{"metadata":{"transaction_key":"deprecated","request_id":"019fc509-2a10-7bb2-bfd4-f8922cc32141","sha256":"697ce521cc981afc36f7e773900e48d9885e464dbd415cde384499bbceb8688a","created":"2026-08-03T00:32:21.570Z","duration":76.03194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":238,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":265},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":265,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning. Justin, this is Mary calling from Vigilance AI. I hope you're doing well. You may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff. Would you be available, let's say, by next week Tuesday? Yes. I see. But are you still now IT manager at the company that you are working? Oh, I see. I understand. I'll make a note, but thank you for taking this call. Have a good one.","confidence":0.99902344,"words":[{"word":"yes","start":2.6399999,"end":3.04,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13763070106506348},{"word":"hi","start":3.04,"end":3.36,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.29010650515556335},{"word":"good","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42290717363357544},{"word":"morning","start":3.6,"end":4.08,"confidence":0.9946289,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.44400572776794434},{"word":"justin","start":4.72,"end":5.2,"confidence":0.9453125,"punctuated_word":"Justin,","sentiment":"positive","sentiment_score":0.4544185996055603},{"word":"this","start":5.2,"end":5.52,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4565121531486511},{"word":"is","start":5.52,"end":5.7599998,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4074052572250366},{"word":"mary","start":5.7599998,"end":6.16,"confidence":0.9980469,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.38204053044319153},{"word":"calling","start":6.16,"end":6.56,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.33555367588996887},{"word":"from","start":6.56,"end":7.04,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.39473894238471985},{"word":"vigilance","start":7.04,"end":7.54,"confidence":0.8952637,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3652664124965668},{"word":"ai","start":7.8399997,"end":8.24,"confidence":0.8132324,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.41868317127227783},{"word":"i","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6029170751571655},{"word":"hope","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6292555928230286},{"word":"you're","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5631500482559204},{"word":"doing","start":8.8,"end":9.2,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5043002367019653},{"word":"well","start":9.2,"end":9.7,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4590705633163452},{"word":"you","start":10.639999,"end":10.8,"confidence":0.98828125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05109968036413193},{"word":"may","start":10.8,"end":10.96,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.01540789008140564},{"word":"or","start":10.96,"end":11.12,"confidence":0.78222656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013629846274852753},{"word":"you","start":11.12,"end":11.2,"confidence":0.9536133,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017149966210126877},{"word":"may","start":11.2,"end":11.36,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0008150078356266022},{"word":"not","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.004246789962053299},{"word":"remember","start":11.679999,"end":12.16,"confidence":0.9970703,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.006434259936213493},{"word":"justin","start":12.16,"end":12.559999,"confidence":0.7873535,"punctuated_word":"Justin,","sentiment":"neutral","sentiment_score":0.02490474283695221},{"word":"we","start":12.559999,"end":13.035,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02943219244480133},{"word":"spoke","start":13.035,"end":13.275,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.013000763952732086},{"word":"with","start":13.275,"end":13.514999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.018875375390052795},{"word":"you","start":13.514999,"end":13.755,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02939729019999504},{"word":"a","start":13.755,"end":13.915,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01084299385547638},{"word":"few","start":13.915,"end":14.155,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.001781601458787918},{"word":"months","start":14.155,"end":14.474999,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.004329577088356018},{"word":"ago","start":14.474999,"end":14.795,"confidence":0.81347656,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":0.019749928265810013},{"word":"and","start":14.795,"end":15.115,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007733080536127091},{"word":"at","start":15.115,"end":15.275,"confidence":0.94921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.062469981610774994},{"word":"the","start":15.275,"end":15.434999,"confidence":0.66845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042319156229496},{"word":"time","start":15.434999,"end":15.674999,"confidence":0.8757324,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.044133782386779785},{"word":"you","start":15.674999,"end":15.835,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0877920389175415},{"word":"were","start":15.835,"end":16.075,"confidence":1.0,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.08624140918254852},{"word":"busy","start":16.075,"end":16.475,"confidence":0.9748535,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.04257630556821823},{"word":"so","start":16.475,"end":16.715,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03310075029730797},{"word":"we","start":16.715,"end":16.955,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0763113871216774},{"word":"sent","start":16.955,"end":17.195,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.09178773313760756},{"word":"you","start":17.195,"end":17.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12149621546268465},{"word":"an","start":17.435,"end":17.595,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.12662197649478912},{"word":"email","start":17.595,"end":18.095,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1349048614501953},{"word":"with","start":18.795,"end":19.035,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15556249022483826},{"word":"some","start":19.035,"end":19.355,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.12663839757442474},{"word":"information","start":19.355,"end":19.855,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.1260404884815216},{"word":"about","start":19.994999,"end":20.395,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.16154639422893524},{"word":"vigilance","start":20.395,"end":20.895,"confidence":0.9362793,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10429678857326508},{"word":"ai","start":21.115,"end":21.615,"confidence":0.61279297,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.1422860324382782},{"word":"and","start":22.154999,"end":22.395,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13059619069099426},{"word":"we","start":22.395,"end":22.555,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11947460472583772},{"word":"just","start":22.555,"end":22.715,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13006854057312012},{"word":"wanted","start":22.715,"end":23.115,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.12866564095020294},{"word":"to","start":23.115,"end":23.275,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16590693593025208},{"word":"follow-up","start":23.275,"end":23.755,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.15950608253479004},{"word":"and","start":23.755,"end":23.994999,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14028087258338928},{"word":"see","start":23.994999,"end":24.314999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.13606581091880798},{"word":"if","start":24.314999,"end":24.474998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12040839344263075},{"word":"now","start":24.474998,"end":24.715,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.09969951212406158},{"word":"might","start":24.715,"end":24.955,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.12878787517547607},{"word":"be","start":24.955,"end":25.115,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14733296632766724},{"word":"a","start":25.115,"end":25.195,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.16272243857383728},{"word":"better","start":25.195,"end":25.595,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.12494999170303343},{"word":"time","start":25.595,"end":25.915,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1862962543964386},{"word":"to","start":25.915,"end":26.154999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1721472293138504},{"word":"schedule","start":26.154999,"end":26.634998,"confidence":0.9941406,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.2258418500423431},{"word":"a","start":26.634998,"end":26.794998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2322567254304886},{"word":"quick","start":26.794998,"end":27.035,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.26553910970687866},{"word":"demo","start":27.035,"end":27.435,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.204488605260849},{"word":"with","start":27.435,"end":27.675,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21329830586910248},{"word":"our","start":27.675,"end":27.835,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.20755164325237271},{"word":"cto","start":27.835,"end":28.335,"confidence":0.9641927,"punctuated_word":"CTO.","sentiment":"neutral","sentiment_score":0.1725555658340454},{"word":"he","start":30.66,"end":30.82,"confidence":0.97802734,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.20846301317214969},{"word":"show","start":30.82,"end":31.06,"confidence":0.9506836,"punctuated_word":"show","sentiment":"neutral","sentiment_score":0.16502399742603302},{"word":"you","start":31.06,"end":31.