.04,"confidence":0.74780273,"punctuated_word":"Strata","sentiment":"neutral","sentiment_score":0.023929990828037265},{"word":"plan","start":701.04,"end":701.44,"confidence":0.46289062,"punctuated_word":"Plan","sentiment":"neutral","sentiment_score":0.011716745793819427},{"word":"65708","start":701.44,"end":703.3,"confidence":0.98773193,"punctuated_word":"65708.","sentiment":"neutral","sentiment_score":0.01923585683107376},{"word":"i","start":707.44,"end":707.6,"confidence":0.80615234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10166645795106888},{"word":"don't","start":707.6,"end":707.84,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11229385435581209},{"word":"know","start":707.84,"end":708.0,"confidence":0.9592285,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1416771560907364},{"word":"that's","start":708.0,"end":708.16,"confidence":0.98706055,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13472892343997955},{"word":"what","start":708.16,"end":708.32,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07559259235858917},{"word":"google","start":708.32,"end":708.64,"confidence":0.99902344,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.06169942021369934},{"word":"says","start":708.64,"end":709.04,"confidence":0.9946289,"punctuated_word":"says.","sentiment":"neutral","sentiment_score":-0.0922233909368515},{"word":"yeah","start":709.04,"end":709.54,"confidence":0.9511719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014691363088786602},{"word":"yeah","start":716.35504,"end":716.755,"confidence":0.8847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0660959929227829},{"word":"no","start":716.755,"end":716.995,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12774920463562012},{"word":"worries","start":716.995,"end":717.315,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12089010328054428},{"word":"i","start":717.315,"end":717.555,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11619941890239716},{"word":"will","start":717.555,"end":717.875,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12036287039518356},{"word":"go","start":717.875,"end":717.955,"confidence":0.9604492,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.14468218386173248},{"word":"back","start":717.955,"end":718.195,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.15015333890914917},{"word":"to","start":718.195,"end":718.35504,"confidence":0.90625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12614165246486664},{"word":"them","start":718.35504,"end":718.435,"confidence":0.97509766,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.11804336309432983},{"word":"and","start":718.435,"end":718.59503,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1132468357682228},{"word":"confirm","start":718.59503,"end":718.91504,"confidence":0.7866211,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":0.09550316631793976},{"word":"and","start":718.91504,"end":718.995,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.062993623316288},{"word":"then","start":718.995,"end":719.235,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06057514250278473},{"word":"what's","start":719.235,"end":719.555,"confidence":0.99609375,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0510466992855072},{"word":"the","start":719.555,"end":719.715,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03943369537591934},{"word":"process","start":719.715,"end":720.115,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.02746550366282463},{"word":"from","start":720.115,"end":720.435,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02840038388967514},{"word":"there","start":720.435,"end":720.935,"confidence":0.9975586,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.03588235750794411},{"word":"sorry","start":768.08,"end":768.48,"confidence":0.9682617,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.17914165556430817},{"word":"i","start":768.48,"end":768.56,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25530582666397095},{"word":"don't","start":768.56,"end":768.72003,"confidence":0.95996094,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2192368507385254},{"word":"understand","start":768.72003,"end":769.22003,"confidence":0.9995117,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.23426996171474457},{"word":"okay","start":779.205,"end":779.685,"confidence":0.9213867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.171164408326149},{"word":"thank","start":779.685,"end":779.925,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42425477504730225},{"word":"you","start":779.925,"end":780.425,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34095126390457153},{"word":"mhmm","start":839.88,"end":840.2,"confidence":0.96447754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012265941128134727},{"word":"okay","start":840.2,"end":840.7,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02362808957695961},{"word":"okay","start":850.52,"end":851.02,"confidence":0.9641113,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06927087157964706},{"word":"okay","start":852.825,"end":853.325,"confidence":0.8286133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04135939851403237},{"word":"okay","start":873.83,"end":874.15,"confidence":0.9199219,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12534575164318085},{"word":"cool","start":874.15,"end":874.39,"confidence":0.99853516,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2676078975200653},{"word":"thank","start":874.39,"end":874.71,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3683122098445892},{"word":"you","start":874.71,"end":875.21,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3746259212493897},{"word":"okay","start":878.53687,"end":879.0169,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2105879783630371},{"word":"thanks","start":879.0169,"end":879.5169,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.28496941924095154},{"word":"bye","start":879.6569,"end":880.1569,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21903806924819944},{"word":"you","start":882.6969,"end":883.0169,"confidence":0.95410156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.226349338889122},{"word":"too","start":883.0169,"end":883.2569,"confidence":0.9970703,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.21467465162277224},{"word":"thanks","start":883.2569,"end":883.6569,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.20880743861198425},{"word":"bye","start":883.6569,"end":884.1569,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07541374117136002}],"paragraphs":{"transcript":"\nOh, hi there. My name is Emma. Yeah. Good. Thanks.\n\nI'm moving house this week and just wanting to transfer my Internet over, please. It's Reid, r e I d. Mhmm. 06/18/1995. Oh, I don't know what that is.\n\nSorry. What what is that? Oh, yep. Oh, okay. So it would probably be my driver's license, which is 2020560546.\n\nYep. No worries. I'll just bring that up now. So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021. No.\n\nSorry. Apartment number is 320. The street number is 357. So Glenmore Road. So 320 Slash 357 Glenmore Road.\n\nYes. Yes. That's correct. No worries. Thank you.\n\nNo worries. Okay. No worries. I'm not too sure. Sorry.\n\nYes. That's correct. Yes. That's my new address. Sorry.\n\nWhat was that? According to Google, it's Lot 33 In Strata Plan 65708. I don't know. That's what Google says. Yeah.\n\nYeah. No worries. I will go back to them and confirm. And then what's the process from there? Sorry.\n\nI don't understand. Okay. Thank you. Mhmm. Okay.\n\nOkay. Okay. Okay. Cool. Thank you.\n\nOkay. Thanks. Bye. You too. