{"metadata":{"transaction_key":"deprecated","request_id":"01a0cc21-d279-7fe0-ad64-a51722cf98f4","sha256":"1faf32233b2d550835d10ccde40e35c05ab9706ec5bd202180fa36d112b0133d","created":"2026-09-23T02:39:25.557Z","duration":66.743935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":62,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Patrick Clavin.","confidence":0.98291016,"words":[{"word":"i'm","start":6.16,"end":6.3999996,"confidence":0.82470703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.004847036674618721},{"word":"looking","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.010037392377853394},{"word":"for","start":6.72,"end":7.2,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012797098606824877},{"word":"patrick","start":7.2,"end":7.7,"confidence":0.98291016,"punctuated_word":"Patrick","sentiment":"neutral","sentiment_score":0.023631863296031952},{"word":"clavin","start":7.8399997,"end":8.34,"confidence":0.8823242,"punctuated_word":"Clavin.","sentiment":"neutral","sentiment_score":0.04661878943443298}],"paragraphs":{"transcript":"\nI'm looking for Patrick Clavin.","paragraphs":[{"sentences":[{"text":"I'm looking for Patrick Clavin.","start":6.16,"end":8.34,"sentiment":"neutral","sentiment_score":0.019586436077952386}],"sentiment":"neutral","sentiment_score":0.019586436077952386,"num_words":5,"start":6.16,"end":8.34}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Patrick Cleven. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.48,"confidence":0.51953125,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03717384114861488},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.036419808864593506},{"word":"record","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.05836296081542969},{"word":"your","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03219519928097725},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04785645008087158},{"word":"and","start":1.52,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03410254418849945},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.025039853528141975},{"word":"for","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.031176606193184853},{"word":"calling","start":2.24,"end":2.74,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.047794561833143234},{"word":"i'll","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.017643148079514503},{"word":"see","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02183498814702034},{"word":"if","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.019015107303857803},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0333857461810112},{"word":"person","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.03714096546173096},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02070650644600391},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.028408486396074295},{"word":"thanks","start":15.295,"end":15.615,"confidence":0.93725586,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5576165318489075},{"word":"patrick","start":15.615,"end":16.015,"confidence":0.9980469,"punctuated_word":"Patrick","sentiment":"positive","sentiment_score":0.49559035897254944},{"word":"cleven","start":16.015,"end":16.515,"confidence":0.7623698,"punctuated_word":"Cleven.","sentiment":"positive","sentiment_score":0.44444701075553894},{"word":"please","start":16.975,"end":17.375,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.13780254125595093},{"word":"stay","start":17.375,"end":17.695,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.13244086503982544},{"word":"on","start":17.695,"end":17.855,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.22840851545333865},{"word":"the","start":17.855,"end":18.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1486697494983673},{"word":"line","start":18.015,"end":18.515,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.17063245177268982},{"word":"i'm","start":39.96,"end":40.28,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4439355731010437},{"word":"sorry","start":40.28,"end":40.76,"confidence":0.98583984,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4672426283359528},{"word":"this","start":40.76,"end":41.0,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6741369962692261},{"word":"person","start":41.0,"end":41.399998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5975558757781982},{"word":"is","start":41.399998,"end":41.559998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6278008222579956},{"word":"not","start":41.559998,"end":41.8,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5730481147766113},{"word":"available","start":41.8,"end":42.3,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5403919219970703},{"word":"if","start":42.68,"end":42.92,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3010217249393463},{"word":"you","start":42.92,"end":43.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1974613666534424},{"word":"would","start":43.0,"end":43.239998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.21139703691005707},{"word":"like","start":43.239998,"end":43.399998,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1919972002506256},{"word":"to","start":43.399998,"end":43.559998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22896048426628113},{"word":"leave","start":43.559998,"end":43.72,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2426132708787918},{"word":"an","start":43.72,"end":43.879997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.24218644201755524},{"word":"additional","start":43.879997,"end":44.36,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2559249997138977},{"word":"message","start":44.36,"end":44.86,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.29207998514175415},{"word":"please","start":45.085,"end":45.405,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.25250008702278137},{"word":"reply","start":45.405,"end":45.725,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.32659900188446045},{"word":"after","start":45.725,"end":46.045,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.16550961136817932},{"word":"the","start":46.045,"end":46.204998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19832280278205872},{"word":"tone","start":46.204998,"end":46.704998,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13073725998401642}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Patrick Cleven. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.03301604837179184},{"text":"Thanks, Patrick Cleven.","start":15.295,"end":16.515,"sentiment":"positive","sentiment_score":0.49921796719233197},{"text":"Please stay on the line.","start":16.975,"end":18.515,"sentiment":"neutral","sentiment_score":-0.16359082460403443},{"text":"I'm sorry.","start":39.96,"end":40.76,"sentiment":"negative","sentiment_score":-0.45558910071849823},{"text":"This person is not available.","start":40.76,"end":42.3,"sentiment":"negative","sentiment_score":-0.6025867462158203}],"sentiment":"neutral","sentiment_score":-0.12169899767444979,"num_words":31,"start":0.24,"end":42.3},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.68,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.23123651955808913}],"sentiment":"neutral","sentiment_score":-0.23123651955808913,"num_words":14,"start":42.68,"end":46.704998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Patrick Clavin.\n\nChannel 1: Thanks, Patrick Cleven. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":-0.03301604837179184}],"sentiment":"neutral","sentiment_score":-0.03301604837179184,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"I'm looking for Patrick Clavin.","start":6.16,"end":8.34,"sentiment":"neutral","sentiment_score":0.019586436077952386}],"sentiment":"neutral","sentiment_score":0.019586436077952386,"channel":0,"num_words":5,"start":6.16,"end":8.34},{"sentences":[{"text":"Thanks, Patrick Cleven.","start":15.295,"end":16.515,"sentiment":"positive","sentiment_score":0.49921796719233197},{"text":"Please stay on the line.","start":16.975,"end":18.515,"sentiment":"neutral","sentiment_score":-0.16359082460403443},{"text":"I'm sorry.","start":39.96,"end":40.76,"sentiment":"negative","sentiment_score":-0.45558910071849823},{"text":"This person is not available.","start":40.76,"end":42.3,"sentiment":"negative","sentiment_score":-0.6025867462158203},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.68,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.23123651955808913}],"sentiment":"neutral","sentiment_score":-0.22350770440594903,"channel":1,"num_words":29,"start":15.295,"end":46.704998}]},"summary":{"result":"success","short":"The customer is calling for Patrick Clavin, but he is not available. The agent informs the customer that they can leave an additional message after the tone, but the customer is asked to stay on the line."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":36,"end_word":49,"intents":[{"intent":"Record name","confidence_score":0.21056585},{"intent":"Leave message","confidence_score":0.38319632}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Patrick Clavin.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":-0.015263247303664684},{"text":"Thanks, Patrick Cleven.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.4906940460205078},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":-0.1647644340991974},{"text":"I'm sorry. This person is not available.","start_word":29,"end_word":35,"sentiment":"negative","sentiment_score":-0.5290561318397522},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":36,"end_word":49,"sentiment":"neutral","sentiment_score":-0.2362249195575714}],"average":{"sentiment":"neutral","sentiment_score":-0.117413562277089}}}}