{"metadata":{"transaction_key":"deprecated","request_id":"01a0f095-f542-7163-9324-959f4f284be8","sha256":"66fa545512b47bf1b63c77e7beb14a583f77e6e0b3b42a9fbfde77e6192479b5","created":"2026-09-30T04:32:35.774Z","duration":20.879938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":100,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":104},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Tire Plus. Thomas Ken. How can I help? Yeah. Yeah. Yeah. You can. Yeah. Come in. Yeah. And it's coming. Yeah. Coming. Are we close to five? So, yeah, come in anytime before then. Alright then. Thank you.","confidence":0.9790039,"words":[{"word":"tire","start":0.56,"end":0.79999995,"confidence":0.54541016,"punctuated_word":"Tire","sentiment":"neutral","sentiment_score":0.1082865297794342},{"word":"plus","start":0.79999995,"end":1.04,"confidence":0.6315918,"punctuated_word":"Plus.","sentiment":"neutral","sentiment_score":0.07733789086341858},{"word":"thomas","start":1.04,"end":1.36,"confidence":0.9550781,"punctuated_word":"Thomas","sentiment":"neutral","sentiment_score":0.07954816520214081},{"word":"ken","start":1.36,"end":1.5999999,"confidence":0.6262207,"punctuated_word":"Ken.","sentiment":"neutral","sentiment_score":0.08810938894748688},{"word":"how","start":1.5999999,"end":1.68,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2118503749370575},{"word":"can","start":1.68,"end":1.8399999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22912105917930603},{"word":"i","start":1.8399999,"end":1.92,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1785266250371933},{"word":"help","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.1537838578224182},{"word":"yeah","start":9.12,"end":9.36,"confidence":0.9790039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0867406576871872},{"word":"yeah","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09766905009746552},{"word":"yeah","start":9.599999,"end":9.76,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1187552660703659},{"word":"you","start":9.76,"end":10.0,"confidence":0.9160156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.13692057132720947},{"word":"can","start":10.0,"end":10.32,"confidence":0.96728516,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.14270062744617462},{"word":"yeah","start":10.32,"end":10.48,"confidence":0.96533203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07914108037948608},{"word":"come","start":10.48,"end":10.719999,"confidence":0.9760742,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":0.06353428959846497},{"word":"in","start":10.719999,"end":11.1449375,"confidence":0.9980469,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.03639648482203483},{"word":"yeah","start":12.104938,"end":12.424937,"confidence":0.9621582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027688246220350266},{"word":"and","start":12.424937,"end":12.504937,"confidence":0.4025879,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01799570396542549},{"word":"it's","start":12.504937,"end":12.664938,"confidence":0.78344727,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01658451557159424},{"word":"coming","start":12.664938,"end":13.064938,"confidence":0.37957764,"punctuated_word":"coming.","sentiment":"neutral","sentiment_score":0.009433003142476082},{"word":"yeah","start":13.064938,"end":13.304937,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02043079026043415},{"word":"coming","start":13.304937,"end":13.624937,"confidence":0.60839844,"punctuated_word":"Coming.","sentiment":"neutral","sentiment_score":0.013836940750479698},{"word":"are","start":13.624937,"end":13.704937,"confidence":0.80322266,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.0026763398200273514},{"word":"we","start":13.704937,"end":13.944938,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02179184928536415},{"word":"close","start":13.944938,"end":14.1849375,"confidence":0.9892578,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.017818758264183998},{"word":"to","start":14.1849375,"end":14.344937,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02333594113588333},{"word":"five","start":14.344937,"end":14.584937,"confidence":0.951416,"punctuated_word":"five?","sentiment":"neutral","sentiment_score":0.016485944390296936},{"word":"so","start":14.584937,"end":14.744938,"confidence":0.89404297,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.03533877