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Good morning. My name is Daniel. I have a postpaid Airtel number, and I'm I'm I'm not able to access that same in Australia. I'm calling from Brazil.\n\nI have an eight tel postpaid connection. Not Internet connection. It is a mobile connection. It's almost it's it's an it's an India India number. Oh, alright.\n\nGot it. Oh, cool. No worries. Yeah. Thank you so much.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13987457752227783},{"text":"Good morning.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.2225300297141075},{"text":"My name is Daniel.","start":4.16,"end":5.22,"sentiment":"neutral","sentiment_score":0.06162645108997822},{"text":"I have a postpaid Airtel number, and I'm I'm I'm not able to access that same in Australia.","start":6.16,"end":12.5,"sentiment":"neutral","sentiment_score":-0.0735608248764442},{"text":"I'm calling from Brazil.","start":13.36,"end":14.5,"sentiment":"neutral","sentiment_score":-0.038625342305749655}],"sentiment":"neutral","sentiment_score":-0.02231571640305478,"num_words":29,"start":3.4399998,"end":14.5},{"sentences":[{"text":"I have an eight tel postpaid connection.","start":17.315,"end":20.135,"sentiment":"neutral","sentiment_score":-0.01059424611074584},{"text":"Not Internet connection.","start":23.075,"end":23.955,"sentiment":"neutral","sentiment_score":-0.04405475656191508},{"text":"It is a mobile connection.","start":23.955,"end":25.175,"sentiment":"neutral","sentiment_score":-0.03773873969912529},{"text":"It's almost it's it's an it's an India India number.","start":29.25,"end":31.75,"sentiment":"neutral","sentiment_score":-0.05616969689726829},{"text":"Oh, alright.","start":36.010002,"end":41.010002,"sentiment":"neutral","sentiment_score":-0.13990792632102966}],"sentiment":"neutral","sentiment_score":-0.04579742639153092,"num_words":27,"start":17.315,"end":41.010002},{"sentences":[{"text":"Got it.","start":41.010002,"end":41.75,"sentiment":"neutral","sentiment_score":-0.12643027678132057},{"text":"Oh, cool.","start":44.002937,"end":44.40294,"sentiment":"neutral","sentiment_score":0.1250259205698967},{"text":"No worries.","start":44.40294,"end":44.72294,"sentiment":"neutral","sentiment_score":0.14959023892879486},{"text":"Yeah.","start":44.72294,"end":44.88294,"sentiment":"neutral","sentiment_score":0.2659624218940735},{"text":"Thank you so much.","start":44.88294,"end":45.682938,"sentiment":"positive","sentiment_score":0.5938419997692108}],"sentiment":"neutral","sentiment_score":0.26706383512778714,"num_words":11,"start":41.010002,"end":45.682938},{"sentences":[{"text":"Thank you.","start":45.682938,"end":46.342937,"sentiment":"positive","sentiment_score":0.36963386833667755}],"sentiment":"positive","sentiment_score":0.36963386833667755,"num_words":2,"start":45.682938,"end":46.342937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. 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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.20676177740097046},{"text":"Get your tech","start":0.96,"end":1.86,"sentiment":"neutral","sentiment_score":0.1147402673959732}],"sentiment":"neutral","sentiment_score":0.1515488713979721,"channel":0,"num_words":5,"start":0.48,"end":1.86},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13987457752227783},{"text":"Good morning.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.2225300297141075},{"text":"My name is Daniel.","start":4.16,"end":5.22,"sentiment":"neutral","sentiment_score":0.06162645108997822},{"text":"I have a postpaid Airtel 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much.","start":44.88294,"end":45.682938,"sentiment":"positive","sentiment_score":0.5938419997692108},{"text":"Thank","start":45.682938,"end":45.842937,"sentiment":"positive","sentiment_score":0.4246697723865509}],"sentiment":"positive","sentiment_score":0.36152325123548507,"channel":1,"num_words":10,"start":44.002937,"end":45.842937},{"sentences":[{"text":"Okay.","start":45.792934,"end":46.192936,"sentiment":"positive","sentiment_score":0.375493198633194}],"sentiment":"positive","sentiment_score":0.375493198633194,"channel":0,"num_words":1,"start":45.792934,"end":46.192936},{"sentences":[{"text":"you.","start":45.842937,"end":46.342937,"sentiment":"neutral","sentiment_score":0.3145979642868042}],"sentiment":"neutral","sentiment_score":0.3145979642868042,"channel":1,"num_words":1,"start":45.842937,"end":46.342937},{"sentences":[{"text":"Bye.","start":46.192936,"end":46.432938,"sentiment":"neutral","sentiment_score":0.2049723118543625},{"text":"Bye.","start":46.432938,"end":46.932938,"sentiment":"neutral","sentiment_score":0.08392508327960968}],"sentiment":"neutral","sentiment_score":0.14444869756698608,"channel":0,"num_words":2,"start":46.192936,"end":46.932938}]},"summary":{"result":"success","short":"The customer is having trouble accessing a postpaid Airtel number in Brazil and is calling from Hang On. The agent informs the customer that they are not able to assist them because they are a different network and suggests that the customer contact India. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I have a postpaid Airtel number, support. and Sorry? I'm I'm I'm not able to access that same in Australia.","start_word":12,"end_word":31,"intents":[{"intent":"Access and access airtel communication","confidence_score":0.0000031057425}]}]},"sentiments":{"segments":[{"text":"Good morning. Get your tech Hi. Good morning. My name is Daniel. I have a postpaid Airtel number, support. and Sorry? I'm I'm I'm not able to access that same in Australia. I'm calling from Hang on. Brazil. Start again. Start again. You have a what number? I have an eight tel postpaid connection. Internet connection? Not Internet connection. It is a mobile connection. Okay. The mobile number, is it an Australian number or overseas? It's almost it's it's an it's an India India number. Yeah. Well, unfortunately, because we're not the same company, but if Oh, we were the same company, we still couldn't help you because it it's a different network. So alright. you wouldn't Got it. you need to contact India. Yeah. Oh, cool. No worries. Yeah.","start_word":0,"end_word":129,"sentiment":"neutral","sentiment_score":-0.06343488395214081},{"text":"Thank you so much. Thank Okay.","start_word":130,"end_word":135,"sentiment":"positive","sentiment_score":0.5140852928161621},{"text":"you. Bye. Bye.","start_word":136,"end_word":138,"sentiment":"neutral","sentiment_score":0.1978878527879715}],"average":{"sentiment":"neutral","sentiment_score":-0.032509799377160135}}}}