{"metadata":{"transaction_key":"deprecated","request_id":"019d50ba-0d2f-7fa1-9278-ed0bb475ce38","sha256":"711cb2a0b551ae1f0e1dd4cfef270cfcd9329ba4af2da8017a1b824bef6dac86","created":"2026-04-03T00:28:04.119Z","duration":1496.664,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4382,"output_tokens":125},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5055,"output_tokens":5065},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5055,"output_tokens":440}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. Airtel tech support. Good. How are you? Must be the weather. May I have the first name of the account holder, please? How do you spell that? Oh, sorry. Linda. Sorry. I didn't hear that. Sorry about that. That's an easy one. So we've got how many okay. Is that Linda Hakolm? Okay. You have you have you have oh, so you got a 140 Mbps. How are you noticing that the the speed or the service is slow? What what do you notice? Okay. Now now what I'll what I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it. Just hang on a sec. We did that, and then everything just gotta work. You look we've had I know we've had some IP issues, but that look. If people understood what what is involved behind it, they'll they'll freak you out. Because a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all that stuff. But anyway, that's another story. But that's what caused all this because we've done upgrades on IPs before. We never had this problem up until lately when they did this restriction for 16 year olds. TikTok, da da da. Everybody's having the same problem. Yeah. It's just been crazy. We don't wanna we do not wanna lose you, Linda. We we love you. Okay. No. No. No. No. It's got a lot to it had it had a lot to do with the boost this boost upgrade also. Even with MBN when they did the boost upgrade last year, we have problems on the MBN because we also do MBN and all that stuff too. There's been a boost upgrade here a couple of months ago. It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one. So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps. Now how that works is a lot of people think they're gonna get 500 speed. They're not. They're still gonna get the 100 speed. What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost upgrade. But to do that, I just wanna ask you a question. Is your router a Wi Fi six or a seven? Okay. So how long ago was this? Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes. But when you say a black one a black one, now you got me confused. What name is on there? Oh, is it the Mercurio? Yeah. I know which one that yeah. Yeah. It is. It's a yeah. That's a Wi Fi six. Yeah. They're all Wi Fi six. So that's alright. Give me one sec. Because for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades. Alright. Let me just I'm gonna cut your Internet off now. Just hang on a sec. Let me just where are we? Where are we? It doesn't take long, but, yeah, I'll do it while I've got you online that way. Alright. The password. Yep. Copy. Nice. Alright. So we're on a 140. Okay. So that's gonna be deleted. Okay. So we've just cut your Internet off. It might still fly for a couple of seconds, but it should cut off. So I'm just gonna check your NTD box. You have a black one on the wall. Right? Okay. Cool. Are you sure? Yes. Okay. So that's come on. Just waiting for the up okay. That's happened. So let's go to services. Internet service. That was the 140. Yep. Mhmm. What what PlayStation is your son using? Okay. So the okay. So that's got nothing to do with the modem. That's got to do with the coverage. Hang on. Let me just finish this off. Hang on a sec. Okay. So let's say that's done. And oh, no. Hang on. Where are we? This one here. First. Alright. So that's all done. I'm gonna get you to when I'm just gonna get you to not yet. When the service comes on, just to unplug the router for ten thirty seconds and then plug it back in? Yeah. The power that's plugged in the back of the router, there's a little cable. How is it? But not yet. Not just yet. I'll tell you when. Hang on. Okay. So that's done. That's done. That's done. Yep. Just you probably might have noticed that the maybe the light on the router has gone red. Okay. Well, that's good. That's a good sign. Then it'll just come on. It takes about a couple of minutes for it to come back on. Once I tell you it's on, just quickly pull the plug out, just count the 30, put it back in. And then do you have a laptop or anything like that? Oh, good. So what we'll do is we'll run a couple of tests on your laptop and take it from there. But the Xbox, you know, 140 is plenty. Does it play I shouldn't I shouldn't say that. I sorry? So is is he playing any, like, professional games or anything like that? Yeah. Because some of those graphics. Yeah. But the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100. If anybody else is using the Internet, it might cause a little bit of not lag. There's another word for it that doesn't allow it to work to its oh, yeah. Let's let's leave it at lagging so we understand what we're saying. But that's if they're playing really high density colors with as I said, the graphics are a bit yeah. Okay. Alright. So your service is now back online. So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall. It's just isolated from power altogether. Some people switch it off from the wall. That doesn't work because there's still a static electricity going through there. Some people pull the power from the wall. There's still static electricity in the table. But doing it this way, it just isolates it completely from the power. So just do that for thirty seconds. Once you've reached thirty seconds, then you can just plug it back in. But let let me just double check that it's offline. That have you got it off now? Keep it keep it out until I say so. Hang on. It's still showing offline. It's got a online, so it's got a shell offline, Then you can plug it back in. If it shows online, it means it's still running. Okay. Okay. It's offline now. Now you can plug it back in. Alright. Now I just gotta wait for it to sync again. Come back online. Then I want you to go to your laptop. I want you to open up your Chrome. And in in the URL of that Chrome, I want you to write in the speedtestaltogether.net. Let me see if your service is backed up yet. That's not backed up yet. Hang on a sec. Yes. Speedtest.net. But nothing will happen now because your your service is still Okay. Now your service is online. So I'm gonna give you a mobile number. Can you write it down, please? Or because I want you to sorry? Yeah. Altogether. Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403 763 744. So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with. Because you're in where are you in? Canberra? Okay. So it's communicating with Sydney. So we need at least three of those, three runs. Send us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end. Yeah, please. Yeah. Yeah. Yeah. No worries. Take your take your time. There's no no rush. Mhmm. Yep. Send me a photo of that, please. And how's the weather up there? Oh, you lucky guys. Now I'm in a training in Coles, Melbourne. And you're the beach too. Yeah. But that's that's got to do with the phone. That's got nothing to do with Internet. Do you have do you guys have WhatsApp? Okay. I've got something here. Okay. So you got 49. You're using Leadtel and Airtel Australia's 163.4. Alright. Now can you can you do another one? Because 49 is just showing us it just keeps starting it off and just running one more. Because your upload is good. It's it's higher than what it should be. It's you upload 68. It should only be it should be under 40. I just click on go again, and that's it. Yeah. Send me the photo, please. Is it good or bad? No. No. Don't tell me I wanna see the photo. What's the download speed? 14. Okay. Change. Okay. See where you got Leaptel, you got Melbourne, change server. Now that's that's something not right there because your upload's too high. Download's too low. Why is that? Okay. Can you click on change server and allocate one from Sydney? Yeah. Yeah. Enter Cindy. Whatever. Would would whichever one you're fine. So your your ping m s is only sorry? Whichever one. Get the Telstra one off. Just whatever. Yeah. But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly. But let's yeah. Because your ping's only 29, so you shouldn't be getting 14. You should be getting a lot more than that. But it all the all the speed's gone through the upload, not the download, if that makes sense. Yeah. The upload's really high, 81. It shouldn't be that high. Alright. Do another one with Telstra. Yeah. No. The upload's too high. So it's it's it's telling me that it's not regulating yet. Do you have TeamViewer installed in your laptop? TeamViewer, t e a m viewer. Because we can run a support check from our end through your laptop if you want. Yeah. Okay. If you can if you can I'll let your daughter know if we can do that. I can log in from here and do all the line tests myself instead of you. Anyway, run run a couple of more tests, please. Yep. If I maybe select another server. Mhmm. No. That doesn't make sense. Hang on a sec. Doesn't make sense at all. Alright. Just run a few more. See, I might probably need to go down for it to come back up again. I don't know. In the Sydney servers, can you see Digital Pacific? Okay. Try Optus. Yeah. You'll need to try each change at least twice. Okay. It looks like it's it needs to go down before it comes back up again. So open up change server and see if you can find digital pacific or GSL networks. Yeah. Yeah. Yeah. Select that one. Well, digital pacific better if you don't mind. Yeah. I know. But it's only just you need to run a few now, at least another two or three. See if it starts to go up again. If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening. Yep. Keep going. But what's the upload? Yeah. There's there's gotta be something not right there. It's inverting. It's in That's the download now? Okay. Can we run another one, please? That's sounds a bit weird that does. It doesn't really matter. 2.45 g. Five g is obviously gonna give you a bit of bandwidth. So Okay. Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening? Because you shouldn't be getting that an upload that high. And I'm not sure if this has got to do with the boost because we've had a few issues with that as well. Okay. Hang on. Let me just try something here. Do it one more time. Okay. The eight the profile is 19 on display. That's too high. Okay. So let's where'd where'd we go with the last one? Can you send me a photo of that, please? I'm just gonna reset your the n t d box. Just waiting for that to happen. Okay. That's happened. Can you now run at least another two more speed tests, please? I'll just reset the NTD box on the wall, the black one. Oh, one last thing. Have you ever unplugged your router in the last month for about twenty minutes? Okay. Today but now that we've reset everything, you might need to do it all over again. Sorry. I know it's a pain. I hate it too, but these these routers, they have a okay. So we got 2267. So the ping is 31, so that shouldn't be in the and it's Digital Pacific. Normally, Digital Pacific is good. Alright. Can if you run one now, what's better again? The same? Pretty much the same or better? Okay. Well, I want you to do can you do this, please? Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again. So just unplug that for twenty minutes. I'll call you back when to plug it back in. And the NTD box on the wall, we should be able to unplug that for twenty minutes also. So that way everything gets refreshed. So but this you need to pull the power plugs out from the devices, not switch it off or anything like that. Nothing happens. It just yeah. It's gotta be, yeah, it's gotta be isolated from the power. And a lot of people, they yeah. Because see, these these devices, they've got processes in them. Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug. Alright? And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully restore itself. So by isolating it completely, we pull the power plug out from the devices and just let it settle for about twenty minutes. And what that does, it just spits out all the memory that's in there. Just reset itself back to zero. And you need to really do that every four to six months. You need to do what they call a power cycle maintenance. We just unplug the router for twenty minutes. Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again. And that that refreshes the router. That's how these routers are. That's that's how they are on a technical level. So if you can do that, Linda, I'll call you back. Give me about twenty minutes, and I'll call you back, and I'll say plug it back in. Alright? But right about anywhere between 98 to a hundred and one hundred and two. Yeah. Okay. So it's way way below way below the speed. No. No. Don't turn it off. Pull the plug out. Thanks, Linda. Appreciate it. Thank you. Bye. Bye.","confidence":0.99395704,"words":[{"word":"good","start":0.79999995,"end":1.04,"confidence":0.99719596,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35834914445877075},{"word":"morning","start":1.04,"end":1.4399999,"confidence":0.94262195,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3153476119041443},{"word":"airtel","start":1.4399999,"end":1.8399999,"confidence":0.7720046,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2107505649328232},{"word":"tech","start":1.8399999,"end":2.0,"confidence":0.94553024,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.23969121277332303},{"word":"support","start":2.0,"end":2.5,"confidence":0.98308444,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.19309812784194944},{"word":"good","start":4.96,"end":5.2,"confidence":0.9225922,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.47620946168899536},{"word":"how","start":5.2,"end":5.3599997,"confidence":0.999723,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3529638350009918},{"word":"are","start":5.3599997,"end":5.52,"confidence":0.99960655,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.25940844416618347},{"word":"you","start":5.52,"end":6.02,"confidence":0.9998021,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.27724453806877136},{"word":"must","start":14.215,"end":14.375,"confidence":0.7780402,"punctuated_word":"Must","sentiment":"neutral","sentiment_score":-0.1341307908296585},{"word":"be","start":14.375,"end":14.615,"confidence":0.99764985,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18508528172969815},{"word":"the","start":14.615,"end":14.695,"confidence":0.9986187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.182245209813118},{"word":"weather","start":14.695,"end":15.195,"confidence":0.9960369,"punctuated_word":"weather.","sentiment":"neutral","sentiment_score":-0.13878189027309418},{"word":"may","start":19.654999,"end":19.895,"confidence":0.9084545,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.00897134467959404},{"word":"i","start":19.895,"end":20.215,"confidence":0.99715614,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011233017779886724},{"word":"have","start":20.215,"end":20.535,"confidence":0.8859315,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009845133870840073},{"word":"the","start":20.535,"end":20.695,"confidence":0.9942555,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016103703528642654},{"word":"first","start":20.695,"end":20.935,"confidence":0.999464,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.008220775052905083},{"word":"name","start":20.935,"end":21.255,"confidence":0.999318,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.011994265019893646},{"word":"of","start":21.255,"end":21.335,"confidence":0.9988174,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00529676117002964},{"word":"the","start":21.335,"end":21.575,"confidence":0.99968743,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005891934037208557},{"word":"account","start":21.575,"end":21.974998,"confidence":0.999926,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.018922628834843636},{"word":"holder","start":21.974998,"end":22.455,"confidence":0.99574524,"punctuated_word":"holder,","sentiment":"neutral","sentiment_score":-0.0008993670344352722},{"word":"please","start":22.455,"end":22.955,"confidence":0.9883803,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.00312830600887537},{"word":"how","start":25.255001,"end":25.494999,"confidence":0.98315054,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.005693882703781128},{"word":"do","start":25.494999,"end":25.575,"confidence":0.884644,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.006755258422344923},{"word":"you","start":25.575,"end":25.654999,"confidence":0.99778664,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007029103115200996},{"word":"spell","start":25.654999,"end":25.895,"confidence":0.9995479,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":-0.003798811696469784},{"word":"that","start":25.895,"end":26.28,"confidence":0.9980222,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.004105167929083109},{"word":"oh","start":28.68,"end":28.84,"confidence":0.9819157,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009079044684767725},{"word":"sorry","start":28.84,"end":29.16,"confidence":0.8372265,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.02042547427117825},{"word":"linda","start":29.16,"end":29.560001,"confidence":0.9759408,"punctuated_word":"Linda.","sentiment":"neutral","sentiment_score":-0.0095818554982543},{"word":"sorry","start":29.560001,"end":29.720001,"confidence":0.98402905,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06167343258857727},{"word":"i","start":29.720001,"end":29.800001,"confidence":0.9930334,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0828331932425499},{"word":"didn't","start":29.800001,"end":30.04,"confidence":0.9987016,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.08049841225147247},{"word":"hear","start":30.04,"end":30.12,"confidence":0.9924892,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.08692771941423416},{"word":"that","start":30.12,"end":30.36,"confidence":0.9991822,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10101182758808136},{"word":"sorry","start":30.36,"end":30.6,"confidence":0.9989801,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.10572949051856996},{"word":"about","start":30.6,"end":30.84,"confidence":0.9974975,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09562645107507706},{"word":"that","start":30.84,"end":31.34,"confidence":0.9998949,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.023250915110111237},{"word":"that's","start":31.48,"end":31.800001,"confidence":0.9974241,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3850209712982178},{"word":"an","start":31.800001,"end":32.12,"confidence":0.9973174,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.35495397448539734},{"word":"easy","start":32.12,"end":32.440002,"confidence":0.9957639,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.3046136498451233},{"word":"one","start":32.440002,"end":32.940002,"confidence":0.9755758,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.27340662479400635},{"word":"so","start":33.64,"end":33.88,"confidence":0.9980385,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10858728736639024},{"word":"we've","start":33.88,"end":34.12,"confidence":0.9981722,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.10344183444976808},{"word":"got","start":34.12,"end":34.199997,"confidence":0.9698601,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.07625754177570343},{"word":"how","start":34.28,"end":34.52,"confidence":0.9782281,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.026514561846852303},{"word":"many","start":34.52,"end":34.760002,"confidence":0.9983882,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04438824951648712},{"word":"okay","start":34.92,"end":35.16,"confidence":0.99485123,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07333074510097504},{"word":"is","start":35.16,"end":35.32,"confidence":0.9947876,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03821544349193573},{"word":"that","start":35.32,"end":35.56,"confidence":0.998475,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03830162063241005},{"word":"linda","start":35.56,"end":36.04,"confidence":0.9412714,"punctuated_word":"Linda","sentiment":"neutral","sentiment_score":0.032528288662433624},{"word":"hakolm","start":36.04,"end":36.54,"confidence":0.6370243,"punctuated_word":"Hakolm?","sentiment":"neutral","sentiment_score":0.0394844152033329},{"word":"okay","start":39.175,"end":39.675,"confidence":0.98860484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04358583688735962},{"word":"you","start":39.734997,"end":40.135,"confidence":0.9985454,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.03706633299589157},{"word":"have","start":40.135,"end":40.635,"confidence":0.9986726,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.037568267434835434},{"word":"you","start":40.855,"end":41.015,"confidence":0.54656726,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03765179216861725},{"word":"have","start":41.015,"end":41.254997,"confidence":0.99860257,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03544775769114494},{"word":"you","start":41.254997,"end":41.414997,"confidence":0.93064916,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03621809929609299},{"word":"have","start":41.414997,"end":41.495,"confidence":0.99898905,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03420799598097801},{"word":"oh","start":41.734997,"end":41.815,"confidence":0.6992047,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.04974323883652687},{"word":"so","start":41.815,"end":41.975,"confidence":0.9515823,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.046419717371463776},{"word":"you","start":41.975,"end":42.214996,"confidence":0.9988154,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04526350647211075},{"word":"got","start":42.214996,"end":42.375,"confidence":0.8188005,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.044565599411726},{"word":"a","start":42.375,"end":42.875,"confidence":0.87975985,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04346882551908493},{"word":"140","start":43.175,"end":44.214996,"confidence":0.9830449,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.04404807835817337},{"word":"mbps","start":44.214996,"end":44.714996,"confidence":0.79316294,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.04489948973059654},{"word":"how","start":45.655,"end":45.894997,"confidence":0.98762673,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.02688896656036377},{"word":"are","start":45.894997,"end":46.054996,"confidence":0.98475766,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.009232580661773682},{"word":"you","start":46.054996,"end":46.295,"confidence":0.9985922,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01449391059577465},{"word":"noticing","start":46.295,"end":46.695,"confidence":0.9981001,"punctuated_word":"noticing","sentiment":"neutral","sentiment_score":0.010634716600179672},{"word":"that","start":46.695,"end":47.195,"confidence":0.9984794,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.018810641020536423},{"word":"the","start":47.894997,"end":48.055,"confidence":0.98715556,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022985409945249557},{"word":"the","start":48.055,"end":48.135,"confidence":0.9200932,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013897530734539032},{"word":"speed","start":48.135,"end":48.454998,"confidence":0.3263897,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":-0.010747846215963364},{"word":"or","start":48.454998,"end":48.695,"confidence":0.7215552,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05125892162322998},{"word":"the","start":48.695,"end":48.854996,"confidence":0.9955564,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0830087661743164},{"word":"service","start":48.854996,"end":49.254997,"confidence":0.99810374,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0918828472495079},{"word":"is","start":49.254997,"end":49.414997,"confidence":0.998486,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08643950521945953},{"word":"slow","start":49.414997,"end":49.815,"confidence":0.99167156,"punctuated_word":"slow?","sentiment":"neutral","sentiment_score":-0.06352264434099197},{"word":"what","start":49.815,"end":50.214996,"confidence":0.99945205,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03440626710653305},{"word":"what","start":50.214996,"end":50.454998,"confidence":0.9953101,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0488927997648716},{"word":"do","start":50.454998,"end":50.614998,"confidence":0.8509651,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03912767767906189},{"word":"you","start":50.614998,"end":50.774998,"confidence":0.99937564,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029472026973962784},{"word":"notice","start":50.774998,"end":51.274998,"confidence":0.9947572,"punctuated_word":"notice?","sentiment":"neutral","sentiment_score":-0.04631992802023888},{"word":"okay","start":65.33,"end":65.83,"confidence":0.99714077,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12301700562238692},{"word":"now","start":69.665,"end":69.825,"confidence":0.6003746,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.06662715971469879},{"word":"now","start":69.825,"end":70.064995,"confidence":0.91980755,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0605563186109066},{"word":"what","start":70.064995,"end":70.305,"confidence":0.9675289,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06612592935562134},{"word":"i'll","start":70.305,"end":70.384995,"confidence":0.8300371,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06897030025720596},{"word":"what","start":70.384995,"end":70.625,"confidence":0.9728977,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05635783821344376},{"word":"i'll","start":70.625,"end":70.945,"confidence":0.9994031,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.06339400261640549},{"word":"do","start":70.945,"end":71.265,"confidence":0.9979588,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.05735595151782036},{"word":"what","start":71.265,"end":71.424995,"confidence":0.8962737,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.058633532375097275},{"word":"i'll","start":71.424995,"end":71.665,"confidence":0.9997999,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.055244527757167816},{"word":"do","start":71.665,"end":71.905,"confidence":0.9996786,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04582592099905014},{"word":"because","start":71.985,"end":72.225,"confidence":0.97823745,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.057436779141426086},{"word":"it","start":72.225,"end":72.384995,"confidence":0.99807453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09569956362247468},{"word":"happened","start":72.384995,"end":72.784996,"confidence":0.9924966,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.07815232127904892},{"word":"with","start":72.784996,"end":72.945,"confidence":0.99969935,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06732989847660065},{"word":"another","start":72.945,"end":73.424995,"confidence":0.9997875,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.07230859249830246},{"word":"customer","start":73.424995,"end":73.924995,"confidence":0.7954333,"punctuated_word":"customer,","sentiment":"neutral","sentiment_score":-0.0848991870880127},{"word":"and","start":75.265,"end":75.585,"confidence":0.99406874,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07761310786008835},{"word":"we","start":75.585,"end":75.744995,"confidence":0.99108475,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08036890625953674},{"word":"did","start":75.744995,"end":76.064995,"confidence":0.9711071,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0978693887591362},{"word":"we're","start":76.145,"end":76.384995,"confidence":0.9831887,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.0832301527261734},{"word":"gonna","start":76.384995,"end":76.625,"confidence":0.9971943,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.06919670850038528},{"word":"what","start":76.704994,"end":76.865,"confidence":0.99803036,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05175582692027092},{"word":"we'll","start":76.865,"end":77.104996,"confidence":0.9991565,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.05820540711283684},{"word":"do","start":77.104996,"end":77.345,"confidence":0.9988513,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0523514486849308},{"word":"is","start":77.345,"end":77.585,"confidence":0.9979207,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.044584088027477264},{"word":"we're","start":77.585,"end":77.744995,"confidence":0.988249,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.0552368089556694},{"word":"gonna","start":77.744995,"end":78.244995,"confidence":0.9982836,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.04846244305372238},{"word":"your","start":80.439995,"end":80.68,"confidence":0.46031117,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06563019752502441},{"word":"connection","start":80.68,"end":81.18,"confidence":0.80482435,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.05176882818341255},{"word":"reconstruct","start":82.04,"end":82.54,"confidence":0.46268156,"punctuated_word":"reconstruct","sentiment":"neutral","sentiment_score":-0.08779497444629669},{"word":"it","start":82.6,"end":82.92,"confidence":0.9712082,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08989967405796051},{"word":"just","start":82.92,"end":83.32,"confidence":0.99501884,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.04402057826519013},{"word":"hang","start":83.32,"end":83.479996,"confidence":0.99706715,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.04006141796708107},{"word":"on","start":83.479996,"end":83.72,"confidence":0.9985625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03629447519779205},{"word":"a","start":83.72,"end":83.88,"confidence":0.99473476,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03403405100107193},{"word":"sec","start":83.88,"end":84.38,"confidence":0.9876692,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.03461601585149765},{"word":"we","start":85.56,"end":85.799995,"confidence":0.5478107,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04755197465419769},{"word":"did","start":85.799995,"end":85.96,"confidence":0.9997298,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05859730392694473},{"word":"that","start":85.96,"end":86.2,"confidence":0.84919935,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0556337907910347},{"word":"and","start":86.2,"end":86.36,"confidence":0.99981266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06325782835483551},{"word":"then","start":86.36,"end":86.6,"confidence":0.9989548,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.06707945466041565},{"word":"everything","start":86.6,"end":87.0,"confidence":0.9990921,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.10045386105775832},{"word":"just","start":87.0,"end":87.159996,"confidence":0.9857615,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09214507043361664},{"word":"gotta","start":87.159996,"end":87.479996,"confidence":0.42002693,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.1071404293179512},{"word":"work","start":87.479996,"end":87.72,"confidence":0.9593209,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.09503725171089172},{"word":"you","start":87.72,"end":87.799995,"confidence":0.70934033,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07758702337741852},{"word":"look","start":87.799995,"end":87.96,"confidence":0.7403104,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.06527129560709},{"word":"we've","start":88.03999,"end":88.2,"confidence":0.99005806,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.08711390197277069},{"word":"had","start":88.2,"end":88.28,"confidence":0.9908432,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07435721904039383},{"word":"i","start":88.439995,"end":88.52,"confidence":0.9981781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09070760011672974},{"word":"know","start":88.52,"end":88.68,"confidence":0.99846315,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0874272957444191},{"word":"we've","start":88.68,"end":88.84,"confidence":0.9981623,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.07873009145259857},{"word":"had","start":88.84,"end":89.079994,"confidence":0.99869174,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07868301123380661},{"word":"some","start":89.079994,"end":89.32,"confidence":0.99890494,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08323648571968079},{"word":"ip","start":89.32,"end":89.72,"confidence":0.9340393,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.08137675374746323},{"word":"issues","start":89.72,"end":90.22,"confidence":0.9015086,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":-0.06197686493396759},{"word":"but","start":91.56,"end":91.799995,"confidence":0.95732355,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09422455728054048},{"word":"that","start":91.799995,"end":92.119995,"confidence":0.9868422,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12764012813568115},{"word":"look","start":92.36,"end":92.6,"confidence":0.8495077,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.1282663643360138},{"word":"if","start":92.6,"end":93.0,"confidence":0.8857927,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2638770043849945},{"word":"people","start":93.0,"end":93.32,"confidence":0.970981,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.2554476261138916},{"word":"understood","start":93.32,"end":93.82,"confidence":0.9859365,"punctuated_word":"understood","sentiment":"neutral","sentiment_score":-0.28851890563964844},{"word":"what","start":93.96,"end":94.46,"confidence":0.9454652,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2325277328491211},{"word":"what","start":95.145004,"end":95.545,"confidence":0.9997166,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.21350736916065216},{"word":"is","start":95.545,"end":95.865,"confidence":0.99839634,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22526833415031433},{"word":"involved","start":95.865,"end":96.345,"confidence":0.99411535,"punctuated_word":"involved","sentiment":"neutral","sentiment_score":-0.21731136739254},{"word":"behind","start":96.345,"end":96.745,"confidence":0.99983954,"punctuated_word":"behind","sentiment":"neutral","sentiment_score":-0.18984821438789368},{"word":"it","start":96.745,"end":97.065,"confidence":0.9342586,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.2335953712463379},{"word":"they'll","start":97.065,"end":97.565,"confidence":0.9941407,"punctuated_word":"they'll","sentiment":"negative","sentiment_score":-0.33336779475212097},{"word":"they'll","start":98.185,"end":98.505,"confidence":0.9953294,"punctuated_word":"they'll","sentiment":"negative","sentiment_score":-0.3593221604824066},{"word":"freak","start":98.505,"end":98.745,"confidence":0.98272735,"punctuated_word":"freak","sentiment":"negative","sentiment_score":-0.34414416551589966},{"word":"you","start":98.745,"end":98.905,"confidence":0.64282805,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3746902644634247},{"word":"out","start":98.905,"end":99.305,"confidence":0.861358,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.31496647000312805},{"word":"because","start":99.305,"end":99.545,"confidence":0.8120684,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.197018638253212},{"word":"a","start":99.545,"end":99.625,"confidence":0.99751943,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21866950392723083},{"word":"lot","start":99.625,"end":99.785,"confidence":0.99975795,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.18903224170207977},{"word":"of","start":99.785,"end":99.865,"confidence":0.9987502,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1612168699502945},{"word":"it's","start":99.865,"end":100.105,"confidence":0.9420056,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.19234678149223328},{"word":"got","start":100.105,"end":100.265,"confidence":0.99824715,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1795208752155304},{"word":"to","start":100.265,"end":100.425,"confidence":0.9994211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17768079042434692},{"word":"do","start":100.425,"end":100.585,"confidence":0.99906343,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.15826575458049774},{"word":"with","start":100.585,"end":100.825,"confidence":0.9993186,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17542114853858948},{"word":"compliances","start":100.825,"end":101.325,"confidence":0.97498405,"punctuated_word":"compliances","sentiment":"neutral","sentiment_score":-0.21425902843475345},{"word":"here","start":101.385,"end":101.625,"confidence":0.99929714,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.2014324516057968},{"word":"in","start":101.625,"end":101.785,"confidence":0.99891186,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.21114780008792877},{"word":"australia","start":101.785,"end":102.105,"confidence":0.822641,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.17835111916065216},{"word":"and","start":102.105,"end":102.265,"confidence":0.999548,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18354597687721252},{"word":"everything","start":102.265,"end":102.665,"confidence":0.999564,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.22431962192058563},{"word":"falls","start":102.665,"end":102.985,"confidence":0.99503064,"punctuated_word":"falls","sentiment":"neutral","sentiment_score":-0.18728116154670715},{"word":"back","start":102.985,"end":103.385,"confidence":0.9989201,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.17779473960399628},{"word":"to","start":103.385,"end":103.545,"confidence":0.9977202,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18197964131832123},{"word":"the","start":103.545,"end":103.705,"confidence":0.9997385,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19472934305667877},{"word":"internet","start":103.705,"end":104.105,"confidence":0.9533228,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.18722879886627197},{"word":"service","start":104.105,"end":104.585,"confidence":0.98705345,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.19349239766597748},{"word":"provider","start":104.585,"end":105.085,"confidence":0.95023286,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.18554234504699707},{"word":"security","start":105.705,"end":106.205,"confidence":0.89651924,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.22111931443214417},{"word":"breaches","start":106.265,"end":106.745,"confidence":0.9662885,"punctuated_word":"breaches,","sentiment":"neutral","sentiment_score":-0.19757141172885895},{"word":"blah","start":106.745,"end":106.985,"confidence":0.9944595,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.14778296649456024},{"word":"blah","start":106.985,"end":107.145004,"confidence":0.9305333,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.1350381076335907},{"word":"blah","start":107.145004,"end":107.385,"confidence":0.9986493,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.118463896214962},{"word":"blah","start":107.385,"end":107.465,"confidence":0.9924624,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.1140437051653862},{"word":"blah","start":107.465,"end":107.705,"confidence":0.9023851,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.12575992941856384},{"word":"and","start":107.705,"end":107.865,"confidence":0.5771725,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14490720629692078},{"word":"all","start":107.865,"end":108.025,"confidence":0.9982492,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1214233934879303},{"word":"that","start":108.025,"end":108.185,"confidence":0.997391,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16188514232635498},{"word":"stuff","start":108.185,"end":108.505005,"confidence":0.9969729,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.17149090766906738},{"word":"but","start":108.505005,"end":108.665,"confidence":0.73425996,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11506187915802002},{"word":"anyway","start":108.665,"end":109.165,"confidence":0.76334417,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.15087947249412537},{"word":"that's","start":109.39001,"end":109.630005,"confidence":0.9995658,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19950878620147705},{"word":"another","start":109.630005,"end":110.03001,"confidence":0.99980265,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.16038312017917633},{"word":"story","start":110.03001,"end":110.43,"confidence":0.8365432,"punctuated_word":"story.","sentiment":"neutral","sentiment_score":-0.17721737921237946},{"word":"but","start":110.43,"end":110.590004,"confidence":0.9664569,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16859975457191467},{"word":"that's","start":110.590004,"end":110.83,"confidence":0.9993501,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2371765375137329},{"word":"what","start":110.83,"end":111.15,"confidence":0.9995388,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2046215683221817},{"word":"caused","start":111.15,"end":111.47,"confidence":0.9675061,"punctuated_word":"caused","sentiment":"neutral","sentiment_score":-0.20951154828071591},{"word":"all","start":111.47,"end":111.71001,"confidence":0.9977093,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.22478598356246948},{"word":"this","start":111.71001,"end":112.03001,"confidence":0.88213164,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2631969153881073},{"word":"because","start":112.43,"end":112.670006,"confidence":0.99240184,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.17091061174869537},{"word":"we've","start":112.670006,"end":112.91,"confidence":0.9982948,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.19960717856884003},{"word":"done","start":112.91,"end":113.41,"confidence":0.99910825,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.1585211306810379},{"word":"upgrades","start":113.55,"end":114.03001,"confidence":0.93805194,"punctuated_word":"upgrades","sentiment":"neutral","sentiment_score":-0.12029476463794708},{"word":"on","start":114.03001,"end":114.270004,"confidence":0.44048038,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06259697675704956},{"word":"ips","start":114.270004,"end":114.670006,"confidence":0.9475073,"punctuated_word":"IPs","sentiment":"neutral","sentiment_score":-0.09224572032690048},{"word":"before","start":114.670006,"end":114.990005,"confidence":0.97386694,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.08638550341129303},{"word":"we","start":114.990005,"end":115.15,"confidence":0.9996723,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.20010562241077423},{"word":"never","start":115.15,"end":115.39,"confidence":0.9765862,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.17777632176876068},{"word":"had","start":115.39,"end":115.55,"confidence":0.9988564,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1813025325536728},{"word":"this","start":115.55,"end":115.71001,"confidence":0.9993819,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.30779749155044556},{"word":"problem","start":115.71001,"end":116.11,"confidence":0.999595,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.26465216279029846},{"word":"up","start":116.11,"end":116.270004,"confidence":0.99850166,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.209840789437294},{"word":"until","start":116.270004,"end":116.590004,"confidence":0.9992493,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.2203850299119949},{"word":"lately","start":116.590004,"end":116.990005,"confidence":0.66454875,"punctuated_word":"lately","sentiment":"neutral","sentiment_score":-0.20447134971618652},{"word":"when","start":116.990005,"end":117.23,"confidence":0.98727196,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.15489698946475983},{"word":"they","start":117.23,"end":117.310005,"confidence":0.96656567,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.19394268095493317},{"word":"did","start":117.310005,"end":117.630005,"confidence":0.9992785,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.20095743238925937},{"word":"this","start":117.630005,"end":118.130005,"confidence":0.9654089,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19425693154335025},{"word":"restriction","start":118.83,"end":119.33,"confidence":0.97692925,"punctuated_word":"restriction","sentiment":"neutral","sentiment_score":-0.21231824159622192},{"word":"for","start":119.39,"end":119.630005,"confidence":0.99778605,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22408780455589297},{"word":"16","start":119.630005,"end":120.03001,"confidence":0.99613625,"punctuated_word":"16","sentiment":"neutral","sentiment_score":-0.18422672152519223},{"word":"year","start":120.03001,"end":120.19,"confidence":0.99458164,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.1954721063375473},{"word":"olds","start":120.19,"end":120.590004,"confidence":0.59417766,"punctuated_word":"olds.","sentiment":"neutral","sentiment_score":-0.15819615125656128},{"word":"tiktok","start":120.590004,"end":121.07001,"confidence":0.71074724,"punctuated_word":"TikTok,","sentiment":"neutral","sentiment_score":0.030141538009047508},{"word":"da","start":121.07001,"end":121.15,"confidence":0.22076799,"punctuated_word":"da","sentiment":"neutral","sentiment_score":0.02847074717283249},{"word":"da","start":121.15,"end":121.310005,"confidence":0.6821902,"punctuated_word":"da","sentiment":"neutral","sentiment_score":0.018767323344945908},{"word":"da","start":121.310005,"end":121.47,"confidence":0.8171916,"punctuated_word":"da.","sentiment":"neutral","sentiment_score":0.017078038305044174},{"word":"everybody's","start":121.47,"end":121.97,"confidence":0.98463416,"punctuated_word":"Everybody's","sentiment":"neutral","sentiment_score":-0.15533612668514252},{"word":"having","start":122.03,"end":122.350006,"confidence":0.99886286,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.20947198569774628},{"word":"the","start":122.350006,"end":122.51,"confidence":0.99892384,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21144936978816983},{"word":"same","start":122.51,"end":122.670006,"confidence":0.99962354,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.15540799498558044},{"word":"problem","start":122.670006,"end":123.07001,"confidence":0.89016473,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.2294335514307022},{"word":"yeah","start":123.07001,"end":123.23,"confidence":0.9982115,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1161324679851532},{"word":"it's","start":123.23,"end":123.39,"confidence":0.9357232,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12355652451515198},{"word":"just","start":123.39,"end":123.630005,"confidence":0.9923779,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09437546133995056},{"word":"been","start":123.630005,"end":123.87,"confidence":0.8030899,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2348158061504364},{"word":"crazy","start":123.87,"end":124.37,"confidence":0.9975895,"punctuated_word":"crazy.","sentiment":"neutral","sentiment_score":-0.16964136064052582},{"word":"we","start":129.41501,"end":129.735,"confidence":0.84484464,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.22350415587425232},{"word":"don't","start":129.735,"end":129.975,"confidence":0.9847138,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23355738818645477},{"word":"wanna","start":129.975,"end":130.295,"confidence":0.9708515,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.21558456122875216},{"word":"we","start":130.535,"end":130.935,"confidence":0.9982667,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18440915644168857},{"word":"do","start":130.935,"end":131.255,"confidence":0.9968972,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13913778960704803},{"word":"not","start":131.255,"end":131.41501,"confidence":0.9954294,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1693233847618103},{"word":"wanna","start":131.41501,"end":131.895,"confidence":0.9828355,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.20273032784461975},{"word":"lose","start":131.895,"end":132.295,"confidence":0.971627,"punctuated_word":"lose","sentiment":"neutral","sentiment_score":-0.23332728445529935},{"word":"you","start":132.295,"end":132.535,"confidence":0.98945236,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.007562905550003052},{"word":"linda","start":132.535,"end":133.035,"confidence":0.9972694,"punctuated_word":"Linda.","sentiment":"neutral","sentiment_score":-0.04569738358259201},{"word":"we","start":135.095,"end":135.41501,"confidence":0.9950321,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3911770284175873},{"word":"we","start":135.41501,"end":135.895,"confidence":0.5663162,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5089877843856812},{"word":"love","start":135.895,"end":136.215,"confidence":0.9908875,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5704764127731323},{"word":"you","start":136.215,"end":136.715,"confidence":0.99499464,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5428638458251953},{"word":"okay","start":141.75,"end":142.25,"confidence":0.7985453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06061919033527374},{"word":"no","start":143.67,"end":143.91,"confidence":0.9957181,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13046081364154816},{"word":"no","start":143.91,"end":144.07,"confidence":0.99912894,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20084311068058017},{"word":"no","start":144.07,"end":144.31,"confidence":0.99933064,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.25556817650794983},{"word":"no","start":144.31,"end":144.47,"confidence":0.99730885,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14577676355838776},{"word":"it's","start":144.47,"end":144.71,"confidence":0.9942567,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.13282263278961182},{"word":"got","start":144.71,"end":144.83,"confidence":0.9970693,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.11758687347173692},{"word":"a","start":144.83,"end":144.95,"confidence":0.9989856,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11622117459774016},{"word":"lot","start":144.95,"end":145.11,"confidence":0.9989441,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.0924338698387146},{"word":"to","start":145.11,"end":145.19,"confidence":0.92055905,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08170493692159653},{"word":"it","start":145.35,"end":145.43001,"confidence":0.96829337,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08697515726089478},{"word":"had","start":145.43001,"end":145.83,"confidence":0.95491344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0973220020532608},{"word":"it","start":145.83,"end":146.07,"confidence":0.79877067,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07421769201755524},{"word":"had","start":146.07,"end":146.23001,"confidence":0.9988992,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.1026504784822464},{"word":"a","start":146.23001,"end":146.31,"confidence":0.9970843,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08014680445194244},{"word":"lot","start":146.31,"end":146.55,"confidence":0.99934226,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.09054358303546906},{"word":"to","start":146.55,"end":146.71,"confidence":0.999084,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10611756891012192},{"word":"do","start":146.71,"end":146.87001,"confidence":0.9908337,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09193667769432068},{"word":"with","start":146.87001,"end":147.11,"confidence":0.9985904,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06344051659107208},{"word":"the","start":147.11,"end":147.43001,"confidence":0.9948527,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07174643874168396},{"word":"boost","start":147.43001,"end":147.83,"confidence":0.9359829,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.03910991922020912},{"word":"this","start":147.91,"end":148.15001,"confidence":0.95430326,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04827054962515831},{"word":"boost","start":148.15001,"end":148.65001,"confidence":0.9671797,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.03491077572107315},{"word":"upgrade","start":149.19,"end":149.67,"confidence":0.9397286,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.032516397535800934},{"word":"also","start":149.67,"end":150.17,"confidence":0.98099744,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.014907602220773695},{"word":"even","start":150.395,"end":150.715,"confidence":0.99359715,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":-0.073218435049057},{"word":"with","start":150.715,"end":150.795,"confidence":0.9975673,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06893068552017212},{"word":"mbn","start":150.795,"end":151.27501,"confidence":0.7008588,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":-0.05588063597679138},{"word":"when","start":151.27501,"end":151.355,"confidence":0.5913388,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.08553631603717804},{"word":"they","start":151.355,"end":151.515,"confidence":0.9940989,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07727453112602234},{"word":"did","start":151.515,"end":151.755,"confidence":0.9991498,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05780092626810074},{"word":"the","start":151.755,"end":151.835,"confidence":0.96805346,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0517335869371891},{"word":"boost","start":151.835,"end":152.155,"confidence":0.987513,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.02304602414369583},{"word":"upgrade","start":152.155,"end":152.55501,"confidence":0.9968669,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.008302468806505203},{"word":"last","start":152.55501,"end":152.875,"confidence":0.99949074,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0553472563624382},{"word":"year","start":152.875,"end":153.115,"confidence":0.9849014,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.078342504799366},{"word":"we","start":153.115,"end":153.355,"confidence":0.9995365,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1519225835800171},{"word":"have","start":153.355,"end":153.515,"confidence":0.68796355,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1828690618276596},{"word":"problems","start":153.515,"end":153.835,"confidence":0.99946994,"punctuated_word":"problems","sentiment":"neutral","sentiment_score":-0.13831070065498352},{"word":"on","start":153.835,"end":153.91501,"confidence":0.9993393,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.18281607329845428},{"word":"the","start":153.91501,"end":154.235,"confidence":0.999542,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18331320583820343},{"word":"mbn","start":154.235,"end":154.735,"confidence":0.9973483,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":-0.16017434000968933},{"word":"because","start":155.435,"end":155.675,"confidence":0.6148824,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.10756229609251022},{"word":"we","start":155.675,"end":155.835,"confidence":0.99981374,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008422303944826126},{"word":"also","start":155.835,"end":156.155,"confidence":0.9993111,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.010689321905374529},{"word":"do","start":156.155,"end":156.395,"confidence":0.9987198,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.028921334072947506},{"word":"mbn","start":156.395,"end":156.795,"confidence":0.9954939,"punctuated_word":"MBN","sentiment":"neutral","sentiment_score":-0.03472166508436203},{"word":"and","start":156.795,"end":156.875,"confidence":0.95818204,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.061281610280275345},{"word":"all","start":156.875,"end":157.115,"confidence":0.99603075,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.06779603660106659},{"word":"that","start":157.115,"end":157.27501,"confidence":0.99699557,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06740810722112656},{"word":"stuff","start":157.27501,"end":157.515,"confidence":0.9995383,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.04781348258256912},{"word":"too","start":157.515,"end":158.015,"confidence":0.9963695,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":-0.039026834070682526},{"word":"there's","start":158.63501,"end":158.875,"confidence":0.9932691,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.07624219357967377},{"word":"been","start":158.875,"end":159.115,"confidence":0.9994597,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08224669098854065},{"word":"a","start":159.115,"end":159.195,"confidence":0.99933285,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04622513055801392},{"word":"boost","start":159.195,"end":159.515,"confidence":0.993479,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.05284152552485466},{"word":"upgrade","start":159.515,"end":159.91501,"confidence":0.97011447,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.024656124413013455},{"word":"here","start":159.91501,"end":160.075,"confidence":0.9027907,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.01036784052848816},{"word":"a","start":160.075,"end":160.155,"confidence":0.98912317,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02049553021788597},{"word":"couple","start":160.155,"end":160.395,"confidence":0.99996424,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.055262744426727295},{"word":"of","start":160.395,"end":160.475,"confidence":0.87439954,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05648427456617355},{"word":"months","start":160.475,"end":160.795,"confidence":0.9998313,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.026557698845863342},{"word":"ago","start":160.795,"end":161.295,"confidence":0.9970023,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.030832910910248756},{"word":"it","start":163.595,"end":163.755,"confidence":0.9026929,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.08513040840625763},{"word":"it","start":163.755,"end":163.835,"confidence":0.8472935,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09715934097766876},{"word":"is","start":163.835,"end":163.995,"confidence":0.60366017,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11204828321933746},{"word":"even","start":164.155,"end":164.55501,"confidence":0.99894375,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.11754731088876724},{"word":"though","start":164.55501,"end":165.05501,"confidence":0.9897788,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.12765799462795258},{"word":"it","start":165.35,"end":165.51001,"confidence":0.99968433,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12005749344825745},{"word":"has","start":165.51001,"end":165.67,"confidence":0.99973863,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1493908315896988},{"word":"nothing","start":165.67,"end":166.07,"confidence":0.9998883,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.1940600425004959},{"word":"to","start":166.07,"end":166.15001,"confidence":0.9989988,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13472436368465424},{"word":"do","start":166.15001,"end":166.31,"confidence":0.99958354,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.18529772758483887},{"word":"with","start":166.31,"end":166.47,"confidence":0.9997671,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10808230936527252},{"word":"the","start":166.47,"end":166.63,"confidence":0.99065405,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11716452986001968},{"word":"ip","start":166.63,"end":166.95,"confidence":0.9996407,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.10537568479776382},{"word":"address","start":166.95,"end":167.27,"confidence":0.9797678,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.12213550508022308},{"word":"there","start":167.27,"end":167.51001,"confidence":0.99873334,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.20253382623195648},{"word":"has","start":167.51001,"end":167.75,"confidence":0.9988821,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2489224523305893},{"word":"been","start":167.75,"end":167.99,"confidence":0.99937576,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2759430408477783},{"word":"some","start":167.99,"end":168.31,"confidence":0.998467,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2381201535463333},{"word":"complaints","start":168.31,"end":168.81,"confidence":0.99436706,"punctuated_word":"complaints","sentiment":"neutral","sentiment_score":-0.22809158265590668},{"word":"about","start":168.87001,"end":169.37001,"confidence":0.997789,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.29946279525756836},{"word":"because","start":169.91,"end":170.15001,"confidence":0.996075,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.18595057725906372},{"word":"you're","start":170.15001,"end":170.47,"confidence":0.97106826,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.17480841279029846},{"word":"on","start":170.47,"end":170.63,"confidence":0.96559894,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13262507319450378},{"word":"the","start":170.63,"end":170.79001,"confidence":0.99897385,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14966069161891937},{"word":"one","start":170.79001,"end":170.95,"confidence":0.71432865,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1303626298904419},{"word":"so","start":170.95,"end":171.19,"confidence":0.96788454,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05546708032488823},{"word":"it's","start":171.19,"end":171.43001,"confidence":0.96727526,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04567156732082367},{"word":"saying","start":171.43001,"end":171.67,"confidence":0.99363303,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.040080320090055466},{"word":"here","start":171.67,"end":171.91,"confidence":0.985407,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0090985968708992},{"word":"you're","start":171.91,"end":172.15001,"confidence":0.84868187,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.019776878878474236},{"word":"on","start":172.15001,"end":172.39,"confidence":0.93996733,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.019895561039447784},{"word":"the","start":172.39,"end":172.55,"confidence":0.99552023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016745667904615402},{"word":"super","start":172.55,"end":173.05,"confidence":0.6265468,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.008411556482315063},{"word":"fiber","start":173.11,"end":173.59,"confidence":0.94693047,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":-0.018562622368335724},{"word":"boosted","start":173.59,"end":174.09,"confidence":0.99010944,"punctuated_word":"boosted","sentiment":"neutral","sentiment_score":0.014791963621973991},{"word":"to","start":174.39,"end":174.55,"confidence":0.9770519,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044717319309711456},{"word":"five","start":174.55,"end":174.71,"confidence":0.99864846,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.012071341276168823},{"word":"hundred","start":174.71,"end":175.11,"confidence":0.9983127,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":0.014283865690231323},{"word":"five","start":175.11,"end":175.27,"confidence":0.52802235,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.0008529797196388245},{"word":"hundred","start":175.27,"end":175.77,"confidence":0.99529135,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":0.01192842423915863},{"word":"mbps","start":175.99,"end":176.49,"confidence":0.8187473,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.009727617725729942},{"word":"now","start":177.35,"end":177.75,"confidence":0.95260704,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.002935640513896942},{"word":"how","start":177.75,"end":177.99,"confidence":0.9595811,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.01999557390809059},{"word":"that","start":177.99,"end":178.15001,"confidence":0.99941564,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.052724119275808334},{"word":"works","start":178.15001,"end":178.515,"confidence":0.9997948,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.05281280353665352},{"word":"is","start":178.595,"end":178.755,"confidence":0.99975175,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0454711876809597},{"word":"a","start":178.755,"end":178.835,"confidence":0.99368393,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04038876295089722},{"word":"lot","start":178.835,"end":178.91501,"confidence":0.9993241,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.02536603063344955},{"word":"of","start":178.91501,"end":178.995,"confidence":0.9989937,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.015375658869743347},{"word":"people","start":178.995,"end":179.395,"confidence":0.9997968,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.01722344011068344},{"word":"think","start":179.395,"end":179.475,"confidence":0.81400585,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.014116324484348295},{"word":"they're","start":179.475,"end":179.635,"confidence":0.99457526,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.002138709183782339},{"word":"gonna","start":179.635,"end":179.955,"confidence":0.9901216,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.00533144548535347},{"word":"get","start":179.955,"end":180.115,"confidence":0.994766,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02209964394569397},{"word":"500","start":180.115,"end":180.595,"confidence":0.9991236,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.03587563335895538},{"word":"speed","start":180.595,"end":180.835,"confidence":0.88581353,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.004172764718532562},{"word":"they're","start":180.835,"end":181.155,"confidence":0.9298573,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.12050478905439375},{"word":"not","start":181.155,"end":181.655,"confidence":0.9911945,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.09936381876468658},{"word":"they're","start":181.955,"end":182.19499,"confidence":0.9380528,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.04306377097964287},{"word":"still","start":182.19499,"end":182.355,"confidence":0.99881893,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.011780425906181335},{"word":"gonna","start":182.355,"end":182.595,"confidence":0.99070424,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06543287634849548},{"word":"get","start":182.595,"end":182.755,"confidence":0.9206647,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08029517531394958},{"word":"the","start":182.755,"end":182.83499,"confidence":0.98346335,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08146296441555023},{"word":"100","start":182.83499,"end":183.315,"confidence":0.9913584,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.09716986119747162},{"word":"speed","start":183.315,"end":183.635,"confidence":0.9929365,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":0.06490829586982727},{"word":"what","start":183.635,"end":183.795,"confidence":0.9984617,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.11900709569454192},{"word":"it","start":183.795,"end":183.955,"confidence":0.9988201,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.14077648520469666},{"word":"does","start":183.955,"end":184.455,"confidence":0.90208036,"punctuated_word":"does,","sentiment":"neutral","sentiment_score":0.15480652451515198},{"word":"it","start":184.755,"end":185.235,"confidence":0.99284536,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16832321882247925},{"word":"amplifies","start":185.235,"end":185.735,"confidence":0.99930334,"punctuated_word":"amplifies","sentiment":"neutral","sentiment_score":0.2248544692993164},{"word":"the","start":186.115,"end":186.355,"confidence":0.9992519,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19834333658218384},{"word":"bandwidth","start":186.355,"end":186.855,"confidence":0.87502265,"punctuated_word":"bandwidth,","sentiment":"neutral","sentiment_score":0.18705278635025024},{"word":"allowing","start":188.355,"end":188.855,"confidence":0.99769396,"punctuated_word":"allowing","sentiment":"neutral","sentiment_score":0.1978248655796051},{"word":"your","start":188.915,"end":189.315,"confidence":0.9946156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20543989539146423},{"word":"speed","start":189.315,"end":189.635,"confidence":0.9952826,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.22023746371269223},{"word":"towards","start":189.635,"end":189.955,"confidence":0.899369,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":0.2612980902194977},{"word":"a","start":189.955,"end":190.035,"confidence":0.9980646,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2140056788921356},{"word":"lot","start":190.035,"end":190.275,"confidence":0.9978181,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.2306312918663025},{"word":"better","start":190.275,"end":190.675,"confidence":0.96713823,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.2091771364212036},{"word":"than","start":190.675,"end":190.915,"confidence":0.99095684,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.11169380694627762},{"word":"what","start":190.915,"end":191.075,"confidence":0.98988664,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.14951904118061066},{"word":"it","start":191.075,"end":191.235,"confidence":0.96963197,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.14741253852844238},{"word":"you","start":191.395,"end":191.475,"confidence":0.9985582,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06757605075836182},{"word":"know","start":191.475,"end":191.795,"confidence":0.9821873,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.06423775851726532},{"word":"how","start":191.795,"end":191.955,"confidence":0.99965847,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04231838136911392},{"word":"it","start":191.955,"end":192.115,"confidence":0.9990293,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0794241651892662},{"word":"normally","start":192.115,"end":192.515,"confidence":0.9998171,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.07228878140449524},{"word":"works","start":192.515,"end":192.83499,"confidence":0.9994282,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.06561440974473953},{"word":"without","start":192.83499,"end":193.155,"confidence":0.99398524,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.0591018907725811},{"word":"the","start":193.155,"end":193.395,"confidence":0.9951622,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014250066131353378},{"word":"boost","start":193.395,"end":193.715,"confidence":0.9691224,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.02102667465806007},{"word":"upgrade","start":193.715,"end":194.215,"confidence":0.99003446,"punctuated_word":"upgrade.","sentiment":"neutral","sentiment_score":0.02475907653570175},{"word":"but","start":194.58,"end":194.81999,"confidence":0.9984566,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0016127191483974457},{"word":"to","start":194.81999,"end":194.98,"confidence":0.99673957,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011753469705581663},{"word":"do","start":194.98,"end":195.22,"confidence":0.99975294,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0057088471949100494},{"word":"that","start":195.22,"end":195.54,"confidence":0.9865471,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.010827243328094482},{"word":"i","start":195.54,"end":195.62,"confidence":0.99042225,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006458647549152374},{"word":"just","start":195.62,"end":195.86,"confidence":0.8603823,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.024084925651550293},{"word":"wanna","start":195.86,"end":196.09999,"confidence":0.8871615,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.02873343601822853},{"word":"ask","start":196.09999,"end":196.18,"confidence":0.9982199,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.02716461569070816},{"word":"you","start":196.18,"end":196.34,"confidence":0.99845374,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013853874057531357},{"word":"a","start":196.34,"end":196.42,"confidence":0.9960616,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01256534643471241},{"word":"question","start":196.42,"end":196.9,"confidence":0.9723871,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.00039785169064998627},{"word":"is","start":196.9,"end":197.14,"confidence":0.99933237,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.018988925963640213},{"word":"your","start":197.14,"end":197.64,"confidence":0.9996213,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011300897225737572},{"word":"router","start":198.09999,"end":198.58,"confidence":0.9995714,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.004810299724340439},{"word":"a","start":198.58,"end":198.81999,"confidence":0.9913448,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006839018315076828},{"word":"wi","start":198.81999,"end":198.98,"confidence":0.7264636,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.001130802556872368},{"word":"fi","start":198.98,"end":199.37999,"confidence":0.9991043,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.00001623295247554779},{"word":"six","start":199.37999,"end":199.62,"confidence":0.9972078,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.005996670573949814},{"word":"or","start":199.62,"end":199.86,"confidence":0.9990345,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013656478375196455},{"word":"a","start":199.86,"end":199.94,"confidence":0.9793059,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003517330624163151},{"word":"seven","start":199.94,"end":200.44,"confidence":0.9994302,"punctuated_word":"seven?","sentiment":"neutral","sentiment_score":-0.00973577331751585},{"word":"okay","start":209.06,"end":209.37999,"confidence":0.96639276,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0022536199539899826},{"word":"so","start":209.37999,"end":209.87999,"confidence":0.989852,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01783120073378086},{"word":"how","start":210.27501,"end":210.43501,"confidence":0.99959165,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02985650673508644},{"word":"long","start":210.43501,"end":210.595,"confidence":0.9998331,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.02792403474450111},{"word":"ago","start":210.595,"end":210.91501,"confidence":0.999243,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.024109764024615288},{"word":"was","start":210.91501,"end":211.235,"confidence":0.99943036,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.027975618839263916},{"word":"this","start":211.235,"end":211.735,"confidence":0.9990642,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.030004894360899925},{"word":"well","start":214.675,"end":214.91501,"confidence":0.8080408,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0460190512239933},{"word":"you","start":214.91501,"end":214.99501,"confidence":0.9978301,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03736763074994087},{"word":"would","start":214.99501,"end":215.15501,"confidence":0.99427116,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04644724354147911},{"word":"have","start":215.15501,"end":215.315,"confidence":0.6200074,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03829153627157211},{"word":"got","start":215.315,"end":215.475,"confidence":0.88867927,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03445159271359444},{"word":"the","start":215.475,"end":215.55501,"confidence":0.4967915,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0467429980635643},{"word":"there","start":215.71501,"end":215.79501,"confidence":0.49082404,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.034396667033433914},{"word":"would","start":215.79501,"end":215.955,"confidence":0.99563026,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.05247435346245766},{"word":"have","start":215.955,"end":216.115,"confidence":0.95448244,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04059834033250809},{"word":"been","start":216.115,"end":216.27501,"confidence":0.9973138,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.042665790766477585},{"word":"a","start":216.27501,"end":216.35501,"confidence":0.98255587,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01302817277610302},{"word":"wi","start":216.35501,"end":216.595,"confidence":0.6907732,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.036299873143434525},{"word":"fi","start":216.595,"end":216.91501,"confidence":0.99889475,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.01938951760530472},{"word":"six","start":216.91501,"end":217.235,"confidence":0.9984409,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.03119717165827751},{"word":"because","start":217.235,"end":217.735,"confidence":0.6878766,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07085701078176498},{"word":"we","start":218.035,"end":218.195,"confidence":0.9974433,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06289544701576233},{"word":"were","start":218.195,"end":218.43501,"confidence":0.90583175,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.06246345490217209},{"word":"gonna","start":218.43501,"end":218.755,"confidence":0.3979499,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10204050689935684},{"word":"giving","start":218.835,"end":219.15501,"confidence":0.6825475,