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oh, hi there.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.09151689459880193},{"text":"My name is Emma.","start":6.3199997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07516529690474272},{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.26967933773994446},{"text":"Good.","start":10.719999,"end":10.96,"sentiment":"positive","sentiment_score":0.566704273223877},{"text":"Thanks.","start":10.96,"end":11.44,"sentiment":"positive","sentiment_score":0.610368549823761}],"sentiment":"neutral","sentiment_score":0.20219640322029592,"num_words":10,"start":5.52,"end":11.44},{"sentences":[{"text":"I'm moving house this week and just wanting to transfer my Internet over, please.","start":11.44,"end":16.885,"sentiment":"neutral","sentiment_score":0.26488484122923445},{"text":"It's Reid, r e I d.","start":23.345,"end":25.365,"sentiment":"neutral","sentiment_score":0.03676007346560558},{"text":"Mhmm.","start":29.689999,"end":30.189999,"sentiment":"neutral","sentiment_score":0.06282239407300949},{"text":"06/18/1995.","start":48.315002,"end":50.495003,"sentiment":"neutral","sentiment_score":0.024830235168337825},{"text":"Oh, I don't know what that is.","start":55.62,"end":56.9,"sentiment":"neutral","sentiment_score":-0.06688631751707622}],"sentiment":"neutral","sentiment_score":0.12235850429740446,"num_words":29,"start":11.44,"end":56.9},{"sentences":[{"text":"Sorry.","start":56.9,"end":57.22,"sentiment":"neutral","sentiment_score":-0.06801138073205948},{"text":"What what is that?","start":57.22,"end":58.28,"sentiment":"neutral","sentiment_score":-0.038180408999323845},{"text":"Oh, yep.","start":63.62,"end":64.275,"sentiment":"neutral","sentiment_score":0.04155795834958553},{"text":"Oh, okay.","start":73.395004,"end":73.715004,"sentiment":"neutral","sentiment_score":0.026580125093460083},{"text":"So it would probably be my driver's license, which is 2020560546.","start":73.715004,"end":80.68,"sentiment":"neutral","sentiment_score":0.023270117965611545}],"sentiment":"neutral","sentiment_score":0.008575722388923169,"num_words":20,"start":56.9,"end":80.68},{"sentences":[{"text":"Yep.","start":95.725,"end":96.125,"sentiment":"neutral","sentiment_score":0.029826365411281586},{"text":"No worries.","start":96.125,"end":96.685,"sentiment":"neutral","sentiment_score":0.04491811990737915},{"text":"I'll just bring that up now.","start":96.685,"end":98.145,"sentiment":"neutral","sentiment_score":0.04582911543548107},{"text":"So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021.","start":101.005,"end":111.68,"sentiment":"neutral","sentiment_score":0.025411298211950522},{"text":"No.","start":119.195,"end":119.355,"sentiment":"neutral","sentiment_score":-0.06414522230625153}],"sentiment":"neutral","sentiment_score":0.028732128360349198,"num_words":23,"start":95.725,"end":119.355},{"sentences":[{"text":"Sorry.","start":119.355,"end":119.835,"sentiment":"neutral","sentiment_score":-0.038017213344573975},{"text":"Apartment number is 320.","start":119.835,"end":121.755,"sentiment":"neutral","sentiment_score":0.0075310885440558195},{"text":"The street number is 357.","start":121.755,"end":123.935,"sentiment":"neutral","sentiment_score":0.006668070424348116},{"text":"So Glenmore Road.","start":129.92,"end":132.0,"sentiment":"neutral","sentiment_score":0.005359812329212825},{"text":"So 320 Slash 357 Glenmore Road.","start":132.0,"end":134.98001,"sentiment":"neutral","sentiment_score":0.007156827564661701}],"sentiment":"neutral","sentiment_score":0.0044456787015262405,"num_words":19,"start":119.355,"end":134.98001},{"sentences":[{"text":"Yes.","start":167.42,"end":167.92,"sentiment":"neutral","sentiment_score":0.010883040726184843},{"text":"Yes.","start":171.88501,"end":172.205,"sentiment":"neutral","sentiment_score":0.05677896738052368},{"text":"That's correct.","start":172.205,"end":172.945,"sentiment":"neutral","sentiment_score":0.18747898191213608},{"text":"No worries.","start":181.965,"end":182.445,"sentiment":"neutral","sentiment_score":0.13611963391304016},{"text":"Thank you.","start":182.445,"end":183.185,"sentiment":"neutral","sentiment_score":0.3173162192106247}],"sentiment":"neutral","sentiment_score":0.1686864597722888,"num_words":8,"start":167.42,"end":183.185},{"sentences":[{"text":"No worries.","start":517.805,"end":518.54504,"sentiment":"neutral","sentiment_score":0.01538807526230812},{"text":"Okay.","start":519.16504,"end":519.66504,"sentiment":"neutral","sentiment_score":0.1452139914035797},{"text":"No worries.","start":633.265,"end":633.92505,"sentiment":"neutral","sentiment_score":0.06829702481627464},{"text":"I'm not too sure.","start":639.825,"end":640.945,"sentiment":"neutral","sentiment_score":-0.050516894087195396},{"text":"Sorry.","start":640.945,"end":641.445,"sentiment":"neutral","sentiment_score":-0.03538461774587631}],"sentiment":"neutral","sentiment_score":0.007513199746608734,"num_words":10,"start":517.805,"end":641.445},{"sentences":[{"text":"Yes.","start":653.98004,"end":654.3,"sentiment":"neutral","sentiment_score":0.0510060042142868},{"text":"That's correct.","start":654.3,"end":655.04004,"sentiment":"neutral","sentiment_score":0.07629304006695747},{"text":"Yes.","start":667.635,"end":667.955,"sentiment":"neutral","sentiment_score":0.041702643036842346},{"text":"That's my new address.","start":667.955,"end":669.095,"sentiment":"neutral","sentiment_score":0.034879143349826336},{"text":"Sorry.","start":681.95996,"end":682.27997,"sentiment":"neutral","sentiment_score":-0.05762406438589096}],"sentiment":"neutral","sentiment_score":0.036354137377606496,"num_words":9,"start":653.98004,"end":682.27997},{"sentences":[{"text":"What was that?","start":682.27997,"end":683.18,"sentiment":"neutral","sentiment_score":-0.0560020295282205},{"text":"According to Google, it's Lot 33 In Strata Plan 65708.","start":698.0,"end":703.3,"sentiment":"neutral","sentiment_score":0.00708360206335783},{"text":"I don't know.","start":707.44,"end":708.0,"sentiment":"neutral","sentiment_score":-0.11854582279920578},{"text":"That's what Google says.","start":708.0,"end":709.04,"sentiment":"neutral","sentiment_score":-0.09106108173727989},{"text":"Yeah.","start":709.04,"end":709.54,"sentiment":"neutral","sentiment_score":0.014691363088786602}],"sentiment":"neutral","sentiment_score":-0.03820764286709683,"num_words":21,"start":682.27997,"end":709.54},{"sentences":[{"text":"Yeah.","start":716.35504,"end":716.755,"sentiment":"neutral","sentiment_score":0.0660959929227829},{"text":"No worries.","start":716.755,"end":717.315,"sentiment":"neutral","sentiment_score":0.1243196539580822},{"text":"I will go back to them and confirm.","start":717.315,"end":718.91504,"sentiment":"neutral","sentiment_score":0.12304160371422768},{"text":"And then what's the process from there?","start":718.91504,"end":720.935,"sentiment":"neutral","sentiment_score":0.04368534364870617},{"text":"Sorry.","start":768.08,"end":768.48,"sentiment":"neutral","sentiment_score":-0.17914165556430817}],"sentiment":"neutral","sentiment_score":0.07503809897523177,"num_words":19,"start":716.35504,"end":768.48},{"sentences":[{"text":"I don't understand.","start":768.48,"end":769.22003,"sentiment":"neutral","sentiment_score":-0.23627087970574698},{"text":"Okay.","start":779.205,"end":779.685,"sentiment":"neutral","sentiment_score":0.171164408326149},{"text":"Thank