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Maureen. Good morning. How are you today? I'm good. Thank you.\n\nLook, I'm just wanting to speak to somebody in sales team. Sure. Thank you. I'm just after, like, a, basically, travel sim and e sim for India. And just wondering, would that give, like, calls and texts as well?\n\nThat's correct. Yes. But to have, like, a Indian number. That's correct. That's correct.\n\nYes. I see. Right. Okay. Oh.\n\nI see. So it says, ma'am, here under travel, it says travel destination global, and then it gives packages and also airtime for calls. So, which means what is the global what is the difference between Asia and Asia Zone 2?","paragraphs":[{"sentences":[{"text":"Hello, Maureen.","start":5.52,"end":6.24,"sentiment":"neutral","sentiment_score":0.10997577011585236},{"text":"Good morning.","start":6.24,"end":6.72,"sentiment":"neutral","sentiment_score":0.25843529403209686},{"text":"How are you today?","start":6.72,"end":7.62,"sentiment":"neutral","sentiment_score":0.23690404742956161},{"text":"I'm good.","start":10.719999,"end":11.2,"sentiment":"positive","sentiment_score":0.4860139489173889},{"text":"Thank you.","start":11.2,"end":11.84,"sentiment":"positive","sentiment_score":0.5262698829174042}],"sentiment":"neutral","sentiment_score":0.30908383180697757,"num_words":12,"start":5.52,"end":11.84},{"sentences":[{"text":"Look, I'm just wanting to speak to somebody in sales team.","start":11.84,"end":14.9,"sentiment":"neutral","sentiment_score":0.06565841795368628},{"text":"Sure.","start":20.735,"end":21.055,"sentiment":"neutral","sentiment_score":0.13383635878562927},{"text":"Thank you.","start":21.055,"end":21.795,"sentiment":"neutral","sentiment_score":0.22987640649080276},{"text":"I'm just after, like, a, basically, travel sim and e sim for India.","start":21.935,"end":29.075,"sentiment":"neutral","sentiment_score":0.026802775306770436},{"text":"And just wondering, would that give, like, calls and texts as well?","start":29.6,"end":33.78,"sentiment":"neutral","sentiment_score":0.03393165425707897}],"sentiment":"neutral","sentiment_score":0.05311404357258326,"num_words":39,"start":11.84,"end":33.78},{"sentences":[{"text":"That's correct.","start":40.96,"end":41.760002,"sentiment":"neutral","sentiment_score":0.03820894658565521},{"text":"Yes.","start":41.760002,"end":42.260002,"sentiment":"neutral","sentiment_score":0.017149921506643295},{"text":"But to have, like, a Indian number.","start":43.165,"end":44.945,"sentiment":"neutral","sentiment_score":0.000024113404963697705},{"text":"That's correct.","start":49.885,"end":50.785,"sentiment":"neutral","sentiment_score":0.004677747376263142},{"text":"That's correct.","start":51.005,"end":51.805,"sentiment":"neutral","sentiment_score":0.04166760481894016}],"sentiment":"neutral","sentiment_score":0.013316236635936158,"num_words":14,"start":40.96,"end":51.805},{"sentences":[{"text":"Yes.","start":51.805,"end":52.305,"sentiment":"neutral","sentiment_score":0.036276619881391525},{"text":"I see.","start":69.765,"end":70.505005,"sentiment":"neutral","sentiment_score":-0.016339033376425505},{"text":"Right.","start":70.725,"end":71.125,"sentiment":"neutral","sentiment_score":-0.005620243027806282},{"text":"Okay.","start":71.125,"end":71.625,"sentiment":"neutral","sentiment_score":-0.005237569101154804},{"text":"Oh.","start":76.885,"end":77.385,"sentiment":"neutral","sentiment_score":-0.04218441992998123}],"sentiment":"neutral","sentiment_score":-0.008240613155066967,"num_words":6,"start":51.805,"end":77.385},{"sentences":[{"text":"I see.","start":83.62,"end":84.020004,"sentiment":"neutral","sentiment_score":-0.01560990884900093},{"text":"So it says, ma'am, here under travel, it says travel destination global, and then it gives packages and also airtime for calls.","start":84.020004,"end":91.8,"sentiment":"neutral","sentiment_score":0.009897379268130118},{"text":"So, which means what is the global what is the difference between Asia and Asia Zone 2?","start":98.725,"end":106.744995,"sentiment":"neutral","sentiment_score":-0.023645890657516086}],"sentiment":"neutral","sentiment_score":-0.005255063779924701,"num_words":41,"start":83.62,"end":106.744995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How\n\nChannel 1: Hello,\n\nChannel 0: can I\n\nChannel 1: Maureen.\n\nChannel 0: assist\n\nChannel 1: Good\n\nChannel 0: you?\n\nChannel 1: morning. How are you today?