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.05046488344669342},{"word":"away","start":219.15501,"end":219.475,"confidence":0.9952419,"punctuated_word":"away","sentiment":"neutral","sentiment_score":0.03468124568462372},{"word":"free","start":219.475,"end":219.955,"confidence":0.9076467,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.009942643344402311},{"word":"ones","start":219.955,"end":220.195,"confidence":0.99298286,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.018979191780090332},{"word":"at","start":220.195,"end":220.43501,"confidence":0.98265314,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.025282718241214752},{"word":"one","start":220.43501,"end":220.675,"confidence":0.8570829,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03096940368413925},{"word":"stage","start":220.675,"end":220.99501,"confidence":0.6569845,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":-0.03063808381557465},{"word":"and","start":220.99501,"end":221.15501,"confidence":0.92654055,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02516952157020569},{"word":"they","start":221.15501,"end":221.315,"confidence":0.7835137,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0057943761348724365},{"word":"will","start":221.315,"end":221.475,"confidence":0.9131084,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.056531209498643875},{"word":"i","start":221.71501,"end":221.875,"confidence":0.96952224,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0618443489074707},{"word":"mean","start":221.875,"end":222.21,"confidence":0.99229634,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.06727905571460724},{"word":"all","start":222.29001,"end":222.53001,"confidence":0.9997739,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0371292345225811},{"word":"our","start":222.53001,"end":222.69,"confidence":0.9853226,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05567919462919235},{"word":"all","start":222.69,"end":223.01001,"confidence":0.9994791,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.037816569209098816},{"word":"our","start":223.01001,"end":223.17001,"confidence":0.9988746,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.05874238163232803},{"word":"routers","start":223.17001,"end":223.67001,"confidence":0.9979644,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":-0.02123577892780304},{"word":"are","start":225.09001,"end":225.25,"confidence":0.75484705,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.042388916015625},{"word":"all","start":225.25,"end":225.41,"confidence":0.97405803,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.02254236117005348},{"word":"wi","start":225.41,"end":225.65001,"confidence":0.8802217,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.007635906338691711},{"word":"fi","start":225.65001,"end":225.97,"confidence":0.99974996,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.0017163269221782684},{"word":"sixes","start":225.97,"end":226.47,"confidence":0.9564996,"punctuated_word":"sixes.","sentiment":"neutral","sentiment_score":-0.02671533450484276},{"word":"but","start":227.33,"end":227.57,"confidence":0.8963171,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03639823943376541},{"word":"when","start":227.57,"end":227.81001,"confidence":0.9989347,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.03240332007408142},{"word":"you","start":227.81001,"end":227.97,"confidence":0.9997565,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034760940819978714},{"word":"say","start":227.97,"end":228.21,"confidence":0.99634224,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.014386005699634552},{"word":"a","start":228.21,"end":228.37001,"confidence":0.84139895,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.028049545362591743},{"word":"black","start":228.37001,"end":228.69,"confidence":0.99079424,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.03664629906415939},{"word":"one","start":228.69,"end":228.85,"confidence":0.9995995,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04339264705777168},{"word":"a","start":229.01001,"end":229.17001,"confidence":0.63563806,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03164336830377579},{"word":"black","start":229.17001,"end":229.33,"confidence":0.99391574,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.032915908843278885},{"word":"one","start":229.33,"end":229.49,"confidence":0.64214635,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.032847389578819275},{"word":"now","start":229.49,"end":229.65001,"confidence":0.5548413,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.02224669978022575},{"word":"you","start":229.65001,"end":229.73001,"confidence":0.99504024,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02692568115890026},{"word":"got","start":229.73001,"end":229.97,"confidence":0.95812625,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.013118568807840347},{"word":"me","start":229.97,"end":230.13,"confidence":0.9981433,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.3828989565372467},{"word":"confused","start":230.13,"end":230.63,"confidence":0.99874306,"punctuated_word":"confused.","sentiment":"neutral","sentiment_score":-0.2581353485584259},{"word":"what","start":233.25,"end":233.49,"confidence":0.9918127,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03960885852575302},{"word":"name","start":233.49,"end":233.73001,"confidence":0.98442566,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.055369362235069275},{"word":"is","start":233.73001,"end":233.89,"confidence":0.9994584,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0315946564078331},{"word":"on","start":233.89,"end":234.13,"confidence":0.9971656,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.020505033433437347},{"word":"there","start":234.13,"end":234.63,"confidence":0.90298194,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.03196287527680397},{"word":"oh","start":242.335,"end":242.495,"confidence":0.7127917,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006133846007287502},{"word":"is","start":242.495,"end":242.575,"confidence":0.9905742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006365672685205936},{"word":"it","start":242.575,"end":242.655,"confidence":0.85189104,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0030591608956456184},{"word":"the","start":242.655,"end":242.975,"confidence":0.98671836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007022805511951447},{"word":"mercurio","start":242.975,"end":243.475,"confidence":0.7812821,"punctuated_word":"Mercurio?","sentiment":"neutral","sentiment_score":0.009452754631638529},{"word":"yeah","start":245.215,"end":245.375,"confidence":0.99418163,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003188596572726965},{"word":"i","start":245.375,"end":245.455,"confidence":0.995666,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005214011296629906},{"word":"know","start":245.455,"end":245.615,"confidence":0.997957,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.003786622546613216},{"word":"which","start":245.615,"end":245.855,"confidence":0.9985488,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.009975617751479149},{"word":"one","start":245.855,"end":246.015,"confidence":0.9985207,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.010671848431229591},{"word":"that","start":246.015,"end":246.175,"confidence":0.78214735,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003804822452366352},{"word":"yeah","start":246.415,"end":246.575,"confidence":0.9881431,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0002091946080327034},{"word":"yeah","start":246.575,"end":246.815,"confidence":0.9921353,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02623962983489037},{"word":"it","start":246.815,"end":246.895,"confidence":0.95699406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03044789843261242},{"word":"is","start":246.895,"end":247.135,"confidence":0.97716,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.02522975392639637},{"word":"it's","start":247.135,"end":247.295,"confidence":0.9872893,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.00764735322445631},{"word":"a","start":247.295,"end":247.375,"confidence":0.8752969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006646707188338041},{"word":"yeah","start":247.73,"end":247.89,"confidence":0.98542225,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.010303271003067492},{"word":"that's","start":247.89,"end":248.12999,"confidence":0.99916244,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.005751855671405792},{"word":"a","start":248.12999,"end":248.29,"confidence":0.99026173,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011734098196029665},{"word":"wi","start":248.29,"end":248.53,"confidence":0.8906047,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.009390326216816902},{"word":"fi","start":248.53,"end":248.76999,"confidence":0.99950576,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.0032663624733686447},{"word":"six","start":248.76999,"end":249.17,"confidence":0.9985819,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.00006956420838832855},{"word":"yeah","start":249.17,"end":249.32999,"confidence":0.9984792,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002800706773996353},{"word":"they're","start":249.32999,"end":249.56999,"confidence":0.9971668,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.0011691078543663025},{"word":"all","start":249.56999,"end":249.73,"confidence":0.99403507,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.007428966462612152},{"word":"wi","start":249.73,"end":249.97,"confidence":0.9929142,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.0029945187270641327},{"word":"fi","start":249.97,"end":250.12999,"confidence":0.9997564,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.0044175684452056885},{"word":"six","start":250.12999,"end":250.37,"confidence":0.7089611,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.0022952668368816376},{"word":"so","start":250.37,"end":250.61,"confidence":0.85706055,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02236730046570301},{"word":"that's","start":250.61,"end":250.84999,"confidence":0.99329364,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03921208903193474},{"word":"alright","start":250.84999,"end":251.34999,"confidence":0.9791285,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.0271228589117527},{"word":"give","start":251.48999,"end":251.65,"confidence":0.1840897,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.02305579744279385},{"word":"me","start":251.65,"end":251.81,"confidence":0.98205274,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.013020941987633703},{"word":"one","start":251.81,"end":252.04999,"confidence":0.82866263,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02317626401782036},{"word":"sec","start":252.04999,"end":252.45,"confidence":0.85368717,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.01760951802134514},{"word":"because","start":252.45,"end":252.61,"confidence":0.6501731,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06634558737277985},{"word":"for","start":252.61,"end":252.68999,"confidence":0.67630625,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.315258651971817},{"word":"some","start":252.68999,"end":252.84999,"confidence":0.9924664,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.33112162351608276},{"word":"people","start":252.84999,"end":253.17,"confidence":0.8528509,"punctuated_word":"people,","sentiment":"neutral","sentiment_score":-0.30227944254875183},{"word":"it's","start":253.17,"end":253.32999,"confidence":0.8104938,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.35941097140312195},{"word":"still","start":253.32999,"end":253.48999,"confidence":0.93711925,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.31329479813575745},{"word":"got","start":253.48999,"end":253.65,"confidence":0.9595217,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.35067543387413025},{"word":"the","start":253.65,"end":253.81,"confidence":0.9936888,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34505581855773926},{"word":"old","start":253.81,"end":254.31,"confidence":0.99022514,"punctuated_word":"old","sentiment":"negative","sentiment_score":-0.3811149299144745},{"word":"wi","start":254.53,"end":254.93,"confidence":0.99044526,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.23222360014915464},{"word":"fi","start":254.93,"end":255.25,"confidence":0.99969494,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.26139914989471436},{"word":"five","start":255.25,"end":255.75,"confidence":0.6282897,"punctuated_word":"five,","sentiment":"negative","sentiment_score":-0.40671151876449585},{"word":"which","start":257.16998,"end":257.49,"confidence":0.99868053,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.3659552931785583},{"word":"is","start":257.49,"end":257.65,"confidence":0.9998017,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4089125692844391},{"word":"not","start":257.65,"end":257.88998,"confidence":0.9998141,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3717301487922669},{"word":"compatible","start":257.88998,"end":258.38998,"confidence":0.99695134,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":-0.26119372248649597},{"word":"to","start":258.44998,"end":258.61,"confidence":0.99904054,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.37997767329216},{"word":"the","start":258.61,"end":259.11,"confidence":0.9981736,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37239429354667664},{"word":"to","start":259.33,"end":259.49,"confidence":0.8623627,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.37319448590278625},{"word":"the","start":259.49,"end":259.72998,"confidence":0.99926394,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3769281208515167},{"word":"upgrades","start":259.72998,"end":260.13,"confidence":0.9452881,"punctuated_word":"upgrades","sentiment":"neutral","sentiment_score":-0.1520605832338333},{"word":"to","start":260.21,"end":260.37,"confidence":0.9977574,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3304143249988556},{"word":"these","start":260.37,"end":260.61,"confidence":0.99206394,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.293276309967041},{"word":"boost","start":260.61,"end":260.93,"confidence":0.9293075,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.1236574798822403},{"word":"upgrades","start":260.93,"end":261.43,"confidence":0.9903272,"punctuated_word":"upgrades.","sentiment":"neutral","sentiment_score":-0.22247448563575745},{"word":"alright","start":263.055,"end":263.455,"confidence":0.99288964,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.010194329544901848},{"word":"let","start":263.455,"end":263.615,"confidence":0.99931407,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.044826749712228775},{"word":"me","start":263.615,"end":263.775,"confidence":0.99993455,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.028436902910470963},{"word":"just","start":263.775,"end":263.935,"confidence":0.999711,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016056977212429047},{"word":"i'm","start":264.095,"end":264.335,"confidence":0.9993446,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0043013631366193295},{"word":"gonna","start":264.335,"end":264.655,"confidence":0.99357754,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0011858437210321426},{"word":"cut","start":264.655,"end":264.975,"confidence":0.9989849,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.005628928542137146},{"word":"your","start":264.975,"end":265.295,"confidence":0.9989519,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014722302556037905},{"word":"internet","start":265.295,"end":265.795,"confidence":0.90466017,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.04541043937206268},{"word":"off","start":265.855,"end":266.095,"confidence":0.9992704,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.03761695325374603},{"word":"now","start":266.095,"end":266.575,"confidence":0.9967555,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.02081478387117386},{"word":"just","start":266.575,"end":266.895,"confidence":0.9952559,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.024407222867012024},{"word":"hang","start":266.895,"end":267.135,"confidence":0.9991208,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.030263626947999},{"word":"on","start":267.135,"end":267.375,"confidence":0.9991242,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01705193519592285},{"word":"a","start":267.375,"end":267.455,"confidence":0.99637175,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0021878741681575775},{"word":"sec","start":267.455,"end":267.695,"confidence":0.9758389,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.0020149704068899155},{"word":"let","start":267.695,"end":267.855,"confidence":0.9994147,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.002982553094625473},{"word":"me","start":267.855,"end":268.015,"confidence":0.99991214,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.003989364951848984},{"word":"just","start":268.015,"end":268.255,"confidence":0.99976104,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.001024436205625534},{"word":"where","start":269.535,"end":269.695,"confidence":0.9732142,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.013997063040733336},{"word":"are","start":269.695,"end":269.855,"confidence":0.99770206,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005408152937889099},{"word":"we","start":269.855,"end":270.175,"confidence":0.9882053,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.004646912217140198},{"word":"where","start":270.175,"end":270.415,"confidence":0.9930796,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.014792481437325478},{"word":"are","start":270.415,"end":270.575,"confidence":0.993479,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.000309724360704422},{"word":"we","start":270.575,"end":271.075,"confidence":0.99747616,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.00928997341543436},{"word":"it","start":278.86002,"end":279.02002,"confidence":0.6304774,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.016056902706623077},{"word":"doesn't","start":279.02002,"end":279.34,"confidence":0.9992787,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.017624124884605408},{"word":"take","start":279.34,"end":279.66,"confidence":0.99944156,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.010380752384662628},{"word":"long","start":279.66,"end":279.82,"confidence":0.86546063,"punctuated_word":"long,","sentiment":"neutral","sentiment_score":0.01060793548822403},{"word":"but","start":279.82,"end":280.06,"confidence":0.8025352,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":0.056131597608327866},{"word":"yeah","start":280.06,"end":280.30002,"confidence":0.9824502,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.08743560314178467},{"word":"i'll","start":280.30002,"end":280.54,"confidence":0.9996966,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09278198331594469},{"word":"do","start":280.54,"end":280.62,"confidence":0.999566,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08145210146903992},{"word":"it","start":280.62,"end":280.78,"confidence":0.9989649,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0954376459121704},{"word":"while","start":280.78,"end":281.02002,"confidence":0.97806793,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.08184084296226501},{"word":"i've","start":281.02002,"end":281.1,"confidence":0.99283993,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.10016068071126938},{"word":"got","start":281.1,"end":281.34,"confidence":0.8866706,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.10003282874822617},{"word":"you","start":281.34,"end":281.5,"confidence":0.9947432,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09093307703733444},{"word":"online","start":281.5,"end":281.98,"confidence":0.91723275,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.07081414759159088},{"word":"that","start":281.98,"end":282.14,"confidence":0.66078943,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1198449581861496},{"word":"way","start":282.14,"end":282.64,"confidence":0.9864067,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.0398368239402771},{"word":"alright","start":283.98,"end":284.46002,"confidence":0.78414655,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04592623934149742},{"word":"the","start":284.46002,"end":284.7,"confidence":0.9604678,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03567204996943474},{"word":"password","start":284.7,"end":285.2,"confidence":0.85448515,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.04004400223493576},{"word":"yep","start":285.34,"end":285.84,"confidence":0.99936235,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.059332337230443954},{"word":"copy","start":286.06,"end":286.56,"confidence":0.7619537,"punctuated_word":"Copy.","sentiment":"neutral","sentiment_score":0.022503633052110672},{"word":"nice","start":292.425,"end":292.82498,"confidence":0.8119931,"punctuated_word":"Nice.","sentiment":"neutral","sentiment_score":0.2333412170410156},{"word":"alright","start":292.82498,"end":293.32498,"confidence":0.99869174,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.094723641872406},{"word":"so","start":293.38498,"end":293.88498,"confidence":0.997982,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0438157320022583},{"word":"we're","start":294.185,"end":294.425,"confidence":0.95406896,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04830373451113701},{"word":"on","start":294.425,"end":294.66498,"confidence":0.81010866,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04152364283800125},{"word":"a","start":294.66498,"end":294.82498,"confidence":0.8949459,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03429219126701355},{"word":"140","start":294.82498,"end":295.965,"confidence":0.98858243,"punctuated_word":"140.","sentiment":"neutral","sentiment_score":0.025078844279050827},{"word":"okay","start":296.985,"end":297.305,"confidence":0.99824077,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0053438451141119},{"word":"so","start":297.305,"end":297.54498,"confidence":0.9994797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013741150498390198},{"word":"that's","start":297.54498,"end":297.785,"confidence":0.999009,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.02181236445903778},{"word":"gonna","start":297.785,"end":298.10498,"confidence":0.9893552,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.029523653909564015},{"word":"be","start":298.10498,"end":298.345,"confidence":0.99839777,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.017180249094963074},{"word":"deleted","start":298.345,"end":298.845,"confidence":0.99809396,"punctuated_word":"deleted.","sentiment":"neutral","sentiment_score":-0.029217319563031197},{"word":"okay","start":300.1,"end":300.34,"confidence":0.9980526,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02073311060667038},{"word":"so","start":300.34,"end":300.42,"confidence":0.9996152,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04047359898686409},{"word":"we've","start":300.42,"end":300.82,"confidence":0.93600035,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.03723742067813873},{"word":"just","start":300.82,"end":301.22,"confidence":0.9999068,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.030695371329784393},{"word":"cut","start":301.22,"end":301.46,"confidence":0.98594636,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.027870573103427887},{"word":"your","start":301.46,"end":301.7,"confidence":0.99913776,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04386433959007263},{"word":"internet","start":301.7,"end":302.1,"confidence":0.9378573,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05265313386917114},{"word":"off","start":302.1,"end":302.26,"confidence":0.98758435,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.05677130073308945},{"word":"it","start":302.26,"end":302.5,"confidence":0.97758865,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0228632390499115},{"word":"might","start":302.5,"end":302.66,"confidence":0.9971781,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.05884753167629242},{"word":"still","start":302.66,"end":302.98,"confidence":0.99781513,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03553999960422516},{"word":"fly","start":302.98,"end":303.14,"confidence":0.78498775,"punctuated_word":"fly","sentiment":"neutral","sentiment_score":0.009886659681797028},{"word":"for","start":303.14,"end":303.26,"confidence":0.9990344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.033403705805540085},{"word":"a","start":303.26,"end":303.38,"confidence":0.99329925,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009625013917684557},{"word":"couple","start":303.38,"end":303.7,"confidence":0.9998486,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.026767298579216003},{"word":"of","start":303.7,"end":303.78,"confidence":0.9861383,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.006268762052059174},{"word":"seconds","start":303.78,"end":304.18,"confidence":0.9514703,"punctuated_word":"seconds,","sentiment":"neutral","sentiment_score":0.003459841012954712},{"word":"but","start":304.18,"end":304.68,"confidence":0.9998398,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.003711625933647156},{"word":"it","start":304.9,"end":305.06,"confidence":0.9997017,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0173516646027565},{"word":"should","start":305.06,"end":305.38,"confidence":0.9996978,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.001831553876399994},{"word":"cut","start":305.38,"end":305.62,"confidence":0.9983637,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.029736626893281937},{"word":"off","start":305.62,"end":306.12,"confidence":0.9987761,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.027016952633857727},{"word":"so","start":308.66,"end":308.9,"confidence":0.9379541,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013868283480405807},{"word":"i'm","start":308.9,"end":309.06,"confidence":0.9991357,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02868933230638504},{"word":"just","start":309.06,"end":309.22,"confidence":0.99982136,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02865825593471527},{"word":"gonna","start":309.22,"end":309.54,"confidence":0.99818015,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.02894776500761509},{"word":"check","start":309.54,"end":309.78,"confidence":0.9773999,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.030980031937360764},{"word":"your","start":309.78,"end":309.94,"confidence":0.9983392,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04138759151101112},{"word":"ntd","start":309.94,"end":310.44,"confidence":0.71793467,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.026200007647275925},{"word":"box","start":310.58002,"end":310.98,"confidence":0.9858817,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.024586092680692673},{"word":"you","start":310.98,"end":311.22,"confidence":0.99742126,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.005343601107597351},{"word":"have","start":311.22,"end":311.72,"confidence":0.9997677,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0041401684284210205},{"word":"a","start":311.94,"end":312.34,"confidence":0.9994832,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001881355419754982},{"word":"black","start":312.34,"end":312.58002,"confidence":0.94064057,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.004798416048288345},{"word":"one","start":312.58002,"end":312.82,"confidence":0.98678476,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.006075095385313034},{"word":"on","start":312.82,"end":312.98,"confidence":0.9992799,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015075687319040298},{"word":"the","start":312.98,"end":313.06,"confidence":0.9997689,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006770394742488861},{"word":"wall","start":313.06,"end":313.38,"confidence":0.99625254,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.006422625854611397},{"word":"right","start":313.38,"end":313.88,"confidence":0.99948967,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.026309316977858543},{"word":"okay","start":315.29498,"end":315.615,"confidence":0.99496996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.094387449324131},{"word":"cool","start":315.615,"end":316.115,"confidence":0.99904424,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.12091845273971558},{"word":"are","start":318.575,"end":318.735,"confidence":0.7386895,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.06525551527738571},{"word":"you","start":318.735,"end":318.895,"confidence":0.98805505,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06531869620084763},{"word":"sure","start":318.895,"end":319.215,"confidence":0.8733072,"punctuated_word":"sure?","sentiment":"neutral","sentiment_score":0.07281909137964249},{"word":"yes","start":319.215,"end":319.715,"confidence":0.9841999,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04776347428560257},{"word":"okay","start":319.855,"end":320.175,"confidence":0.9723803,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.036339618265628815},{"word":"so","start":320.175,"end":320.415,"confidence":0.99771416,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0361696183681488},{"word":"that's","start":320.415,"end":320.915,"confidence":0.87334645,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05025666952133179},{"word":"come","start":323.29498,"end":323.535,"confidence":0.97175837,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.05089038237929344},{"word":"on","start":323.535,"end":323.775,"confidence":0.99515045,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.05816410854458809},{"word":"just","start":323.775,"end":324.01498,"confidence":0.9558566,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04287894070148468},{"word":"waiting","start":324.01498,"end":324.335,"confidence":0.99860173,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.049863051623106},{"word":"for","start":324.335,"end":324.495,"confidence":0.9994679,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021576866507530212},{"word":"the","start":324.495,"end":324.655,"confidence":0.9969349,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0420684777200222},{"word":"up","start":324.655,"end":324.815,"confidence":0.38020688,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.05585331469774246},{"word":"okay","start":324.895,"end":325.135,"confidence":0.94015145,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04241535812616348},{"word":"that's","start":325.135,"end":325.455,"confidence":0.835951,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.013004772365093231},{"word":"happened","start":325.455,"end":325.95,"confidence":0.95533276,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":0.026369869709014893},{"word":"so","start":326.83002,"end":327.15002,"confidence":0.99435186,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024660732597112656},{"word":"let's","start":327.15002,"end":327.47,"confidence":0.9969206,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.032754480838775635},{"word":"go","start":327.47,"end":327.79,"confidence":0.97585773,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.02416176348924637},{"word":"to","start":327.79,"end":328.11002,"confidence":0.9710849,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03281527757644653},{"word":"services","start":328.11002,"end":328.61002,"confidence":0.9379691,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.02229766547679901},{"word":"internet","start":331.39,"end":331.89,"confidence":0.9622102,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.0274953655898571},{"word":"service","start":332.11002,"end":332.61002,"confidence":0.84954154,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.021335754543542865},{"word":"that","start":334.03,"end":334.27002,"confidence":0.52047724,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.027301611378788948},{"word":"was","start":334.27002,"end":334.59003,"confidence":0.9966343,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02288101240992546},{"word":"the","start":334.59003,"end":334.75,"confidence":0.9990808,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025246694684028625},{"word":"140","start":334.75,"end":335.97,"confidence":0.996628,"punctuated_word":"140.","sentiment":"neutral","sentiment_score":0.02899431809782982},{"word":"yep","start":336.75,"end":337.25,"confidence":0.9988828,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07616224139928818},{"word":"mhmm","start":342.96503,"end":343.46503,"confidence":0.9295026,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.005358562804758549},{"word":"what","start":346.165,"end":346.665,"confidence":0.9845201,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03225235641002655},{"word":"what","start":346.80502,"end":347.045,"confidence":0.86838204,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.027266528457403183},{"word":"playstation","start":347.045,"end":347.545,"confidence":0.6451022,"punctuated_word":"PlayStation","sentiment":"neutral","sentiment_score":-0.05425289645791054},{"word":"is","start":347.68503,"end":347.845,"confidence":0.99938035,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.022904444485902783},{"word":"your","start":347.845,"end":348.005,"confidence":0.99852765,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017695017158985138},{"word":"son","start":348.005,"end":348.325,"confidence":0.9995728,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.029665634036064148},{"word":"using","start":348.325,"end":348.825,"confidence":0.99955046,"punctuated_word":"using?","sentiment":"neutral","sentiment_score":-0.0219707153737545},{"word":"okay","start":358.42,"end":358.66,"confidence":0.779387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02128769643604755},{"word":"so","start":358.66,"end":358.98,"confidence":0.99385345,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05667697265744209},{"word":"the","start":358.98,"end":359.14,"confidence":0.5765324,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05279013514518738},{"word":"okay","start":359.22,"end":359.46002,"confidence":0.9879912,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.023176325485110283},{"word":"so","start":359.46002,"end":359.62003,"confidence":0.9972155,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14087900519371033},{"word":"that's","start":359.62003,"end":359.78,"confidence":0.99776125,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.18710443377494812},{"word":"got","start":359.78,"end":359.94,"confidence":0.98663586,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.23071302473545072},{"word":"nothing","start":359.94,"end":360.34003,"confidence":0.9994143,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.24084776639938352},{"word":"to","start":360.34003,"end":360.5,"confidence":0.99799097,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24772930145263672},{"word":"do","start":360.5,"end":360.82,"confidence":0.99935156,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2845172882080078},{"word":"with","start":360.82,"end":361.06,"confidence":0.99952114,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.270276814699173},{"word":"the","start":361.06,"end":361.14,"confidence":0.99317944,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21017108857631683},{"word":"modem","start":361.14,"end":361.54,"confidence":0.9670861,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":-0.18799325823783877},{"word":"that's","start":361.54,"end":361.78,"confidence":0.99871534,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16456712782382965},{"word":"got","start":361.78,"end":362.02002,"confidence":0.9924419,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.14566954970359802},{"word":"to","start":362.02002,"end":362.1,"confidence":0.999448,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11138471961021423},{"word":"do","start":362.1,"end":362.34003,"confidence":0.999446,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16593490540981293},{"word":"with","start":362.34003,"end":362.84003,"confidence":0.9995295,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12792108952999115},{"word":"the","start":365.06,"end":365.46002,"confidence":0.9528918,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1272711604833603},{"word":"coverage","start":365.46002,"end":365.96002,"confidence":0.989459,"punctuated_word":"coverage.","sentiment":"neutral","sentiment_score":-0.10556858777999878},{"word":"hang","start":367.655,"end":367.815,"confidence":0.988337,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.05411253124475479},{"word":"on","start":367.815,"end":367.975,"confidence":0.9959036,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.031175579875707623},{"word":"let","start":367.975,"end":368.215,"confidence":0.9996487,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.10094419866800308},{"word":"me","start":368.215,"end":368.29498,"confidence":0.9999151,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0860850140452385},{"word":"just","start":368.29498,"end":368.535,"confidence":0.9997292,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07452407479286194},{"word":"finish","start":368.535,"end":368.85498,"confidence":0.9995048,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":0.06717586517333984},{"word":"this","start":368.85498,"end":368.935,"confidence":0.99742436,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09731835871934892},{"word":"off","start":368.935,"end":369.175,"confidence":0.9738452,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":0.06251242756843567},{"word":"hang","start":369.175,"end":369.41498,"confidence":0.99784863,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.04155396670103073},{"word":"on","start":369.41498,"end":369.57498,"confidence":0.99924904,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.043735139071941376},{"word":"a","start":369.57498,"end":369.735,"confidence":0.9925364,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04822570085525513},{"word":"sec","start":369.735,"end":370.235,"confidence":0.99206877,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.038845695555210114},{"word":"okay","start":370.535,"end":370.85498,"confidence":0.9561249,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05437528342008591},{"word":"so","start":370.85498,"end":371.095,"confidence":0.9880235,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06113327294588089},{"word":"let's","start":371.095,"end":371.495,"confidence":0.678182,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.06386770308017731},{"word":"say","start":371.495,"end":371.995,"confidence":0.623726,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.06431420892477036},{"word":"that's","start":374.13498,"end":374.535,"confidence":0.5856601,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0903964564204216},{"word":"done","start":374.535,"end":375.035,"confidence":0.8200127,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.06543174386024475},{"word":"and","start":375.255,"end":375.755,"confidence":0.58564067,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02879292145371437},{"word":"oh","start":375.97498,"end":376.13498,"confidence":0.89226925,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.01898972876369953},{"word":"no","start":376.13498,"end":376.29498,"confidence":0.8694174,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.001702411100268364},{"word":"hang","start":376.29498,"end":376.535,"confidence":0.99317545,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.006855376996099949},{"word":"on","start":376.535,"end":377.01498,"confidence":0.99725664,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.0009765038266777992},{"word":"where","start":377.01498,"end":377.255,"confidence":0.9949538,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.009711528196930884},{"word":"are","start":377.255,"end":377.41498,"confidence":0.99833256,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0002883113920688629},{"word":"we","start":377.41498,"end":377.735,"confidence":0.82907945,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":0.016691695898771286},{"word":"this","start":377.735,"end":378.055,"confidence":0.9790363,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02131984755396843},{"word":"one","start":378.055,"end":378.29498,"confidence":0.99890685,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.019754672423005104},{"word":"here","start":378.29498,"end":378.79498,"confidence":0.97389185,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02644171565771103},{"word":"first","start":380.69498,"end":381.19498,"confidence":0.65724015,"punctuated_word":"First.","sentiment":"neutral","sentiment_score":0.03620869666337967},{"word":"alright","start":385.99002,"end":386.31,"confidence":0.898412,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08654014766216278},{"word":"so","start":386.31,"end":386.55002,"confidence":0.98826873,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0971534177660942},{"word":"that's","start":386.55002,"end":386.79,"confidence":0.99950236,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1417326033115387},{"word":"all","start":386.79,"end":387.03,"confidence":0.9998022,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14698705077171326},{"word":"done","start":387.03,"end":387.51,"confidence":0.9990006,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.14190584421157837},{"word":"i'm","start":387.51,"end":387.67,"confidence":0.98416245,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12473732233047484},{"word":"gonna","start":387.67,"end":388.17,"confidence":0.9934958,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.10843034088611604},{"word":"get","start":388.79,"end":389.03,"confidence":0.9931351,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09535055607557295},{"word":"you","start":389.03,"end":389.19,"confidence":0.99780995,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09415260702371596},{"word":"to","start":389.19,"end":389.35,"confidence":0.82031214,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05378220975399017},{"word":"when","start":389.51,"end":389.99002,"confidence":0.99663264,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.05109242349863053},{"word":"i'm","start":390.23,"end":390.47,"confidence":0.97185254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.057597603648900986},{"word":"just","start":390.47,"end":390.63,"confidence":0.9569242,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.044398657977581024},{"word":"gonna","start":390.63,"end":390.87,"confidence":0.99466777,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.05812908709049225},{"word":"get","start":390.87,"end":391.11002,"confidence":0.9975795,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04750189930200577},{"word":"you","start":391.11002,"end":391.35,"confidence":0.99517125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04789840430021286},{"word":"to","start":391.35,"end":391.51,"confidence":0.8739604,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030211972072720528},{"word":"not","start":391.91,"end":392.23,"confidence":0.9982734,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.03980266302824021},{"word":"yet","start":392.23,"end":392.73,"confidence":0.9668025,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":0.032194770872592926},{"word":"when","start":393.43002,"end":393.67,"confidence":0.9992151,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.020565271377563477},{"word":"the","start":393.67,"end":393.91,"confidence":0.99941206,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024563223123550415},{"word":"service","start":393.91,"end":394.23,"confidence":0.99917334,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.02296782284975052},{"word":"comes","start":394.23,"end":394.55002,"confidence":0.9992107,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":0.0252669844776392},{"word":"on","start":394.55002,"end":394.63,"confidence":0.8376874,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.03121289238333702},{"word":"just","start":394.63,"end":394.87,"confidence":0.9837462,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023391906172037125},{"word":"to","start":394.87,"end":395.19,"confidence":0.9058864,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.020130695775151253},{"word":"unplug","start":395.19,"end":395.67,"confidence":0.9983232,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.013283703476190569},{"word":"the","start":395.67,"end":395.83002,"confidence":0.99733365,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013259394094347954},{"word":"router","start":395.83002,"end":396.23,"confidence":0.99791604,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.019392387941479683},{"word":"for","start":396.23,"end":396.63,"confidence":0.9974814,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.014566153287887572},{"word":"ten","start":396.63,"end":397.005,"confidence":0.6181826,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":0.026415541768074036},{"word":"thirty","start":397.325,"end":397.565,"confidence":0.725678,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.027137165889143944},{"word":"seconds","start":397.565,"end":397.965,"confidence":0.9984895,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":0.031157132238149643},{"word":"and","start":397.965,"end":398.125,"confidence":0.8913279,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014215680770576},{"word":"then","start":398.125,"end":398.365,"confidence":0.9992174,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.013350630179047585},{"word":"plug","start":398.365,"end":398.605,"confidence":0.9970601,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.012295185588300228},{"word":"it","start":398.605,"end":398.685,"confidence":0.98396605,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.015403572469949722},{"word":"back","start":398.685,"end":398.92502,"confidence":0.99898905,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.010889197699725628},{"word":"in","start":398.92502,"end":399.42502,"confidence":0.80671877,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":0.01003033109009266},{"word":"yeah","start":403.085,"end":403.405,"confidence":0.9749651,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00763139920309186},{"word":"the","start":403.405,"end":403.565,"confidence":0.9989189,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.000361735001206398},{"word":"power","start":403.565,"end":403.805,"confidence":0.9759276,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.012991655617952349},{"word":"that's","start":403.805,"end":404.125,"confidence":0.9975985,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.009704005904495716},{"word":"plugged","start":404.125,"end":404.365,"confidence":0.9966164,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.009816648438572884},{"word":"in","start":404.365,"end":404.525,"confidence":0.99452657,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010857776738703253},{"word":"the","start":404.525,"end":404.605,"confidence":0.99462223,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00998947024345398},{"word":"back","start":404.605,"end":404.765,"confidence":0.99982244,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.013458703644573689},{"word":"of","start":404.765,"end":404.92502,"confidence":0.99936146,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010486925020813942},{"word":"the","start":404.92502,"end":405.005,"confidence":0.9991041,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012684915214776993},{"word":"router","start":405.005,"end":405.405,"confidence":0.9313229,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.012621982023119926},{"word":"there's","start":405.405,"end":405.64502,"confidence":0.99896795,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.007878938689827919},{"word":"a","start":405.64502,"end":405.725,"confidence":0.9996043,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.009573983028531076},{"word":"little","start":405.725,"end":406.125,"confidence":0.99993837,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.010426465421915054},{"word":"cable","start":406.125,"end":406.625,"confidence":0.68799865,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":0.002165550831705332},{"word":"how","start":407.085,"end":407.325,"confidence":0.2577496,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.015474975109100342},{"word":"is","start":407.325,"end":407.48502,"confidence":0.59583217,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01514720544219017},{"word":"it","start":407.48502,"end":407.64502,"confidence":0.90844977,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.005406309850513935},{"word":"but","start":407.64502,"end":407.885,"confidence":0.7807079,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.048296473920345306},{"word":"not","start":407.885,"end":408.045,"confidence":0.9958497,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05878256261348725},{"word":"yet","start":408.045,"end":408.365,"confidence":0.8620521,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.08458782732486725},{"word":"not","start":408.365,"end":408.605,"confidence":0.87479335,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.08237530291080475},{"word":"just","start":408.605,"end":408.765,"confidence":0.9830671,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09908640384674072},{"word":"yet","start":408.765,"end":409.005,"confidence":0.99573433,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.10501957684755324},{"word":"i'll","start":409.005,"end":409.165,"confidence":0.9989364,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02859079092741013},{"word":"tell","start":409.165,"end":409.325,"confidence":0.99947506,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.01963735930621624},{"word":"you","start":409.325,"end":409.48502,"confidence":0.99901295,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017566634342074394},{"word":"when","start":409.48502,"end":409.725,"confidence":0.9798378,"punctuated_word":"when.","sentiment":"neutral","sentiment_score":-0.02098703756928444},{"word":"hang","start":409.725,"end":409.885,"confidence":0.9948748,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.006167707033455372},{"word":"on","start":409.885,"end":410.385,"confidence":0.9971522,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.0010653501376509666},{"word":"okay","start":416.71002,"end":417.11002,"confidence":0.9957725,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05077651888132095},{"word":"so","start":417.11002,"end":417.43002,"confidence":0.9963672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07707464694976807},{"word":"that's","start":417.43002,"end":417.67,"confidence":0.9982982,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.11534660309553146},{"word":"done","start":417.67,"end":418.07,"confidence":0.9775212,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.1109723150730133},{"word":"that's","start":418.07,"end":418.31,"confidence":0.9964345,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.171023890376091},{"word":"done","start":418.31,"end":418.63,"confidence":0.99934113,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.15583133697509766},{"word":"that's","start":418.63,"end":418.87,"confidence":0.9959978,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16780494153499603},{"word":"done","start":418.87,"end":419.37,"confidence":0.999732,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.14068737626075745},{"word":"yep","start":419.83002,"end":420.07,"confidence":0.8083073,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03870822489261627},{"word":"just","start":420.07,"end":420.39,"confidence":0.62011445,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.02403990551829338},{"word":"you","start":420.63,"end":420.71002,"confidence":0.9711086,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04517139866948128},{"word":"probably","start":420.71002,"end":421.11002,"confidence":0.99779546,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.04727737605571747},{"word":"might","start":421.11002,"end":421.27002,"confidence":0.9988971,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.05440682917833328},{"word":"have","start":421.27002,"end":421.51,"confidence":0.92606,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05736246705055237},{"word":"noticed","start":421.51,"end":421.83002,"confidence":0.9973968,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.04866258054971695},{"word":"that","start":421.83002,"end":421.99002,"confidence":0.963577,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08451817184686661},{"word":"the","start":421.99002,"end":422.07,"confidence":0.9054769,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07171818614006042},{"word":"maybe","start":422.31,"end":422.63,"confidence":0.9948537,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.07685673981904984},{"word":"the","start":422.63,"end":422.71002,"confidence":0.99676394,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08443297445774078},{"word":"light","start":422.71002,"end":422.95,"confidence":0.98951834,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.07072032988071442},{"word":"on","start":422.95,"end":423.11002,"confidence":0.988247,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10769223421812056},{"word":"the","start":423.11002,"end":423.19,"confidence":0.95074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09862439334392548},{"word":"router","start":423.19,"end":423.43,"confidence":0.2590316,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0631629154086113},{"word":"has","start":423.43,"end":423.67,"confidence":0.5547758,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1156739741563797},{"word":"gone","start":423.67,"end":423.91,"confidence":0.9972818,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.08991066366434097},{"word":"red","start":423.91,"end":424.41,"confidence":0.8719654,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.08648958057165146},{"word":"okay","start":427.105,"end":427.42502,"confidence":0.9981137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0654362365603447},{"word":"well","start":427.42502,"end":427.74503,"confidence":0.7249812,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.1774079203605652},{"word":"that's","start":427.74503,"end":428.24503,"confidence":0.8986402,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.33376771211624146},{"word":"good","start":428.30502,"end":428.46503,"confidence":0.9847995,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4450971782207489},{"word":"that's","start":428.46503,"end":428.70502,"confidence":0.99934995,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6160777807235718},{"word":"a","start":428.70502,"end":428.785,"confidence":0.997232,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.583318829536438},{"word":"good","start":428.785,"end":429.105,"confidence":0.99988544,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5497366786003113},{"word":"sign","start":429.105,"end":429.42502,"confidence":0.9164636,"punctuated_word":"sign.","sentiment":"positive","sentiment_score":0.49427512288093567},{"word":"then","start":429.42502,"end":429.92502,"confidence":0.9434198,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.21619147062301636},{"word":"it'll","start":430.14502,"end":430.545,"confidence":0.8769398,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.21310722827911377},{"word":"just","start":430.545,"end":430.785,"confidence":0.9975235,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.18594466149806976},{"word":"come","start":430.785,"end":430.945,"confidence":0.99980766,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.2122287005186081},{"word":"on","start":430.945,"end":431.445,"confidence":0.9700578,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.15984877943992615},{"word":"it","start":431.74503,"end":431.825,"confidence":0.33565778,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1608852595090866},{"word":"takes","start":431.825,"end":432.065,"confidence":0.75310475,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":0.15432722866535187},{"word":"about","start":432.065,"end":432.225,"confidence":0.95628387,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.1525997370481491},{"word":"a","start":432.225,"end":432.30502,"confidence":0.9181634,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17832845449447632},{"word":"couple","start":432.30502,"end":432.46503,"confidence":0.999246,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.14151427149772644},{"word":"of","start":432.46503,"end":432.545,"confidence":0.9498836,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.15160521864891052},{"word":"minutes","start":432.545,"end":432.86502,"confidence":0.9993438,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.17661458253860474},{"word":"for","start":432.86502,"end":433.02502,"confidence":0.99539363,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15258975327014923},{"word":"it","start":433.02502,"end":433.105,"confidence":0.99899083,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16112253069877625},{"word":"to","start":433.105,"end":433.185,"confidence":0.996021,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1496059000492096},{"word":"come","start":433.185,"end":433.42502,"confidence":0.9994923,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.1309700906276703},{"word":"back","start":433.42502,"end":433.58502,"confidence":0.99881434,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1494186371564865},{"word":"on","start":433.58502,"end":434.08502,"confidence":0.98909956,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.11242035031318665},{"word":"once","start":435.105,"end":435.345,"confidence":0.9946725,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.05884978175163269},{"word":"i","start":435.345,"end":435.505,"confidence":0.999767,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11050243675708772},{"word":"tell","start":435.505,"end":435.74503,"confidence":0.9794667,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.14330579340457916},{"word":"you","start":435.74503,"end":435.98502,"confidence":0.999129,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14225071668624878},{"word":"it's","start":435.98502,"end":436.225,"confidence":0.95448744,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.14252233505249023},{"word":"on","start":436.225,"end":436.725,"confidence":0.98458284,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":0.1103089302778244},{"word":"just","start":436.785,"end":437.285,"confidence":0.9982162,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08099532127380371},{"word":"quickly","start":437.905,"end":438.405,"confidence":0.9975789,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.08576138317584991},{"word":"pull","start":438.93,"end":439.25,"confidence":0.998594,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.07447698712348938},{"word":"the","start":439.25,"end":439.33,"confidence":0.9964547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07843323796987534},{"word":"plug","start":439.33,"end":439.65,"confidence":0.98754185,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.06261567026376724},{"word":"out","start":439.65,"end":439.97,"confidence":0.54486006,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.06994499266147614},{"word":"just","start":439.97,"end":440.13,"confidence":0.8291416,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06768722832202911},{"word":"count","start":440.13,"end":440.37,"confidence":0.9803775,"punctuated_word":"count","sentiment":"neutral","sentiment_score":0.041439250111579895},{"word":"the","start":440.37,"end":440.61,"confidence":0.8624846,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0711609274148941},{"word":"30","start":440.61,"end":441.00998,"confidence":0.9827355,"punctuated_word":"30,","sentiment":"neutral","sentiment_score":0.06915076076984406},{"word":"put","start":441.00998,"end":441.16998,"confidence":0.99368286,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.05742979422211647},{"word":"it","start":441.16998,"end":441.33,"confidence":0.9983962,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07572595775127411},{"word":"back","start":441.33,"end":441.49,"confidence":0.9998976,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06528948992490768},{"word":"in","start":441.49,"end":441.99,"confidence":0.9458491,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.03810648620128632},{"word":"and","start":442.61,"end":442.85,"confidence":0.99845374,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025395115837454796},{"word":"then","start":442.85,"end":443.35,"confidence":0.9994281,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.021068325266242027},{"word":"do","start":443.41,"end":443.65,"confidence":0.88362944,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008702071383595467},{"word":"you","start":443.65,"end":443.72998,"confidence":0.99980193,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01763797737658024},{"word":"have","start":443.72998,"end":443.81,"confidence":0.9998486,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019449010491371155},{"word":"a","start":443.81,"end":444.05,"confidence":0.9997497,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.014857415109872818},{"word":"laptop","start":444.05,"end":444.55,"confidence":0.9999114,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":0.024434076622128487},{"word":"or","start":444.85,"end":445.00998,"confidence":0.9623591,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.010776231065392494},{"word":"anything","start":445.00998,"end":445.33,"confidence":0.93590415,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.012865114957094193},{"word":"like","start":445.33,"end":445.57,"confidence":0.99909234,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.004889927804470062},{"word":"that","start":445.57,"end":446.07,"confidence":0.99887604,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.024847976863384247},{"word":"oh","start":447.25,"end":447.41,"confidence":0.88625866,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12820221483707428},{"word":"good","start":447.41,"end":447.88998,"confidence":0.9992169,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.14604094624519348},{"word":"so","start":447.88998,"end":448.13,"confidence":0.9990103,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07242385298013687},{"word":"what","start":448.13,"end":448.28998,"confidence":0.9985078,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.10513914376497269},{"word":"we'll","start":448.28998,"end":448.53,"confidence":0.9997543,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.096442811191082},{"word":"do","start":448.53,"end":448.69,"confidence":0.9998129,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10272151231765748},{"word":"is","start":448.69,"end":448.85,"confidence":0.99934226,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07253447920084},{"word":"we'll","start":448.85,"end":449.09,"confidence":0.9963195,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.08854928612709045},{"word":"run","start":449.09,"end":449.25,"confidence":0.999746,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.07674771547317505},{"word":"a","start":449.25,"end":449.33,"confidence":0.9995771,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08191972225904465},{"word":"couple","start":449.33,"end":449.57,"confidence":0.9997135,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.08194468915462494},{"word":"of","start":449.57,"end":449.72998,"confidence":0.99810576,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07416804134845734},{"word":"tests","start":449.72998,"end":449.97,"confidence":0.97171265,"punctuated_word":"tests","sentiment":"neutral","sentiment_score":0.07804644107818604},{"word":"on","start":449.97,"end":450.13,"confidence":0.9997254,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05119478702545166},{"word":"your","start":450.13,"end":450.37,"confidence":0.9998728,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05808694660663605},{"word":"laptop","start":450.37,"end":450.87,"confidence":0.99990726,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":0.03782893717288971},{"word":"and","start":453.615,"end":454.115,"confidence":0.99956065,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026569485664367676},{"word":"take","start":454.335,"end":454.575,"confidence":0.89930886,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.018725641071796417},{"word":"it","start":454.575,"end":454.735,"confidence":0.99862456,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03322068229317665},{"word":"from","start":454.735,"end":454.975,"confidence":0.99970406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.00809861347079277},{"word":"there","start":454.975,"end":455.455,"confidence":0.99339116,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.01788293942809105},{"word":"but","start":455.455,"end":455.695,"confidence":0.76782274,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.005590364336967468},{"word":"the","start":455.695,"end":455.855,"confidence":0.993079,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010696757584810255},{"word":"xbox","start":455.855,"end":456.335,"confidence":0.939304,"punctuated_word":"Xbox,","sentiment":"neutral","sentiment_score":-0.027320507913827896},{"word":"you","start":456.335,"end":456.415,"confidence":0.9912339,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014395710080862044},{"word":"know","start":456.415,"end":456.655,"confidence":0.9964096,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.018961727619171143},{"word":"140","start":456.655,"end":457.375,"confidence":0.92511255,"punctuated_word":"140","sentiment":"neutral","sentiment_score":0.032818324863910675},{"word":"is","start":457.375,"end":457.455,"confidence":0.7265346,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028568755835294724},{"word":"plenty","start":457.455,"end":457.775,"confidence":0.9626845,"punctuated_word":"plenty.","sentiment":"neutral","sentiment_score":0.014975771307945251},{"word":"does","start":457.775,"end":458.095,"confidence":0.9875168,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.012499488890171053},{"word":"it","start":458.095,"end":458.255,"confidence":0.54163057,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.012007366865873337},{"word":"play","start":458.255,"end":458.755,"confidence":0.99343574,"punctuated_word":"play","sentiment":"neutral","sentiment_score":-0.01034458726644516},{"word":"i","start":461.615,"end":461.775,"confidence":0.9823099,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0317847803235054},{"word":"shouldn't","start":461.775,"end":462.255,"confidence":0.9972943,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.04714184254407883},{"word":"i","start":462.255,"end":462.415,"confidence":0.8154655,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03846793994307518},{"word":"shouldn't","start":462.415,"end":462.815,"confidence":0.9997569,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.05186440795660019},{"word":"say","start":462.815,"end":463.055,"confidence":0.9985507,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.04873677343130112},{"word":"that","start":463.055,"end":463.455,"confidence":0.78454435,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.03703119233250618},{"word":"i","start":463.455,"end":463.695,"confidence":0.7944277,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02330654114484787},{"word":"sorry","start":464.01498,"end":464.51498,"confidence":0.9580476,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.0251136627048254},{"word":"so","start":469.06998,"end":469.38998,"confidence":0.9446766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004460597410798073},{"word":"is","start":469.38998,"end":469.55,"confidence":0.8269917,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.008881382644176483},{"word":"is","start":469.55,"end":469.71,"confidence":0.7157463,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.013996688649058342},{"word":"he","start":469.71,"end":469.87,"confidence":0.9643266,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.01934213563799858},{"word":"playing","start":469.87,"end":470.11,"confidence":0.9423419,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":-0.01865397021174431},{"word":"any","start":470.11,"end":470.50998,"confidence":0.81205696,"punctuated_word":"any,","sentiment":"neutral","sentiment_score":-0.03492846339941025},{"word":"like","start":470.50998,"end":470.75,"confidence":0.99235505,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03336890786886215},{"word":"professional","start":470.75,"end":471.25,"confidence":0.998904,"punctuated_word":"professional","sentiment":"neutral","sentiment_score":-0.028310131281614304},{"word":"games","start":471.31,"end":471.55,"confidence":0.99556315,"punctuated_word":"games","sentiment":"neutral","sentiment_score":-0.021742846816778183},{"word":"or","start":471.55,"end":471.71,"confidence":0.9965347,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.015552394092082976},{"word":"anything","start":471.71,"end":472.11,"confidence":0.9962036,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.023773642256855965},{"word":"like","start":472.11,"end":472.19,"confidence":0.9912778,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.03242776170372963},{"word":"that","start":472.19,"end":472.69,"confidence":0.99897474,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.02140224166214466},{"word":"yeah","start":476.83,"end":477.06998,"confidence":0.9866799,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027452871203422543},{"word":"because","start":477.06998,"end":477.31,"confidence":0.9445767,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03438503295183182},{"word":"some","start":477.31,"end":477.47,"confidence":0.9993081,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.03548477590084076},{"word":"of","start":477.47,"end":477.55,"confidence":0.99986243,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028117239475250244},{"word":"those","start":477.55,"end":478.05,"confidence":0.99827194,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.024141715839505196},{"word":"graphics","start":478.11,"end":478.61,"confidence":0.7126453,"punctuated_word":"graphics.","sentiment":"neutral","sentiment_score":-0.03980632126331329},{"word":"yeah","start":481.48502,"end":481.98502,"confidence":0.97337866,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0421401709318161},{"word":"but","start":482.525,"end":482.765,"confidence":0.8570226,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.060135938227176666},{"word":"the","start":482.765,"end":482.925,"confidence":0.8997534,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06493687629699707},{"word":"finding","start":482.925,"end":483.325,"confidence":0.5532678,"punctuated_word":"finding","sentiment":"neutral","sentiment_score":-0.06715922057628632},{"word":"ones","start":483.325,"end":483.805,"confidence":0.8815193,"punctuated_word":"ones,","sentiment":"neutral","sentiment_score":-0.0855620726943016},{"word":"depending","start":483.805,"end":484.285,"confidence":0.9998443,"punctuated_word":"depending","sentiment":"neutral","sentiment_score":-0.0762467011809349},{"word":"on","start":484.285,"end":484.445,"confidence":0.99924845,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06449824571609497},{"word":"which","start":484.445,"end":484.685,"confidence":0.99977726,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.06356539577245712},{"word":"ones","start":484.685,"end":485.085,"confidence":0.98826116,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.06058536469936371},{"word":"he","start":485.085,"end":485.325,"confidence":0.9927857,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.060788843780756},{"word":"uses","start":485.325,"end":485.825,"confidence":0.9861505,"punctuated_word":"uses,","sentiment":"neutral","sentiment_score":-0.06871912628412247},{"word":"some","start":486.605,"end":486.765,"confidence":0.9968749,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.09807462245225906},{"word":"of","start":486.765,"end":486.925,"confidence":0.9947424,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09609232097864152},{"word":"those","start":486.925,"end":487.245,"confidence":0.99494016,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.09789681434631348},{"word":"graphics","start":487.245,"end":487.745,"confidence":0.9998259,"punctuated_word":"graphics","sentiment":"neutral","sentiment_score":-0.11106104403734209},{"word":"might","start":487.885,"end":488.045,"confidence":0.99965763,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.10039370507001875},{"word":"be","start":488.045,"end":488.285,"confidence":0.99942434,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09953925013542177},{"word":"high","start":488.285,"end":488.445,"confidence":0.9531294,"punctuated_word":"high","sentiment":"neutral","sentiment_score":-0.10700126737356186},{"word":"and","start":488.445,"end":488.765,"confidence":0.82991135,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10086411982774734},{"word":"maybe","start":488.765,"end":489.165,"confidence":0.82464653,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.11800070852041245},{"word":"100","start":489.165,"end":489.905,"confidence":0.9169444,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":-0.09357327222824097},{"word":"if","start":490.045,"end":490.285,"confidence":0.9975073,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10926525294780733},{"word":"anybody","start":490.285,"end":490.765,"confidence":0.9997857,"punctuated_word":"anybody","sentiment":"neutral","sentiment_score":-0.10510098189115524},{"word":"else","start":490.765,"end":490.925,"confidence":0.999647,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.11261359602212906},{"word":"is","start":490.925,"end":491.085,"confidence":0.9788912,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11236495524644852},{"word":"using","start":491.085,"end":491.405,"confidence":0.99960726,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.10252100229263306},{"word":"the","start":491.405,"end":491.565,"confidence":0.9342961,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1363009512424469},{"word":"internet","start":491.565,"end":491.765,"confidence":0.88927746,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.14222142100334167},{"word":"it","start":491.765,"end":491.965,"confidence":0.78989756,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14866073429584503},{"word":"might","start":491.965,"end":492.20502,"confidence":0.9998287,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.12262862920761108},{"word":"cause","start":492.20502,"end":492.445,"confidence":0.9866062,"punctuated_word":"cause","sentiment":"neutral","sentiment_score":-0.14797797799110413},{"word":"a","start":492.445,"end":492.605,"confidence":0.9988159,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1224931627511978},{"word":"little","start":492.605,"end":492.765,"confidence":0.999739,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.1640738546848297},{"word":"bit","start":492.765,"end":493.005,"confidence":0.9979652,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.16184552013874054},{"word":"of","start":493.005,"end":493.085,"confidence":0.85020274,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12570112943649292},{"word":"not","start":495.99,"end":496.31,"confidence":0.97005355,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09272512048482896},{"word":"lag","start":496.31,"end":496.63,"confidence":0.9365969,"punctuated_word":"lag.","sentiment":"neutral","sentiment_score":-0.11666807532310486},{"word":"there's","start":496.63,"end":496.95,"confidence":0.99836373,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.10942243039608002},{"word":"another","start":496.95,"end":497.27,"confidence":0.9995739,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.09181462973356248},{"word":"word","start":497.27,"end":497.51,"confidence":0.99892455,"punctuated_word":"word","sentiment":"neutral","sentiment_score":-0.09151361882686616},{"word":"for","start":497.51,"end":497.67,"confidence":0.9994704,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08549268543720245},{"word":"it","start":497.67,"end":497.91,"confidence":0.98842686,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0954475998878479},{"word":"that","start":497.91,"end":498.15,"confidence":0.9464474,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09577421844005583},{"word":"doesn't","start":498.15,"end":498.63,"confidence":0.99911755,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.12264635413885117},{"word":"allow","start":498.63,"end":499.13,"confidence":0.9995066,"punctuated_word":"allow","sentiment":"neutral","sentiment_score":-0.12253548204898834},{"word":"it","start":500.07,"end":500.31,"confidence":0.995274,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12875422835350037},{"word":"to","start":500.31,"end":500.47,"confidence":0.999418,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14374126493930817},{"word":"work","start":500.47,"end":500.71,"confidence":0.99944097,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.1548169106245041},{"word":"to","start":500.71,"end":500.87,"confidence":0.68281823,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1472727209329605},{"word":"its","start":500.87,"end":501.11,"confidence":0.83034873,"punctuated_word":"its","sentiment":"neutral","sentiment_score":-0.11977288126945