059817314},{"word":"yeah","start":14.744938,"end":14.984938,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0397023968398571},{"word":"come","start":14.984938,"end":15.1449375,"confidence":0.76953125,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.03289305418729782},{"word":"in","start":15.1449375,"end":15.384937,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03159170225262642},{"word":"anytime","start":15.384937,"end":15.704937,"confidence":0.8691406,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.033819518983364105},{"word":"before","start":15.704937,"end":15.944937,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.022068696096539497},{"word":"then","start":15.944937,"end":16.444937,"confidence":0.98461914,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.03450213372707367},{"word":"alright","start":17.624937,"end":17.944937,"confidence":0.89501953,"punctuated_word":"Alright","sentiment":"positive","sentiment_score":0.5921529531478882},{"word":"then","start":17.944937,"end":18.344936,"confidence":0.9812012,"punctuated_word":"then.","sentiment":"positive","sentiment_score":0.5018087029457092},{"word":"thank","start":18.344936,"end":18.664938,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7099732160568237},{"word":"you","start":18.664938,"end":19.164938,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6566187143325806}],"paragraphs":{"transcript":"\nTire Plus. Thomas Ken. How can I help? Yeah. Yeah.\n\nYeah. You can. Yeah. Come in. Yeah.\n\nAnd it's coming. Yeah. Coming. Are we close to five? So, yeah, come in anytime before then.\n\nAlright then. Thank you.","paragraphs":[{"sentences":[{"text":"Tire Plus.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.09281221032142639},{"text":"Thomas Ken.","start":1.04,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.08382877707481384},{"text":"How can I help?","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.19332047924399376},{"text":"Yeah.","start":9.12,"end":9.36,"sentiment":"neutral","sentiment_score":0.0867406576871872},{"text":"Yeah.","start":9.36,"end":9.599999,"sentiment":"neutral","sentiment_score":0.09766905009746552}],"sentiment":"neutral","sentiment_score":0.13109735995531083,"num_words":10,"start":0.56,"end":9.599999},{"sentences":[{"text":"Yeah.","start":9.599999,"end":9.76,"sentiment":"neutral","sentiment_score":0.1187552660703659},{"text":"You can.","start":9.76,"end":10.32,"sentiment":"neutral","sentiment_score":0.13981059938669205},{"text":"Yeah.","start":10.32,"end":10.48,"sentiment":"neutral","sentiment_score":0.07914108037948608},{"text":"Come in.","start":10.48,"end":11.1449375,"sentiment":"neutral","sentiment_score":0.0499653872102499},{"text":"Yeah.","start":12.104938,"end":12.424937,"sentiment":"neutral","sentiment_score":0.027688246220350266}],"sentiment":"neutral","sentiment_score":0.08644808083772659,"num_words":7,"start":9.599999,"end":12.424937},{"sentences":[{"text":"And it's coming.","start":12.424937,"end":13.064938,"sentiment":"neutral","sentiment_score":0.014671074226498604},{"text":"Yeah.","start":13.064938,"end":13.304937,"sentiment":"neutral","sentiment_score":0.02043079026043415},{"text":"Coming.","start":13.304937,"end":13.624937,"sentiment":"neutral","sentiment_score":0.013836940750479698},{"text":"Are we close to five?","start":13.624937,"end":14.584937,"sentiment":"neutral","sentiment_score":0.016421766579151155},{"text":"So, yeah, come in anytime before then.","start":14.584937,"end":16.444937,"sentiment":"neutral","sentiment_score":0.032845181812133105}],"sentiment":"neutral","sentiment_score":0.022959179957123363,"num_words":17,"start":12.424937,"end":16.444937},{"sentences":[{"text":"Alright then.","start":17.624937,"end":18.344936,"sentiment":"positive","sentiment_score":0.5469808280467987},{"text":"Thank you.","start":18.344936,"end":19.164938,"sentiment":"positive","sentiment_score":0.6832959651947021}],"sentiment":"positive","sentiment_score":0.6151383966207504,"num_words":4,"start":17.624937,"end":19.164938}]}}]},{"alternatives":[{"transcript":"Hi. I just wanna ask you, there's any available time today for the wheel alignment? Anytime anytime or within a half? Okay. No