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm good. Thank you. Look, I'm just wanting to speak to somebody in sales team.\n\nChannel 0: Yes. I can guide you assist you with that. What's your concern?\n\nChannel 1: Sure. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just after, like, a, basically, travel sim and e sim for India. And just wondering, would that give, like, calls and texts as well?\n\nChannel 0: You mean a SIM card that you can use to India?\n\nChannel 1: That's correct. Yes. But to have, like, a Indian number.\n\nChannel 0: Mhmm. You wanted to use that Indian number if\n\nChannel 1: That's\n\nChannel 0: ever?\n\nChannel 1: correct. That's correct. Yes.\n\nChannel 0: Okay. So since we are Airtel Australia, we only service Australian phone numbers. So if ever we cannot use your engine number, we can provide you a new number instead.\n\nChannel 1: I see. Right. Okay.\n\nChannel 0: Yeah. Yeah. Because we're not affiliated with Airtel India or\n\nChannel 1: Oh.\n\nChannel 0: with different numbers. Only Australian phone numbers.\n\nChannel 1: I see. So it says, ma'am, here under travel, it says travel destination global, and then it gives packages and also airtime for calls.\n\nChannel 0: Yeah. That's correct. That's what's on our website. Mhmm.\n\nChannel 1: So, which means what is the global what is the difference between Asia and Asia Zone 2?\n\nChannel 0: Hang on. Let me just check.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.08512018620967865},{"text":"Good morning.","start":1.68,"end":2.32,"sentiment":"neutral","sentiment_score":0.2602460980415344},{"text":"This is Maureen from Airtel tech support.","start":2.32,"end":4.9,"sentiment":"neutral","sentiment_score":0.15980287109102523},{"text":"How","start":5.44,"end":5.6,"sentiment":"neutral","sentiment_score":0.1016717478632927}],"sentiment":"neutral","sentiment_score":0.16599129343574698,"channel":0,"num_words":11,"start":1.1999999,"end":5.6},{"sentences":[{"text":"Hello,","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.10318988561630248}],"sentiment":"neutral","sentiment_score":0.10318988561630248,"channel":1,"num_words":1,"start":5.52,"end":5.92},{"sentences":[{"text":"can 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Maureen asks if the customer can use their Indian number and if they can use a new number if they cannot use their engine number. The customer asks about the difference between Asia and Asia Zone 2, and Maureen checks the website for information."},"intents":{"segments":[{"text":"Look, I'm just wanting to speak to somebody in sales team. Yes. I can guide you assist you with that. What's your concern? Sure.","start_word":36,"end_word":59,"intents":[{"intent":"Guide sales team","confidence_score":0.007089346}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How Hello, can I Maureen. assist Good you? morning. How are you today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.17472930252552032},{"text":"Yes. I'm good. Thanks for asking. How are you? I'm good. Thank you.","start_word":23,"end_word":35,"sentiment":"positive","sentiment_score":0.5020171403884888},{"text":"Look, I'm just wanting to speak to somebody in sales team. Yes. I can guide you assist you with that. What's your concern? Sure. Thank you. Mhmm. I'm just after, like, a, basically, travel sim and e sim for India. And just wondering, would that give, like, calls and texts as well? You mean a SIM card that you can use to India? That's correct. Yes. But to have, like, a Indian number. Mhmm. You wanted to use that Indian number if That's ever? correct. That's correct. Yes. Okay. So since we are Airtel Australia, we only service Australian phone numbers. So if ever we cannot use your engine number, we can provide you a new number instead. I see. Right. Okay. Yeah. Yeah. Because we're not affiliated with Airtel India or Oh. with different numbers. Only Australian phone numbers. I see. So it says, ma'am, here under travel, it says travel destination global, and then it gives packages and also airtime for calls. Yeah. That's correct. That's what's on our website. Mhmm. So, which means what is the global what is the difference between Asia and Asia Zone 2? Hang on. Let me just check.","start_word":36,"end_word":231,"sentiment":"neutral","sentiment_score":0.016116846352815628}],"average":{"sentiment":"neutral","sentiment_score":0.06436185564313616}}}}