you.","start":779.685,"end":780.425,"sentiment":"positive","sentiment_score":0.3826030194759369},{"text":"Mhmm.","start":839.88,"end":840.2,"sentiment":"neutral","sentiment_score":0.012265941128134727},{"text":"Okay.","start":840.2,"end":840.7,"sentiment":"neutral","sentiment_score":0.02362808957695961}],"sentiment":"neutral","sentiment_score":0.032931479858234525,"num_words":8,"start":768.48,"end":840.7},{"sentences":[{"text":"Okay.","start":850.52,"end":851.02,"sentiment":"neutral","sentiment_score":0.06927087157964706},{"text":"Okay.","start":852.825,"end":853.325,"sentiment":"neutral","sentiment_score":0.04135939851403237},{"text":"Okay.","start":873.83,"end":874.15,"sentiment":"neutral","sentiment_score":0.12534575164318085},{"text":"Cool.","start":874.15,"end":874.39,"sentiment":"neutral","sentiment_score":0.2676078975200653},{"text":"Thank you.","start":874.39,"end":875.21,"sentiment":"positive","sentiment_score":0.37146906554698944}],"sentiment":"neutral","sentiment_score":0.20775367505848408,"num_words":6,"start":850.52,"end":875.21},{"sentences":[{"text":"Okay.","start":878.53687,"end":879.0169,"sentiment":"neutral","sentiment_score":0.2105879783630371},{"text":"Thanks.","start":879.0169,"end":879.5169,"sentiment":"neutral","sentiment_score":0.28496941924095154},{"text":"Bye.","start":879.6569,"end":880.1569,"sentiment":"neutral","sentiment_score":0.21903806924819944},{"text":"You too.","start":882.6969,"end":883.2569,"sentiment":"neutral","sentiment_score":0.2205119952559471},{"text":"Thanks.","start":883.2569,"end":883.6569,"sentiment":"neutral","sentiment_score":0.20880743861198425}],"sentiment":"neutral","sentiment_score":0.22740448266267776,"num_words":6,"start":878.53687,"end":883.6569},{"sentences":[{"text":"Bye.","start":883.6569,"end":884.1569,"sentiment":"neutral","sentiment_score":-0.07541374117136002}],"sentiment":"neutral","sentiment_score":-0.07541374117136002,"num_words":1,"start":883.6569,"end":884.1569}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Oh, hi there. My name is Emma.\n\nChannel 0: Hello, Emma. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks. I'm moving house this week and just wanting to transfer my Internet over, please.\n\nChannel 0: Sure. No worries. And I'll be more than happy to assist you. Could you provide me the last name on your account, please?\n\nChannel 1: It's Reid, r e I d.\n\nChannel 0: Thank you so much. Checking in here. One moment, please.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. So good thing that okay. So I already have your account, Emma. And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please?\n\nChannel 1: 06/18/1995.\n\nChannel 0: Thank you so much. How about your identification number?\n\nChannel 1: Oh, I don't know what that is. Sorry. What what is that?\n\nChannel 0: No worries. It's fine. I'll we can use either your passport, your driver's license.\n\nChannel 1: Oh, yep.\n\nChannel 0: Just the the identification number of the ID that you presented during your subscription with us.\n\nChannel 1: Oh, okay. So it would probably be my driver's license, which is 2020560546.\n\nChannel 0: Thank you so much. So, currently, you are with the Lindham fifty MBPS. Could you please provide your new address so that I can check which network is serviceable to your new area?\n\nChannel 1: Yep. No worries. I'll just bring that up now. So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021.\n\nChannel 0: Sorry. I have the Unit Number 320, Apartment Number 357. Correct?\n\nChannel 1: No. Sorry. Apartment number is 320. The street number is 357.\n\nChannel 0: Okay. Street Number 357. And what's\n\nChannel 1: So\n\nChannel 0: the street name?\n\nChannel 1: Glenmore Road. So 320 Slash 357 Glenmore Road.\n\nChannel 0: Alright. Give me one second. Hold on. I have Unit 320357 Glenmore Road, Paddington\n\nChannel 1: Yes.\n\nChannel 0: sorry. Paddington, New South Wales 2021. Correct?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Thank you so much. I'll go ahead and check which network is serviceable to this address. I'll put you on hold for a minute or two, and I'll get back to you soon. Okay?\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Thank you. Hello, Emma. I'm still looking into it. Thank you so much for holding. Alright.\n\nI'll be\n\nChannel 1: No\n\nChannel 0: back\n\nChannel 1: worries.\n\nChannel 0: to you again.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Hello, Emma. Thank you so much for holding.\n\nChannel 1: No worries.\n\nChannel 0: If I may ask if there is a lot number?\n\nChannel 1: I'm not too sure. Sorry.\n\nChannel 0: But did I have got it correctly? I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Is this your new address?\n\nChannel 1: Yes. That's\n\nChannel 0: I mean\n\nChannel 1: my new address.\n\nChannel 0: yeah. If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or\n\nChannel 1: Sorry.\n\nChannel 0: the\n\nChannel 1: What\n\nChannel 0: landlord?\n\nChannel 1: was that?\n\nChannel 0: Because I'm seeing here that the address is under NDN, but it has a Lot Number 25. Could you confirm if there is a Lot 25 before I mean, on the address?\n\nChannel 1: According to Google, it's Lot 33 In Strata Plan 65708.\n\nChannel 0: Okay. Lot 33. Correct?\n\nChannel 1: I don't know. That's what Google says. Yeah.\n\nChannel 0: Is there any way that you could confirm it to the owner, please?\n\nChannel 1: Yeah. No worries. I will go back to them and confirm. And then what's the process from there?\n\nChannel 0: Hold on. So for for NBN. Hold on. For your current plan with Lynn Lynham, it's 50 MBPS. Are you going with the same MBPS with MBN?\n\nIf in any case, let me review the MBN plans.\n\nChannel 1: Sorry. I don't understand.\n\nChannel 0: Yeah. Let me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan. Alright?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you so much. Just give me one second. Alright. So under 50 MBPS for a b n b n, it's $95 per month. So that's\n\nChannel 1: Mhmm.\n\nChannel 0: 50\n\nChannel 1: Okay.\n\nChannel 0: m MBBS. So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So if\n\nChannel 1: Okay.\n\nChannel 0: in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location. So once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well. Okay?\n\nChannel 1: Okay. Cool. Thank you.\n\nChannel 0: Thank you so much. I'll wait for your call, Emma.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Thank you. Thank you. Bye bye. Have a great day. Goodbye.\n\nChannel 1: You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.52,"end":2.96,"sentiment":"positive","sentiment_score":0.520995968580246},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.4370535761117935},{"text":"May I have your name, please?","start":3.9199998,"end":5.22,"sentiment":"neutral","sentiment_score":0.257345808049043}],"sentiment":"positive","sentiment_score":0.3931512663761775,"channel":0,"num_words":15,"start":1.52,"end":5.22},{"sentences":[{"text":"Oh, hi there.