problem. Thanks, man. Okay. Bye.","confidence":0.95458984,"words":[{"word":"hi","start":2.56,"end":3.06,"confidence":0.95458984,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.056574784219264984},{"word":"i","start":3.36,"end":3.52,"confidence":0.83935547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06181919947266579},{"word":"just","start":3.52,"end":3.84,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05740254372358322},{"word":"wanna","start":3.84,"end":4.16,"confidence":0.97314453,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.0628877729177475},{"word":"ask","start":4.16,"end":4.4,"confidence":0.99609375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.042581889778375626},{"word":"you","start":4.4,"end":4.88,"confidence":0.7663574,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04978568106889725},{"word":"there's","start":4.88,"end":5.2,"confidence":0.7277832,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.04054412245750427},{"word":"any","start":5.2,"end":5.52,"confidence":0.9760742,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.02956492081284523},{"word":"available","start":5.52,"end":6.02,"confidence":0.99902344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.02282058447599411},{"word":"time","start":6.08,"end":6.3999996,"confidence":0.97314453,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.032211095094680786},{"word":"today","start":6.3999996,"end":6.8999996,"confidence":0.99609375,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.040572334080934525},{"word":"for","start":7.2,"end":7.44,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04063065722584725},{"word":"the","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0499504990875721},{"word":"wheel","start":7.68,"end":8.0,"confidence":0.65966797,"punctuated_word":"wheel","sentiment":"neutral","sentiment_score":0.04000448435544968},{"word":"alignment","start":8.0,"end":8.5,"confidence":0.93725586,"punctuated_word":"alignment?","sentiment":"neutral","sentiment_score":0.04635891690850258},{"word":"anytime","start":10.639999,"end":11.139999,"confidence":0.6862793,"punctuated_word":"Anytime","sentiment":"neutral","sentiment_score":0.05206238850951195},{"word":"anytime","start":11.2,"end":11.7,"confidence":0.28637695,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.03169286996126175},{"word":"or","start":12.16,"end":12.32,"confidence":0.66503906,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.012289656326174736},{"word":"within","start":12.32,"end":12.639999,"confidence":0.56591797,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.012000031769275664},{"word":"a","start":12.639999,"end":12.719999,"confidence":0.70166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013601845130324364},{"word":"half","start":12.719999,"end":13.219999,"confidence":0.53686523,"punctuated_word":"half?","sentiment":"neutral","sentiment_score":0.007116838358342648},{"word":"okay","start":16.514936,"end":16.834938,"confidence":0.7573242,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18334421515464783},{"word":"no","start":16.834938,"end":17.154938,"confidence":0.96435547,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3883861899375915},{"word":"problem","start":17.154938,"end":17.474937,"confidence":0.99853516,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.5081080198287964},{"word":"thanks","start":17.474937,"end":17.794937,"confidence":0.97924805,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6050593852996826},{"word":"man","start":17.794937,"end":18.294937,"confidence":0.9020996,"punctuated_word":"man.","sentiment":"positive","sentiment_score":0.6098630428314209},{"word":"okay","start":19.154938,"end":19.554937,"confidence":0.7573242,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28440314531326294},{"word":"bye","start":19.554937,"end":20.054937,"confidence":0.9567871,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21372604370117188}],"paragraphs":{"transcript":"\nHi. I just wanna ask you, there's any available time today for the wheel alignment? Anytime anytime or within a half? Okay. No problem.\n\nThanks, man. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.056574784219264984},{"text":"I just wanna ask you, there's any available time today for the wheel alignment?","start":3.36,"end":8.5,"sentiment":"neutral","sentiment_score":0.04408105010432856},{"text":"Anytime anytime or within a half?","start":10.639999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.02146060500914852},{"text":"Okay.","start":16.514936,"end":16.834938,"sentiment":"neutral","sentiment_score":0.18334421515464783},{"text":"No problem.","start":16.834938,"end":17.474937,"sentiment":"positive","sentiment_score":0.44824710488319397}],"sentiment":"neutral","sentiment_score":0.07842964752732466,"num_words":24,"start":2.56,"end":17.474937},{"sentences":[{"text":"Thanks, man.","start":17.474937,"end":18.294937,"sentiment":"positive","sentiment_score":0.6074612140655518},{"text":"Okay.","start":19.154938,"end":19.554937,"sentiment":"neutral","sentiment_score":0.28440314531326294},{"text":"Bye.","start":19.554937,"end":20.054937,"sentiment":"neutral","sentiment_score":0.21372604370117188}],"sentiment":"positive","sentiment_score":0.4282629042863846,"num_words":4,"start":17.474937,"end":20.054937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Tire Plus. Thomas Ken. How can I help?\n\nChannel 1: Hi. I just wanna ask you, there's any available time today for the wheel alignment?\n\nChannel 0: Yeah. Yeah. Yeah. You can. Yeah.\n\nCome\n\nChannel 1: Anytime\n\nChannel 0: in.\n\nChannel 1: anytime\n\nChannel 0: Yeah.\n\nChannel 1: or within\n\nChannel 0: And it's\n\nChannel 1: a\n\nChannel 0: coming.\n\nChannel 1: half?\n\nChannel 0: Yeah. Coming. Are we close to five? So, yeah, come in anytime before then.\n\nChannel 1: Okay. No problem. Thanks,\n\nChannel 0: Alright\n\nChannel 1: man.\n\nChannel 0: then. Thank you.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Tire Plus.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.09281221032142639},{"text":"Thomas Ken.","start":1.04,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.08382877707481384},{"text":"How can I help?","start":1.5999999,"end":2.42,"sentiment":"neutral","sentiment_score":0.19332047924399376}],"sentiment":"neutral","sentiment_score":0.14082048647105694,"channel":0,"num_words":8,"start":0.56,"end":2.42},{"sentences":[{"text":"Hi.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.056574784219264984},{"text":"I just wanna ask you, there's any available time today for the wheel alignment?","start":3.36,"end":8.5,"sentiment":"neutral","sentiment_score":0.04408105010432856}],"sentiment":"neutral","sentiment_score":0.044913965711990994,"channel":1,"num_words":15,"start":2.56,"end":8.5},{"sentences":[{"text":"Yeah.","start":9.12,"end":9.36,"sentiment":"neutral","sentiment_score":0.0867406576871872},{"text":"Yeah.","start":9.36,"end":9.599999,"sentiment":"neutral","sentiment_score":0.09766905009746552},{"text":"Yeah.","start":9.599999,"end":9.76,"sentiment":"neutral","sentiment_score":0.1187552660703659},{"text":"You can.","start":9.76,"end":10.32,"sentiment":"neutral","sentiment_score":0.13981059938669205},{"text":"Yeah.","start":10.32,"end":10.48,"sentiment":"neutral","sentiment_score":0.07914108037948608}],"sentiment":"neutral","sentiment_score":0.11032120883464813,"channel":0,"num_words":6,"start":9.12,"end":10.48},{"sentences":[{"text":"Come","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.06353428959846497}],"sentiment":"neutral","sentiment_score":0.06353428959846497,"channel":0,"num_words":1,"start":10.48,"end":10.719999},{"sentences":[{"text":"Anytime","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.05206238850951195}],"sentiment":"neutral","sentiment_score":0.05206238850951195,"channel":1,"num_words":1,"start":10.639999,"end":11.139999},{"sentences":[{"text":"in.","start":10.719999,"end":11.1449375,"sentiment":"neutral","sentiment_score":0.03639648482203483}],"sentiment":"neutral","sentiment_score":0.03639648482203483,"channel":0,"num_words":1,"start":10.719999,"end":11.1449375},{"sentences":[{"text":"anytime","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.03169286996126175}],"sentiment":"neutral","sentiment_score":0.03169286996126175,"channel":1,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Yeah.","start":12.104938,"end":12.424937,"sentiment":"neutral","sentiment_score":0.027688246220350266}],"sentiment":"neutral","sentiment_score":0.027688246220350266,"channel":0,"num_words":1,"start":12.104938,"end":12.424937},{"sentences":[{"text":"or within","start":12.16,"end":12.639999,"sentiment":"neutral","sentiment_score":0.0121448440477252}],"sentiment":"neutral","sentiment_score":0.0121448440477252,"channel":1,"num_words":2,"start":12.16,"end":12.639999},{"sentences":[{"text":"And