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How do you spell your first name? S h sorry? E k u was Shekul. Okay. Okay. Shekul Tamara. Yeah? And your address is? Okay. Cool. Okay. And what what's happening with the Internet? What are you what what are you trying but you're on a 25 Mbps. So what are you trying to play? Okay. Hang on a sec. Okay. Let's have a look. You're in Bankstown. That's New South Wales. Yeah? Okay. Statistics. When the when did this start to happen? Okay. Okay. Is it on your laptop or your TV that you got the the buffering? Okay. With your phone, can you just turn off your phone and turn it back on again? Now we'll do we'll are you done? Did did you clear the history and the cache? What about the TV? Did you do the same to the TV? No. The TV, you need to go to the settings of your TV, and you also need to delete the history and the cache and the cookies. So okay. This is what you need to do in this order. Otherwise, it won't work properly. So on your TV oh, sorry. Maybe there's a lot of screaming in the background. I can't hear. On your TV, you yeah. Sorry. Yeah. Yeah. Okay. On your TV, first and foremost yeah. Yeah. Yeah. So this is what you need to do first. On your TV, you need to clear your history, your cache, and your your cookies. Then at the back of the TV where the power plugs in, take the power plug plug out for two minutes and then put it back in. Alright? Then if you're using a laptop or another computer, the same thing. Delete the history and all that. Take the power plug out of the device. Don't switch it off from the wall because that doesn't work. You need to take the power supply out from the actual device. So there's there's no current flow at all because a lot of people that take the plug off the wall, but that plug will still have current in it. A lot of people will switch it off from the wall, but there's still small currency going into the thing. So what we're trying to do is isolate the device completely from the electricity so it drains out. It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default. So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal. So you need to do this first. Delete all the history of all. The the phone will talk about in a minute. You need to do the same thing with the phone, but we're talking on the phone at the moment. Now we're gonna get cut off. So all the devices, clear the history cache and cookies, unplug it from the from the back of the box or wherever. Just take it away from the power. Make sure the cable's out of the TV, not from the wall or switched off. Once you've done that once you've done that, then you need then to unplug your router. And then you you take the plug at the back of the router. Okay. You leave that off for twenty minutes. So leave everything off for twenty minutes. Then what you do is you you connect your TV first, your devices, you connect them all first. Make sure they're all turned on. Then last but not least, then you power up your router. Okay? Once you've done that, everything should work normally. You shouldn't have any speed issues. Alright? Speed issues what we'll do, we'll run it. We'll run a test later on once you've done all that. Just let me know when it's all done, and we'll just run a couple of tests. With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it. But don't do that don't do that until you've done the other first. Once everything else is done, then you can do that to your phone last. Yeah. If you have any problems, I'll have you got a pen and paper? I'll give you the after hours number because you normally, if you call this number, we won't we won't be answering. This will be the last call because it closed shut to 06:00 this station. Then we got the twenty twenty four hour service. The number is 0403 04037 hang on. I don't even bloody remember that. I'll give you what I'll do is I'll give you a call on on your phone with that number. Hang on. It's 68042304230400984. You hear me calling you? Yes. 403763744. Alright. Once you've done all that, just text text me the word assistance, and I'll get back to you as soon as I see it. Alright? Alright. Alright. Thanks, mate. Appreciate it. 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afternoon. Airtel tech support. Hello? Yes. Oh, may I have your name, please?\n\nSorry. Who? Probably one of my colleagues did. Hang on a sec. Let me just check.\n\nHow do you spell your first name? S h sorry? E k u was Shekul. Okay. Okay.\n\nShekul Tamara. Yeah? And your address is? Okay. Cool.\n\nOkay. And what what's happening with the Internet? What are you what what are you trying but you're on a 25 Mbps. So what are you trying to play? Okay.\n\nHang on a sec. Okay. Let's have a look. You're in Bankstown. That's New South Wales.\n\nYeah? Okay. Statistics. When the when did this start to happen? Okay.\n\nOkay. Is it on your laptop or your TV that you got the the buffering? Okay. With your phone, can you just turn off your phone and turn it back on again? Now we'll do we'll are you done?\n\nDid did you clear the history and the cache? What about the TV? Did you do the same to the TV? No. The TV, you need to go to the settings of your TV, and you also need to delete the history and the cache and the cookies.\n\nSo okay. This is what you need to do in this order. Otherwise, it won't work properly. So on your TV oh, sorry. Maybe there's a lot of screaming in the background.\n\nI can't hear. On your TV, you yeah. Sorry. Yeah. Yeah.\n\nOkay. On your TV, first and foremost yeah. Yeah. Yeah. So this is what you need to do first.