{"metadata":{"transaction_key":"deprecated","request_id":"019f4a35-6422-78b2-a364-e18810d0cb84","sha256":"e2f2c34ac1e69a3b5aec2eab6d5b0b92e2609e23c788db2e3261c2fe29c4b226","created":"2026-07-10T04:07:22.046Z","duration":14.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Rowan. It's Andrew from Vigilance AI. Have I caught you at a bad time?","confidence":0.99902344,"words":[{"word":"oh","start":2.32,"end":2.56,"confidence":0.9797363,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14062975347042084},{"word":"hi","start":2.56,"end":2.96,"confidence":0.9902344,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.21399354934692383},{"word":"rowan","start":2.96,"end":3.46,"confidence":0.91748047,"punctuated_word":"Rowan.","sentiment":"neutral","sentiment_score":0.18648849427700043},{"word":"it's","start":3.6799998,"end":4.08,"confidence":0.76831055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15541404485702515},{"word":"andrew","start":4.08,"end":4.4,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.18681085109710693},{"word":"from","start":4.4,"end":4.72,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1764281988143921},{"word":"vigilance","start":4.72,"end":5.22,"confidence":0.982666,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.14409297704696655},{"word":"ai","start":5.3599997,"end":5.8399997,"confidence":0.9350586,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.13545353710651398},{"word":"have","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.1019713580608368},{"word":"i","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2318476140499115},{"word":"caught","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.27275988459587097},{"word":"you","start":6.56,"end":6.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2326647937297821},{"word":"at","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3134766221046448},{"word":"a","start":6.8799996,"end":7.04,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.32139819860458374},{"word":"bad","start":7.04,"end":7.2799997,"confidence":0.9038086,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.43847987055778503},{"word":"time","start":7.2799997,"end":7.7799997,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.295436292886734}],"paragraphs":{"transcript":"\nOh, hi, Rowan. It's Andrew from Vigilance AI. Have I caught you at a bad time?","paragraphs":[{"sentences":[{"text":"Oh, hi, Rowan.","start":2.32,"end":3.46,"sentiment":"neutral","sentiment_score":0.18037059903144836},{"text":"It's Andrew from Vigilance AI.","start":3.6799998,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.15963992178440095},{"text":"Have I caught you at a bad time?","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.2760043293237686}],"sentiment":"neutral","sentiment_score":-0.054295201785862446,"num_words":16,"start":2.32,"end":7.7799997}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Not not at the moment. Sorry. Quite busy.","confidence":0.9904785,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.96777344,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.026014456525444984},{"word":"yeah","start":8.08,"end":8.48,"confidence":0.9145508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2634672522544861},{"word":"not","start":8.48,"end":8.72,"confidence":0.5449219,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.4656669795513153},{"word":"not","start":8.72,"end":8.88,"confidence":0.9580078,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5888771414756775},{"word":"at","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5541172027587891},{"word":"the","start":9.12,"end":9.2,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5329492688179016},{"word":"moment","start":9.2,"end":9.5199995,"confidence":0.9904785,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4906100928783417},{"word":"sorry","start":9.5199995,"end":9.92,"confidence":0.99560547,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.598924994468689},{"word":"quite","start":9.92,"end":10.24,"confidence":0.5522461,"punctuated_word":"Quite","sentiment":"negative","sentiment_score":-0.7110321521759033},{"word":"busy","start":10.24,"end":10.74,"confidence":0.9970703,"punctuated_word":"busy.","sentiment":"negative","sentiment_score":-0.4321799874305725}],"paragraphs":{"transcript":"\nHello? Yeah. Not not at the moment. Sorry. Quite busy.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.026014456525444984},{"text":"Yeah.","start":8.08,"end":8.48,"sentiment":"neutral","sentiment_score":-0.2634672522544861},{"text":"Not not at the moment.","start":8.48,"end":9.5199995,"sentiment":"negative","sentiment_score":-0.526444137096405},{"text":"Sorry.","start":9.5199995,"end":9.92,"sentiment":"negative","sentiment_score":-0.598924994468689},{"text":"Quite busy.","start":9.92,"end":10.74,"sentiment":"negative","sentiment_score":-0.5716060698032379}],"sentiment":"negative","sentiment_score":-0.4611810615286231,"num_words":10,"start":0.64,"end":10.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Rowan. It's Andrew from Vigilance AI. Have I caught you at a bad time?\n\nChannel 1: Yeah. Not not at the moment. Sorry. Quite busy.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.026014456525444984}],"sentiment":"neutral","sentiment_score":0.026014456525444984,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Oh, hi, Rowan.","start":2.32,"end":3.46,"sentiment":"neutral","sentiment_score":0.18037059903144836},{"text":"It's Andrew from Vigilance AI.","start":3.6799998,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.15963992178440095},{"text":"Have I caught you at a bad time?","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.2760043293237686}],"sentiment":"neutral","sentiment_score":-0.054295201785862446,"channel":0,"num_words":16,"start":2.32,"end":7.7799997},{"sentences":[{"text":"Yeah.","start":8.08,"end":8.48,"sentiment":"neutral","sentiment_score":-0.2634672522544861},{"text":"Not not at the moment.","start":8.48,"end":9.5199995,"sentiment":"negative","sentiment_score":-0.526444137096405},{"text":"Sorry.","start":9.5199995,"end":9.92,"sentiment":"negative","sentiment_score":-0.598924994468689},{"text":"Quite busy.","start":9.92,"end":10.74,"sentiment":"negative","sentiment_score":-0.5716060698032379}],"sentiment":"negative","sentiment_score":-0.515313896867964,"channel":1,"num_words":9,"start":8.08,"end":10.74}]},"summary":{"result":"success","short":"Hello? Oh, hi, Rowan. It's Andrew from Vigilance AI. Have I caught you at a bad time? Yeah. Not not at the moment. Sorry. Quite busy."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Rowan. It's Andrew from Vigilance AI. Have I caught you at a bad time? Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.016077272593975067},{"text":"Not not at the moment. Sorry. Quite busy.","start_word":18,"end_word":25,"sentiment":"negative","sentiment_score":-0.5851329565048218}],"average":{"sentiment":"neutral","sentiment_score":-0.17488348761270212}}}}