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1818064451217651},{"word":"how","start":31.3,"end":31.539999,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.1697782576084137},{"word":"vigilance","start":31.539999,"end":32.04,"confidence":0.93066406,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.10464970767498016},{"word":"ai","start":32.26,"end":32.739998,"confidence":0.93115234,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.17343319952487946},{"word":"investigates","start":32.739998,"end":33.239998,"confidence":0.69384766,"punctuated_word":"investigates","sentiment":"neutral","sentiment_score":0.1058916300535202},{"word":"security","start":33.38,"end":33.88,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.057004671543836594},{"word":"alerts","start":33.94,"end":34.42,"confidence":1.0,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.10553401708602904},{"word":"in","start":34.42,"end":34.66,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.16146770119667053},{"word":"minutes","start":34.66,"end":35.16,"confidence":0.99902344,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.1999809443950653},{"word":"and","start":35.62,"end":36.02,"confidence":0.9506836,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13959799706935885},{"word":"work","start":36.02,"end":36.34,"confidence":0.95410156,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.08352027833461761},{"word":"alongside","start":36.34,"end":36.84,"confidence":0.9980469,"punctuated_word":"alongside","sentiment":"neutral","sentiment_score":0.07223441451787949},{"word":"your","start":36.98,"end":37.3,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09957361221313477},{"word":"it","start":37.3,"end":37.7,"confidence":0.9970703,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0879645049571991},{"word":"existing","start":37.7,"end":38.2,"confidence":0.82177734,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.0724102035164833},{"word":"staff","start":38.34,"end":38.82,"confidence":0.9746094,"punctuated_word":"staff.","sentiment":"neutral","sentiment_score":0.07671504467725754},{"word":"would","start":38.82,"end":39.14,"confidence":1.0,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.0529426708817482},{"word":"you","start":39.14,"end":39.379997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05800741910934448},{"word":"be","start":39.379997,"end":39.7,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04846673458814621},{"word":"available","start":39.7,"end":40.2,"confidence":0.97631836,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":0.052589982748031616},{"word":"let's","start":40.26,"end":40.5,"confidence":0.9980469,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.060182809829711914},{"word":"say","start":40.5,"end":40.66,"confidence":0.986084,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.05192774161696434},{"word":"by","start":40.66,"end":40.9,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.03008833155035973},{"word":"next","start":40.9,"end":41.22,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04943915084004402},{"word":"week","start":41.22,"end":41.379997,"confidence":0.9980469,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.035440824925899506},{"word":"tuesday","start":41.379997,"end":41.879997,"confidence":0.7873535,"punctuated_word":"Tuesday?","sentiment":"neutral","sentiment_score":0.03770499303936958},{"word":"yes","start":49.215,"end":49.715,"confidence":0.84155273,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.07794371247291565},{"word":"i","start":53.695,"end":53.934998,"confidence":0.7998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09046701341867448},{"word":"see","start":53.934998,"end":54.434998,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.06304867565631866},{"word":"but","start":54.574997,"end":54.894997,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0674632266163826},{"word":"are","start":54.894997,"end":55.055,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0744117721915245},{"word":"you","start":55.055,"end":55.215,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0892777144908905},{"word":"still","start":55.215,"end":55.535,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.09895779937505722},{"word":"now","start":55.535,"end":55.855,"confidence":0.9951172,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.09458252787590028},{"word":"it","start":55.855,"end":56.175,"confidence":0.9863281,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.10087405890226364},{"word":"manager","start":56.175,"end":56.675,"confidence":0.99609375,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.1175365149974823},{"word":"at","start":56.735,"end":56.894997,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08772985637187958},{"word":"the","start":56.894997,"end":57.055,"confidence":0.95166016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.092585951089859},{"word":"company","start":57.055,"end":57.555,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.08937998116016388},{"word":"that","start":58