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This is Kinsa Supply Australia. I'm Jay. How can I help you? So you want to speak you are speaking to Kim's supplier. Right? So you want to talk to Damien, you said? Damien Duncan. Okay. Just hold on the line a sec. K. For over thirty years, ChemSupply Australia has provided our customers with the chemicals, reagents, and ingredients they need to succeed. Our business units, CSA Scientific, CSA Pathology, and CSA Ingredients, are specialists in their own markets, which means that all our customers benefit from our expertise. With quality assured Australian manufacturing, logistics, and administration facilities, and a commitment to compliance and safety standards, Chem Supply Australia will deliver you better results. Chem Supply Australia. Experience our chemistry for yourself. Everyday laboratory professionals rely on CSA Scientific's chem supply chemicals. Whether they're Hi. Thank you for staying on hold. Actually, we really I think the Damien has, like, worked here before, and he's, like, no longer working with us. So how can I help you with your inquiry, Helen? It's okay. IT manager? Okay. I I can forward the line to one of our IT guys here. Is it okay if you want to talk to about anything regarding the IT thing? Okay. Yeah. No worries. In our Australian production facilities and importing from amongst the best and most reputable brands in the world, we also partner with our customers to share our technical expertise experience. It's a responsive and flexible approach that means our customers can innovate effectively and efficiently to make changes in their market. With better ingredients, they can continue to develop and create products that consumers trust consistently and reliably. CSA Ingredients. Experience better ingredients for yourself. Hi. I'm sorry. Matt is not in the seat moment. So yeah. Okay. Yeah. Sure, please. Okay. No worries. Okay. Bye. 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This is Kinsa Supply Australia. I'm Jay. How can I help you? So you want to speak you are speaking to Kim's supplier.\n\nRight? So you want to talk to Damien, you said? Damien Duncan. Okay. Just hold on the line a sec.\n\nK. For over thirty years, ChemSupply Australia has provided our customers with the chemicals, reagents, and ingredients they need to succeed. Our business units, CSA Scientific, CSA Pathology, and CSA Ingredients, are specialists in their own markets, which means that all our customers benefit from our expertise. With quality assured Australian manufacturing, logistics, and administration facilities, and a commitment to compliance and safety standards, Chem Supply Australia will deliver you better results. Chem Supply Australia.\n\nExperience our chemistry for yourself. Everyday laboratory professionals rely on CSA Scientific's chem supply chemicals. Whether they're Hi. Thank you for staying on hold. Actually, we really I think the Damien has, like, worked here before, and he's, like, no longer working with us.\n\nSo how can I help you with your inquiry, Helen? It's okay. IT manager? Okay. I I can forward the line to one of our IT guys here.\n\nIs it okay if you want to talk to about anything regarding the IT thing? Okay. Yeah. No worries. In our Australian production facilities and importing from amongst the best and most reputable brands in the world, we also partner with our customers to share our technical expertise experience.\n\nIt's a responsive and flexible approach that means our customers can innovate effectively and efficiently to make changes in their market. With better ingredients, they can continue to develop and create products that consumers trust consistently and reliably. CSA Ingredients. Experience better ingredients for yourself. Hi.\n\nI'm sorry. Matt is not in the seat moment. So yeah. Okay. Yeah.\n\nSure, please. Okay. No worries. Okay. 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This is Kinsa Supply Australia. I'm Jay. How can I help you?\n\nChannel 0: Yeah. Good afternoon. May I speak with Damien?\n\nChannel 1: So you want to speak you are speaking to Kim's supplier. Right? So you want to talk to Damien, you said?\n\nChannel 0: Yep. Yep. Damien Rankin.\n\nChannel 1: Damien Duncan. Okay. Just hold on the line a sec.\n\nChannel 0: Thank you.\n\nChannel 1: K. For over thirty years, ChemSupply Australia has provided our customers with the chemicals, reagents, and ingredients they need to succeed. Our business units, CSA Scientific, CSA Pathology, and CSA Ingredients, are specialists in their own markets, which means that all our customers benefit from our expertise. With quality assured Australian manufacturing, logistics, and administration facilities, and a commitment to compliance and safety standards, Chem Supply Australia will deliver you better results. Chem Supply Australia.\n\nExperience our chemistry for yourself. Everyday laboratory professionals rely on CSA Scientific's chem supply chemicals. Whether they're Hi. Thank you for staying on hold. Actually, we really I think the Damien has, like, worked here before, and\n\nChannel 0: Mhmm.\n\nChannel 1: he's, like, no longer working with us. So how can I help you with your inquiry,\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: Helen? It's okay.\n\nChannel 0: Do do do you mind me asking who is the person who replaced him or the current IT manager?\n\nChannel 1: IT manager?\n\nChannel 0: Yes.\n\nChannel 1: Okay. I I can forward the line to one of our IT guys here. Is it okay if you want to talk to about anything regarding the IT thing?\n\nChannel 0: Yeah. Go go ahead. Go ahead, please.\n\nChannel 1: Okay. Yeah. No worries. In our Australian production facilities and importing from amongst the best and most reputable brands in the world, we also partner with our customers to share our technical expertise experience. It's a responsive and flexible approach that means our customers can innovate effectively and efficiently to make changes in their market.