496},{"word":"oh","start":501.27,"end":501.59,"confidence":0.78590655,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.1082923710346222},{"word":"yeah","start":501.59,"end":501.91,"confidence":0.9038888,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09944872558116911},{"word":"let's","start":501.91,"end":502.38998,"confidence":0.97236896,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.058244772255420685},{"word":"let's","start":502.38998,"end":502.87,"confidence":0.98818463,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.045530520379543304},{"word":"leave","start":502.87,"end":503.11,"confidence":0.9892925,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.043847039341926575},{"word":"it","start":503.11,"end":503.35,"confidence":0.9943493,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08947855234146118},{"word":"at","start":503.35,"end":503.43,"confidence":0.9806623,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08064335584640503},{"word":"lagging","start":503.43,"end":503.93,"confidence":0.99873704,"punctuated_word":"lagging","sentiment":"neutral","sentiment_score":-0.08066123723983765},{"word":"so","start":504.38998,"end":504.63,"confidence":0.77543586,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.062980055809021},{"word":"we","start":504.63,"end":504.87,"confidence":0.9996635,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.004058115184307098},{"word":"understand","start":504.87,"end":505.27,"confidence":0.99985516,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.010646138340234756},{"word":"what","start":505.27,"end":505.51,"confidence":0.9997042,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.019422775134444237},{"word":"we're","start":505.51,"end":505.75,"confidence":0.9991019,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.02494589611887932},{"word":"saying","start":505.75,"end":506.25,"confidence":0.96336305,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.014976073987782},{"word":"but","start":507.905,"end":508.065,"confidence":0.98552865,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07567746937274933},{"word":"that's","start":508.065,"end":508.38498,"confidence":0.98728144,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.11618181318044662},{"word":"if","start":508.38498,"end":508.625,"confidence":0.98464394,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13159194588661194},{"word":"they're","start":508.625,"end":508.94498,"confidence":0.930501,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.13461484014987946},{"word":"playing","start":508.94498,"end":509.44498,"confidence":0.762348,"punctuated_word":"playing","sentiment":"neutral","sentiment_score":-0.09981440007686616},{"word":"really","start":509.505,"end":509.905,"confidence":0.9894651,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.16197891533374786},{"word":"high","start":509.905,"end":510.145,"confidence":0.9985066,"punctuated_word":"high","sentiment":"neutral","sentiment_score":-0.1045784056186676},{"word":"density","start":510.145,"end":510.645,"confidence":0.99103725,"punctuated_word":"density","sentiment":"neutral","sentiment_score":-0.09286227822303772},{"word":"colors","start":511.505,"end":512.005,"confidence":0.99482167,"punctuated_word":"colors","sentiment":"neutral","sentiment_score":-0.05799826979637146},{"word":"with","start":512.145,"end":512.46497,"confidence":0.48024762,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12880989909172058},{"word":"as","start":512.705,"end":512.945,"confidence":0.99418676,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10456237196922302},{"word":"i","start":512.945,"end":513.105,"confidence":0.9990829,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07621464878320694},{"word":"said","start":513.105,"end":513.345,"confidence":0.952809,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.07802203297615051},{"word":"the","start":513.345,"end":513.505,"confidence":0.9979583,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11586872488260268},{"word":"graphics","start":513.505,"end":514.005,"confidence":0.995509,"punctuated_word":"graphics","sentiment":"neutral","sentiment_score":-0.0799272358417511},{"word":"are","start":514.505,"end":515.005,"confidence":0.79725826,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11621059477329254},{"word":"a","start":515.505,"end":515.58496,"confidence":0.52148175,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1230444610118866},{"word":"bit","start":515.58496,"end":515.985,"confidence":0.9912363,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.06813536584377289},{"word":"yeah","start":516.625,"end":516.945,"confidence":0.9353901,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06649630516767502},{"word":"okay","start":516.945,"end":517.445,"confidence":0.9455873,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07619556039571762},{"word":"alright","start":517.58496,"end":518.065,"confidence":0.99780667,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.16482724249362946},{"word":"so","start":518.065,"end":518.305,"confidence":0.99904937,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2352180778980255},{"word":"your","start":518.305,"end":518.46497,"confidence":0.9970024,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3272625803947449},{"word":"service","start":518.46497,"end":518.865,"confidence":0.9971328,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.30636340379714966},{"word":"is","start":518.865,"end":519.105,"confidence":0.9995665,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.37973907589912415},{"word":"now","start":519.105,"end":519.345,"confidence":0.9996301,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.3766517639160156},{"word":"back","start":519.345,"end":519.58496,"confidence":0.99808806,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.33104565739631653},{"word":"online","start":519.58496,"end":520.08496,"confidence":0.992702,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.30332237482070923},{"word":"so","start":520.91003,"end":520.99,"confidence":0.98098147,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2177845537662506},{"word":"before","start":520.99,"end":521.31,"confidence":0.9984938,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.16404089331626892},{"word":"we","start":521.31,"end":521.55,"confidence":0.9997962,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1709825098514557},{"word":"do","start":521.55,"end":521.79004,"confidence":0.99760324,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2204035520553589},{"word":"anything","start":521.79004,"end":522.29004,"confidence":0.9975792,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":0.16212281584739685},{"word":"just","start":522.43,"end":522.93,"confidence":0.99945205,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13042452931404114},{"word":"go","start":522.99,"end":523.39,"confidence":0.99977833,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.12976351380348206},{"word":"to","start":523.39,"end":523.89,"confidence":0.99881506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1374427229166031},{"word":"the","start":524.03,"end":524.19,"confidence":0.9991991,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13179704546928406},{"word":"router","start":524.19,"end":524.69,"confidence":0.79359126,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.09043833613395692},{"word":"pull","start":524.83,"end":524.99,"confidence":0.99935263,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.0955464243888855},{"word":"out","start":524.99,"end":525.49,"confidence":0.7177049,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09740661829710008},{"word":"the","start":525.71,"end":525.95,"confidence":0.77450836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08200686424970627},{"word":"black","start":525.95,"end":526.27,"confidence":0.9938997,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.05354181304574013},{"word":"cable","start":526.27,"end":526.59,"confidence":0.9640315,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.05748137086629867},{"word":"from","start":526.59,"end":526.83,"confidence":0.9994449,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05705751478672027},{"word":"the","start":526.83,"end":526.99,"confidence":0.9984975,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08252037316560745},{"word":"back","start":526.99,"end":527.15,"confidence":0.99984777,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0946442112326622},{"word":"of","start":527.15,"end":527.23004,"confidence":0.9991308,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08525445312261581},{"word":"the","start":527.23004,"end":527.39,"confidence":0.9991435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08657333254814148},{"word":"router","start":527.39,"end":527.89,"confidence":0.7086612,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.07433757185935974},{"word":"so","start":528.35004,"end":528.59,"confidence":0.9953561,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09041563421487808},{"word":"that","start":528.59,"end":528.75,"confidence":0.99395704,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13713271915912628},{"word":"way","start":528.75,"end":529.07,"confidence":0.83226705,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.108583465218544},{"word":"it's","start":529.07,"end":529.55,"confidence":0.9997989,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08166857063770294},{"word":"not","start":529.55,"end":529.87,"confidence":0.9996668,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.08620640635490417},{"word":"connected","start":529.87,"end":530.27,"confidence":0.9997384,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.06478085368871689},{"word":"to","start":530.27,"end":530.43,"confidence":0.99948525,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.061617352068424225},{"word":"the","start":530.43,"end":530.59,"confidence":0.99948716,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05192839354276657},{"word":"wall","start":530.59,"end":530.83,"confidence":0.9768416,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.029959138482809067},{"word":"it's","start":530.83,"end":531.07,"confidence":0.9989643,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.014790667220950128},{"word":"just","start":531.07,"end":531.47003,"confidence":0.9997187,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04464317113161087},{"word":"isolated","start":531.47003,"end":531.95,"confidence":0.99801195,"punctuated_word":"isolated","sentiment":"neutral","sentiment_score":0.06511245667934418},{"word":"from","start":531.95,"end":532.19,"confidence":0.99929476,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.00447392463684082},{"word":"power","start":532.19,"end":532.59,"confidence":0.99700624,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.025261051952838898},{"word":"altogether","start":532.59,"end":533.09,"confidence":0.98935205,"punctuated_word":"altogether.","sentiment":"neutral","sentiment_score":0.013994749635457993},{"word":"some","start":534.485,"end":534.72504,"confidence":0.97518665,"punctuated_word":"Some","sentiment":"neutral","sentiment_score":-0.008372321724891663},{"word":"people","start":534.72504,"end":534.965,"confidence":0.9999807,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.07929337024688721},{"word":"switch","start":534.965,"end":535.28503,"confidence":0.99457186,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.07259249687194824},{"word":"it","start":535.28503,"end":535.365,"confidence":0.9996594,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09677661955356598},{"word":"off","start":535.365,"end":535.525,"confidence":0.9497299,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.11213381588459016},{"word":"from","start":535.525,"end":535.685,"confidence":0.99783224,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10256300866603851},{"word":"the","start":535.685,"end":535.84503,"confidence":0.99951434,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07237143814563751},{"word":"wall","start":535.84503,"end":536.085,"confidence":0.96127236,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.07404844462871552},{"word":"that","start":536.085,"end":536.325,"confidence":0.99983203,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.14020301401615143},{"word":"doesn't","start":536.325,"end":536.645,"confidence":0.99994105,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.1750265210866928},{"word":"work","start":536.645,"end":536.885,"confidence":0.99995303,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.14974910020828247},{"word":"because","start":536.885,"end":537.205,"confidence":0.9507824,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16683435440063477},{"word":"there's","start":537.205,"end":537.445,"confidence":0.9853295,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.20456555485725403},{"word":"still","start":537.445,"end":537.685,"confidence":0.99940753,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.18782268464565277},{"word":"a","start":537.685,"end":537.925,"confidence":0.966639,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17750965058803558},{"word":"static","start":537.925,"end":538.325,"confidence":0.9963309,"punctuated_word":"static","sentiment":"neutral","sentiment_score":-0.24895474314689636},{"word":"electricity","start":538.325,"end":538.825,"confidence":0.99978834,"punctuated_word":"electricity","sentiment":"neutral","sentiment_score":-0.20837509632110596},{"word":"going","start":538.965,"end":539.28503,"confidence":0.99908197,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.21632911264896393},{"word":"through","start":539.28503,"end":539.605,"confidence":0.99985445,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.21179549396038055},{"word":"there","start":539.605,"end":540.105,"confidence":0.9996677,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.14623329043388367},{"word":"some","start":540.325,"end":540.565,"confidence":0.99621433,"punctuated_word":"Some","sentiment":"neutral","sentiment_score":-0.05505646765232086},{"word":"people","start":540.565,"end":540.965,"confidence":0.9999287,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.03640132024884224},{"word":"pull","start":540.965,"end":541.205,"confidence":0.9937643,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.03392481058835983},{"word":"the","start":541.205,"end":541.445,"confidence":0.9874626,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04723925516009331},{"word":"power","start":541.445,"end":541.945,"confidence":0.9960401,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.05169735848903656},{"word":"from","start":542.005,"end":542.245,"confidence":0.93711865,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.027894802391529083},{"word":"the","start":542.245,"end":542.405,"confidence":0.9997483,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009355731308460236},{"word":"wall","start":542.405,"end":542.72504,"confidence":0.973241,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":-0.013329904526472092},{"word":"there's","start":542.72504,"end":543.045,"confidence":0.98868823,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.04855237156152725},{"word":"still","start":543.045,"end":543.28503,"confidence":0.99740356,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.08227536082267761},{"word":"static","start":543.28503,"end":543.685,"confidence":0.96970606,"punctuated_word":"static","sentiment":"neutral","sentiment_score":-0.048832006752491},{"word":"electricity","start":543.685,"end":544.185,"confidence":0.9993363,"punctuated_word":"electricity","sentiment":"neutral","sentiment_score":-0.03495330363512039},{"word":"in","start":544.405,"end":544.565,"confidence":0.99977905,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04058101773262024},{"word":"the","start":544.565,"end":544.805,"confidence":0.9997222,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004993505775928497},{"word":"table","start":544.805,"end":545.305,"confidence":0.8704415,"punctuated_word":"table.","sentiment":"neutral","sentiment_score":-0.017186112701892853},{"word":"but","start":545.87,"end":546.19,"confidence":0.995242,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05027658492326737},{"word":"doing","start":546.19,"end":546.26996,"confidence":0.97003967,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.14794646203517914},{"word":"it","start":546.26996,"end":546.58997,"confidence":0.99344105,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18450334668159485},{"word":"this","start":546.58997,"end":546.75,"confidence":0.9994271,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.23336072266101837},{"word":"way","start":546.75,"end":546.99,"confidence":0.99225533,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.18018779158592224},{"word":"it","start":546.99,"end":547.14996,"confidence":0.98540884,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.19332768023014069},{"word":"just","start":547.14996,"end":547.55,"confidence":0.99887294,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1121506169438362},{"word":"isolates","start":547.55,"end":548.05,"confidence":0.99858975,"punctuated_word":"isolates","sentiment":"neutral","sentiment_score":0.11636173725128174},{"word":"it","start":548.11,"end":548.26996,"confidence":0.99577844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12333527207374571},{"word":"completely","start":548.26996,"end":548.75,"confidence":0.99980646,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":0.2051372081041336},{"word":"from","start":548.75,"end":548.99,"confidence":0.9998585,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09384264796972276},{"word":"the","start":548.99,"end":549.14996,"confidence":0.99988914,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044675976037979126},{"word":"power","start":549.14996,"end":549.64996,"confidence":0.9923723,"punctuated_word":"power.","sentiment":"neutral","sentiment_score":0.03940361738204956},{"word":"so","start":549.87,"end":550.11,"confidence":0.9978933,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14111757278442383},{"word":"just","start":550.11,"end":550.35,"confidence":0.757669,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11683781445026398},{"word":"do","start":550.35,"end":550.58997,"confidence":0.9956197,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10556505620479584},{"word":"that","start":550.58997,"end":550.75,"confidence":0.9977744,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.14147570729255676},{"word":"for","start":550.75,"end":550.91,"confidence":0.9997851,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09619969129562378},{"word":"thirty","start":550.91,"end":551.31,"confidence":0.9998313,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.1569361686706543},{"word":"seconds","start":551.31,"end":551.81,"confidence":0.96963334,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":0.09031275659799576},{"word":"once","start":553.55,"end":554.05,"confidence":0.6768774,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.1254890412092209},{"word":"you've","start":554.75,"end":555.07,"confidence":0.9728117,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.11358329653739928},{"word":"reached","start":555.07,"end":555.38995,"confidence":0.99024713,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.1306903064250946},{"word":"thirty","start":555.38995,"end":555.79,"confidence":0.9995065,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.1400175392627716},{"word":"seconds","start":555.79,"end":556.29,"confidence":0.990867,"punctuated_word":"seconds,","sentiment":"neutral","sentiment_score":0.11508700251579285},{"word":"then","start":556.43,"end":556.67,"confidence":0.9407413,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12172342836856842},{"word":"you","start":556.67,"end":556.82996,"confidence":0.9991111,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11964121460914612},{"word":"can","start":556.82996,"end":556.99,"confidence":0.7787438,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12601543962955475},{"word":"just","start":556.99,"end":557.23,"confidence":0.99971575,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.108783520758152},{"word":"plug","start":557.23,"end":557.55,"confidence":0.9969125,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.122865691781044},{"word":"it","start":557.55,"end":557.70996,"confidence":0.9925768,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10516643524169922},{"word":"back","start":557.70996,"end":557.87,"confidence":0.99973625,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09880783408880234},{"word":"in","start":557.87,"end":558.37,"confidence":0.9623821,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.10896644741296768},{"word":"but","start":559.875,"end":560.115,"confidence":0.9926559,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0594099760055542},{"word":"let","start":560.115,"end":560.435,"confidence":0.9984669,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.04967345669865608},{"word":"let","start":560.435,"end":560.675,"confidence":0.98854244,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07673050463199615},{"word":"me","start":560.675,"end":560.835,"confidence":0.99953043,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0733330100774765},{"word":"just","start":560.835,"end":561.335,"confidence":0.9998503,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0594879686832428},{"word":"double","start":561.395,"end":561.715,"confidence":0.9932366,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.040213048458099365},{"word":"check","start":561.715,"end":561.955,"confidence":0.99960107,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04996340349316597},{"word":"that","start":561.955,"end":562.115,"confidence":0.9933001,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02841488271951675},{"word":"it's","start":562.115,"end":562.355,"confidence":0.99952704,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05097269266843796},{"word":"offline","start":562.355,"end":562.855,"confidence":0.98368406,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":0.04811368510127067},{"word":"that","start":564.91504,"end":565.41504,"confidence":0.5888517,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.02713702991604805},{"word":"have","start":565.635,"end":565.875,"confidence":0.9930737,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03553440421819687},{"word":"you","start":565.875,"end":565.955,"confidence":0.9993144,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024312838912010193},{"word":"got","start":565.955,"end":566.115,"confidence":0.9988674,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03052610903978348},{"word":"it","start":566.115,"end":566.275,"confidence":0.99932563,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0019416660070419312},{"word":"off","start":566.275,"end":566.515,"confidence":0.9989795,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.010660208761692049},{"word":"now","start":566.515,"end":567.015,"confidence":0.99952376,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.021431149914860725},{"word":"keep","start":568.275,"end":568.515,"confidence":0.47518843,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":0.07638337463140488},{"word":"it","start":568.515,"end":568.755,"confidence":0.9982591,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09115642309188844},{"word":"keep","start":568.755,"end":568.91504,"confidence":0.99734855,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.06583385169506073},{"word":"it","start":568.91504,"end":569.075,"confidence":0.99949086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0668957307934761},{"word":"out","start":569.075,"end":569.235,"confidence":0.98665005,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.0954475998878479},{"word":"until","start":569.235,"end":569.555,"confidence":0.9903977,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.05686888098716736},{"word":"i","start":569.555,"end":569.635,"confidence":0.9972018,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.055417731404304504},{"word":"say","start":569.635,"end":569.875,"confidence":0.9936318,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.05644795671105385},{"word":"so","start":569.875,"end":570.115,"confidence":0.93734634,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":0.05107965320348739},{"word":"hang","start":570.115,"end":570.355,"confidence":0.99926394,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.03138818219304085},{"word":"on","start":570.355,"end":570.855,"confidence":0.98781383,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.04432610422372818},{"word":"it's","start":570.91504,"end":571.235,"confidence":0.79188067,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03989524394273758},{"word":"still","start":571.235,"end":571.555,"confidence":0.78455985,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.022891905158758163},{"word":"showing","start":571.555,"end":571.875,"confidence":0.99181855,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.03213563561439514},{"word":"offline","start":571.875,"end":572.375,"confidence":0.9869801,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":0.03864914551377296},{"word":"it's","start":572.435,"end":572.675,"confidence":0.99784535,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05248063802719116},{"word":"got","start":572.675,"end":572.995,"confidence":0.88393253,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06234051659703255},{"word":"a","start":572.995,"end":573.47504,"confidence":0.79520035,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07414524257183075},{"word":"online","start":573.47504,"end":573.875,"confidence":0.70234096,"punctuated_word":"online,","sentiment":"neutral","sentiment_score":0.07223187386989594},{"word":"so","start":573.875,"end":574.03503,"confidence":0.993331,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.049865979701280594},{"word":"it's","start":574.03503,"end":574.275,"confidence":0.9971317,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07000230997800827},{"word":"got","start":574.275,"end":574.435,"confidence":0.52851206,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0672004446387291},{"word":"a","start":574.435,"end":574.59503,"confidence":0.9346504,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06741158664226532},{"word":"shell","start":574.59503,"end":574.91504,"confidence":0.6299406,"punctuated_word":"shell","sentiment":"neutral","sentiment_score":0.0844980776309967},{"word":"offline","start":574.91504,"end":575.41504,"confidence":0.79536414,"punctuated_word":"offline,","sentiment":"neutral","sentiment_score":0.043387118726968765},{"word":"then","start":576.17,"end":576.32996,"confidence":0.6404007,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.06038563698530197},{"word":"you","start":576.32996,"end":576.41,"confidence":0.99885416,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07328350096940994},{"word":"can","start":576.41,"end":576.64996,"confidence":0.997889,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07124146819114685},{"word":"plug","start":576.64996,"end":576.81,"confidence":0.99934334,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.05820433050394058},{"word":"it","start":576.81,"end":576.89,"confidence":0.9986896,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0684565082192421},{"word":"back","start":576.89,"end":577.13,"confidence":0.9996357,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06422176957130432},{"word":"in","start":577.13,"end":577.63,"confidence":0.99848956,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.06001674383878708},{"word":"if","start":581.52997,"end":581.76996,"confidence":0.49933302,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0570494718849659},{"word":"it","start":581.76996,"end":581.85,"confidence":0.9711891,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06394899636507034},{"word":"shows","start":581.85,"end":582.17,"confidence":0.96055603,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.05014761909842491},{"word":"online","start":582.17,"end":582.57,"confidence":0.97118855,"punctuated_word":"online,","sentiment":"neutral","sentiment_score":0.05949929356575012},{"word":"it","start":582.57,"end":582.64996,"confidence":0.9175831,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.051088206470012665},{"word":"means","start":582.64996,"end":582.97,"confidence":0.9993331,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.030705012381076813},{"word":"it's","start":582.97,"end":583.20996,"confidence":0.99480116,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0387093722820282},{"word":"still","start":583.20996,"end":583.70996,"confidence":0.9998167,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03827511519193649},{"word":"running","start":584.32996,"end":584.82996,"confidence":0.99704826,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":0.05040772259235382},{"word":"okay","start":584.89,"end":585.20996,"confidence":0.99767154,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06855478882789612},{"word":"okay","start":585.20996,"end":585.45,"confidence":0.9962503,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07388100773096085},{"word":"it's","start":585.45,"end":585.69,"confidence":0.98156536,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.09166625142097472},{"word":"offline","start":585.69,"end":586.08997,"confidence":0.9782497,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":0.08257023990154266},{"word":"now","start":586.08997,"end":586.32996,"confidence":0.9468694,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.09108488261699677},{"word":"now","start":586.32996,"end":586.49,"confidence":0.9619222,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.10418641567230225},{"word":"you","start":586.49,"end":586.64996,"confidence":0.9897683,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12138032913208008},{"word":"can","start":586.64996,"end":586.81,"confidence":0.99962735,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11613783985376358},{"word":"plug","start":586.81,"end":587.05,"confidence":0.99911016,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.09118877351284028},{"word":"it","start":587.05,"end":587.13,"confidence":0.99234056,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11484423279762268},{"word":"back","start":587.13,"end":587.37,"confidence":0.9976555,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09897908568382265},{"word":"in","start":587.37,"end":587.625,"confidence":0.99021745,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.09505817294120789},{"word":"alright","start":592.825,"end":593.225,"confidence":0.7262042,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1309405416250229},{"word":"now","start":593.225,"end":593.545,"confidence":0.8288769,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.11188846081495284},{"word":"i","start":593.545,"end":593.625,"confidence":0.5937372,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11402223259210588},{"word":"just","start":593.625,"end":593.865,"confidence":0.75865537,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11223851889371872},{"word":"gotta","start":593.865,"end":594.105,"confidence":0.86517197,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.09301955997943878},{"word":"wait","start":594.105,"end":594.345,"confidence":0.9952727,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.088018499314785},{"word":"for","start":594.345,"end":594.505,"confidence":0.99930966,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08314651250839233},{"word":"it","start":594.505,"end":594.665,"confidence":0.9809157,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12348730862140656},{"word":"to","start":594.665,"end":594.825,"confidence":0.9968694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11591863632202148},{"word":"sync","start":594.825,"end":595.145,"confidence":0.9846501,"punctuated_word":"sync","sentiment":"neutral","sentiment_score":0.13550570607185364},{"word":"again","start":595.145,"end":595.645,"confidence":0.8744581,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.12415891140699388},{"word":"come","start":596.745,"end":596.985,"confidence":0.98902404,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":0.1269286572933197},{"word":"back","start":596.985,"end":597.305,"confidence":0.999298,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.13687683641910553},{"word":"online","start":597.305,"end":597.805,"confidence":0.8216365,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.12929031252861023},{"word":"then","start":597.945,"end":598.185,"confidence":0.9920075,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0847397968173027},{"word":"i","start":598.185,"end":598.265,"confidence":0.99638003,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.095615416765213},{"word":"want","start":598.265,"end":598.505,"confidence":0.9984694,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.0942246839404106},{"word":"you","start":598.505,"end":598.665,"confidence":0.9992422,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09708361327648164},{"word":"to","start":598.665,"end":598.825,"confidence":0.99822956,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09171468019485474},{"word":"go","start":598.825,"end":599.225,"confidence":0.97951,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.08589062839746475},{"word":"to","start":599.225,"end":599.465,"confidence":0.99080443,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09197185933589937},{"word":"your","start":599.465,"end":599.785,"confidence":0.9998393,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0837586373090744},{"word":"laptop","start":599.785,"end":600.285,"confidence":0.99653316,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":0.08582679182291031},{"word":"i","start":602.72003,"end":602.88,"confidence":0.9988865,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09533613920211792},{"word":"want","start":602.88,"end":603.12,"confidence":0.9965777,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.10122989118099213},{"word":"you","start":603.12,"end":603.28,"confidence":0.9989699,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10514434427022934},{"word":"to","start":603.28,"end":603.44,"confidence":0.99895346,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10366558283567429},{"word":"open","start":603.44,"end":603.76,"confidence":0.9973652,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.11931541562080385},{"word":"up","start":603.76,"end":604.0,"confidence":0.99829656,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.12890031933784485},{"word":"your","start":604.0,"end":604.32,"confidence":0.9951534,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10173477232456209},{"word":"chrome","start":604.32,"end":604.82,"confidence":0.8359436,"punctuated_word":"Chrome.","sentiment":"neutral","sentiment_score":0.09338189661502838},{"word":"and","start":606.16003,"end":606.4,"confidence":0.99884987,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05066333711147308},{"word":"in","start":606.4,"end":606.72003,"confidence":0.80542463,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04521449655294418},{"word":"in","start":606.72003,"end":606.96,"confidence":0.9977975,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05645183473825455},{"word":"the","start":606.96,"end":607.36005,"confidence":0.99933904,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06780904531478882},{"word":"url","start":607.36005,"end":607.86005,"confidence":0.99191827,"punctuated_word":"URL","sentiment":"neutral","sentiment_score":0.06120762228965759},{"word":"of","start":608.08,"end":608.32,"confidence":0.99918216,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04766761139035225},{"word":"that","start":608.32,"end":608.72003,"confidence":0.9992561,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05189169943332672},{"word":"chrome","start":608.72003,"end":609.22003,"confidence":0.9864164,"punctuated_word":"Chrome,","sentiment":"neutral","sentiment_score":0.035889267921447754},{"word":"i","start":610.24005,"end":610.4,"confidence":0.99957854,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05567171052098274},{"word":"want","start":610.4,"end":610.64,"confidence":0.99646217,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.055078450590372086},{"word":"you","start":610.64,"end":610.80005,"confidence":0.99962044,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.062219880521297455},{"word":"to","start":610.80005,"end":611.12,"confidence":0.99876034,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05894369259476662},{"word":"write","start":611.12,"end":611.36005,"confidence":0.920343,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.050174370408058167},{"word":"in","start":611.36005,"end":611.60004,"confidence":0.9948218,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06076877564191818},{"word":"the","start":611.60004,"end":612.0,"confidence":0.7625963,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07911767065525055},{"word":"speedtestaltogether.net","start":612.0,"end":614.82,"confidence":0.9824983,"punctuated_word":"speedtestaltogether.net.","sentiment":"neutral","sentiment_score":0.05677664652466774},{"word":"let","start":615.52496,"end":615.76495,"confidence":0.5391995,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02936088666319847},{"word":"me","start":615.76495,"end":615.845,"confidence":0.99753535,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03146599605679512},{"word":"see","start":615.845,"end":616.005,"confidence":0.99806315,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.013763375580310822},{"word":"if","start":616.005,"end":616.165,"confidence":0.99888164,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0022890064865350723},{"word":"your","start":616.165,"end":616.325,"confidence":0.9949944,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.005520332604646683},{"word":"service","start":616.325,"end":616.64496,"confidence":0.9708453,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0012514628469944},{"word":"is","start":616.64496,"end":616.805,"confidence":0.97712916,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0008745826780796051},{"word":"backed","start":616.805,"end":617.045,"confidence":0.93012893,"punctuated_word":"backed","sentiment":"neutral","sentiment_score":-0.00755520723760128},{"word":"up","start":617.045,"end":617.20496,"confidence":0.99972636,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.021984513849020004},{"word":"yet","start":617.20496,"end":617.70496,"confidence":0.9956027,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.02260001190006733},{"word":"that's","start":617.845,"end":618.165,"confidence":0.97458136,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.06548156589269638},{"word":"not","start":618.165,"end":618.325,"confidence":0.99186057,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.062066152691841125},{"word":"backed","start":618.325,"end":618.64496,"confidence":0.9762038,"punctuated_word":"backed","sentiment":"neutral","sentiment_score":-0.05477878451347351},{"word":"up","start":618.64496,"end":618.725,"confidence":0.99723744,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.061594750732183456},{"word":"yet","start":618.725,"end":618.885,"confidence":0.9940764,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.06502030044794083},{"word":"hang","start":618.885,"end":619.125,"confidence":0.82456845,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.01626497134566307},{"word":"on","start":619.125,"end":619.20496,"confidence":0.99726784,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.010107949376106262},{"word":"a","start":619.20496,"end":619.445,"confidence":0.93682927,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009611682966351507},{"word":"sec","start":619.445,"end":619.945,"confidence":0.9950286,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.0036593936383724217},{"word":"yes","start":622.64496,"end":622.96497,"confidence":0.87888443,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04114964976906776},{"word":"speedtest.net","start":622.96497,"end":623.76495,"confidence":0.9161921,"punctuated_word":"Speedtest.net.","sentiment":"neutral","sentiment_score":0.029363585636019707},{"word":"but","start":623.76495,"end":623.925,"confidence":0.9395855,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03636227920651436},{"word":"nothing","start":623.925,"end":624.245,"confidence":0.99757403,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.08532554656267166},{"word":"will","start":624.245,"end":624.40497,"confidence":0.9310129,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09718431532382964},{"word":"happen","start":624.40497,"end":624.64496,"confidence":0.99718934,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.05989580601453781},{"word":"now","start":624.64496,"end":624.885,"confidence":0.7894784,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.049196768552064896},{"word":"because","start":624.885,"end":625.20496,"confidence":0.9198714,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08692249655723572},{"word":"your","start":625.20496,"end":625.445,"confidence":0.9234174,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05506185442209244},{"word":"your","start":625.445,"end":625.685,"confidence":0.97153866,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05294374004006386},{"word":"service","start":625.685,"end":626.08496,"confidence":0.98087275,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.021684564650058743},{"word":"is","start":626.08496,"end":626.325,"confidence":0.99649495,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009454745799303057},{"word":"still","start":626.325,"end":626.485,"confidence":0.9812945,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.036556124687194824},{"word":"okay","start":628.49,"end":628.99,"confidence":0.9941124,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08328357338905334},{"word":"now","start":629.05,"end":629.45,"confidence":0.99769837,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.10694601386785509},{"word":"your","start":629.45,"end":629.69,"confidence":0.98214185,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12311427295207976},{"word":"service","start":629.69,"end":630.09,"confidence":0.9963741,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.11775223910808565},{"word":"is","start":630.09,"end":630.33,"confidence":0.9987,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17628030478954315},{"word":"online","start":630.33,"end":630.83,"confidence":0.92021286,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.1568647027015686},{"word":"so","start":632.01,"end":632.33,"confidence":0.9972856,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1391429454088211},{"word":"i'm","start":632.33,"end":632.49,"confidence":0.9988417,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13569629192352295},{"word":"gonna","start":632.49,"end":632.73,"confidence":0.9966281,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.1428159773349762},{"word":"give","start":632.73,"end":632.89,"confidence":0.99900407,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.11164595186710358},{"word":"you","start":632.89,"end":633.05,"confidence":0.9915976,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11051550507545473},{"word":"a","start":633.05,"end":633.13,"confidence":0.9148108,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08739972859621048},{"word":"mobile","start":633.13,"end":633.53,"confidence":0.9986524,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":0.09125319123268127},{"word":"number","start":633.53,"end":634.03,"confidence":0.9745785,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.099778413772583},{"word":"can","start":634.49,"end":634.73,"confidence":0.99033815,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.08133813738822937},{"word":"you","start":634.73,"end":634.89,"confidence":0.9996263,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06638608872890472},{"word":"write","start":634.89,"end":635.13,"confidence":0.99749845,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.07902229577302933},{"word":"it","start":635.13,"end":635.21,"confidence":0.9919968,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06093082576990128},{"word":"down","start":635.21,"end":635.53,"confidence":0.98408943,"punctuated_word":"down,","sentiment":"neutral","sentiment_score":0.06847447901964188},{"word":"please","start":635.53,"end":636.01,"confidence":0.9735112,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04285675287246704},{"word":"or","start":636.01,"end":636.33,"confidence":0.9931705,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.0307452492415905},{"word":"because","start":638.33,"end":638.65,"confidence":0.97452897,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.011999383568763731},{"word":"i","start":638.65,"end":638.73,"confidence":0.9970956,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0071351006627082825},{"word":"want","start":638.73,"end":638.97003,"confidence":0.9944543,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.005848098546266556},{"word":"you","start":638.97003,"end":639.05,"confidence":0.9934337,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011596649885177612},{"word":"to","start":639.05,"end":639.55,"confidence":0.94733834,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0029643476009368896},{"word":"sorry","start":644.855,"end":645.355,"confidence":0.9797863,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.0014598537236452105},{"word":"yeah","start":649.255,"end":649.575,"confidence":0.9479826,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.043871473520994186},{"word":"altogether","start":649.575,"end":650.075,"confidence":0.9558218,"punctuated_word":"Altogether.","sentiment":"neutral","sentiment_score":0.035754844546318054},{"word":"now","start":650.855,"end":651.095,"confidence":0.8697911,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.04678269103169441},{"word":"what","start":651.095,"end":651.33496,"confidence":0.91450757,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.031174123287200928},{"word":"i","start":651.33496,"end":651.415,"confidence":0.9991033,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04861286282539368},{"word":"want","start":651.415,"end":651.575,"confidence":0.99841166,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.05790982395410538},{"word":"you","start":651.575,"end":651.735,"confidence":0.99877125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057089898735284805},{"word":"to","start":651.735,"end":651.89496,"confidence":0.99631244,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05332261323928833},{"word":"do","start":651.89496,"end":651.975,"confidence":0.89313096,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.0546419695019722},{"word":"if","start":651.975,"end":652.135,"confidence":0.99802446,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.057363688945770264},{"word":"you","start":652.135,"end":652.21497,"confidence":0.99896693,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03595074266195297},{"word":"don't","start":652.21497,"end":652.375,"confidence":0.9996042,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.032265450805425644},{"word":"mind","start":652.375,"end":652.615,"confidence":0.98116976,"punctuated_word":"mind,","sentiment":"neutral","sentiment_score":0.05778902769088745},{"word":"i","start":652.615,"end":652.77496,"confidence":0.9996604,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.062178872525691986},{"word":"want","start":652.77496,"end":652.935,"confidence":0.9997002,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.0779176577925682},{"word":"you","start":652.935,"end":653.095,"confidence":0.999488,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07544208317995071},{"word":"to","start":653.095,"end":653.175,"confidence":0.9960663,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06921803951263428},{"word":"send","start":653.175,"end":653.495,"confidence":0.99963546,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.04268939420580864},{"word":"three","start":653.495,"end":653.815,"confidence":0.9933141,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.046011194586753845},{"word":"photos","start":653.815,"end":654.315,"confidence":0.7836148,"punctuated_word":"photos,","sentiment":"neutral","sentiment_score":0.05905982479453087},{"word":"and","start":655.31,"end":655.47,"confidence":0.999838,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06740107387304306},{"word":"this","start":655.47,"end":655.58997,"confidence":0.99974066,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06983115524053574},{"word":"is","start":655.58997,"end":655.70996,"confidence":0.9975188,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05890345200896263},{"word":"the","start":655.70996,"end":655.87,"confidence":0.97481257,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07237420231103897},{"word":"way","start":655.87,"end":656.19,"confidence":0.99367976,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.08832664042711258},{"word":"we","start":656.19,"end":656.35,"confidence":0.998744,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0793544203042984},{"word":"can","start":656.35,"end":656.85,"confidence":0.99981064,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08780671656131744},{"word":"double","start":657.14996,"end":657.47,"confidence":0.90579623,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.08289185911417007},{"word":"check","start":657.47,"end":657.79,"confidence":0.9864027,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.057748883962631226},{"word":"everything","start":657.79,"end":658.29,"confidence":0.8005512,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":0.08425231277942657},{"word":"to","start":658.51,"end":658.67,"confidence":0.9974974,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04826223850250244},{"word":"this","start":658.67,"end":658.99,"confidence":0.9997814,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04897506162524223},{"word":"number","start":658.99,"end":659.49,"confidence":0.7327572,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03719663992524147},{"word":"0403","start":660.19,"end":661.81,"confidence":0.9826625,"punctuated_word":"0403","sentiment":"neutral","sentiment_score":0.036591652780771255},{"word":"763","start":665.38995,"end":666.52997,"confidence":0.9981511,"punctuated_word":"763","sentiment":"neutral","sentiment_score":0.01672610081732273},{"word":"744","start":668.725,"end":669.865,"confidence":0.9990832,"punctuated_word":"744.","sentiment":"neutral","sentiment_score":0.014239544980227947},{"word":"so","start":671.125,"end":671.365,"confidence":0.99636036,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024515323340892792},{"word":"you","start":671.365,"end":671.52496,"confidence":0.9989023,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02505280263721943},{"word":"do","start":671.52496,"end":671.76495,"confidence":0.98014694,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03638339787721634},{"word":"a","start":671.76495,"end":671.925,"confidence":0.99840623,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.037479467689991},{"word":"speed","start":671.925,"end":672.245,"confidence":0.99910945,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.026842080056667328},{"word":"test","start":672.245,"end":672.745,"confidence":0.7362593,"punctuated_word":"test,","sentiment":"neutral","sentiment_score":0.03404491767287254},{"word":"try","start":674.00494,"end":674.245,"confidence":0.4241399,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.033631134778261185},{"word":"to","start":674.245,"end":674.32495,"confidence":0.9394287,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037271469831466675},{"word":"get","start":674.32495,"end":674.56494,"confidence":0.9991037,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03189922496676445},{"word":"the","start":674.56494,"end":674.725,"confidence":0.9984332,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03830550983548165},{"word":"whole","start":674.725,"end":674.96497,"confidence":0.9993407,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.03681228309869766},{"word":"screen","start":674.96497,"end":675.285,"confidence":0.99810505,"punctuated_word":"screen","sentiment":"neutral","sentiment_score":0.04761582985520363},{"word":"of","start":675.285,"end":675.44495,"confidence":0.46811548,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04149955511093139},{"word":"that","start":675.44495,"end":675.685,"confidence":0.9977888,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04061554744839668},{"word":"speed","start":675.685,"end":675.925,"confidence":0.9982539,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.02930098958313465},{"word":"test","start":675.925,"end":676.245,"confidence":0.99308985,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.03260823339223862},{"word":"where","start":676.245,"end":676.40497,"confidence":0.9100684,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.03010990470647812},{"word":"it","start":676.40497,"end":676.56494,"confidence":0.9979539,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.040185682475566864},{"word":"shows","start":676.56494,"end":676.96497,"confidence":0.9748889,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":0.02152121812105179},{"word":"the","start":676.96497,"end":677.125,"confidence":0.999046,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.022535797208547592},{"word":"servers","start":677.125,"end":677.605,"confidence":0.95243204,"punctuated_word":"servers","sentiment":"neutral","sentiment_score":0.011325079016387464},{"word":"where","start":677.605,"end":677.845,"confidence":0.50726825,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.019496483728289604},{"word":"you","start":677.845,"end":677.925,"confidence":0.9993137,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02413897216320038},{"word":"can","start":677.925,"end":678.165,"confidence":0.9271808,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.024845797568559647},{"word":"see","start":678.165,"end":678.665,"confidence":0.93880504,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.029461683705449104},{"word":"airtel","start":678.805,"end":679.20496,"confidence":0.9770853,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.013016723096370695},{"word":"australia","start":679.20496,"end":679.605,"confidence":0.78710854,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.01878637447953224},{"word":"and","start":679.605,"end":679.76495,"confidence":0.70825195,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025772418826818463},{"word":"then","start":679.76495,"end":679.925,"confidence":0.9773662,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.02673091366887093},{"word":"the","start":679.925,"end":680.00494,"confidence":0.9965383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021176837384700775},{"word":"next","start":680.00494,"end":680.245,"confidence":0.9987734,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.021300017833709717},{"word":"server","start":680.245,"end":680.56494,"confidence":0.91424924,"punctuated_word":"server","sentiment":"neutral","sentiment_score":0.004736677743494511},{"word":"it's","start":680.56494,"end":680.805,"confidence":0.94210833,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.012979209423065186},{"word":"communicating","start":680.805,"end":681.305,"confidence":0.9988329,"punctuated_word":"communicating","sentiment":"neutral","sentiment_score":0.00985548086464405},{"word":"with","start":681.365,"end":681.605,"confidence":0.82416296,"punctuated_word":"with.","sentiment":"neutral","sentiment_score":0.009202124550938606},{"word":"because","start":681.605,"end":681.845,"confidence":0.6170418,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.004510173574090004},{"word":"you're","start":681.845,"end":682.165,"confidence":0.9317703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0037614423781633377},{"word":"in","start":682.165,"end":682.32495,"confidence":0.5341879,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0009019998833537102},{"word":"where","start":682.485,"end":682.64496,"confidence":0.98624307,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.00035005994141101837},{"word":"are","start":682.64496,"end":682.805,"confidence":0.99145293,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0011913692578673365},{"word":"you","start":682.805,"end":682.96497,"confidence":0.9997608,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.000840434804558754},{"word":"in","start":682.96497,"end":683.20496,"confidence":0.730564,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.0002814859617501497},{"word":"canberra","start":683.20496,"end":683.70496,"confidence":0.9887276,"punctuated_word":"Canberra?","sentiment":"neutral","sentiment_score":-0.002099681179970503},{"word":"okay","start":686.22003,"end":686.7,"confidence":0.9885546,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01612662523984909},{"word":"so","start":686.7,"end":687.02,"confidence":0.99792933,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004602489992976189},{"word":"it's","start":687.02,"end":687.34,"confidence":0.99196213,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.00385337695479393},{"word":"communicating","start":687.34,"end":687.84,"confidence":0.94270325,"punctuated_word":"communicating","sentiment":"neutral","sentiment_score":-0.006203509867191315},{"word":"with","start":687.9,"end":688.3,"confidence":0.99616927,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.008157623931765556},{"word":"sydney","start":688.3,"end":688.8,"confidence":0.98126435,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":-0.023764343932271004},{"word":"so","start":689.02,"end":689.34,"confidence":0.9984819,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01312706246972084},{"word":"we","start":689.34,"end":689.5,"confidence":0.99896836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0006786137819290161},{"word":"need","start":689.5,"end":689.74,"confidence":0.99767715,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.005511295050382614},{"word":"at","start":689.74,"end":689.82,"confidence":0.9931477,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01635127328336239},{"word":"least","start":689.82,"end":690.22003,"confidence":0.9997696,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.031070474535226825},{"word":"three","start":690.22003,"end":690.46,"confidence":0.9992748,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.006524708122014999},{"word":"of","start":690.46,"end":690.62,"confidence":0.9996569,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.007037561386823654},{"word":"those","start":690.62,"end":690.94,"confidence":0.8325315,"punctuated_word":"those,","sentiment":"neutral","sentiment_score":-0.0053060101345181465},{"word":"three","start":690.94,"end":691.26,"confidence":0.9701526,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.010384082794189451},{"word":"runs","start":691.26,"end":691.76,"confidence":0.9863603,"punctuated_word":"runs.","sentiment":"neutral","sentiment_score":-0.007535960525274277},{"word":"send","start":692.46,"end":692.78,"confidence":0.9987103,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.01642386056482792},{"word":"us","start":692.78,"end":692.94,"confidence":0.99785334,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.026150530204176903},{"word":"the","start":692.94,"end":693.18,"confidence":0.9993236,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03429528698325157},{"word":"photos","start":693.18,"end":693.68,"confidence":0.8007586,"punctuated_word":"photos,","sentiment":"neutral","sentiment_score":0.02687029168009758},{"word":"and","start":695.5,"end":695.98,"confidence":0.8231155,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031737200915813446},{"word":"we'll","start":695.98,"end":696.38,"confidence":0.99858546,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.04598304629325867},{"word":"just","start":696.38,"end":696.88,"confidence":0.9998036,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05066341161727905},{"word":"have","start":697.02,"end":697.18,"confidence":0.99948454,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05539083108305931},{"word":"a","start":697.18,"end":697.26,"confidence":0.99915254,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06555785238742828},{"word":"look","start":697.26,"end":697.5,"confidence":0.9999598,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.034091684967279434},{"word":"at","start":697.5,"end":697.66003,"confidence":0.9995783,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04592491313815117},{"word":"it","start":697.66003,"end":697.995,"confidence":0.75098,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.04378698766231537},{"word":"and","start":698.635,"end":698.875,"confidence":0.9973793,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.038110703229904175},{"word":"we'll","start":698.875,"end":699.035,"confidence":0.99973667,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.03593292087316513},{"word":"see","start":699.035,"end":699.355,"confidence":0.99984443,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02204329334199429},{"word":"if","start":699.355,"end":699.675,"confidence":0.99968505,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.017871230840682983},{"word":"anything","start":699.675,"end":700.15497,"confidence":0.9998011,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.005292776972055435},{"word":"has","start":700.15497,"end":700.395,"confidence":0.99924076,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.015289854258298874},{"word":"changed","start":700.395,"end":700.895,"confidence":0.9997372,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.014103066176176071},{"word":"or","start":701.435,"end":701.675,"confidence":0.85962516,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.006538014858961105},{"word":"if","start":701.675,"end":701.915,"confidence":0.999736,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0068269819021224976},{"word":"we","start":701.915,"end":702.075,"confidence":0.9998741,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.004593975841999054},{"word":"need","start":702.075,"end":702.235,"confidence":0.9998367,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0012522824108600616},{"word":"to","start":702.235,"end":702.395,"confidence":0.9996835,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011710122227668762},{"word":"do","start":702.395,"end":702.555,"confidence":0.9997749,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0090961791574955},{"word":"anything","start":702.555,"end":702.955,"confidence":0.99977154,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.030873026698827744},{"word":"else","start":702.955,"end":703.275,"confidence":0.9996344,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.019580591470003128},{"word":"from","start":703.275,"end":703.515,"confidence":0.9997603,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.011543363332748411},{"word":"our","start":703.515,"end":703.755,"confidence":0.99864906,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.012904498726129532},{"word":"back","start":703.755,"end":703.995,"confidence":0.91655844,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.021759923547506332},{"word":"end","start":703.995,"end":704.495,"confidence":0.97486645,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.019325071945786476},{"word":"yeah","start":706.235,"end":706.555,"confidence":0.7313963,"punctuated_word":"Yeah,","sentiment":"neutral","sentiment_score":0.02925710938870907},{"word":"please","start":706.555,"end":707.055,"confidence":0.99770606,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04083934053778648},{"word":"yeah","start":707.995,"end":708.15497,"confidence":0.9954752,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05942274257540703},{"word":"yeah","start":708.15497,"end":708.315,"confidence":0.998834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0740060955286026},{"word":"yeah","start":708.315,"end":708.555,"confidence":0.9974675,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10941452533006668},{"word":"no","start":708.555,"end":708.71497,"confidence":0.99245995,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17604833841323853},{"word":"worries","start":708.71497,"end":708.955,"confidence":0.99781424,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.18168403208255768},{"word":"take","start":708.955,"end":709.115,"confidence":0.99907565,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.21933117508888245},{"word":"your","start":709.115,"end":709.275,"confidence":0.6639332,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19434854388237},{"word":"take","start":709.275,"end":709.435,"confidence":0.9960647,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.2399250566959381},{"word":"your","start":709.435,"end":709.675,"confidence":0.99790776,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23757530748844147},{"word":"time","start":709.675,"end":709.835,"confidence":0.9960151,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.2843155562877655},{"word":"there's","start":709.835,"end":710.15497,"confidence":0.99925035,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.21014508605003357},{"word":"no","start":710.15497,"end":710.395,"confidence":0.9993228,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.16886287927627563},{"word":"no","start":710.395,"end":710.555,"confidence":0.9967918,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.14137139916419983},{"word":"rush","start":710.555,"end":711.055,"confidence":0.999053,"punctuated_word":"rush.","sentiment":"neutral","sentiment_score":0.13470326364040375},{"word":"mhmm","start":724.32,"end":724.82,"confidence":0.9613032,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12802806496620178},{"word":"yep","start":726.815,"end":727.315,"confidence":0.9463734,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13392336666584015},{"word":"send","start":727.455,"end":727.695,"confidence":0.9947838,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.09870577603578568},{"word":"me","start":727.695,"end":727.775,"confidence":0.9989059,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08959019929170609},{"word":"a","start":727.775,"end":727.855,"confidence":0.9968976,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11189713329076768},{"word":"photo","start":727.855,"end":728.355,"confidence":0.9993594,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.10434265434741974},{"word":"of","start":730.355,"end":730.855,"confidence":0.9961966,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09680597484111786},{"word":"that","start":732.855,"end":733.355,"confidence":0.99825996,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.07158338278532028},{"word":"please","start":735.355,"end":735.855,"confidence":0.99176985,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.08698275685310364},{"word":"and","start":737.855,"end":738.095,"confidence":0.99413365,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07709216326475143},{"word":"how's","start":738.095,"end":738.335,"confidence":0.98638093,"punctuated_word":"how's","sentiment":"neutral","sentiment_score":0.09197451919317244},{"word":"the","start":738.335,"end":738.495,"confidence":0.9990695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10157041996717452},{"word":"weather","start":738.495,"end":738.815,"confidence":0.9994469,"punctuated_word":"weather","sentiment":"neutral","sentiment_score":0.134864941239357},{"word":"up","start":738.815,"end":738.975,"confidence":0.98632777,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.09745009988546371},{"word":"there","start":738.975,"end":739.44,"confidence":0.9811343,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.09935346990823746},{"word":"oh","start":741.76,"end":741.92,"confidence":0.839033,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.38224267959594727},{"word":"you","start":741.92,"end":742.24,"confidence":0.99892324,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4225516617298126},{"word":"lucky","start":742.24,"end":742.64,"confidence":0.986679,"punctuated_word":"lucky","sentiment":"positive","sentiment_score":0.4086686968803406},{"word":"guys","start":742.64,"end":743.14,"confidence":0.9353559,"punctuated_word":"guys.","sentiment":"positive","sentiment_score":0.39810657501220703},{"word":"now","start":744.32,"end":744.56,"confidence":0.48320118,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.08963707834482193},{"word":"i'm","start":744.56,"end":744.64,"confidence":0.79165226,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07538427412509918},{"word":"in","start":744.64,"end":744.8,"confidence":0.66004044,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06348708271980286},{"word":"a","start":744.8,"end":744.96,"confidence":0.7946862,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04928307980298996},{"word":"training","start":744.96,"end":745.44,"confidence":0.8720154,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.07592905312776566},{"word":"in","start":745.44,"end":745.52,"confidence":0.9563038,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01886020414531231},{"word":"coles","start":745.52,"end":746.02,"confidence":0.75292593,"punctuated_word":"Coles,","sentiment":"neutral","sentiment_score":0.026615142822265625},{"word":"melbourne","start":746.32,"end":746.82,"confidence":0.769343,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.05182145535945892},{"word":"and","start":748.96,"end":749.2,"confidence":0.9678591,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.043767645955085754},{"word":"you're","start":749.2,"end":749.36,"confidence":0.6873355,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05115469545125961},{"word":"the","start":749.36,"end":749.52,"confidence":0.87974983,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07243244349956512},{"word":"beach","start":749.52,"end":749.92,"confidence":0.9811327,"punctuated_word":"beach","sentiment":"neutral","sentiment_score":0.054484158754348755},{"word":"too","start":749.92,"end":750.42,"confidence":0.9529457,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.03494240716099739},{"word":"yeah","start":755.695,"end":755.935,"confidence":0.9736489,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1175277829170227},{"word":"but","start":755.935,"end":756.175,"confidence":0.9980306,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.15899726748466492},{"word":"that's","start":756.175,"end":756.41504,"confidence":0.99574506,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2170546352863312},{"word":"that's","start":756.41504,"end":756.73505,"confidence":0.99749225,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.22142091393470764},{"word":"got","start":756.73505,"end":756.895,"confidence":0.99238825,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.27093446254730225},{"word":"to","start":756.895,"end":756.97504,"confidence":0.999244,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22355078160762787},{"word":"do","start":756.97504,"end":757.215,"confidence":0.9996928,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1934436857700348},{"word":"with","start":757.215,"end":757.375,"confidence":0.9995888,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.221153661608696},{"word":"the","start":757.375,"end":757.455,"confidence":0.88427436,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2312876135110855},{"word":"phone","start":757.455,"end":757.955,"confidence":0.9958198,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.1793927550315857},{"word":"that's","start":758.175,"end":758.335,"confidence":0.96788764,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.26620399951934814},{"word":"got","start":758.335,"end":758.575,"confidence":0.97124285,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2505902051925659},{"word":"nothing","start":758.575,"end":758.895,"confidence":0.9731078,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.3137914836406708},{"word":"to","start":758.895,"end":758.97504,"confidence":0.97014254,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2879308760166168},{"word":"do","start":758.97504,"end":759.055,"confidence":0.99859804,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2760692536830902},{"word":"with","start":759.055,"end":759.215,"confidence":0.99817336,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.29572203755378723},{"word":"internet","start":759.215,"end":759.715,"confidence":0.8277042,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.18222641944885257},{"word":"do","start":769.7,"end":769.78,"confidence":0.50840896,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0902329534292221},{"word":"you","start":769.78,"end":769.86,"confidence":0.999485,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07107552140951157},{"word":"have","start":769.86,"end":770.10004,"confidence":0.9903903,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06347047537565231},{"word":"do","start":770.18,"end":770.26,"confidence":0.99942136,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06350089609622955},{"word":"you","start":770.26,"end":770.34,"confidence":0.9986022,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06987553089857101},{"word":"guys","start":770.34,"end":770.66003,"confidence":0.9983683,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.07160358875989914},{"word":"have","start":770.66003,"end":770.9,"confidence":0.99907935,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06429876387119293},{"word":"whatsapp","start":770.9,"end":771.4,"confidence":0.8954786,"punctuated_word":"WhatsApp?","sentiment":"neutral","sentiment_score":-0.06605483591556549},{"word":"okay","start":777.22003,"end":777.54004,"confidence":0.99378484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04245545715093613},{"word":"i've","start":777.54004,"end":777.7,"confidence":0.7609081,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04616443440318107},{"word":"got","start":777.7,"end":777.86,"confidence":0.99964404,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.043381039053201675},{"word":"something","start":777.86,"end":778.26,"confidence":0.9152716,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.03064548969268799},{"word":"here","start":778.26,"end":778.76,"confidence":0.9958103,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.03295692801475525},{"word":"okay","start":780.40497,"end":780.64496,"confidence":0.99913156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0024149632081389427},{"word":"so","start":780.64496,"end":780.96497,"confidence":0.99970657,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00016289204359054563},{"word":"you","start":780.96497,"end":781.125,"confidence":0.9997106,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0022699981927871704},{"word":"got","start":781.125,"end":781.445,"confidence":0.98076737,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0019233338534832},{"word":"49","start":781.445,"end":782.40497,"confidence":0.97012913,"punctuated_word":"49.","sentiment":"neutral","sentiment_score":-0.0007697418332099915},{"word":"you're","start":782.40497,"end":782.805,"confidence":0.9905286,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.00013448609388433397},{"word":"using","start":782.805,"end":783.305,"confidence":0.99897397,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.0010757781565189362},{"word":"leadtel","start":783.52496,"end":784.02496,"confidence":0.37106347,"punctuated_word":"Leadtel","sentiment":"neutral","sentiment_score":0.0012740110978484154},{"word":"and","start":784.32495,"end":784.725,"confidence":0.835342,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0019614528864622116},{"word":"airtel","start":784.725,"end":785.125,"confidence":0.9942784,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0015257978811860085},{"word":"australia's","start":785.125,"end":785.625,"confidence":0.69714135,"punctuated_word":"Australia's","sentiment":"neutral","sentiment_score":-0.002439187839627266},{"word":"163.4","start":785.925,"end":788.425,"confidence":0.99250144,"punctuated_word":"163.4.","sentiment":"neutral","sentiment_score":-0.00455509265884757},{"word":"alright","start":789.52496,"end":790.02496,"confidence":0.98620784,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0016990478616207838},{"word":"now","start":790.165,"end":790.32495,"confidence":0.8956377,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.01299520581960678},{"word":"can","start":790.32495,"end":790.485,"confidence":0.9757318,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0219112616032362},{"word":"you","start":790.485,"end":790.88495,"confidence":0.9938112,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028046727180480957},{"word":"can","start":790.88495,"end":791.125,"confidence":0.99206805,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03104984574019909},{"word":"you","start":791.125,"end":791.285,"confidence":0.99923444,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03268389403820038},{"word":"do","start":791.285,"end":791.445,"confidence":0.99966264,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0334906131029129},{"word":"another","start":791.445,"end":791.76495,"confidence":0.99978596,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.040872566401958466},{"word":"one","start":791.76495,"end":792.005,"confidence":0.9654267,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.03567356988787651},{"word":"because","start":792.005,"end":792.245,"confidence":0.89460117,