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.09151689459880193},{"text":"My name is Emma.","start":6.3199997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07516529690474272}],"sentiment":"neutral","sentiment_score":0.08217312448791095,"channel":1,"num_words":7,"start":5.52,"end":7.2999997},{"sentences":[{"text":"Hello, Emma.","start":8.24,"end":8.88,"sentiment":"neutral","sentiment_score":0.22123093158006668},{"text":"How are you doing today?","start":8.88,"end":10.179999,"sentiment":"neutral","sentiment_score":0.28835421800613403}],"sentiment":"neutral","sentiment_score":0.26917613617011477,"channel":0,"num_words":7,"start":8.24,"end":10.179999},{"sentences":[{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.26967933773994446},{"text":"Good.","start":10.719999,"end":10.96,"sentiment":"positive","sentiment_score":0.566704273223877},{"text":"Thanks.","start":10.96,"end":11.44,"sentiment":"positive","sentiment_score":0.610368549823761},{"text":"I'm moving house this week and just wanting to transfer my Internet over, please.","start":11.44,"end":16.885,"sentiment":"neutral","sentiment_score":0.26488484122923445}],"sentiment":"neutral","sentiment_score":0.3032435257645214,"channel":1,"num_words":17,"start":10.48,"end":16.885},{"sentences":[{"text":"Sure.","start":17.945,"end":18.265,"sentiment":"neutral","sentiment_score":0.26297062635421753},{"text":"No worries.","start":18.265,"end":18.825,"sentiment":"neutral","sentiment_score":0.3310122489929199},{"text":"And I'll be more than happy to assist you.","start":18.825,"end":20.744999,"sentiment":"positive","sentiment_score":0.5913836459318796},{"text":"Could you provide me the last name on your account, please?","start":20.744999,"end":23.244999,"sentiment":"neutral","sentiment_score":0.11711503633043983}],"sentiment":"neutral","sentiment_score":0.3276397103200788,"channel":0,"num_words":23,"start":17.945,"end":23.244999},{"sentences":[{"text":"It's Reid, r e I d.","start":23.345,"end":25.365,"sentiment":"neutral","sentiment_score":0.03676007346560558}],"sentiment":"neutral","sentiment_score":0.03676007346560558,"channel":1,"num_words":6,"start":23.345,"end":25.365},{"sentences":[{"text":"Thank you so much.","start":26.24,"end":27.6,"sentiment":"positive","sentiment_score":0.5302711352705956},{"text":"Checking in here.","start":27.6,"end":28.64,"sentiment":"neutral","sentiment_score":0.2463586926460266},{"text":"One moment, please.","start":28.64,"end":29.86,"sentiment":"neutral","sentiment_score":0.12859453757603964}],"sentiment":"neutral","sentiment_score":0.3245944231748581,"channel":0,"num_words":10,"start":26.24,"end":29.86},{"sentences":[{"text":"Mhmm.","start":29.689999,"end":30.189999,"sentiment":"neutral","sentiment_score":0.06282239407300949}],"sentiment":"neutral","sentiment_score":0.06282239407300949,"channel":1,"num_words":1,"start":29.689999,"end":30.189999},{"sentences":[{"text":"Okay.","start":33.36,"end":33.86,"sentiment":"neutral","sentiment_score":0.1431342363357544},{"text":"So good thing that okay.","start":34.16,"end":39.695004,"sentiment":"positive","sentiment_score":0.3829744040966034},{"text":"So I already have your account, Emma.","start":39.695004,"end":41.555,"sentiment":"neutral","sentiment_score":0.17735264131001063},{"text":"And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please?","start":41.615,"end":47.875,"sentiment":"neutral","sentiment_score":0.11097500456327741}],"sentiment":"neutral","sentiment_score":0.16402642418231284,"channel":0,"num_words":35,"start":33.36,"end":47.875},{"sentences":[{"text":"06/18/1995.","start":48.315002,"end":50.495003,"sentiment":"neutral","sentiment_score":0.024830235168337825}],"sentiment":"neutral","sentiment_score":0.024830235168337825,"channel":1,"num_words":1,"start":48.315002,"end":50.495003},{"sentences":[{"text":"Thank you so much.","start":51.37,"end":52.09,"sentiment":"neutral","sentiment_score":0.29517408460378647},{"text":"How about your identification number?","start":52.09,"end":54.03,"sentiment":"neutral","sentiment_score":0.07613594681024552}],"sentiment":"neutral","sentiment_score":0.1734862302740415,"channel":0,"num_words":9,"start":51.37,"end":54.03},{"sentences":[{"text":"Oh, I don't know what that is.","start":55.62,"end":56.9,"sentiment":"neutral","sentiment_score":-0.06688631751707622},{"text":"Sorry.","start":56.9,"end":57.22,"sentiment":"neutral","sentiment_score":-0.06801138073205948},{"text":"What what is that?","start":57.22,"end":58.28,"sentiment":"neutral","sentiment_score":-0.038180408999323845}],"sentiment":"neutral","sentiment_score":-0.057411436612407364,"channel":1,"num_words":12,"start":55.62,"end":58.28},{"sentences":[{"text":"No worries.","start":58.73,"end":59.21,"sentiment":"neutral","sentiment_score":0.043949222192168236},{"text":"It's fine.","start":59.21,"end":59.69,"sentiment":"neutral","sentiment_score":0.10606982186436653},{"text":"I'll we can use either your passport, your driver's license.","start":59.69,"end":63.309998,"sentiment":"neutral","sentiment_score":0.07263131849467755}],"sentiment":"neutral","sentiment_score":0.07331080521856036,"channel":0,"num_words":14,"start":58.73,"end":63.309998},{"sentences":[{"text":"Oh, yep.","start":63.62,"end":64.275,"sentiment":"neutral","sentiment_score":0.04155795834958553}],"sentiment":"neutral","sentiment_score":0.04155795834958553,"channel":1,"num_words":2,"start":63.62,"end":64.275},{"sentences":[{"text":"Just the the identification number of the ID that you presented during your subscription with us.","start":63.925,"end":72.744995,"sentiment":"neutral","sentiment_score":0.030199196306057274}],"sentiment":"neutral","sentiment_score":0.030199196306057274,"channel":0,"num_words":16,"start":63.925,"end":72.744995},{"sentences":[{"text":"Oh, okay.","start":73.395004,"end":73.715004,"sentiment":"neutral","sentiment_score":0.026580125093460083},{"text":"So it would probably be my driver's license, which is 2020560546.","start":73.715004,"end":80.68,"sentiment":"neutral","sentiment_score":0.023270117965611545}],"sentiment":"neutral","sentiment_score":0.023779349831434395,"channel":1,"num_words":13,"start":73.395004,"end":80.68},{"sentences":[{"text":"Thank you so much.","start":81.34,"end":82.619995,"sentiment":"neutral","sentiment_score":0.20958073064684868},{"text":"So, currently, you are with the Lindham fifty MBPS.","start":82.619995,"end":89.119995,"sentiment":"neutral","sentiment_score":0.043223509564995766},{"text":"Could you please provide your new address so that I can check which network is serviceable to your new area?","start":89.259995,"end":95.465,"sentiment":"neutral","sentiment_score":0.05545055903494358}],"sentiment":"neutral","sentiment_score":0.07079835422337055,"channel":0,"num_words":33,"start":81.34,"end":95.465},{"sentences":[{"text":"Yep.","start":95.725,"end":96.125,"sentiment":"neutral","sentiment_score":0.029826365411281586},{"text":"No worries.","start":96.125,"end":96.685,"sentiment":"neutral","sentiment_score":0.04491811990737915},{"text":"I'll just bring that up now.","start":96.685,"end":98.145,"sentiment":"neutral","sentiment_score":0.04582911543548107},{"text":"So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021.","start":101.005,"end":111.68,"sentiment":"neutral","sentiment_score":0.025411298211950522}],"sentiment":"neutral","sentiment_score":0.03295382611792196,"channel":1,"num_words":22,"start":95.725,"end":111.68},{"sentences":[{"text":"Sorry.","start":112.42,"end":112.82,"sentiment":"neutral","sentiment_score":-0.03766025975346565},{"text":"I have the Unit Number 320, Apartment Number 357.","start":112.82,"end":118.02,"sentiment":"neutral","sentiment_score":-0.033803210076358586},{"text":"Correct?","start":118.02,"end":118.395,"sentiment":"neutral","sentiment_score":-0.025496449321508408}],"sentiment":"neutral","sentiment_score":-0.03339869088747285,"channel":0,"num_words":11,"start":112.42,"end":118.395},{"sentences":[{"text":"No.","start":119.195,"end":119.355,"sentiment":"neutral","sentiment_score":-0.06414522230625153},{"text":"Sorry.","start":119.355,"end":119.835,"sentiment":"neutral","sentiment_score":-0.038017213344573975},{"text":"Apartment number is 320.","start":119.835,"end":121.755,"sentiment":"neutral","sentiment_score":0.0075310885440558195},{"text":"The street number is 357.","start":121.755,"end":123.935,"sentiment":"neutral","sentiment_score":0.006668070424348116}],"sentiment":"neutral","sentiment_score":-0.003517975395714695,"channel":1,"num_words":11,"start":119.195,"end":123.935},{"sentences":[{"text":"Okay.","start":126.634995,"end":127.134995,"sentiment":"neutral","sentiment_score":0.010389463044703008},{"text":"Street Number 