\n\nOn your TV, you need to clear your history, your cache, and your your cookies. Then at the back of the TV where the power plugs in, take the power plug plug out for two minutes and then put it back in. Alright? Then if you're using a laptop or another computer, the same thing. Delete the history and all that.\n\nTake the power plug out of the device. Don't switch it off from the wall because that doesn't work. You need to take the power supply out from the actual device. So there's there's no current flow at all because a lot of people that take the plug off the wall, but that plug will still have current in it. A lot of people will switch it off from the wall, but there's still small currency going into the thing.\n\nSo what we're trying to do is isolate the device completely from the electricity so it drains out. It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default. So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal. So you need to do this first. Delete all the history of all.\n\nThe the phone will talk about in a minute. You need to do the same thing with the phone, but we're talking on the phone at the moment. Now we're gonna get cut off. So all the devices, clear the history cache and cookies, unplug it from the from the back of the box or wherever. Just take it away from the power.\n\nMake sure the cable's out of the TV, not from the wall or switched off. Once you've done that once you've done that, then you need then to unplug your router. And then you you take the plug at the back of the router. Okay. You leave that off for twenty minutes.\n\nSo leave everything off for twenty minutes. Then what you do is you you connect your TV first, your devices, you connect them all first. Make sure they're all turned on. Then last but not least, then you power up your router. Okay?\n\nOnce you've done that, everything should work normally. You shouldn't have any speed issues. Alright? Speed issues what we'll do, we'll run it. We'll run a test later on once you've done all that.\n\nJust let me know when it's all done, and we'll just run a couple of tests. With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it. But don't do that don't do that until you've done the other first. Once everything else is done, then you can do that to your phone last. Yeah.\n\nIf you have any problems, I'll have you got a pen and paper? I'll give you the after hours number because you normally, if you call this number, we won't we won't be answering. This will be the last call because it closed shut to 06:00 this station. Then we got the twenty twenty four hour service. The number is 0403 04037 hang on.\n\nI don't even bloody remember that. I'll give you what I'll do is I'll give you a call on on your phone with that number. Hang on. It's 68042304230400984. You hear me calling you?\n\nYes. 403763744. Alright. Once you've done all that, just text text me the word assistance, and I'll get back to you as soon as I see it. Alright?\n\nAlright. Alright. Thanks, mate. Appreciate it. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.5089402794837952},{"text":"Airtel tech support.","start":1.52,"end":2.6599998,"sentiment":"positive","sentiment_score":0.3358175456523895},{"text":"Hello?","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.0962495505809784},{"text":"Yes.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.17868906259536743},{"text":"Oh, may I have your name, please?","start":10.0,"end":11.7,"sentiment":"neutral","sentiment_score":0.07032001550708498}],"sentiment":"neutral","sentiment_score":0.19946513697504997,"num_words":14,"start":0.88,"end":11.7},{"sentences":[{"text":"Sorry.","start":13.705,"end":14.025,"sentiment":"neutral","sentiment_score":-0.04250394552946091},{"text":"Who?","start":14.025,"end":14.525,"sentiment":"neutral","sentiment_score":-0.02938840165734291},{"text":"Probably one of my colleagues 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happen?","start":102.924995,"end":104.865,"sentiment":"neutral","sentiment_score":-0.04202866740524769},{"text":"Okay.","start":107.71,"end":108.21,"sentiment":"neutral","sentiment_score":-0.01964656636118889}],"sentiment":"neutral","sentiment_score":-0.03327037564789256,"num_words":12,"start":82.86,"end":108.21},{"sentences":[{"text":"Okay.","start":108.829994,"end":109.329994,"sentiment":"neutral","sentiment_score":-0.012754100374877453},{"text":"Is it on your laptop or your TV that you got the the buffering?","start":110.99,"end":115.57,"sentiment":"neutral","sentiment_score":-0.04205994786960738},{"text":"Okay.","start":119.229996,"end":119.71,"sentiment":"neutral","sentiment_score":-0.010968002490699291},{"text":"With your phone, can you just turn off your phone and turn it back on again?","start":119.71,"end":124.305,"sentiment":"neutral","sentiment_score":-0.02666066016536206},{"text":"Now we'll do we'll are you 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background.","start":160.045,"end":161.725,"sentiment":"negative","sentiment_score":-0.5205068679319488}],"sentiment":"neutral","sentiment_score":-0.24123660585610196,"num_words":32,"start":152.845,"end":161.725},{"sentences":[{"text":"I can't hear.","start":161.725,"end":162.625,"sentiment":"negative","sentiment_score":-0.4352499445279439},{"text":"On your TV, you yeah.","start":163.325,"end":166.28,"sentiment":"neutral","sentiment_score":-0.07759705930948257},{"text":"Sorry.","start":166.28,"end":166.78,"sentiment":"neutral","sentiment_score":-0.10976281762123108},{"text":"Yeah.","start":167.08,"end":167.58,"sentiment":"neutral","sentiment_score":-0.12490423768758774},{"text":"Yeah.","start":169.48,"end":169.87999,"sentiment":"neutral","sentiment_score":-0.1133112534880638}],"sentiment":"neutral","sentiment_score":-0.18561031262982974,"num_words":11,"start":161.725,"end":169.87999},{"sentences":[{"text":"Okay.","start":169.87999,"end":170.36,"sentiment":"neutral","sentiment_score":-0.03514908254146576},{"text":"On