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.18817727267742157},{"word":"49","start":792.245,"end":792.96497,"confidence":0.99967027,"punctuated_word":"49","sentiment":"neutral","sentiment_score":-0.13514046370983124},{"word":"is","start":792.96497,"end":793.46497,"confidence":0.9968471,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2541651427745819},{"word":"just","start":794.19,"end":794.43,"confidence":0.99531,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.25857341289520264},{"word":"showing","start":794.43,"end":794.83,"confidence":0.998247,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.2332841157913208},{"word":"us","start":794.83,"end":795.15,"confidence":0.97094065,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.25364890694618225},{"word":"it","start":795.15,"end":795.31,"confidence":0.36443663,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24170786142349243},{"word":"just","start":795.31,"end":795.55005,"confidence":0.9454502,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3141307532787323},{"word":"keeps","start":795.55005,"end":795.87,"confidence":0.36064154,"punctuated_word":"keeps","sentiment":"neutral","sentiment_score":-0.2753477394580841},{"word":"starting","start":795.87,"end":796.19,"confidence":0.4909552,"punctuated_word":"starting","sentiment":"neutral","sentiment_score":-0.22898462414741516},{"word":"it","start":796.19,"end":796.35004,"confidence":0.99620277,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22463631629943848},{"word":"off","start":796.35004,"end":796.59,"confidence":0.99781525,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.26544126868247986},{"word":"and","start":796.59,"end":796.75,"confidence":0.9385916,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21703985333442688},{"word":"just","start":796.75,"end":796.99005,"confidence":0.9978295,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2334178686141968},{"word":"running","start":796.99005,"end":797.49005,"confidence":0.84329534,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.1579577475786209},{"word":"one","start":797.63,"end":797.87,"confidence":0.9779142,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.1760445088148117},{"word":"more","start":797.87,"end":798.37,"confidence":0.8498375,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.1515316367149353},{"word":"because","start":798.51,"end":798.75,"confidence":0.9753935,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.01410292461514473},{"word":"your","start":798.75,"end":798.91003,"confidence":0.9802381,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07941689342260361},{"word":"upload","start":798.91003,"end":799.31,"confidence":0.9988778,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.21478226780891416},{"word":"is","start":799.31,"end":799.47003,"confidence":0.9985846,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2147836983203888},{"word":"good","start":799.47003,"end":799.71,"confidence":0.96349084,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1945001184940338},{"word":"it's","start":799.71,"end":799.95,"confidence":0.95957386,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02586539462208748},{"word":"it's","start":799.95,"end":800.11005,"confidence":0.94328105,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.00926610641181469},{"word":"higher","start":800.11005,"end":800.35004,"confidence":0.99507266,"punctuated_word":"higher","sentiment":"neutral","sentiment_score":-0.009944722056388857},{"word":"than","start":800.35004,"end":800.59,"confidence":0.99948657,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.012305691838264464},{"word":"what","start":800.59,"end":800.75,"confidence":0.99957234,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02857056260108948},{"word":"it","start":800.75,"end":800.91003,"confidence":0.99942774,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0233834907412529},{"word":"should","start":800.91003,"end":801.15,"confidence":0.99985266,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.06441107392311096},{"word":"be","start":801.15,"end":801.65,"confidence":0.9995595,"punctuated_word":"be.","sentiment":"neutral","sentiment_score":-0.03921045362949371},{"word":"it's","start":802.11005,"end":802.51,"confidence":0.99801815,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.003974247723817825},{"word":"you","start":802.67004,"end":802.83,"confidence":0.5782361,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018454954028129578},{"word":"upload","start":802.83,"end":803.31,"confidence":0.9114124,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":0.02677212655544281},{"word":"68","start":803.31,"end":803.87,"confidence":0.9394697,"punctuated_word":"68.","sentiment":"neutral","sentiment_score":0.026987111195921894},{"word":"it","start":803.87,"end":803.95,"confidence":0.7583625,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.028423748910427097},{"word":"should","start":803.95,"end":804.11005,"confidence":0.99011457,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05683491379022598},{"word":"only","start":804.11005,"end":804.35004,"confidence":0.9882675,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0042922645807266235},{"word":"be","start":804.35004,"end":804.43005,"confidence":0.9943183,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.022289514541625977},{"word":"it","start":804.51,"end":804.67004,"confidence":0.99206185,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01614927500486374},{"word":"should","start":804.67004,"end":804.83,"confidence":0.9997185,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.06102357804775238},{"word":"be","start":804.83,"end":804.99005,"confidence":0.99504673,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02058866247534752},{"word":"under","start":804.99005,"end":805.31,"confidence":0.9889775,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.046305689960718155},{"word":"40","start":805.31,"end":805.81,"confidence":0.99827445,"punctuated_word":"40.","sentiment":"neutral","sentiment_score":0.012542257085442545},{"word":"i","start":815.335,"end":815.41504,"confidence":0.66256,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.059119001030921936},{"word":"just","start":815.41504,"end":815.655,"confidence":0.89707947,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05817048251628876},{"word":"click","start":815.655,"end":815.895,"confidence":0.8416122,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.06101631000638008},{"word":"on","start":815.895,"end":816.135,"confidence":0.9982344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06002666801214218},{"word":"go","start":816.135,"end":816.29504,"confidence":0.47785854,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06928717344999313},{"word":"again","start":816.29504,"end":816.53503,"confidence":0.8418292,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.06239111348986626},{"word":"and","start":816.53503,"end":816.775,"confidence":0.998485,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06427544355392456},{"word":"that's","start":816.775,"end":817.015,"confidence":0.99931073,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06377770006656647},{"word":"it","start":817.015,"end":817.515,"confidence":0.9980898,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.008614870719611645},{"word":"yeah","start":840.72504,"end":840.965,"confidence":0.7316276,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03908979147672653},{"word":"send","start":840.965,"end":841.125,"confidence":0.9846519,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.040902622044086456},{"word":"me","start":841.125,"end":841.28503,"confidence":0.9960044,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0297187902033329},{"word":"the","start":841.28503,"end":841.365,"confidence":0.9982609,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04617876559495926},{"word":"photo","start":841.365,"end":841.685,"confidence":0.982865,"punctuated_word":"photo,","sentiment":"neutral","sentiment_score":0.0745055302977562},{"word":"please","start":841.685,"end":842.085,"confidence":0.99845475,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.07927107810974121},{"word":"is","start":842.085,"end":842.245,"confidence":0.997903,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07384303212165833},{"word":"it","start":842.245,"end":842.325,"confidence":0.99667656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11405812203884123},{"word":"good","start":842.325,"end":842.565,"confidence":0.9996911,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.10344614833593369},{"word":"or","start":842.565,"end":842.72504,"confidence":0.9990408,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03347247838973999},{"word":"bad","start":842.72504,"end":843.205,"confidence":0.9993746,"punctuated_word":"bad?","sentiment":"neutral","sentiment_score":0.0007630251348018646},{"word":"no","start":843.205,"end":843.365,"confidence":0.9702387,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.253069669008255},{"word":"no","start":843.365,"end":843.525,"confidence":0.8722671,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27672088146209717},{"word":"don't","start":843.525,"end":843.685,"confidence":0.98954415,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.3254663944244385},{"word":"tell","start":843.685,"end":843.925,"confidence":0.9953194,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.2783956825733185},{"word":"me","start":843.925,"end":844.005,"confidence":0.99890137,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.30914047360420227},{"word":"i","start":844.005,"end":844.085,"confidence":0.54761755,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2509423792362213},{"word":"wanna","start":844.085,"end":844.405,"confidence":0.9784989,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.19292399287223816},{"word":"see","start":844.405,"end":844.565,"confidence":0.9292999,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.193949893116951},{"word":"the","start":844.565,"end":844.645,"confidence":0.99611264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20735935866832733},{"word":"photo","start":844.645,"end":845.145,"confidence":0.91403174,"punctuated_word":"photo.","sentiment":"neutral","sentiment_score":-0.2949639558792114},{"word":"what's","start":846.245,"end":846.565,"confidence":0.99328417,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.05538206547498703},{"word":"the","start":846.565,"end":846.72504,"confidence":0.999819,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0466432049870491},{"word":"download","start":846.72504,"end":847.205,"confidence":0.9978084,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.09108881652355194},{"word":"speed","start":847.205,"end":847.705,"confidence":0.99497056,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":-0.03815240412950516},{"word":"14","start":849.25,"end":849.75,"confidence":0.884463,"punctuated_word":"14.","sentiment":"neutral","sentiment_score":-0.009376699104905128},{"word":"okay","start":850.05,"end":850.55,"confidence":0.9987806,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002652169670909643},{"word":"change","start":852.13,"end":852.63,"confidence":0.91869473,"punctuated_word":"Change.","sentiment":"neutral","sentiment_score":-0.002677259035408497},{"word":"okay","start":852.85,"end":853.35,"confidence":0.99911684,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005637363530695438},{"word":"see","start":853.41,"end":853.65,"confidence":0.6103803,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.0015197433531284332},{"word":"where","start":853.65,"end":853.81,"confidence":0.6399006,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0009519383311271667},{"word":"you","start":853.81,"end":853.89,"confidence":0.9968989,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0005551576614379883},{"word":"got","start":853.89,"end":854.21,"confidence":0.9217833,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.003628993406891823},{"word":"leaptel","start":854.21,"end":854.71,"confidence":0.51606655,"punctuated_word":"Leaptel,","sentiment":"neutral","sentiment_score":0.0012798123061656952},{"word":"you","start":854.77,"end":854.85,"confidence":0.9891565,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01367056369781494},{"word":"got","start":854.85,"end":855.17,"confidence":0.98751104,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.019646676257252693},{"word":"melbourne","start":855.17,"end":855.65,"confidence":0.6400914,"punctuated_word":"Melbourne,","sentiment":"neutral","sentiment_score":-0.009070511907339096},{"word":"change","start":855.65,"end":856.15,"confidence":0.7064281,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.018156180158257484},{"word":"server","start":856.21,"end":856.71,"confidence":0.777342,"punctuated_word":"server.","sentiment":"neutral","sentiment_score":-0.019604535773396492},{"word":"now","start":858.69,"end":858.85,"confidence":0.5718582,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.1270622760057449},{"word":"that's","start":858.85,"end":859.17,"confidence":0.9444055,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.20616352558135984},{"word":"that's","start":859.17,"end":859.49,"confidence":0.95826495,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.24760973453521729},{"word":"something","start":859.49,"end":859.89,"confidence":0.8662117,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.2706504166126251},{"word":"not","start":859.89,"end":860.05,"confidence":0.95584255,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23144344985485077},{"word":"right","start":860.05,"end":860.29,"confidence":0.9988626,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.255760133266449},{"word":"there","start":860.29,"end":860.45,"confidence":0.84838384,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.23934216797351837},{"word":"because","start":860.45,"end":860.69,"confidence":0.7255301,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.294144868850708},{"word":"your","start":860.69,"end":860.85,"confidence":0.85631526,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4064145982265472},{"word":"upload's","start":860.85,"end":861.33,"confidence":0.85467064,"punctuated_word":"upload's","sentiment":"negative","sentiment_score":-0.43975815176963806},{"word":"too","start":861.33,"end":861.57,"confidence":0.99872524,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.4318307340145111},{"word":"high","start":861.57,"end":862.07,"confidence":0.9949107,"punctuated_word":"high.","sentiment":"negative","sentiment_score":-0.33489251136779785},{"word":"download's","start":862.52997,"end":863.02997,"confidence":0.69967675,"punctuated_word":"Download's","sentiment":"neutral","sentiment_score":-0.3260999917984009},{"word":"too","start":863.17,"end":863.41,"confidence":0.99746406,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.35391438007354736},{"word":"low","start":863.41,"end":863.65,"confidence":0.9725767,"punctuated_word":"low.","sentiment":"neutral","sentiment_score":-0.25462424755096436},{"word":"why","start":863.65,"end":863.89,"confidence":0.9801267,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.16604067385196686},{"word":"is","start":863.89,"end":864.05,"confidence":0.97124654,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1414058953523636},{"word":"that","start":864.05,"end":864.345,"confidence":0.9954256,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.16246002912521362},{"word":"okay","start":865.225,"end":865.725,"confidence":0.99883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03000086545944214},{"word":"can","start":866.985,"end":867.225,"confidence":0.9125285,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.00639193132519722},{"word":"you","start":867.225,"end":867.46497,"confidence":0.9998498,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013318302109837532},{"word":"click","start":867.46497,"end":867.70496,"confidence":0.9964408,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.0006481371819972992},{"word":"on","start":867.70496,"end":868.02496,"confidence":0.99966466,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.000780642032623291},{"word":"change","start":868.02496,"end":868.52496,"confidence":0.9943052,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.002607043832540512},{"word":"server","start":868.58496,"end":869.08496,"confidence":0.99951243,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.022008519619703293},{"word":"and","start":871.46497,"end":871.785,"confidence":0.9066676,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020958347246050835},{"word":"allocate","start":871.785,"end":872.285,"confidence":0.96863335,"punctuated_word":"allocate","sentiment":"neutral","sentiment_score":0.013199832290410995},{"word":"one","start":872.345,"end":872.58496,"confidence":0.9995616,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.009500842541456224},{"word":"from","start":872.58496,"end":872.90497,"confidence":0.9997675,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0045715197920799255},{"word":"sydney","start":872.90497,"end":873.40497,"confidence":0.99030316,"punctuated_word":"Sydney?","sentiment":"neutral","sentiment_score":0.003007735125720501},{"word":"yeah","start":877.545,"end":877.785,"confidence":0.9940819,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0336686335504055},{"word":"yeah","start":877.785,"end":878.285,"confidence":0.9890186,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03984435275197029},{"word":"enter","start":878.52997,"end":878.77,"confidence":0.27902728,"punctuated_word":"Enter","sentiment":"neutral","sentiment_score":0.025232532992959023},{"word":"cindy","start":878.77,"end":879.01,"confidence":0.78664726,"punctuated_word":"Cindy.","sentiment":"neutral","sentiment_score":0.03904158994555473},{"word":"whatever","start":879.01,"end":879.51,"confidence":0.83403826,"punctuated_word":"Whatever.","sentiment":"neutral","sentiment_score":0.052844565361738205},{"word":"would","start":879.57,"end":879.81,"confidence":0.44108725,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.076966293156147},{"word":"would","start":879.81,"end":879.97,"confidence":0.90338236,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06850407272577286},{"word":"whichever","start":880.13,"end":880.52997,"confidence":0.99849546,"punctuated_word":"whichever","sentiment":"neutral","sentiment_score":0.06096063554286957},{"word":"one","start":880.52997,"end":881.02997,"confidence":0.99800724,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03235923498868942},{"word":"you're","start":881.41,"end":881.57,"confidence":0.5161167,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.06147947907447815},{"word":"fine","start":881.57,"end":882.07,"confidence":0.9644159,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.05234243348240853},{"word":"so","start":885.81,"end":885.97,"confidence":0.8560595,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021326765418052673},{"word":"your","start":885.97,"end":886.29,"confidence":0.88437545,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02333994396030903},{"word":"your","start":886.29,"end":886.52997,"confidence":0.98049325,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011467788368463516},{"word":"ping","start":886.52997,"end":886.85,"confidence":0.5837457,"punctuated_word":"ping","sentiment":"neutral","sentiment_score":0.006674900185316801},{"word":"m","start":886.85,"end":886.93,"confidence":0.52262926,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.0031849700026214123},{"word":"s","start":886.93,"end":887.17,"confidence":0.99426997,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.0006884834729135036},{"word":"is","start":887.17,"end":887.33,"confidence":0.99248403,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01070802565664053},{"word":"only","start":887.33,"end":887.65,"confidence":0.9186754,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.012206315994262695},{"word":"sorry","start":888.05,"end":888.55,"confidence":0.993397,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.015457485802471638},{"word":"whichever","start":891.73505,"end":892.215,"confidence":0.9642975,"punctuated_word":"Whichever","sentiment":"neutral","sentiment_score":-0.002578320913016796},{"word":"one","start":892.215,"end":892.53503,"confidence":0.90715575,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.013228627853095531},{"word":"get","start":892.53503,"end":892.695,"confidence":0.8134102,"punctuated_word":"Get","sentiment":"neutral","sentiment_score":-0.016058694571256638},{"word":"the","start":892.695,"end":892.85504,"confidence":0.9977216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012917397543787956},{"word":"telstra","start":892.85504,"end":893.335,"confidence":0.9814893,"punctuated_word":"Telstra","sentiment":"neutral","sentiment_score":-0.018772166222333908},{"word":"one","start":893.335,"end":893.495,"confidence":0.8901411,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01944405771791935},{"word":"off","start":893.495,"end":893.73505,"confidence":0.42249638,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.01765400543808937},{"word":"just","start":893.73505,"end":893.895,"confidence":0.87265044,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.007924037054181099},{"word":"whatever","start":893.895,"end":894.29504,"confidence":0.98708475,"punctuated_word":"whatever.","sentiment":"neutral","sentiment_score":0.002758028917014599},{"word":"yeah","start":894.29504,"end":894.79504,"confidence":0.98833644,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03417850285768509},{"word":"but","start":897.655,"end":897.895,"confidence":0.84116375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.035245440900325775},{"word":"i","start":897.895,"end":898.05505,"confidence":0.9967229,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03483433276414871},{"word":"think","start":898.05505,"end":898.29504,"confidence":0.99667895,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.044849567115306854},{"word":"what's","start":898.29504,"end":898.53503,"confidence":0.99865425,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.04737398028373718},{"word":"happening","start":898.53503,"end":899.015,"confidence":0.99974483,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":0.03126350790262222},{"word":"here","start":899.015,"end":899.515,"confidence":0.9988392,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.04184090346097946},{"word":"is","start":899.73505,"end":900.215,"confidence":0.999252,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0342339426279068},{"word":"because","start":900.215,"end":900.455,"confidence":0.94632,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.020034439861774445},{"word":"i've","start":900.455,"end":900.955,"confidence":0.9671769,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.011133654043078424},{"word":"reconstructed","start":902.775,"end":903.275,"confidence":0.60440546,"punctuated_word":"reconstructed","sentiment":"neutral","sentiment_score":0.02205171249806881},{"word":"your","start":903.655,"end":904.155,"confidence":0.98758495,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.026059582829475403},{"word":"your","start":904.97003,"end":905.47003,"confidence":0.9988166,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029835551977157593},{"word":"thing","start":905.53,"end":905.85004,"confidence":0.9321886,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":0.06752513349056244},{"word":"you're","start":905.85004,"end":906.01,"confidence":0.99101555,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05935269594192505},{"word":"gonna","start":906.01,"end":906.25,"confidence":0.9850664,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.05501635745167732},{"word":"find","start":906.25,"end":906.49005,"confidence":0.99644357,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.0762796476483345},{"word":"that","start":906.49005,"end":906.73004,"confidence":0.9973236,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03190593421459198},{"word":"that","start":906.73004,"end":906.89,"confidence":0.98130345,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022819429636001587},{"word":"eventually","start":906.89,"end":907.39,"confidence":0.9876917,"punctuated_word":"eventually","sentiment":"neutral","sentiment_score":0.016389697790145874},{"word":"will","start":907.45,"end":907.77,"confidence":0.99818677,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02787109464406967},{"word":"change","start":907.77,"end":908.27,"confidence":0.7994029,"punctuated_word":"change,","sentiment":"neutral","sentiment_score":0.0421878844499588},{"word":"and","start":908.41003,"end":908.65,"confidence":0.9992188,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06123937666416168},{"word":"you'll","start":908.65,"end":908.89,"confidence":0.99631274,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06845760345458984},{"word":"find","start":908.89,"end":909.05005,"confidence":0.9976787,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.09380674362182616},{"word":"you'll","start":909.05005,"end":909.21,"confidence":0.98834276,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.03918072581291199},{"word":"get","start":909.21,"end":909.45,"confidence":0.99934524,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0352337509393692},{"word":"more","start":909.45,"end":909.61005,"confidence":0.99985826,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.02635049819946289},{"word":"than","start":909.61005,"end":909.77,"confidence":0.9996877,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.029203884303569794},{"word":"a","start":909.77,"end":909.85004,"confidence":0.98565686,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.021355658769607544},{"word":"100","start":909.85004,"end":910.17004,"confidence":0.998909,"punctuated_word":"100","sentiment":"neutral","sentiment_score":0.005738936364650726},{"word":"or","start":910.17004,"end":910.25,"confidence":0.98009264,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01987335830926895},{"word":"just","start":910.25,"end":910.49005,"confidence":0.9995054,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036882899701595306},{"word":"near","start":910.49005,"end":910.61005,"confidence":0.9903598,"punctuated_word":"near","sentiment":"neutral","sentiment_score":0.03132717311382294},{"word":"a","start":910.61005,"end":910.73004,"confidence":0.98491573,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010169055312871931},{"word":"100","start":910.73004,"end":911.13,"confidence":0.99960047,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.002315051853656769},{"word":"very","start":911.13,"end":911.37,"confidence":0.9906873,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.011400073766708374},{"word":"shortly","start":911.37,"end":911.87,"confidence":0.9900776,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.013928715139627457},{"word":"but","start":913.69,"end":913.93005,"confidence":0.99309665,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0006983354687690735},{"word":"let's","start":913.93005,"end":914.17004,"confidence":0.9966948,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.009439954534173012},{"word":"yeah","start":914.41003,"end":914.57,"confidence":0.95889664,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.00978689268231392},{"word":"because","start":914.57,"end":914.73004,"confidence":0.9858644,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.008489396423101425},{"word":"your","start":914.73004,"end":914.89,"confidence":0.9469391,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017816685140132904},{"word":"ping's","start":914.89,"end":915.21,"confidence":0.8454265,"punctuated_word":"ping's","sentiment":"neutral","sentiment_score":-0.009778828360140324},{"word":"only","start":915.21,"end":915.53,"confidence":0.9940486,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.0248919278383255},{"word":"29","start":915.53,"end":916.09,"confidence":0.9002856,"punctuated_word":"29,","sentiment":"neutral","sentiment_score":-0.01320486143231392},{"word":"so","start":916.09,"end":916.33,"confidence":0.99966514,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03215973079204559},{"word":"you","start":916.33,"end":916.49005,"confidence":0.99967194,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02254371717572212},{"word":"shouldn't","start":916.49005,"end":916.73004,"confidence":0.99972844,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.016383739188313484},{"word":"be","start":916.73004,"end":916.89,"confidence":0.9991109,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0355440154671669},{"word":"getting","start":916.89,"end":917.13,"confidence":0.99962306,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.031990282237529755},{"word":"14","start":917.13,"end":917.53,"confidence":0.93454266,"punctuated_word":"14.","sentiment":"neutral","sentiment_score":-0.016776658594608307},{"word":"you","start":917.53,"end":917.69,"confidence":0.9860888,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01745961606502533},{"word":"should","start":917.69,"end":917.85004,"confidence":0.9923644,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.046857304871082306},{"word":"be","start":917.85004,"end":917.93005,"confidence":0.9919093,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.01682816445827484},{"word":"getting","start":917.93005,"end":918.17004,"confidence":0.99823797,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.0006832480430603027},{"word":"a","start":918.17004,"end":918.25,"confidence":0.9991916,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0028031468391418457},{"word":"lot","start":918.25,"end":918.41003,"confidence":0.9997093,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.01401008665561676},{"word":"more","start":918.41003,"end":918.57,"confidence":0.99983275,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.00004252791404724121},{"word":"than","start":918.57,"end":918.81,"confidence":0.99916947,"punctuated_word":"than","sentiment":"neutral","sentiment_score":0.0037298426032066345},{"word":"that","start":918.81,"end":919.305,"confidence":0.9545032,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.027757901698350903},{"word":"but","start":919.545,"end":919.785,"confidence":0.9977367,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.004425771534442902},{"word":"it","start":919.785,"end":919.865,"confidence":0.46638653,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007084354758262634},{"word":"all","start":919.945,"end":920.185,"confidence":0.9954796,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.023851342499256138},{"word":"the","start":920.185,"end":920.425,"confidence":0.52167284,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007300578057765961},{"word":"all","start":920.425,"end":920.90497,"confidence":0.9049918,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03747442364692688},{"word":"the","start":920.90497,"end":921.145,"confidence":0.62712264,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017885297536849976},{"word":"speed's","start":921.145,"end":921.46497,"confidence":0.7392469,"punctuated_word":"speed's","sentiment":"neutral","sentiment_score":0.02399074099957943},{"word":"gone","start":921.46497,"end":921.705,"confidence":0.9591217,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":0.03649087995290756},{"word":"through","start":921.705,"end":921.865,"confidence":0.500788,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.025008857250213623},{"word":"the","start":921.865,"end":922.02496,"confidence":0.9951174,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00784338265657425},{"word":"upload","start":922.02496,"end":922.425,"confidence":0.8718262,"punctuated_word":"upload,","sentiment":"neutral","sentiment_score":-0.02003483846783638},{"word":"not","start":922.425,"end":922.585,"confidence":0.9909264,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.026733018457889557},{"word":"the","start":922.585,"end":922.745,"confidence":0.981369,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013363942503929138},{"word":"download","start":922.745,"end":923.245,"confidence":0.8101091,"punctuated_word":"download,","sentiment":"neutral","sentiment_score":-0.04485376179218292},{"word":"if","start":924.345,"end":924.585,"confidence":0.9608508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0496034249663353},{"word":"that","start":924.585,"end":924.665,"confidence":0.9994442,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03992435336112976},{"word":"makes","start":924.665,"end":924.985,"confidence":0.9523509,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.025804899632930756},{"word":"sense","start":924.985,"end":925.305,"confidence":0.98094714,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":-0.0018500983715057373},{"word":"yeah","start":925.305,"end":925.805,"confidence":0.99909496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006379159167408943},{"word":"the","start":925.945,"end":926.185,"confidence":0.8909447,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.041479408740997314},{"word":"upload's","start":926.185,"end":926.665,"confidence":0.86099696,"punctuated_word":"upload's","sentiment":"neutral","sentiment_score":-0.023258205503225327},{"word":"really","start":926.665,"end":926.985,"confidence":0.9990295,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.04061150550842285},{"word":"high","start":926.985,"end":927.305,"confidence":0.8177393,"punctuated_word":"high,","sentiment":"neutral","sentiment_score":-0.02858935296535492},{"word":"81","start":927.305,"end":927.785,"confidence":0.97969866,"punctuated_word":"81.","sentiment":"neutral","sentiment_score":-0.02001202292740345},{"word":"it","start":927.785,"end":927.865,"confidence":0.70723903,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0420013889670372},{"word":"shouldn't","start":927.865,"end":928.185,"confidence":0.9999,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.0371832363307476},{"word":"be","start":928.185,"end":928.345,"confidence":0.99981993,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05224747955799103},{"word":"that","start":928.345,"end":928.585,"confidence":0.99944633,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05347387492656708},{"word":"high","start":928.585,"end":929.085,"confidence":0.99891007,"punctuated_word":"high.","sentiment":"neutral","sentiment_score":-0.054467085748910904},{"word":"alright","start":935.95,"end":936.45,"confidence":0.8330803,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.026118095964193344},{"word":"do","start":938.91003,"end":939.15,"confidence":0.8253238,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.007374361157417297},{"word":"another","start":939.15,"end":939.47003,"confidence":0.9993462,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.009264543652534485},{"word":"one","start":939.47003,"end":939.79004,"confidence":0.99961936,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011239007115364076},{"word":"with","start":939.79004,"end":940.19,"confidence":0.9982621,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.014251509681344032},{"word":"telstra","start":940.19,"end":940.69,"confidence":0.9722395,"punctuated_word":"Telstra.","sentiment":"neutral","sentiment_score":0.0049112532287836075},{"word":"yeah","start":946.11,"end":946.43,"confidence":0.9304497,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015360986813902857},{"word":"no","start":946.43,"end":946.67004,"confidence":0.90172124,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1442040503025055},{"word":"the","start":946.67004,"end":946.83,"confidence":0.98267144,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.26492244005203247},{"word":"upload's","start":946.83,"end":947.31,"confidence":0.8393934,"punctuated_word":"upload's","sentiment":"neutral","sentiment_score":-0.27566707134246826},{"word":"too","start":947.31,"end":947.55,"confidence":0.9963595,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.2787306308746338},{"word":"high","start":947.55,"end":947.985,"confidence":0.98603666,"punctuated_word":"high.","sentiment":"neutral","sentiment_score":-0.24531954526901245},{"word":"so","start":948.065,"end":948.225,"confidence":0.99590945,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2113235890865326},{"word":"it's","start":948.225,"end":948.46497,"confidence":0.9977045,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.21698570251464844},{"word":"it's","start":948.46497,"end":948.945,"confidence":0.99483675,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22650361061096191},{"word":"it's","start":948.945,"end":949.185,"confidence":0.9747491,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22938057780265808},{"word":"telling","start":949.185,"end":949.505,"confidence":0.99854016,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.2464808076620102},{"word":"me","start":949.505,"end":949.665,"confidence":0.9986362,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2720140516757965},{"word":"that","start":949.665,"end":949.825,"confidence":0.99824274,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2239827960729599},{"word":"it's","start":949.825,"end":949.985,"confidence":0.76332116,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.21370896697044373},{"word":"not","start":949.985,"end":950.485,"confidence":0.9996922,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1688963621854782},{"word":"regulating","start":951.505,"end":952.005,"confidence":0.7832998,"punctuated_word":"regulating","sentiment":"neutral","sentiment_score":-0.17090299725532532},{"word":"yet","start":952.065,"end":952.565,"confidence":0.9953906,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.1912501156330109},{"word":"do","start":954.225,"end":954.46497,"confidence":0.98445696,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03281596675515175},{"word":"you","start":954.46497,"end":954.625,"confidence":0.99968445,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034517791122198105},{"word":"have","start":954.625,"end":955.125,"confidence":0.9998468,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02259751781821251},{"word":"teamviewer","start":956.625,"end":957.125,"confidence":0.95898074,"punctuated_word":"TeamViewer","sentiment":"neutral","sentiment_score":-0.03546382859349251},{"word":"installed","start":957.345,"end":957.845,"confidence":0.99795854,"punctuated_word":"installed","sentiment":"neutral","sentiment_score":0.003799889236688614},{"word":"in","start":957.90497,"end":958.14496,"confidence":0.99937975,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0007164515554904938},{"word":"your","start":958.14496,"end":958.385,"confidence":0.9998227,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014322895556688309},{"word":"laptop","start":958.385,"end":958.885,"confidence":0.9969017,"punctuated_word":"laptop?","sentiment":"neutral","sentiment_score":-0.008990280330181122},{"word":"teamviewer","start":961.54,"end":962.04,"confidence":0.973106,"punctuated_word":"TeamViewer,","sentiment":"neutral","sentiment_score":0.00690423883497715},{"word":"t","start":962.42,"end":962.66,"confidence":0.9766747,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.012469835579395294},{"word":"e","start":962.66,"end":962.89996,"confidence":0.99902844,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.012187235057353972},{"word":"a","start":962.89996,"end":963.13995,"confidence":0.9605715,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010939911007881165},{"word":"m","start":963.13995,"end":963.45996,"confidence":0.96274513,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.01231873780488968},{"word":"viewer","start":963.45996,"end":963.95996,"confidence":0.40713316,"punctuated_word":"viewer.","sentiment":"neutral","sentiment_score":0.020350752398371696},{"word":"because","start":965.37994,"end":965.62,"confidence":0.748961,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.015556100755929949},{"word":"we","start":965.62,"end":965.86,"confidence":0.9996805,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.043811243027448654},{"word":"can","start":965.86,"end":966.25995,"confidence":0.99936885,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.052224788814783096},{"word":"run","start":966.25995,"end":966.5,"confidence":0.9993486,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.04175575077533722},{"word":"a","start":966.5,"end":966.74,"confidence":0.99862814,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03155262768268585},{"word":"support","start":966.74,"end":967.24,"confidence":0.99964,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.01858396828174591},{"word":"check","start":967.69995,"end":968.01996,"confidence":0.6201042,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.020120136439800262},{"word":"from","start":968.01996,"end":968.25995,"confidence":0.97334486,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.040633805096149445},{"word":"our","start":968.25995,"end":968.42,"confidence":0.81067264,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04262884706258774},{"word":"end","start":968.42,"end":968.66,"confidence":0.9978969,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.05838067829608917},{"word":"through","start":968.66,"end":968.98,"confidence":0.9107652,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.02662160247564316},{"word":"your","start":968.98,"end":969.22,"confidence":0.99962234,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.00259370356798172},{"word":"laptop","start":969.22,"end":969.62,"confidence":0.9998789,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.024117909371852875},{"word":"if","start":969.62,"end":969.77997,"confidence":0.7545619,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01854044571518898},{"word":"you","start":969.77997,"end":969.94,"confidence":0.99990654,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014427512884140016},{"word":"want","start":969.94,"end":970.44,"confidence":0.95745146,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":-0.004516787827014923},{"word":"yeah","start":975.13995,"end":975.45996,"confidence":0.97905445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007836984470486641},{"word":"okay","start":975.45996,"end":975.86,"confidence":0.9337846,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04087755084037781},{"word":"if","start":975.86,"end":976.01996,"confidence":0.8615432,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.06747704744338989},{"word":"you","start":976.01996,"end":976.1,"confidence":0.99748707,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030875712633132935},{"word":"can","start":976.1,"end":976.6,"confidence":0.99115187,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.045143671333789825},{"word":"if","start":976.875,"end":977.03503,"confidence":0.9973429,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09411168843507768},{"word":"you","start":977.03503,"end":977.53503,"confidence":0.99882704,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06412917375564575},{"word":"can","start":977.835,"end":977.875,"confidence":0.99394727,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07427054643630981},{"word":"i'll","start":977.91504,"end":978.155,"confidence":0.7629974,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1046093925833702},{"word":"let","start":978.155,"end":978.315,"confidence":0.99909484,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.09649378806352615},{"word":"your","start":978.315,"end":978.47504,"confidence":0.98619395,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09109759330749512},{"word":"daughter","start":978.47504,"end":978.795,"confidence":0.99952066,"punctuated_word":"daughter","sentiment":"neutral","sentiment_score":0.050380147993564606},{"word":"know","start":978.795,"end":978.955,"confidence":0.9933122,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.11220232397317886},{"word":"if","start":978.955,"end":979.115,"confidence":0.8888452,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09464779496192932},{"word":"we","start":979.115,"end":979.195,"confidence":0.69472283,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1022789254784584},{"word":"can","start":979.195,"end":979.435,"confidence":0.99975485,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09571829438209534},{"word":"do","start":979.435,"end":979.59503,"confidence":0.9995104,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08333146572113037},{"word":"that","start":979.59503,"end":979.91504,"confidence":0.9608825,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.02572646550834179},{"word":"i","start":979.91504,"end":980.155,"confidence":0.997142,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06399592757225037},{"word":"can","start":980.155,"end":980.47504,"confidence":0.99874914,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.058099403977394104},{"word":"log","start":980.47504,"end":980.635,"confidence":0.9803105,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.06714657694101334},{"word":"in","start":980.635,"end":980.875,"confidence":0.98184896,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07980132848024368},{"word":"from","start":980.875,"end":981.03503,"confidence":0.87402475,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09448936581611632},{"word":"here","start":981.03503,"end":981.275,"confidence":0.97069824,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.10919662564992905},{"word":"and","start":981.275,"end":981.435,"confidence":0.9821118,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0732186809182167},{"word":"do","start":981.435,"end":981.59503,"confidence":0.99642473,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08466536551713943},{"word":"all","start":981.59503,"end":981.755,"confidence":0.83397496,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.11078937351703644},{"word":"the","start":981.755,"end":981.835,"confidence":0.9992106,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08712654560804367},{"word":"line","start":981.835,"end":982.155,"confidence":0.65466565,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.15565508604049683},{"word":"tests","start":982.155,"end":982.395,"confidence":0.5007974,"punctuated_word":"tests","sentiment":"neutral","sentiment_score":0.06456783413887024},{"word":"myself","start":982.395,"end":982.875,"confidence":0.9991186,"punctuated_word":"myself","sentiment":"neutral","sentiment_score":0.10755105316638948},{"word":"instead","start":982.875,"end":983.195,"confidence":0.9913453,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.04580215364694595},{"word":"of","start":983.195,"end":983.355,"confidence":0.9995646,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09231491386890411},{"word":"you","start":983.355,"end":983.835,"confidence":0.9978576,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07748818397521973},{"word":"anyway","start":983.835,"end":984.235,"confidence":0.76980424,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.056681327521800995},{"word":"run","start":984.235,"end":984.47504,"confidence":0.9983234,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.04599662870168686},{"word":"run","start":984.47504,"end":984.715,"confidence":0.99849176,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.05030855908989906},{"word":"a","start":984.715,"end":984.795,"confidence":0.99878114,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07672007381916046},{"word":"couple","start":984.795,"end":985.115,"confidence":0.99980086,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.06598243117332458},{"word":"of","start":985.115,"end":985.275,"confidence":0.5365742,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06788285821676254},{"word":"more","start":985.275,"end":985.435,"confidence":0.9962042,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04886035621166229},{"word":"tests","start":985.435,"end":985.835,"confidence":0.7084162,"punctuated_word":"tests,","sentiment":"neutral","sentiment_score":0.0977579578757286},{"word":"please","start":985.835,"end":986.235,"confidence":0.97137165,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.12780116498470306},{"word":"yep","start":986.235,"end":986.735,"confidence":0.9920214,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1842232197523117},{"word":"if","start":987.03503,"end":987.275,"confidence":0.26160884,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.12473804503679276},{"word":"i","start":987.275,"end":987.355,"confidence":0.99626887,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08195950090885162},{"word":"maybe","start":987.355,"end":987.855,"confidence":0.6758547,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.07443242520093918},{"word":"select","start":988.155,"end":988.555,"confidence":0.9785832,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.07896116375923157},{"word":"another","start":988.555,"end":989.055,"confidence":0.9937016,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.014126881957054138},{"word":"server","start":989.115,"end":989.615,"confidence":0.8895637,"punctuated_word":"server.","sentiment":"neutral","sentiment_score":0.0320751890540123},{"word":"mhmm","start":1000.33997,"end":1000.42,"confidence":0.922108,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07156580686569214},{"word":"no","start":1000.42,"end":1000.66,"confidence":0.81343544,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.37902575731277466},{"word":"that","start":1000.66,"end":1000.81995,"confidence":0.90719175,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.5261470079421997},{"word":"doesn't","start":1000.81995,"end":1001.13995,"confidence":0.99959505,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4939953684806824},{"word":"make","start":1001.13995,"end":1001.37994,"confidence":0.99762875,"punctuated_word":"make","sentiment":"negative","sentiment_score":-0.5254397392272949},{"word":"sense","start":1001.37994,"end":1001.77997,"confidence":0.9996428,"punctuated_word":"sense.","sentiment":"negative","sentiment_score":-0.5824340581893921},{"word":"hang","start":1001.77997,"end":1001.94,"confidence":0.99973613,"punctuated_word":"Hang","sentiment":"negative","sentiment_score":-0.43739381432533264},{"word":"on","start":1001.94,"end":1002.18,"confidence":0.9995915,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.37481260299682617},{"word":"a","start":1002.18,"end":1002.33997,"confidence":0.992446,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.34509485960006714},{"word":"sec","start":1002.33997,"end":1002.83997,"confidence":0.99739593,"punctuated_word":"sec.","sentiment":"negative","sentiment_score":-0.36119264364242554},{"word":"doesn't","start":1004.66,"end":1005.06,"confidence":0.94387686,"punctuated_word":"Doesn't","sentiment":"negative","sentiment_score":-0.4896967709064483},{"word":"make","start":1005.06,"end":1005.3,"confidence":0.9958988,"punctuated_word":"make","sentiment":"negative","sentiment_score":-0.4734160602092743},{"word":"sense","start":1005.3,"end":1005.62,"confidence":0.99962914,"punctuated_word":"sense","sentiment":"negative","sentiment_score":-0.5428805947303772},{"word":"at","start":1005.62,"end":1005.77997,"confidence":0.99880016,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5641716122627258},{"word":"all","start":1005.77997,"end":1006.27997,"confidence":0.99789643,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.432805061340332},{"word":"alright","start":1006.875,"end":1007.375,"confidence":0.9899477,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.04450188577175141},{"word":"just","start":1007.675,"end":1007.995,"confidence":0.84374547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.03672004118561745},{"word":"run","start":1007.995,"end":1008.235,"confidence":0.74118835,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.04489215835928917},{"word":"a","start":1008.235,"end":1008.315,"confidence":0.99882394,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015007033944129944},{"word":"few","start":1008.315,"end":1008.555,"confidence":0.9997291,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.010544899851083755},{"word":"more","start":1008.555,"end":1009.055,"confidence":0.9565449,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.02705317549407482},{"word":"see","start":1009.91504,"end":1010.235,"confidence":0.76936316,"punctuated_word":"See,","sentiment":"neutral","sentiment_score":-0.09968847036361694},{"word":"i","start":1010.235,"end":1010.395,"confidence":0.5060479,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16850292682647705},{"word":"might","start":1010.395,"end":1010.635,"confidence":0.99541867,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.18480435013771057},{"word":"probably","start":1010.635,"end":1010.955,"confidence":0.9831618,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.22049535810947415},{"word":"need","start":1010.955,"end":1011.195,"confidence":0.99818265,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2303883880376816},{"word":"to","start":1011.195,"end":1011.275,"confidence":0.9990262,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25165852904319763},{"word":"go","start":1011.275,"end":1011.515,"confidence":0.99109125,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.2616276741027832},{"word":"down","start":1011.515,"end":1011.755,"confidence":0.9840986,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.17322877049446106},{"word":"for","start":1011.755,"end":1011.91504,"confidence":0.9943938,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26965564489364624},{"word":"it","start":1011.91504,"end":1012.075,"confidence":0.9906894,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.27019092440605164},{"word":"to","start":1012.075,"end":1012.155,"confidence":0.9982772,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2783006429672241},{"word":"come","start":1012.155,"end":1012.315,"confidence":0.9996971,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2351866364479065},{"word":"back","start":1012.315,"end":1012.47504,"confidence":0.9990138,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1703527569770813},{"word":"up","start":1012.47504,"end":1012.555,"confidence":0.9968442,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.18568521738052368},{"word":"again","start":1012.555,"end":1012.875,"confidence":0.9876921,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.20329493284225464},{"word":"i","start":1012.875,"end":1012.955,"confidence":0.99185365,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11394207924604416},{"word":"don't","start":1012.955,"end":1013.115,"confidence":0.9982977,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1184355616569519},{"word":"know","start":1013.115,"end":1013.615,"confidence":0.99474496,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.08893795311450958},{"word":"in","start":1015.115,"end":1015.615,"confidence":0.9436498,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.03796975314617157},{"word":"the","start":1016.315,"end":1016.555,"confidence":0.9554367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025874415412545204},{"word":"sydney","start":1016.555,"end":1017.055,"confidence":0.99848074,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":-0.04769866168498993},{"word":"servers","start":1017.115,"end":1017.615,"confidence":0.8619612,"punctuated_word":"servers,","sentiment":"neutral","sentiment_score":-0.03942776471376419},{"word":"can","start":1017.755,"end":1017.91504,"confidence":0.99961543,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.016498170793056488},{"word":"you","start":1017.91504,"end":1018.155,"confidence":0.9996611,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01674053817987442},{"word":"see","start":1018.155,"end":1018.635,"confidence":0.99587786,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02606608346104622},{"word":"digital","start":1018.635,"end":1019.115,"confidence":0.6635907,"punctuated_word":"Digital","sentiment":"neutral","sentiment_score":-0.02247069589793682},{"word":"pacific","start":1019.115,"end":1019.615,"confidence":0.9901956,"punctuated_word":"Pacific?","sentiment":"neutral","sentiment_score":-0.009589267894625664},{"word":"okay","start":1025.46,"end":1025.86,"confidence":0.9746484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02613474801182747},{"word":"try","start":1025.86,"end":1026.18,"confidence":0.36066735,"punctuated_word":"Try","sentiment":"neutral","sentiment_score":0.013690207153558733},{"word":"optus","start":1026.18,"end":1026.58,"confidence":0.59029776,"punctuated_word":"Optus.","sentiment":"neutral","sentiment_score":0.021185195073485374},{"word":"yeah","start":1026.58,"end":1027.08,"confidence":0.9627154,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011943289078772068},{"word":"you'll","start":1036.035,"end":1036.1951,"confidence":0.6522126,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":-0.0015037022531032562},{"word":"need","start":1036.1951,"end":1036.435,"confidence":0.9902582,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.013716362416744232},{"word":"to","start":1036.435,"end":1036.515,"confidence":0.9980458,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013990119099617004},{"word":"try","start":1036.515,"end":1036.915,"confidence":0.9994424,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.017062269151210785},{"word":"each","start":1036.915,"end":1037.235,"confidence":0.98101586,"punctuated_word":"each","sentiment":"neutral","sentiment_score":-0.004451405256986618},{"word":"change","start":1037.235,"end":1037.635,"confidence":0.9982327,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.007544659078121185},{"word":"at","start":1037.635,"end":1037.715,"confidence":0.9963437,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02811519429087639},{"word":"least","start":1037.715,"end":1038.035,"confidence":0.99986494,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.03311276063323021},{"word":"twice","start":1038.035,"end":1038.535,"confidence":0.98396647,"punctuated_word":"twice.","sentiment":"neutral","sentiment_score":-0.005656622350215912},{"word":"okay","start":1045.3151,"end":1045.8151,"confidence":0.9740188,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015906061977148056},{"word":"it","start":1045.875,"end":1046.035,"confidence":0.681196,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.06501879543066025},{"word":"looks","start":1046.035,"end":1046.355,"confidence":0.98916173,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.05952831730246544},{"word":"like","start":1046.355,"end":1046.595,"confidence":0.9974261,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09990513324737547},{"word":"it's","start":1046.595,"end":1046.91,"confidence":0.9853647,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1004011482000351},{"word":"it","start":1047.0701,"end":1047.39,"confidence":0.9890583,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1404338181018829},{"word":"needs","start":1047.39,"end":1047.63,"confidence":0.991381,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.16730047762393951},{"word":"to","start":1047.63,"end":1047.7101,"confidence":0.9994388,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1452869474887848},{"word":"go","start":1047.7101,"end":1047.9501,"confidence":0.9849782,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1515703946352005},{"word":"down","start":1047.9501,"end":1048.1901,"confidence":0.9988912,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.11201812326908112},{"word":"before","start":1048.1901,"end":1048.51,"confidence":0.9995301,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.14733178913593292},{"word":"it","start":1048.51,"end":1048.5901,"confidence":0.9967393,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14752046763896942},{"word":"comes","start":1048.5901,"end":1048.8301,"confidence":0.9995803,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.18026843667030337},{"word":"back","start":1048.8301,"end":1049.0701,"confidence":0.9989235,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.14123547077178955},{"word":"up","start":1049.0701,"end":1049.23,"confidence":0.99941456,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1317865401506424},{"word":"again","start":1049.23,"end":1049.73,"confidence":0.99569154,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.13275155425071716},{"word":"so","start":1050.5901,"end":1051.0901,"confidence":0.99517906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.026293106377124783},{"word":"open","start":1052.43,"end":1052.75,"confidence":0.76479995,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.014068663120269775},{"word":"up","start":1052.75,"end":1053.0701,"confidence":0.99681586,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.006792832165956497},{"word":"change","start":1053.0701,"end":1053.5701,"confidence":0.90527886,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.003831956535577774},{"word":"server","start":1053.9501,"end":1054.4501,"confidence":0.9967623,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.02043880522251129},{"word":"and","start":1054.67,"end":1054.8301,"confidence":0.88821197,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0030636824667453766},{"word":"see","start":1054.8301,"end":1054.99,"confidence":0.99649304,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.011026252061128616},{"word":"if","start":1054.99,"end":1055.15,"confidence":0.9995629,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009172743186354635},{"word":"you","start":1055.15,"end":1055.23,"confidence":0.9964534,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001637965440750122},{"word":"can","start":1055.23,"end":1055.4701,"confidence":0.97627693,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01995649561285973},{"word":"find","start":1055.4701,"end":1055.9501,"confidence":0.99986136,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.006470035761594772},{"word":"digital","start":1055.9501,"end":1056.43,"confidence":0.52019316,"punctuated_word":"digital","sentiment":"neutral","sentiment_score":-0.006985563784837723},{"word":"pacific","start":1056.43,"end":1056.93,"confidence":0.75123775,"punctuated_word":"pacific","sentiment":"neutral","sentiment_score":-0.004583047237247229},{"word":"or","start":1057.15,"end":1057.4701,"confidence":0.9963552,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.00879925861954689},{"word":"gsl","start":1057.4701,"end":1057.9701,"confidence":0.96531785,"punctuated_word":"GSL","sentiment":"neutral","sentiment_score":-0.009286466985940931},{"word":"networks","start":1058.03,"end":1058.53,"confidence":0.929775,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":-0.010768476873636246},{"word":"yeah","start":1062.115,"end":1062.615,"confidence":0.8690808,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004801629111170769},{"word":"yeah","start":1076.88,"end":1077.04,"confidence":0.794151,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01580236479640007},{"word":"yeah","start":1077.04,"end":1077.3601,"confidence":0.96140695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017891444265842438},{"word":"select","start":1077.3601,"end":1077.76,"confidence":0.9619172,"punctuated_word":"Select","sentiment":"neutral","sentiment_score":0.013376671820878984},{"word":"that","start":1077.76,"end":1077.92,"confidence":0.99843854,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013223550282418728},{"word":"one","start":1077.92,"end":1078.42,"confidence":0.994601,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.00562859233468771},{"word":"well","start":1080.16,"end":1080.4801,"confidence":0.8921278,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.009025613777339458},{"word":"digital","start":1080.4801,"end":1080.8,"confidence":0.51610494,"punctuated_word":"digital","sentiment":"neutral","sentiment_score":0.024347778409719467},{"word":"pacific","start":1080.8,"end":1081.3,"confidence":0.7588966,"punctuated_word":"pacific","sentiment":"neutral","sentiment_score":0.04484940692782402},{"word":"better","start":1081.3601,"end":1081.6001,"confidence":0.6640041,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.030731625854969025},{"word":"if","start":1081.6001,"end":1081.76,"confidence":0.6894007,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07211042195558548},{"word":"you","start":1081.76,"end":1081.8401,"confidence":0.9993383,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03107830137014389},{"word":"don't","start":1081.8401,"end":1082.0,"confidence":0.9991598,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.029368285089731216},{"word":"mind","start":1082.0,"end":1082.5,"confidence":0.9910711,"punctuated_word":"mind.","sentiment":"neutral","sentiment_score":0.008995743468403816},{"word":"yeah","start":1107.3999,"end":1107.72,"confidence":0.8566437,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015656301751732826},{"word":"i","start":1107.72,"end":1107.7999,"confidence":0.81142974,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002101711928844452},{"word":"know","start":1107.7999,"end":1107.96,"confidence":0.86768746,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.009460248053073885},{"word":"but","start":1107.96,"end":1108.12,"confidence":0.96667105,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.015155747532844543},{"word":"it's","start":1108.12,"end":1108.2799,"confidence":0.7811506,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.026133596897125244},{"word":"only","start":1108.2799,"end":1108.6,"confidence":0.86357325,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.020864419639110565},{"word":"just","start":1108.6,"end":1108.7599,"confidence":0.3981646,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.029740169644355777},{"word":"you","start":1108.84,"end":1109.0,"confidence":0.99430954,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.048150308430194855},{"word":"need","start":1109.0,"end":1109.24,"confidence":0.9973552,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04955596849322319},{"word":"to","start":1109.24,"end":1109.3999,"confidence":0.99921846,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03318130224943161},{"word":"run","start":1109.3999,"end":1109.5599,"confidence":0.99936265,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.04109066352248192},{"word":"a","start":1109.5599,"end":1109.6399,"confidence":0.9995908,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01635804772377014},{"word":"few","start":1109.6399,"end":1109.88,"confidence":0.9998982,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.013227388262748718},{"word":"now","start":1109.88,"end":1110.2,"confidence":0.8133441,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.049904003739356995},{"word":"at","start":1110.2,"end":1110.36,"confidence":0.9864044,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07862627506256104},{"word":"least","start":1110.36,"end":1110.7599,"confidence":0.9998511,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.08752758055925369},{"word":"another","start":1110.7599,"end":1111.2599,"confidence":0.9382143,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.04801873490214348},{"word":"two","start":1111.3999,"end":1111.6399,"confidence":0.9661944,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02546243742108345},{"word":"or","start":1111.6399,"end":1111.7999,"confidence":0.9821768,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0431300587952137},{"word":"three","start":1111.7999,"end":1112.2999,"confidence":0.7827704,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":-0.06644604355096817},{"word":"see","start":1112.715,"end":1112.875,"confidence":0.99477416,"punctuated_word":"See","sentiment":"neutral","sentiment_score":-0.08392516523599625},{"word":"if","start":1112.875,"end":1112.955,"confidence":0.999876,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08786173164844513},{"word":"it","start":1112.955,"end":1113.275,"confidence":0.96413237,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09945005178451538},{"word":"starts","start":1113.275,"end":1113.515,"confidence":0.99638414,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":-0.12693628668785095},{"word":"to","start":1113.515,"end":1113.6749,"confidence":0.9987626,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10421442985534668},{"word":"go","start":1113.6749,"end":1113.835,"confidence":0.99944025,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.09784957766532898},{"word":"up","start":1113.835,"end":1113.995,"confidence":0.99980754,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08635646104812622},{"word":"again","start":1113.995,"end":1114.495,"confidence":0.99892604,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.09461664408445358},{"word":"if","start":1117.115,"end":1117.355,"confidence":0.9967237,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10369135439395905},{"word":"not","start":1117.355,"end":1117.595,"confidence":0.98778874,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.1162857785820961},{"word":"then","start":1117.595,"end":1117.755,"confidence":0.98888385,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.10077864676713943},{"word":"i'm","start":1117.755,"end":1117.835,"confidence":0.9906548,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14712557196617126},{"word":"gonna","start":1117.835,"end":1118.075,"confidence":0.9906204,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.17709565162658691},{"word":"have","start":1118.075,"end":1118.235,"confidence":0.9954888,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17362086474895477},{"word":"to","start":1118.235,"end":1118.315,"confidence":0.9969619,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14169347286224365},{"word":"send","start":1118.315,"end":1118.715,"confidence":0.999861,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.14058661460876465},{"word":"a","start":1118.715,"end":1119.215,"confidence":0.982157,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14764411747455597},{"word":"a","start":1119.595,"end":1119.6749,"confidence":0.9700427,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16410739719867706},{"word":"fault","start":1119.6749,"end":1119.995,"confidence":0.87175536,"punctuated_word":"fault","sentiment":"neutral","sentiment_score":-0.140516459941864},{"word":"to","start":1119.995,"end":1120.075,"confidence":0.98622155,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17143328487873075},{"word":"our","start":1120.075,"end":1120.315,"confidence":0.99492043,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.15644636750221252},{"word":"engineering","start":1120.315,"end":1120.815,"confidence":0.9993175,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.1448875367641449},{"word":"team","start":1120.875,"end":1121.035,"confidence":0.9995838,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.17001798748970032},{"word":"and","start":1121.035,"end":1121.195,"confidence":0.9323632,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.129190593957901},{"word":"let","start":1121.195,"end":1121.4349,"confidence":0.94345486,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.1412457376718521},{"word":"them","start":1121.4349,"end":1121.9149,"confidence":0.96533036,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.07832463830709457},{"word":"find","start":1121.9149,"end":1122.155,"confidence":0.99561113,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.1300949901342392},{"word":"out","start":1122.155,"end":1122.315,"confidence":0.99966407,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1511213183403015},{"word":"why","start":1122.315,"end":1122.5549,"confidence":0.9992944,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1475808024406433},{"word":"that's","start":1122.5549,"end":1122.875,"confidence":0.99980617,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.15939146280288696},{"word":"happening","start":1122.875,"end":1123.375,"confidence":0.9995362,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.14407479763031006},{"word":"yep","start":1143.095,"end":1143.495,"confidence":0.98149395,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.026717647910118103},{"word":"keep","start":1143.495,"end":1143.735,"confidence":0.98062676,"punctuated_word":"Keep","sentiment":"neutral","sentiment_score":0.01319129765033722},{"word":"going","start":1143.735,"end":1144.235,"confidence":0.9960679,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":0.03321918100118637},{"word":"but","start":1148.2151,"end":1148.4551,"confidence":0.9555624,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.022046325728297234},{"word":"what's","start":1148.4551,"end":1148.6951,"confidence":0.9983502,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.0341661237180233},{"word":"the","start":1148.6951,"end":1148.855,"confidence":0.9980823,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030394118279218674},{"word":"upload","start":1148.855,"end":1149.355,"confidence":0.99921966,"punctuated_word":"upload?","sentiment":"neutral","sentiment_score":-0.029668759554624557},{"word":"yeah","start":1157.0399,"end":1157.2,"confidence":0.87155104,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09235862642526628},{"word":"there's","start":1157.2,"end":1157.44,"confidence":0.8072335,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1645902395248413},{"word":"there's","start":1157.44,"end":1157.94,"confidence":0.7647634,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1965821236371994},{"word":"gotta","start":1158.32,"end":1158.6399,"confidence":0.43016618,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.26168298721313477},{"word":"be","start":1158.6399,"end":1159.12,"confidence":0.99306893,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.269504189491272},{"word":"something","start":1159.12,"end":1159.62,"confidence":0.85476017,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.28235214948654175},{"word":"not","start":1159.76,"end":1160.0,"confidence":0.9659403,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23512998223304749},{"word":"right","start":1160.0,"end":1160.24,"confidence":0.9963755,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2892034649848938},{"word":"there","start":1160.24,"end":1160.3999,"confidence":0.7815217,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.21768808364868164},{"word":"it's","start":1160.3999,"end":1160.7999,"confidence":0.99399817,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20553474128246307},{"word":"inverting","start":1160.7999,"end":1161.2999,"confidence":0.98744315,"punctuated_word":"inverting.","sentiment":"neutral","sentiment_score":-0.13549646735191345},{"word":"it's","start":1162.24,"end":1162.48,"confidence":0.9659064,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03555150702595711},{"word":"in","start":1162.48,"end":1162.6399,"confidence":0.8670146,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0209796242415905},{"word":"that's","start":1167.2799,"end":1167.6,"confidence":0.9905282,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.021311353892087936},{"word":"the","start":1167.6,"end":1167.76,"confidence":0.99881727,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020370405167341232},{"word":"download","start":1167.76,"end":1168.26,"confidence":0.9974578,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.03626982495188713},{"word":"now","start":1168.32,"end":1168.82,"confidence":0.9768666,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.024937156587839127},{"word":"okay","start":1172.605,"end":1173.105,"confidence":0.9809117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0260893777012825},{"word":"can","start":1173.565,"end":1173.725,"confidence":0.94685,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.04531960189342499},{"word":"we","start":1173.725,"end":1173.965,"confidence":0.9984938,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04129675775766373},{"word":"run","start":1173.965,"end":1174.2849,"confidence":0.9936289,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.036588914692401886},{"word":"another","start":1174.2849,"end":1174.605,"confidence":0.9997317,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.041100624948740005},{"word":"one","start":1174.605,"end":1174.9249,"confidence":0.99550855,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.037627242505550385},{"word":"please","start":1174.9249,"end":1175.4249,"confidence":0.9980407,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.05628844350576401},{"word":"that's","start":1177.565,"end":1178.065,"confidence":0.83725345,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2656801640987396},{"word":"sounds","start":1178.2849,"end":1178.525,"confidence":0.82188326,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.282167911529541},{"word":"a","start":1178.525,"end":1178.6849,"confidence":0.99575716,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.31673288345336914},{"word":"bit","start":1178.6849,"end":1178.845,"confidence":0.99911946,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.3189404308795929},{"word":"weird","start":1178.845,"end":1179.085,"confidence":0.9983298,"punctuated_word":"weird","sentiment":"negative","sentiment_score":-0.3817914128303528},{"word":"that","start":1179.085,"end":1179.325,"confidence":0.5935846,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3474920690059662},{"word":"does","start":1179.325,"end":1179.825,"confidence":0.9322654,"punctuated_word":"does.","sentiment":"neutral","sentiment_score":-0.293471097946167},{"word":"it","start":1198.395,"end":1198.635,"confidence":0.39520103,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0984875112771988},{"word":"doesn't","start":1198.635,"end":1198.875,"confidence":0.99906766,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.06109444051980972},{"word":"really","start":1198.875,"end":1199.115,"confidence":0.9993548,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