357.","start":127.835,"end":129.515,"sentiment":"neutral","sentiment_score":0.007654796975354354},{"text":"And what's","start":129.515,"end":129.995,"sentiment":"neutral","sentiment_score":0.005483470857143402}],"sentiment":"neutral","sentiment_score":0.007386799280842145,"channel":0,"num_words":6,"start":126.634995,"end":129.995},{"sentences":[{"text":"So","start":129.92,"end":130.42,"sentiment":"neutral","sentiment_score":0.004134193994104862}],"sentiment":"neutral","sentiment_score":0.004134193994104862,"channel":1,"num_words":1,"start":129.92,"end":130.42},{"sentences":[{"text":"the street name?","start":129.995,"end":130.89499,"sentiment":"neutral","sentiment_score":0.005316103342920542}],"sentiment":"neutral","sentiment_score":0.005316103342920542,"channel":0,"num_words":3,"start":129.995,"end":130.89499},{"sentences":[{"text":"Glenmore Road.","start":131.20001,"end":132.0,"sentiment":"neutral","sentiment_score":0.005972621496766806},{"text":"So 320 Slash 357 Glenmore Road.","start":132.0,"end":134.98001,"sentiment":"neutral","sentiment_score":0.007156827564661701}],"sentiment":"neutral","sentiment_score":0.0068607760476879776,"channel":1,"num_words":8,"start":131.20001,"end":134.98001},{"sentences":[{"text":"Alright.","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":0.02838795445859432},{"text":"Give me one second.","start":142.81,"end":143.87,"sentiment":"neutral","sentiment_score":0.01796332374215126},{"text":"Hold on.","start":144.25,"end":145.07,"sentiment":"neutral","sentiment_score":0.007103521144017577},{"text":"I have Unit 320357 Glenmore Road, Paddington","start":161.86,"end":167.64,"sentiment":"neutral","sentiment_score":0.00814729928970337}],"sentiment":"neutral","sentiment_score":0.012248527624511294,"channel":0,"num_words":14,"start":140.25,"end":167.64},{"sentences":[{"text":"Yes.","start":167.42,"end":167.92,"sentiment":"neutral","sentiment_score":0.010883040726184843}],"sentiment":"neutral","sentiment_score":0.010883040726184843,"channel":1,"num_words":1,"start":167.42,"end":167.92},{"sentences":[{"text":"sorry.","start":168.18,"end":168.68,"sentiment":"neutral","sentiment_score":-0.0022779665887355804},{"text":"Paddington, New South Wales 2021.","start":168.81999,"end":171.3,"sentiment":"neutral","sentiment_score":0.0006903276458615437},{"text":"Correct?","start":171.3,"end":171.8,"sentiment":"neutral","sentiment_score":0.01970936916768551}],"sentiment":"neutral","sentiment_score":0.002983291544036807,"channel":0,"num_words":7,"start":168.18,"end":171.8},{"sentences":[{"text":"Yes.","start":171.88501,"end":172.205,"sentiment":"neutral","sentiment_score":0.05677896738052368},{"text":"That's correct.","start":172.205,"end":172.945,"sentiment":"neutral","sentiment_score":0.18747898191213608}],"sentiment":"neutral","sentiment_score":0.1439123104015986,"channel":1,"num_words":3,"start":171.88501,"end":172.945},{"sentences":[{"text":"Thank you so much.","start":173.775,"end":174.815,"sentiment":"positive","sentiment_score":0.6531185060739517},{"text":"I'll go ahead and check which network is serviceable to this address.","start":174.815,"end":178.25499,"sentiment":"neutral","sentiment_score":0.2116864062845707},{"text":"I'll put you on hold for a minute or two, and I'll get back to you soon.","start":178.25499,"end":181.295,"sentiment":"neutral","sentiment_score":0.10841331937733818},{"text":"Okay?","start":181.295,"end":181.795,"sentiment":"neutral","sentiment_score":0.0831710696220398}],"sentiment":"neutral","sentiment_score":0.20820318819845424,"channel":0,"num_words":34,"start":173.775,"end":181.795},{"sentences":[{"text":"No worries.","start":181.965,"end":182.445,"sentiment":"neutral","sentiment_score":0.13611963391304016},{"text":"Thank you.","start":182.445,"end":183.185,"sentiment":"neutral","sentiment_score":0.3173162192106247}],"sentiment":"neutral","sentiment_score":0.22671792656183243,"channel":1,"num_words":4,"start":181.965,"end":183.185},{"sentences":[{"text":"Thank you.","start":183.53499,"end":184.355,"sentiment":"positive","sentiment_score":0.3641532212495804},{"text":"Hello, Emma.","start":513.735,"end":514.375,"sentiment":"neutral","sentiment_score":0.13522601872682571},{"text":"I'm still looking into it.","start":514.375,"end":515.575,"sentiment":"neutral","sentiment_score":0.09977184683084488},{"text":"Thank you so much for holding.","start":515.575,"end":516.855,"sentiment":"positive","sentiment_score":0.39339592059453327},{"text":"Alright.","start":516.855,"end":517.335,"sentiment":"neutral","sentiment_score":0.1183396503329277}],"sentiment":"neutral","sentiment_score":0.24852080550044775,"channel":0,"num_words":16,"start":183.53499,"end":517.335},{"sentences":[{"text":"I'll be","start":517.335,"end":517.895,"sentiment":"neutral","sentiment_score":0.058907702565193176}],"sentiment":"neutral","sentiment_score":0.058907702565193176,"channel":0,"num_words":2,"start":517.335,"end":517.895},{"sentences":[{"text":"No","start":517.805,"end":518.04504,"sentiment":"neutral","sentiment_score":0.02972535789012909}],"sentiment":"neutral","sentiment_score":0.02972535789012909,"channel":1,"num_words":1,"start":517.805,"end":518.04504},{"sentences":[{"text":"back","start":517.895,"end":518.055,"sentiment":"neutral","sentiment_score":-0.032940417528152466}],"sentiment":"neutral","sentiment_score":-0.032940417528152466,"channel":0,"num_words":1,"start":517.895,"end":518.055},{"sentences":[{"text":"worries.","start":518.04504,"end":518.54504,"sentiment":"neutral","sentiment_score":0.001050792634487152}],"sentiment":"neutral","sentiment_score":0.001050792634487152,"channel":1,"num_words":1,"start":518.04504,"end":518.54504},{"sentences":[{"text":"to you again.","start":518.055,"end":518.875,"sentiment":"neutral","sentiment_score":0.061621646086374916}],"sentiment":"neutral","sentiment_score":0.061621646086374916,"channel":0,"num_words":3,"start":518.055,"end":518.875},{"sentences":[{"text":"Okay.","start":519.16504,"end":519.66504,"sentiment":"neutral","sentiment_score":0.1452139914035797}],"sentiment":"neutral","sentiment_score":0.1452139914035797,"channel":1,"num_words":1,"start":519.16504,"end":519.66504},{"sentences":[{"text":"Thank you.","start":519.255,"end":519.995,"sentiment":"neutral","sentiment_score":0.2470327913761139},{"text":"Hello, Emma.","start":630.67505,"end":631.47504,"sentiment":"neutral","sentiment_score":0.14667347073554993},{"text":"Thank you so much for holding.","start":631.47504,"end":632.775,"sentiment":"positive","sentiment_score":0.36894238988558453}],"sentiment":"neutral","sentiment_score":0.3001066863536835,"channel":0,"num_words":10,"start":519.255,"end":632.775},{"sentences":[{"text":"No worries.","start":633.265,"end":633.92505,"sentiment":"neutral","sentiment_score":0.06829702481627464}],"sentiment":"neutral","sentiment_score":0.06829702481627464,"channel":1,"num_words":2,"start":633.265,"end":633.92505},{"sentences":[{"text":"If I may ask if there is a lot number?","start":634.58997,"end":637.00995,"sentiment":"neutral","sentiment_score":0.004737090039998293}],"sentiment":"neutral","sentiment_score":0.004737090039998293,"channel":0,"num_words":10,"start":634.58997,"end":637.00995},{"sentences":[{"text":"I'm not too sure.","start":639.825,"end":640.945,"sentiment":"neutral","sentiment_score":-0.050516894087195396},{"text":"Sorry.","start":640.945,"end":641.445,"sentiment":"neutral","sentiment_score":-0.03538461774587631}],"sentiment":"neutral","sentiment_score":-0.04749043881893158,"channel":1,"num_words":5,"start":639.825,"end":641.445},{"sentences":[{"text":"But did I have got it