your TV, first and foremost yeah.","start":170.36,"end":178.76,"sentiment":"neutral","sentiment_score":-0.006398545178983893},{"text":"Yeah.","start":178.76,"end":179.0,"sentiment":"neutral","sentiment_score":-0.0030299611389636993},{"text":"Yeah.","start":179.0,"end":179.415,"sentiment":"neutral","sentiment_score":0.016940636560320854},{"text":"So this is what you need to do first.","start":179.97499,"end":181.495,"sentiment":"neutral","sentiment_score":0.08084062859416008}],"sentiment":"neutral","sentiment_score":0.03481775968286552,"num_words":19,"start":169.87999,"end":181.495},{"sentences":[{"text":"On your TV, you need to clear your history, your cache, and your your cookies.","start":181.495,"end":187.435,"sentiment":"neutral","sentiment_score":0.04255642505983512},{"text":"Then at the back of the TV where the power plugs in, take the power plug plug out for two minutes and then put it back in.","start":188.135,"end":196.12,"sentiment":"neutral","sentiment_score":0.007233073831432396},{"text":"Alright?","start":197.06,"end":197.56,"sentiment":"neutral","sentiment_score":0.03921681270003319},{"text":"Then if you're using a laptop or another computer, the same thing.","start":197.62,"end":203.0,"sentiment":"neutral","sentiment_score":-0.018026904435828328},{"text":"Delete the history and all that.","start":203.78,"end":205.3,"sentiment":"neutral","sentiment_score":-0.10650632282098134}],"sentiment":"neutral","sentiment_score":0.0002868097031214198,"num_words":61,"start":181.495,"end":205.3},{"sentences":[{"text":"Take the power plug out of the device.","start":205.3,"end":208.935,"sentiment":"neutral","sentiment_score":-0.192292301915586},{"text":"Don't switch it off from the wall because that doesn't work.","start":209.075,"end":211.575,"sentiment":"negative","sentiment_score":-0.3410660814155232},{"text":"You need to take the power supply out from the actual device.","start":213.075,"end":216.995,"sentiment":"neutral","sentiment_score":-0.20531774312257767},{"text":"So there's there's no current flow at all because a lot of people that take the plug off the wall, but that plug will still have current in it.","start":216.995,"end":223.51,"sentiment":"neutral","sentiment_score":-0.2982945313741421},{"text":"A lot of people will switch it off from the wall, but there's still small currency going into the thing.","start":224.29001,"end":229.51,"sentiment":"neutral","sentiment_score":-0.28309925422072413}],"sentiment":"neutral","sentiment_score":-0.2758300590328872,"num_words":80,"start":205.3,"end":229.51},{"sentences":[{"text":"So what we're trying to do is isolate the device completely from the electricity so it drains out.","start":229.57,"end":235.665,"sentiment":"neutral","sentiment_score":-0.022453959617349837},{"text":"It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default.","start":235.665,"end":244.805,"sentiment":"neutral","sentiment_score":0.010729908656615477},{"text":"So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal.","start":244.86499,"end":257.06,"sentiment":"neutral","sentiment_score":0.26756894769090594},{"text":"So you need to do this first.","start":257.06,"end":258.52,"sentiment":"neutral","sentiment_score":0.018513672585998262},{"text":"Delete all the history of all.","start":259.22,"end":260.92,"sentiment":"neutral","sentiment_score":-0.0394842050348719}],"sentiment":"neutral","sentiment_score":0.09552524559613731,"num_words":90,"start":229.57,"end":260.92},{"sentences":[{"text":"The the phone will talk about in a minute.","start":261.75497,"end":263.19498,"sentiment":"neutral","sentiment_score":-0.045253977386487856},{"text":"You need to do the same thing with the phone, but we're talking on the phone at the moment.","start":263.19498,"end":267.115,"sentiment":"neutral","sentiment_score":-0.05006245445264013},{"text":"Now we're gonna get cut off.","start":267.115,"end":268.735,"sentiment":"neutral","sentiment_score":-0.10769513001044591},{"text":"So all the devices, clear the history cache and cookies, unplug it from the from the back of the box or wherever.","start":270.31497,"end":280.01,"sentiment":"neutral","sentiment_score":-0.05400319905443625},{"text":"Just take it away from the power.","start":280.01,"end":281.37,"sentiment":"neutral","sentiment_score":-0.16839517333677836}],"sentiment":"neutral","sentiment_score":-0.06938856831263929,"num_words":63,"start":261.75497,"end":281.37},{"sentences":[{"text":"Make sure the cable's out of the TV, not from the wall or switched off.","start":281.37,"end":285.55002,"sentiment":"neutral","sentiment_score":-0.05359042199949424},{"text":"Once you've done that once you've done that, then you need then to unplug your router.","start":285.69,"end":290.89,"sentiment":"neutral","sentiment_score":0.031181717378785834},{"text":"And then you you take the plug at the back of the router.","start":290.89,"end":293.635,"sentiment":"neutral","sentiment_score":0.026838633733300064},{"text":"Okay.","start":294.815,"end":295.215,"sentiment":"neutral","sentiment_score":0.07607870548963547},{"text":"You leave that off for twenty minutes.","start":295.215,"end":296.575,"sentiment":"neutral","sentiment_score":0.03116383616413389}],"sentiment":"neutral","sentiment_score":0.006503441254608333,"num_words":52,"start":281.37,"end":296.575},{"sentences":[{"text":"So leave everything off for twenty