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Yes. Is this a cold call? What's this in regards to? Okay.\n\nSo our IT is done from our head office. So we are a franchise. All our IT gets done from there. So do you want their number? Yep.\n\nSo 993-1678 double one. No. I'm the owner of a pharmacy. 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Good morning. Ali, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yes. Is this a cold call? What's this in regards to?\n\nChannel 0: Yeah. Ali, I I am not so sure if you can still remember the company because the last time that I talked to you, it was February February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Okay. So our IT is done from our head office. So we are\n\nChannel 0: Mhmm.\n\nChannel 1: a franchise. All our IT gets done from there. So do you want their number?\n\nChannel 0: Yes.\n\nChannel 1: Yep. So 993-1678\n\nChannel 0: Yep. But but but I understand that, Ali, you are the IT manager.\n\nChannel 1: double one. No.\n\nChannel 0: You\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: the owner\n\nChannel 0: are not.\n\nChannel 1: of a pharmacy. 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Ronald explains that he was trying to arrange a meeting with the CTO of the company, Mr. Bajit Singh, to introduce their services. However, Ali is the head office manager and doesn't know anything about IT. Ronald provides the contact number for Mr. Singh's head office and thanks Ali for the call."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Okay.","start_word":58,"end_word":94,"intents":[{"intent":"Schedule meeting with it manager","confidence_score":0.010249861}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.10300047695636748},{"text":"Good morning. Ali, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.4669948220252991},{"text":"Yes. 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