it's","start":12.424937,"end":12.664938,"sentiment":"neutral","sentiment_score":0.017290109768509865}],"sentiment":"neutral","sentiment_score":0.017290109768509865,"channel":0,"num_words":2,"start":12.424937,"end":12.664938},{"sentences":[{"text":"a","start":12.639999,"end":12.719999,"sentiment":"neutral","sentiment_score":0.013601845130324364}],"sentiment":"neutral","sentiment_score":0.013601845130324364,"channel":1,"num_words":1,"start":12.639999,"end":12.719999},{"sentences":[{"text":"coming.","start":12.664938,"end":13.064938,"sentiment":"neutral","sentiment_score":0.009433003142476082}],"sentiment":"neutral","sentiment_score":0.009433003142476082,"channel":0,"num_words":1,"start":12.664938,"end":13.064938},{"sentences":[{"text":"half?","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.007116838358342648}],"sentiment":"neutral","sentiment_score":0.007116838358342648,"channel":1,"num_words":1,"start":12.719999,"end":13.219999},{"sentences":[{"text":"Yeah.","start":13.064938,"end":13.304937,"sentiment":"neutral","sentiment_score":0.02043079026043415},{"text":"Coming.","start":13.304937,"end":13.624937,"sentiment":"neutral","sentiment_score":0.013836940750479698},{"text":"Are we close to five?","start":13.624937,"end":14.584937,"sentiment":"neutral","sentiment_score":0.016421766579151155},{"text":"So, yeah, come in anytime before then.","start":14.584937,"end":16.444937,"sentiment":"neutral","sentiment_score":0.032845181812133105}],"sentiment":"neutral","sentiment_score":0.024735202613685812,"channel":0,"num_words":14,"start":13.064938,"end":16.444937},{"sentences":[{"text":"Okay.","start":16.514936,"end":16.834938,"sentiment":"neutral","sentiment_score":0.18334421515464783},{"text":"No problem.","start":16.834938,"end":17.474937,"sentiment":"positive","sentiment_score":0.44824710488319397},{"text":"Thanks,","start":17.474937,"end":17.794937,"sentiment":"positive","sentiment_score":0.6050593852996826}],"sentiment":"positive","sentiment_score":0.4212244525551796,"channel":1,"num_words":4,"start":16.514936,"end":17.794937},{"sentences":[{"text":"Alright","start":17.624937,"end":17.944937,"sentiment":"positive","sentiment_score":0.5921529531478882}],"sentiment":"positive","sentiment_score":0.5921529531478882,"channel":0,"num_words":1,"start":17.624937,"end":17.944937},{"sentences":[{"text":"man.","start":17.794937,"end":18.294937,"sentiment":"positive","sentiment_score":0.6098630428314209}],"sentiment":"positive","sentiment_score":0.6098630428314209,"channel":1,"num_words":1,"start":17.794937,"end":18.294937},{"sentences":[{"text":"then.","start":17.944937,"end":18.344936,"sentiment":"positive","sentiment_score":0.5018087029457092},{"text":"Thank you.","start":18.344936,"end":19.164938,"sentiment":"positive","sentiment_score":0.6832959651947021}],"sentiment":"positive","sentiment_score":0.6228002111117045,"channel":0,"num_words":3,"start":17.944937,"end":19.164938},{"sentences":[{"text":"Okay.","start":19.154938,"end":19.554937,"sentiment":"neutral","sentiment_score":0.28440314531326294},{"text":"Bye.","start":19.554937,"end":20.054937,"sentiment":"neutral","sentiment_score":0.21372604370117188}],"sentiment":"neutral","sentiment_score":0.2490645945072174,"channel":1,"num_words":2,"start":19.154938,"end":20.054937}]},"summary":{"result":"success","short":"The customer is calling to ask about available time for a wheel alignment appointment. The agent provides options for appointments and confirms that they are close to five. The customer confirms that they can come in anytime before then and thanks the agent before ending the call."},"intents":{"segments":[{"text":"I just wanna ask you, there's any available time today for the wheel alignment? Yeah.","start_word":9,"end_word":23,"intents":[{"intent":"Schedule wheel alignment","confidence_score":0.47019988}]}]},"sentiments":{"segments":[{"text":"Tire Plus. Thomas Ken. How can I help? Hi. I just wanna ask you, there's any available time today for the wheel alignment? Yeah. Yeah. Yeah. You can. Yeah. Come Anytime in. anytime Yeah. or within And it's a coming. half? Yeah. Coming. Are we close to five? So, yeah, come in anytime before then. Okay.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.05830913037061691},{"text":"No problem. Thanks, Alright man. then. Thank you.","start_word":56,"end_word":63,"sentiment":"positive","sentiment_score":0.5746843814849854},{"text":"Okay. Bye.","start_word":64,"end_word":65,"sentiment":"neutral","sentiment_score":0.28470101952552795}],"average":{"sentiment":"neutral","sentiment_score":0.13870540032019982}}}}