minutes.","start":296.575,"end":298.515,"sentiment":"neutral","sentiment_score":0.04031922348908016},{"text":"Then what you do is you you connect your TV first, your devices, you connect them all first.","start":298.73502,"end":304.035,"sentiment":"neutral","sentiment_score":0.10069559555914667},{"text":"Make sure they're all 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it.","start":316.56497,"end":318.00497,"sentiment":"neutral","sentiment_score":0.14286554977297783},{"text":"We'll run a test later on once you've done all that.","start":318.00497,"end":320.56497,"sentiment":"neutral","sentiment_score":0.22196641564369202}],"sentiment":"neutral","sentiment_score":0.21111278038691073,"num_words":34,"start":311.21002,"end":320.56497},{"sentences":[{"text":"Just let me know when it's all done, and we'll just run a couple of tests.","start":320.56497,"end":323.54498,"sentiment":"neutral","sentiment_score":0.2020446816459298},{"text":"With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it.","start":324.645,"end":333.01,"sentiment":"neutral","sentiment_score":0.015165343135595321},{"text":"But don't do that don't do that until you've done the other first.","start":333.01,"end":337.09003,"sentiment":"neutral","sentiment_score":-0.05413720785425259},{"text":"Once everything else is done, then you can do that to your phone last.","start":337.09003,"end":340.15002,"sentiment":"neutral","sentiment_score":0.024049045651086738},{"text":"Yeah.","start":341.97,"end":342.45,"sentiment":"neutral","sentiment_score":0.02207127958536148}],"sentiment":"neutral","sentiment_score":0.04734525654087032,"num_words":69,"start":320.56497,"end":342.45},{"sentences":[{"text":"If you have any problems, I'll have you got a pen and paper?","start":342.45,"end":345.51,"sentiment":"neutral","sentiment_score":-0.05362393735693051},{"text":"I'll give you the after hours number because you normally, if you call this number, we won't we won't be answering.","start":346.865,"end":351.425,"sentiment":"neutral","sentiment_score":-0.09435093296425683},{"text":"This will be the last call because it closed shut to 06:00 this station.","start":351.425,"end":354.88498,"sentiment":"neutral","sentiment_score":-0.1273369805089065},{"text":"Then we got the twenty twenty four hour service.","start":355.10498,"end":357.60498,"sentiment":"neutral","sentiment_score":-0.0005212097118298212},{"text":"The number is 0403 04037 hang on.","start":357.985,"end":366.87997,"sentiment":"neutral","sentiment_score":-0.009364329411515169}],"sentiment":"neutral","sentiment_score":-0.07080374528595712,"num_words":64,"start":342.45,"end":366.87997},{"sentences":[{"text":"I don't even bloody remember that.","start":366.94,"end":368.22,"sentiment":"neutral","sentiment_score":-0.14100059742728868},{"text":"I'll give you what I'll do is I'll give you a call on on your phone with that number.","start":368.22,"end":372.15997,"sentiment":"neutral","sentiment_score":0.004724156650665559},{"text":"Hang on.","start":372.46,"end":372.94,"sentiment":"neutral","sentiment_score":0.0009415983222424975},{"text":"It's 68042304230400984.","start":372.94,"end":383.315,"sentiment":"neutral","sentiment_score":0.0073038695845752954},{"text":"You hear me calling 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it.","start":392.71002,"end":399.19,"sentiment":"neutral","sentiment_score":0.11906237372507651},{"text":"Alright?","start":399.19,"end":399.69,"sentiment":"neutral","sentiment_score":0.10895159095525742}],"sentiment":"neutral","sentiment_score":0.11318927856960467,"num_words":28,"start":389.75,"end":399.69},{"sentences":[{"text":"Alright.","start":401.03,"end":401.53,"sentiment":"neutral","sentiment_score":0.1835724711418152},{"text":"Alright.","start":401.67,"end":402.07,"sentiment":"positive","sentiment_score":0.352874755859375},{"text":"Thanks, mate.","start":402.07,"end":402.71002,"sentiment":"positive","sentiment_score":0.49512892961502075},{"text":"Appreciate it.","start":402.71002,"end":403.69,"sentiment":"positive","sentiment_score":0.792271226644516},{"text":"Bye bye.","start":404.06693,"end":405.60944,"sentiment":"neutral","sentiment_score":0.026834756135940552}],"sentiment":"positive","sentiment_score":0.3956146314740181,"num_words":8,"start":401.03,"end":405.60944}]}}]},{"alternatives":[{"transcript":"Yeah. Hello? I'm just returning a missed call. Seku? Seku, did you call me about the Internet connection? Because I had some issue with my Internet connection with her. And I called s h e k u e k u. K? Yeah. Yeah. 405, Last 25, Meredith, Sri Lanka. It's it's like buffering when I'm trying to play something. Like a live stream or video or something like that. Yeah. About a week ago or so. More than a week ago. The phone, the TV. Yeah. I did that. Even I Yeah. I did that. I also rebooted the modem, the router, but it was I normally I turn off the TV after. Yeah. Okay. Yeah. Yeah. Okay. Well, I'll I'll go out. Maybe I'll go outside. Yeah. It's a little bit noisy. Yeah. One minute. Yeah. Can you hear me now? Yeah. Yeah. Okay. Yeah. Okay. What about the food? Yeah. Mhmm. Yeah. Yeah. Yeah. Okay. Okay. Yes. Okay. Yes. Yeah. I can see. Yeah. I can see the number now. Yes. No worries. I'll let you know then. Okay. 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Airtel tech support. Hello?\n\nChannel 1: Yeah. Hello? I'm\n\nChannel 0: Yes.\n\nChannel 1: just returning a missed call.\n\nChannel 0: Oh, may I have your name, please?\n\nChannel 1: Seku?\n\nChannel 0: Sorry. Who?\n\nChannel 1: Seku, did you call me about the\n\nChannel 0: Probably one of my colleagues did. Hang on a\n\nChannel 1: Internet\n\nChannel 0: sec. Let me just check.