correctly?","start":642.82996,"end":644.75,"sentiment":"neutral","sentiment_score":-0.0010711713028805597},{"text":"I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021.","start":644.75,"end":653.265,"sentiment":"neutral","sentiment_score":0.015833477179209392},{"text":"Correct?","start":653.265,"end":653.765,"sentiment":"neutral","sentiment_score":0.03754635527729988}],"sentiment":"neutral","sentiment_score":0.011002494115382433,"channel":0,"num_words":20,"start":642.82996,"end":653.765},{"sentences":[{"text":"Yes.","start":653.98004,"end":654.3,"sentiment":"neutral","sentiment_score":0.0510060042142868},{"text":"That's correct.","start":654.3,"end":655.04004,"sentiment":"neutral","sentiment_score":0.07629304006695747}],"sentiment":"neutral","sentiment_score":0.06786402811606725,"channel":1,"num_words":3,"start":653.98004,"end":655.04004},{"sentences":[{"text":"Is this your new address?","start":665.36,"end":666.66,"sentiment":"neutral","sentiment_score":0.03161034174263477}],"sentiment":"neutral","sentiment_score":0.03161034174263477,"channel":0,"num_words":5,"start":665.36,"end":666.66},{"sentences":[{"text":"Yes.","start":667.635,"end":667.955,"sentiment":"neutral","sentiment_score":0.041702643036842346},{"text":"That's","start":667.955,"end":668.195,"sentiment":"neutral","sentiment_score":0.03148367255926132}],"sentiment":"neutral","sentiment_score":0.036593157798051834,"channel":1,"num_words":2,"start":667.635,"end":668.195},{"sentences":[{"text":"I mean","start":668.0,"end":668.66,"sentiment":"neutral","sentiment_score":0.018671428784728047}],"sentiment":"neutral","sentiment_score":0.018671428784728047,"channel":0,"num_words":2,"start":668.0,"end":668.66},{"sentences":[{"text":"my new address.","start":668.195,"end":669.095,"sentiment":"neutral","sentiment_score":0.03601096694668134}],"sentiment":"neutral","sentiment_score":0.03601096694668134,"channel":1,"num_words":3,"start":668.195,"end":669.095},{"sentences":[{"text":"yeah.","start":670.0,"end":670.5,"sentiment":"neutral","sentiment_score":0.008373711258172989},{"text":"If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or","start":670.8,"end":682.17505,"sentiment":"neutral","sentiment_score":-0.02527545631996223}],"sentiment":"neutral","sentiment_score":-0.023745948702774265,"channel":0,"num_words":22,"start":670.0,"end":682.17505},{"sentences":[{"text":"Sorry.","start":681.95996,"end":682.27997,"sentiment":"neutral","sentiment_score":-0.05762406438589096}],"sentiment":"neutral","sentiment_score":-0.05762406438589096,"channel":1,"num_words":1,"start":681.95996,"end":682.27997},{"sentences":[{"text":"the","start":682.17505,"end":682.41504,"sentiment":"neutral","sentiment_score":-0.04326336085796356}],"sentiment":"neutral","sentiment_score":-0.04326336085796356,"channel":0,"num_words":1,"start":682.17505,"end":682.41504},{"sentences":[{"text":"What","start":682.27997,"end":682.44,"sentiment":"neutral","sentiment_score":-0.053811561316251755}],"sentiment":"neutral","sentiment_score":-0.053811561316251755,"channel":1,"num_words":1,"start":682.27997,"end":682.44},{"sentences":[{"text":"landlord?","start":682.41504,"end":682.91504,"sentiment":"neutral","sentiment_score":-0.04788817465305328}],"sentiment":"neutral","sentiment_score":-0.04788817465305328,"channel":0,"num_words":1,"start":682.41504,"end":682.91504},{"sentences":[{"text":"was that?","start":682.44,"end":683.18,"sentiment":"neutral","sentiment_score":-0.057097263634204865}],"sentiment":"neutral","sentiment_score":-0.057097263634204865,"channel":1,"num_words":2,"start":682.44,"end":683.18},{"sentences":[{"text":"Because I'm seeing here that the address is under NDN, but it has a Lot Number 25.","start":684.815,"end":691.33,"sentiment":"neutral","sentiment_score":-0.021906910902437043},{"text":"Could you confirm if there is a Lot 25 before I mean, on the address?","start":691.33,"end":696.63,"sentiment":"neutral","sentiment_score":-0.006917160128553709}],"sentiment":"neutral","sentiment_score":-0.01488046522717923,"channel":0,"num_words":32,"start":684.815,"end":696.63},{"sentences":[{"text":"According to Google, it's Lot 33 In Strata Plan 65708.","start":698.0,"end":703.3,"sentiment":"neutral","sentiment_score":0.00708360206335783}],"sentiment":"neutral","sentiment_score":0.00708360206335783,"channel":1,"num_words":10,"start":698.0,"end":703.3},{"sentences":[{"text":"Okay.","start":704.155,"end":704.555,"sentiment":"neutral","sentiment_score":-0.0011627704370766878},{"text":"Lot 33.","start":704.555,"end":705.835,"sentiment":"neutral","sentiment_score":0.004218363901600242},{"text":"Correct?","start":705.835,"end":706.335,"sentiment":"neutral","sentiment_score":-0.00018534529954195025}],"sentiment":"neutral","sentiment_score":0.0017721530166454613,"channel":0,"num_words":4,"start":704.155,"end":706.335},{"sentences":[{"text":"I don't know.","start":707.44,"end":708.0,"sentiment":"neutral","sentiment_score":-0.11854582279920578},{"text":"That's what Google says.","start":708.0,"end":709.04,"sentiment":"neutral","sentiment_score":-0.09106108173727989},{"text":"Yeah.","start":709.04,"end":709.54,"sentiment":"neutral","sentiment_score":0.014691363088786602}],"sentiment":"neutral","sentiment_score":-0.08814880403224379,"channel":1,"num_words":8,"start":707.44,"end":709.54},{"sentences":[{"text":"Is there any way that you could confirm it to the owner, please?","start":711.515,"end":716.01,"sentiment":"neutral","sentiment_score":0.03184975626376959}],"sentiment":"neutral","sentiment_score":0.03184975626376959,"channel":0,"num_words":13,"start":711.515,"end":716.01},{"sentences":[{"text":"Yeah.","start":716.35504,"end":716.755,"sentiment":"neutral","sentiment_score":0.0660959929227829},{"text":"No worries.","start":716.755,"end":717.315,"sentiment":"neutral","sentiment_score":0.1243196539580822},{"text":"I will go back to them and confirm.","start":717.315,"end":718.91504,"sentiment":"neutral","sentiment_score":0.12304160371422768},{"text":"And then what's the process from there?","start":718.91504,"end":720.935,"sentiment":"neutral","sentiment_score":0.04368534364870617}],"sentiment":"neutral","sentiment_score":0.08915919644965066,"channel":1,"num_words":18,"start":716.35504,"end":720.935},{"sentences":[{"text":"Hold on.","start":722.65,"end":723.47003,"sentiment":"neutral","sentiment_score":0.016381547786295414},{"text":"So for for NBN.","start":723.93,"end":725.95,"sentiment":"neutral","sentiment_score":0.008153662085533142},{"text":"Hold on.","start":734.195,"end":734.935,"sentiment":"neutral","sentiment_score":0.003912229090929031},{"text":"For your current plan with Lynn Lynham, it's 50 MBPS.","start":752.88995,"end":759.47,"sentiment":"neutral","sentiment_score":0.011008852394297719},{"text":"Are you going with the same MBPS with MBN?","start":759.85,"end":762.845,"sentiment":"neutral","sentiment_score":0.0014841017804832922}],"sentiment":"neutral","sentiment_score":0.007283246002366973,"channel":0,"num_words":27,"start":722.65,"end":762.845},{"sentences":[{"text":"If in any case, let me review the MBN plans.","start":763.065,"end":766.365,"sentiment":"neutral","sentiment_score":-0.017908913362771273}],"sentiment":"neutral","sentiment_score":-0.017908913362771273,"channel":0,"num_words":10,"start":763.065,"end":766.365},{"sentences":[{"text":"Sorry.","start":768.08,"end":768.48,"sentiment":"neutral","sentiment_score":-0.17914165556430817},{"text":"I don't understand.","start":768.48,"end":769.22003,"sentiment":"neutral","sentiment_score":-0.23627087970574698}],"sentiment":"neutral","sentiment_score":-0.22198857367038727,"channel":1,"num_words":4,"start":768.08,"end":769.22003},{"sentences":[{"text":"Yeah.","start":770.745,"end":770.985,"sentiment":"neutral","sentiment_score":-0.04832157865166664},{"text":"Let