.175,"end":58.574997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07684464752674103},{"word":"you","start":58.574997,"end":58.815,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1317095160484314},{"word":"are","start":58.815,"end":58.975,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11030390858650208},{"word":"working","start":58.975,"end":59.475,"confidence":0.9980469,"punctuated_word":"working?","sentiment":"neutral","sentiment_score":-0.10710901021957396},{"word":"oh","start":63.04,"end":63.44,"confidence":0.8791504,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2455090582370758},{"word":"i","start":63.44,"end":63.6,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21188463270664215},{"word":"see","start":63.6,"end":64.0,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.198083758354187},{"word":"i","start":64.0,"end":64.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22095730900764465},{"word":"understand","start":64.24,"end":64.74,"confidence":1.0,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.23408855497837067},{"word":"i'll","start":66.8,"end":67.2,"confidence":0.9484863,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2245335429906845},{"word":"make","start":67.2,"end":67.44,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.09141749143600464},{"word":"a","start":67.44,"end":67.6,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04643281549215317},{"word":"note","start":67.6,"end":67.76,"confidence":0.9333496,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":-0.011937104165554048},{"word":"but","start":67.76,"end":68.0,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.013182252645492554},{"word":"thank","start":68.0,"end":68.16,"confidence":1.0,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.12205751240253448},{"word":"you","start":68.16,"end":68.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15843269228935242},{"word":"for","start":68.32,"end":68.479996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2294411659240723},{"word":"taking","start":68.479996,"end":68.88,"confidence":1.0,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":0.12901084125041962},{"word":"this","start":68.88,"end":69.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05384968221187592},{"word":"call","start":69.12,"end":69.62,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.06323520094156265},{"word":"have","start":69.68,"end":69.92,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.2604270577430725},{"word":"a","start":69.92,"end":70.08,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.22892114520072937},{"word":"good","start":70.08,"end":70.24,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.28788673877716064},{"word":"one","start":70.24,"end":70.74,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.08028362691402435}],"paragraphs":{"transcript":"\nYes. Hi. Good morning. Justin, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nYou may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff. Would you be available, let's say, by next week Tuesday? Yes.\n\nI see. But are you still now IT manager at the company that you are working? Oh, I see. I understand. I'll make a note, but thank you for taking this call.\n\nHave a good one.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.13763070106506348},{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.29010650515556335},{"text":"Good morning.","start":3.36,"end":4.08,"sentiment":"positive","sentiment_score":0.4334564507007599},{"text":"Justin, this is Mary calling from Vigilance AI.","start":4.72,"end":8.24,"sentiment":"positive","sentiment_score":0.4018273428082466},{"text":"I hope you're doing well.","start":8.24,"end":9.7,"sentiment":"positive","sentiment_score":0.551738703250885}],"sentiment":"positive","sentiment_score":0.42752719802014966,"num_words":17,"start":2.6399999,"end":9.7},{"sentences":[{"text":"You may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy.","start":10.639999,"end":16.475,"sentiment":"neutral","sentiment_score":-0.005507234079034432},{"text":"So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":16.475,"end":28.335,"sentiment":"neutral","sentiment_score":0.14785813316702842},{"text":"He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff.","start":30.66,"end":38.82,"sentiment":"neutral","sentiment_score":0.12583609111607075},{"text":"Would you be available, let's say, by next week Tuesday?","start":38.82,"end":41.879997,"sentiment":"neutral","sentiment_score":0.04767906591296196},{"text":"Yes.