\n\nChannel 1: connection? Because I had some issue with my Internet connection with her.\n\nChannel 0: How do\n\nChannel 1: And\n\nChannel 0: you spell\n\nChannel 1: I called\n\nChannel 0: your first name?\n\nChannel 1: s h\n\nChannel 0: S\n\nChannel 1: e\n\nChannel 0: h\n\nChannel 1: k u\n\nChannel 0: sorry?\n\nChannel 1: e k u.\n\nChannel 0: E k\n\nChannel 1: K?\n\nChannel 0: u was Shekul.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Okay. Shekul Tamara. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: And your address is?\n\nChannel 1: 405, Last 25, Meredith, Sri Lanka.\n\nChannel 0: Okay. Cool. Okay. And what what's happening with the Internet?\n\nChannel 1: It's it's like buffering when I'm trying to play something.\n\nChannel 0: What are you what what are you trying but you're on a 25 Mbps. So what are you trying to play?\n\nChannel 1: Like a live stream or video or something like that.\n\nChannel 0: Okay. Hang on a sec. Okay. Let's have a look. You're in Bankstown.\n\nThat's New South Wales. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Statistics. When the when did this start to happen?\n\nChannel 1: About a week ago or so. More than\n\nChannel 0: Okay.\n\nChannel 1: a week ago.\n\nChannel 0: Okay. Is it on your laptop or your TV that you got the the buffering?\n\nChannel 1: The phone, the TV.\n\nChannel 0: Okay. With your phone, can you just turn off your phone and turn it back on again?\n\nChannel 1: Yeah. I did\n\nChannel 0: Now\n\nChannel 1: that.\n\nChannel 0: we'll\n\nChannel 1: Even\n\nChannel 0: do we'll\n\nChannel 1: I\n\nChannel 0: are you done? Did did you clear the history and the cache?\n\nChannel 1: Yeah. I did that. I also rebooted the modem, the router,\n\nChannel 0: What\n\nChannel 1: but\n\nChannel 0: about\n\nChannel 1: it was\n\nChannel 0: the TV? Did you do the same to\n\nChannel 1: I\n\nChannel 0: the TV?\n\nChannel 1: normally I turn off the TV after.\n\nChannel 0: No. The TV,\n\nChannel 1: Yeah.\n\nChannel 0: you need to go to the settings of your TV, and you also need to delete the history and the cache and the cookies.\n\nChannel 1: Okay.\n\nChannel 0: So okay. This is what you need to do in this order. Otherwise,\n\nChannel 1: Yeah.\n\nChannel 0: it won't work properly. So on your TV oh, sorry. Maybe\n\nChannel 1: Yeah.\n\nChannel 0: there's a lot of screaming in the background. I can't hear. On your TV,\n\nChannel 1: Okay. Well,\n\nChannel 0: you\n\nChannel 1: I'll I'll go out. Maybe I'll\n\nChannel 0: yeah.\n\nChannel 1: go\n\nChannel 0: Sorry.\n\nChannel 1: outside.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. It's a little bit noisy.\n\nChannel 0: Yeah. Okay. On your TV, first\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: One\n\nChannel 0: foremost\n\nChannel 1: minute. Yeah. Can you hear me now?\n\nChannel 0: yeah. Yeah. Yeah. So this is what you need to do first. On your TV, you need to clear your history, your cache, and your your cookies.\n\nThen at the back of the TV where the power plugs in, take\n\nChannel 1: Yeah.\n\nChannel 0: the power plug plug out for two minutes and then put it back in. Alright? Then if you're using a laptop or another computer, the same thing. Delete the history and all that. Take the power plug out of the device.\n\nDon't switch it off from the wall because that doesn't work.\n\nChannel 1: Yeah.\n\nChannel 0: You need to take the power supply out from the actual device. So\n\nChannel 1: Okay.\n\nChannel 0: there's there's no current flow at all because a lot of people that take the plug off the wall, but that plug will still have current in it. A lot of people will switch it off from the wall, but there's still small currency going into the thing. So what\n\nChannel 1: Yeah.\n\nChannel 0: we're trying to do is isolate the device completely from the electricity so it drains out. It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default. So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal. So you need to do this first. Delete\n\nChannel 1: Okay.\n\nChannel 0: all the\n\nChannel 1: What\n\nChannel 0: history\n\nChannel 1: about\n\nChannel 0: of\n\nChannel 1: the\n\nChannel 0: all.\n\nChannel 1: food?\n\nChannel 0: The the phone will talk about in a minute. You need to do the same thing with the phone, but we're talking on the phone at the moment. Now we're gonna get cut off. So all the devices,\n\nChannel 1: Yeah.\n\nChannel 0: clear the history cache and cookies,\n\nChannel 1: Mhmm.\n\nChannel 0: unplug it from the from the back of the box or wherever. Just take it away from the power. Make sure the cable's out of the TV, not\n\nChannel 1: Yeah.\n\nChannel 0: from the wall or switched off. Once\n\nChannel 1: Yeah.\n\nChannel 0: you've done that once you've done that, then you need then to unplug your router. And then you you take the plug at the back of the router.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. You leave that off for twenty minutes. So leave everything off for twenty minutes. Then what you do is you you connect your TV first, your devices, you connect them all first. Make sure they're all turned on.\n\nThen last but not least, then you power up your router.\n\nChannel 1: Okay.\n\nChannel 0: Okay? Once you've done that, everything should work normally. You shouldn't have any speed issues. Alright? Speed issues what we'll do, we'll run it.\n\nWe'll run a test later on once you've done all that. Just let me know when it's all done, and we'll just run a couple of tests. With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it. But don't do that don't do that until you've done the other first. Once everything else is done, then you can do that to your phone last.