.06637097895145416},{"word":"matter","start":1199.115,"end":1199.515,"confidence":0.96387446,"punctuated_word":"matter.","sentiment":"neutral","sentiment_score":-0.050693146884441376},{"word":"2.45","start":1199.515,"end":1200.475,"confidence":0.98905694,"punctuated_word":"2.45","sentiment":"neutral","sentiment_score":-0.007587510626763105},{"word":"g","start":1200.475,"end":1200.975,"confidence":0.9805792,"punctuated_word":"g.","sentiment":"neutral","sentiment_score":-0.01020093820989132},{"word":"five","start":1201.035,"end":1201.275,"confidence":0.9921558,"punctuated_word":"Five","sentiment":"neutral","sentiment_score":-0.11592330038547516},{"word":"g","start":1201.275,"end":1201.4349,"confidence":0.99603015,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.10052423179149628},{"word":"is","start":1201.4349,"end":1201.6749,"confidence":0.913308,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11044365167617798},{"word":"obviously","start":1201.6749,"end":1202.075,"confidence":0.95521224,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.12862667441368103},{"word":"gonna","start":1202.075,"end":1202.315,"confidence":0.97491133,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.10539604723453522},{"word":"give","start":1202.315,"end":1202.475,"confidence":0.99776053,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.0676729753613472},{"word":"you","start":1202.475,"end":1202.5549,"confidence":0.9997924,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08075002580881119},{"word":"a","start":1202.5549,"end":1202.635,"confidence":0.9991937,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05851652473211289},{"word":"bit","start":1202.635,"end":1202.875,"confidence":0.99136376,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.04844722896814346},{"word":"of","start":1202.875,"end":1202.955,"confidence":0.99891484,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05875419080257416},{"word":"bandwidth","start":1202.955,"end":1203.455,"confidence":0.9033021,"punctuated_word":"bandwidth.","sentiment":"neutral","sentiment_score":-0.07171303033828735},{"word":"so","start":1203.6749,"end":1203.995,"confidence":0.9473347,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09147641062736513},{"word":"okay","start":1211.22,"end":1211.54,"confidence":0.81555164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.023689866065979004},{"word":"can","start":1211.54,"end":1211.78,"confidence":0.99736637,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.030502699315547943},{"word":"you","start":1211.78,"end":1211.94,"confidence":0.9999242,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03539162501692772},{"word":"do","start":1211.94,"end":1212.1,"confidence":0.9998319,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02264348790049553},{"word":"one","start":1212.1,"end":1212.34,"confidence":0.999808,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01964665576815605},{"word":"more","start":1212.34,"end":1212.5,"confidence":0.9999168,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.025104522705078125},{"word":"and","start":1212.5,"end":1212.66,"confidence":0.974838,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003397691994905472},{"word":"send","start":1212.66,"end":1212.9,"confidence":0.9995933,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01655953750014305},{"word":"me","start":1212.9,"end":1213.0599,"confidence":0.999739,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.021110527217388153},{"word":"a","start":1213.0599,"end":1213.14,"confidence":0.99764556,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024717574939131737},{"word":"photo","start":1213.14,"end":1213.46,"confidence":0.8760979,"punctuated_word":"photo,","sentiment":"neutral","sentiment_score":0.00868183933198452},{"word":"please","start":1213.46,"end":1213.7,"confidence":0.8091269,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.008248530328273773},{"word":"and","start":1213.7,"end":1213.86,"confidence":0.9522956,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011735118925571442},{"word":"we're","start":1213.86,"end":1214.1,"confidence":0.80368084,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.00824517197906971},{"word":"done","start":1214.1,"end":1214.34,"confidence":0.72509074,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.009787583723664284},{"word":"and","start":1214.34,"end":1214.5,"confidence":0.99209654,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005619153380393982},{"word":"i'll","start":1214.5,"end":1214.82,"confidence":0.9919592,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.012269574217498302},{"word":"look","start":1214.82,"end":1215.0599,"confidence":0.9568696,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.025975290685892105},{"word":"into","start":1215.0599,"end":1215.3,"confidence":0.9750031,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.027021784335374832},{"word":"and","start":1215.3,"end":1215.46,"confidence":0.67667896,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04360971599817276},{"word":"find","start":1215.46,"end":1215.7,"confidence":0.9991019,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.05937265604734421},{"word":"out","start":1215.7,"end":1215.86,"confidence":0.9992843,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07700331509113312},{"word":"why","start":1215.86,"end":1216.1,"confidence":0.99938,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.07845460623502731},{"word":"that's","start":1216.1,"end":1216.34,"confidence":0.99968314,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.07210288196802139},{"word":"happening","start":1216.34,"end":1216.84,"confidence":0.7527671,"punctuated_word":"happening?","sentiment":"neutral","sentiment_score":-0.05368201434612274},{"word":"because","start":1218.1,"end":1218.34,"confidence":0.91485876,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1329462230205536},{"word":"you","start":1218.34,"end":1218.58,"confidence":0.99885094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19774150848388672},{"word":"shouldn't","start":1218.58,"end":1218.9,"confidence":0.9998708,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.1967286318540573},{"word":"be","start":1218.9,"end":1218.98,"confidence":0.99970645,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23311761021614075},{"word":"getting","start":1218.98,"end":1219.38,"confidence":0.9998721,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.2757108509540558},{"word":"that","start":1219.38,"end":1219.7,"confidence":0.9926085,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.27782896161079407},{"word":"an","start":1219.94,"end":1220.1,"confidence":0.9736858,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2901962995529175},{"word":"upload","start":1220.1,"end":1220.6,"confidence":0.8531488,"punctuated_word":"upload","sentiment":"negative","sentiment_score":-0.3468407094478607},{"word":"that","start":1220.66,"end":1220.98,"confidence":0.9931699,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2732046842575073},{"word":"high","start":1220.98,"end":1221.48,"confidence":0.82220817,"punctuated_word":"high.","sentiment":"neutral","sentiment_score":-0.1840043067932129},{"word":"and","start":1223.465,"end":1223.545,"confidence":0.9973206,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14016200602054596},{"word":"i'm","start":1223.545,"end":1223.785,"confidence":0.99968356,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19711671769618988},{"word":"not","start":1223.785,"end":1223.865,"confidence":0.99970216,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2115568965673447},{"word":"sure","start":1223.865,"end":1224.345,"confidence":0.99985147,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.25764989852905273},{"word":"if","start":1224.345,"end":1224.585,"confidence":0.9939021,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2513616383075714},{"word":"this","start":1224.585,"end":1224.745,"confidence":0.9724907,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3274235129356384},{"word":"has","start":1224.745,"end":1224.905,"confidence":0.9412891,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.293351411819458},{"word":"got","start":1224.905,"end":1225.0651,"confidence":0.9990681,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3171866536140442},{"word":"to","start":1225.0651,"end":1225.145,"confidence":0.9991178,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2557538151741028},{"word":"do","start":1225.145,"end":1225.305,"confidence":0.99840975,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2406793236732483},{"word":"with","start":1225.305,"end":1225.545,"confidence":0.9997863,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.26570141315460205},{"word":"the","start":1225.545,"end":1225.705,"confidence":0.9423456,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2820954918861389},{"word":"boost","start":1225.705,"end":1226.205,"confidence":0.9464992,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.25420087575912476},{"word":"because","start":1226.985,"end":1227.305,"confidence":0.74023694,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2779061496257782},{"word":"we've","start":1227.305,"end":1227.465,"confidence":0.9115993,"punctuated_word":"we've","sentiment":"negative","sentiment_score":-0.3460453152656555},{"word":"had","start":1227.465,"end":1227.705,"confidence":0.9460018,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.3082384765148163},{"word":"a","start":1227.705,"end":1227.865,"confidence":0.97862726,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3039705157279968},{"word":"few","start":1227.865,"end":1228.105,"confidence":0.9945479,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.276891827583313},{"word":"issues","start":1228.105,"end":1228.425,"confidence":0.9996437,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.32356810569763184},{"word":"with","start":1228.425,"end":1228.585,"confidence":0.9994604,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.34263092279434204},{"word":"that","start":1228.585,"end":1228.745,"confidence":0.9998578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3238976299762726},{"word":"as","start":1228.745,"end":1228.905,"confidence":0.9996604,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.23638863861560824},{"word":"well","start":1228.905,"end":1229.405,"confidence":0.9996273,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.1999102532863617},{"word":"okay","start":1234.185,"end":1234.505,"confidence":0.99601436,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.038704048842191696},{"word":"hang","start":1234.505,"end":1234.665,"confidence":0.9974464,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.06746120750904083},{"word":"on","start":1234.665,"end":1234.825,"confidence":0.99864835,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.04473363980650902},{"word":"let","start":1234.825,"end":1234.985,"confidence":0.9997129,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.039434242993593216},{"word":"me","start":1234.985,"end":1235.145,"confidence":0.99988353,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.018082302063703537},{"word":"just","start":1235.145,"end":1235.305,"confidence":0.99932086,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012719891965389252},{"word":"try","start":1235.305,"end":1235.545,"confidence":0.9608804,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.01703050173819065},{"word":"something","start":1235.545,"end":1235.9451,"confidence":0.95214057,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.009434234350919724},{"word":"here","start":1235.9451,"end":1236.4451,"confidence":0.97028315,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.00600000936537981},{"word":"do","start":1236.825,"end":1236.905,"confidence":0.40440068,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.006190920248627663},{"word":"it","start":1236.905,"end":1237.0651,"confidence":0.938182,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006400693207979202},{"word":"one","start":1237.0651,"end":1237.225,"confidence":0.99933225,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.017131086438894272},{"word":"more","start":1237.225,"end":1237.465,"confidence":0.9997534,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.012674996629357338},{"word":"time","start":1237.465,"end":1237.965,"confidence":0.99259424,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.0020358748733997345},{"word":"okay","start":1242.2,"end":1242.52,"confidence":0.9950377,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.022051343694329265},{"word":"the","start":1242.52,"end":1242.76,"confidence":0.9945444,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07597504556179047},{"word":"eight","start":1242.76,"end":1243.08,"confidence":0.4634544,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.10348765552043916},{"word":"the","start":1243.24,"end":1243.48,"confidence":0.9974976,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08111661672592163},{"word":"profile","start":1243.48,"end":1243.96,"confidence":0.99896014,"punctuated_word":"profile","sentiment":"neutral","sentiment_score":-0.08537592738866806},{"word":"is","start":1243.96,"end":1244.28,"confidence":0.99895287,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11556050926446916},{"word":"19","start":1244.28,"end":1244.78,"confidence":0.99924064,"punctuated_word":"19","sentiment":"neutral","sentiment_score":-0.11479075998067856},{"word":"on","start":1244.92,"end":1245.16,"confidence":0.9563078,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11410678923130035},{"word":"display","start":1245.16,"end":1245.48,"confidence":0.87202823,"punctuated_word":"display.","sentiment":"neutral","sentiment_score":-0.08106106519699097},{"word":"that's","start":1245.48,"end":1245.8,"confidence":0.99940115,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2657927870750427},{"word":"too","start":1245.8,"end":1246.04,"confidence":0.9986665,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.25346648693084717},{"word":"high","start":1246.04,"end":1246.54,"confidence":0.999853,"punctuated_word":"high.","sentiment":"neutral","sentiment_score":-0.22760158777236936},{"word":"okay","start":1249.5599,"end":1250.0599,"confidence":0.9468618,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0327116921544075},{"word":"so","start":1250.12,"end":1250.36,"confidence":0.99886334,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017153525725007057},{"word":"let's","start":1250.36,"end":1250.6,"confidence":0.9713186,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.007762111723423004},{"word":"where'd","start":1251.8,"end":1252.04,"confidence":0.53288627,"punctuated_word":"where'd","sentiment":"neutral","sentiment_score":-0.0009080531890504062},{"word":"where'd","start":1252.04,"end":1252.36,"confidence":0.8019005,"punctuated_word":"where'd","sentiment":"neutral","sentiment_score":-0.0009660013020038604},{"word":"we","start":1252.36,"end":1252.52,"confidence":0.99662447,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0014465581625699997},{"word":"go","start":1252.52,"end":1252.6799,"confidence":0.99943584,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.010313555598258972},{"word":"with","start":1252.6799,"end":1252.84,"confidence":0.99830616,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.014941461384296416},{"word":"the","start":1252.84,"end":1252.92,"confidence":0.99943954,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015537035651504992},{"word":"last","start":1252.92,"end":1253.24,"confidence":0.9997447,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.0028137527406215668},{"word":"one","start":1253.24,"end":1253.74,"confidence":0.99677896,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.01318743173032999},{"word":"can","start":1258.985,"end":1259.225,"confidence":0.6819694,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.019446376711130146},{"word":"you","start":1259.225,"end":1259.385,"confidence":0.99982136,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014495162293314934},{"word":"send","start":1259.385,"end":1259.545,"confidence":0.9984812,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.011089869774878023},{"word":"me","start":1259.545,"end":1259.705,"confidence":0.99933124,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.017323024570941925},{"word":"a","start":1259.705,"end":1259.785,"confidence":0.995999,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02178533747792244},{"word":"photo","start":1259.785,"end":1260.025,"confidence":0.9941552,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.02287239395081997},{"word":"of","start":1260.025,"end":1260.1849,"confidence":0.91058975,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01965273730456829},{"word":"that","start":1260.1849,"end":1260.345,"confidence":0.99432266,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01127633173018694},{"word":"please","start":1260.345,"end":1260.845,"confidence":0.9991739,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.014963051304221152},{"word":"i'm","start":1263.065,"end":1263.225,"confidence":0.8751095,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.006491710897535086},{"word":"just","start":1263.225,"end":1263.465,"confidence":0.9996872,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01677001640200615},{"word":"gonna","start":1263.465,"end":1263.865,"confidence":0.9980009,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.017896749079227448},{"word":"reset","start":1263.865,"end":1264.345,"confidence":0.9995616,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.019933462142944336},{"word":"your","start":1264.345,"end":1264.745,"confidence":0.9857312,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01676609367132187},{"word":"the","start":1264.905,"end":1265.225,"confidence":0.99899596,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02081962302327156},{"word":"n","start":1265.225,"end":1265.385,"confidence":0.41792744,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.015153571031987669},{"word":"t","start":1265.385,"end":1265.625,"confidence":0.6080426,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.01250420231372118},{"word":"d","start":1265.625,"end":1265.865,"confidence":0.9768946,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.017920879647135735},{"word":"box","start":1265.865,"end":1266.365,"confidence":0.9334987,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.014373964630067348},{"word":"just","start":1267.01,"end":1267.17,"confidence":0.99952257,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.01161162555217743},{"word":"waiting","start":1267.17,"end":1267.41,"confidence":0.99924797,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.0004132688045501709},{"word":"for","start":1267.41,"end":1267.6901,"confidence":0.9999032,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03033609315752983},{"word":"that","start":1267.6901,"end":1267.9701,"confidence":0.9999201,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02142750844359398},{"word":"to","start":1267.9701,"end":1268.13,"confidence":0.99420124,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03043709695339203},{"word":"happen","start":1268.13,"end":1268.63,"confidence":0.9997827,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":-0.013709306716918944},{"word":"okay","start":1271.5701,"end":1271.81,"confidence":0.9986367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.034280501306056976},{"word":"that's","start":1271.81,"end":1272.2101,"confidence":0.9800106,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03292141109704971},{"word":"happened","start":1272.2101,"end":1272.7101,"confidence":0.9930506,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":0.04293518513441086},{"word":"can","start":1273.4901,"end":1273.89,"confidence":0.9990159,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.06952652335166931},{"word":"you","start":1273.89,"end":1274.2101,"confidence":0.9998814,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06322585046291351},{"word":"now","start":1274.2101,"end":1274.53,"confidence":0.99231696,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.05885772407054901},{"word":"run","start":1274.53,"end":1274.8501,"confidence":0.99975663,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.06080996617674827},{"word":"at","start":1274.8501,"end":1275.01,"confidence":0.9812158,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07466214150190353},{"word":"least","start":1275.01,"end":1275.3301,"confidence":0.99993277,"punctuated_word":"least","sentiment":"neutral","sentiment_score":0.05165216699242592},{"word":"another","start":1275.3301,"end":1275.65,"confidence":0.999445,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.05291099101305008},{"word":"two","start":1275.65,"end":1275.89,"confidence":0.9988745,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.07352016866207123},{"word":"more","start":1275.89,"end":1276.13,"confidence":0.9994733,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04140446335077286},{"word":"speed","start":1276.13,"end":1276.4501,"confidence":0.9989864,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.05480434745550155},{"word":"tests","start":1276.4501,"end":1276.77,"confidence":0.84495336,"punctuated_word":"tests,","sentiment":"neutral","sentiment_score":0.05008957162499428},{"word":"please","start":1276.77,"end":1277.27,"confidence":0.9939008,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.05067520588636398},{"word":"i'll","start":1280.6849,"end":1280.9249,"confidence":0.75291693,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.027693286538124084},{"word":"just","start":1280.9249,"end":1281.165,"confidence":0.99725765,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.023379717022180557},{"word":"reset","start":1281.165,"end":1281.485,"confidence":0.9950606,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.018444141373038292},{"word":"the","start":1281.485,"end":1281.725,"confidence":0.99976593,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007278958335518837},{"word":"ntd","start":1281.725,"end":1282.125,"confidence":0.66107047,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.008097073994576931},{"word":"box","start":1282.125,"end":1282.445,"confidence":0.99417853,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.017772138118743896},{"word":"on","start":1282.445,"end":1282.525,"confidence":0.9466144,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019749373197555545},{"word":"the","start":1282.525,"end":1282.6849,"confidence":0.9955504,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02007130347192287},{"word":"wall","start":1282.6849,"end":1282.765,"confidence":0.73588145,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.019216712564229965},{"word":"the","start":1282.765,"end":1282.9249,"confidence":0.99886084,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009029343724250792},{"word":"black","start":1282.9249,"end":1283.165,"confidence":0.9981987,"punctuated_word":"black","sentiment":"neutral","sentiment_score":0.00678187794983387},{"word":"one","start":1283.165,"end":1283.665,"confidence":0.99083495,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.00869713630527258},{"word":"oh","start":1291.245,"end":1291.745,"confidence":0.8852437,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.006292106583714485},{"word":"one","start":1291.885,"end":1292.125,"confidence":0.9982986,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0037070494145154953},{"word":"last","start":1292.125,"end":1292.445,"confidence":0.99978393,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.00847504660487175},{"word":"thing","start":1292.445,"end":1292.945,"confidence":0.958398,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.0071821073070168495},{"word":"have","start":1293.75,"end":1293.99,"confidence":0.9985072,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.0207939725369215},{"word":"you","start":1293.99,"end":1294.31,"confidence":0.99986887,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013797279447317123},{"word":"ever","start":1294.31,"end":1294.71,"confidence":0.9995875,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.00326349213719368},{"word":"unplugged","start":1294.71,"end":1295.21,"confidence":0.9982837,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.011727340519428251},{"word":"your","start":1295.27,"end":1295.51,"confidence":0.9997098,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.019121885299682617},{"word":"router","start":1295.51,"end":1295.99,"confidence":0.9703025,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.020930174738168716},{"word":"in","start":1295.99,"end":1296.15,"confidence":0.99863285,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.016037840396165848},{"word":"the","start":1296.15,"end":1296.23,"confidence":0.99980265,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017851190641522408},{"word":"last","start":1296.23,"end":1296.73,"confidence":0.99992716,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.021473269909620285},{"word":"month","start":1297.59,"end":1298.09,"confidence":0.99066895,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.03213714063167572},{"word":"for","start":1298.15,"end":1298.55,"confidence":0.99708277,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01919646188616753},{"word":"about","start":1298.55,"end":1298.79,"confidence":0.9852732,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.018511366099119183},{"word":"twenty","start":1298.79,"end":1299.03,"confidence":0.99777514,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.007990971207618713},{"word":"minutes","start":1299.03,"end":1299.53,"confidence":0.99911153,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":-0.010754384100437164},{"word":"okay","start":1303.51,"end":1304.01,"confidence":0.99308085,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006017869338393211},{"word":"today","start":1304.55,"end":1304.79,"confidence":0.5620533,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":-0.05019306018948555},{"word":"but","start":1304.95,"end":1305.11,"confidence":0.8392586,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05229654908180237},{"word":"now","start":1305.11,"end":1305.27,"confidence":0.99865997,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.07974124699831009},{"word":"that","start":1305.27,"end":1305.51,"confidence":0.99742234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08002723008394241},{"word":"we've","start":1305.51,"end":1305.91,"confidence":0.9990941,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.09320980310440063},{"word":"reset","start":1305.91,"end":1306.39,"confidence":0.99884284,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.09351594746112823},{"word":"everything","start":1306.39,"end":1306.87,"confidence":0.99246895,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":-0.136925607919693},{"word":"you","start":1306.87,"end":1307.03,"confidence":0.99980205,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19138678908348083},{"word":"might","start":1307.03,"end":1307.27,"confidence":0.9999292,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.1592380255460739},{"word":"need","start":1307.27,"end":1307.43,"confidence":0.9999038,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1978063732385635},{"word":"to","start":1307.43,"end":1307.59,"confidence":0.99969196,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18361054360866547},{"word":"do","start":1307.59,"end":1307.67,"confidence":0.99984765,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.18193580210208893},{"word":"it","start":1307.67,"end":1307.83,"confidence":0.99948525,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14523188769817352},{"word":"all","start":1307.83,"end":1307.99,"confidence":0.99976355,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1580137014389038},{"word":"over","start":1307.99,"end":1308.31,"confidence":0.9995914,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1357751041650772},{"word":"again","start":1308.31,"end":1308.81,"confidence":0.9966249,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.09282080829143524},{"word":"sorry","start":1309.8651,"end":1310.3651,"confidence":0.9971904,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.20976535975933075},{"word":"i","start":1311.145,"end":1311.305,"confidence":0.97916335,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26480889320373535},{"word":"know","start":1311.305,"end":1311.4651,"confidence":0.9986437,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.33664724230766296},{"word":"it's","start":1311.4651,"end":1311.7051,"confidence":0.9785283,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3304542899131775},{"word":"a","start":1311.7051,"end":1311.785,"confidence":0.9832404,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4807429909706116},{"word":"pain","start":1311.785,"end":1312.285,"confidence":0.95038235,"punctuated_word":"pain.","sentiment":"negative","sentiment_score":-0.4186751246452331},{"word":"i","start":1312.745,"end":1312.9851,"confidence":0.92083853,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44717729091644287},{"word":"hate","start":1312.9851,"end":1313.2251,"confidence":0.7730689,"punctuated_word":"hate","sentiment":"negative","sentiment_score":-0.4744957983493805},{"word":"it","start":1313.2251,"end":1313.385,"confidence":0.9963043,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3762366771697998},{"word":"too","start":1313.385,"end":1313.4651,"confidence":0.84133613,"punctuated_word":"too,","sentiment":"neutral","sentiment_score":-0.3191259503364563},{"word":"but","start":1313.4651,"end":1313.9651,"confidence":0.9997166,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21556979417800903},{"word":"these","start":1314.425,"end":1314.905,"confidence":0.9646695,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.26228517293930054},{"word":"these","start":1314.905,"end":1315.385,"confidence":0.9979241,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.25832557678222656},{"word":"routers","start":1315.385,"end":1315.885,"confidence":0.96762514,"punctuated_word":"routers,","sentiment":"neutral","sentiment_score":-0.14860384166240692},{"word":"they","start":1316.025,"end":1316.265,"confidence":0.999553,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1171453222632408},{"word":"have","start":1316.265,"end":1316.665,"confidence":0.9998983,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07305727899074554},{"word":"a","start":1316.665,"end":1316.745,"confidence":0.8451877,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0919487476348877},{"word":"okay","start":1317.2251,"end":1317.625,"confidence":0.9960021,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.052936289459466934},{"word":"so","start":1317.625,"end":1317.9451,"confidence":0.99680364,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006376311182975769},{"word":"we","start":1317.9451,"end":1318.1051,"confidence":0.9993007,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01898374035954475},{"word":"got","start":1318.1051,"end":1318.425,"confidence":0.69859207,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.00932205095887184},{"word":"2267","start":1318.425,"end":1320.045,"confidence":0.99123925,"punctuated_word":"2267.","sentiment":"neutral","sentiment_score":0.005826433654874563},{"word":"so","start":1321.4299,"end":1321.59,"confidence":0.6966092,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021477408707141876},{"word":"the","start":1321.59,"end":1321.83,"confidence":0.99658006,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01765013486146927},{"word":"ping","start":1321.83,"end":1322.3099,"confidence":0.9643385,"punctuated_word":"ping","sentiment":"neutral","sentiment_score":-0.0007477197796106339},{"word":"is","start":1322.3099,"end":1322.63,"confidence":0.9948525,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01103419065475464},{"word":"31","start":1322.63,"end":1323.19,"confidence":0.9196403,"punctuated_word":"31,","sentiment":"neutral","sentiment_score":-0.005822569131851196},{"word":"so","start":1323.19,"end":1323.35,"confidence":0.995201,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.01146501675248146},{"word":"that","start":1323.35,"end":1323.51,"confidence":0.94583404,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02015163004398346},{"word":"shouldn't","start":1323.51,"end":1323.83,"confidence":0.99571335,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.03364863246679306},{"word":"be","start":1323.83,"end":1323.99,"confidence":0.99710125,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04042072221636772},{"word":"in","start":1323.99,"end":1324.07,"confidence":0.4289334,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03151942789554596},{"word":"the","start":1324.07,"end":1324.23,"confidence":0.34754798,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020458098500967022},{"word":"and","start":1324.39,"end":1324.5499,"confidence":0.37247726,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027110613882541656},{"word":"it's","start":1324.5499,"end":1324.7899,"confidence":0.8006818,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.012987572699785233},{"word":"digital","start":1324.7899,"end":1325.19,"confidence":0.5021065,"punctuated_word":"Digital","sentiment":"neutral","sentiment_score":-0.039090901613235474},{"word":"pacific","start":1325.19,"end":1325.69,"confidence":0.9972509,"punctuated_word":"Pacific.","sentiment":"neutral","sentiment_score":-0.003488512709736824},{"word":"normally","start":1326.15,"end":1326.5499,"confidence":0.9477259,"punctuated_word":"Normally,","sentiment":"neutral","sentiment_score":0.10616761445999146},{"word":"digital","start":1326.5499,"end":1326.95,"confidence":0.9796307,"punctuated_word":"Digital","sentiment":"neutral","sentiment_score":0.10825908184051514},{"word":"pacific","start":1326.95,"end":1327.4299,"confidence":0.99971014,"punctuated_word":"Pacific","sentiment":"neutral","sentiment_score":0.17052793502807617},{"word":"is","start":1327.4299,"end":1327.59,"confidence":0.99977225,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2017275094985962},{"word":"good","start":1327.59,"end":1328.09,"confidence":0.9996104,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.15390917658805847},{"word":"alright","start":1329.11,"end":1329.61,"confidence":0.9120189,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12118162959814072},{"word":"can","start":1329.99,"end":1330.3099,"confidence":0.5630951,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0918605774641037},{"word":"if","start":1330.39,"end":1330.63,"confidence":0.9924946,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11852291226387024},{"word":"you","start":1330.63,"end":1330.71,"confidence":0.99968755,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09174582362174988},{"word":"run","start":1330.71,"end":1331.03,"confidence":0.99643075,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.11262135207653046},{"word":"one","start":1331.03,"end":1331.19,"confidence":0.9978404,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11057308316230774},{"word":"now","start":1331.19,"end":1331.4299,"confidence":0.9917848,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.08471035957336426},{"word":"what's","start":1331.4299,"end":1331.75,"confidence":0.9914312,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.06996636092662811},{"word":"better","start":1331.75,"end":1331.99,"confidence":0.81006736,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.056620411574840546},{"word":"again","start":1331.99,"end":1332.3099,"confidence":0.8563584,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.07707502692937851},{"word":"the","start":1332.3099,"end":1332.47,"confidence":0.99768436,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.04631272330880165},{"word":"same","start":1332.47,"end":1332.7899,"confidence":0.9420414,"punctuated_word":"same?","sentiment":"neutral","sentiment_score":0.07428346574306488},{"word":"pretty","start":1332.7899,"end":1333.03,"confidence":0.99883443,"punctuated_word":"Pretty","sentiment":"neutral","sentiment_score":0.10490764677524568},{"word":"much","start":1333.03,"end":1333.19,"confidence":0.99991155,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.0935596078634262},{"word":"the","start":1333.19,"end":1333.35,"confidence":0.99579936,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.062044523656368256},{"word":"same","start":1333.35,"end":1333.59,"confidence":0.9993956,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.10127170383930206},{"word":"or","start":1333.59,"end":1333.75,"confidence":0.98306847,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10416410118341446},{"word":"better","start":1333.75,"end":1334.25,"confidence":0.99654347,"punctuated_word":"better?","sentiment":"neutral","sentiment_score":0.06245402246713638},{"word":"okay","start":1344.1749,"end":1344.6749,"confidence":0.99320817,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005749434232711792},{"word":"well","start":1345.2949,"end":1345.7949,"confidence":0.9950527,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.028426585718989372},{"word":"i","start":1346.1749,"end":1346.415,"confidence":0.87289935,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027364276349544525},{"word":"want","start":1346.415,"end":1346.575,"confidence":0.9934947,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.03014050610363483},{"word":"you","start":1346.575,"end":1346.735,"confidence":0.9995127,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028773484751582146},{"word":"to","start":1346.735,"end":1346.895,"confidence":0.997586,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0325080081820488},{"word":"do","start":1346.895,"end":1347.135,"confidence":0.9525113,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.038287870585918427},{"word":"can","start":1347.375,"end":1347.535,"confidence":0.9868002,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04144430533051491},{"word":"you","start":1347.535,"end":1347.695,"confidence":0.99607074,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029485095292329788},{"word":"do","start":1347.695,"end":1348.195,"confidence":0.9929437,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.036374568939208984},{"word":"this","start":1348.255,"end":1348.575,"confidence":0.9724412,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.028940429911017414},{"word":"please","start":1348.575,"end":1349.075,"confidence":0.98741645,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.015507029369473456},{"word":"unplug","start":1350.37,"end":1350.69,"confidence":0.92452157,"punctuated_word":"Unplug","sentiment":"neutral","sentiment_score":-0.1037391945719719},{"word":"your","start":1350.69,"end":1351.01,"confidence":0.9867769,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09428264200687408},{"word":"router","start":1351.01,"end":1351.25,"confidence":0.9962627,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.10378475487232208},{"word":"for","start":1351.25,"end":1351.49,"confidence":0.99954563,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10061442852020264},{"word":"twenty","start":1351.49,"end":1351.73,"confidence":0.9997695,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.09207826852798462},{"word":"minutes","start":1351.73,"end":1352.23,"confidence":0.99979705,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.08459417521953583},{"word":"because","start":1352.2899,"end":1352.69,"confidence":0.6244881,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13428889214992523},{"word":"it","start":1352.69,"end":1352.9299,"confidence":0.99946433,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12658078968524933},{"word":"sounds","start":1352.9299,"end":1353.33,"confidence":0.8654759,"punctuated_word":"sounds","sentiment":"neutral","sentiment_score":-0.14947085082530975},{"word":"to","start":1353.33,"end":1353.49,"confidence":0.99930656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14387987554073334},{"word":"me","start":1353.49,"end":1353.8099,"confidence":0.9991992,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14020049571990967},{"word":"that","start":1353.8099,"end":1354.3099,"confidence":0.9992663,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1654192954301834},{"word":"the","start":1354.85,"end":1355.01,"confidence":0.973116,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2096264511346817},{"word":"processor","start":1355.01,"end":1355.51,"confidence":0.7570249,"punctuated_word":"processor","sentiment":"neutral","sentiment_score":-0.18168887495994568},{"word":"might","start":1355.73,"end":1355.97,"confidence":0.99800795,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.262947142124176},{"word":"be","start":1355.97,"end":1356.05,"confidence":0.99966455,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2681868076324463},{"word":"a","start":1356.05,"end":1356.13,"confidence":0.99968207,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2203991413116455},{"word":"little","start":1356.13,"end":1356.37,"confidence":0.9999577,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.22032415866851807},{"word":"bit","start":1356.37,"end":1356.87,"confidence":0.9996315,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.29506319761276245},{"word":"full","start":1357.1699,"end":1357.49,"confidence":0.9779243,"punctuated_word":"full","sentiment":"negative","sentiment_score":-0.3384559452533722},{"word":"and","start":1357.49,"end":1357.73,"confidence":0.82370466,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24641713500022888},{"word":"needs","start":1357.73,"end":1357.85,"confidence":0.98957366,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.2593021094799042},{"word":"to","start":1357.85,"end":1357.97,"confidence":0.9995659,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23971381783485413},{"word":"be","start":1357.97,"end":1358.47,"confidence":0.9981641,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.24683421850204468},{"word":"emptied","start":1359.33,"end":1359.73,"confidence":0.99350184,"punctuated_word":"emptied","sentiment":"neutral","sentiment_score":-0.21083585917949677},{"word":"out","start":1359.73,"end":1359.89,"confidence":0.99792993,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.19520249962806704},{"word":"again","start":1359.89,"end":1360.39,"confidence":0.9561683,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.15023751556873322},{"word":"so","start":1361.49,"end":1361.73,"confidence":0.99736977,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02365265041589737},{"word":"just","start":1361.73,"end":1361.97,"confidence":0.9972506,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04046827554702759},{"word":"unplug","start":1361.97,"end":1362.37,"confidence":0.99697113,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":-0.04994051158428192},{"word":"that","start":1362.37,"end":1362.5299,"confidence":0.9903842,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05286689847707749},{"word":"for","start":1362.5299,"end":1362.77,"confidence":0.9997501,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.049921415746212006},{"word":"twenty","start":1362.77,"end":1363.01,"confidence":0.999783,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.02489855140447617},{"word":"minutes","start":1363.01,"end":1363.33,"confidence":0.9903046,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.02714461088180542},{"word":"i'll","start":1363.33,"end":1363.57,"confidence":0.9997925,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.026032906025648117},{"word":"call","start":1363.57,"end":1363.73,"confidence":0.9997726,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03196078538894653},{"word":"you","start":1363.73,"end":1363.89,"confidence":0.9997278,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028724253177642822},{"word":"back","start":1363.89,"end":1364.13,"confidence":0.9998988,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.036330558359622955},{"word":"when","start":1364.13,"end":1364.37,"confidence":0.8646698,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03967217728495598},{"word":"to","start":1364.37,"end":1364.5299,"confidence":0.93286216,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0258244164288044},{"word":"plug","start":1364.5299,"end":1364.77,"confidence":0.9996487,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.012982208281755447},{"word":"it","start":1364.77,"end":1364.9299,"confidence":0.99908864,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004669837653636932},{"word":"back","start":1364.9299,"end":1365.09,"confidence":0.9998098,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.002121157944202423},{"word":"in","start":1365.09,"end":1365.59,"confidence":0.88064396,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.00555083155632019},{"word":"and","start":1366.2649,"end":1366.7649,"confidence":0.99835074,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006944328546524048},{"word":"the","start":1367.3849,"end":1367.865,"confidence":0.99799526,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0007569007575511932},{"word":"ntd","start":1367.865,"end":1368.365,"confidence":0.5951347,"punctuated_word":"NTD","sentiment":"neutral","sentiment_score":0.011032371781766416},{"word":"box","start":1368.505,"end":1368.9049,"confidence":0.9956839,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.008802749216556549},{"word":"on","start":1368.9049,"end":1369.1449,"confidence":0.9996786,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.011695785447955132},{"word":"the","start":1369.1449,"end":1369.465,"confidence":0.9997484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011246323585510254},{"word":"wall","start":1369.465,"end":1369.965,"confidence":0.9494299,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":0.01279253140091896},{"word":"we","start":1374.2649,"end":1374.505,"confidence":0.846215,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08402460813522339},{"word":"should","start":1374.505,"end":1374.745,"confidence":0.9998318,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.14416946470737457},{"word":"be","start":1374.745,"end":1374.825,"confidence":0.9992834,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11202798783779144},{"word":"able","start":1374.825,"end":1375.1449,"confidence":0.9957308,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.14335624873638153},{"word":"to","start":1375.1449,"end":1375.3849,"confidence":0.9953511,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10845667868852615},{"word":"unplug","start":1375.3849,"end":1375.8849,"confidence":0.9990744,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.047407858073711395},{"word":"that","start":1375.945,"end":1376.445,"confidence":0.9989225,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04165811836719513},{"word":"for","start":1377.065,"end":1377.3049,"confidence":0.9993594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.033633630722761154},{"word":"twenty","start":1377.3049,"end":1377.705,"confidence":0.99973506,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06144922226667404},{"word":"minutes","start":1377.705,"end":1378.205,"confidence":0.99986625,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.04269149899482727},{"word":"also","start":1378.2649,"end":1378.7649,"confidence":0.8269837,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.016382072120904922},{"word":"so","start":1380.0199,"end":1380.1799,"confidence":0.9976464,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2040122151374817},{"word":"that","start":1380.1799,"end":1380.4199,"confidence":0.9925977,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.271567165851593},{"word":"way","start":1380.4199,"end":1380.74,"confidence":0.9976267,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.2666047513484955},{"word":"everything","start":1380.74,"end":1381.22,"confidence":0.6532823,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.3169853389263153},{"word":"gets","start":1381.22,"end":1381.5399,"confidence":0.9994475,"punctuated_word":"gets","sentiment":"positive","sentiment_score":0.3412613868713379},{"word":"refreshed","start":1381.5399,"end":1382.0399,"confidence":0.98770964,"punctuated_word":"refreshed.","sentiment":"neutral","sentiment_score":0.25434088706970215},{"word":"so","start":1384.34,"end":1384.58,"confidence":0.98126477,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1414976418018341},{"word":"but","start":1384.6599,"end":1384.8999,"confidence":0.9987501,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.08355939388275146},{"word":"this","start":1384.8999,"end":1385.0199,"confidence":0.71335244,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08652924001216888},{"word":"you","start":1385.1399,"end":1385.2999,"confidence":0.9990264,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05399865657091141},{"word":"need","start":1385.2999,"end":1385.5399,"confidence":0.9997358,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.010120414197444916},{"word":"to","start":1385.5399,"end":1385.62,"confidence":0.9982595,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004322342574596405},{"word":"pull","start":1385.62,"end":1385.86,"confidence":0.989307,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.017372310161590576},{"word":"the","start":1385.86,"end":1386.34,"confidence":0.9884339,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02766147628426552},{"word":"power","start":1386.34,"end":1386.6599,"confidence":0.9974884,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.0019892677664756775},{"word":"plugs","start":1386.6599,"end":1387.0599,"confidence":0.5666516,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":0.007436120882630348},{"word":"out","start":1387.0599,"end":1387.2999,"confidence":0.7108069,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.000170096755027771},{"word":"from","start":1387.2999,"end":1387.46,"confidence":0.99668413,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.003834974020719528},{"word":"the","start":1387.46,"end":1387.62,"confidence":0.99739707,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02284298464655876},{"word":"devices","start":1387.62,"end":1388.1,"confidence":0.84754884,"punctuated_word":"devices,","sentiment":"neutral","sentiment_score":-0.011336611583828926},{"word":"not","start":1388.1,"end":1388.5,"confidence":0.99811065,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.052214883267879486},{"word":"switch","start":1388.5,"end":1388.8999,"confidence":0.87310755,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.07250571995973587},{"word":"it","start":1388.8999,"end":1388.98,"confidence":0.9979163,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05991572141647339},{"word":"off","start":1388.98,"end":1389.1399,"confidence":0.9948119,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.10784266889095306},{"word":"or","start":1389.1399,"end":1389.2999,"confidence":0.79159564,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07322469353675842},{"word":"anything","start":1389.2999,"end":1389.5399,"confidence":0.89835316,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.08016972243785858},{"word":"like","start":1389.5399,"end":1389.7799,"confidence":0.5166665,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07722442597150803},{"word":"that","start":1389.7799,"end":1390.0199,"confidence":0.89583206,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.06853798031806946},{"word":"nothing","start":1390.0199,"end":1390.34,"confidence":0.9722673,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.10585340857505798},{"word":"happens","start":1390.34,"end":1390.74,"confidence":0.98294127,"punctuated_word":"happens.","sentiment":"neutral","sentiment_score":-0.10181814432144164},{"word":"it","start":1390.74,"end":1390.8999,"confidence":0.99048525,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.041673775762319565},{"word":"just","start":1390.8999,"end":1391.0599,"confidence":0.51986057,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.044023703783750534},{"word":"yeah","start":1391.955,"end":1392.355,"confidence":0.98789984,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.016024118289351463},{"word":"it's","start":1392.355,"end":1392.6749,"confidence":0.997957,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.027407143265008926},{"word":"gotta","start":1392.6749,"end":1392.995,"confidence":0.7203892,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.0499073714017868},{"word":"be","start":1392.995,"end":1393.315,"confidence":0.80741596,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":-0.018038757145404816},{"word":"yeah","start":1393.315,"end":1393.5549,"confidence":0.8939263,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.015372730791568756},{"word":"it's","start":1393.5549,"end":1393.715,"confidence":0.9977588,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.029976343736052513},{"word":"gotta","start":1393.715,"end":1394.0349,"confidence":0.8801938,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.039239659905433655},{"word":"be","start":1394.0349,"end":1394.195,"confidence":0.9978715,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03503911942243576},{"word":"isolated","start":1394.195,"end":1394.695,"confidence":0.9994273,"punctuated_word":"isolated","sentiment":"neutral","sentiment_score":-0.05280452221632004},{"word":"from","start":1395.1549,"end":1395.395,"confidence":0.99972016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05161291733384133},{"word":"the","start":1395.395,"end":1395.715,"confidence":0.9997682,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05413246154785156},{"word":"power","start":1395.715,"end":1396.0349,"confidence":0.77139336,"punctuated_word":"power.","sentiment":"neutral","sentiment_score":-0.031159842386841777},{"word":"and","start":1396.0349,"end":1396.275,"confidence":0.9972197,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02488664537668228},{"word":"a","start":1396.275,"end":1396.355,"confidence":0.9992926,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021812355145812035},{"word":"lot","start":1396.355,"end":1396.515,"confidence":0.9994653,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.027019616216421127},{"word":"of","start":1396.515,"end":1396.6749,"confidence":0.9985262,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01390216127038002},{"word":"people","start":1396.6749,"end":1397.075,"confidence":0.8525538,"punctuated_word":"people,","sentiment":"neutral","sentiment_score":-0.015186149626970291},{"word":"they","start":1397.075,"end":1397.315,"confidence":0.98783803,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.02382853999733925},{"word":"yeah","start":1397.715,"end":1398.115,"confidence":0.98445135,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.00960034504532814},{"word":"because","start":1398.115,"end":1398.615,"confidence":0.99121386,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.038171883672475815},{"word":"see","start":1398.835,"end":1398.995,"confidence":0.72454965,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":-0.024035559967160225},{"word":"these","start":1398.995,"end":1399.395,"confidence":0.99670726,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.03780534863471985},{"word":"these","start":1399.395,"end":1399.635,"confidence":0.99845564,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.030426956713199615},{"word":"devices","start":1399.635,"end":1400.135,"confidence":0.9858541,"punctuated_word":"devices,","sentiment":"neutral","sentiment_score":-0.03874494135379791},{"word":"they've","start":1400.275,"end":1400.4349,"confidence":0.8108697,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.03866548836231232},{"word":"got","start":1400.4349,"end":1400.6749,"confidence":0.999308,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03533538803458214},{"word":"processes","start":1400.6749,"end":1401.1749,"confidence":0.7485497,"punctuated_word":"processes","sentiment":"neutral","sentiment_score":-0.030759049579501152},{"word":"in","start":1401.395,"end":1401.5549,"confidence":0.9789435,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.045239854604005814},{"word":"them","start":1401.5549,"end":1401.7949,"confidence":0.964424,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.03954457491636276},{"word":"those","start":1401.7949,"end":1402.0349,"confidence":0.9436579,"punctuated_word":"Those","sentiment":"neutral","sentiment_score":-0.08078551292419434},{"word":"processes","start":1402.0349,"end":1402.5349,"confidence":0.96678764,"punctuated_word":"processes,","sentiment":"neutral","sentiment_score":-0.08121496438980103},{"word":"even","start":1402.995,"end":1403.235,"confidence":0.99824727,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.12980370223522186},{"word":"if","start":1403.235,"end":1403.395,"confidence":0.99922156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15025712549686432},{"word":"you","start":1403.395,"end":1403.5549,"confidence":0.99946326,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15206356346607208},{"word":"pull","start":1403.5549,"end":1403.875,"confidence":0.9793498,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":-0.14838658273220062},{"word":"the","start":1403.875,"end":1404.375,"confidence":0.99892336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19268499314785004},{"word":"power","start":1404.755,"end":1405.235,"confidence":0.9996463,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.15837553143501282},{"word":"plug","start":1405.235,"end":1405.735,"confidence":0.9643078,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.13453322649002075},{"word":"out","start":1406.65,"end":1406.89,"confidence":0.99971193,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16343505680561066},{"word":"of","start":1406.89,"end":1407.05,"confidence":0.99907637,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.18258248269557953},{"word":"the","start":1407.05,"end":1407.21,"confidence":0.99935204,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13582098484039307},{"word":"wall","start":1407.21,"end":1407.6901,"confidence":0.9952556,"punctuated_word":"wall,","sentiment":"neutral","sentiment_score":-0.1303764581680298},{"word":"there's","start":1407.6901,"end":1408.01,"confidence":0.96920305,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1910749077796936},{"word":"still","start":1408.01,"end":1408.25,"confidence":0.99958783,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.24251176416873932},{"word":"static","start":1408.25,"end":1408.65,"confidence":0.9777089,"punctuated_word":"static","sentiment":"neutral","sentiment_score":-0.27770888805389404},{"word":"electricity","start":1408.65,"end":1409.15,"confidence":0.9909518,"punctuated_word":"electricity","sentiment":"neutral","sentiment_score":-0.2968418300151825},{"word":"going","start":1409.37,"end":1409.61,"confidence":0.9816824,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.3920099437236786},{"word":"through","start":1409.61,"end":1409.77,"confidence":0.98416567,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.3605334460735321},{"word":"the","start":1409.77,"end":1409.93,"confidence":0.99910945,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3503071367740631},{"word":"power","start":1409.93,"end":1410.25,"confidence":0.99936205,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.2716276943683624},{"word":"plug","start":1410.25,"end":1410.75,"confidence":0.9758568,"punctuated_word":"plug.","sentiment":"neutral","sentiment_score":-0.17686159908771515},{"word":"alright","start":1412.17,"end":1412.67,"confidence":0.9728611,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":-0.013335119001567364},{"word":"and","start":1412.89,"end":1413.21,"confidence":0.9993343,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0915420725941658},{"word":"if","start":1413.21,"end":1413.37,"confidence":0.9995505,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.14619314670562744},{"word":"you","start":1413.37,"end":1413.53,"confidence":0.99926275,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17784592509269714},{"word":"just","start":1413.53,"end":1413.77,"confidence":0.99982446,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1856297105550766},{"word":"switch","start":1413.77,"end":1414.01,"confidence":0.9984402,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.17149899899959564},{"word":"it","start":1414.01,"end":1414.17,"confidence":0.9997248,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.24435143172740936},{"word":"off","start":1414.17,"end":1414.67,"confidence":0.99908507,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.200165331363678},{"word":"there's","start":1414.97,"end":1415.29,"confidence":0.9989643,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.22348728775978088},{"word":"still","start":1415.29,"end":1415.61,"confidence":0.9998313,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2737562954425812},{"word":"static","start":1415.61,"end":1416.09,"confidence":0.99893147,"punctuated_word":"static","sentiment":"negative","sentiment_score":-0.3663974106311798},{"word":"electricity","start":1416.09,"end":1416.59,"confidence":0.9998171,"punctuated_word":"electricity","sentiment":"negative","sentiment_score":-0.3828950524330139},{"word":"going","start":1416.73,"end":1416.97,"confidence":0.99577844,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.3720198571681976},{"word":"through","start":1416.97,"end":1417.13,"confidence":0.9991992,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.38613489270210266},{"word":"the","start":1417.13,"end":1417.29,"confidence":0.99954957,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32146772742271423},{"word":"whole","start":1417.29,"end":1417.45,"confidence":0.9996294,"punctuated_word":"whole","sentiment":"negative","sentiment_score":-0.35902857780456543},{"word":"system","start":1417.45,"end":1417.95,"confidence":0.87465847,"punctuated_word":"system,","sentiment":"neutral","sentiment_score":-0.28006693720817566},{"word":"which","start":1418.25,"end":1418.49,"confidence":0.922474,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.2343022972345352},{"word":"is","start":1418.49,"end":1418.5701,"confidence":0.99888116,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.268050879240036},{"word":"not","start":1418.5701,"end":1419.0701,"confidence":0.9997497,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24940454959869385},{"word":"a","start":1420.095,"end":1420.175,"confidence":0.9965863,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3207474946975708},{"word":"high","start":1420.175,"end":1420.575,"confidence":0.986766,"punctuated_word":"high","sentiment":"neutral","sentiment_score":-0.2874041199684143},{"word":"level","start":1420.575,"end":1420.975,"confidence":0.96244884,"punctuated_word":"level,","sentiment":"neutral","sentiment_score":-0.3200603127479553},{"word":"but","start":1420.975,"end":1421.455,"confidence":0.99956626,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2480856478214264},{"word":"it","start":1421.455,"end":1421.535,"confidence":0.99935097,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3345816135406494},{"word":"doesn't","start":1421.535,"end":1421.9349,"confidence":0.99394935,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.2875675857067108},{"word":"allow","start":1421.9349,"end":1422.255,"confidence":0.9998085,"punctuated_word":"allow","sentiment":"neutral","sentiment_score":-0.2876381576061249},{"word":"the","start":1422.255,"end":1422.495,"confidence":0.9993969,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34412136673927307},{"word":"processor","start":1422.495,"end":1422.995,"confidence":0.9380854,"punctuated_word":"processor","sentiment":"neutral","sentiment_score":-0.30658504366874695},{"word":"to","start":1423.135,"end":1423.635,"confidence":0.9996025,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30135199427604675},{"word":"fully","start":1423.855,"end":1424.355,"confidence":0.9996811,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.16794228553771973},{"word":"restore","start":1424.415,"end":1424.815,"confidence":0.972949,"punctuated_word":"restore","sentiment":"neutral","sentiment_score":-0.10033120214939116},{"word":"itself","start":1424.815,"end":1425.315,"confidence":0.99693763,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":-0.07797528803348541},{"word":"so","start":1425.695,"end":1426.015,"confidence":0.99821365,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007392622530460358},{"word":"by","start":1426.015,"end":1426.415,"confidence":0.9721324,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0072477757930755615},{"word":"isolating","start":1426.415,"end":1426.735,"confidence":0.9551891,"punctuated_word":"isolating","sentiment":"neutral","sentiment_score":0.05694509297609329},{"word":"it","start":1426.735,"end":1427.0549,"confidence":0.5491369,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04566994309425354},{"word":"completely","start":1427.0549,"end":1427.5549,"confidence":0.9930606,"punctuated_word":"completely,","sentiment":"neutral","sentiment_score":0.05141519755125046},{"word":"we","start":1427.615,"end":1427.775,"confidence":0.99781066,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.039020225405693054},{"word":"pull","start":1427.775,"end":1428.015,"confidence":0.73418546,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.020821593701839447},{"word":"the","start":1428.015,"end":1428.175,"confidence":0.96681756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008640579879283905},{"word":"power","start":1428.175,"end":1428.415,"confidence":0.9960573,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.024035081267356873},{"word":"plug","start":1428.415,"end":1428.815,"confidence":0.93380046,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.001098521053791046},{"word":"out","start":1428.815,"end":1429.215,"confidence":0.9569199,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.016619674861431122},{"word":"from","start":1429.215,"end":1429.535,"confidence":0.99931324,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0003956109285354614},{"word":"the","start":1429.535,"end":1429.775,"confidence":0.9994979,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017680276185274124},{"word":"devices","start":1429.775,"end":1430.275,"confidence":0.9997547,"punctuated_word":"devices","sentiment":"neutral","sentiment_score":-0.015898555517196655},{"word":"and","start":1430.895,"end":1431.135,"confidence":0.84355086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018746409565210342},{"word":"just","start":1431.135,"end":1431.455,"confidence":0.9998161,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.00024690479040145874},{"word":"let","start":1431.455,"end":1431.615,"confidence":0.9992005,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.0002451092004776001},{"word":"it","start":1431.615,"end":1431.775,"confidence":0.80320126,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02942390739917755},{"word":"settle","start":1431.775,"end":1432.095,"confidence":0.995965,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.016295962035655975},{"word":"for","start":1432.095,"end":1432.255,"confidence":0.99983037,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.039836034178733826},{"word":"about","start":1432.255,"end":1432.575,"confidence":0.9968881,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.024877287447452545},{"word":"twenty","start":1432.575,"end":1432.895,"confidence":0.9996387,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.03846879303455353},{"word":"minutes","start":1432.895,"end":1433.395,"confidence":0.9597348,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.008783116936683655},{"word":"and","start":1433.69,"end":1433.85,"confidence":0.98177123,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.020242273807525635},{"word":"what","start":1433.85,"end":1434.01,"confidence":0.99972826,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.007197581231594086},{"word":"that","start":1434.01,"end":1434.33,"confidence":0.99756336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.006216585636138916},{"word":"does","start":1434.33,"end":1434.57,"confidence":0.8592652,"punctuated_word":"does,","sentiment":"neutral","sentiment_score":-0.011310413479804993},{"word":"it","start":1434.57,"end":1434.73,"confidence":0.99438417,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.044670335948467255},{"word":"just","start":1434.73,"end":1435.23,"confidence":0.9977174,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0287943035364151},{"word":"spits","start":1436.01,"end":1436.33,"confidence":0.9496593,"punctuated_word":"spits","sentiment":"neutral","sentiment_score":-0.0797591581940651},{"word":"out","start":1436.33,"end":1436.49,"confidence":0.9987902,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05062489211559296},{"word":"all","start":1436.49,"end":1436.65,"confidence":0.9992975,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.07757571339607239},{"word":"the","start":1436.65,"end":1436.8099,"confidence":0.9983375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0984654426574707},{"word":"memory","start":1436.8099,"end":1437.21,"confidence":0.9990264,"punctuated_word":"memory","sentiment":"neutral","sentiment_score":-0.12522247433662417},{"word":"that's","start":1437.21,"end":1437.45,"confidence":0.9970147,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.05918977409601211},{"word":"in","start":1437.45,"end":1437.53,"confidence":0.99946946,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06139335781335831},{"word":"there","start":1437.53,"end":1437.77,"confidence":0.78706425,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.05202917382121086},{"word":"just","start":1437.77,"end":1438.17,"confidence":0.80006576,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.09119217097759248},{"word":"reset","start":1438.17,"end":1438.41,"confidence":0.4973718,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.1425577998161316},{"word":"itself","start":1438.41,"end":1438.91,"confidence":0.50456935,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":-0.18432465195655823},{"word":"back","start":1438.97,"end":1439.37,"confidence":0.9964149,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1998610198497772},{"word":"to","start":1439.37,"end":1439.69,"confidence":0.999706,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1517629623413086},{"word":"zero","start":1439.69,"end":1440.19,"confidence":0.8621295,"punctuated_word":"zero.","sentiment":"neutral","sentiment_score":-0.0694253072142601},{"word":"and","start":1440.73,"end":1440.97,"confidence":0.998467,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013411864638328552},{"word":"you","start":1440.97,"end":1441.13,"confidence":0.9999138,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0021376460790634155},{"word":"need","start":1441.13,"end":1441.29,"confidence":0.99866354,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.008333511650562286},{"word":"to","start":1441.29,"end":1441.45,"confidence":0.9995003,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010337747633457184},{"word":"really","start":1441.45,"end":1441.77,"confidence":0.9950537,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.05633416771888733},{"word":"do","start":1441.77,"end":1442.01,"confidence":0.9997392,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0037984848022460938},{"word":"that","start":1442.01,"end":1442.33,"confidence":0.99979764,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03971022367477417},{"word":"every","start":1442.33,"end":1442.83,"confidence":0.99755317,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.014607153832912443},{"word":"four","start":1443.53,"end":1443.77,"confidence":0.9214176,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.02746719121932983},{"word":"to","start":1443.77,"end":1444.01,"confidence":0.9982457,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04168616980314255},{"word":"six","start":1444.01,"end":1444.25,"confidence":0.9999312,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.020028576254844666},{"word":"months","start":1444.25,"end":1444.49,"confidence":0.98415756,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.002497352659702301},{"word":"you","start":1444.49,"end":1444.73,"confidence":0.99939704,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0066682398319244385},{"word":"need","start":1444.73,"end":1444.89,"confidence":0.99960726,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.003913283348083496},{"word":"to","start":1444.89,"end":1444.97,"confidence":0.9997435,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0004014521837234497},{"word":"do","start":1444.97,"end":1445.13,"confidence":0.9996425,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006225079298019409},{"word":"what","start":1445.13,"end":1445.29,"confidence":0.9975425,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.033488109707832336},{"word":"they","start":1445.29,"end":1445.45,"confidence":0.9757378,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.026214569807052612},{"word":"call","start":1445.45,"end":1445.69,"confidence":0.99757105,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.013121463358402252},{"word":"a","start":1445.69,"end":1445.77,"confidence":0.96166605,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016545597463846207},{"word":"power","start":1445.77,"end":1446.09,"confidence":0.97597927,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.03071530908346176},{"word":"cycle","start":1446.09,"end":1446.49,"confidence":0.9671097,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":0.009250201284885406},{"word":"maintenance","start":1446.49,"end":1446.99,"confidence":0.9517545,"punctuated_word":"maintenance.","sentiment":"neutral","sentiment_score":0.011384699493646622},{"word":"we","start":1447.575,"end":1447.815,"confidence":0.9982571,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07057744264602661},{"word":"just","start":1447.815,"end":1448.0549,"confidence":0.97765577,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08777302503585815},{"word":"unplug","start":1448.0549,"end":1448.5349,"confidence":0.9996327,"punctuated_word":"unplug","sentiment":"neutral","sentiment_score":0.03398403152823448},{"word":"the","start":1448.5349,"end":1448.615,"confidence":0.98613954,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06121017038822174},{"word":"router","start":1448.615,"end":1448.855,"confidence":0.99621934,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05820805579423904},{"word":"for","start":1448.855,"end":1449.095,"confidence":0.9992348,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02331802248954773},{"word":"twenty","start":1449.095,"end":1449.335,"confidence":0.99654996,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.058692626655101776},{"word":"minutes","start":1449.335,"end":1449.575,"confidence":0.84841144,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.04115229845046997},{"word":"or","start":1449.575,"end":1449.6549,"confidence":0.8222781,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.0573263019323349},{"word":"even","start":1449.6549,"end":1449.8949,"confidence":0.98325646,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.035432327538728714},{"word":"if","start":1449.8949,"end":1450.0549,"confidence":0.9980392,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04977373033761978},{"word":"you're","start":1450.0549,"end":1450.135,"confidence":0.98177826,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.05248083919286728},{"word":"going","start":1450.135,"end":1450.375,"confidence":0.9907878,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.045514851808547974},{"word":"out","start":1450.375,"end":1450.875,"confidence":0.9848869,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.05610337108373642},{"word":"just","start":1451.4149,"end":1451.6549,"confidence":0.9950659,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04712569713592529},{"word":"leave","start":1451.6549,"end":1451.975,"confidence":0.9547479,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.032870300114154816},{"word":"it","start":1451.975,"end":1452.135,"confidence":0.9995403,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05941493809223175},{"word":"unplugged","start":1452.135,"end":1452.5349,"confidence":0.8669428,"punctuated_word":"unplugged,","sentiment":"neutral","sentiment_score":0.038599833846092224},{"word":"and","start":1452.5349,"end":1452.695,"confidence":0.9979405,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04867250472307205},{"word":"then","start":1452.695,"end":1452.7749,"confidence":0.9985671,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0559915192425251},{"word":"when","start":1452.7749,"end":1452.9349,"confidence":0.995948,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.05193592607975006},{"word":"you","start":1452.9349,"end":1453.0149,"confidence":0.99913114,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06689552217721939},{"word":"get","start":1453.0149,"end":1453.1749,"confidence":0.98848957,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05080447718501091},{"word":"out","start":1453.1749,"end":1453.4149,"confidence":0.80402917,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.058026328682899475},{"word":"just","start":1453.4149,"end":1453.575,"confidence":0.9990702,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05801146849989891},{"word":"plug","start":1453.575,"end":1453.735,"confidence":0.99961853,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.03148739039897919},{"word":"it","start":1453.735,"end":1453.8949,"confidence":0.99649125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08003196865320206},{"word":"back","start":1453.8949,"end":1454.0549,"confidence":0.99965763,