me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan.","start":770.985,"end":778.35,"sentiment":"neutral","sentiment_score":0.03841615009254643},{"text":"Alright?","start":778.35,"end":778.85,"sentiment":"neutral","sentiment_score":0.04869319126009941}],"sentiment":"neutral","sentiment_score":0.03586746050665776,"channel":0,"num_words":30,"start":770.745,"end":778.85},{"sentences":[{"text":"Okay.","start":779.205,"end":779.685,"sentiment":"neutral","sentiment_score":0.171164408326149},{"text":"Thank you.","start":779.685,"end":780.425,"sentiment":"positive","sentiment_score":0.3826030194759369}],"sentiment":"neutral","sentiment_score":0.31212348242600757,"channel":1,"num_words":3,"start":779.205,"end":780.425},{"sentences":[{"text":"Thank you so much.","start":780.99,"end":782.11,"sentiment":"positive","sentiment_score":0.49244436621665955},{"text":"Just give me one second.","start":782.11,"end":783.49,"sentiment":"neutral","sentiment_score":0.19629288017749785},{"text":"Alright.","start":827.345,"end":827.845,"sentiment":"neutral","sentiment_score":0.07032455503940582},{"text":"So under 50 MBPS for a b n b n, it's $95 per month.","start":828.385,"end":838.86,"sentiment":"neutral","sentiment_score":0.025995146705099614},{"text":"So that's","start":839.48,"end":839.95996,"sentiment":"neutral","sentiment_score":0.0031393575482070446}],"sentiment":"neutral","sentiment_score":0.1304529688369747,"channel":0,"num_words":26,"start":780.99,"end":839.95996},{"sentences":[{"text":"Mhmm.","start":839.88,"end":840.2,"sentiment":"neutral","sentiment_score":0.012265941128134727}],"sentiment":"neutral","sentiment_score":0.012265941128134727,"channel":1,"num_words":1,"start":839.88,"end":840.2},{"sentences":[{"text":"50","start":839.95996,"end":840.2,"sentiment":"neutral","sentiment_score":0.0099590253084898}],"sentiment":"neutral","sentiment_score":0.0099590253084898,"channel":0,"num_words":1,"start":839.95996,"end":840.2},{"sentences":[{"text":"Okay.","start":840.2,"end":840.7,"sentiment":"neutral","sentiment_score":0.02362808957695961}],"sentiment":"neutral","sentiment_score":0.02362808957695961,"channel":1,"num_words":1,"start":840.2,"end":840.7},{"sentences":[{"text":"m MBBS.","start":840.2,"end":841.33997,"sentiment":"neutral","sentiment_score":0.013735248241573572},{"text":"So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month.","start":842.12,"end":849.615,"sentiment":"neutral","sentiment_score":0.04769781001266979}],"sentiment":"neutral","sentiment_score":0.0447445437717049,"channel":0,"num_words":23,"start":840.2,"end":849.615},{"sentences":[{"text":"Okay.","start":850.52,"end":851.02,"sentiment":"neutral","sentiment_score":0.06927087157964706}],"sentiment":"neutral","sentiment_score":0.06927087157964706,"channel":1,"num_words":1,"start":850.52,"end":851.02},{"sentences":[{"text":"Alright.","start":852.255,"end":852.65497,"sentiment":"neutral","sentiment_score":0.07740169018507004},{"text":"So if","start":852.65497,"end":852.975,"sentiment":"neutral","sentiment_score":0.044100187718868256}],"sentiment":"neutral","sentiment_score":0.055200688540935516,"channel":0,"num_words":3,"start":852.255,"end":852.975},{"sentences":[{"text":"Okay.","start":852.825,"end":853.325,"sentiment":"neutral","sentiment_score":0.04135939851403237}],"sentiment":"neutral","sentiment_score":0.04135939851403237,"channel":1,"num_words":1,"start":852.825,"end":853.325},{"sentences":[{"text":"in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location.","start":852.975,"end":866.57,"sentiment":"neutral","sentiment_score":0.09015963925048709},{"text":"So once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well.","start":866.63,"end":873.02997,"sentiment":"neutral","sentiment_score":0.12945079244673252},{"text":"Okay?","start":873.02997,"end":873.52997,"sentiment":"neutral","sentiment_score":0.07382252812385559}],"sentiment":"neutral","sentiment_score":0.10764361218602028,"channel":0,"num_words":53,"start":852.975,"end":873.52997},{"sentences":[{"text":"Okay.","start":873.83,"end":874.15,"sentiment":"neutral","sentiment_score":0.12534575164318085},{"text":"Cool.","start":874.15,"end":874.39,"sentiment":"neutral","sentiment_score":0.2676078975200653},{"text":"Thank you.","start":874.39,"end":875.21,"sentiment":"positive","sentiment_score":0.37146906554698944}],"sentiment":"neutral","sentiment_score":0.28397294506430626,"channel":1,"num_words":4,"start":873.83,"end":875.21},{"sentences":[{"text":"Thank you so much.","start":875.74695,"end":876.4669,"sentiment":"positive","sentiment_score":0.4860975369811058},{"text":"I'll wait for your call, Emma.","start":876.4669,"end":878.00696,"sentiment":"neutral","sentiment_score":0.26170627276102704}],"sentiment":"positive","sentiment_score":0.35146277844905854,"channel":0,"num_words":10,"start":875.74695,"end":878.00696},{"sentences":[{"text":"Okay.","start":878.53687,"end":879.0169,"sentiment":"neutral","sentiment_score":0.2105879783630371},{"text":"Thanks.","start":879.0169,"end":879.5169,"sentiment":"neutral","sentiment_score":0.28496941924095154},{"text":"Bye.","start":879.6569,"end":880.1569,"sentiment":"neutral","sentiment_score":0.21903806924819944}],"sentiment":"neutral","sentiment_score":0.23819848895072937,"channel":1,"num_words":3,"start":878.53687,"end":880.1569},{"sentences":[{"text":"Thank you.","start":880.06696,"end":880.86694,"sentiment":"positive","sentiment_score":0.3609674274921417},{"text":"Thank you.","start":880.86694,"end":881.42694,"sentiment":"positive","sentiment_score":0.38374675810337067},{"text":"Bye bye.","start":881.42694,"end":881.74695,"sentiment":"neutral","sentiment_score":0.2843863070011139},{"text":"Have a great day.","start":881.74695,"end":882.54694,"sentiment":"positive","sentiment_score":0.5346583276987076},{"text":"Goodbye.","start":882.54694,"end":883.04694,"sentiment":"neutral","sentiment_score":0.30016618967056274}],"sentiment":"positive","sentiment_score":0.4088182259689678,"channel":0,"num_words":11,"start":880.06696,"end":883.04694},{"sentences":[{"text":"You too.","start":882.6969,"end":883.2569,"sentiment":"neutral","sentiment_score":0.2205119952559471},{"text":"Thanks.","start":883.2569,"end":883.6569,"sentiment":"neutral","sentiment_score":0.20880743861198425},{"text":"Bye.","start":883.6569,"end":884.1569,"sentiment":"neutral","sentiment_score":-0.07541374117136002}],"sentiment":"neutral","sentiment_score":0.14360442198812962,"channel":1,"num_words":4,"start":882.6969,"end":884.1569}]},"summary":{"result":"success","short":"The customer, Emma, called Airtel to transfer her internet to her new address. The representative, Mary, asked for her last name, date of birth, identification number, and new address. Mary checked the customer's plan and confirmed that the new plan is serviceable in her new area. Mary will confirm the lot number with the customer and provide further information once received."