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. If you have any problems, I'll have you got a pen and paper? I'll give you the after hours number because you normally, if you call this number, we won't we won't be answering. This will be the last call because it closed shut to 06:00 this station. Then we\n\nChannel 1: Yes. Okay.\n\nChannel 0: got the twenty twenty four hour service. The number is 0403\n\nChannel 1: Yes.\n\nChannel 0: 04037 hang on. I don't even bloody remember that. I'll give you what I'll do is I'll give you a call on on your phone with that number. Hang on. It's 68042304230400984.\n\nYou hear me calling you?\n\nChannel 1: Yeah. I can see. Yeah. I can see the number now.\n\nChannel 0: Yes. 403763744. Alright. Once you've done all that, just text text me the word assistance, and I'll get back to you as soon as I see it. Alright?\n\nChannel 1: Yes. No worries. I'll let you\n\nChannel 0: Alright.\n\nChannel 1: know then.\n\nChannel 0: Alright. Thanks, mate. Appreciate it.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.52,"sentiment":"positive","sentiment_score":0.5089402794837952},{"text":"Airtel tech 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returning a missed call.","start":7.7599998,"end":9.3,"sentiment":"neutral","sentiment_score":0.18719701766967772}],"sentiment":"neutral","sentiment_score":0.18719701766967772,"channel":1,"num_words":5,"start":7.7599998,"end":9.3},{"sentences":[{"text":"Oh, may I have your name, 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the phone will talk about in a minute.","start":261.75497,"end":263.19498,"sentiment":"neutral","sentiment_score":-0.045253977386487856},{"text":"You need to do the same thing with the phone, but we're talking on the phone at the moment.","start":263.19498,"end":267.115,"sentiment":"neutral","sentiment_score":-0.05006245445264013},{"text":"Now we're gonna get cut off.","start":267.115,"end":268.735,"sentiment":"neutral","sentiment_score":-0.10769513001044591},{"text":"So all the devices,","start":270.31497,"end":271.85498,"sentiment":"neutral","sentiment_score":-0.024491356685757637}],"sentiment":"neutral","sentiment_score":-0.05533180626011208,"channel":0,"num_words":38,"start":261.75497,"end":271.85498},{"sentences":[{"text":"Yeah.","start":272.62,"end":273.12,"sentiment":"neutral","sentiment_score":0.006709486246109009}],"sentiment":"neutral","sentiment_score":0.006709486246109009,"channel":1,"num_words":1,"start":272.62,"end":273.12},{"sentences":[{"text":"clear the history cache 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off.","start":283.93,"end":285.55002,"sentiment":"neutral","sentiment_score":-0.03841169271618128},{"text":"Once","start":285.69,"end":285.93,"sentiment":"neutral","sentiment_score":-0.002859458327293396}],"sentiment":"neutral","sentiment_score":-0.0333328020891973,"channel":0,"num_words":7,"start":283.93,"end":285.93},{"sentences":[{"text":"Yeah.","start":285.895,"end":286.395,"sentiment":"neutral","sentiment_score":0.03070925921201706}],"sentiment":"neutral","sentiment_score":0.03070925921201706,"channel":1,"num_words":1,"start":285.895,"end":286.395},{"sentences":[{"text":"you've done that once you've done that, then you need then to unplug your router.","start":285.93,"end":290.89,"sentiment":"neutral","sentiment_score":0.03345112909252445},{"text":"And then you you take the plug at the back of the 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issues what we'll do, we'll run it.","start":316.56497,"end":318.00497,"sentiment":"neutral","sentiment_score":0.14286554977297783}],"sentiment":"neutral","sentiment_score":0.20385588301966587,"channel":0,"num_words":24,"start":310.57,"end":318.00497},{"sentences":[{"text":"We'll run a test later on once you've done all that.","start":318.00497,"end":320.56497,"sentiment":"neutral","sentiment_score":0.22196641564369202},{"text":"Just let me know when it's all done, and we'll just run a couple of tests.","start":320.56497,"end":323.54498,"sentiment":"neutral","sentiment_score":0.2020446816459298},{"text":"With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it.","start":324.645,"end":333.01,"sentiment":"neutral","sentiment_score":0.015165343135595321},{"text":"But don't do that don't do that until you've done the other 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this number, we won't we won't be answering.","start":346.865,"end":351.425,"sentiment":"neutral","sentiment_score":-0.09435093296425683},{"text":"This will be the last call because it closed shut to 06:00 this station.","start":351.425,"end":354.88498,"sentiment":"neutral","sentiment_score":-0.1273369805089065},{"text":"Then we","start":355.10498,"end":355.505,"sentiment":"neutral","sentiment_score":-0.014976074919104576}],"sentiment":"neutral","sentiment_score":-0.08762900735817704,"channel":0,"num_words":51,"start":341.97,"end":355.505},{"sentences":[{"text":"Yes.","start":355.36,"end":355.44,"sentiment":"neutral","sentiment_score":0.015327020548284054},{"text":"Okay.","start":355.44,"end":355.94,"sentiment":"neutral","sentiment_score":0.012547260150313376}],"sentiment":"neutral","sentiment_score":0.013937140349298716,"channel":1,"num_words":2,"start":355.36,"end":355.94},{"sentences":[{"text":"got the twenty twenty four hour service.","start":355.505,"end":357.60498,"sentiment":"neutral","sentiment_score":0.0036087517759629656},{"text":"The number is 