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":-0.07794371247291565}],"sentiment":"neutral","sentiment_score":0.08864672257211702,"num_words":87,"start":10.639999,"end":49.715},{"sentences":[{"text":"I see.","start":53.695,"end":54.434998,"sentiment":"neutral","sentiment_score":-0.07675784453749657},{"text":"But are you still now IT manager at the company that you are working?","start":54.574997,"end":59.475,"sentiment":"neutral","sentiment_score":-0.09562617753233228},{"text":"Oh, I see.","start":63.04,"end":64.0,"sentiment":"neutral","sentiment_score":-0.21849248309930167},{"text":"I understand.","start":64.0,"end":64.74,"sentiment":"neutral","sentiment_score":-0.22752293199300766},{"text":"I'll make a note, but thank you for taking this call.","start":66.8,"end":69.62,"sentiment":"neutral","sentiment_score":0.033502171662720764}],"sentiment":"neutral","sentiment_score":-0.06982129998505116,"num_words":32,"start":53.695,"end":69.62},{"sentences":[{"text":"Have a good one.","start":69.68,"end":70.74,"sentiment":"neutral","sentiment_score":0.21437964215874672}],"sentiment":"neutral","sentiment_score":0.21437964215874672,"num_words":4,"start":69.68,"end":70.74}]}}]},{"alternatives":[{"transcript":"How may I assist you? Yeah. Look. It's not something was this when I was with Essential Coffee? Yeah. I don't work for Essential Coffee anymore. No. I'm I'm no. I'm just doing accounting now. So, yeah, just take me off your list. Okay. Thanks. Bye again. Bye.","confidence":0.98999023,"words":[{"word":"how","start":0.32,"end":0.67499995,"confidence":0.8413086,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.07328770309686661},{"word":"may","start":0.67499995,"end":1.03,"confidence":0.7397461,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.06341969221830368},{"word":"i","start":1.03,"end":1.28,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06799288094043732},{"word":"assist","start":1.28,"end":1.52,"confidence":0.95703125,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.06890237331390381},{"word":"you","start":1.52,"end":2.02,"confidence":0.42614746,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07394152879714966},{"word":"yeah","start":43.495003,"end":43.895,"confidence":0.86279297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009419618174433708},{"word":"look","start":43.895,"end":44.135002,"confidence":0.8737793,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.03474697470664978},{"word":"it's","start":44.135002,"end":44.375,"confidence":0.99121094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08005140721797943},{"word":"not","start":44.375,"end":44.615,"confidence":0.39282227,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11279144883155824},{"word":"something","start":44.615,"end":45.095,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1083928570151329},{"word":"was","start":45.655,"end":45.895,"confidence":0.5961914,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11070556938648224},{"word":"this","start":45.895,"end":46.135002,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11963693052530287},{"word":"when","start":46.135002,"end":46.295002,"confidence":0.83203125,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09800352901220322},{"word":"i","start":46.295002,"end":46.455,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1043826788663864},{"word":"was","start":46.455,"end":46.615,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07237967848777771},{"word":"with","start":46.615,"end":46.775,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07854407280683517},{"word":"essential","start":46.775,"end":47.255,"confidence":0.93359375,"punctuated_word":"Essential","sentiment":"neutral","sentiment_score":-0.0965648740530014},{"word":"coffee","start":47.255,"end":47.755,"confidence":0.97436523,"punctuated_word":"Coffee?","sentiment":"neutral","sentiment_score":-0.08453680574893951},{"word":"yeah","start":50.135002,"end":50.375,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13610300421714783},{"word":"i","start":50.375,"end":50.535,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22115328907966617},{"word":"don't","start":50.535,"end":50.775,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19030830264091492},{"word":"work","start":50.775,"end":50.935,"confidence":0.9970703,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1814555823802948},{"word":"for","start":50.935,"end":51.175003,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1973601132631302},{"word":"essential","start":51.175003,"end":51.495003,"confidence":0.9892578,"punctuated_word":"Essential","sentiment":"neutral","sentiment_score":-0.2157319337129593},{"word":"coffee","start":51.495003,"end":51.815002,"confidence":0.9980469,"punctuated_word":"Coffee","sentiment":"neutral","sentiment_score":-0.196433424949646},{"word":"anymore","start":51.815002,"end":52.315002,"confidence":0.99658203,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.20989462733268735},{"word":"no","start":58.25,"end":58.75,"confidence":0.94970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14221623539924622},{"word":"i'm","start":58.97,"end":59.05,"confidence":0.94677734,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1220788061618805},{"word":"i'm","start":59.05,"end":59.55,"confidence":0.892334,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.20516380667686465},{"word":"no","start":59.93,"end":60.17,"confidence":0.98999023,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.241983026266098},{"word":"i'm","start":60.17,"end":60.329998,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2163560092449188},{"word":"just