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you for calling the Scott School Albury. To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scott's preschool.\n\nPress 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected.\n\nUnfortunately, you've called Good morning. Scotts School of Bree. This is Melissa. Mason no longer works with us. He has.\n\nYeah. Sorry. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Scott School Albury.","start":0.79999995,"end":2.8999999,"sentiment":"positive","sentiment_score":0.4371456652879715},{"text":"To speak to the senior school reception, please hold the line.","start":2.96,"end":6.02,"sentiment":"neutral","sentiment_score":0.13051606985655698},{"text":"For other inquiries, please choose from one of the following options.","start":6.24,"end":9.38,"sentiment":"neutral","sentiment_score":0.07070008834654634},{"text":"Press 1 for the junior school reception.","start":9.679999,"end":11.62,"sentiment":"neutral","sentiment_score":0.02840902390224593},{"text":"Press 2 for the Scott's preschool.","start":12.0,"end":13.78,"sentiment":"neutral","sentiment_score":0.03182210742185513}],"sentiment":"neutral","sentiment_score":0.14186834591592468,"num_words":43,"start":0.79999995,"end":13.78},{"sentences":[{"text":"Press 3 for the principal's assistant.","start":14.355,"end":16.295,"sentiment":"neutral","sentiment_score":0.03070904656002919},{"text":"Press 4 for the enrollments officer.","start":16.755,"end":18.775,"sentiment":"neutral","sentiment_score":0.026499183538059395},{"text":"Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies.","start":18.994999,"end":24.695,"sentiment":"neutral","sentiment_score":0.024495227883259457},{"text":"For all other inquiries, please hold the line.","start":25.474998,"end":27.974998,"sentiment":"neutral","sentiment_score":0.009541195817291737},{"text":"You're being connected.","start":32.699997,"end":33.92,"sentiment":"neutral","sentiment_score":-0.058440731217463814}],"sentiment":"neutral","sentiment_score":0.01671148427739376,"num_words":41,"start":14.355,"end":33.92},{"sentences":[{"text":"Unfortunately, you've called Good morning.","start":39.019997,"end":42.059998,"sentiment":"negative","sentiment_score":-0.3840407729148865},{"text":"Scotts School of Bree.","start":42.059998,"end":42.78,"sentiment":"neutral","sentiment_score":-0.10549081396311522},{"text":"This is Melissa.","start":42.78,"end":43.6,"sentiment":"neutral","sentiment_score":-0.06817087531089783},{"text":"Mason no longer works with us.","start":50.405,"end":52.425,"sentiment":"neutral","sentiment_score":-0.2844264954328537},{"text":"He has.","start":57.340878,"end":58.060875,"sentiment":"neutral","sentiment_score":-0.0761733278632164}],"sentiment":"neutral","sentiment_score":-0.2202792687341571,"num_words":20,"start":39.019997,"end":58.060875},{"sentences":[{"text":"Yeah.","start":58.060875,"end":58.460876,"sentiment":"neutral","sentiment_score":-0.05422192066907883},{"text":"Sorry.","start":58.460876,"end":58.960876,"sentiment":"neutral","sentiment_score":-0.11456641554832458},{"text":"Okay.","start":59.660877,"end":60.160877,"sentiment":"neutral","sentiment_score":0.02106662839651108},{"text":"Thank you.","start":60.380875,"end":60.860878,"sentiment":"neutral","sentiment_score":0.306501641869545},{"text":"Bye.","start":60.860878,"end":61.360878,"sentiment":"neutral","sentiment_score":0.1989753693342209}],"sentiment":"neutral","sentiment_score":0.11070949087540309,"num_words":6,"start":58.060875,"end":61.360878}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Scott School Albury. To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scott's preschool.\n\nPress 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected.\n\nUnfortunately, you've called Good morning. Scotts School of Bree. This is Melissa.\n\nChannel 0: Yeah. Good morning. Can I speak with Mason Wise, please?\n\nChannel 1: Mason no longer works with us.\n\nChannel 0: I'll help the school. Alright.\n\nChannel 1: He has. Yeah. Sorry.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Okay. That\n\nChannel 1: Thank\n\nChannel 0: that\n\nChannel 1: you.\n\nChannel 0: that'd\n\nChannel 1: Bye.\n\nChannel 0: be fine. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Scott School Albury.","start":0.79999995,"end":2.8999999,"sentiment":"positive","sentiment_score":0.4371456652879715},{"text":"To speak to the senior school reception, please hold the line.","start":2.96,"end":6.02,"sentiment":"neutral","sentiment_score":0.13051606985655698},{"text":"For other inquiries, please choose from one of the following options.","start":6.24,"end":9.38,"sentiment":"neutral","sentiment_score":0.07070008834654634},{"text":"Press 1 for the junior school reception.","start":9.679999,"end":11.62,"sentiment":"neutral","sentiment_score":0.02840902390224593},{"text":"Press 2 for the Scott's preschool.","start":12.0,"end":13.78,"sentiment":"neutral","sentiment_score":0.03182210742185513}],"sentiment":"neutral","sentiment_score":0.14186834591592468,"channel":1,"num_words":43,"start":0.79999995,"end":13.78},{"sentences":[{"text":"Press 3 for the principal's 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longer works with us.","start":50.405,"end":52.425,"sentiment":"neutral","sentiment_score":-0.2844264954328537}],"sentiment":"neutral","sentiment_score":-0.2844264954328537,"channel":1,"num_words":6,"start":50.405,"end":52.425},{"sentences":[{"text":"I'll help the school.","start":53.79094,"end":55.730938,"sentiment":"neutral","sentiment_score":-0.09064227342605591},{"text":"Alright.","start":56.670937,"end":57.170937,"sentiment":"neutral","sentiment_score":-0.029500190168619156}],"sentiment":"neutral","sentiment_score":-0.07841385677456855,"channel":0,"num_words":5,"start":53.79094,"end":57.170937},{"sentences":[{"text":"He 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The customer was put on hold and eventually connected to an agent named Melissa who informed them that Mason Wise no longer works with the school and will assist them."},"intents":{"segments":[{"text":"Thank you for calling the Scott School Albury. To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options.","start_word":1,"end_word":30,"intents":[{"intent":"Inform callers","confidence_score":0.0717714}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Scott School Albury.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.45053964853286743},{"text":"To speak to the senior school reception, please hold the line. For other inquiries, please choose from one of the following options. Press 1 for the junior school reception. Press 2 for the Scott's preschool. Press 3 for the principal's assistant. Press 4 for the enrollments officer. Press 5 for inquiries about your school fees, or press 6 for inquiries related to payroll or supplies. For all other inquiries, please hold the line. You're being connected.","start_word":8,"end_word":83,"sentiment":"neutral","sentiment_score":0.040335457772016525},{"text":"Unfortunately, you've called Good morning.","start_word":84,"end_word":88,"sentiment":"negative","sentiment_score":-0.3662488162517547},{"text":"Scotts School of Bree. This is Melissa. Yeah. Good morning. Can I speak with Mason Wise, please? Mason no longer works with us. I'll help the school. Alright. He has. Yeah. Sorry. Okay. Okay. Okay. That Thank that you. that'd Bye. be fine.","start_word":89,"end_word":131,"sentiment":"neutral","sentiment_score":-0.012266824021935465},{"text":"Thank you.","start_word":132,"end_word":133,"sentiment":"positive","sentiment_score":0.3681983947753906},{"text":"Bye bye.","start_word":134,"end_word":135,"sentiment":"neutral","sentiment_score":0.1690966933965683}],"average":{"sentiment":"neutral","sentiment_score":0.03175512785764085}}}}