0403","start":357.985,"end":360.16498,"sentiment":"neutral","sentiment_score":0.0023864887189120054}],"sentiment":"neutral","sentiment_score":0.003164292482489889,"channel":0,"num_words":11,"start":355.505,"end":360.16498},{"sentences":[{"text":"Yes.","start":361.335,"end":361.835,"sentiment":"neutral","sentiment_score":0.0038859909400343895}],"sentiment":"neutral","sentiment_score":0.0038859909400343895,"channel":1,"num_words":1,"start":361.335,"end":361.835},{"sentences":[{"text":"04037 hang on.","start":364.46,"end":366.87997,"sentiment":"neutral","sentiment_score":-0.0250320869187514},{"text":"I don't even bloody remember that.","start":366.94,"end":368.22,"sentiment":"neutral","sentiment_score":-0.14100059742728868},{"text":"I'll give you what I'll do is I'll give you a call on on your phone with that 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it.","start":392.71002,"end":399.19,"sentiment":"neutral","sentiment_score":0.11906237372507651},{"text":"Alright?","start":399.19,"end":399.69,"sentiment":"neutral","sentiment_score":0.10895159095525742}],"sentiment":"neutral","sentiment_score":0.11318927856960467,"channel":0,"num_words":28,"start":389.75,"end":399.69},{"sentences":[{"text":"Yes.","start":399.34497,"end":399.84497,"sentiment":"neutral","sentiment_score":0.12880229949951172},{"text":"No worries.","start":400.145,"end":400.705,"sentiment":"neutral","sentiment_score":0.20761261135339737},{"text":"I'll let 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The representative asks for the customer's name and address, and guides them through the process of deleting history and cache, rebooting the modem, and re-pushing the TV. The representative also advises the customer to clear their history and cookies, and to power up their router to isolate the device from the electricity. The call ends with the representative providing the customer with a phone number for assistance and thanking them for their call."},"intents":{"segments":[{"text":"just returning a missed call.","start_word":10,"end_word":14,"intents":[{"intent":"Return a call","confidence_score":0.19373004}]},{"text":"Hang on a Internet sec. Let me just check. connection? Because I had some issue with my Internet connection with her.","start_word":38,"end_word":58,"intents":[{"intent":"Check connection","confidence_score":0.49332088}]},{"text":"It's it's like buffering when I'm trying to play something. What are you what what are you trying but you're on a 25 Mbps. So what are you trying to play? Like a live stream or video or something like that. Okay.","start_word":113,"end_word":154,"intents":[{"intent":"Play video","confidence_score":0.45260283}]},{"text":"With your phone, can you just turn off your phone and turn it back on again? Yeah.","start_word":215,"end_word":231,"intents":[{"intent":"Reboot phone","confidence_score":0.004515512}]},{"text":"we're trying to do is isolate the device completely from the electricity so it drains out. It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default. So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal. So you need to do this first.","start_word":552,"end_word":633,"intents":[{"intent":"Solve device issues","confidence_score":0.00034526858}]},{"text":"you've done that once you've done that, then you need then to unplug your router. And then you you take the plug at the back of the router. Yeah. Okay.","start_word":728,"end_word":757,"intents":[{"intent":"Unplugging router","confidence_score":0.24451889}]},{"text":"Okay. Okay?","start_word":807,"end_word":808,"intents":[{"intent":"Powering up router","confidence_score":0.95057815}]},{"text":"We'll run a test later on once you've done all that. Just let me know when it's all done, and we'll just run a couple of tests.","start_word":832,"end_word":858,"intents":[{"intent":"Running tests","confidence_score":0.15651199}]},{"text":"With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it. But don't do that don't do that until you've done the other first. Once everything else is done, then you can do that to your phone last. Okay.","start_word":859,"end_word":911,"intents":[{"intent":"Clearing history cache","confidence_score":0.0014379357}]},{"text":"I'll give you what I'll do is I'll give you a call on on your phone with that number. Hang on. It's 68042304230400984. You hear me calling you?","start_word":986,"end_word":1013,"intents":[{"intent":"Providing contact number","confidence_score":0.039964326}]},{"text":"Once you've done all that, just text text me the word assistance, and I'll get back to you as soon as I see it. Alright? Yes.","start_word":1028,"end_word":1053,"intents":[{"intent":"Texting assistance text","confidence_score":0.004280058}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.4999065101146698},{"text":"Airtel tech support. Hello? Yeah. Hello? I'm Yes. just returning a missed call. Oh, may I have your name, please? Seku? Sorry. Who? Seku, did you call me about the Probably one of my colleagues did. Hang on a Internet sec. Let me just check. connection? Because I had some issue with my Internet connection with her. How do And you spell I called your first name? s h S e h k u sorry? e k u. E k K? u was Shekul. Yeah. Okay. Okay. Shekul Tamara. Yeah? Yeah. And your address is? 405, Last 25, Meredith, Sri Lanka. Okay. Cool. Okay. And what what's happening with the Internet? It's it's like buffering when I'm trying to play something. What are you what what are you trying but you're on a 25 Mbps. So what are you trying to play? Like a live stream or video or something like that. Okay. Hang on a sec. Okay. Let's have a look. You're in Bankstown. That's New South Wales. Yeah? Yeah. Okay. Statistics. When the when did this start to happen? About a week ago or so. More than Okay. a week ago. Okay. Is it on your laptop or your TV that you got the the buffering? The