","start":60.329998,"end":60.73,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.255372554063797},{"word":"doing","start":60.73,"end":61.05,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.19314102828502655},{"word":"accounting","start":61.05,"end":61.53,"confidence":0.9970703,"punctuated_word":"accounting","sentiment":"neutral","sentiment_score":-0.1648063212633133},{"word":"now","start":61.53,"end":62.03,"confidence":0.9748535,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.22184547781944275},{"word":"so","start":64.57,"end":64.729996,"confidence":0.8378906,"punctuated_word":"So,","sentiment":"negative","sentiment_score":-0.3885871171951294},{"word":"yeah","start":64.729996,"end":64.97,"confidence":0.9975586,"punctuated_word":"yeah,","sentiment":"negative","sentiment_score":-0.4466104507446289},{"word":"just","start":64.97,"end":65.13,"confidence":0.9921875,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5612303018569946},{"word":"take","start":65.13,"end":65.369995,"confidence":0.9707031,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6072969436645508},{"word":"me","start":65.369995,"end":65.53,"confidence":0.9970703,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5682077407836914},{"word":"off","start":65.53,"end":65.61,"confidence":0.9970703,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5473511219024658},{"word":"your","start":65.61,"end":65.93,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5640616416931152},{"word":"list","start":65.93,"end":66.43,"confidence":0.9980469,"punctuated_word":"list.","sentiment":"negative","sentiment_score":-0.4857052266597748},{"word":"okay","start":66.97,"end":67.47,"confidence":0.9121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1327863186597824},{"word":"thanks","start":69.16693,"end":69.66693,"confidence":0.98999023,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.202543705701828},{"word":"bye","start":69.966934,"end":70.12694,"confidence":0.56347656,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2188168168067932},{"word":"again","start":70.12694,"end":70.62694,"confidence":0.88183594,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.2140086889266968},{"word":"bye","start":71.006935,"end":71.506935,"confidence":0.8989258,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.038039207458496094}],"paragraphs":{"transcript":"\nHow may I assist you? Yeah. Look. It's not something was this when I was with Essential Coffee? Yeah.\n\nI don't work for Essential Coffee anymore. No. I'm I'm no. I'm just doing accounting now. So, yeah, just take me off your list.\n\nOkay. Thanks. Bye again. Bye.","paragraphs":[{"sentences":[{"text":"How may I assist you?","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.06950883567333221},{"text":"Yeah.","start":43.495003,"end":43.895,"sentiment":"neutral","sentiment_score":-0.009419618174433708},{"text":"Look.","start":43.895,"end":44.135002,"sentiment":"neutral","sentiment_score":-0.03474697470664978},{"text":"It's not something was this when I was with Essential Coffee?","start":44.135002,"end":47.755,"sentiment":"neutral","sentiment_score":-0.09690816835923628},{"text":"Yeah.","start":50.135002,"end":50.375,"sentiment":"neutral","sentiment_score":-0.13610300421714783}],"sentiment":"neutral","sentiment_score":-0.04730080372016681,"num_words":19,"start":0.32,"end":50.375},{"sentences":[{"text":"I don't work for Essential Coffee anymore.","start":50.375,"end":52.315002,"sentiment":"neutral","sentiment_score":-0.20176246762275696},{"text":"No.","start":58.25,"end":58.75,"sentiment":"neutral","sentiment_score":-0.14221623539924622},{"text":"I'm I'm no.","start":58.97,"end":60.17,"sentiment":"neutral","sentiment_score":-0.18974187970161438},{"text":"I'm just doing accounting now.","start":60.17,"end":62.03,"sentiment":"neutral","sentiment_score":-0.21030427813529967},{"text":"So, yeah, just take me off your list.","start":64.57,"end":66.43,"sentiment":"negative","sentiment_score":-0.5211313180625439}],"sentiment":"neutral","sentiment_score":-0.3060146284600099,"num_words":24,"start":50.375,"end":66.43},{"sentences":[{"text":"Okay.","start":66.97,"end":67.47,"sentiment":"neutral","sentiment_score":-0.1327863186597824},{"text":"Thanks.","start":69.16693,"end":69.66693,"sentiment":"neutral","sentiment_score":0.202543705701828},{"text":"Bye again.","start":69.966934,"end":70.62694,"sentiment":"neutral","sentiment_score":0.216412752866745},{"text":"Bye.","start":71.006935,"end":71.506935,"sentiment":"neutral","sentiment_score":0.038039207458496094}],"sentiment":"neutral","sentiment_score":0.10812442004680634,"num_words":5,"start":66.97,"end":71.506935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: How may I assist you?\n\nChannel 0: Yes. Hi. Good morning. Justin, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nYou may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff. Would you be available, let's say, by next week Tuesday?\n\nChannel 1: Yeah. Look. It's not something was this when I was with Essential Coffee?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. I don't work for Essential Coffee anymore.