\n\nWith better ingredients, they can continue to develop and create products that consumers trust consistently and reliably. CSA Ingredients. Experience better ingredients for yourself. Hi. I'm sorry.\n\nMatt is not in the seat moment. So yeah.\n\nChannel 0: Alright. Okay. I'll just\n\nChannel 1: Okay.\n\nChannel 0: call back some other time then. Thank you. Alright.\n\nChannel 1: Yeah. Sure, please. Okay. No worries. Okay.\n\nBye.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"positive","sentiment_score":0.3367719501256943},{"text":"This is Kinsa Supply Australia.","start":5.6,"end":7.04,"sentiment":"neutral","sentiment_score":0.21460787951946259},{"text":"I'm Jay.","start":7.04,"end":7.44,"sentiment":"neutral","sentiment_score":0.21203900128602982},{"text":"How can I help you?","start":7.44,"end":8.66,"sentiment":"neutral","sentiment_score":0.2309699237346649}],"sentiment":"neutral","sentiment_score":0.23753649422100612,"channel":1,"num_words":14,"start":4.72,"end":8.66},{"sentences":[{"text":"Yeah.","start":9.28,"end":9.599999,"sentiment":"neutral","sentiment_score":0.07098280638456345},{"text":"Good afternoon.","start":9.599999,"end":10.34,"sentiment":"neutral","sentiment_score":0.17224571481347084},{"text":"May I speak with Damien?","start":10.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.051781529933214186}],"sentiment":"neutral","sentiment_score":0.08429773570969701,"channel":0,"num_words":8,"start":9.28,"end":11.62},{"sentences":[{"text":"So you want to speak you are speaking to Kim's supplier.","start":13.935,"end":16.895,"sentiment":"neutral","sentiment_score":-0.004274618134579875},{"text":"Right?","start":16.895,"end":17.055,"sentiment":"neutral","sentiment_score":0.00038080476224422455},{"text":"So you want to talk to Damien, you said?","start":17.055,"end":19.475,"sentiment":"neutral","sentiment_score":-0.0006530679141481718}],"sentiment":"neutral","sentiment_score":-0.002500838378355617,"channel":1,"num_words":21,"start":13.935,"end":19.475},{"sentences":[{"text":"Yep.","start":19.315,"end":19.795,"sentiment":"neutral","sentiment_score":0.019816268235445023},{"text":"Yep.","start":19.795,"end":20.115,"sentiment":"neutral","sentiment_score":0.018198665231466293},{"text":"Damien 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The supplier wants to speak to Damien about a technical issue and is transferred to an IT member. The IT member offers to call back at a later time."},"intents":{"segments":[{"text":"This is Kinsa Supply Australia. I'm Jay. How can I help you? Yeah.","start_word":2,"end_word":14,"intents":[{"intent":"Contact david","confidence_score":0.0004374215}]},{"text":"May I speak with Damien?","start_word":17,"end_word":21,"intents":[{"intent":"Speak with david","confidence_score":0.3044501}]},{"text":"For over thirty years, ChemSupply Australia has provided our customers with the chemicals, reagents, and ingredients they need to succeed. Our business units, CSA Scientific, CSA Pathology, and CSA Ingredients, are specialists in their own markets, which means that all our customers benefit from our expertise. 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Our business units, CSA Scientific, CSA Pathology, and CSA Ingredients, are specialists in their own markets, which means that all our customers benefit from our expertise. With quality assured Australian manufacturing, logistics, and administration facilities, and a commitment to compliance and safety standards, Chem Supply Australia will deliver you better results.","start_word":60,"end_word":130,"sentiment":"positive","sentiment_score":0.4420494437217712},{"text":"Chem Supply Australia. Experience our chemistry for yourself. Everyday laboratory professionals rely on CSA Scientific's chem supply chemicals. Whether they're Hi.","start_word":131,"end_word":151,"sentiment":"neutral","sentiment_score":0.1863347291946411},{"text":"Thank you for staying on hold.","start_word":152,"end_word":157,"sentiment":"positive","sentiment_score":0.341610312461853},{"text":"Actually, we really I think the Damien has, like, worked here before, and Mhmm. he's, like, no longer working with us. So how can I help you with your inquiry, Mhmm. Alright. Helen? It's okay. Do do do you mind me asking who is the person who replaced him or the current IT manager? IT manager? Yes. Okay. I I can forward the line to one of our IT guys here. Is it okay if you want to talk to about anything regarding the IT thing? Yeah. Go go ahead. Go ahead, please. Okay. Yeah. No worries. In our Australian production facilities and importing from amongst the best and most reputable brands in the world, we also partner with our customers to share our technical expertise experience.","start_word":158,"end_word":284,"sentiment":"neutral","sentiment_score":0.07870114248568617},{"text":"It's a responsive and flexible approach that means our customers can innovate effectively and efficiently to make changes in their market. With better ingredients, they can continue to develop and create products that consumers trust consistently and reliably.","start_word":285,"end_word":322,"sentiment":"positive","sentiment_score":0.4056197702884674},{"text":"CSA Ingredients. Experience better ingredients for yourself. Hi. I'm sorry.","start_word":323,"end_word":332,"sentiment":"neutral","sentiment_score":0.043861474841833115},{"text":"Matt is not in the seat moment.","start_word":333,"end_word":339,"sentiment":"negative","sentiment_score":-0.447329044342041},{"text":"So yeah. Alright. Okay. I'll just Okay. call back some other time then. Thank you. Alright. Yeah. Sure, please. Okay. No worries. Okay. Bye.","start_word":340,"end_word":363,"sentiment":"neutral","sentiment_score":0.014294976368546486},{"text":"Thank you.","start_word":364,"end_word":365,"sentiment":"positive","sentiment_score":0.3466658294200897},{"text":"Bye bye. Bye.","start_word":366,"end_word":368,"sentiment":"neutral","sentiment_score":0.10540618747472764}],"average":{"sentiment":"neutral","sentiment_score":0.1735564645664208}}}}