},"intents":{"segments":[{"text":"I'm moving house this week and just wanting to transfer my Internet over, please. Sure.","start_word":32,"end_word":46,"intents":[{"intent":"Transfer internet","confidence_score":0.9084033}]},{"text":"Could you provide me the last name on your account, please?","start_word":58,"end_word":68,"intents":[{"intent":"Provide information","confidence_score":0.0027095447}]},{"text":"So I already have your account, Emma. And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please?","start_word":92,"end_word":120,"intents":[{"intent":"Verify date of birth","confidence_score":0.45324838}]},{"text":"How about your identification number? Oh, I don't know what that is. Sorry. What what is that? No worries. It's fine. I'll we can use either your passport, your driver's license. Oh, yep. Just the the identification number of the ID that you presented during your subscription with us. Oh, okay.","start_word":126,"end_word":176,"intents":[{"intent":"Provide ID number","confidence_score":0.01784945}]},{"text":"So, currently, you are with the Lindham fifty MBPS. Could you please provide your new address so that I can check which network is serviceable to your new area? Yep.","start_word":192,"end_word":221,"intents":[{"intent":"Provide new address","confidence_score":0.5772441}]},{"text":"I'll go ahead and check which network is serviceable to this address. I'll put you on hold for a minute or two, and I'll get back to you soon. Okay? No worries.","start_word":312,"end_word":343,"intents":[{"intent":"Check network serviceability","confidence_score":0.076569684}]},{"text":"For your current plan with Lynn Lynham, it's 50 MBPS. Are you going with the same MBPS with MBN?","start_word":554,"end_word":572,"intents":[{"intent":"Confirm plan details","confidence_score":0.16256127}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.48410138487815857},{"text":"May I have your name, please? Oh, hi there. My name is Emma. Hello, Emma. How are you doing today? Yeah.","start_word":9,"end_word":29,"sentiment":"neutral","sentiment_score":0.20072099566459656},{"text":"Good. Thanks.","start_word":30,"end_word":31,"sentiment":"positive","sentiment_score":0.5885363817214966},{"text":"I'm moving house this week and just wanting to transfer my Internet over, please. Sure. No worries.","start_word":32,"end_word":48,"sentiment":"neutral","sentiment_score":0.2776963710784912},{"text":"And I'll be more than happy to assist you.","start_word":49,"end_word":57,"sentiment":"positive","sentiment_score":0.5759907960891724},{"text":"Could you provide me the last name on your account, please? It's Reid, r e I d.","start_word":58,"end_word":74,"sentiment":"neutral","sentiment_score":0.077676922082901},{"text":"Thank you so much.","start_word":75,"end_word":78,"sentiment":"positive","sentiment_score":0.5297600626945496},{"text":"Checking in here. One moment, please. Mhmm. Okay.","start_word":79,"end_word":86,"sentiment":"neutral","sentiment_score":0.1486065238714218},{"text":"So good thing that okay.","start_word":87,"end_word":91,"sentiment":"positive","sentiment_score":0.371643990278244},{"text":"So I already have your account, Emma. And for your account security, since we'll be making changes on your account, could you please verify your date of birth, please? 06/18/1995. Thank you so much. How about your identification number? Oh, I don't know what that is. Sorry. What what is that? No worries. It's fine. I'll we can use either your passport, your driver's license. Oh, yep. Just the the identification number of the ID that you presented during your subscription with us. Oh, okay. So it would probably be my driver's license, which is 2020560546. Thank you so much. So, currently, you are with the Lindham fifty MBPS. Could you please provide your new address so that I can check which network is serviceable to your new area? Yep. No worries. I'll just bring that up now. So it's Unit 320 At 357 Glenmore Road, Paddington, New South Wales 2021. Sorry. I have the Unit Number 320, Apartment Number 357. Correct? No. Sorry. Apartment number is 320. The street number is 357. Okay. Street Number 357. And what's So the street name? Glenmore Road. So 320 Slash 357 Glenmore Road. Alright. Give me one second. Hold on. I have Unit 320357 Glenmore Road, Paddington Yes. sorry. Paddington, New South Wales 2021. Correct? Yes. That's correct.","start_word":92,"end_word":307,"sentiment":"neutral","sentiment_score":0.04308100982948586},{"text":"Thank you so much.","start_word":308,"end_word":311,"sentiment":"positive","sentiment_score":0.6524443030357361},{"text":"I'll go ahead and check which network is serviceable to this address. I'll put you on hold for a minute or two, and I'll get back to you soon. Okay? No worries. Thank you.","start_word":312,"end_word":345,"sentiment":"neutral","sentiment_score":0.16366314888000488},{"text":"Thank you.","start_word":346,"end_word":347,"sentiment":"positive","sentiment_score":0.3666043281555176},{"text":"Hello, Emma. I'm still looking into it.","start_word":348,"end_word":354,"sentiment":"neutral","sentiment_score":0.1091906726360321},{"text":"Thank you so much for holding.","start_word":355,"end_word":360,"sentiment":"positive","sentiment_score":0.38720548152923584},{"text":"Alright. I'll be No back worries. to you again. Okay. Thank you. Hello, Emma.","start_word":361,"end_word":374,"sentiment":"neutral","sentiment_score":0.10287518799304962},{"text":"Thank you so much for holding.","start_word":375,"end_word":380,"sentiment":"positive","sentiment_score":0.3623601496219635},{"text":"No worries. If I may ask if there is a lot number? I'm not too sure. Sorry. But did I have got it correctly? I have 32 Unit 320357 Glenmore Road, Paddington, New South Wales 2021. Correct? Yes. That's correct. Is this your new address? Yes. That's I mean my new address. yeah. If I may ask if you've already communicated with the is it an apart I mean, land I mean, landowner or Sorry. the What landlord? was that? Because I'm seeing here that the address is under NDN, but it has a Lot Number 25. Could you confirm if there is a Lot 25 before I mean, on the address? According to Google, it's Lot 33 In Strata Plan 65708. Okay. Lot 33. Correct? I don't know. That's what Google says. Yeah. Is there any way that you could confirm it to the owner, please? Yeah. No worries. I will go back to them and confirm. And then what's the process from there? Hold on. So for for NBN. Hold on. For your current plan with Lynn Lynham, it's 50 MBPS. Are you going with the same MBPS with MBN? If in any case, let me review the MBN plans. Sorry. I don't understand. Yeah. Let me just review the MBN plan so that I can compare it to you or can provide it to you and compare it with your current plan. Alright? Okay.","start_word":381,"end_word":617,"sentiment":"neutral","sentiment_score":0.0018617409057443655},{"text":"Thank you. Thank you so much.","start_word":618,"end_word":623,"sentiment":"positive","sentiment_score":0.4462754130363464},{"text":"Just give me one second. Alright. So under 50 MBPS for a b n b n, it's $95 per month. So that's Mhmm. 50 m Okay. MBBS. So if you will have the same plan with NBN, which is 50 MBBS, that's going to be 95% per month. Okay. Alright. So if Okay. in any I will just we just need clarification from you which lot number so that we completely confirm which service network is serviceable in your new location. So once we receive a confirmation from you with a lot number, we can go ahead and check here with our network as well. Okay? Okay. Cool.","start_word":624,"end_word":731,"sentiment":"neutral","sentiment_score":0.07412028312683105},{"text":"Thank you. Thank you so much.","start_word":732,"end_word":737,"sentiment":"positive","sentiment_score":0.4424648582935333},{"text":"I'll wait for your call, Emma. Okay. Thanks. Bye.","start_word":738,"end_word":746,"sentiment":"neutral","sentiment_score":0.25210481882095337},{"text":"Thank you. Thank you.","start_word":747,"end_word":750,"sentiment":"positive","sentiment_score":0.3707467913627625},{"text":"Bye bye.","start_word":751,"end_word":752,"sentiment":"neutral","sentiment_score":0.288637638092041},{"text":"Have a great day.","start_word":753,"end_word":756,"sentiment":"positive","sentiment_score":0.5328428149223328},{"text":"Goodbye. You too. Thanks. Bye.","start_word":757,"end_word":761,"sentiment":"neutral","sentiment_score":0.2445525288581848}],"average":{"sentiment":"neutral","sentiment_score":0.09287488019024884}}}}