\n\nChannel 0: I see. But are you still now IT manager at the company that\n\nChannel 1: No.\n\nChannel 0: you are\n\nChannel 1: I'm\n\nChannel 0: working?\n\nChannel 1: I'm no. I'm just doing accounting now.\n\nChannel 0: Oh, I see. I understand.\n\nChannel 1: So, yeah, just take me off your list.\n\nChannel 0: I'll\n\nChannel 1: Okay.\n\nChannel 0: make a note, but thank you for taking this call.\n\nChannel 1: Thanks.\n\nChannel 0: Have a\n\nChannel 1: Bye\n\nChannel 0: good\n\nChannel 1: again.\n\nChannel 0: one.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"How may I assist you?","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.06950883567333221}],"sentiment":"neutral","sentiment_score":0.06950883567333221,"channel":1,"num_words":5,"start":0.32,"end":2.02},{"sentences":[{"text":"Yes.","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":0.13763070106506348},{"text":"Hi.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.29010650515556335},{"text":"Good morning.","start":3.36,"end":4.08,"sentiment":"positive","sentiment_score":0.4334564507007599},{"text":"Justin, this is Mary calling from Vigilance AI.","start":4.72,"end":8.24,"sentiment":"positive","sentiment_score":0.4018273428082466},{"text":"I hope you're doing well.","start":8.24,"end":9.7,"sentiment":"positive","sentiment_score":0.551738703250885}],"sentiment":"positive","sentiment_score":0.42752719802014966,"channel":0,"num_words":17,"start":2.6399999,"end":9.7},{"sentences":[{"text":"You may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy.","start":10.639999,"end":16.475,"sentiment":"neutral","sentiment_score":-0.005507234079034432},{"text":"So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":16.475,"end":28.335,"sentiment":"neutral","sentiment_score":0.14785813316702842},{"text":"He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff.","start":30.66,"end":38.82,"sentiment":"neutral","sentiment_score":0.12583609111607075},{"text":"Would you be available, let's say, by next week Tuesday?","start":38.82,"end":41.879997,"sentiment":"neutral","sentiment_score":0.04767906591296196}],"sentiment":"neutral","sentiment_score":0.090583820654036,"channel":0,"num_words":86,"start":10.639999,"end":41.879997},{"sentences":[{"text":"Yeah.","start":43.495003,"end":43.895,"sentiment":"neutral","sentiment_score":-0.009419618174433708},{"text":"Look.","start":43.895,"end":44.135002,"sentiment":"neutral","sentiment_score":-0.03474697470664978},{"text":"It's not something was this when I was with Essential Coffee?","start":44.135002,"end":47.755,"sentiment":"neutral","sentiment_score":-0.09690816835923628}],"sentiment":"neutral","sentiment_score":-0.08539664960251404,"channel":1,"num_words":13,"start":43.495003,"end":47.755},{"sentences":[{"text":"Yes.","start":49.215,"end":49.715,"sentiment":"neutral","sentiment_score":-0.07794371247291565}],"sentiment":"neutral","sentiment_score":-0.07794371247291565,"channel":0,"num_words":1,"start":49.215,"end":49.715},{"sentences":[{"text":"Yeah.","start":50.135002,"end":50.375,"sentiment":"neutral","sentiment_score":-0.13610300421714783},{"text":"I don't work for Essential Coffee anymore.","start":50.375,"end":52.315002,"sentiment":"neutral","sentiment_score":-0.20176246762275696}],"sentiment":"neutral","sentiment_score":-0.19355503469705582,"channel":1,"num_words":8,"start":50.135002,"end":52.315002},{"sentences":[{"text":"I see.","start":53.695,"end":54.434998,"sentiment":"neutral","sentiment_score":-0.07675784453749657},{"text":"But are you still now IT manager at the company that","start":54.574997,"end":58.574997,"sentiment":"neutral","sentiment_score":-0.08996764096346768}],"sentiment":"neutral","sentiment_score":-0.08793536459024136,"channel":0,"num_words":13,"start":53.695,"end":58.574997},{"sentences":[{"text":"No.","start":58.25,"end":58.75,"sentiment":"neutral","sentiment_score":-0.14221623539924622}],"sentiment":"neutral","sentiment_score":-0.14221623539924622,"channel":1,"num_words":1,"start":58.25,"end":58.75},{"sentences":[{"text":"you are","start":58.574997,"end":58.975,"sentiment":"neutral","sentiment_score":-0.12100671231746674}],"sentiment":"neutral","sentiment_score":-0.12100671231746674,"channel":0,"num_words":2,"start":58.574997,"end":58.975},{"sentences":[{"text":"I'm","start":58.97,"end":59.05,"sentiment":"neutral","sentiment_score":-0.1220788061618805}],"sentiment":"neutral","sentiment_score":-0.1220788061618805,"channel":1,"num_words":1,"start":58.97,"end":59.05},{"sentences":[{"text":"working?","start":58.975,"end":59.475,"sentiment":"neutral","sentiment_score":-0.10710901021957396}],"sentiment":"neutral","sentiment_score":-0.10710901021957396,"channel":0,"num_words":1,"start":58.975,"end":59.475},{"sentences":[{"text":"I'm no.","start":59.05,"end":60.17,"sentiment":"neutral","sentiment_score":-0.22357341647148132},{"text":"I'm just doing accounting now.","start":60.17,"end":62.03,"sentiment":"neutral","sentiment_score":-0.21030427813529967}],"sentiment":"neutral","sentiment_score":-0.21409546051706588,"channel":1,"num_words":7,"start":59.05,"end":62.03},{"sentences":[{"text":"Oh, I