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05585123598575592},{"word":"in","start":1454.0549,"end":1454.215,"confidence":0.99645126,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07058615237474442},{"word":"again","start":1454.215,"end":1454.455,"confidence":0.8843864,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.07181178033351898},{"word":"and","start":1454.455,"end":1454.615,"confidence":0.9983146,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1533668339252472},{"word":"that","start":1454.615,"end":1455.115,"confidence":0.99869543,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1593836545944214},{"word":"that","start":1455.255,"end":1455.575,"confidence":0.99950325,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15643107891082764},{"word":"refreshes","start":1455.575,"end":1456.075,"confidence":0.9997753,"punctuated_word":"refreshes","sentiment":"neutral","sentiment_score":0.17964792251586914},{"word":"the","start":1456.215,"end":1456.375,"confidence":0.99973446,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18922358751296997},{"word":"router","start":1456.375,"end":1456.7749,"confidence":0.77278763,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.13387662172317505},{"word":"that's","start":1456.7749,"end":1456.9349,"confidence":0.99954545,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09524011611938477},{"word":"how","start":1456.9349,"end":1457.1749,"confidence":0.99896526,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07024595141410828},{"word":"these","start":1457.1749,"end":1457.4149,"confidence":0.9994654,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.09597057849168776},{"word":"routers","start":1457.4149,"end":1457.8949,"confidence":0.9970688,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":0.08382333815097809},{"word":"are","start":1457.8949,"end":1458.3949,"confidence":0.9946706,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.07272431254386902},{"word":"that's","start":1460.455,"end":1460.855,"confidence":0.95308256,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05149906501173973},{"word":"that's","start":1460.855,"end":1461.095,"confidence":0.9401262,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04613514244556427},{"word":"how","start":1461.095,"end":1461.335,"confidence":0.9934701,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.005854099988937378},{"word":"they","start":1461.335,"end":1461.495,"confidence":0.9992938,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.03301343321800232},{"word":"are","start":1461.495,"end":1461.6549,"confidence":0.9631436,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04726534336805344},{"word":"on","start":1461.6549,"end":1461.735,"confidence":0.94171154,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04703621566295624},{"word":"a","start":1461.735,"end":1461.8949,"confidence":0.98644906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0530182346701622},{"word":"technical","start":1461.8949,"end":1462.2949,"confidence":0.99968135,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.024397112429142},{"word":"level","start":1462.2949,"end":1462.7949,"confidence":0.9995971,"punctuated_word":"level.","sentiment":"neutral","sentiment_score":0.007567498832941055},{"word":"so","start":1462.88,"end":1463.04,"confidence":0.99810493,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.035445988178253174},{"word":"if","start":1463.04,"end":1463.2001,"confidence":0.9977633,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.051868341863155365},{"word":"you","start":1463.2001,"end":1463.28,"confidence":0.9993519,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03360375761985779},{"word":"can","start":1463.28,"end":1463.52,"confidence":0.9988613,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.020445413887500763},{"word":"do","start":1463.52,"end":1463.68,"confidence":0.99969256,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.034612253308296204},{"word":"that","start":1463.68,"end":1464.18,"confidence":0.98321,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.05252937600016594},{"word":"linda","start":1464.64,"end":1465.04,"confidence":0.9558315,"punctuated_word":"Linda,","sentiment":"neutral","sentiment_score":0.04179338738322258},{"word":"i'll","start":1465.04,"end":1465.3601,"confidence":0.998705,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03388996422290802},{"word":"call","start":1465.3601,"end":1465.52,"confidence":0.9995332,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0199180468916893},{"word":"you","start":1465.52,"end":1465.68,"confidence":0.9998111,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013570867478847504},{"word":"back","start":1465.68,"end":1466.18,"confidence":0.97792745,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.00942837819457054},{"word":"give","start":1467.12,"end":1467.3601,"confidence":0.96149474,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.024954304099082947},{"word":"me","start":1467.3601,"end":1467.52,"confidence":0.9983699,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0481710359454155},{"word":"about","start":1467.52,"end":1467.68,"confidence":0.9982857,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03769887983798981},{"word":"twenty","start":1467.68,"end":1467.8401,"confidence":0.9699459,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.10931921005249023},{"word":"minutes","start":1467.8401,"end":1468.0801,"confidence":0.83422625,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.07826969027519226},{"word":"and","start":1468.0801,"end":1468.16,"confidence":0.9739482,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.052265848964452744},{"word":"i'll","start":1468.16,"end":1468.3201,"confidence":0.99839646,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05185994505882263},{"word":"call","start":1468.3201,"end":1468.4801,"confidence":0.98851484,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03826037049293518},{"word":"you","start":1468.4801,"end":1468.64,"confidence":0.9982503,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04177519679069519},{"word":"back","start":1468.64,"end":1468.8,"confidence":0.8113347,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.05544273927807808},{"word":"and","start":1468.8,"end":1468.9601,"confidence":0.98516536,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.058171555399894714},{"word":"i'll","start":1468.9601,"end":1469.04,"confidence":0.9899125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06231117248535156},{"word":"say","start":1469.04,"end":1469.28,"confidence":0.9642023,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.06008000299334526},{"word":"plug","start":1469.28,"end":1469.4401,"confidence":0.6728543,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.030995532870292664},{"word":"it","start":1469.4401,"end":1469.6001,"confidence":0.90780646,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04266131669282913},{"word":"back","start":1469.6001,"end":1469.76,"confidence":0.9992518,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.031290262937545776},{"word":"in","start":1469.76,"end":1470.0,"confidence":0.99784994,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.0356980562210083},{"word":"alright","start":1470.0,"end":1470.5,"confidence":0.9966118,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.05481690168380737},{"word":"but","start":1471.6001,"end":1472.1001,"confidence":0.6603192,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.007492121309041977},{"word":"right","start":1474.0801,"end":1474.3201,"confidence":0.44216105,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.01806935854256153},{"word":"about","start":1474.3201,"end":1474.64,"confidence":0.98421824,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0068619828671216965},{"word":"anywhere","start":1474.64,"end":1475.04,"confidence":0.83845615,"punctuated_word":"anywhere","sentiment":"neutral","sentiment_score":0.014005420729517937},{"word":"between","start":1475.04,"end":1475.54,"confidence":0.999305,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.004708912223577499},{"word":"98","start":1476.0,"end":1476.64,"confidence":0.9989167,"punctuated_word":"98","sentiment":"neutral","sentiment_score":0.01105052325874567},{"word":"to","start":1476.64,"end":1476.88,"confidence":0.9976011,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003598807379603386},{"word":"a","start":1476.88,"end":1477.04,"confidence":0.9697407,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.016291161999106407},{"word":"hundred","start":1477.04,"end":1477.28,"confidence":0.9981669,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":0.01606389321386814},{"word":"and","start":1477.28,"end":1477.6001,"confidence":0.97277933,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008980335667729378},{"word":"one","start":1477.6001,"end":1477.8401,"confidence":0.9728732,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011724207550287248},{"word":"hundred","start":1477.8401,"end":1478.16,"confidence":0.4850723,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":0.014574948698282242},{"word":"and","start":1478.16,"end":1478.4,"confidence":0.9959234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012373184785246847},{"word":"two","start":1478.4,"end":1478.775,"confidence":0.93476933,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.010218600742518902},{"word":"yeah","start":1480.615,"end":1481.115,"confidence":0.95677507,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.027585377916693687},{"word":"okay","start":1481.495,"end":1481.8151,"confidence":0.99808383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013786825351417065},{"word":"so","start":1481.8151,"end":1481.975,"confidence":0.99756444,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013769226148724556},{"word":"it's","start":1481.975,"end":1482.215,"confidence":0.99849474,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02242992073297501},{"word":"way","start":1482.215,"end":1482.4551,"confidence":0.9739249,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.04357064515352249},{"word":"way","start":1482.4551,"end":1482.775,"confidence":0.53746873,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.04869895055890083},{"word":"below","start":1482.775,"end":1483.095,"confidence":0.99337304,"punctuated_word":"below","sentiment":"neutral","sentiment_score":-0.01923344098031521},{"word":"way","start":1483.095,"end":1483.3351,"confidence":0.96593887,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.035766199231147766},{"word":"below","start":1483.3351,"end":1483.655,"confidence":0.99748445,"punctuated_word":"below","sentiment":"neutral","sentiment_score":-0.01623014733195305},{"word":"the","start":1483.655,"end":1483.8151,"confidence":0.9914023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014918126165866852},{"word":"speed","start":1483.8151,"end":1484.3151,"confidence":0.9879987,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":-0.008466854691505432},{"word":"no","start":1486.615,"end":1486.855,"confidence":0.93106663,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1421566903591156},{"word":"no","start":1486.855,"end":1487.175,"confidence":0.99170387,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2363871783018112},{"word":"don't","start":1487.175,"end":1487.415,"confidence":0.994298,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.16295382380485535},{"word":"turn","start":1487.415,"end":1487.655,"confidence":0.97137064,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.12349703162908554},{"word":"it","start":1487.655,"end":1487.735,"confidence":0.9975237,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1723148077726364},{"word":"off","start":1487.735,"end":1488.135,"confidence":0.92990434,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.15730372071266174},{"word":"pull","start":1488.135,"end":1488.295,"confidence":0.97637343,"punctuated_word":"Pull","sentiment":"neutral","sentiment_score":-0.08471855521202087},{"word":"the","start":1488.295,"end":1488.4551,"confidence":0.9788128,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054230786859989166},{"word":"plug","start":1488.4551,"end":1488.775,"confidence":0.9863376,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.04013542830944061},{"word":"out","start":1488.775,"end":1489.1189,"confidence":0.95224833,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.03250030428171158},{"word":"thanks","start":1491.919,"end":1492.3188,"confidence":0.85250306,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.762781023979187},{"word":"linda","start":1492.3188,"end":1492.7189,"confidence":0.99512815,"punctuated_word":"Linda.","sentiment":"positive","sentiment_score":0.6335460543632507},{"word":"appreciate","start":1492.7189,"end":1493.1189,"confidence":0.9830746,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.41191214323043823},{"word":"it","start":1493.1189,"end":1493.6189,"confidence":0.9995611,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10017181187868118},{"word":"thank","start":1494.5588,"end":1494.799,"confidence":0.778535,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5085417032241821},{"word":"you","start":1494.799,"end":1495.1189,"confidence":0.9996295,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4089435636997223},{"word":"bye","start":1495.1189,"end":1495.2789,"confidence":0.8872526,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2216736078262329},{"word":"bye","start":1495.2789,"end":1495.7789,"confidence":0.7202972,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09078675508499146}],"paragraphs":{"transcript":"\nGood morning. Airtel tech support. Good. How are you? Must be the weather.\n\nMay I have the first name of the account holder, please? How do you spell that? Oh, sorry. Linda. Sorry.\n\nI didn't hear that. Sorry about that. That's an easy one. So we've got how many okay. Is that Linda Hakolm?\n\nOkay. You have you have you have oh, so you got a 140 Mbps. How are you noticing that the the speed or the service is slow? What what do you notice? Okay.\n\nNow now what I'll what I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it. Just hang on a sec. We did that, and then everything just gotta work. You look we've had I know we've had some IP issues, but that look. If people understood what what is involved behind it, they'll they'll freak you out.\n\nBecause a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all that stuff. But anyway, that's another story. But that's what caused all this because we've done upgrades on IPs before. We never had this problem up until lately when they did this restriction for 16 year olds. TikTok, da da da.\n\nEverybody's having the same problem. Yeah. It's just been crazy. We don't wanna we do not wanna lose you, Linda. We we love you.\n\nOkay. No. No. No. No.\n\nIt's got a lot to it had it had a lot to do with the boost this boost upgrade also. Even with MBN when they did the boost upgrade last year, we have problems on the MBN because we also do MBN and all that stuff too. There's been a boost upgrade here a couple of months ago. It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one. So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps.\n\nNow how that works is a lot of people think they're gonna get 500 speed. They're not. They're still gonna get the 100 speed. What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost upgrade. But to do that, I just wanna ask you a question.\n\nIs your router a Wi Fi six or a seven? Okay. So how long ago was this? Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes. But when you say a black one a black one, now you got me confused.\n\nWhat name is on there? Oh, is it the Mercurio? Yeah. I know which one that yeah. Yeah.\n\nIt is. It's a yeah. That's a Wi Fi six. Yeah. They're all Wi Fi six.\n\nSo that's alright. Give me one sec. Because for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades. Alright. Let me just I'm gonna cut your Internet off now.\n\nJust hang on a sec. Let me just where are we? Where are we? It doesn't take long, but, yeah, I'll do it while I've got you online that way. Alright.\n\nThe password. Yep. Copy. Nice. Alright.\n\nSo we're on a 140. Okay. So that's gonna be deleted. Okay. So we've just cut your Internet off.\n\nIt might still fly for a couple of seconds, but it should cut off. So I'm just gonna check your NTD box. You have a black one on the wall. Right? Okay.\n\nCool. Are you sure? Yes. Okay. So that's come on.\n\nJust waiting for the up okay. That's happened. So let's go to services. Internet service. That was the 140.\n\nYep. Mhmm. What what PlayStation is your son using? Okay. So the okay.\n\nSo that's got nothing to do with the modem. That's got to do with the coverage. Hang on. Let me just finish this off. Hang on a sec.\n\nOkay. So let's say that's done. And oh, no. Hang on. Where are we?\n\nThis one here. First. Alright. So that's all done. I'm gonna get you to when I'm just gonna get you to not yet.\n\nWhen the service comes on, just to unplug the router for ten thirty seconds and then plug it back in? Yeah. The power that's plugged in the back of the router, there's a little cable. How is it? But not yet.\n\nNot just yet. I'll tell you when. Hang on. Okay. So that's done.\n\nThat's done. That's done. Yep. Just you probably might have noticed that the maybe the light on the router has gone red. Okay.\n\nWell, that's good. That's a good sign. Then it'll just come on. It takes about a couple of minutes for it to come back on. Once I tell you it's on, just quickly pull the plug out, just count the 30, put it back in.\n\nAnd then do you have a laptop or anything like that? Oh, good. So what we'll do is we'll run a couple of tests on your laptop and take it from there. But the Xbox, you know, 140 is plenty. Does it play I shouldn't I shouldn't say that.\n\nI sorry? So is is he playing any, like, professional games or anything like that? Yeah. Because some of those graphics. Yeah.\n\nBut the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100. If anybody else is using the Internet, it might cause a little bit of not lag. There's another word for it that doesn't allow it to work to its oh, yeah. Let's let's leave it at lagging so we understand what we're saying. But that's if they're playing really high density colors with as I said, the graphics are a bit yeah.\n\nOkay. Alright. So your service is now back online. So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall.\n\nIt's just isolated from power altogether. Some people switch it off from the wall. That doesn't work because there's still a static electricity going through there. Some people pull the power from the wall. There's still static electricity in the table.\n\nBut doing it this way, it just isolates it completely from the power. So just do that for thirty seconds. Once you've reached thirty seconds, then you can just plug it back in. But let let me just double check that it's offline. That have you got it off now?\n\nKeep it keep it out until I say so. Hang on. It's still showing offline. It's got a online, so it's got a shell offline, Then you can plug it back in. If it shows online, it means it's still running.\n\nOkay. Okay. It's offline now. Now you can plug it back in. Alright.\n\nNow I just gotta wait for it to sync again. Come back online. Then I want you to go to your laptop. I want you to open up your Chrome. And in in the URL of that Chrome, I want you to write in the speedtestaltogether.net.\n\nLet me see if your service is backed up yet. That's not backed up yet. Hang on a sec. Yes. Speedtest.net.\n\nBut nothing will happen now because your your service is still Okay. Now your service is online. So I'm gonna give you a mobile number. Can you write it down, please? Or because I want you to sorry?\n\nYeah. Altogether. Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403 763 744. So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with. Because you're in where are you in?\n\nCanberra? Okay. So it's communicating with Sydney. So we need at least three of those, three runs. Send us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end.\n\nYeah, please. Yeah. Yeah. Yeah. No worries.\n\nTake your take your time. There's no no rush. Mhmm. Yep. Send me a photo of that, please.\n\nAnd how's the weather up there? Oh, you lucky guys. Now I'm in a training in Coles, Melbourne. And you're the beach too. Yeah.\n\nBut that's that's got to do with the phone. That's got nothing to do with Internet. Do you have do you guys have WhatsApp? Okay. I've got something here.\n\nOkay. So you got 49. You're using Leadtel and Airtel Australia's 163.4. Alright. Now can you can you do another one?\n\nBecause 49 is just showing us it just keeps starting it off and just running one more. Because your upload is good. It's it's higher than what it should be. It's you upload 68. It should only be it should be under 40.\n\nI just click on go again, and that's it. Yeah. Send me the photo, please. Is it good or bad? No.\n\nNo. Don't tell me I wanna see the photo. What's the download speed? 14. Okay.\n\nChange. Okay. See where you got Leaptel, you got Melbourne, change server. Now that's that's something not right there because your upload's too high. Download's too low.\n\nWhy is that? Okay. Can you click on change server and allocate one from Sydney? Yeah. Yeah.\n\nEnter Cindy. Whatever. Would would whichever one you're fine. So your your ping m s is only sorry? Whichever one.\n\nGet the Telstra one off. Just whatever. Yeah. But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly. But let's yeah.\n\nBecause your ping's only 29, so you shouldn't be getting 14. You should be getting a lot more than that. But it all the all the speed's gone through the upload, not the download, if that makes sense. Yeah. The upload's really high, 81.\n\nIt shouldn't be that high. Alright. Do another one with Telstra. Yeah. No.\n\nThe upload's too high. So it's it's it's telling me that it's not regulating yet. Do you have TeamViewer installed in your laptop? TeamViewer, t e a m viewer. Because we can run a support check from our end through your laptop if you want.\n\nYeah. Okay. If you can if you can I'll let your daughter know if we can do that. I can log in from here and do all the line tests myself instead of you. Anyway, run run a couple of more tests, please.\n\nYep. If I maybe select another server. Mhmm. No. That doesn't make sense.\n\nHang on a sec. Doesn't make sense at all. Alright. Just run a few more. See, I might probably need to go down for it to come back up again.\n\nI don't know. In the Sydney servers, can you see Digital Pacific? Okay. Try Optus. Yeah.\n\nYou'll need to try each change at least twice. Okay. It looks like it's it needs to go down before it comes back up again. So open up change server and see if you can find digital pacific or GSL networks. Yeah.\n\nYeah. Yeah. Select that one. Well, digital pacific better if you don't mind. Yeah.\n\nI know. But it's only just you need to run a few now, at least another two or three. See if it starts to go up again. If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening. Yep.\n\nKeep going. But what's the upload? Yeah. There's there's gotta be something not right there. It's inverting.\n\nIt's in That's the download now? Okay. Can we run another one, please? That's sounds a bit weird that does. It doesn't really matter.\n\n2.45 g. Five g is obviously gonna give you a bit of bandwidth. So Okay. Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening? Because you shouldn't be getting that an upload that high.\n\nAnd I'm not sure if this has got to do with the boost because we've had a few issues with that as well. Okay. Hang on. Let me just try something here. Do it one more time.\n\nOkay. The eight the profile is 19 on display. That's too high. Okay. So let's where'd where'd we go with the last one?\n\nCan you send me a photo of that, please? I'm just gonna reset your the n t d box. Just waiting for that to happen. Okay. That's happened.\n\nCan you now run at least another two more speed tests, please? I'll just reset the NTD box on the wall, the black one. Oh, one last thing. Have you ever unplugged your router in the last month for about twenty minutes? Okay.\n\nToday but now that we've reset everything, you might need to do it all over again. Sorry. I know it's a pain. I hate it too, but these these routers, they have a okay. So we got 2267.\n\nSo the ping is 31, so that shouldn't be in the and it's Digital Pacific. Normally, Digital Pacific is good. Alright. Can if you run one now, what's better again? The same?\n\nPretty much the same or better? Okay. Well, I want you to do can you do this, please? Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again. So just unplug that for twenty minutes.\n\nI'll call you back when to plug it back in. And the NTD box on the wall, we should be able to unplug that for twenty minutes also. So that way everything gets refreshed. So but this you need to pull the power plugs out from the devices, not switch it off or anything like that. Nothing happens.\n\nIt just yeah. It's gotta be, yeah, it's gotta be isolated from the power. And a lot of people, they yeah. Because see, these these devices, they've got processes in them. Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug.\n\nAlright? And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully restore itself. So by isolating it completely, we pull the power plug out from the devices and just let it settle for about twenty minutes. And what that does, it just spits out all the memory that's in there. Just reset itself back to zero.\n\nAnd you need to really do that every four to six months. You need to do what they call a power cycle maintenance. We just unplug the router for twenty minutes. Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again. And that that refreshes the router.\n\nThat's how these routers are. That's that's how they are on a technical level. So if you can do that, Linda, I'll call you back. Give me about twenty minutes, and I'll call you back, and I'll say plug it back in. Alright?\n\nBut right about anywhere between 98 to a hundred and one hundred and two. Yeah. Okay. So it's way way below way below the speed. No.\n\nNo. Don't turn it off. Pull the plug out. Thanks, Linda. Appreciate it.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3368483781814575},{"text":"Airtel tech support.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.21451330184936523},{"text":"Good.","start":4.96,"end":5.2,"sentiment":"positive","sentiment_score":0.47620946168899536},{"text":"How are you?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.29653893907864887},{"text":"Must be the weather.","start":14.215,"end":15.195,"sentiment":"neutral","sentiment_score":-0.1600607931613922}],"sentiment":"neutral","sentiment_score":0.15713998216849107,"num_words":13,"start":0.79999995,"end":15.195},{"sentences":[{"text":"May I have the first name of the account holder, please?","start":19.654999,"end":22.955,"sentiment":"neutral","sentiment_score":-0.009137021547014063},{"text":"How do you spell that?","start":25.255001,"end":26.28,"sentiment":"neutral","sentiment_score":-0.005476444773375988},{"text":"Oh, sorry.","start":28.68,"end":29.16,"sentiment":"neutral","sentiment_score":-0.014752259477972988},{"text":"Linda.","start":29.16,"end":29.560001,"sentiment":"neutral","sentiment_score":-0.0095818554982543},{"text":"Sorry.","start":29.560001,"end":29.720001,"sentiment":"neutral","sentiment_score":-0.06167343258857727}],"sentiment":"neutral","sentiment_score":-0.011432463396340608,"num_words":20,"start":19.654999,"end":29.720001},{"sentences":[{"text":"I didn't hear that.","start":29.720001,"end":30.36,"sentiment":"neutral","sentiment_score":-0.08781778812408447},{"text":"Sorry about that.","start":30.36,"end":31.34,"sentiment":"neutral","sentiment_score":-0.07486895223458608},{"text":"That's an easy one.","start":31.48,"end":32.940002,"sentiment":"neutral","sentiment_score":0.3294988051056862},{"text":"So we've got how many okay.","start":33.64,"end":35.16,"sentiment":"neutral","sentiment_score":0.07208670334269603},{"text":"Is that Linda Hakolm?","start":35.16,"end":36.54,"sentiment":"neutral","sentiment_score":0.037132441997528076}],"sentiment":"neutral","sentiment_score":0.06300796186994939,"num_words":21,"start":29.720001,"end":36.54},{"sentences":[{"text":"Okay.","start":39.175,"end":39.675,"sentiment":"neutral","sentiment_score":0.04358583688735962},{"text":"You have you have you have oh, so you got a 140 Mbps.","start":39.734997,"end":44.714996,"sentiment":"neutral","sentiment_score":0.04127451548209557},{"text":"How are you noticing that the the speed or the service is slow?","start":45.655,"end":49.815,"sentiment":"neutral","sentiment_score":-0.02933107216197711},{"text":"What what do you notice?","start":49.815,"end":51.274998,"sentiment":"neutral","sentiment_score":-0.03964373990893364},{"text":"Okay.","start":65.33,"end":65.83,"sentiment":"neutral","sentiment_score":-0.12301700562238692}],"sentiment":"neutral","sentiment_score":-0.0037086395490350146,"num_words":33,"start":39.175,"end":65.83},{"sentences":[{"text":"Now now what I'll what I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it.","start":69.665,"end":82.92,"sentiment":"neutral","sentiment_score":-0.0667382511160066},{"text":"Just hang on a sec.","start":82.92,"end":84.38,"sentiment":"neutral","sentiment_score":-0.037805307656526566},{"text":"We did that, and then everything just gotta work.","start":85.56,"end":87.72,"sentiment":"neutral","sentiment_score":-0.07632188498973846},{"text":"You look we've had I know we've had some IP issues, but that look.","start":87.72,"end":92.6,"sentiment":"neutral","sentiment_score":-0.08689989947846957},{"text":"If people understood what what is involved behind it, they'll they'll freak you out.","start":92.6,"end":99.305,"sentiment":"neutral","sentiment_score":-0.2747423414673124}],"sentiment":"neutral","sentiment_score":-0.1096958994661292,"num_words":73,"start":69.665,"end":99.305},{"sentences":[{"text":"Because a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all that stuff.","start":99.305,"end":108.505005,"sentiment":"neutral","sentiment_score":-0.17665948515588586},{"text":"But anyway, that's another story.","start":108.505005,"end":110.43,"sentiment":"neutral","sentiment_score":-0.16061012744903563},{"text":"But that's what caused all this because we've done upgrades on IPs before.","start":110.43,"end":114.990005,"sentiment":"neutral","sentiment_score":-0.16911186105929887},{"text":"We never had this problem up until lately when they did this restriction for 16 year olds.","start":114.990005,"end":120.590004,"sentiment":"neutral","sentiment_score":-0.20498155057430267},{"text":"TikTok, da da da.","start":120.590004,"end":121.47,"sentiment":"neutral","sentiment_score":0.02361441170796752}],"sentiment":"neutral","sentiment_score":-0.1697430076957163,"num_words":72,"start":99.305,"end":121.47},{"sentences":[{"text":"Everybody's having the same problem.","start":121.47,"end":123.07001,"sentiment":"neutral","sentiment_score":-0.19221980571746827},{"text":"Yeah.","start":123.07001,"end":123.23,"sentiment":"neutral","sentiment_score":-0.1161324679851532},{"text":"It's just been crazy.","start":123.23,"end":124.37,"sentiment":"neutral","sentiment_score":-0.1555972881615162},{"text":"We don't wanna we do not wanna lose you, Linda.","start":129.41501,"end":133.035,"sentiment":"neutral","sentiment_score":-0.16548343375325203},{"text":"We we love you.","start":135.095,"end":136.715,"sentiment":"positive","sentiment_score":0.503376267850399}],"sentiment":"neutral","sentiment_score":-0.05587291313956181,"num_words":24,"start":121.47,"end":136.715},{"sentences":[{"text":"Okay.","start":141.75,"end":142.25,"sentiment":"neutral","sentiment_score":-0.06061919033527374},{"text":"No.","start":143.67,"end":143.91,"sentiment":"neutral","sentiment_score":-0.13046081364154816},{"text":"No.","start":143.91,"end":144.07,"sentiment":"neutral","sentiment_score":-0.20084311068058017},{"text":"No.","start":144.07,"end":144.31,"sentiment":"neutral","sentiment_score":-0.25556817650794983},{"text":"No.","start":144.31,"end":144.47,"sentiment":"neutral","sentiment_score":-0.14577676355838776}],"sentiment":"neutral","sentiment_score":-0.15865361094474792,"num_words":5,"start":141.75,"end":144.47},{"sentences":[{"text":"It's got a lot to it had it had a lot to do with the boost this boost upgrade also.","start":144.47,"end":150.17,"sentiment":"neutral","sentiment_score":-0.07877908255904913},{"text":"Even with MBN when they did the boost upgrade last year, we have problems on the MBN because we also do MBN and all that stuff too.","start":150.395,"end":158.015,"sentiment":"neutral","sentiment_score":-0.07809119733671348},{"text":"There's been a boost upgrade here a couple of months ago.","start":158.63501,"end":161.295,"sentiment":"neutral","sentiment_score":-0.04383751495995305},{"text":"It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one.","start":163.595,"end":170.95,"sentiment":"neutral","sentiment_score":-0.1616925224661827},{"text":"So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps.","start":170.95,"end":176.49,"sentiment":"neutral","sentiment_score":-0.007833521231077611}],"sentiment":"neutral","sentiment_score":-0.08418086914326807,"num_words":99,"start":144.47,"end":176.49},{"sentences":[{"text":"Now how that works is a lot of people think they're gonna get 500 speed.","start":177.35,"end":180.835,"sentiment":"neutral","sentiment_score":0.023343763841936985},{"text":"They're not.","start":180.835,"end":181.655,"sentiment":"neutral","sentiment_score":-0.10993430390954018},{"text":"They're still gonna get the 100 speed.","start":181.955,"end":183.635,"sentiment":"neutral","sentiment_score":0.04777499660849571},{"text":"What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost upgrade.","start":183.635,"end":194.215,"sentiment":"neutral","sentiment_score":0.1352222585291774},{"text":"But to do that, I just wanna ask you a question.","start":194.58,"end":196.9,"sentiment":"neutral","sentiment_score":0.013014634224501524}],"sentiment":"neutral","sentiment_score":0.06869152875527018,"num_words":62,"start":177.35,"end":196.9},{"sentences":[{"text":"Is your router a Wi Fi six or a seven?","start":196.9,"end":200.44,"sentiment":"neutral","sentiment_score":-0.007599242962896824},{"text":"Okay.","start":209.06,"end":209.37999,"sentiment":"neutral","sentiment_score":-0.0022536199539899826},{"text":"So how long ago was this?","start":209.37999,"end":211.735,"sentiment":"neutral","sentiment_score":-0.026283669906357925},{"text":"Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes.","start":214.675,"end":226.47,"sentiment":"neutral","sentiment_score":-0.03548997207544744},{"text":"But when you say a black one a black one, now you got me confused.","start":227.33,"end":230.63,"sentiment":"neutral","sentiment_score":-0.06845126127203306}],"sentiment":"neutral","sentiment_score":-0.03725438709888193,"num_words":72,"start":196.9,"end":230.63},{"sentences":[{"text":"What name is on there?","start":233.25,"end":234.63,"sentiment":"neutral","sentiment_score":-0.03580815717577934},{"text":"Oh, is it the Mercurio?","start":242.335,"end":243.475,"sentiment":"neutral","sentiment_score":-0.0010807288810610767},{"text":"Yeah.","start":245.215,"end":245.375,"sentiment":"neutral","sentiment_score":0.003188596572726965},{"text":"I know which one that yeah.","start":245.375,"end":246.575,"sentiment":"neutral","sentiment_score":-0.0055406213117142515},{"text":"Yeah.","start":246.575,"end":246.815,"sentiment":"neutral","sentiment_score":0.02623962983489037}],"sentiment":"neutral","sentiment_score":-0.01045888509704835,"num_words":18,"start":233.25,"end":246.815},{"sentences":[{"text":"It is.","start":246.815,"end":247.135,"sentiment":"neutral","sentiment_score":0.027838826179504395},{"text":"It's a yeah.","start":247.135,"end":247.89,"sentiment":"neutral","sentiment_score":0.008199110471953949},{"text":"That's a Wi Fi six.","start":247.89,"end":249.17,"sentiment":"neutral","sentiment_score":0.006042441353201866},{"text":"Yeah.","start":249.17,"end":249.32999,"sentiment":"neutral","sentiment_score":0.002800706773996353},{"text":"They're all Wi Fi six.","start":249.32999,"end":250.37,"sentiment":"neutral","sentiment_score":0.0006894990801811218}],"sentiment":"neutral","sentiment_score":0.0072959620447363704,"num_words":16,"start":246.815,"end":250.37},{"sentences":[{"text":"So that's alright.","start":250.37,"end":251.34999,"sentiment":"neutral","sentiment_score":0.029567416136463482},{"text":"Give me one sec.","start":251.48999,"end":252.45,"sentiment":"neutral","sentiment_score":-0.019215630367398262},{"text":"Because for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades.","start":252.45,"end":261.43,"sentiment":"neutral","sentiment_score":-0.3078824406862259},{"text":"Alright.","start":263.055,"end":263.455,"sentiment":"neutral","sentiment_score":-0.010194329544901848},{"text":"Let me just I'm gonna cut your Internet off now.","start":263.455,"end":266.575,"sentiment":"neutral","sentiment_score":-0.020802683057263495}],"sentiment":"neutral","sentiment_score":-0.1838009872170555,"num_words":43,"start":250.37,"end":266.575},{"sentences":[{"text":"Just hang on a sec.","start":266.575,"end":267.695,"sentiment":"neutral","sentiment_score":-0.013503988087177277},{"text":"Let me just where are we?","start":267.695,"end":270.175,"sentiment":"neutral","sentiment_score":-0.000659937039017677},{"text":"Where are we?","start":270.175,"end":271.075,"sentiment":"neutral","sentiment_score":-0.001937410794198513},{"text":"It doesn't take long, but, yeah, I'll do it while I've got you online that way.","start":278.86002,"end":282.64,"sentiment":"neutral","sentiment_score":0.06696075038053095},{"text":"Alright.","start":283.98,"end":284.46002,"sentiment":"neutral","sentiment_score":0.04592623934149742}],"sentiment":"neutral","sentiment_score":0.03354859517346467,"num_words":31,"start":266.575,"end":284.46002},{"sentences":[{"text":"The password.","start":284.46002,"end":285.2,"sentiment":"neutral","sentiment_score":0.03785802610218525},{"text":"Yep.","start":285.34,"end":285.84,"sentiment":"neutral","sentiment_score":0.059332337230443954},{"text":"Copy.","start":286.06,"end":286.56,"sentiment":"neutral","sentiment_score":0.022503633052110672},{"text":"Nice.","start":292.425,"end":292.82498,"sentiment":"neutral","sentiment_score":0.2333412170410156},{"text":"Alright.","start":292.82498,"end":293.32498,"sentiment":"neutral","sentiment_score":0.094723641872406}],"sentiment":"neutral","sentiment_score":0.08093614690005779,"num_words":6,"start":284.46002,"end":293.32498},{"sentences":[{"text":"So we're on a 140.","start":293.38498,"end":295.965,"sentiment":"neutral","sentiment_score":0.03860282897949219},{"text":"Okay.","start":296.985,"end":297.305,"sentiment":"neutral","sentiment_score":0.0053438451141119},{"text":"So that's gonna be deleted.","start":297.305,"end":298.845,"sentiment":"neutral","sentiment_score":-0.022294947504997255},{"text":"Okay.","start":300.1,"end":300.34,"sentiment":"neutral","sentiment_score":-0.02073311060667038},{"text":"So we've just cut your Internet off.","start":300.34,"end":302.26,"sentiment":"neutral","sentiment_score":-0.041366534041506905}],"sentiment":"neutral","sentiment_score":-0.011758715600559586,"num_words":19,"start":293.38498,"end":302.26},{"sentences":[{"text":"It might still fly for a couple of seconds, but it should cut off.","start":302.26,"end":306.12,"sentiment":"neutral","sentiment_score":-0.017752222450716153},{"text":"So I'm just gonna check your NTD box.","start":308.66,"end":310.98,"sentiment":"neutral","sentiment_score":0.02791467006318271},{"text":"You have a black one on the wall.","start":310.98,"end":313.38,"sentiment":"neutral","sentiment_score":0.006313418038189411},{"text":"Right?","start":313.38,"end":313.88,"sentiment":"neutral","sentiment_score":0.026309316977858543},{"text":"Okay.","start":315.29498,"end":315.615,"sentiment":"neutral","sentiment_score":0.094387449324131}],"sentiment":"neutral","sentiment_score":0.0045621986500918865,"num_words":32,"start":302.26,"end":315.615},{"sentences":[{"text":"Cool.","start":315.615,"end":316.115,"sentiment":"neutral","sentiment_score":0.12091845273971558},{"text":"Are you sure?","start":318.575,"end":319.215,"sentiment":"neutral","sentiment_score":0.06779776761929195},{"text":"Yes.","start":319.215,"end":319.715,"sentiment":"neutral","sentiment_score":0.04776347428560257},{"text":"Okay.","start":319.855,"end":320.175,"sentiment":"neutral","sentiment_score":0.036339618265628815},{"text":"So that's come on.","start":320.175,"end":323.775,"sentiment":"neutral","sentiment_score":0.04887019470334053}],"sentiment":"neutral","sentiment_score":0.06038956269621849,"num_words":10,"start":315.615,"end":323.775},{"sentences":[{"text":"Just waiting for the up okay.","start":323.775,"end":325.135,"sentiment":"neutral","sentiment_score":0.04244266822934151},{"text":"That's happened.","start":325.135,"end":325.95,"sentiment":"neutral","sentiment_score":0.019687321037054062},{"text":"So let's go to services.","start":326.83002,"end":328.61002,"sentiment":"neutral","sentiment_score":0.02733798399567604},{"text":"Internet service.","start":331.39,"end":332.61002,"sentiment":"neutral","sentiment_score":0.02441556006669998},{"text":"That was the 140.","start":334.03,"end":335.97,"sentiment":"neutral","sentiment_score":0.026105909142643213}],"sentiment":"neutral","sentiment_score":0.03073554358592159,"num_words":19,"start":323.775,"end":335.97},{"sentences":[{"text":"Yep.","start":336.75,"end":337.25,"sentiment":"neutral","sentiment_score":0.07616224139928818},{"text":"Mhmm.","start":342.96503,"end":343.46503,"sentiment":"neutral","sentiment_score":-0.005358562804758549},{"text":"What what PlayStation is your son using?","start":346.165,"end":348.825,"sentiment":"neutral","sentiment_score":-0.029429656054292406},{"text":"Okay.","start":358.42,"end":358.66,"sentiment":"neutral","sentiment_score":-0.02128769643604755},{"text":"So the okay.","start":358.66,"end":359.46002,"sentiment":"neutral","sentiment_score":-0.04421447776257992}],"sentiment":"neutral","sentiment_score":-0.022241157193023425,"num_words":13,"start":336.75,"end":359.46002},{"sentences":[{"text":"So that's got nothing to do with the modem.","start":359.46002,"end":361.54,"sentiment":"neutral","sentiment_score":-0.22224799791971842},{"text":"That's got to do with the coverage.","start":361.54,"end":365.96002,"sentiment":"neutral","sentiment_score":-0.13547387719154358},{"text":"Hang on.","start":367.655,"end":367.975,"sentiment":"neutral","sentiment_score":-0.04264405556023121},{"text":"Let me just finish this off.","start":367.975,"end":369.175,"sentiment":"neutral","sentiment_score":0.081426656494538},{"text":"Hang on a sec.","start":369.175,"end":370.235,"sentiment":"neutral","sentiment_score":0.04309012554585934}],"sentiment":"neutral","sentiment_score":-0.08474702827100243,"num_words":28,"start":359.46002,"end":370.235},{"sentences":[{"text":"Okay.","start":370.535,"end":370.85498,"sentiment":"neutral","sentiment_score":0.05437528342008591},{"text":"So let's say that's done.","start":370.85498,"end":375.035,"sentiment":"neutral","sentiment_score":0.06902867704629898},{"text":"And oh, no.","start":375.255,"end":376.29498,"sentiment":"neutral","sentiment_score":0.01536007970571518},{"text":"Hang on.","start":376.29498,"end":377.01498,"sentiment":"neutral","sentiment_score":-0.002939436584711075},{"text":"Where are we?","start":377.01498,"end":377.735,"sentiment":"neutral","sentiment_score":0.0024228263646364216}],"sentiment":"neutral","sentiment_score":0.03192775097808668,"num_words":14,"start":370.535,"end":377.735},{"sentences":[{"text":"This one here.","start":377.735,"end":378.79498,"sentiment":"neutral","sentiment_score":0.022505411878228188},{"text":"First.","start":380.69498,"end":381.19498,"sentiment":"neutral","sentiment_score":0.03620869666337967},{"text":"Alright.","start":385.99002,"end":386.31,"sentiment":"neutral","sentiment_score":0.08654014766216278},{"text":"So that's all done.","start":386.31,"end":387.51,"sentiment":"neutral","sentiment_score":0.13194472901523113},{"text":"I'm gonna get you to when I'm just gonna get you to not yet.","start":387.51,"end":392.73,"sentiment":"neutral","sentiment_score":0.06323432270437479}],"sentiment":"neutral","sentiment_score":0.06970976147314777,"num_words":23,"start":377.735,"end":392.73},{"sentences":[{"text":"When the service comes on, just to unplug the router for ten thirty seconds and then plug it back in?","start":393.43002,"end":399.42502,"sentiment":"neutral","sentiment_score":0.01947474363259971},{"text":"Yeah.","start":403.085,"end":403.405,"sentiment":"neutral","sentiment_score":0.00763139920309186},{"text":"The power that's plugged in the back of the router, there's a little cable.","start":403.405,"end":406.625,"sentiment":"neutral","sentiment_score":0.009449663272659694},{"text":"How is it?","start":407.085,"end":407.64502,"sentiment":"neutral","sentiment_score":0.012009496800601482},{"text":"But not yet.","start":407.64502,"end":408.365,"sentiment":"neutral","sentiment_score":-0.0638889546195666}],"sentiment":"neutral","sentiment_score":0.009116663029644548,"num_words":41,"start":393.43002,"end":408.365},{"sentences":[{"text":"Not just yet.","start":408.365,"end":409.005,"sentiment":"neutral","sentiment_score":-0.09549376120169957},{"text":"I'll tell you when.","start":409.005,"end":409.725,"sentiment":"neutral","sentiment_score":-0.0216954555362463},{"text":"Hang on.","start":409.725,"end":410.385,"sentiment":"neutral","sentiment_score":-0.0036165285855531693},{"text":"Okay.","start":416.71002,"end":417.11002,"sentiment":"neutral","sentiment_score":0.05077651888132095},{"text":"So that's done.","start":417.11002,"end":418.07,"sentiment":"neutral","sentiment_score":0.10113118837277095}],"sentiment":"neutral","sentiment_score":-0.0020250829939658824,"num_words":13,"start":408.365,"end":418.07},{"sentences":[{"text":"That's done.","start":418.07,"end":418.63,"sentiment":"neutral","sentiment_score":0.16342761367559433},{"text":"That's done.","start":418.63,"end":419.37,"sentiment":"neutral","sentiment_score":0.15424615889787674},{"text":"Yep.","start":419.83002,"end":420.07,"sentiment":"neutral","sentiment_score":0.03870822489261627},{"text":"Just you probably might have noticed that the maybe the light on the router has gone red.","start":420.07,"end":424.41,"sentiment":"neutral","sentiment_score":-0.07216004238409154},{"text":"Okay.","start":427.105,"end":427.42502,"sentiment":"neutral","sentiment_score":0.0654362365603447}],"sentiment":"neutral","sentiment_score":-0.021183857127376225,"num_words":23,"start":418.07,"end":427.42502},{"sentences":[{"text":"Well, that's good.","start":427.42502,"end":428.46503,"sentiment":"neutral","sentiment_score":0.31875760356585187},{"text":"That's a good sign.","start":428.46503,"end":429.42502,"sentiment":"positive","sentiment_score":0.5608521029353142},{"text":"Then it'll just come on.","start":429.42502,"end":431.445,"sentiment":"neutral","sentiment_score":0.19746416807174683},{"text":"It takes about a couple of minutes for it to come back on.","start":431.74503,"end":434.08502,"sentiment":"neutral","sentiment_score":0.15169246265521416},{"text":"Once I tell you it's on, just quickly pull the plug out, just count the 30, put it back in.","start":435.105,"end":441.99,"sentiment":"neutral","sentiment_score":0.08229787405580283}],"sentiment":"neutral","sentiment_score":0.17344359018736416,"num_words":45,"start":427.42502,"end":441.99},{"sentences":[{"text":"And then do you have a laptop or anything like that?","start":442.61,"end":446.07,"sentiment":"neutral","sentiment_score":0.016811203888871452},{"text":"Oh, good.","start":447.25,"end":447.88998,"sentiment":"neutral","sentiment_score":0.13712158054113388},{"text":"So what we'll do is we'll run a couple of tests on your laptop and take it from there.","start":447.88998,"end":455.455,"sentiment":"neutral","sentiment_score":0.06222345934886681},{"text":"But the Xbox, you know, 140 is plenty.","start":455.455,"end":457.775,"sentiment":"neutral","sentiment_score":-0.0000752769410610199},{"text":"Does it play I shouldn't I shouldn't say that.","start":457.775,"end":463.455,"sentiment":"neutral","sentiment_score":-0.029540405091312196}],"sentiment":"neutral","sentiment_score":0.028060127962000515,"num_words":49,"start":442.61,"end":463.455},{"sentences":[{"text":"I sorry?","start":463.455,"end":464.51498,"sentiment":"neutral","sentiment_score":-0.024210101924836636},{"text":"So is is he playing any, like, professional games or anything like that?","start":469.06998,"end":472.69,"sentiment":"neutral","sentiment_score":-0.021295474125788763},{"text":"Yeah.","start":476.83,"end":477.06998,"sentiment":"neutral","sentiment_score":-0.027452871203422543},{"text":"Because some of those graphics.","start":477.06998,"end":478.61,"sentiment":"neutral","sentiment_score":-0.03238701708614826},{"text":"Yeah.","start":481.48502,"end":481.98502,"sentiment":"neutral","sentiment_score":-0.0421401709318161}],"sentiment":"neutral","sentiment_score":-0.02530861341140487,"num_words":22,"start":463.455,"end":481.98502},{"sentences":[{"text":"But the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100.","start":482.525,"end":489.905,"sentiment":"neutral","sentiment_score":-0.08473474550992251},{"text":"If anybody else is using the Internet, it might cause a little bit of not lag.","start":490.045,"end":496.63,"sentiment":"neutral","sentiment_score":-0.1264476478099823},{"text":"There's another word for it that doesn't allow it to work to its oh, yeah.","start":496.63,"end":501.91,"sentiment":"neutral","sentiment_score":-0.11444974144299826},{"text":"Let's let's leave it at lagging so we understand what we're saying.","start":501.91,"end":506.25,"sentiment":"neutral","sentiment_score":-0.04461954433160523},{"text":"But that's if they're playing really high density colors with as I said, the graphics are a bit yeah.","start":507.905,"end":516.945,"sentiment":"neutral","sentiment_score":-0.0947156509286479}],"sentiment":"neutral","sentiment_score":-0.09475164995642334,"num_words":82,"start":482.525,"end":516.945},{"sentences":[{"text":"Okay.","start":516.945,"end":517.445,"sentiment":"neutral","sentiment_score":0.07619556039571762},{"text":"Alright.","start":517.58496,"end":518.065,"sentiment":"neutral","sentiment_score":0.16482724249362946},{"text":"So your service is now back online.","start":518.065,"end":520.08496,"sentiment":"neutral","sentiment_score":0.32280041916029795},{"text":"So before we do anything, just go to the router, pull out the black cable from the back of the router.","start":520.91003,"end":527.89,"sentiment":"neutral","sentiment_score":0.11531290571604456},{"text":"So that way, it's not connected to the wall.","start":528.35004,"end":530.83,"sentiment":"neutral","sentiment_score":0.07914361481865247}],"sentiment":"neutral","sentiment_score":0.1444740843696472,"num_words":39,"start":516.945,"end":530.83},{"sentences":[{"text":"It's just isolated from power altogether.","start":530.83,"end":533.09,"sentiment":"neutral","sentiment_score":0.026554695330560207},{"text":"Some people switch it off from the wall.","start":534.485,"end":536.085,"sentiment":"neutral","sentiment_score":-0.07726893946528435},{"text":"That doesn't work because there's still a static electricity going through there.","start":536.085,"end":540.105,"sentiment":"neutral","sentiment_score":-0.18611655135949454},{"text":"Some people pull the power from the wall.","start":540.325,"end":542.72504,"sentiment":"neutral","sentiment_score":-0.034362456295639277},{"text":"There's still static electricity in the table.","start":542.72504,"end":545.305,"sentiment":"neutral","sentiment_score":-0.038198095347200124}],"sentiment":"neutral","sentiment_score":-0.07889044580117958,"num_words":41,"start":530.83,"end":545.305},{"sentences":[{"text":"But doing it this way, it just isolates it completely from the power.","start":545.87,"end":549.64996,"sentiment":"neutral","sentiment_score":0.13265458952922088},{"text":"So just do that for thirty seconds.","start":549.87,"end":551.81,"sentiment":"neutral","sentiment_score":0.12120639532804489},{"text":"Once you've reached thirty seconds, then you can just plug it back in.","start":553.55,"end":558.37,"sentiment":"neutral","sentiment_score":0.11821824598770875},{"text":"But let let me just double check that it's offline.","start":559.875,"end":562.855,"sentiment":"neutral","sentiment_score":0.053631262853741646},{"text":"That have you got it off now?","start":564.91504,"end":567.015,"sentiment":"neutral","sentiment_score":0.02109429639364992}],"sentiment":"neutral","sentiment_score":0.0958752866461873,"num_words":50,"start":545.87,"end":567.015},{"sentences":[{"text":"Keep it keep it out until I say so.","start":568.275,"end":570.115,"sentiment":"neutral","sentiment_score":0.06839235582285458},{"text":"Hang on.","start":570.115,"end":570.855,"sentiment":"neutral","sentiment_score":0.037857143208384514},{"text":"It's still showing offline.","start":570.91504,"end":572.375,"sentiment":"neutral","sentiment_score":0.03339298255741596},{"text":"It's got a online, so it's got a shell offline, Then you can plug it back in.","start":572.435,"end":577.63,"sentiment":"neutral","sentiment_score":0.06466904392137247},{"text":"If it shows online, it means it's still running.","start":581.52997,"end":584.82996,"sentiment":"neutral","sentiment_score":0.048870089981291026}],"sentiment":"neutral","sentiment_score":0.05765907257431891,"num_words":41,"start":568.275,"end":584.82996},{"sentences":[{"text":"Okay.","start":584.89,"end":585.20996,"sentiment":"neutral","sentiment_score":0.06855478882789612},{"text":"Okay.","start":585.20996,"end":585.45,"sentiment":"neutral","sentiment_score":0.07388100773096085},{"text":"It's offline now.","start":585.45,"end":586.32996,"sentiment":"neutral","sentiment_score":0.08844045797983806},{"text":"Now you can plug it back in.","start":586.32996,"end":587.625,"sentiment":"neutral","sentiment_score":0.1059678356562342},{"text":"Alright.","start":592.825,"end":593.225,"sentiment":"neutral","sentiment_score":0.1309405416250229}],"sentiment":"neutral","sentiment_score":0.09849788936284873,"num_words":13,"start":584.89,"end":593.225},{"sentences":[{"text":"Now I just gotta wait for it to sync again.","start":593.225,"end":595.645,"sentiment":"neutral","sentiment_score":0.11014043465256691},{"text":"Come back online.","start":596.745,"end":597.805,"sentiment":"neutral","sentiment_score":0.1310319354136785},{"text":"Then I want you to go to your laptop.","start":597.945,"end":600.285,"sentiment":"neutral","sentiment_score":0.09009178976217906},{"text":"I want you to open up your Chrome.","start":602.72003,"end":604.82,"sentiment":"neutral","sentiment_score":0.1060885451734066},{"text":"And in in the URL of that Chrome, I want you to write in the speedtestaltogether.net.","start":606.16003,"end":614.82,"sentiment":"neutral","sentiment_score":0.055971632013097405}],"sentiment":"neutral","sentiment_score":0.0880343637874593,"num_words":46,"start":593.225,"end":614.82},{"sentences":[{"text":"Let me see if your service is backed up yet.","start":615.52496,"end":617.70496,"sentiment":"neutral","sentiment_score":0.0019596079364418983},{"text":"That's not backed up yet.","start":617.845,"end":618.885,"sentiment":"neutral","sentiment_score":-0.06178831085562706},{"text":"Hang on a sec.","start":618.885,"end":619.945,"sentiment":"neutral","sentiment_score":-0.008081302512437105},{"text":"Yes.","start":622.64496,"end":622.96497,"sentiment":"neutral","sentiment_score":0.04114964976906776},{"text":"Speedtest.net.","start":622.96497,"end":623.76495,"sentiment":"neutral","sentiment_score":0.029363585636019707}],"sentiment":"neutral","sentiment_score":-0.011959878550398918,"num_words":21,"start":615.52496,"end":623.76495},{"sentences":[{"text":"But nothing will happen now because your your service is still Okay.","start":623.76495,"end":628.99,"sentiment":"neutral","sentiment_score":-0.036182701587677},{"text":"Now your service is online.","start":629.05,"end":630.83,"sentiment":"neutral","sentiment_score":0.13619150668382646},{"text":"So I'm gonna give you a mobile number.","start":632.01,"end":634.03,"sentiment":"neutral","sentiment_score":0.11478100065141916},{"text":"Can you write it down, please?","start":634.49,"end":636.01,"sentiment":"neutral","sentiment_score":0.06650142992536227},{"text":"Or because I want you to sorry?","start":636.01,"end":645.355,"sentiment":"neutral","sentiment_score":0.0005731452256441116}],"sentiment":"neutral","sentiment_score":0.041264045150264314,"num_words":38,"start":623.76495,"end":645.355},{"sentences":[{"text":"Yeah.","start":649.255,"end":649.575,"sentiment":"neutral","sentiment_score":0.043871473520994186},{"text":"Altogether.","start":649.575,"end":650.075,"sentiment":"neutral","sentiment_score":0.035754844546318054},{"text":"Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403 763 744.","start":650.855,"end":669.865,"sentiment":"neutral","sentiment_score":0.0563618210144341},{"text":"So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with.","start":671.125,"end":681.605,"sentiment":"neutral","sentiment_score":0.026887290392603194},{"text":"Because you're in where are you in?","start":681.605,"end":683.20496,"sentiment":"neutral","sentiment_score":0.000930037981431399}],"sentiment":"neutral","sentiment_score":0.037737098232938505,"num_words":78,"start":649.255,"end":683.20496},{"sentences":[{"text":"Canberra?","start":683.20496,"end":683.70496,"sentiment":"neutral","sentiment_score":-0.002099681179970503},{"text":"Okay.","start":686.22003,"end":686.7,"sentiment":"neutral","sentiment_score":-0.01612662523984909},{"text":"So it's communicating with Sydney.","start":686.7,"end":688.8,"sentiment":"neutral","sentiment_score":-0.009316268935799598},{"text":"So we need at least three of those, three runs.","start":689.02,"end":691.76,"sentiment":"neutral","sentiment_score":-0.010352704208344221},{"text":"Send us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end.","start":692.46,"end":704.495,"sentiment":"neutral","sentiment_score":0.022371076648273775}],"sentiment":"neutral","sentiment_score":0.010941014227379734,"num_words":48,"start":683.20496,"end":704.495},{"sentences":[{"text":"Yeah, please.","start":706.235,"end":707.055,"sentiment":"neutral","sentiment_score":0.035048224963247776},{"text":"Yeah.","start":707.995,"end":708.15497,"sentiment":"neutral","sentiment_score":0.05942274257540703},{"text":"Yeah.","start":708.15497,"end":708.315,"sentiment":"neutral","sentiment_score":0.0740060955286026},{"text":"Yeah.","start":708.315,"end":708.555,"sentiment":"neutral","sentiment_score":0.10941452533006668},{"text":"No worries.","start":708.555,"end":708.955,"sentiment":"neutral","sentiment_score":0.1788661852478981}],"sentiment":"neutral","sentiment_score":0.09581031197948116,"num_words":7,"start":706.235,"end":708.955},{"sentences":[{"text":"Take your take your time.","start":708.955,"end":709.835,"sentiment":"neutral","sentiment_score":0.2350991278886795},{"text":"There's no no rush.","start":709.835,"end":711.055,"sentiment":"neutral","sentiment_score":0.1637706570327282},{"text":"Mhmm.","start":724.32,"end":724.82,"sentiment":"neutral","sentiment_score":0.12802806496620178},{"text":"Yep.","start":726.815,"end":727.315,"sentiment":"neutral","sentiment_score":0.13392336666584015},{"text":"Send me a photo of that, please.","start":727.455,"end":735.855,"sentiment":"neutral","sentiment_score":0.09427255392074585}],"sentiment":"neutral","sentiment_score":0.15291319870286518,"num_words":18,"start":708.955,"end":735.855},{"sentences":[{"text":"And how's the weather up there?","start":737.855,"end":739.44,"sentiment":"neutral","sentiment_score":0.10038426890969276},{"text":"Oh, you lucky guys.","start":741.76,"end":743.14,"sentiment":"positive","sentiment_score":0.4028924033045769},{"text":"Now I'm in a training in Coles, Melbourne.","start":744.32,"end":746.82,"sentiment":"neutral","sentiment_score":0.056377171305939555},{"text":"And you're the beach too.","start":748.96,"end":750.42,"sentiment":"neutral","sentiment_score":0.05135627016425133},{"text":"Yeah.","start":755.695,"end":755.935,"sentiment":"neutral","sentiment_score":-0.1175277829170227}],"sentiment":"neutral","sentiment_score":0.11683942354284227,"num_words":24,"start":737.855,"end":755.935},{"sentences":[{"text":"But that's that's got to do with the phone.","start":755.935,"end":757.955,"sentiment":"neutral","sentiment_score":-0.21302619742022622},{"text":"That's got nothing to do with Internet.","start":758.175,"end":759.715,"sentiment":"neutral","sentiment_score":-0.2675048964364188},{"text":"Do you have do you guys have WhatsApp?","start":769.7,"end":771.4,"sentiment":"neutral","sentiment_score":-0.07001407071948051},{"text":"Okay.","start":777.22003,"end":777.54004,"sentiment":"neutral","sentiment_score":-0.04245545715093613},{"text":"I've got something here.","start":777.54004,"end":778.76,"sentiment":"neutral","sentiment_score":-0.0382869727909565}],"sentiment":"neutral","sentiment_score":-0.15674089537612323,"num_words":29,"start":755.935,"end":778.76},{"sentences":[{"text":"Okay.","start":780.40497,"end":780.64496,"sentiment":"neutral","sentiment_score":-0.0024149632081389427},{"text":"So you got 49.","start":780.64496,"end":782.40497,"sentiment":"neutral","sentiment_score":-0.0001464923843741417},{"text":"You're using Leadtel and Airtel Australia's 163.4.","start":782.40497,"end":788.425,"sentiment":"neutral","sentiment_score":-0.0005820500207067068},{"text":"Alright.","start":789.52496,"end":790.02496,"sentiment":"neutral","sentiment_score":0.0016990478616207838},{"text":"Now can you can you do another one?","start":790.165,"end":792.005,"sentiment":"neutral","sentiment_score":-0.02959046047180891}],"sentiment":"neutral","sentiment_score":-0.011528567562068236,"num_words":21,"start":780.40497,"end":792.005},{"sentences":[{"text":"Because 49 is just showing us it just keeps starting it off and just running one more.","start":792.005,"end":798.37,"sentiment":"neutral","sentiment_score":-0.22407232312595143},{"text":"Because your upload is good.","start":798.51,"end":799.71,"sentiment":"neutral","sentiment_score":0.13787601068615912},{"text":"It's it's higher than what it should be.","start":799.71,"end":801.65,"sentiment":"neutral","sentiment_score":-0.017836811719462276},{"text":"It's you upload 68.","start":802.11005,"end":803.87,"sentiment":"neutral","sentiment_score":0.019047109875828028},{"text":"It should only be it should be under 40.","start":803.87,"end":805.81,"sentiment":"neutral","sentiment_score":0.02982776715523667}],"sentiment":"neutral","sentiment_score":-0.0678582695247822,"num_words":43,"start":792.005,"end":805.81},{"sentences":[{"text":"I just click on go again, and that's it.","start":815.335,"end":817.515,"sentiment":"neutral","sentiment_score":0.056297640316188335},{"text":"Yeah.","start":840.72504,"end":840.965,"sentiment":"neutral","sentiment_score":0.03908979147672653},{"text":"Send me the photo, please.","start":840.965,"end":842.085,"sentiment":"neutral","sentiment_score":0.0541153572499752},{"text":"Is it good or bad?","start":842.085,"end":843.205,"sentiment":"neutral","sentiment_score":0.06511656120419503},{"text":"No.","start":843.205,"end":843.365,"sentiment":"neutral","sentiment_score":-0.253069669008255}],"sentiment":"neutral","sentiment_score":0.042326594170715125,"num_words":21,"start":815.335,"end":843.365},{"sentences":[{"text":"No.","start":843.365,"end":843.525,"sentiment":"neutral","sentiment_score":-0.27672088146209717},{"text":"Don't tell me I wanna see the photo.","start":843.525,"end":845.145,"sentiment":"neutral","sentiment_score":-0.25664276629686356},{"text":"What's the download speed?","start":846.245,"end":847.705,"sentiment":"neutral","sentiment_score":-0.05781662277877331},{"text":"14.","start":849.25,"end":849.75,"sentiment":"neutral","sentiment_score":-0.009376699104905128},{"text":"Okay.","start":850.05,"end":850.55,"sentiment":"neutral","sentiment_score":-0.002652169670909643}],"sentiment":"neutral","sentiment_score":-0.17154389144852758,"num_words":15,"start":843.365,"end":850.55},{"sentences":[{"text":"Change.","start":852.13,"end":852.63,"sentiment":"neutral","sentiment_score":-0.002677259035408497},{"text":"Okay.","start":852.85,"end":853.35,"sentiment":"neutral","sentiment_score":0.005637363530695438},{"text":"See where you got Leaptel, you got Melbourne, change server.","start":853.41,"end":856.71,"sentiment":"neutral","sentiment_score":-0.008248500153422355},{"text":"Now that's that's something not right there because your upload's too high.","start":858.69,"end":862.07,"sentiment":"neutral","sentiment_score":-0.290422714004914},{"text":"Download's too low.","start":862.52997,"end":863.65,"sentiment":"neutral","sentiment_score":-0.3115462064743042}],"sentiment":"neutral","sentiment_score":-0.166638373500771,"num_words":27,"start":852.13,"end":863.65},{"sentences":[{"text":"Why is that?","start":863.65,"end":864.345,"sentiment":"neutral","sentiment_score":-0.15663553277651468},{"text":"Okay.","start":865.225,"end":865.725,"sentiment":"neutral","sentiment_score":-0.03000086545944214},{"text":"Can you click on change server and allocate one from Sydney?","start":866.985,"end":873.40497,"sentiment":"neutral","sentiment_score":-0.0019181581552733076},{"text":"Yeah.","start":877.545,"end":877.785,"sentiment":"neutral","sentiment_score":0.0336686335504055},{"text":"Yeah.","start":877.785,"end":878.285,"sentiment":"neutral","sentiment_score":0.03984435275197029}],"sentiment":"neutral","sentiment_score":-0.026323189246742165,"num_words":17,"start":863.65,"end":878.285},{"sentences":[{"text":"Enter Cindy.","start":878.52997,"end":879.01,"sentiment":"neutral","sentiment_score":0.03213706146925688},{"text":"Whatever.","start":879.01,"end":879.51,"sentiment":"neutral","sentiment_score":0.052844565361738205},{"text":"Would would whichever one you're fine.","start":879.57,"end":882.07,"sentiment":"neutral","sentiment_score":0.05876869149506092},{"text":"So your your ping m s is only sorry?","start":885.81,"end":888.55,"sentiment":"neutral","sentiment_score":0.0029926730009416738},{"text":"Whichever one.","start":891.73505,"end":892.53503,"sentiment":"neutral","sentiment_score":-0.007903474383056164}],"sentiment":"neutral","sentiment_score":0.02404289727564901,"num_words":20,"start":878.52997,"end":892.53503},{"sentences":[{"text":"Get the Telstra one off.","start":892.53503,"end":893.73505,"sentiment":"neutral","sentiment_score":-0.016969264298677445},{"text":"Just whatever.","start":893.73505,"end":894.29504,"sentiment":"neutral","sentiment_score":-0.00258300406858325},{"text":"Yeah.","start":894.29504,"end":894.79504,"sentiment":"neutral","sentiment_score":0.03417850285768509},{"text":"But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly.","start":897.655,"end":911.87,"sentiment":"neutral","sentiment_score":0.03459291603114154},{"text":"But let's yeah.","start":913.69,"end":914.57,"sentiment":"neutral","sentiment_score":0.006641727561752002}],"sentiment":"neutral","sentiment_score":0.025917276022179674,"num_words":48,"start":892.53503,"end":914.57},{"sentences":[{"text":"Because your ping's only 29, so you shouldn't be getting 14.","start":914.57,"end":917.53,"sentiment":"neutral","sentiment_score":-0.020870894786309113},{"text":"You should be getting a lot more than that.","start":917.53,"end":919.305,"sentiment":"neutral","sentiment_score":0.0042539168563154005},{"text":"But it all the all the speed's gone through the upload, not the download, if that makes sense.","start":919.545,"end":925.305,"sentiment":"neutral","sentiment_score":0.011102924847768413},{"text":"Yeah.","start":925.305,"end":925.805,"sentiment":"neutral","sentiment_score":0.006379159167408943},{"text":"The upload's really high, 81.","start":925.945,"end":927.785,"sentiment":"neutral","sentiment_score":-0.03079009912908077}],"sentiment":"neutral","sentiment_score":-0.003159392730925571,"num_words":44,"start":914.57,"end":927.785},{"sentences":[{"text":"It shouldn't be that high.","start":927.785,"end":929.085,"sentiment":"neutral","sentiment_score":-0.04787461310625076},{"text":"Alright.","start":935.95,"end":936.45,"sentiment":"neutral","sentiment_score":0.026118095964193344},{"text":"Do another one with Telstra.","start":938.91003,"end":940.69,"sentiment":"neutral","sentiment_score":0.0094081349670887},{"text":"Yeah.","start":946.11,"end":946.43,"sentiment":"neutral","sentiment_score":-0.015360986813902857},{"text":"No.","start":946.43,"end":946.67004,"sentiment":"neutral","sentiment_score":-0.1442040503025055}],"sentiment":"neutral","sentiment_score":-0.025059948603694256,"num_words":13,"start":927.785,"end":946.67004},{"sentences":[{"text":"The upload's too high.","start":946.67004,"end":947.985,"sentiment":"neutral","sentiment_score":-0.26615992188453674},{"text":"So it's it's it's telling me that it's not regulating yet.","start":948.065,"end":952.565,"sentiment":"neutral","sentiment_score":-0.21558450704271143},{"text":"Do you have TeamViewer installed in your laptop?","start":954.225,"end":958.885,"sentiment":"neutral","sentiment_score":-0.01802399242296815},{"text":"TeamViewer, t e a m viewer.","start":961.54,"end":963.95996,"sentiment":"neutral","sentiment_score":0.012528451780478159},{"text":"Because we can run a support check from our end through your laptop if you want.","start":965.37994,"end":970.44,"sentiment":"neutral","sentiment_score":0.02492478210479021}],"sentiment":"neutral","sentiment_score":-0.0690287551118268,"num_words":45,"start":946.67004,"end":970.44},{"sentences":[{"text":"Yeah.","start":975.13995,"end":975.45996,"sentiment":"neutral","sentiment_score":0.007836984470486641},{"text":"Okay.","start":975.45996,"end":975.86,"sentiment":"neutral","sentiment_score":0.04087755084037781},{"text":"If you can if you can I'll let your daughter know if we can do that.","start":975.86,"end":979.91504,"sentiment":"neutral","sentiment_score":0.07703087700065225},{"text":"I can log in from here and do all the line tests myself instead of you.","start":979.91504,"end":983.835,"sentiment":"neutral","sentiment_score":0.08574427617713809},{"text":"Anyway, run run a couple of more tests, please.","start":983.835,"end":986.235,"sentiment":"neutral","sentiment_score":0.0708879286216365}],"sentiment":"neutral","sentiment_score":0.0765374033430288,"num_words":43,"start":975.13995,"end":986.235},{"sentences":[{"text":"Yep.","start":986.235,"end":986.735,"sentiment":"neutral","sentiment_score":0.1842232197523117},{"text":"If I maybe select another server.","start":987.03503,"end":989.615,"sentiment":"neutral","sentiment_score":0.06771553431948026},{"text":"Mhmm.","start":1000.33997,"end":1000.42,"sentiment":"neutral","sentiment_score":-0.07156580686569214},{"text":"No.","start":1000.42,"end":1000.66,"sentiment":"negative","sentiment_score":-0.37902575731277466},{"text":"That doesn't make sense.","start":1000.66,"end":1001.77997,"sentiment":"negative","sentiment_score":-0.5320040434598923}],"sentiment":"neutral","sentiment_score":-0.15293010094991097,"num_words":13,"start":986.235,"end":1001.77997},{"sentences":[{"text":"Hang on a sec.","start":1001.77997,"end":1002.83997,"sentiment":"negative","sentiment_score":-0.3796234801411629},{"text":"Doesn't make sense at all.","start":1004.66,"end":1006.27997,"sentiment":"negative","sentiment_score":-0.5005940198898315},{"text":"Alright.","start":1006.875,"end":1007.375,"sentiment":"neutral","sentiment_score":-0.04450188577175141},{"text":"Just run a few more.","start":1007.675,"end":1009.055,"sentiment":"neutral","sentiment_score":-0.022625501826405527},{"text":"See, I might probably need to go down for it to come back up again.","start":1009.91504,"end":1012.875,"sentiment":"neutral","sentiment_score":-0.2135374148686727}],"sentiment":"neutral","sentiment_score":-0.2460718212649226,"num_words":30,"start":1001.77997,"end":1012.875},{"sentences":[{"text":"I don't know.","start":1012.875,"end":1013.615,"sentiment":"neutral","sentiment_score":-0.10710519800583522},{"text":"In the Sydney servers, can you see Digital Pacific?","start":1015.115,"end":1019.615,"sentiment":"neutral","sentiment_score":-0.026926150131556723},{"text":"Okay.","start":1025.46,"end":1025.86,"sentiment":"neutral","sentiment_score":0.02613474801182747},{"text":"Try Optus.","start":1025.86,"end":1026.58,"sentiment":"neutral","sentiment_score":0.017437701113522053},{"text":"Yeah.","start":1026.58,"end":1027.08,"sentiment":"neutral","sentiment_score":0.011943289078772068}],"sentiment":"neutral","sentiment_score":-0.030668594117742032,"num_words":16,"start":1012.875,"end":1027.08},{"sentences":[{"text":"You'll need to try each change at least twice.","start":1036.035,"end":1038.535,"sentiment":"neutral","sentiment_score":-0.013905899392233955},{"text":"Okay.","start":1045.3151,"end":1045.8151,"sentiment":"neutral","sentiment_score":-0.015906061977148056},{"text":"It looks like it's it needs to go down before it comes back up again.","start":1045.875,"end":1049.73,"sentiment":"neutral","sentiment_score":-0.12815716092785198},{"text":"So open up change server and see if you can find digital pacific or GSL networks.","start":1050.5901,"end":1058.53,"sentiment":"neutral","sentiment_score":-0.005711722857085988},{"text":"Yeah.","start":1062.115,"end":1062.615,"sentiment":"neutral","sentiment_score":0.004801629111170769}],"sentiment":"neutral","sentiment_score":-0.05119053588160092,"num_words":42,"start":1036.035,"end":1062.615},{"sentences":[{"text":"Yeah.","start":1076.88,"end":1077.04,"sentiment":"neutral","sentiment_score":0.01580236479640007},{"text":"Yeah.","start":1077.04,"end":1077.3601,"sentiment":"neutral","sentiment_score":0.017891444265842438},{"text":"Select that one.","start":1077.3601,"end":1078.42,"sentiment":"neutral","sentiment_score":0.01074293814599514},{"text":"Well, digital pacific better if you don't mind.","start":1080.16,"end":1082.5,"sentiment":"neutral","sentiment_score":0.03131339710671455},{"text":"Yeah.","start":1107.3999,"end":1107.72,"sentiment":"neutral","sentiment_score":0.015656301751732826}],"sentiment":"neutral","sentiment_score":0.023720435864691223,"num_words":14,"start":1076.88,"end":1107.72},{"sentences":[{"text":"I know.","start":1107.72,"end":1107.96,"sentiment":"neutral","sentiment_score":0.005780979990959168},{"text":"But it's only just you need to run a few now, at least another two or three.","start":1107.96,"end":1112.2999,"sentiment":"neutral","sentiment_score":-0.04073957331916865},{"text":"See if it starts to go up again.","start":1112.715,"end":1114.495,"sentiment":"neutral","sentiment_score":-0.0976512935012579},{"text":"If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening.","start":1117.115,"end":1123.375,"sentiment":"neutral","sentiment_score":-0.1424763238300448},{"text":"Yep.","start":1143.095,"end":1143.495,"sentiment":"neutral","sentiment_score":0.026717647910118103}],"sentiment":"neutral","sentiment_score":-0.09240115558107694,"num_words":51,"start":1107.72,"end":1143.495},{"sentences":[{"text":"Keep going.","start":1143.495,"end":1144.235,"sentiment":"neutral","sentiment_score":0.023205239325761795},{"text":"But what's the upload?","start":1148.2151,"end":1149.355,"sentiment":"neutral","sentiment_score":-0.02906883182004094},{"text":"Yeah.","start":1157.0399,"end":1157.2,"sentiment":"neutral","sentiment_score":-0.09235862642526628},{"text":"There's there's gotta be something not right there.","start":1157.2,"end":1160.3999,"sentiment":"neutral","sentiment_score":-0.23959165252745152},{"text":"It's inverting.","start":1160.3999,"end":1161.2999,"sentiment":"neutral","sentiment_score":-0.17051560431718826}],"sentiment":"neutral","sentiment_score":-0.14235222964164088,"num_words":17,"start":1143.495,"end":1161.2999},{"sentences":[{"text":"It's in That's the download now?","start":1162.24,"end":1168.82,"sentiment":"neutral","sentiment_score":-0.026569978644450504},{"text":"Okay.","start":1172.605,"end":1173.105,"sentiment":"neutral","sentiment_score":-0.0260893777012825},{"text":"Can we run another one, please?","start":1173.565,"end":1175.4249,"sentiment":"neutral","sentiment_score":-0.043036930883924164},{"text":"That's sounds a bit weird that does.","start":1177.565,"end":1179.825,"sentiment":"neutral","sentiment_score":-0.31518228139196125},{"text":"It doesn't really matter.","start":1198.395,"end":1199.515,"sentiment":"neutral","sentiment_score":-0.06916151940822601}],"sentiment":"neutral","sentiment_score":-0.12194387009367347,"num_words":24,"start":1162.24,"end":1199.515},{"sentences":[{"text":"2.45 g.","start":1199.515,"end":1200.975,"sentiment":"neutral","sentiment_score":-0.008894224418327212},{"text":"Five g is obviously gonna give you a bit of bandwidth.","start":1201.035,"end":1203.455,"sentiment":"neutral","sentiment_score":-0.08606980741024017},{"text":"So Okay.","start":1203.6749,"end":1211.54,"sentiment":"neutral","sentiment_score":-0.057583138346672065},{"text":"Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening?","start":1211.54,"end":1216.84,"sentiment":"neutral","sentiment_score":-0.019361587512927752},{"text":"Because you shouldn't be getting that an upload that high.","start":1218.1,"end":1221.48,"sentiment":"neutral","sentiment_score":-0.24083197861909866}],"sentiment":"neutral","sentiment_score":-0.08066776517436516,"num_words":49,"start":1199.515,"end":1221.48},{"sentences":[{"text":"And I'm not sure if this has got to do with the boost because we've had a few issues with that as well.","start":1223.465,"end":1229.405,"sentiment":"neutral","sentiment_score":-0.2710298908793408},{"text":"Okay.","start":1234.185,"end":1234.505,"sentiment":"neutral","sentiment_score":-0.038704048842191696},{"text":"Hang