phone, the TV. Okay. With your phone, can you just turn off your phone and turn it back on again? Yeah. I did Now that. we'll Even do we'll I are you done? Did did you clear the history and the cache? Yeah. I did that. I also rebooted the modem, the router, What but about it was the TV? Did you do the same to I the TV? normally I turn off the TV after. No. The TV, Yeah. you need to go to the settings of your TV, and you also need to delete the history and the cache and the cookies. Okay. So okay. This is what you need to do in this order. Otherwise, Yeah.","start_word":2,"end_word":329,"sentiment":"neutral","sentiment_score":-0.028609035536646843},{"text":"it won't work properly.","start_word":330,"end_word":333,"sentiment":"negative","sentiment_score":-0.4272671043872833},{"text":"So on your TV oh, sorry. Maybe Yeah.","start_word":334,"end_word":341,"sentiment":"neutral","sentiment_score":-0.14846189320087433},{"text":"there's a lot of screaming in the background. I can't hear.","start_word":342,"end_word":352,"sentiment":"negative","sentiment_score":-0.5148714184761047},{"text":"On your TV, Okay. Well, you I'll I'll go out. Maybe I'll yeah. go Sorry. outside. Yeah. Yeah.","start_word":353,"end_word":370,"sentiment":"neutral","sentiment_score":-0.07061944901943207},{"text":"It's a little bit noisy.","start_word":371,"end_word":375,"sentiment":"negative","sentiment_score":-0.40038272738456726},{"text":"Yeah. Okay. On your TV, first Yeah. and One foremost minute. Yeah. Can you hear me now? yeah. Yeah. Yeah. So this is what you need to do first. On your TV, you need to clear your history, your cache, and your your cookies. Then at the back of the TV where the power plugs in, take Yeah. the power plug plug out for two minutes and then put it back in. Alright? Then if you're using a laptop or another computer, the same thing. Delete the history and all that. Take the power plug out of the device. Don't switch it off from the wall because that doesn't work. Yeah. You need to take the power supply out from the actual device. So Okay. there's there's no current flow at all because a lot of people that take the plug off the wall, but that plug will still have current in it. A lot of people will switch it off from the wall, but there's still small currency going into the thing. So what Yeah. we're trying to do is isolate the device completely from the electricity so it drains out. It drains everything out, and the processor and all that start to drain out all the memory, and it just resets itself back to factory default. So once you plug it everything back in, then it it should pick up it should pick it should pick up properly everything that you're using and everything should start to work normal. So you need to do this first. Delete Okay. all the What history about of the all. food? The the phone will talk about in a minute. You need to do the same thing with the phone, but we're talking on the phone at the moment. Now we're gonna get cut off. So all the devices, Yeah. clear the history cache and cookies, Mhmm. unplug it from the from the back of the box or wherever. Just take it away from the power. Make sure the cable's out of the TV, not Yeah. from the wall or switched off. Once Yeah. you've done that once you've done that, then you need then to unplug your router. And then you you take the plug at the back of the router. Yeah. Okay. You leave that off for twenty minutes. So leave everything off for twenty minutes. Then what you do is you you connect your TV first, your devices, you connect them all first. Make sure they're all turned on. Then last but not least, then you power up your router. Okay. Okay?","start_word":376,"end_word":808,"sentiment":"neutral","sentiment_score":-0.032851048725857195},{"text":"Once you've done that, everything should work normally.","start_word":809,"end_word":816,"sentiment":"positive","sentiment_score":0.3549537658691406},{"text":"You shouldn't have any speed issues. Alright? Speed issues what we'll do, we'll run it. We'll run a test later on once you've done all that. Just let me know when it's all done, and we'll just run a couple of tests. With your phone, because it's running off the same router, you need to clear the history cache and everything like that, and then restart it. But don't do that don't do that until you've done the other first. Once everything else is done, then you can do that to your phone last. Okay. Yeah. If you have any problems, I'll have you got a pen and paper? I'll give you the after hours number because you normally, if you call this number, we won't we won't be answering. This will be the last call because it closed shut to 06:00 this station. Then we Yes. Okay. got the twenty twenty four hour service. The number is 0403 Yes. 04037 hang on. I don't even bloody remember that. I'll give you what I'll do is I'll give you a call on on your phone with that number. Hang on. It's 68042304230400984. You hear me calling you? Yeah. I can see. Yeah. I can see the number now. Yes. 403763744. Alright. Once you've done all that, just text text me the word assistance, and I'll get back to you as soon as I see it. Alright? Yes. No worries. I'll let you Alright. know then.","start_word":817,"end_word":1061,"sentiment":"neutral","sentiment_score":0.035386208444833755},{"text":"Alright. Thanks, mate. Appreciate it. Okay.","start_word":1062,"end_word":1067,"sentiment":"positive","sentiment_score":0.5818387866020203},{"text":"Bye. Bye bye.","start_word":1068,"end_word":1070,"sentiment":"neutral","sentiment_score":0.20648320019245148}],"average":{"sentiment":"neutral","sentiment_score":-0.015014013497835762}}}}