see.","start":63.04,"end":64.0,"sentiment":"neutral","sentiment_score":-0.21849248309930167},{"text":"I understand.","start":64.0,"end":64.74,"sentiment":"neutral","sentiment_score":-0.22752293199300766}],"sentiment":"neutral","sentiment_score":-0.22210466265678405,"channel":0,"num_words":5,"start":63.04,"end":64.74},{"sentences":[{"text":"So, yeah, just take me off your list.","start":64.57,"end":66.43,"sentiment":"negative","sentiment_score":-0.5211313180625439}],"sentiment":"negative","sentiment_score":-0.5211313180625439,"channel":1,"num_words":8,"start":64.57,"end":66.43},{"sentences":[{"text":"I'll","start":66.8,"end":67.2,"sentiment":"neutral","sentiment_score":-0.2245335429906845}],"sentiment":"neutral","sentiment_score":-0.2245335429906845,"channel":0,"num_words":1,"start":66.8,"end":67.2},{"sentences":[{"text":"Okay.","start":66.97,"end":67.47,"sentiment":"neutral","sentiment_score":-0.1327863186597824}],"sentiment":"neutral","sentiment_score":-0.1327863186597824,"channel":1,"num_words":1,"start":66.97,"end":67.47},{"sentences":[{"text":"make a note, but thank you for taking this call.","start":67.2,"end":69.62,"sentiment":"neutral","sentiment_score":0.05930574312806129}],"sentiment":"neutral","sentiment_score":0.05930574312806129,"channel":0,"num_words":10,"start":67.2,"end":69.62},{"sentences":[{"text":"Thanks.","start":69.16693,"end":69.66693,"sentiment":"neutral","sentiment_score":0.202543705701828}],"sentiment":"neutral","sentiment_score":0.202543705701828,"channel":1,"num_words":1,"start":69.16693,"end":69.66693},{"sentences":[{"text":"Have a","start":69.68,"end":70.08,"sentiment":"neutral","sentiment_score":0.24467410147190094}],"sentiment":"neutral","sentiment_score":0.24467410147190094,"channel":0,"num_words":2,"start":69.68,"end":70.08},{"sentences":[{"text":"Bye","start":69.966934,"end":70.12694,"sentiment":"neutral","sentiment_score":0.2188168168067932}],"sentiment":"neutral","sentiment_score":0.2188168168067932,"channel":1,"num_words":1,"start":69.966934,"end":70.12694},{"sentences":[{"text":"good","start":70.08,"end":70.24,"sentiment":"neutral","sentiment_score":0.28788673877716064}],"sentiment":"neutral","sentiment_score":0.28788673877716064,"channel":0,"num_words":1,"start":70.08,"end":70.24},{"sentences":[{"text":"again.","start":70.12694,"end":70.62694,"sentiment":"neutral","sentiment_score":0.2140086889266968}],"sentiment":"neutral","sentiment_score":0.2140086889266968,"channel":1,"num_words":1,"start":70.12694,"end":70.62694},{"sentences":[{"text":"one.","start":70.24,"end":70.74,"sentiment":"neutral","sentiment_score":0.08028362691402435}],"sentiment":"neutral","sentiment_score":0.08028362691402435,"channel":0,"num_words":1,"start":70.24,"end":70.74},{"sentences":[{"text":"Bye.","start":71.006935,"end":71.506935,"sentiment":"neutral","sentiment_score":0.038039207458496094}],"sentiment":"neutral","sentiment_score":0.038039207458496094,"channel":1,"num_words":1,"start":71.006935,"end":71.506935}]},"summary":{"result":"success","short":"A representative from Assurant AI called a customer named Justin to follow up on an email they sent about their CTO's use of the AI tool. The customer is no longer the IT manager at Essential Coffee and asks to be taken off the representative's list. The representative agrees to make a note and thanks the customer for the call."},"intents":{"segments":[{"text":"So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff. Would you be available, let's say, by next week Tuesday? Yeah. Look.","start_word":45,"end_word":109,"intents":[{"intent":"Schedule demo","confidence_score":0.05786188}]}]},"sentiments":{"segments":[{"text":"How may I assist you? Yes. Hi.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.12769602239131927},{"text":"Good morning. Justin, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":21,"sentiment":"positive","sentiment_score":0.45535808801651},{"text":"You may or you may not remember, Justin, we spoke with you a few months ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI, and we just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. He show you how Vigilance AI investigates security alerts in minutes and work alongside your IT existing staff. Would you be available, let's say, by next week Tuesday? Yeah. Look. It's not something was this when I was with Essential Coffee? Yes. Yeah. I don't work for Essential Coffee anymore. I see. But are you still now IT manager at the company that No. you are I'm working? I'm no. I'm just doing accounting now. Oh, I see. I understand.","start_word":22,"end_word":159,"sentiment":"neutral","sentiment_score":-0.00369028584100306},{"text":"So, yeah, just take me off your list.","start_word":160,"end_word":167,"sentiment":"negative","sentiment_score":-0.4990867078304291},{"text":"I'll Okay. make a note, but thank you for taking this call. Thanks. Have a Bye good again. one. Bye.","start_word":168,"end_word":187,"sentiment":"neutral","sentiment_score":0.06827015429735184}],"average":{"sentiment":"neutral","sentiment_score":0.029507108004588}}}}