on.","start":1234.505,"end":1234.825,"sentiment":"neutral","sentiment_score":-0.056097423657774925},{"text":"Let me just try something here.","start":1234.825,"end":1236.4451,"sentiment":"neutral","sentiment_score":-0.015116860624402761},{"text":"Do it one more time.","start":1236.825,"end":1237.965,"sentiment":"neutral","sentiment_score":-0.008886714279651643}],"sentiment":"neutral","sentiment_score":-0.17620867896019607,"num_words":37,"start":1223.465,"end":1237.965},{"sentences":[{"text":"Okay.","start":1242.2,"end":1242.52,"sentiment":"neutral","sentiment_score":-0.022051343694329265},{"text":"The eight the profile is 19 on display.","start":1242.52,"end":1245.48,"sentiment":"neutral","sentiment_score":-0.09643429610878229},{"text":"That's too high.","start":1245.48,"end":1246.54,"sentiment":"neutral","sentiment_score":-0.24895362059275308},{"text":"Okay.","start":1249.5599,"end":1250.0599,"sentiment":"neutral","sentiment_score":-0.0327116921544075},{"text":"So let's where'd where'd we go with the last one?","start":1250.12,"end":1253.74,"sentiment":"neutral","sentiment_score":-0.008502948720706626}],"sentiment":"neutral","sentiment_score":-0.07209251103062264,"num_words":23,"start":1242.2,"end":1253.74},{"sentences":[{"text":"Can you send me a photo of that, please?","start":1258.985,"end":1260.845,"sentiment":"neutral","sentiment_score":0.01698936501310931},{"text":"I'm just gonna reset your the n t d box.","start":1263.065,"end":1266.365,"sentiment":"neutral","sentiment_score":-0.01586302728392184},{"text":"Just waiting for that to happen.","start":1267.01,"end":1268.63,"sentiment":"neutral","sentiment_score":-0.017989149938027065},{"text":"Okay.","start":1271.5701,"end":1271.81,"sentiment":"neutral","sentiment_score":0.034280501306056976},{"text":"That's happened.","start":1271.81,"end":1272.7101,"sentiment":"neutral","sentiment_score":0.037928298115730286}],"sentiment":"neutral","sentiment_score":-0.00012584963613854988,"num_words":28,"start":1258.985,"end":1272.7101},{"sentences":[{"text":"Can you now run at least another two more speed tests, please?","start":1273.4901,"end":1277.27,"sentiment":"neutral","sentiment_score":0.058511593379080296},{"text":"I'll just reset the NTD box on the wall, the black one.","start":1280.6849,"end":1283.665,"sentiment":"neutral","sentiment_score":0.015517588549604019},{"text":"Oh, one last thing.","start":1291.245,"end":1292.945,"sentiment":"neutral","sentiment_score":-0.0014144994784146547},{"text":"Have you ever unplugged your router in the last month for about twenty minutes?","start":1293.75,"end":1299.53,"sentiment":"neutral","sentiment_score":-0.016684769253645624},{"text":"Okay.","start":1303.51,"end":1304.01,"sentiment":"neutral","sentiment_score":-0.006017869338393211}],"sentiment":"neutral","sentiment_score":0.014955524333514447,"num_words":43,"start":1273.4901,"end":1304.01},{"sentences":[{"text":"Today but now that we've reset everything, you might need to do it all over again.","start":1304.55,"end":1308.81,"sentiment":"neutral","sentiment_score":-0.12698303000070155},{"text":"Sorry.","start":1309.8651,"end":1310.3651,"sentiment":"neutral","sentiment_score":-0.20976535975933075},{"text":"I know it's a pain.","start":1311.145,"end":1312.285,"sentiment":"negative","sentiment_score":-0.36626570820808413},{"text":"I hate it too, but these these routers, they have a okay.","start":1312.745,"end":1317.625,"sentiment":"neutral","sentiment_score":-0.23640897839019695},{"text":"So we got 2267.","start":1317.625,"end":1320.045,"sentiment":"neutral","sentiment_score":0.01012713403906673}],"sentiment":"neutral","sentiment_score":-0.1807689890878177,"num_words":38,"start":1304.55,"end":1320.045},{"sentences":[{"text":"So the ping is 31, so that shouldn't be in the and it's Digital Pacific.","start":1321.4299,"end":1325.69,"sentiment":"neutral","sentiment_score":-0.014587870985269546},{"text":"Normally, Digital Pacific is good.","start":1326.15,"end":1328.09,"sentiment":"neutral","sentiment_score":0.1481182634830475},{"text":"Alright.","start":1329.11,"end":1329.61,"sentiment":"neutral","sentiment_score":0.12118162959814072},{"text":"Can if you run one now, what's better again?","start":1329.99,"end":1332.3099,"sentiment":"neutral","sentiment_score":0.09041065639919704},{"text":"The same?","start":1332.3099,"end":1332.7899,"sentiment":"neutral","sentiment_score":0.060298094525933266}],"sentiment":"neutral","sentiment_score":0.049288968089967966,"num_words":32,"start":1321.4299,"end":1332.7899},{"sentences":[{"text":"Pretty much the same or better?","start":1332.7899,"end":1334.25,"sentiment":"neutral","sentiment_score":0.08806693429748218},{"text":"Okay.","start":1344.1749,"end":1344.6749,"sentiment":"neutral","sentiment_score":0.005749434232711792},{"text":"Well, I want you to do can you do this, please?","start":1345.2949,"end":1349.075,"sentiment":"neutral","sentiment_score":0.030659287321296604},{"text":"Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again.","start":1350.37,"end":1360.39,"sentiment":"neutral","sentiment_score":-0.18459883470226218},{"text":"So just unplug that for twenty minutes.","start":1361.49,"end":1363.33,"sentiment":"neutral","sentiment_score":-0.03841327343668256}],"sentiment":"neutral","sentiment_score":-0.08426265866280748,"num_words":52,"start":1332.7899,"end":1363.33},{"sentences":[{"text":"I'll call you back when to plug it back in.","start":1363.33,"end":1365.59,"sentiment":"neutral","sentiment_score":0.020452945679426193},{"text":"And the NTD box on the wall, we should be able to unplug that for twenty minutes also.","start":1366.2649,"end":1378.7649,"sentiment":"neutral","sentiment_score":0.04983414321516951},{"text":"So that way everything gets refreshed.","start":1380.0199,"end":1382.0399,"sentiment":"neutral","sentiment_score":0.2757952908674876},{"text":"So but this you need to pull the power plugs out from the devices, not switch it off or anything like that.","start":1384.34,"end":1390.0199,"sentiment":"neutral","sentiment_score":-0.009133590723980557},{"text":"Nothing happens.","start":1390.0199,"end":1390.74,"sentiment":"neutral","sentiment_score":-0.10383577644824982}],"sentiment":"neutral","sentiment_score":0.04047767639738219,"num_words":58,"start":1363.33,"end":1390.74},{"sentences":[{"text":"It just yeah.","start":1390.74,"end":1392.355,"sentiment":"neutral","sentiment_score":-0.023224453752239544},{"text":"It's gotta be, yeah, it's gotta be isolated from the power.","start":1392.355,"end":1396.0349,"sentiment":"neutral","sentiment_score":-0.03679007901386781},{"text":"And a lot of people, they yeah.","start":1396.0349,"end":1398.115,"sentiment":"neutral","sentiment_score":-0.019462258954133307},{"text":"Because see, these these devices, they've got processes in them.","start":1398.115,"end":1401.7949,"sentiment":"neutral","sentiment_score":-0.03587290458381176},{"text":"Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug.","start":1401.7949,"end":1410.75,"sentiment":"neutral","sentiment_score":-0.1999907906759869}],"sentiment":"neutral","sentiment_score":-0.10130427327920806,"num_words":53,"start":1390.74,"end":1410.75},{"sentences":[{"text":"Alright?","start":1412.17,"end":1412.67,"sentiment":"neutral","sentiment_score":-0.013335119001567364},{"text":"And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully restore itself.","start":1412.89,"end":1425.315,"sentiment":"neutral","sentiment_score":-0.2599572029430419},{"text":"So by isolating it completely, we pull the power plug out from the devices and just let it settle for about twenty minutes.","start":1425.695,"end":1433.395,"sentiment":"neutral","sentiment_score":0.008199147880077362},{"text":"And what that does, it just spits out all the memory that's in there.","start":1433.69,"end":1437.77,"sentiment":"neutral","sentiment_score":-0.04770084071372237},{"text":"Just reset itself back to zero.","start":1437.77,"end":1440.19,"sentiment":"neutral","sentiment_score":-0.13985398535927138}],"sentiment":"neutral","sentiment_score":-0.12697790650111673,"num_words":76,"start":1412.17,"end":1440.19},{"sentences":[{"text":"And you need to really do that every four to six months.","start":1440.73,"end":1444.49,"sentiment":"neutral","sentiment_score":0.011692560588320097},{"text":"You need to do what they call a power cycle maintenance.","start":1444.49,"end":1446.99,"sentiment":"neutral","sentiment_score":0.006775585087862882},{"text":"We just unplug the router for twenty minutes.","start":1447.575,"end":1449.575,"sentiment":"neutral","sentiment_score":0.05436445912346244},{"text":"Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again.","start":1449.575,"end":1454.455,"sentiment":"neutral","sentiment_score":0.05339765751903707},{"text":"And that that refreshes the router.","start":1454.455,"end":1456.7749,"sentiment":"neutral","sentiment_score":0.16198828319708505}],"sentiment":"neutral","sentiment_score":0.04739722034941286,"num_words":59,"start":1440.73,"end":1456.7749},{"sentences":[{"text":"That's how these routers are.","start":1456.7749,"end":1458.3949,"sentiment":"neutral","sentiment_score":0.08360085934400559},{"text":"That's that's how they are on a technical level.","start":1460.455,"end":1462.7949,"sentiment":"neutral","sentiment_score":0.03508734951416651},{"text":"So if you can do that, Linda, I'll call you back.","start":1462.88,"end":1466.18,"sentiment":"neutral","sentiment_score":0.025466176935217598},{"text":"Give me about twenty minutes, and I'll call you back, and I'll say plug it back in.","start":1467.12,"end":1470.0,"sentiment":"neutral","sentiment_score":0.050542654140907174},{"text":"Alright?","start":1470.0,"end":1470.5,"sentiment":"neutral","sentiment_score":0.05481690168380737}],"sentiment":"neutral","sentiment_score":0.04483628862125929,"num_words":43,"start":1456.7749,"end":1470.5},{"sentences":[{"text":"But right about anywhere between 98 to a hundred and one hundred and two.","start":1471.6001,"end":1478.775,"sentiment":"neutral","sentiment_score":0.011143818497657776},{"text":"Yeah.","start":1480.615,"end":1481.115,"sentiment":"neutral","sentiment_score":-0.027585377916693687},{"text":"Okay.","start":1481.495,"end":1481.8151,"sentiment":"neutral","sentiment_score":0.013786825351417065},{"text":"So it's way way below way below the speed.","start":1481.8151,"end":1484.3151,"sentiment":"neutral","sentiment_score":-0.024787056777212355},{"text":"No.","start":1486.615,"end":1486.855,"sentiment":"neutral","sentiment_score":-0.1421566903591156}],"sentiment":"neutral","sentiment_score":-0.008577895959695945,"num_words":26,"start":1471.6001,"end":1486.855},{"sentences":[{"text":"No.","start":1486.855,"end":1487.175,"sentiment":"neutral","sentiment_score":-0.2363871783018112},{"text":"Don't turn it off.","start":1487.175,"end":1488.135,"sentiment":"neutral","sentiment_score":-0.15401734597980976},{"text":"Pull the plug out.","start":1488.135,"end":1489.1189,"sentiment":"neutral","sentiment_score":-0.05289626866579056},{"text":"Thanks, Linda.","start":1491.919,"end":1492.7189,"sentiment":"positive","sentiment_score":0.6981635391712189},{"text":"Appreciate it.","start":1492.7189,"end":1493.6189,"sentiment":"neutral","sentiment_score":0.2560419775545597}],"sentiment":"neutral","sentiment_score":0.0649514920436419,"num_words":13,"start":1486.855,"end":1493.6189},{"sentences":[{"text":"Thank you.","start":1494.5588,"end":1495.1189,"sentiment":"positive","sentiment_score":0.4587426334619522},{"text":"Bye.","start":1495.1189,"end":1495.2789,"sentiment":"neutral","sentiment_score":0.2216736078262329},{"text":"Bye.","start":1495.2789,"end":1495.7789,"sentiment":"neutral","sentiment_score":-0.09078675508499146}],"sentiment":"neutral","sentiment_score":0.26209302991628647,"num_words":4,"start":1494.5588,"end":1495.7789}]}}]},{"alternatives":[{"transcript":"Oh, hi. How are you going? Yeah. Not too bad. I just wanted you to check my Internet for me because it's been running really slow, and, you know, I don't know what it is. Linda, l I n d a, is my first name. That's alright. Yes. It is. Well, we can't really connect onto the Internet. Like, even, like, on iPads and laptops. Like, it just says no Internet connection. And even, like, my son when he tries to game, it's very slow. Like, it just keeps lagging. So I've reset it now. Like, I've turned it off between the rest. Yeah. Okay. Yeah. Sure. Yeah. Yes. Okay. Oh, okay. Yeah. Because I really don't wanna change Internet providers, but I just don't feel like it's, you know, very strong. No. Thank you. No. Thank you. Like, I don't want it either, but I just I don't know. I don't know if it's the plan that I'm on or it's, like you said, the issue. Yes. Okay. Yep. Yeah. Okay. My router is just the black one. It's like just the black router that I got from Airtel. How can I tell? Probably about a year ago. Okay. It's got, like, Flash Week four antennas on it. It says model w r x b one dash a o. Maybe. No. Okay. Yeah. Yeah. He's just gonna cut it off to the he's gonna reset it. Yes. So even if I increase the, like, speed or whatever, like because I'm on that plan, Do you think it's gonna be faster speed? You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is. Yeah. Yes. Like, the power to it? Yeah. Yeah. Sure. No. It's still green. Yes. Yeah. Yeah. Like, just, you know, play escape. Yeah. Like, the Fortnite games and just, you know, like, the fighting games and that. Like, card games card games. You know? Lag. Yeah. Okay. Yeah. Yeah. My type of system. Yes. I've done. Yep. Okay. Yeah. Yeah. Yeah. It's all. Yeah. Yeah. Should I take the Okay. Yep. Yeah. Yeah. Wait. Do I need to connect to the Internet on the laptop? So btest.net. Yeah? Zero four zero three. Yep. No. I mean, Sydney. Mhmm. Yeah. Okay. Well, I'm just running the space test now. It's just loading it. Okay. So one's done. Okay. It's sunny today. It's nice. Who are you? You're in Melbourne? Oh, wow. It's taking so long just to send a message. I'm just sending it now. Okay. Yep. Mhmm. Yep. Yeah. Okay. Yep. Okay. This time it's a bit different. Download is not good. Four. Yeah. Mhmm. Okay. So I searched Sydney. Sydney. What one? They've got Sydney Telstra, Sydney office. Okay. Yeah. No. But even changing it to Telstra Sydney, my download's 6.25 now. Okay. And the upload was 64. Let me check. What is it? No. I don't have it. It's my daughter's school laptop. Yeah. I'll run a few. Just see now it came up with download 4.66. Even more. I'm just trying Optus. Okay. Office is showing 10.69 download. In Sydney. Sydney. GSO network? Yeah? Mhmm. Or digital pacific? Which one? Yes. Okay. That's 19.27. Yeah. Okay. Seems the second time around Seagullworth. Seventeen point seven four. Uploads reaching it's almost done. In the eighties. 67. 6067.33. No. The upload and download was 17.7. Where's the Internet? How do you see what you're connected to? So should I connect to Airtel 2.4? No. Download 14.5167 upload. So 22.8. Mhmm. Yeah. I did today. I don't think it's any better. It's 16.98 down the road. Mhmm. Mhmm. Okay. Yeah. Yep. Yeah. Mhmm. Okay. Yeah. Okay. Yep. Yep. Yeah. Sure. So what's the download page meant to be? Like, on oh, okay. Yeah. No worries. Alright. Well, I'll turn it off now. Yeah. I'll turn it off now, and I'll wait for your call. I'll pull the plug out. Yep. Sure. Alright. No worries. Thank you so much. Bye.","confidence":0.978378,"words":[{"word":"oh","start":3.36,"end":3.52,"confidence":0.8068149,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.28035375475883484},{"word":"hi","start":3.52,"end":3.76,"confidence":0.9895464,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.27240926027297974},{"word":"how","start":3.76,"end":3.84,"confidence":0.99798006,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3451066315174103},{"word":"are","start":3.84,"end":3.92,"confidence":0.628998,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2700485587120056},{"word":"you","start":3.92,"end":4.0,"confidence":0.9979971,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26554006338119507},{"word":"going","start":4.0,"end":4.5,"confidence":0.8601134,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.3272143602371216},{"word":"yeah","start":6.24,"end":6.56,"confidence":0.9514303,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13023343682289124},{"word":"not","start":6.56,"end":6.8799996,"confidence":0.99796766,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.15625621378421783},{"word":"too","start":6.8799996,"end":7.04,"confidence":0.9991116,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.015675216913223267},{"word":"bad","start":7.04,"end":7.54,"confidence":0.99980325,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.08220957964658737},{"word":"i","start":7.8399997,"end":8.0,"confidence":0.6330483,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07765829563140869},{"word":"just","start":8.0,"end":8.24,"confidence":0.99930966,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0769597515463829},{"word":"wanted","start":8.24,"end":8.639999,"confidence":0.9882841,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.13416056334972382},{"word":"you","start":8.639999,"end":8.88,"confidence":0.98545724,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06553389877080917},{"word":"to","start":8.88,"end":9.2,"confidence":0.9971506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0708436667919159},{"word":"check","start":9.2,"end":9.5199995,"confidence":0.99660766,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.05674285814166069},{"word":"my","start":9.5199995,"end":9.76,"confidence":0.99980456,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14892423152923584},{"word":"internet","start":9.76,"end":10.24,"confidence":0.94032097,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11996889859437944},{"word":"for","start":10.24,"end":10.4,"confidence":0.9987,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07068021595478058},{"word":"me","start":10.4,"end":10.639999,"confidence":0.9999032,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.04160654172301293},{"word":"because","start":10.639999,"end":10.96,"confidence":0.86357504,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.14071238040924072},{"word":"it's","start":10.96,"end":11.12,"confidence":0.98907673,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22928401827812195},{"word":"been","start":11.12,"end":11.36,"confidence":0.9912452,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.27420708537101746},{"word":"running","start":11.36,"end":11.84,"confidence":0.9996613,"punctuated_word":"running","sentiment":"negative","sentiment_score":-0.3709322214126587},{"word":"really","start":11.84,"end":12.16,"confidence":0.99968183,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.4094873368740082},{"word":"slow","start":12.16,"end":12.66,"confidence":0.7121031,"punctuated_word":"slow,","sentiment":"neutral","sentiment_score":-0.1937539428472519},{"word":"and","start":14.215,"end":14.715,"confidence":0.6638356,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.16053009033203125},{"word":"you","start":15.815001,"end":15.975,"confidence":0.60558164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09247079491615295},{"word":"know","start":15.975,"end":16.095001,"confidence":0.9990455,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.09728160500526428},{"word":"i","start":16.095001,"end":16.215,"confidence":0.99430966,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0941390097141266},{"word":"don't","start":16.215,"end":16.455,"confidence":0.99637043,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0902397632598877},{"word":"know","start":16.455,"end":16.615,"confidence":0.99437296,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06839271634817123},{"word":"what","start":16.615,"end":16.775,"confidence":0.9984742,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10176686942577362},{"word":"it","start":16.775,"end":16.935,"confidence":0.99948645,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11415952444076538},{"word":"is","start":16.935,"end":17.435,"confidence":0.9985551,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.10863472521305084},{"word":"linda","start":23.975,"end":24.475,"confidence":0.7808108,"punctuated_word":"Linda,","sentiment":"neutral","sentiment_score":-0.003287812229245901},{"word":"l","start":26.935001,"end":27.175,"confidence":0.99708694,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.003121637040749192},{"word":"i","start":27.175,"end":27.335,"confidence":0.9958759,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005216625053435564},{"word":"n","start":27.335,"end":27.575,"confidence":0.9996947,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.003133381251245737},{"word":"d","start":27.575,"end":27.814999,"confidence":0.96850485,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.00235582422465086},{"word":"a","start":27.814999,"end":28.314999,"confidence":0.7803606,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.002394727896898985},{"word":"is","start":28.375,"end":28.535,"confidence":0.98362803,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004628724418580532},{"word":"my","start":28.535,"end":28.775,"confidence":0.9994332,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0030307662673294544},{"word":"first","start":28.775,"end":29.015,"confidence":0.99816054,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.013269257731735706},{"word":"name","start":29.015,"end":29.515,"confidence":0.98845303,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.012857631780207155},{"word":"that's","start":30.98,"end":31.220001,"confidence":0.98175335,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1427370309829712},{"word":"alright","start":31.220001,"end":31.720001,"confidence":0.9955057,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.20826774835586548},{"word":"yes","start":36.98,"end":37.3,"confidence":0.95287627,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05156228691339493},{"word":"it","start":37.3,"end":37.54,"confidence":0.99753785,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.05147303640842438},{"word":"is","start":37.54,"end":38.04,"confidence":0.99319017,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.0476955808699131},{"word":"well","start":50.535,"end":50.855,"confidence":0.9889772,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.041865274310112},{"word":"we","start":50.855,"end":51.094997,"confidence":0.9967129,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.35652852058410645},{"word":"can't","start":51.094997,"end":51.414997,"confidence":0.99908197,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4004690051078797},{"word":"really","start":51.414997,"end":51.734997,"confidence":0.99864787,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.40117359161376953},{"word":"connect","start":51.734997,"end":52.135,"confidence":0.99850994,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.3382982015609741},{"word":"onto","start":52.135,"end":52.454998,"confidence":0.7929987,"punctuated_word":"onto","sentiment":"neutral","sentiment_score":-0.26771220564842224},{"word":"the","start":52.454998,"end":52.614998,"confidence":0.93505806,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3197832405567169},{"word":"internet","start":52.614998,"end":53.094997,"confidence":0.77709544,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2806822955608368},{"word":"like","start":53.094997,"end":53.335,"confidence":0.9745563,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.2724228799343109},{"word":"even","start":53.335,"end":53.655,"confidence":0.9089556,"punctuated_word":"even,","sentiment":"neutral","sentiment_score":-0.2548658549785614},{"word":"like","start":53.655,"end":53.975,"confidence":0.9916506,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.27915656566619873},{"word":"on","start":53.975,"end":54.214996,"confidence":0.9951988,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2534845471382141},{"word":"ipads","start":54.214996,"end":54.714996,"confidence":0.991533,"punctuated_word":"iPads","sentiment":"neutral","sentiment_score":-0.23044784367084503},{"word":"and","start":54.774998,"end":55.015,"confidence":0.98383385,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2788282036781311},{"word":"laptops","start":55.015,"end":55.515,"confidence":0.77371955,"punctuated_word":"laptops.","sentiment":"neutral","sentiment_score":-0.29809117317199707},{"word":"like","start":55.655,"end":55.815,"confidence":0.92397845,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.30250072479248047},{"word":"it","start":55.815,"end":55.975,"confidence":0.9859993,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3350316286087036},{"word":"just","start":55.975,"end":56.214996,"confidence":0.93054694,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3158670961856842},{"word":"says","start":56.214996,"end":56.454998,"confidence":0.5265234,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.31818482279777527},{"word":"no","start":56.454998,"end":56.614998,"confidence":0.83086294,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.39632976055145264},{"word":"internet","start":56.614998,"end":57.094997,"confidence":0.9590739,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4116351902484894},{"word":"connection","start":57.094997,"end":57.54,"confidence":0.87291926,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.396145761013031},{"word":"and","start":57.7,"end":57.940002,"confidence":0.99712175,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.32400691509246826},{"word":"even","start":57.940002,"end":58.22,"confidence":0.8659809,"punctuated_word":"even,","sentiment":"neutral","sentiment_score":-0.31969738006591797},{"word":"like","start":58.22,"end":58.5,"confidence":0.99431384,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3636629581451416},{"word":"my","start":58.5,"end":58.66,"confidence":0.9992893,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3873883783817291},{"word":"son","start":58.66,"end":58.82,"confidence":0.99884135,"punctuated_word":"son","sentiment":"negative","sentiment_score":-0.3946048021316528},{"word":"when","start":58.82,"end":59.06,"confidence":0.74092495,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.3002620339393616},{"word":"he","start":59.06,"end":59.22,"confidence":0.9860263,"punctuated_word":"he","sentiment":"negative","sentiment_score":-0.34915345907211304},{"word":"tries","start":59.22,"end":59.54,"confidence":0.8201693,"punctuated_word":"tries","sentiment":"negative","sentiment_score":-0.33967646956443787},{"word":"to","start":59.54,"end":59.780003,"confidence":0.9978969,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3506031930446625},{"word":"game","start":59.780003,"end":60.280003,"confidence":0.7772994,"punctuated_word":"game,","sentiment":"negative","sentiment_score":-0.35601431131362915},{"word":"it's","start":61.22,"end":61.72,"confidence":0.91163343,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4533971250057221},{"word":"very","start":62.18,"end":62.34,"confidence":0.9995515,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.4444853961467743},{"word":"slow","start":62.34,"end":62.74,"confidence":0.8541869,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.3942946791648865},{"word":"like","start":62.74,"end":62.98,"confidence":0.99129915,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.36915749311447144},{"word":"it","start":62.98,"end":63.06,"confidence":0.99733377,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4357266426086426},{"word":"just","start":63.06,"end":63.3,"confidence":0.99898046,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.4071475863456726},{"word":"keeps","start":63.3,"end":63.7,"confidence":0.9932963,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.4675729274749756},{"word":"lagging","start":63.7,"end":64.2,"confidence":0.99614364,"punctuated_word":"lagging.","sentiment":"negative","sentiment_score":-0.44555163383483887},{"word":"so","start":67.22,"end":67.46,"confidence":0.94969267,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0999259203672409},{"word":"i've","start":67.46,"end":67.62,"confidence":0.7980756,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.08189229667186737},{"word":"reset","start":67.62,"end":68.020004,"confidence":0.9929913,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.06237160041928291},{"word":"it","start":68.020004,"end":68.26,"confidence":0.99800104,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0830453410744667},{"word":"now","start":68.26,"end":68.66,"confidence":0.7659284,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.06493920087814331},{"word":"like","start":68.66,"end":68.9,"confidence":0.9817331,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.05786994472146034},{"word":"i've","start":68.9,"end":69.14,"confidence":0.9947739,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.046001724898815155},{"word":"turned","start":69.14,"end":69.46,"confidence":0.9724524,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.037963658571243286},{"word":"it","start":69.46,"end":69.54,"confidence":0.97959363,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0771028995513916},{"word":"off","start":69.54,"end":69.915,"confidence":0.9466926,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0691448450088501},{"word":"between","start":70.075005,"end":70.235,"confidence":0.34772632,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.07152406126260757},{"word":"the","start":70.235,"end":70.395004,"confidence":0.19775707,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08091006428003311},{"word":"rest","start":70.395004,"end":70.895004,"confidence":0.6593892,"punctuated_word":"rest.","sentiment":"neutral","sentiment_score":-0.07192423939704895},{"word":"yeah","start":82.715,"end":83.215,"confidence":0.7908935,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03791630268096924},{"word":"okay","start":83.435,"end":83.935,"confidence":0.9894856,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04191266745328903},{"word":"yeah","start":84.635,"end":85.035,"confidence":0.98541695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014784696511924269},{"word":"sure","start":85.035,"end":85.44,"confidence":0.9927353,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.0048730093985795975},{"word":"yeah","start":90.72,"end":91.22,"confidence":0.9849825,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09177584201097488},{"word":"yes","start":108.015,"end":108.515,"confidence":0.8559512,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.115787535905838},{"word":"okay","start":114.01,"end":114.51,"confidence":0.77195203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0939587950706482},{"word":"oh","start":123.61,"end":123.93,"confidence":0.7618165,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13747772574424744},{"word":"okay","start":123.93,"end":124.43,"confidence":0.99568206,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.036557190120220184},{"word":"yeah","start":124.81,"end":125.049995,"confidence":0.7745743,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05920105427503586},{"word":"because","start":125.049995,"end":125.369995,"confidence":0.96917826,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.15918327867984772},{"word":"i","start":125.369995,"end":125.45,"confidence":0.99655664,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2298475205898285},{"word":"really","start":125.45,"end":125.69,"confidence":0.99693596,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2478385269641876},{"word":"don't","start":125.69,"end":125.93,"confidence":0.99863946,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2584419846534729},{"word":"wanna","start":125.93,"end":126.17,"confidence":0.98029375,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.3064427971839905},{"word":"change","start":126.17,"end":126.57,"confidence":0.9992466,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.26843979954719543},{"word":"internet","start":126.57,"end":127.07,"confidence":0.90345204,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.30725717544555664},{"word":"providers","start":127.13,"end":127.63,"confidence":0.82486576,"punctuated_word":"providers,","sentiment":"neutral","sentiment_score":-0.21546600759029388},{"word":"but","start":127.69,"end":127.85,"confidence":0.9993267,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1751454919576645},{"word":"i","start":127.85,"end":128.01,"confidence":0.9997428,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2949542701244354},{"word":"just","start":128.01,"end":128.33,"confidence":0.99951494,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2822417914867401},{"word":"don't","start":128.33,"end":128.56999,"confidence":0.9978722,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3722454011440277},{"word":"feel","start":128.56999,"end":128.81,"confidence":0.9947877,"punctuated_word":"feel","sentiment":"negative","sentiment_score":-0.34933534264564514},{"word":"like","start":128.81,"end":129.05,"confidence":0.94223255,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.3514334559440613},{"word":"it's","start":129.05,"end":129.375,"confidence":0.99474305,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.2791841924190521},{"word":"you","start":129.535,"end":129.775,"confidence":0.9998956,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2415042370557785},{"word":"know","start":129.775,"end":130.275,"confidence":0.9974072,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2157813161611557},{"word":"very","start":130.415,"end":130.895,"confidence":0.80053157,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.21859487891197205},{"word":"strong","start":130.895,"end":131.395,"confidence":0.9979596,"punctuated_word":"strong.","sentiment":"neutral","sentiment_score":-0.2027730494737625},{"word":"no","start":133.615,"end":134.015,"confidence":0.962952,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.022628240287303925},{"word":"thank","start":134.015,"end":134.335,"confidence":0.9973061,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4407579302787781},{"word":"you","start":134.335,"end":134.835,"confidence":0.99930525,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4175882339477539},{"word":"no","start":137.455,"end":137.775,"confidence":0.8022096,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.022326774895191193},{"word":"thank","start":137.775,"end":138.015,"confidence":0.9968645,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.029026970267295837},{"word":"you","start":138.015,"end":138.415,"confidence":0.99926674,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.006190158426761627},{"word":"like","start":138.415,"end":138.655,"confidence":0.9879766,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.11747319251298904},{"word":"i","start":138.655,"end":138.815,"confidence":0.99986017,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1964055895805359},{"word":"don't","start":138.815,"end":138.975,"confidence":0.99971783,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15413908660411835},{"word":"want","start":138.975,"end":139.215,"confidence":0.7801175,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.18264491856098175},{"word":"it","start":139.215,"end":139.375,"confidence":0.9231086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16160015761852264},{"word":"either","start":139.375,"end":139.695,"confidence":0.90969354,"punctuated_word":"either,","sentiment":"neutral","sentiment_score":-0.21491241455078125},{"word":"but","start":139.695,"end":139.935,"confidence":0.99737,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14870555698871613},{"word":"i","start":139.935,"end":140.015,"confidence":0.99502474,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1895281970500946},{"word":"just","start":140.015,"end":140.255,"confidence":0.60780865,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15199768543243408},{"word":"i","start":140.335,"end":140.415,"confidence":0.9996675,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2112754732370377},{"word":"don't","start":140.415,"end":140.655,"confidence":0.9985376,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.207939475774765},{"word":"know","start":140.655,"end":140.975,"confidence":0.95497644,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.16072624921798706},{"word":"i","start":140.975,"end":141.055,"confidence":0.99958485,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17716653645038605},{"word":"don't","start":141.055,"end":141.215,"confidence":0.9991501,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15293315052986145},{"word":"know","start":141.215,"end":141.375,"confidence":0.9972573,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1287999004125595},{"word":"if","start":141.375,"end":141.535,"confidence":0.9950191,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1324838399887085},{"word":"it's","start":141.535,"end":141.775,"confidence":0.98985076,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.11219721287488936},{"word":"the","start":141.775,"end":141.935,"confidence":0.8100338,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0360378734767437},{"word":"plan","start":141.935,"end":142.255,"confidence":0.9880657,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.053991757333278656},{"word":"that","start":142.255,"end":142.495,"confidence":0.997813,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03807612136006355},{"word":"i'm","start":142.495,"end":142.655,"confidence":0.9985064,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03476472944021225},{"word":"on","start":142.655,"end":142.895,"confidence":0.998317,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.027703907340765},{"word":"or","start":142.895,"end":143.215,"confidence":0.76775676,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04633913189172745},{"word":"it's","start":143.215,"end":143.455,"confidence":0.6145198,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.06601300835609436},{"word":"like","start":143.455,"end":143.695,"confidence":0.99943393,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05400337278842926},{"word":"you","start":143.695,"end":143.855,"confidence":0.8905157,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10986151546239852},{"word":"said","start":143.855,"end":144.095,"confidence":0.9762618,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.08339308202266693},{"word":"the","start":144.095,"end":144.255,"confidence":0.66328615,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21282680332660675},{"word":"issue","start":144.255,"end":144.755,"confidence":0.9529209,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.20064803957939148},{"word":"yes","start":149.56001,"end":150.06001,"confidence":0.90923846,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005761267617344856},{"word":"okay","start":155.48001,"end":155.98001,"confidence":0.7151753,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05877215042710304},{"word":"yep","start":182.33,"end":182.83,"confidence":0.6775682,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.034332312643527985},{"word":"yeah","start":193.605,"end":194.105,"confidence":0.8512453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03062484785914421},{"word":"okay","start":194.805,"end":195.305,"confidence":0.9757439,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01296872366219759},{"word":"my","start":202.23,"end":202.47,"confidence":0.9465696,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.03877823054790497},{"word":"router","start":202.47,"end":202.79,"confidence":0.938015,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.023835428059101105},{"word":"is","start":202.79,"end":202.87,"confidence":0.584713,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014801984652876854},{"word":"just","start":202.87,"end":203.27,"confidence":0.99928135,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01766650378704071},{"word":"the","start":203.27,"end":203.43,"confidence":0.9878648,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01211824081838131},{"word":"black","start":203.43,"end":203.83,"confidence":0.9992555,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.008257266134023666},{"word":"one","start":203.83,"end":204.33,"confidence":0.99789196,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.014507745392620564},{"word":"it's","start":205.43,"end":205.67,"confidence":0.971607,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01472128089517355},{"word":"like","start":205.67,"end":205.91,"confidence":0.5802618,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.012764958664774896},{"word":"just","start":205.91,"end":206.15,"confidence":0.95099384,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01219574362039566},{"word":"the","start":206.15,"end":206.31,"confidence":0.8522955,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003565654158592224},{"word":"black","start":206.31,"end":206.63,"confidence":0.99840575,"punctuated_word":"black","sentiment":"neutral","sentiment_score":-0.00891641154885292},{"word":"router","start":206.63,"end":207.11,"confidence":0.9969374,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.013127010315656662},{"word":"that","start":207.11,"end":207.27,"confidence":0.9983191,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.009899858385324478},{"word":"i","start":207.27,"end":207.35,"confidence":0.99892455,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005103398114442825},{"word":"got","start":207.35,"end":207.59,"confidence":0.72229975,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.01317303627729416},{"word":"from","start":207.59,"end":207.91,"confidence":0.99937785,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.004931855946779251},{"word":"airtel","start":207.91,"end":208.41,"confidence":0.9953153,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.004040594212710857},{"word":"how","start":208.95,"end":209.19,"confidence":0.97980666,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.007923617959022522},{"word":"can","start":209.19,"end":209.35,"confidence":0.9984509,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.010918490588665009},{"word":"i","start":209.35,"end":209.51,"confidence":0.99537295,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013090161606669426},{"word":"tell","start":209.51,"end":210.01,"confidence":0.7177373,"punctuated_word":"tell?","sentiment":"neutral","sentiment_score":-0.02330579236149788},{"word":"probably","start":212.63,"end":213.03,"confidence":0.7660056,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":-0.04574223980307579},{"word":"about","start":213.03,"end":213.35,"confidence":0.95484203,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04933198541402817},{"word":"a","start":213.35,"end":213.43,"confidence":0.99945086,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04460568726062775},{"word":"year","start":213.43,"end":213.67,"confidence":0.9999006,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.036757245659828186},{"word":"ago","start":213.67,"end":214.17,"confidence":0.96122754,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.038180869072675705},{"word":"okay","start":227.455,"end":227.955,"confidence":0.9953454,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.046635691076517105},{"word":"it's","start":229.76001,"end":229.84001,"confidence":0.97828394,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2615414261817932},{"word":"got","start":229.84001,"end":230.16,"confidence":0.88623357,"punctuated_word":"got,","sentiment":"neutral","sentiment_score":-0.3198428153991699},{"word":"like","start":230.16,"end":230.48001,"confidence":0.9972886,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.167390838265419},{"word":"flash","start":230.48001,"end":230.88,"confidence":0.30588543,"punctuated_word":"Flash","sentiment":"neutral","sentiment_score":-0.09153296053409576},{"word":"week","start":230.88,"end":231.12001,"confidence":0.6023615,"punctuated_word":"Week","sentiment":"neutral","sentiment_score":-0.1498621553182602},{"word":"four","start":231.12001,"end":231.36,"confidence":0.97738445,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.10926106572151184},{"word":"antennas","start":231.36,"end":231.86,"confidence":0.9313158,"punctuated_word":"antennas","sentiment":"neutral","sentiment_score":-0.0913248062133789},{"word":"on","start":232.16,"end":232.32,"confidence":0.96331036,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07513159513473511},{"word":"it","start":232.32,"end":232.82,"confidence":0.9932796,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.12015528231859209},{"word":"it","start":236.24,"end":236.48001,"confidence":0.83639216,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.014650330878794192},{"word":"says","start":236.48001,"end":236.96,"confidence":0.99697065,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.009645214304327965},{"word":"model","start":236.96,"end":237.46,"confidence":0.9902886,"punctuated_word":"model","sentiment":"neutral","sentiment_score":-0.01725422590970993},{"word":"w","start":237.52,"end":237.92001,"confidence":0.9464536,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.009969286620616913},{"word":"r","start":237.92001,"end":238.32,"confidence":0.987518,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.010403054766356943},{"word":"x","start":238.32,"end":238.82,"confidence":0.99524176,"punctuated_word":"x","sentiment":"neutral","sentiment_score":-0.007621639873832464},{"word":"b","start":239.28,"end":239.78,"confidence":0.88721067,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.00973433256149292},{"word":"one","start":240.08,"end":240.48001,"confidence":0.99169475,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.012852954678237438},{"word":"dash","start":240.48001,"end":240.98001,"confidence":0.9989631,"punctuated_word":"dash","sentiment":"neutral","sentiment_score":-0.007559425197541714},{"word":"a","start":241.04001,"end":241.54001,"confidence":0.9795767,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01627260074019432},{"word":"o","start":241.6,"end":242.1,"confidence":0.9480166,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":-0.014336543157696724},{"word":"maybe","start":244.665,"end":245.165,"confidence":0.9878707,"punctuated_word":"Maybe.","sentiment":"neutral","sentiment_score":-0.002134060021489858},{"word":"no","start":252.48749,"end":252.98749,"confidence":0.8476746,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27138224244117737},{"word":"okay","start":262.15,"end":262.65,"confidence":0.6804074,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04893320053815842},{"word":"yeah","start":267.51,"end":268.01,"confidence":0.7712045,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0054231807589530945},{"word":"yeah","start":285.515,"end":285.83502,"confidence":0.9587047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03997227177023888},{"word":"he's","start":285.83502,"end":286.155,"confidence":0.7083285,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.03574661910533905},{"word":"just","start":286.155,"end":286.39502,"confidence":0.98794824,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.019760116934776303},{"word":"gonna","start":286.39502,"end":286.635,"confidence":0.9965539,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.008820140734314919},{"word":"cut","start":286.635,"end":286.875,"confidence":0.9958092,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":0.010466247797012327},{"word":"it","start":286.875,"end":286.95502,"confidence":0.9875475,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00002469867467880249},{"word":"off","start":286.95502,"end":287.11502,"confidence":0.9579013,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.005158077925443649},{"word":"to","start":287.11502,"end":287.355,"confidence":0.32870045,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014455601572990416},{"word":"the","start":287.355,"end":287.595,"confidence":0.7510502,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0203850194811821},{"word":"he's","start":288.39502,"end":288.55502,"confidence":0.9532404,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.02459242008626461},{"word":"gonna","start":288.55502,"end":288.875,"confidence":0.9938744,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.04347856715321541},{"word":"reset","start":288.875,"end":289.355,"confidence":0.8455999,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.07235506922006607},{"word":"it","start":289.355,"end":289.8,"confidence":0.6665539,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.02698841504752636},{"word":"yes","start":314.45502,"end":314.95502,"confidence":0.86266434,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05685313791036606},{"word":"so","start":337.385,"end":337.54498,"confidence":0.48371562,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01588250696659088},{"word":"even","start":337.54498,"end":337.785,"confidence":0.9926668,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.0011510103940963743},{"word":"if","start":337.785,"end":338.025,"confidence":0.9965185,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.013988252729177477},{"word":"i","start":338.025,"end":338.185,"confidence":0.7291722,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021689072251319885},{"word":"increase","start":338.185,"end":338.685,"confidence":0.9130064,"punctuated_word":"increase","sentiment":"neutral","sentiment_score":0.003698527812957764},{"word":"the","start":338.745,"end":339.065,"confidence":0.94653744,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.003698572516441345},{"word":"like","start":339.065,"end":339.465,"confidence":0.99783814,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.020265918225049973},{"word":"speed","start":339.465,"end":339.705,"confidence":0.9958716,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.017310205847024918},{"word":"or","start":339.705,"end":339.865,"confidence":0.99006605,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008455507457256317},{"word":"whatever","start":339.865,"end":340.345,"confidence":0.94174767,"punctuated_word":"whatever,","sentiment":"neutral","sentiment_score":-0.0230189748108387},{"word":"like","start":340.345,"end":340.585,"confidence":0.98535764,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.01929071545600891},{"word":"because","start":340.745,"end":340.985,"confidence":0.9898859,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.007592841982841492},{"word":"i'm","start":340.985,"end":341.145,"confidence":0.95507604,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.004813636653125286},{"word":"on","start":341.145,"end":341.305,"confidence":0.9957783,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.004934266209602356},{"word":"that","start":341.305,"end":341.805,"confidence":0.9909281,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00008723139762878418},{"word":"plan","start":341.945,"end":342.445,"confidence":0.8138857,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.007398921996355057},{"word":"do","start":342.97,"end":343.09,"confidence":0.9978248,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.05728520452976227},{"word":"you","start":343.09,"end":343.21,"confidence":0.99912566,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020496703684329987},{"word":"think","start":343.21,"end":343.53,"confidence":0.9985386,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.04250159114599228},{"word":"it's","start":343.53,"end":343.77,"confidence":0.9791808,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.010399913415312769},{"word":"gonna","start":343.77,"end":344.16998,"confidence":0.99074066,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.017497535794973373},{"word":"be","start":344.16998,"end":344.33,"confidence":0.99759835,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.004303820431232452},{"word":"faster","start":344.33,"end":344.83,"confidence":0.96828765,"punctuated_word":"faster","sentiment":"neutral","sentiment_score":0.018150463700294495},{"word":"speed","start":345.13,"end":345.63,"confidence":0.93476653,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":0.016175128519535065},{"word":"you've","start":349.37,"end":349.69,"confidence":0.72660655,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.0444626584649086},{"word":"got","start":349.69,"end":349.93,"confidence":0.9996953,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.018729761242866516},{"word":"the","start":349.93,"end":350.16998,"confidence":0.9989673,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027190078049898148},{"word":"xbox","start":350.16998,"end":350.66998,"confidence":0.7952027,"punctuated_word":"Xbox,","sentiment":"neutral","sentiment_score":-0.04488515108823776},{"word":"but","start":350.81,"end":351.05,"confidence":0.96860963,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.06117154285311699},{"word":"like","start":351.05,"end":351.29,"confidence":0.9959358,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.06825058907270432},{"word":"you","start":351.29,"end":351.45,"confidence":0.99662054,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05730002745985985},{"word":"know","start":351.45,"end":351.69,"confidence":0.889689,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.07419604063034058},{"word":"my","start":351.69,"end":352.01,"confidence":0.5290327,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07564616948366165},{"word":"unit","start":352.01,"end":352.51,"confidence":0.9401798,"punctuated_word":"unit,","sentiment":"neutral","sentiment_score":-0.05135320499539375},{"word":"their","start":352.88998,"end":353.38998,"confidence":0.4774325,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.06109454482793808},{"word":"room","start":353.45,"end":353.77,"confidence":0.9967438,"punctuated_word":"room","sentiment":"neutral","sentiment_score":-0.04818258062005043},{"word":"is","start":353.77,"end":354.01,"confidence":0.9209692,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.07338937371969223},{"word":"like","start":354.01,"end":354.25,"confidence":0.99934113,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.055000122636556625},{"word":"at","start":354.25,"end":354.33,"confidence":0.9990119,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04303538426756859},{"word":"the","start":354.33,"end":354.49,"confidence":0.9994702,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03349156305193901},{"word":"back","start":354.49,"end":354.73,"confidence":0.93532383,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.016444947570562363},{"word":"end","start":354.73,"end":354.97,"confidence":0.9371059,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.04368805140256882},{"word":"like","start":354.97,"end":355.21,"confidence":0.98507375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07215654104948044},{"word":"not","start":355.21,"end":355.45,"confidence":0.9993017,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10053741186857224},{"word":"near","start":355.45,"end":355.69,"confidence":0.9586524,"punctuated_word":"near","sentiment":"neutral","sentiment_score":-0.11626321077346802},{"word":"where","start":355.69,"end":355.93,"confidence":0.9970853,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07360106706619263},{"word":"the","start":355.93,"end":356.09,"confidence":0.99849546,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0724509209394455},{"word":"modem","start":356.09,"end":356.49,"confidence":0.9987299,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":-0.04645906016230583},{"word":"is","start":356.49,"end":356.99,"confidence":0.79468024,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.05405808612704277},{"word":"yeah","start":367.155,"end":367.655,"confidence":0.6739684,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03218510374426842},{"word":"yes","start":369.715,"end":370.215,"confidence":0.71302223,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.042909733951091766},{"word":"like","start":398.25,"end":398.75,"confidence":0.61731446,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.010156644508242609},{"word":"the","start":401.13,"end":401.63,"confidence":0.9994081,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0044790757820010185},{"word":"power","start":401.93002,"end":402.41,"confidence":0.9943152,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.0070201326161623},{"word":"to","start":402.41,"end":402.57,"confidence":0.9767064,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007440812885761261},{"word":"it","start":402.57,"end":403.07,"confidence":0.9447398,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0062845489010214806},{"word":"yeah","start":406.97,"end":407.47,"confidence":0.8911129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01316756010055542},{"word":"yeah","start":410.49002,"end":410.73,"confidence":0.9431728,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02203411236405373},{"word":"sure","start":410.73,"end":411.23,"confidence":0.9404222,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03973997384309769},{"word":"no","start":425.085,"end":425.32498,"confidence":0.9475859,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12663428485393524},{"word":"it's","start":425.32498,"end":425.565,"confidence":0.9936475,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11030156910419464},{"word":"still","start":425.565,"end":425.965,"confidence":0.6999759,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07554607838392258},{"word":"green","start":425.965,"end":426.465,"confidence":0.9064373,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":-0.07413676381111145},{"word":"yes","start":442.495,"end":442.995,"confidence":0.7575201,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03976361081004143},{"word":"yeah","start":446.175,"end":446.675,"confidence":0.77921355,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05809139832854271},{"word":"yeah","start":451.455,"end":451.955,"confidence":0.780635,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.033941078931093216},{"word":"like","start":461.72,"end":461.88,"confidence":0.47192812,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.04618135839700699},{"word":"just","start":461.88,"end":462.2,"confidence":0.95343304,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.0690506249666214},{"word":"you","start":462.2,"end":462.36002,"confidence":0.99868506,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0560741126537323},{"word":"know","start":462.36002,"end":462.68002,"confidence":0.996709,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.05989411473274231},{"word":"play","start":462.68002,"end":463.08002,"confidence":0.5753991,"punctuated_word":"play","sentiment":"neutral","sentiment_score":-0.06353508681058884},{"word":"escape","start":463.08002,"end":463.58002,"confidence":0.5728488,"punctuated_word":"escape.","sentiment":"neutral","sentiment_score":-0.034735534340143204},{"word":"yeah","start":465.0,"end":465.32,"confidence":0.9300184,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01464067306369543},{"word":"like","start":465.32,"end":465.56,"confidence":0.85354316,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.016322605311870575},{"word":"the","start":465.56,"end":465.72,"confidence":0.99607795,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012905705720186234},{"word":"fortnite","start":465.72,"end":466.22,"confidence":0.82552165,"punctuated_word":"Fortnite","sentiment":"neutral","sentiment_score":-0.005140224471688271},{"word":"games","start":466.44,"end":466.84,"confidence":0.8614636,"punctuated_word":"games","sentiment":"neutral","sentiment_score":-0.016490774229168892},{"word":"and","start":466.84,"end":467.34,"confidence":0.8631965,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002875829115509987},{"word":"just","start":473.505,"end":473.745,"confidence":0.8806732,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.03158792853355408},{"word":"you","start":473.745,"end":473.905,"confidence":0.9997837,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02885658852756023},{"word":"know","start":473.905,"end":474.145,"confidence":0.997555,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.03164193406701088},{"word":"like","start":474.145,"end":474.385,"confidence":0.9317199,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03214433789253235},{"word":"the","start":474.385,"end":474.625,"confidence":0.99916863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03356601297855377},{"word":"fighting","start":474.625,"end":475.10498,"confidence":0.9970505,"punctuated_word":"fighting","sentiment":"neutral","sentiment_score":-0.03423646092414856},{"word":"games","start":475.10498,"end":475.505,"confidence":0.99654925,"punctuated_word":"games","sentiment":"neutral","sentiment_score":-0.03643832728266716},{"word":"and","start":475.505,"end":475.665,"confidence":0.8915563,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0255498755723238},{"word":"that","start":475.665,"end":476.165,"confidence":0.85053647,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.03067895583808422},{"word":"like","start":477.905,"end":478.385,"confidence":0.88571024,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.042142800986766815},{"word":"card","start":478.385,"end":478.705,"confidence":0.60726947,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.02986452542245388},{"word":"games","start":478.705,"end":479.205,"confidence":0.9476939,"punctuated_word":"games","sentiment":"neutral","sentiment_score":-0.03508850187063217},{"word":"card","start":479.345,"end":479.745,"confidence":0.8380939,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.02643408998847008},{"word":"games","start":479.745,"end":480.225,"confidence":0.83621144,"punctuated_word":"games.","sentiment":"neutral","sentiment_score":-0.042162008583545685},{"word":"you","start":480.225,"end":480.465,"confidence":0.9963347,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.02663921564817429},{"word":"know","start":480.465,"end":480.965,"confidence":0.97787654,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.029278330504894257},{"word":"lag","start":494.65,"end":495.15,"confidence":0.63675547,"punctuated_word":"Lag.","sentiment":"neutral","sentiment_score":-0.10638082027435304},{"word":"yeah","start":504.615,"end":505.115,"confidence":0.9727027,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03620131313800812},{"word":"okay","start":505.17502,"end":505.67502,"confidence":0.83209085,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007232509553432465},{"word":"yeah","start":506.775,"end":507.275,"confidence":0.83815074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012884804978966711},{"word":"yeah","start":516.61,"end":516.93,"confidence":0.7815987,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022944997996091843},{"word":"my","start":516.93,"end":517.25,"confidence":0.5149836,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.06899486482143402},{"word":"type","start":517.25,"end":517.49,"confidence":0.12319636,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.05026852339506149},{"word":"of","start":517.49,"end":517.64996,"confidence":0.8520473,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07093973457813263},{"word":"system","start":517.64996,"end":518.14996,"confidence":0.98090905,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.14597316086292267},{"word":"yes","start":533.82,"end":534.18005,"confidence":0.78768384,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05568334460258484},{"word":"i've","start":534.18005,"end":534.54004,"confidence":0.55815893,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.021550428122282028},{"word":"done","start":534.54004,"end":535.04004,"confidence":0.70875865,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.02406938746571541},{"word":"yep","start":540.62,"end":541.12,"confidence":0.7706743,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.002604374196380377},{"word":"okay","start":546.06,"end":546.56,"confidence":0.9962332,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10614265501499176},{"word":"yeah","start":552.28503,"end":552.78503,"confidence":0.80220723,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09585501253604888},{"word":"yeah","start":567.16,"end":567.39996,"confidence":0.9650425,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03970694541931152},{"word":"yeah","start":567.39996,"end":567.56,"confidence":0.966838,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05443825200200081},{"word":"it's","start":567.56,"end":567.95996,"confidence":0.8820966,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05699751898646355},{"word":"all","start":567.95996,"end":568.45996,"confidence":0.92178035,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.06396260857582092},{"word":"yeah","start":571.16,"end":571.66,"confidence":0.75708526,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04347631335258484},{"word":"yeah","start":584.055,"end":584.375,"confidence":0.84784544,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05352102965116501},{"word":"should","start":584.375,"end":584.695,"confidence":0.9194683,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.06109101325273514},{"word":"i","start":584.695,"end":584.77496,"confidence":0.9990472,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05893831327557564},{"word":"take","start":584.77496,"end":585.095,"confidence":0.85557497,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.062331583350896835},{"word":"the","start":585.095,"end":585.595,"confidence":0.9646435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06919708847999573},{"word":"okay","start":594.1,"end":594.6,"confidence":0.67761874,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08426596224308014},{"word":"yep","start":606.045,"end":606.545,"confidence":0.72343534,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07549788057804108},{"word":"yeah","start":610.205,"end":610.705,"confidence":0.9660642,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07224351167678833},{"word":"yeah","start":626.15,"end":626.65,"confidence":0.6706066,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020013727247714996},{"word":"wait","start":638.315,"end":638.63495,"confidence":0.7867912,"punctuated_word":"Wait.","sentiment":"neutral","sentiment_score":0.007921908050775528},{"word":"do","start":638.63495,"end":638.795,"confidence":0.98777455,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.020536471158266068},{"word":"i","start":638.795,"end":638.875,"confidence":0.9990038,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008191447705030441},{"word":"need","start":638.875,"end":639.115,"confidence":0.99911755,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.016054384410381317},{"word":"to","start":639.115,"end":639.27496,"confidence":0.9186207,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01148286834359169},{"word":"connect","start":639.27496,"end":639.595,"confidence":0.99630946,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.03375736624002457},{"word":"to","start":639.595,"end":639.83496,"confidence":0.9872701,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02956359088420868},{"word":"the","start":639.83496,"end":639.915,"confidence":0.9727041,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033446550369262695},{"word":"internet","start":639.915,"end":640.415,"confidence":0.96957225,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.058288492262363434},{"word":"on","start":640.475,"end":640.63495,"confidence":0.999432,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.023826904594898224},{"word":"the","start":640.63495,"end":640.795,"confidence":0.99950075,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021368779242038727},{"word":"laptop","start":640.795,"end":641.295,"confidence":0.99665594,"punctuated_word":"laptop?","sentiment":"neutral","sentiment_score":0.018032599240541455},{"word":"so","start":647.06995,"end":647.56995,"confidence":0.36311284,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.017746593803167343},{"word":"btest.net","start":647.70996,"end":648.75,"confidence":0.7778641,"punctuated_word":"btest.net.","sentiment":"neutral","sentiment_score":0.03357875347137451},{"word":"yeah","start":648.75,"end":649.25,"confidence":0.7725506,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.04028663784265518},{"word":"zero","start":663.16504,"end":663.565,"confidence":0.5104575,"punctuated_word":"Zero","sentiment":"neutral","sentiment_score":0.02392818033695221},{"word":"four","start":663.565,"end":663.965,"confidence":0.9977518,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.024506058543920517},{"word":"zero","start":663.965,"end":664.36505,"confidence":0.9994566,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.021274244412779808},{"word":"three","start":664.36505,"end":664.86505,"confidence":0.93525016,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":0.03514120727777481},{"word":"yep","start":667.645,"end":668.145,"confidence":0.96740896,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.029313623905181885},{"word":"no","start":684.46497,"end":684.705,"confidence":0.96122736,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05303741991519928},{"word":"i","start":684.705,"end":684.865,"confidence":0.9845628,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04494190588593483},{"word":"mean","start":684.865,"end":685.105,"confidence":0.6964366,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.05007898434996605},{"word":"sydney","start":685.105,"end":685.605,"confidence":0.925104,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":-0.05835667252540589},{"word":"mhmm","start":692.545,"end":693.045,"confidence":0.9320364,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021022869274020195},{"word":"yeah","start":705.24,"end":705.72003,"confidence":0.8005364,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031735699623823166},{"word":"okay","start":705.72003,"end":706.22003,"confidence":0.9944893,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03172800689935684},{"word":"well","start":706.28,"end":706.52,"confidence":0.96643376,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.02873145043849945},{"word":"i'm","start":706.52,"end":706.68,"confidence":0.999703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03922043740749359},{"word":"just","start":706.68,"end":706.92004,"confidence":0.999871,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02791958674788475},{"word":"running","start":706.92004,"end":707.24,"confidence":0.97086716,"punctuated_word":"running","sentiment":"neutral","sentiment_score":0.03836081176996231},{"word":"the","start":707.24,"end":707.56,"confidence":0.9242249,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04036033898591995},{"word":"space","start":707.56,"end":707.88,"confidence":0.5696989,"punctuated_word":"space","sentiment":"neutral","sentiment_score":0.028856605291366577},{"word":"test","start":707.88,"end":708.2,"confidence":0.76779455,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.04426812380552292},{"word":"now","start":708.2,"end":708.7,"confidence":0.99301785,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.07141000032424927},{"word":"it's","start":721.225,"end":721.305,"confidence":0.72700286,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15051403641700745},{"word":"just","start":721.305,"end":721.805,"confidence":0.9983681,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16906848549842834},{"word":"loading","start":722.58496,"end":723.065,"confidence":0.9669935,"punctuated_word":"loading","sentiment":"neutral","sentiment_score":0.1667255163192749},{"word":"it","start":723.065,"end":723.565,"confidence":0.97695184,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13996398448944092},{"word":"okay","start":723.865,"end":724.26495,"confidence":0.99541104,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13474465906620026},{"word":"so","start":724.26495,"end":724.425,"confidence":0.7811354,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10535630583763124},{"word":"one's","start":724.425,"end":724.90497,"confidence":0.8832094,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.14039266109466553},{"word":"done","start":724.90497,"end":725.40497,"confidence":0.9829097,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.15443190932273865},{"word":"okay","start":733.84,"end":734.34,"confidence":0.9982991,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08577337861061096},{"word":"it's","start":740.235,"end":740.475,"confidence":0.9362174,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.37876901030540466},{"word":"sunny","start":740.475,"end":740.795,"confidence":0.99100363,"punctuated_word":"sunny","sentiment":"positive","sentiment_score":0.4786919355392456},{"word":"today","start":740.795,"end":741.295,"confidence":0.8291731,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.4377540946006775},{"word":"it's","start":741.355,"end":741.51495,"confidence":0.88108134,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.6265701651573181},{"word":"nice","start":741.51495,"end":742.01495,"confidence":0.99390674,"punctuated_word":"nice.","sentiment":"positive","sentiment_score":0.5690205097198486},{"word":"who","start":744.795,"end":745.035,"confidence":0.4566965,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.0383179597556591},{"word":"are","start":745.035,"end":745.195,"confidence":0.9926434,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03805912286043167},{"word":"you","start":745.195,"end":745.695,"confidence":0.99711573,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.047591011971235275},{"word":"you're","start":747.915,"end":748.15497,"confidence":0.79517806,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.016392339020967484},{"word":"in","start":748.15497,"end":748.315,"confidence":0.9324083,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01827153004705906},{"word":"melbourne","start":748.315,"end":748.815,"confidence":0.81905127,"punctuated_word":"Melbourne?","sentiment":"neutral","sentiment_score":0.04442940652370453},{"word":"oh","start":750.95496,"end":751.27496,"confidence":0.9519434,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04609660804271698},{"word":"wow","start":751.27496,"end":751.77496,"confidence":0.95380163,"punctuated_word":"wow.","sentiment":"neutral","sentiment_score":-0.10539448261260986},{"word":"it's","start":752.235,"end":752.475,"confidence":0.9988432,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16904649138450625},{"word":"taking","start":752.475,"end":752.95496,"confidence":0.9957474,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.1592123657464981},{"word":"so","start":752.95496,"end":753.115,"confidence":0.99701416,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.20104101300239563},{"word":"long","start":753.115,"end":753.355,"confidence":0.9999503,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.21597984433174133},{"word":"just","start":753.355,"end":753.595,"confidence":0.99520916,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2197231650352478},{"word":"to","start":753.595,"end":753.755,"confidence":0.9995875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23950450122356415},{"word":"send","start":753.755,"end":753.995,"confidence":0.99956113,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.15192139148712158},{"word":"a","start":753.995,"end":754.15497,"confidence":0.681047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14728066325187683},{"word":"message","start":754.15497,"end":754.65497,"confidence":0.99705625,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1499646008014679},{"word":"i'm","start":773.355,"end":773.51495,"confidence":0.75733197,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0682549774646759},{"word":"just","start":773.51495,"end":774.01495,"confidence":0.99786574,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06629569083452225},{"word":"sending","start":774.315,"end":774.795,"confidence":0.21852194,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.05904177576303482},{"word":"it","start":774.795,"end":774.875,"confidence":0.4123764,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05726037174463272},{"word":"now","start":774.875,"end":775.375,"confidence":0.9466282,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.07227355241775513},{"word":"okay","start":778.475,"end":778.975,"confidence":0.84785116,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009748068638145924},{"word":"yep","start":779.51495,"end":780.01495,"confidence":0.96765846,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.001974620623514056},{"word":"mhmm","start":798.305,"end":798.785,"confidence":0.85924095,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014667661860585213},{"word":"yep","start":798.785,"end":799.285,"confidence":0.85666764,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10206474363803864},{"word":"yeah","start":802.305,"end":802.805,"confidence":0.7160782,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02729730494320393},{"word":"okay","start":807.185,"end":807.685,"confidence":0.9930951,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06602530926465988},{"word":"yep","start":817.9,"end":818.4,"confidence":0.8633714,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07111173123121262},{"word":"okay","start":837.23,"end":837.63,"confidence":0.8072268,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02964217029511929},{"word":"this","start":837.63,"end":837.87,"confidence":0.98768973,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0369180329144001},{"word":"time","start":837.87,"end":838.11,"confidence":0.9977102,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03092099726200104},{"word":"it's","start":838.11,"end":838.27,"confidence":0.75780463,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05658465251326561},{"word":"a","start":838.27,"end":838.43,"confidence":0.9972389,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07630506157875061},{"word":"bit","start":838.43,"end":838.75,"confidence":0.98038596,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.09176121652126312},{"word":"different","start":838.75,"end":839.25,"confidence":0.9980744,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.07525385916233063},{"word":"download","start":843.95,"end":844.45,"confidence":0.25097916,"punctuated_word":"Download","sentiment":"negative","sentiment_score":-0.3924997448921203},{"word":"is","start":844.51,"end":844.67,"confidence":0.44259968,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.187879741191864},{"word":"not","start":844.67,"end":844.91,"confidence":0.998966,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5704283118247986},{"word":"good","start":844.91,"end":845.41,"confidence":0.99668074,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.31948643922805786},{"word":"four","start":849.31,"end":849.81,"confidence":0.48380148,"punctuated_word":"Four.","sentiment":"neutral","sentiment_score":-0.010947886854410172},{"word":"yeah","start":858.015,"end":858.515,"confidence":0.79736006,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05659058317542076},{"word":"mhmm","start":869.94,"end":870.44,"confidence":0.8887203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0115375854074955},{"word":"okay","start":875.06,"end":875.56,"confidence":0.9591137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.004750962369143963},{"word":"so","start":875.62,"end":875.86,"confidence":0.9150906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.001669265329837799},{"word":"i","start":875.86,"end":876.01996,"confidence":0.75793606,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0048215873539447784},{"word":"searched","start":876.01996,"end":876.51996,"confidence":0.49160638,"punctuated_word":"searched","sentiment":"neutral","sentiment_score":-0.0035463497042655945},{"word":"sydney","start":876.57996,"end":877.07996,"confidence":0.9567366,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":0.0009347451850771904},{"word":"sydney","start":886.355,"end":886.835,"confidence":0.6969891,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":0.01924995332956314},{"word":"what","start":886.835,"end":887.075,"confidence":0.9068363,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0007312903180718422},{"word":"one","start":887.075,"end":887.575,"confidence":0.94893444,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.006562545895576477},{"word":"they've","start":889.075,"end":889.235,"confidence":0.81348884,"punctuated_word":"They've","sentiment":"neutral","sentiment_score":-0.001960134832188487},{"word":"got","start":889.235,"end":889.555,"confidence":0.9809558,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.008025826886296272},{"word":"sydney","start":889.555,"end":889.955,"confidence":0.9979995,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":-0.0074762869626283646},{"word":"telstra","start":889.955,"end":890.455,"confidence":0.87269765,"punctuated_word":"Telstra,","sentiment":"neutral","sentiment_score":-0.006347182672470808},{"word":"sydney","start":890.515,"end":890.915,"confidence":0.99983203,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":-0.0009646248072385788},{"word":"office","start":890.915,"end":891.415,"confidence":0.7211295,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.0041069528087973595},{"word":"okay","start":896.22,"end":896.72,"confidence":0.7845014,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.051782965660095215},{"word":"yeah","start":919.67,"end":920.17,"confidence":0.75085163,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002110108733177185},{"word":"no","start":929.75,"end":929.99,"confidence":0.8763926,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05549100041389465},{"word":"but","start":929.99,"end":930.23,"confidence":0.9975738,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05197872966527939},{"word":"even","start":930.23,"end":930.63,"confidence":0.9974928,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.06811447441577911},{"word":"changing","start":930.63,"end":931.02997,"confidence":0.98862094,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.027117803692817688},{"word":"it","start":931.02997,"end":931.19,"confidence":0.99760216,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.040797337889671326},{"word":"to","start":931.19,"end":931.35,"confidence":0.9961624,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.046409972012043},{"word":"telstra","start":931.35,"end":931.85,"confidence":0.99079686,"punctuated_word":"Telstra","sentiment":"neutral","sentiment_score":-0.04087664186954498},{"word":"sydney","start":931.91,"end":932.39,"confidence":0.97656864,"punctuated_word":"Sydney,","sentiment":"neutral","sentiment_score":-0.05402930825948715},{"word":"my","start":932.39,"end":932.63,"confidence":0.99655956,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06034664809703827},{"word":"download's","start":932.63,"end":933.11,"confidence":0.80352914,"punctuated_word":"download's","sentiment":"neutral","sentiment_score":-0.04258030652999878},{"word":"6.25","start":933.11,"end":934.39,"confidence":0.9985087,"punctuated_word":"6.25","sentiment":"neutral","sentiment_score":-0.01936614327132702},{"word":"now","start":934.39,"end":934.89,"confidence":0.9968087,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.02902131900191307},{"word":"okay","start":942.535,"end":943.035,"confidence":0.82080877,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013295180164277554},{"word":"and","start":943.495,"end":943.735,"confidence":0.9713949,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.002065066248178482},{"word":"the","start":943.735,"end":943.895,"confidence":0.98937094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0028201714158058167},{"word":"upload","start":943.895,"end":944.295,"confidence":0.9978891,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":-0.007282935082912445},{"word":"was","start":944.295,"end":944.615,"confidence":0.9689088,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.005659729242324829},{"word":"64","start":944.615,"end":945.595,"confidence":0.9629569,"punctuated_word":"64.","sentiment":"neutral","sentiment_score":-0.00381629541516304},{"word":"let","start":946.295,"end":946.455,"confidence":0.92217904,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.05160953849554062},{"word":"me","start":946.455,"end":946.955,"confidence":0.9922632,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15142279863357544},{"word":"check","start":960.1,"end":960.26,"confidence":0.7339051,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.0037922328338027},{"word":"what","start":960.26,"end":960.5,"confidence":0.9916496,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0005779862403869629},{"word":"is","start":960.5,"end":960.74,"confidence":0.9992269,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0063597895205020905},{"word":"it","start":960.74,"end":961.24,"confidence":0.9954772,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.005942132323980331},{"word":"no","start":971.46497,"end":971.705,"confidence":0.99008787,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2861543297767639},{"word":"i","start":971.705,"end":971.865,"confidence":0.9979742,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34139856696128845},{"word":"don't","start":971.865,"end":972.105,"confidence":0.998536,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2091637551784515},{"word":"have","start":972.105,"end":972.265,"confidence":0.9969162,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.21654197573661804},{"word":"it","start":972.265,"end":972.505,"confidence":0.8500724,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2714366912841797},{"word":"it's","start":972.505,"end":972.665,"confidence":0.9923718,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.14714492857456207},{"word":"my","start":972.665,"end":972.825,"confidence":0.9987614,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12830181419849396},{"word":"daughter's","start":972.825,"end":973.325,"confidence":0.99472666,"punctuated_word":"daughter's","sentiment":"neutral","sentiment_score":-0.14616543054580688},{"word":"school","start":973.385,"end":973.865,"confidence":0.97127837,"punctuated_word":"school","sentiment":"neutral","sentiment_score":-0.1367601603269577},{"word":"laptop","start":973.865,"end":974.365,"confidence":0.9967265,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.12280374765396118},{"word":"yeah","start":985.38995,"end":985.88995,"confidence":0.9969201,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10608350485563278},{"word":"i'll","start":987.03503,"end":987.195,"confidence":0.9404125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11126112937927246},{"word":"run","start":987.195,"end":987.35504,"confidence":0.9979259,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.10126705467700958},{"word":"a","start":987.35504,"end":987.85504,"confidence":0.97360265,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0969884842634201},{"word":"few","start":988.155,"end":988.655,"confidence":0.7284579,"punctuated_word":"few.","sentiment":"neutral","sentiment_score":0.06949782371520996},{"word":"just","start":991.195,"end":991.435,"confidence":0.1409678,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.038582995533943176},{"word":"see","start":991.435,"end":991.675,"confidence":0.33635193,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.050959136337041855},{"word":"now","start":991.675,"end":991.91504,"confidence":0.45487696,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04108000174164772},{"word":"it","start":991.91504,"end":992.075,"confidence":0.7950771,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022294288501143456},{"word":"came","start":992.075,"end":992.23505,"confidence":0.99844474,"punctuated_word":"came","sentiment":"neutral","sentiment_score":0.05036440119147301},{"word":"up","start":992.23505,"end":992.395,"confidence":0.99710554,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04139132797718048},{"word":"with","start":992.395,"end":992.715,"confidence":0.97900987,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03798984736204147},{"word":"download","start":992.715,"end":993.215,"confidence":0.990292,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.052292224019765854},{"word":"4.66","start":993.275,"end":994.575,"confidence":0.89051604,"punctuated_word":"4.66.","sentiment":"neutral","sentiment_score":0.041251204907894135},{"word":"even","start":995.675,"end":996.075,"confidence":0.95777386,"punctuated_word":"Even","sentiment":"neutral","sentiment_score":0.02523450180888176},{"word":"more","start":996.075,"end":996.575,"confidence":0.8926931,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.008823222480714321},{"word":"i'm","start":1023.085,"end":1023.48505,"confidence":0.75542355,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.004036230966448784},{"word":"just","start":1023.48505,"end":1023.80505,"confidence":0.9647794,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.005945509299635887},{"word":"trying","start":1023.80505,"end":1024.285,"confidence":0.9916636,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.001508265733718872},{"word":"optus","start":1024.285,"end":1024.785,"confidence":0.75759965,"punctuated_word":"Optus.","sentiment":"neutral","sentiment_score":0.0056836409494280815},{"word":"okay","start":1039.66,"end":1040.16,"confidence":0.74391925,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0050475988537073135},{"word":"office","start":1041.66,"end":1042.14,"confidence":0.38505253,"punctuated_word":"Office","sentiment":"neutral","sentiment_score":0.0049103908240795135},{"word":"is","start":1042.14,"end":1042.38,"confidence":0.97308785,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007272128015756607},{"word":"showing","start":1042.38,"end":1042.78,"confidence":0.98472786,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.006276873871684074},{"word":"10.69","start":1042.78,"end":1043.9,"confidence":0.99759054,"punctuated_word":"10.69","sentiment":"neutral","sentiment_score":0.013423865661025047},{"word":"download","start":1043.9,"end":1044.4,"confidence":0.90936285,"punctuated_word":"download.","sentiment":"neutral","sentiment_score":-0.0024574417620897293},{"word":"in","start":1060.6499,"end":1061.0499,"confidence":0.66559815,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.0031779222190380096},{"word":"sydney","start":1061.0499,"end":1061.5499,"confidence":0.8701957,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":0.004042407497763634},{"word":"sydney","start":1068.0099,"end":1068.5099,"confidence":0.8334594,"punctuated_word":"Sydney.","sentiment":"neutral","sentiment_score":0.005495727993547916},{"word":"gso","start":1075.545,"end":1076.025,"confidence":0.5449556,"punctuated_word":"GSO","sentiment":"neutral","sentiment_score":0.011640842072665691},{"word":"network","start":1076.025,"end":1076.525,"confidence":0.53402627,"punctuated_word":"network?","sentiment":"neutral","sentiment_score":0.012621330097317696},{"word":"yeah","start":1076.745,"end":1077.245,"confidence":0.71192527,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.014775529503822328},{"word":"mhmm","start":1077.465,"end":1077.965,"confidence":0.7842377,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014065826311707497},{"word":"or","start":1078.665,"end":1079.0651,"confidence":0.9399286,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.005335617810487747},{"word":"digital","start":1079.0651,"end":1079.465,"confidence":0.5069332,"punctuated_word":"digital","sentiment":"neutral","sentiment_score":0.0030669569969177246},{"word":"pacific","start":1079.465,"end":1079.9451,"confidence":0.72054935,"punctuated_word":"pacific?","sentiment":"neutral","sentiment_score":0.015987912192940712},{"word":"which","start":1079.9451,"end":1080.265,"confidence":0.9895387,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.018255118280649185},{"word":"one","start":1080.265,"end":1080.765,"confidence":0.9984381,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.014729544520378113},{"word":"yes","start":1082.985,"end":1083.485,"confidence":0.82217383,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.030711472034454346},{"word":"okay","start":1084.665,"end":1085.165,"confidence":0.9976151,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.022240467369556427},{"word":"that's","start":1105.0751,"end":1105.4751,"confidence":0.9258535,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.021651465445756912},{"word":"19.27","start":1105.4751,"end":1107.0951,"confidence":0.99696314,"punctuated_word":"19.27.","sentiment":"neutral","sentiment_score":0.02382045052945614},{"word":"yeah","start":1107.9551,"end":1108.4551,"confidence":0.768433,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007326614111661911},{"word":"okay","start":1116.0701,"end":1116.5701,"confidence":0.8300762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.049873024225234985},{"word":"seems","start":1139.455,"end":1139.9349,"confidence":0.19646455,"punctuated_word":"Seems","sentiment":"neutral","sentiment_score":-0.030481046065688133},{"word":"the","start":1140.1749,"end":1140.415,"confidence":0.73735094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03490414097905159},{"word":"second","start":1140.415,"end":1140.735,"confidence":0.9784087,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.02286326140165329},{"word":"time","start":1140.735,"end":1141.0549,"confidence":0.5069395,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02379130944609642},{"word":"around","start":1141.0549,"end":1141.375,"confidence":0.8451466,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.006146010011434555},{"word":"seagullworth","start":1141.375,"end":1141.875,"confidence":0.70833147,"punctuated_word":"Seagullworth.","sentiment":"neutral","sentiment_score":-0.010430890135467052},{"word":"seventeen","start":1144.89,"end":1145.39,"confidence":0.96069396,"punctuated_word":"Seventeen","sentiment":"neutral","sentiment_score":0.0165051631629467},{"word":"point","start":1145.61,"end":1145.85,"confidence":0.9974516,"punctuated_word":"point","sentiment":"neutral","sentiment_score":0.018672799691557884},{"word":"seven","start":1145.85,"end":1146.25,"confidence":0.978566,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.0036479737609624863},{"word":"four","start":1146.25,"end":1146.75,"confidence":0.99492145,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":0.0000103851780295372},{"word":"uploads","start":1150.65,"end":1151.15,"confidence":0.786829,"punctuated_word":"Uploads","sentiment":"neutral","sentiment_score":-0.03786446899175644},{"word":"reaching","start":1151.53,"end":1152.03,"confidence":0.9733546,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.020204748958349228},{"word":"it's","start":1152.97,"end":1153.21,"confidence":0.44726345,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03411567211151123},{"word":"almost","start":1153.21,"end":1153.71,"confidence":0.7346587,"punctuated_word":"almost","sentiment":"neutral","sentiment_score":-0.014479126781225204},{"word":"done","start":1153.77,"end":1154.27,"confidence":0.7038466,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.05757109075784683},{"word":"in","start":1154.65,"end":1154.8099,"confidence":0.9941922,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.07401898503303528},{"word":"the","start":1154.8099,"end":1155.29,"confidence":0.9979163,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05877339839935303},{"word":"eighties","start":1155.29,"end":1155.79,"confidence":0.89942694,"punctuated_word":"eighties.","sentiment":"neutral","sentiment_score":-0.057289969176054},{"word":"67","start":1161.075,"end":1162.5349,"confidence":0.849017,"punctuated_word":"67.","sentiment":"neutral","sentiment_score":-0.03098844736814499},{"word":"6067.33","start":1163.635,"end":1166.9349,"confidence":0.88962173,"punctuated_word":"6067.33.","sentiment":"neutral","sentiment_score":-0.01763720065355301},{"word":"no","start":1169.235,"end":1169.6349,"confidence":0.9899497,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0997764766216278},{"word":"the","start":1169.6349,"end":1169.7949,"confidence":0.9982551,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07501473277807236},{"word":"upload","start":1169.7949,"end":1170.2949,"confidence":0.9968585,"punctuated_word":"upload","sentiment":"neutral","sentiment_score":-0.055244624614715576},{"word":"and","start":1170.62,"end":1170.9401,"confidence":0.9951816,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0695953220129013},{"word":"download","start":1170.9401,"end":1171.26,"confidence":0.9970402,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.08503265678882599},{"word":"was","start":1171.26,"end":1171.5801,"confidence":0.94701356,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.09197236597537994},{"word":"17.7","start":1171.5801,"end":1173.04,"confidence":0.8472459,"punctuated_word":"17.7.","sentiment":"neutral","sentiment_score":-0.05493168532848358},{"word":"where's","start":1184.0549,"end":1184.2949,"confidence":0.7400563,"punctuated_word":"Where's","sentiment":"neutral","sentiment_score":-0.14731000363826752},{"word":"the","start":1184.2949,"end":1184.695,"confidence":0.9959622,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10947439074516296},{"word":"internet","start":1184.695,"end":1185.195,"confidence":0.93911445,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.09060658514499664},{"word":"how","start":1185.2549,"end":1185.4149,"confidence":0.9693356,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.07479400187730789},{"word":"do","start":1185.4149,"end":1185.575,"confidence":0.9983975,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07547995448112488},{"word":"you","start":1185.575,"end":1185.735,"confidence":0.99806434,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06397617608308792},{"word":"see","start":1185.735,"end":1185.8949,"confidence":0.96387666,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.05063515901565552},{"word":"what","start":1185.8949,"end":1186.1349,"confidence":0.97953814,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05743284150958061},{"word":"you're","start":1186.1349,"end":1186.375,"confidence":0.8450373,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06282754242420197},{"word":"connected","start":1186.375,"end":1186.7749,"confidence":0.96620476,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.0632736086845398},{"word":"to","start":1186.7749,"end":1187.2749,"confidence":0.99649507,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.05500732362270355},{"word":"so","start":1193.8949,"end":1194.215,"confidence":0.9792803,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06548191606998444},{"word":"should","start":1194.215,"end":1194.455,"confidence":0.9982035,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.08118709921836853},{"word":"i","start":1194.455,"end":1194.615,"confidence":0.9998944,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.058974433690309525},{"word":"connect","start":1194.615,"end":1195.0149,"confidence":0.9995415,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.06538090109825134},{"word":"to","start":1195.0149,"end":1195.4149,"confidence":0.99722075,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04609314724802971},{"word":"airtel","start":1195.4149,"end":1195.9149,"confidence":0.97947115,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0452217161655426},{"word":"2.4","start":1196.215,"end":1197.5149,"confidence":0.9909335,"punctuated_word":"2.4?","sentiment":"neutral","sentiment_score":-0.04965367168188095},{"word":"no","start":1205.42,"end":1205.66,"confidence":0.83830905,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1398990899324417},{"word":"download","start":1205.66,"end":1206.16,"confidence":0.7798837,"punctuated_word":"Download","sentiment":"neutral","sentiment_score":-0.12812651693820953},{"word":"14.5167","start":1206.38,"end":1208.86,"confidence":0.9803006,"punctuated_word":"14.5167","sentiment":"neutral","sentiment_score":-0.11645925045013428},{"word":"upload","start":1208.86,"end":1209.36,"confidence":0.9937266,"punctuated_word":"upload.","sentiment":"neutral","sentiment_score":-0.1382446587085724},{"word":"so","start":1255.1799,"end":1255.5,"confidence":0.56785816,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.002064845524728298},{"word":"22.8","start":1255.5,"end":1257.2,"confidence":0.9840256,"punctuated_word":"22.8.","sentiment":"neutral","sentiment_score":0.00340043380856514},{"word":"mhmm","start":1284.33,"end":1284.83,"confidence":0.9183426,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01074528880417347},{"word":"yeah","start":1300.655,"end":1300.975,"confidence":0.9798187,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019884593784809113},{"word":"i","start":1300.975,"end":1301.135,"confidence":0.9964036,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04097018018364906},{"word":"did","start":1301.135,"end":1301.455,"confidence":0.9443039,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06230146810412407},{"word":"today","start":1301.455,"end":1301.955,"confidence":0.8049321,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.012320924550294876},{"word":"i","start":1339.89,"end":1340.05,"confidence":0.91278875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3636585474014282},{"word":"don't","start":1340.05,"end":1340.2101,"confidence":0.90396523,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.21357333660125732},{"word":"think","start":1340.2101,"end":1340.4501,"confidence":0.99714404,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.3192959129810333},{"word":"it's","start":1340.4501,"end":1340.6901,"confidence":0.99566483,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22958490252494812},{"word":"any","start":1340.6901,"end":1340.93,"confidence":0.99471056,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.26154014468193054},{"word":"better","start":1340.93,"end":1341.43,"confidence":0.9788264,"punctuated_word":"better.","sentiment":"neutral","sentiment_score":-0.15616674721240997},{"word":"it's","start":1342.05,"end":1342.37,"confidence":0.7335673,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0008261104812845588},{"word":"16.98","start":1342.37,"end":1343.9901,"confidence":0.96109474,"punctuated_word":"16.98","sentiment":"neutral","sentiment_score":0.001590430736541748},{"word":"down","start":1344.29,"end":1344.53,"confidence":0.57145554,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.009190421551465988},{"word":"the","start":1344.53,"end":1344.6901,"confidence":0.655201,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005657598376274109},{"word":"road","start":1344.6901,"end":1344.945,"confidence":0.9465925,"punctuated_word":"road.","sentiment":"neutral","sentiment_score":0.0038054725155234337},{"word":"mhmm","start":1370.17,"end":1370.65,"confidence":0.96743405,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.016125213354825974},{"word":"mhmm","start":1370.65,"end":1371.15,"confidence":0.947256,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04833491891622543},{"word":"okay","start":1390.94,"end":1391.44,"confidence":0.83101857,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0026568956673145294},{"word":"yeah","start":1391.82,"end":1392.32,"confidence":0.96175444,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02604629471898079},{"word":"yep","start":1411.255,"end":1411.755,"confidence":0.8742304,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.034239985048770905},{"word":"yeah","start":1423.99,"end":1424.49,"confidence":0.7148899,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07653401046991348},{"word":"mhmm","start":1431.105,"end":1431.605,"confidence":0.8967912,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02506162226200104},{"word":"okay","start":1447.48,"end":1447.98,"confidence":0.95482063,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0936913564801216},{"word":"yeah","start":1459.005,"end":1459.505,"confidence":0.9233897,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06115906313061714},{"word":"okay","start":1460.045,"end":1460.545,"confidence":0.9814896,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.074166439473629},{"word":"yep","start":1465.165,"end":1465.665,"confidence":0.867277,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01457272842526436},{"word":"yep","start":1466.8451,"end":1467.3451,"confidence":0.9551061,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03855741769075394},{"word":"yeah","start":1470.51,"end":1470.83,"confidence":0.9841271,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0559769868850708},{"word":"sure","start":1470.83,"end":1471.07,"confidence":0.996506,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.05742445215582848},{"word":"so","start":1471.07,"end":1471.31,"confidence":0.9980075,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.024366283789277077},{"word":"what's","start":1471.31,"end":1471.55,"confidence":0.9961214,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.021914035081863403},{"word":"the","start":1471.55,"end":1471.79,"confidence":0.99757475,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025508685037493702},{"word":"download","start":1471.79,"end":1472.29,"confidence":0.97420746,"punctuated_word":"download","sentiment":"neutral","sentiment_score":0.005829000845551491},{"word":"page","start":1472.43,"end":1472.75,"confidence":0.34180734,"punctuated_word":"page","sentiment":"neutral","sentiment_score":0.01206122525036335},{"word":"meant","start":1472.75,"end":1472.99,"confidence":0.9974617,"punctuated_word":"meant","sentiment":"neutral","sentiment_score":0.006574360653758049},{"word":"to","start":1472.99,"end":1473.15,"confidence":0.9945703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007359713315963745},{"word":"be","start":1473.15,"end":1473.65,"confidence":0.8018263,"punctuated_word":"be?","sentiment":"neutral","sentiment_score":0.006119018420577049},{"word":"like","start":1473.71,"end":1474.11,"confidence":0.7798667,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.004705033265054226},{"word":"on","start":1474.11,"end":1474.61,"confidence":0.9876131,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006778061389923096},{"word":"oh","start":1479.47,"end":1479.63,"confidence":0.76150924,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.013590781018137932},{"word":"okay","start":1479.63,"end":1480.13,"confidence":0.99771047,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02376158908009529},{"word":"yeah","start":1480.1901,"end":1480.51,"confidence":0.78319573,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012684260495007038},{"word":"no","start":1480.51,"end":1480.75,"confidence":0.9987539,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.0013255514204502106},{"word":"worries","start":1480.75,"end":1481.23,"confidence":0.9977495,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.013309553265571594},{"word":"alright","start":1481.23,"end":1481.63,"confidence":0.9973637,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02344352565705776},{"word":"well","start":1481.63,"end":1481.79,"confidence":0.99618685,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.01044497825205326},{"word":"i'll","start":1481.79,"end":1482.03,"confidence":0.9992012,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.010743068531155586},{"word":"turn","start":1482.03,"end":1482.27,"confidence":0.99820507,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.02907336689531803},{"word":"it","start":1482.27,"end":1482.43,"confidence":0.9979855,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04886358976364136},{"word":"off","start":1482.43,"end":1482.67,"confidence":0.9896388,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.045320503413677216},{"word":"now","start":1482.67,"end":1483.17,"confidence":0.9963305,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.030890941619873047},{"word":"yeah","start":1484.565,"end":1484.885,"confidence":0.99503744,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0037882300093770023},{"word":"i'll","start":1484.885,"end":1485.125,"confidence":0.9995972,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.012724648229777811},{"word":"turn","start":1485.125,"end":1485.365,"confidence":0.9997855,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.011102218180894852},{"word":"it","start":1485.365,"end":1485.525,"confidence":0.99937266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.059034861624240875},{"word":"off","start":1485.525,"end":1485.765,"confidence":0.9992933,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.04100767523050308},{"word":"now","start":1485.765,"end":1486.005,"confidence":0.8087434,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.03178151696920395},{"word":"and","start":1486.005,"end":1486.245,"confidence":0.9996948,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017653662711381912},{"word":"i'll","start":1486.245,"end":1486.485,"confidence":0.9995496,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.028879215940833092},{"word":"wait","start":1486.485,"end":1486.725,"confidence":0.9995096,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.02989131212234497},{"word":"for","start":1486.725,"end":1486.885,"confidence":0.8802192,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16204549372196198},{"word":"your","start":1486.885,"end":1487.0449,"confidence":0.68520415,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.23522397875785828},{"word":"call","start":1487.0449,"end":1487.5449,"confidence":0.891495,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.20187869668006897},{"word":"i'll","start":1489.605,"end":1489.765,"confidence":0.98801357,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010028507560491562},{"word":"pull","start":1489.765,"end":1489.9249,"confidence":0.99760604,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.004798490554094315},{"word":"the","start":1489.9249,"end":1490.085,"confidence":0.99815995,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005465809255838394},{"word":"plug","start":1490.085,"end":1490.405,"confidence":0.9972349,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.0006477907299995422},{"word":"out","start":1490.405,"end":1490.645,"confidence":0.9943309,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.00644901767373085},{"word":"yep","start":1490.645,"end":1491.145,"confidence":0.978378,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015472307801246645},{"word":"sure","start":1491.845,"end":1492.325,"confidence":0.84591115,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.435119092464447},{"word":"alright","start":1492.325,"end":1492.825,"confidence":0.982563,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4382326304912567},{"word":"no","start":1492.885,"end":1493.125,"confidence":0.9973546,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05574139952659607},{"word":"worries","start":1493.125,"end":1493.445,"confidence":0.9989693,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.23147717118263245},{"word":"thank","start":1493.445,"end":1493.765,"confidence":0.9992161,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5853540301322937},{"word":"you","start":1493.765,"end":1493.9249,"confidence":0.9998832,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6951941251754761},{"word":"so","start":1493.9249,"end":1494.165,"confidence":0.9995999,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6282049417495728},{"word":"much","start":1494.165,"end":1494.565,"confidence":0.9998945,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6444374322891235},{"word":"bye","start":1494.565,"end":1495.065,"confidence":0.99768615,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.49342066049575806}],"paragraphs":{"transcript":"\nOh, hi. How are you going? Yeah. Not too bad. I just wanted you to check my Internet for me because it's been running really slow, and, you know, I don't know what it is.\n\nLinda, l I n d a, is my first name. That's alright. Yes. It is. Well, we can't really connect onto the Internet.\n\nLike, even, like, on iPads and laptops. Like, it just says no Internet connection. And even, like, my son when he tries to game, it's very slow. Like, it just keeps lagging. So I've reset it now.\n\nLike, I've turned it off between the rest. Yeah. Okay. Yeah. Sure.\n\nYeah. Yes. Okay. Oh, okay. Yeah.\n\nBecause I really don't wanna change Internet providers, but I just don't feel like it's, you know, very strong. No. Thank you. No. Thank you.\n\nLike, I don't want it either, but I just I don't know. I don't know if it's the plan that I'm on or it's, like you said, the issue. Yes. Okay. Yep.\n\nYeah. Okay. My router is just the black one. It's like just the black router that I got from Airtel. How can I tell?\n\nProbably about a year ago. Okay. It's got, like, Flash Week four antennas on it. It says model w r x b one dash a o. Maybe.\n\nNo. Okay. Yeah. Yeah. He's just gonna cut it off to the he's gonna reset it.\n\nYes. So even if I increase the, like, speed or whatever, like because I'm on that plan, Do you think it's gonna be faster speed? You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is. Yeah. Yes.\n\nLike, the power to it? Yeah. Yeah. Sure. No.\n\nIt's still green. Yes. Yeah. Yeah. Like, just, you know, play escape.\n\nYeah. Like, the Fortnite games and just, you know, like, the fighting games and that. Like, card games card games. You know? Lag.\n\nYeah. Okay. Yeah. Yeah. My type of system.\n\nYes. I've done. Yep. Okay. Yeah.\n\nYeah. Yeah. It's all. Yeah. Yeah.\n\nShould I take the Okay. Yep. Yeah. Yeah. Wait.\n\nDo I need to connect to the Internet on the laptop? So btest.net. Yeah? Zero four zero three. Yep.\n\nNo. I mean, Sydney. Mhmm. Yeah. Okay.\n\nWell, I'm just running the space test now. It's just loading it. Okay. So one's done. Okay.\n\nIt's sunny today. It's nice. Who are you? You're in Melbourne? Oh, wow.\n\nIt's taking so long just to send a message. I'm just sending it now. Okay. Yep. Mhmm.\n\nYep. Yeah. Okay. Yep. Okay.\n\nThis time it's a bit different. Download is not good. Four. Yeah. Mhmm.\n\nOkay. So I searched Sydney. Sydney. What one? They've got Sydney Telstra, Sydney office.\n\nOkay. Yeah. No. But even changing it to Telstra Sydney, my download's 6.25 now. Okay.\n\nAnd the upload was 64. Let me check. What is it? No. I don't have it.\n\nIt's my daughter's school laptop. Yeah. I'll run a few. Just see now it came up with download 4.66. Even more.\n\nI'm just trying Optus. Okay. Office is showing 10.69 download. In Sydney. Sydney.\n\nGSO network? Yeah? Mhmm. Or digital pacific? Which one?\n\nYes. Okay. That's 19.27. Yeah. Okay.\n\nSeems the second time around Seagullworth. Seventeen point seven four. Uploads reaching it's almost done. In the eighties. 67.\n\n6067.33. No. The upload and download was 17.7. Where's the Internet? How do you see what you're connected to?\n\nSo should I connect to Airtel 2.4? No. Download 14.5167 upload. So 22.8. Mhmm.\n\nYeah. I did today. I don't think it's any better. It's 16.98 down the road. Mhmm.\n\nMhmm. Okay. Yeah. Yep. Yeah.\n\nMhmm. Okay. Yeah. Okay. Yep.\n\nYep. Yeah. Sure. So what's the download page meant to be? Like, on oh, okay.\n\nYeah. No worries. Alright. Well, I'll turn it off now. Yeah.\n\nI'll turn it off now, and I'll wait for your call. I'll pull the plug out. Yep. Sure. Alright.\n\nNo worries. Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.36,"end":3.76,"sentiment":"neutral","sentiment_score":0.2763815075159073},{"text":"How are you going?","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.30197740346193314},{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.13023343682289124},{"text":"Not too bad.","start":6.56,"end":7.54,"sentiment":"neutral","sentiment_score":0.08471367011467616},{"text":"I just wanted you to check my Internet for me because it's been running really slow, and, you know, I don't know what it is.","start":7.8399997,"end":17.435,"sentiment":"neutral","sentiment_score":-0.13636284023523332}],"sentiment":"neutral","sentiment_score":-0.03611496942383902,"num_words":35,"start":3.36,"end":17.435},{"sentences":[{"text":"Linda, l I n d a, is my first name.","start":23.975,"end":29.515,"sentiment":"neutral","sentiment_score":-0.005329638789407909},{"text":"That's alright.","start":30.98,"end":31.720001,"sentiment":"neutral","sentiment_score":0.17550238966941833},{"text":"Yes.","start":36.98,"end":37.3,"sentiment":"neutral","sentiment_score":0.05156228691339493},{"text":"It is.","start":37.3,"end":38.04,"sentiment":"neutral","sentiment_score":0.04958430863916874},{"text":"Well, we can't really connect onto the Internet.","start":50.535,"end":53.094997,"sentiment":"neutral","sentiment_score":-0.3008140418678522}],"sentiment":"neutral","sentiment_score":-0.08513361040462294,"num_words":23,"start":23.975,"end":53.094997},{"sentences":[{"text":"Like, even, like, on iPads and laptops.","start":53.094997,"end":55.515,"sentiment":"neutral","sentiment_score":-0.2667567240340369},{"text":"Like, it just says no Internet connection.","start":55.655,"end":57.54,"sentiment":"negative","sentiment_score":-0.3536707120282309},{"text":"And even, like, my son when he tries to game, it's very slow.","start":57.7,"end":62.74,"sentiment":"negative","sentiment_score":-0.3674805462360382},{"text":"Like, it just keeps lagging.","start":62.74,"end":64.2,"sentiment":"negative","sentiment_score":-0.4250312566757202},{"text":"So I've reset it now.","start":67.22,"end":68.66,"sentiment":"neutral","sentiment_score":-0.07843487188220025}],"sentiment":"neutral","sentiment_score":-0.31452891341335065,"num_words":37,"start":53.094997,"end":68.66},{"sentences":[{"text":"Like, I've turned it off between the rest.","start":68.66,"end":70.895004,"sentiment":"neutral","sentiment_score":-0.06405517971143126},{"text":"Yeah.","start":82.715,"end":83.215,"sentiment":"neutral","sentiment_score":-0.03791630268096924},{"text":"Okay.","start":83.435,"end":83.935,"sentiment":"neutral","sentiment_score":-0.04191266745328903},{"text":"Yeah.","start":84.635,"end":85.035,"sentiment":"neutral","sentiment_score":-0.014784696511924269},{"text":"Sure.","start":85.035,"end":85.44,"sentiment":"neutral","sentiment_score":-0.0048730093985795975}],"sentiment":"neutral","sentiment_score":-0.05099400947801769,"num_words":12,"start":68.66,"end":85.44},{"sentences":[{"text":"Yeah.","start":90.72,"end":91.22,"sentiment":"neutral","sentiment_score":-0.09177584201097488},{"text":"Yes.","start":108.015,"end":108.515,"sentiment":"neutral","sentiment_score":-0.115787535905838},{"text":"Okay.","start":114.01,"end":114.51,"sentiment":"neutral","sentiment_score":-0.0939587950706482},{"text":"Oh, okay.","start":123.61,"end":124.43,"sentiment":"neutral","sentiment_score":-0.08701745793223381},{"text":"Yeah.","start":124.81,"end":125.049995,"sentiment":"neutral","sentiment_score":-0.05920105427503586}],"sentiment":"neutral","sentiment_score":-0.08912635718782742,"num_words":6,"start":90.72,"end":125.049995},{"sentences":[{"text":"Because I really don't wanna change Internet providers, but I just don't feel like it's, you know, very strong.","start":125.049995,"end":131.395,"sentiment":"neutral","sentiment_score":-0.26190055357782466},{"text":"No.","start":133.615,"end":134.015,"sentiment":"neutral","sentiment_score":0.022628240287303925},{"text":"Thank you.","start":134.015,"end":134.835,"sentiment":"positive","sentiment_score":0.429173082113266},{"text":"No.","start":137.455,"end":137.775,"sentiment":"neutral","sentiment_score":-0.022326774895191193},{"text":"Thank you.","start":137.775,"end":138.415,"sentiment":"neutral","sentiment_score":0.017608564347028732}],"sentiment":"neutral","sentiment_score":-0.16328983038663863,"num_words":25,"start":125.049995,"end":138.415},{"sentences":[{"text":"Like, I don't want it either, but I just I don't know.","start":138.415,"end":140.975,"sentiment":"neutral","sentiment_score":-0.17477899976074696},{"text":"I don't know if it's the plan that I'm on or it's, like you said, the issue.","start":140.975,"end":144.755,"sentiment":"neutral","sentiment_score":-0.09807294015498723},{"text":"Yes.","start":149.56001,"end":150.06001,"sentiment":"neutral","sentiment_score":0.005761267617344856},{"text":"Okay.","start":155.48001,"end":155.98001,"sentiment":"neutral","sentiment_score":-0.05877215042710304},{"text":"Yep.","start":182.33,"end":182.83,"sentiment":"neutral","sentiment_score":0.034332312643527985}],"sentiment":"neutral","sentiment_score":-0.11822707968531176,"num_words":32,"start":138.415,"end":182.83},{"sentences":[{"text":"Yeah.","start":193.605,"end":194.105,"sentiment":"neutral","sentiment_score":0.03062484785914421},{"text":"Okay.","start":194.805,"end":195.305,"sentiment":"neutral","sentiment_score":0.01296872366219759},{"text":"My router is just the black one.","start":202.23,"end":204.33,"sentiment":"neutral","sentiment_score":-0.01856648562742131},{"text":"It's like just the black router that I got from Airtel.","start":205.43,"end":208.41,"sentiment":"neutral","sentiment_score":-0.004220936447381973},{"text":"How can I tell?","start":208.95,"end":210.01,"sentiment":"neutral","sentiment_score":-0.013809515628963709}],"sentiment":"neutral","sentiment_score":-0.007835007971152663,"num_words":24,"start":193.605,"end":210.01},{"sentences":[{"text":"Probably about a year ago.","start":212.63,"end":214.17,"sentiment":"neutral","sentiment_score":-0.04292360544204712},{"text":"Okay.","start":227.455,"end":227.955,"sentiment":"neutral","sentiment_score":-0.046635691076517105},{"text":"It's got, like, Flash Week four antennas on it.","start":229.76001,"end":232.82,"sentiment":"neutral","sentiment_score":-0.15400477167632845},{"text":"It says model w r x b one dash a o.","start":236.24,"end":242.1,"sentiment":"neutral","sentiment_score":-0.01184541897170923},{"text":"Maybe.","start":244.665,"end":245.165,"sentiment":"neutral","sentiment_score":-0.002134060021489858}],"sentiment":"neutral","sentiment_score":-0.06591593822533334,"num_words":27,"start":212.63,"end":245.165},{"sentences":[{"text":"No.","start":252.48749,"end":252.98749,"sentiment":"neutral","sentiment_score":-0.27138224244117737},{"text":"Okay.","start":262.15,"end":262.65,"sentiment":"neutral","sentiment_score":-0.04893320053815842},{"text":"Yeah.","start":267.51,"end":268.01,"sentiment":"neutral","sentiment_score":0.0054231807589530945},{"text":"Yeah.","start":285.515,"end":285.83502,"sentiment":"neutral","sentiment_score":0.03997227177023888},{"text":"He's just gonna cut it off to the he's gonna reset it.","start":285.83502,"end":289.8,"sentiment":"neutral","sentiment_score":0.02265956982349356}],"sentiment":"neutral","sentiment_score":-0.00018782203551381826,"num_words":16,"start":252.48749,"end":289.8},{"sentences":[{"text":"Yes.","start":314.45502,"end":314.95502,"sentiment":"neutral","sentiment_score":0.05685313791036606},{"text":"So even if I increase the, like, speed or whatever, like because I'm on that plan, Do you think it's gonna be faster speed?","start":337.385,"end":345.63,"sentiment":"neutral","sentiment_score":-0.007217130973003805},{"text":"You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is.","start":349.37,"end":356.99,"sentiment":"neutral","sentiment_score":-0.05732152357697487},{"text":"Yeah.","start":367.155,"end":367.655,"sentiment":"neutral","sentiment_score":-0.03218510374426842},{"text":"Yes.","start":369.715,"end":370.215,"sentiment":"neutral","sentiment_score":0.042909733951091766}],"sentiment":"neutral","sentiment_score":-0.029589835858832184,"num_words":52,"start":314.45502,"end":370.215},{"sentences":[{"text":"Like, the power to it?","start":398.25,"end":403.07,"sentiment":"neutral","sentiment_score":0.0070762429386377335},{"text":"Yeah.","start":406.97,"end":407.47,"sentiment":"neutral","sentiment_score":0.01316756010055542},{"text":"Yeah.","start":410.49002,"end":410.73,"sentiment":"neutral","sentiment_score":0.02203411236405373},{"text":"Sure.","start":410.73,"end":411.23,"sentiment":"neutral","sentiment_score":0.03973997384309769},{"text":"No.","start":425.085,"end":425.32498,"sentiment":"neutral","sentiment_score":-0.12663428485393524}],"sentiment":"neutral","sentiment_score":-0.001812380428115527,"num_words":9,"start":398.25,"end":425.32498},{"sentences":[{"text":"It's still green.","start":425.32498,"end":426.465,"sentiment":"neutral","sentiment_score":-0.08666147043307622},{"text":"Yes.","start":442.495,"end":442.995,"sentiment":"neutral","sentiment_score":0.03976361081004143},{"text":"Yeah.","start":446.175,"end":446.675,"sentiment":"neutral","sentiment_score":0.05809139832854271},{"text":"Yeah.","start":451.455,"end":451.955,"sentiment":"neutral","sentiment_score":0.033941078931093216},{"text":"Like, just, you know, play escape.","start":461.72,"end":463.58002,"sentiment":"neutral","sentiment_score":-0.05491180531680584}],"sentiment":"neutral","sentiment_score":-0.038138262927532196,"num_words":12,"start":425.32498,"end":463.58002},{"sentences":[{"text":"Yeah.","start":465.0,"end":465.32,"sentiment":"neutral","sentiment_score":-0.01464067306369543},{"text":"Like, the Fortnite games and just, you know, like, the fighting games and that.","start":465.32,"end":476.165,"sentiment":"neutral","sentiment_score":-0.024173968604632785},{"text":"Like, card games card games.","start":477.905,"end":480.225,"sentiment":"neutral","sentiment_score":-0.035138385370373726},{"text":"You know?","start":480.225,"end":480.965,"sentiment":"neutral","sentiment_score":-0.02795877307653427},{"text":"Lag.","start":494.65,"end":495.15,"sentiment":"neutral","sentiment_score":-0.10638082027435304}],"sentiment":"neutral","sentiment_score":-0.030046370730775852,"num_words":23,"start":465.0,"end":495.15},{"sentences":[{"text":"Yeah.","start":504.615,"end":505.115,"sentiment":"neutral","sentiment_score":-0.03620131313800812},{"text":"Okay.","start":505.17502,"end":505.67502,"sentiment":"neutral","sentiment_score":-0.007232509553432465},{"text":"Yeah.","start":506.775,"end":507.275,"sentiment":"neutral","sentiment_score":-0.012884804978966711},{"text":"Yeah.","start":516.61,"end":516.93,"sentiment":"neutral","sentiment_score":0.022944997996091843},{"text":"My type of system.","start":516.93,"end":518.14996,"sentiment":"neutral","sentiment_score":0.0840440709143877}],"sentiment":"neutral","sentiment_score":0.03785033174790442,"num_words":8,"start":504.615,"end":518.14996},{"sentences":[{"text":"Yes.","start":533.82,"end":534.18005,"sentiment":"neutral","sentiment_score":0.05568334460258484},{"text":"I've done.","start":534.18005,"end":535.04004,"sentiment":"neutral","sentiment_score":-0.00125947967171669},{"text":"Yep.","start":540.62,"end":541.12,"sentiment":"neutral","sentiment_score":-0.002604374196380377},{"text":"Okay.","start":546.06,"end":546.56,"sentiment":"neutral","sentiment_score":0.10614265501499176},{"text":"Yeah.","start":552.28503,"end":552.78503,"sentiment":"neutral","sentiment_score":0.09585501253604888}],"sentiment":"neutral","sentiment_score":0.04209294643563529,"num_words":6,"start":533.82,"end":552.78503},{"sentences":[{"text":"Yeah.","start":567.16,"end":567.39996,"sentiment":"neutral","sentiment_score":0.03970694541931152},{"text":"Yeah.","start":567.39996,"end":567.56,"sentiment":"neutral","sentiment_score":0.05443825200200081},{"text":"It's all.","start":567.56,"end":568.45996,"sentiment":"neutral","sentiment_score":0.060480063781142235},{"text":"Yeah.","start":571.16,"end":571.66,"sentiment":"neutral","sentiment_score":0.04347631335258484},{"text":"Yeah.","start":584.055,"end":584.375,"sentiment":"neutral","sentiment_score":0.05352102965116501}],"sentiment":"neutral","sentiment_score":0.05201711133122444,"num_words":6,"start":567.16,"end":584.375},{"sentences":[{"text":"Should I take the Okay.","start":584.375,"end":594.6,"sentiment":"neutral","sentiment_score":0.0671647921204567},{"text":"Yep.","start":606.045,"end":606.545,"sentiment":"neutral","sentiment_score":0.07549788057804108},{"text":"Yeah.","start":610.205,"end":610.705,"sentiment":"neutral","sentiment_score":0.07224351167678833},{"text":"Yeah.","start":626.15,"end":626.65,"sentiment":"neutral","sentiment_score":0.020013727247714996},{"text":"Wait.","start":638.315,"end":638.63495,"sentiment":"neutral","sentiment_score":0.007921908050775528}],"sentiment":"neutral","sentiment_score":0.05683344312840038,"num_words":9,"start":584.375,"end":638.63495},{"sentences":[{"text":"Do I need to connect to the Internet on the laptop?","start":638.63495,"end":641.295,"sentiment":"neutral","sentiment_score":0.01681680435484106},{"text":"So btest.net.","start":647.06995,"end":648.75,"sentiment":"neutral","sentiment_score":0.025662673637270927},{"text":"Yeah?","start":648.75,"end":649.25,"sentiment":"neutral","sentiment_score":0.04028663784265518},{"text":"Zero four zero three.","start":663.16504,"end":664.86505,"sentiment":"neutral","sentiment_score":0.026212422642856836},{"text":"Yep.","start":667.645,"end":668.145,"sentiment":"neutral","sentiment_score":0.029313623905181885}],"sentiment":"neutral","sentiment_score":0.0216189551314241,"num_words":19,"start":638.63495,"end":668.145},{"sentences":[{"text":"No.","start":684.46497,"end":684.705,"sentiment":"neutral","sentiment_score":-0.05303741991519928},{"text":"I mean, Sydney.","start":684.705,"end":685.605,"sentiment":"neutral","sentiment_score":-0.05112585425376892},{"text":"Mhmm.","start":692.545,"end":693.045,"sentiment":"neutral","sentiment_score":0.021022869274020195},{"text":"Yeah.","start":705.24,"end":705.72003,"sentiment":"neutral","sentiment_score":0.031735699623823166},{"text":"Okay.","start":705.72003,"end":706.22003,"sentiment":"neutral","sentiment_score":0.03172800689935684}],"sentiment":"neutral","sentiment_score":-0.017418343839900836,"num_words":7,"start":684.46497,"end":706.22003},{"sentences":[{"text":"Well, I'm just running the space test now.","start":706.28,"end":708.7,"sentiment":"neutral","sentiment_score":0.03989091934636235},{"text":"It's just loading it.","start":721.225,"end":723.565,"sentiment":"neutral","sentiment_score":0.1565680056810379},{"text":"Okay.","start":723.865,"end":724.26495,"sentiment":"neutral","sentiment_score":0.13474465906620026},{"text":"So one's done.","start":724.26495,"end":725.40497,"sentiment":"neutral","sentiment_score":0.13339362541834512},{"text":"Okay.","start":733.84,"end":734.34,"sentiment":"neutral","sentiment_score":0.08577337861061096}],"sentiment":"neutral","sentiment_score":0.09212342890746453,"num_words":17,"start":706.28,"end":734.34},{"sentences":[{"text":"It's sunny today.","start":740.235,"end":741.295,"sentiment":"positive","sentiment_score":0.43173834681510925},{"text":"It's nice.","start":741.355,"end":742.01495,"sentiment":"positive","sentiment_score":0.5977953374385834},{"text":"Who are you?","start":744.795,"end":745.695,"sentiment":"neutral","sentiment_score":0.04132269819577535},{"text":"You're in Melbourne?","start":747.915,"end":748.815,"sentiment":"neutral","sentiment_score":0.02636442519724369},{"text":"Oh, wow.","start":750.95496,"end":751.77496,"sentiment":"neutral","sentiment_score":-0.07574554532766342}],"sentiment":"neutral","sentiment_score":0.19556738421894038,"num_words":13,"start":740.235,"end":751.77496},{"sentences":[{"text":"It's taking so long just to send a message.","start":752.235,"end":754.65497,"sentiment":"neutral","sentiment_score":-0.18374155958493552},{"text":"I'm just sending it now.","start":773.355,"end":775.375,"sentiment":"neutral","sentiment_score":-0.06462527364492417},{"text":"Okay.","start":778.475,"end":778.975,"sentiment":"neutral","sentiment_score":-0.009748068638145924},{"text":"Yep.","start":779.51495,"end":780.01495,"sentiment":"neutral","sentiment_score":-0.001974620623514056},{"text":"Mhmm.","start":798.305,"end":798.785,"sentiment":"neutral","sentiment_score":-0.014667661860585213}],"sentiment":"neutral","sentiment_score":-0.11783475033007562,"num_words":17,"start":752.235,"end":798.785},{"sentences":[{"text":"Yep.","start":798.785,"end":799.285,"sentiment":"neutral","sentiment_score":0.10206474363803864},{"text":"Yeah.","start":802.305,"end":802.805,"sentiment":"neutral","sentiment_score":0.02729730494320393},{"text":"Okay.","start":807.185,"end":807.685,"sentiment":"neutral","sentiment_score":0.06602530926465988},{"text":"Yep.","start":817.9,"end":818.4,"sentiment":"neutral","sentiment_score":0.07111173123121262},{"text":"Okay.","start":837.23,"end":837.63,"sentiment":"neutral","sentiment_score":0.02964217029511929}],"sentiment":"neutral","sentiment_score":0.05922825187444687,"num_words":5,"start":798.785,"end":837.63},{"sentences":[{"text":"This time it's a bit different.","start":837.63,"end":839.25,"sentiment":"neutral","sentiment_score":-0.06129063665866852},{"text":"Download is not good.","start":843.95,"end":845.41,"sentiment":"negative","sentiment_score":-0.3675735592842102},{"text":"Four.","start":849.31,"end":849.81,"sentiment":"neutral","sentiment_score":-0.010947886854410172},{"text":"Yeah.","start":858.015,"end":858.515,"sentiment":"neutral","sentiment_score":-0.05659058317542076},{"text":"Mhmm.","start":869.94,"end":870.44,"sentiment":"neutral","sentiment_score":0.0115375854074955}],"sentiment":"neutral","sentiment_score":-0.14569530320855287,"num_words":13,"start":837.63,"end":870.44},{"sentences":[{"text":"Okay.","start":875.06,"end":875.56,"sentiment":"neutral","sentiment_score":0.004750962369143963},{"text":"So I searched Sydney.","start":875.62,"end":877.07996,"sentiment":"neutral","sentiment_score":0.0009698120411485434},{"text":"Sydney.","start":886.355,"end":886.835,"sentiment":"neutral","sentiment_score":0.01924995332956314},{"text":"What one?","start":886.835,"end":887.575,"sentiment":"neutral","sentiment_score":-0.0036469181068241596},{"text":"They've got Sydney Telstra, Sydney office.","start":889.075,"end":891.415,"sentiment":"neutral","sentiment_score":-0.0034445172253375254}],"sentiment":"neutral","sentiment_score":-5.769693026585239e-6,"num_words":14,"start":875.06,"end":891.415},{"sentences":[{"text":"Okay.","start":896.22,"end":896.72,"sentiment":"neutral","sentiment_score":0.051782965660095215},{"text":"Yeah.","start":919.67,"end":920.17,"sentiment":"neutral","sentiment_score":0.002110108733177185},{"text":"No.","start":929.75,"end":929.99,"sentiment":"neutral","sentiment_score":-0.05549100041389465},{"text":"But even changing it to Telstra Sydney, my download's 6.25 now.","start":929.99,"end":934.89,"sentiment":"neutral","sentiment_score":-0.04369442588226362},{"text":"Okay.","start":942.535,"end":943.035,"sentiment":"neutral","sentiment_score":0.013295180164277554}],"sentiment":"neutral","sentiment_score":-0.0312627620374163,"num_words":15,"start":896.22,"end":943.035},{"sentences":[{"text":"And the upload was 64.","start":943.495,"end":945.595,"sentiment":"neutral","sentiment_score":-0.0035028129816055296},{"text":"Let me check.","start":946.295,"end":960.26,"sentiment":"neutral","sentiment_score":-0.06894152332097292},{"text":"What is it?","start":960.26,"end":961.24,"sentiment":"neutral","sentiment_score":-0.00033188114563624066},{"text":"No.","start":971.46497,"end":971.705,"sentiment":"neutral","sentiment_score":-0.2861543297767639},{"text":"I don't have it.","start":971.705,"end":972.505,"sentiment":"neutral","sentiment_score":-0.25963524729013443}],"sentiment":"neutral","sentiment_score":-0.0968768498278223,"num_words":16,"start":943.495,"end":972.505},{"sentences":[{"text":"It's my daughter's school laptop.","start":972.505,"end":974.365,"sentiment":"neutral","sentiment_score":-0.13623521625995635},{"text":"Yeah.","start":985.38995,"end":985.88995,"sentiment":"neutral","sentiment_score":0.10608350485563278},{"text":"I'll run a few.","start":987.03503,"end":988.655,"sentiment":"neutral","sentiment_score":0.09475362300872803},{"text":"Just see now it came up with download 4.66.","start":991.195,"end":994.575,"sentiment":"neutral","sentiment_score":0.04180060306357013},{"text":"Even more.","start":995.675,"end":996.575,"sentiment":"neutral","sentiment_score":0.01702886214479804}],"sentiment":"neutral","sentiment_score":0.010199288926309063,"num_words":21,"start":972.505,"end":996.575},{"sentences":[{"text":"I'm just trying Optus.","start":1023.085,"end":1024.785,"sentiment":"neutral","sentiment_score":-0.0006974583957344294},{"text":"Okay.","start":1039.66,"end":1040.16,"sentiment":"neutral","sentiment_score":0.0050475988537073135},{"text":"Office is showing 10.69 download.","start":1041.66,"end":1044.4,"sentiment":"neutral","sentiment_score":0.005885163322091103},{"text":"In Sydney.","start":1060.6499,"end":1061.5499,"sentiment":"neutral","sentiment_score":0.0036101648584008217},{"text":"Sydney.","start":1068.0099,"end":1068.5099,"sentiment":"neutral","sentiment_score":0.005495727993547916}],"sentiment":"neutral","sentiment_score":0.00341535689165959,"num_words":13,"start":1023.085,"end":1068.5099},{"sentences":[{"text":"GSO network?","start":1075.545,"end":1076.525,"sentiment":"neutral","sentiment_score":0.012131086084991693},{"text":"Yeah?","start":1076.745,"end":1077.245,"sentiment":"neutral","sentiment_score":0.014775529503822328},{"text":"Mhmm.","start":1077.465,"end":1077.965,"sentiment":"neutral","sentiment_score":0.014065826311707497},{"text":"Or digital pacific?","start":1078.665,"end":1079.9451,"sentiment":"neutral","sentiment_score":0.008130162333448729},{"text":"Which one?","start":1079.9451,"end":1080.765,"sentiment":"neutral","sentiment_score":0.01649233140051365}],"sentiment":"neutral","sentiment_score":0.01227540864298741,"num_words":9,"start":1075.545,"end":1080.765},{"sentences":[{"text":"Yes.","start":1082.985,"end":1083.485,"sentiment":"neutral","sentiment_score":0.030711472034454346},{"text":"Okay.","start":1084.665,"end":1085.165,"sentiment":"neutral","sentiment_score":0.022240467369556427},{"text":"That's 19.27.","start":1105.0751,"end":1107.0951,"sentiment":"neutral","sentiment_score":0.022735957987606525},{"text":"Yeah.","start":1107.9551,"end":1108.4551,"sentiment":"neutral","sentiment_score":0.007326614111661911},{"text":"Okay.","start":1116.0701,"end":1116.5701,"sentiment":"neutral","sentiment_score":-0.049873024225234985}],"sentiment":"neutral","sentiment_score":0.009312907544275125,"num_words":6,"start":1082.985,"end":1116.5701},{"sentences":[{"text":"Seems the second time around Seagullworth.","start":1139.455,"end":1141.875,"sentiment":"neutral","sentiment_score":-0.02143610967323184},{"text":"Seventeen point seven four.","start":1144.89,"end":1146.75,"sentiment":"neutral","sentiment_score":0.009709080448374152},{"text":"Uploads reaching it's almost done.","start":1150.65,"end":1154.27,"sentiment":"neutral","sentiment_score":-0.032847021520137784},{"text":"In the eighties.","start":1154.65,"end":1155.79,"sentiment":"neutral","sentiment_score":-0.0633607842028141},{"text":"67.","start":1161.075,"end":1162.5349,"sentiment":"neutral","sentiment_score":-0.03098844736814499}],"sentiment":"neutral","sentiment_score":-0.02500453914858793,"num_words":19,"start":1139.455,"end":1162.5349},{"sentences":[{"text":"6067.33.","start":1163.635,"end":1166.9349,"sentiment":"neutral","sentiment_score":-0.01763720065355301},{"text":"No.","start":1169.235,"end":1169.6349,"sentiment":"neutral","sentiment_score":-0.0997764766216278},{"text":"The upload and download was 17.7.","start":1169.6349,"end":1173.04,"sentiment":"neutral","sentiment_score":-0.0719652312497298},{"text":"Where's the Internet?","start":1184.0549,"end":1185.195,"sentiment":"neutral","sentiment_score":-0.11579699317614238},{"text":"How do you see what you're connected to?","start":1185.2549,"end":1187.2749,"sentiment":"neutral","sentiment_score":-0.06292832596227527}],"sentiment":"neutral","sentiment_score":-0.07368540273685205,"num_words":19,"start":1163.635,"end":1187.2749},{"sentences":[{"text":"So should I connect to Airtel 2.4?","start":1193.8949,"end":1197.5149,"sentiment":"neutral","sentiment_score":-0.0588561264531953},{"text":"No.","start":1205.42,"end":1205.66,"sentiment":"neutral","sentiment_score":-0.1398990899324417},{"text":"Download 14.5167 upload.","start":1205.66,"end":1209.36,"sentiment":"neutral","sentiment_score":-0.1276101420323054},{"text":"So 22.8.","start":1255.1799,"end":1257.2,"sentiment":"neutral","sentiment_score":0.002732639666646719},{"text":"Mhmm.","start":1284.33,"end":1284.83,"sentiment":"neutral","sentiment_score":0.01074528880417347}],"sentiment":"neutral","sentiment_score":-0.06560798807601843,"num_words":14,"start":1193.8949,"end":1284.83},{"sentences":[{"text":"Yeah.","start":1300.655,"end":1300.975,"sentiment":"neutral","sentiment_score":0.019884593784809113},{"text":"I did today.","start":1300.975,"end":1301.955,"sentiment":"neutral","sentiment_score":0.03853085761268934},{"text":"I don't think it's any better.","start":1339.89,"end":1341.43,"sentiment":"neutral","sentiment_score":-0.25730326523383457},{"text":"It's 16.98 down the road.","start":1342.05,"end":1344.945,"sentiment":"neutral","sentiment_score":0.004214006732217968},{"text":"Mhmm.","start":1370.17,"end":1370.65,"sentiment":"neutral","sentiment_score":0.016125213354825974}],"sentiment":"neutral","sentiment_score":-0.08569669861026341,"num_words":16,"start":1300.655,"end":1370.65},{"sentences":[{"text":"Mhmm.","start":1370.65,"end":1371.15,"sentiment":"neutral","sentiment_score":0.04833491891622543},{"text":"Okay.","start":1390.94,"end":1391.44,"sentiment":"neutral","sentiment_score":0.0026568956673145294},{"text":"Yeah.","start":1391.82,"end":1392.32,"sentiment":"neutral","sentiment_score":0.02604629471898079},{"text":"Yep.","start":1411.255,"end":1411.755,"sentiment":"neutral","sentiment_score":-0.034239985048770905},{"text":"Yeah.","start":1423.99,"end":1424.49,"sentiment":"neutral","sentiment_score":-0.07653401046991348}],"sentiment":"neutral","sentiment_score":-0.006747177243232727,"num_words":5,"start":1370.65,"end":1424.49},{"sentences":[{"text":"Mhmm.","start":1431.105,"end":1431.605,"sentiment":"neutral","sentiment_score":0.02506162226200104},{"text":"Okay.","start":1447.48,"end":1447.98,"sentiment":"neutral","sentiment_score":0.0936913564801216},{"text":"Yeah.","start":1459.005,"end":1459.505,"sentiment":"neutral","sentiment_score":0.06115906313061714},{"text":"Okay.","start":1460.045,"end":1460.545,"sentiment":"neutral","sentiment_score":0.074166439473629},{"text":"Yep.","start":1465.165,"end":1465.665,"sentiment":"neutral","sentiment_score":0.01457272842526436}],"sentiment":"neutral","sentiment_score":0.05373024195432663,"num_words":5,"start":1431.105,"end":1465.665},{"sentences":[{"text":"Yep.","start":1466.8451,"end":1467.3451,"sentiment":"neutral","sentiment_score":0.03855741769075394},{"text":"Yeah.","start":1470.51,"end":1470.83,"sentiment":"neutral","sentiment_score":0.0559769868850708},{"text":"Sure.","start":1470.83,"end":1471.07,"sentiment":"neutral","sentiment_score":0.05742445215582848},{"text":"So what's the download page meant to be?","start":1471.07,"end":1473.65,"sentiment":"neutral","sentiment_score":0.013716540299355984},{"text":"Like, on oh, okay.","start":1473.71,"end":1480.13,"sentiment":"neutral","sentiment_score":0.012208866188302636}],"sentiment":"neutral","sentiment_score":0.020701776258647442,"num_words":15,"start":1466.8451,"end":1480.13},{"sentences":[{"text":"Yeah.","start":1480.1901,"end":1480.51,"sentiment":"neutral","sentiment_score":0.012684260495007038},{"text":"No worries.","start":1480.51,"end":1481.23,"sentiment":"neutral","sentiment_score":-0.005992000922560692},{"text":"Alright.","start":1481.23,"end":1481.63,"sentiment":"neutral","sentiment_score":0.02344352565705776},{"text":"Well, I'll turn it off now.","start":1481.63,"end":1483.17,"sentiment":"neutral","sentiment_score":-0.02922274141261975},{"text":"Yeah.","start":1484.565,"end":1484.885,"sentiment":"neutral","sentiment_score":-0.0037882300093770023}],"sentiment":"neutral","sentiment_score":-0.014089172198013826,"num_words":11,"start":1480.1901,"end":1484.885},{"sentences":[{"text":"I'll turn it off now, and I'll wait for your call.","start":1484.885,"end":1487.5449,"sentiment":"neutral","sentiment_score":-0.07556575274264271},{"text":"I'll pull the plug out.","start":1489.605,"end":1490.645,"sentiment":"neutral","sentiment_score":0.005218806862831116},{"text":"Yep.","start":1490.645,"end":1491.145,"sentiment":"neutral","sentiment_score":0.015472307801246645},{"text":"Sure.","start":1491.845,"end":1492.325,"sentiment":"positive","sentiment_score":0.435119092464447},{"text":"Alright.","start":1492.325,"end":1492.825,"sentiment":"positive","sentiment_score":0.4382326304912567}],"sentiment":"neutral","sentiment_score":0.004404988679054536,"num_words":19,"start":1484.885,"end":1492.825},{"sentences":[{"text":"No worries.","start":1492.885,"end":1493.445,"sentiment":"neutral","sentiment_score":0.14360928535461426},{"text":"Thank you so much.","start":1493.445,"end":1494.565,"sentiment":"positive","sentiment_score":0.6382976323366165},{"text":"Bye.","start":1494.565,"end":1495.065,"sentiment":"positive","sentiment_score":0.49342066049575806}],"sentiment":"positive","sentiment_score":0.4762613943644932,"num_words":7,"start":1492.885,"end":1495.065}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Airtel tech support.\n\nChannel 1: Oh, hi. How are you going?\n\nChannel 0: Good. How are you?\n\nChannel 1: Yeah. Not too bad. I just wanted you to check my Internet for me because it's been running really slow, and,\n\nChannel 0: Must be the weather.\n\nChannel 1: you know, I don't know what it is.\n\nChannel 0: May I have the first name of the account holder, please?\n\nChannel 1: Linda,\n\nChannel 0: How do you spell that?\n\nChannel 1: l I n d a, is my\n\nChannel 0: Oh,\n\nChannel 1: first\n\nChannel 0: sorry.\n\nChannel 1: name.\n\nChannel 0: Linda. Sorry. I didn't hear that. Sorry about that.\n\nChannel 1: That's alright.\n\nChannel 0: That's an easy one. So we've got how many okay. Is that Linda Hakolm?\n\nChannel 1: Yes. It is.\n\nChannel 0: Okay. You have you have you have oh, so you got a 140 Mbps. How are you noticing that the the speed or the service is slow? What what do\n\nChannel 1: Well,\n\nChannel 0: you notice?\n\nChannel 1: we can't really connect onto the Internet. Like, even, like, on iPads and laptops. Like, it just says no Internet connection. And even, like, my son when he tries to game, it's very slow. Like, it just keeps lagging.\n\nChannel 0: Okay.\n\nChannel 1: So I've reset it now. Like, I've turned it off\n\nChannel 0: Now now what\n\nChannel 1: between the\n\nChannel 0: I'll what\n\nChannel 1: rest.\n\nChannel 0: I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it.\n\nChannel 1: Yeah.\n\nChannel 0: Just hang\n\nChannel 1: Okay.\n\nChannel 0: on a sec.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: We did that, and then everything just gotta work. You look we've had I know we've had some IP issues,\n\nChannel 1: Yeah.\n\nChannel 0: but that look. If people understood what what is involved behind it, they'll they'll freak you out. Because a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all\n\nChannel 1: Yes.\n\nChannel 0: that stuff. But anyway, that's another story. But that's what caused all this because we've done upgrades\n\nChannel 1: Okay.\n\nChannel 0: on IPs before. We never had this problem up until lately when they did this restriction for 16 year olds. TikTok, da da da. Everybody's having the same problem. Yeah.\n\nIt's just\n\nChannel 1: Oh,\n\nChannel 0: been crazy.\n\nChannel 1: okay. Yeah. Because I really don't wanna change Internet providers, but I just don't feel like it's,\n\nChannel 0: We\n\nChannel 1: you\n\nChannel 0: don't\n\nChannel 1: know,\n\nChannel 0: wanna\n\nChannel 1: very\n\nChannel 0: we\n\nChannel 1: strong.\n\nChannel 0: do not wanna lose you, Linda.\n\nChannel 1: No. Thank you.\n\nChannel 0: We we love you.\n\nChannel 1: No. Thank you. Like, I don't want it either, but I just I don't know. I don't know if it's\n\nChannel 0: Okay.\n\nChannel 1: the plan that I'm on or it's, like\n\nChannel 0: No.\n\nChannel 1: you said,\n\nChannel 0: No. No.\n\nChannel 1: the issue.\n\nChannel 0: No. It's got a lot to it had it had a lot to do with the boost this boost upgrade\n\nChannel 1: Yes.\n\nChannel 0: also. Even with MBN when they did the boost upgrade last year, we have problems on the MBN because\n\nChannel 1: Okay.\n\nChannel 0: we also do MBN and all that stuff too. There's been a boost upgrade here a couple of months ago. It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one. So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps. Now how that works is a lot of people think they're gonna get 500 speed.\n\nThey're not. They're still\n\nChannel 1: Yep.\n\nChannel 0: gonna get the 100 speed. What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost\n\nChannel 1: Yeah.\n\nChannel 0: upgrade. But\n\nChannel 1: Okay.\n\nChannel 0: to do that, I just wanna ask you a question. Is your router a Wi Fi six or a seven?\n\nChannel 1: My router is just the black one. It's like just the black router that I got from Airtel. How\n\nChannel 0: Okay.\n\nChannel 1: can I\n\nChannel 0: So\n\nChannel 1: tell?\n\nChannel 0: how long ago was this?\n\nChannel 1: Probably about a year ago.\n\nChannel 0: Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes. But\n\nChannel 1: Okay.\n\nChannel 0: when you say a black one a black one, now you got\n\nChannel 1: It's got,\n\nChannel 0: me confused.\n\nChannel 1: like, Flash Week four antennas on it.\n\nChannel 0: What name is on there?\n\nChannel 1: It says model w r x b one dash a o.\n\nChannel 0: Oh, is it the Mercurio?\n\nChannel 1: Maybe.\n\nChannel 0: Yeah. I know which one that yeah. Yeah. It is. It's a yeah.\n\nThat's a Wi Fi six. Yeah. They're all Wi Fi six. So that's alright. Give me one sec.\n\nBecause\n\nChannel 1: No.\n\nChannel 0: for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Let me just I'm gonna cut your Internet off now. Just hang on a sec.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just where are we? Where are we? It doesn't take long, but, yeah, I'll do it while I've got you online that way. Alright. The password.\n\nYep.\n\nChannel 1: Yeah. He's\n\nChannel 0: Copy.\n\nChannel 1: just gonna cut it off to the he's gonna reset it.\n\nChannel 0: Nice. Alright. So we're on a 140. Okay. So that's gonna be deleted.\n\nOkay. So we've just cut your Internet off. It might still fly for a couple of seconds, but it should cut off. So I'm just gonna check your NTD box. You have a black one on the wall.\n\nRight?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Cool. Are you sure? Yes. Okay.\n\nSo that's come on. Just waiting for the up okay. That's happened. So let's go to services. Internet service.\n\nThat was the 140. Yep.\n\nChannel 1: So even if I increase the, like, speed or whatever, like because I'm on that plan,\n\nChannel 0: Mhmm.\n\nChannel 1: Do you think it's gonna be faster speed?\n\nChannel 0: What what PlayStation is your son using?\n\nChannel 1: You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is.\n\nChannel 0: Okay. So the okay. So that's got nothing to do with the modem. That's got to do with the coverage.\n\nChannel 1: Yeah.\n\nChannel 0: Hang on. Let me just finish this off. Hang on a\n\nChannel 1: Yes.\n\nChannel 0: sec. Okay. So let's say that's done. And oh, no. Hang on.\n\nWhere are we? This one here. First. Alright. So that's all done.\n\nI'm gonna get you to when I'm just gonna get you to not yet. When the service comes on, just to unplug the router for ten thirty seconds and then\n\nChannel 1: Like,\n\nChannel 0: plug it back in?\n\nChannel 1: the power to it?\n\nChannel 0: Yeah. The power that's plugged in the back of the router, there's a little cable.\n\nChannel 1: Yeah.\n\nChannel 0: How is it? But not yet. Not just yet. I'll tell you when. Hang on.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. So that's done. That's done. That's done. Yep.\n\nJust you probably might have noticed that the maybe the light on the router has gone red.\n\nChannel 1: No. It's still green.\n\nChannel 0: Okay. Well, that's good. That's a good sign. Then it'll just come on. It takes about a couple of minutes for it to come back on.\n\nOnce I tell you it's on, just quickly pull the plug out, just count the 30, put it back in.\n\nChannel 1: Yes.\n\nChannel 0: And then do you have a laptop or anything like that?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, good. So what we'll do is we'll run a couple of tests on your laptop\n\nChannel 1: Yeah.\n\nChannel 0: and take it from there. But the Xbox, you know, 140 is plenty. Does it play I\n\nChannel 1: Like,\n\nChannel 0: shouldn't\n\nChannel 1: just, you\n\nChannel 0: I\n\nChannel 1: know,\n\nChannel 0: shouldn't\n\nChannel 1: play\n\nChannel 0: say that.\n\nChannel 1: escape.\n\nChannel 0: I sorry?\n\nChannel 1: Yeah. Like, the Fortnite games and\n\nChannel 0: So is is he playing any, like, professional games or anything like that?\n\nChannel 1: just, you know, like, the fighting games and that.\n\nChannel 0: Yeah. Because some of those\n\nChannel 1: Like,\n\nChannel 0: graphics.\n\nChannel 1: card games card games. You know?\n\nChannel 0: Yeah. But the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100. If anybody else is using the Internet, it might cause a little bit of\n\nChannel 1: Lag.\n\nChannel 0: not lag. There's another word for it that doesn't allow it to work to its oh, yeah. Let's let's leave it at lagging so\n\nChannel 1: Yeah.\n\nChannel 0: we understand\n\nChannel 1: Okay.\n\nChannel 0: what we're saying.\n\nChannel 1: Yeah.\n\nChannel 0: But that's if they're playing really high density colors with as I said, the graphics are a bit\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: My\n\nChannel 0: Okay.\n\nChannel 1: type of\n\nChannel 0: Alright.\n\nChannel 1: system.\n\nChannel 0: So your service is now back online. So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall. It's just isolated from power altogether.\n\nChannel 1: Yes. I've\n\nChannel 0: Some\n\nChannel 1: done.\n\nChannel 0: people switch it off from the wall. That doesn't work because there's still a static electricity going through there. Some people\n\nChannel 1: Yep.\n\nChannel 0: pull the power from the wall. There's still static electricity in the table. But\n\nChannel 1: Okay.\n\nChannel 0: doing it this way, it just isolates it completely from the power. So just do that for thirty seconds.\n\nChannel 1: Yeah.\n\nChannel 0: Once you've reached thirty seconds, then you can just plug it back in. But let let me just double check that it's offline. That have you got it off now?\n\nChannel 1: Yeah. Yeah. It's all.\n\nChannel 0: Keep it keep it out until I say so. Hang on. It's\n\nChannel 1: Yeah.\n\nChannel 0: still showing offline. It's got a online, so it's got a shell offline, Then you can plug it back in. If it shows online, it means it's still\n\nChannel 1: Yeah.\n\nChannel 0: running.\n\nChannel 1: Should I take\n\nChannel 0: Okay.\n\nChannel 1: the\n\nChannel 0: Okay. It's offline now. Now you can plug it back in. Alright. Now I just gotta\n\nChannel 1: Okay.\n\nChannel 0: wait for it to sync again. Come back online. Then I want you to go to your laptop. I want you to open up your Chrome.\n\nChannel 1: Yep.\n\nChannel 0: And in in the URL of that Chrome,\n\nChannel 1: Yeah.\n\nChannel 0: I want you to write in the speedtestaltogether.net. Let me see if your service is backed up yet. That's not backed up yet. Hang on a sec. Yes.\n\nSpeedtest.net. But nothing will happen now because your your service is\n\nChannel 1: Yeah.\n\nChannel 0: still Okay. Now your service is online. So I'm gonna give you a mobile number. Can you write it down, please? Or\n\nChannel 1: Wait.\n\nChannel 0: because\n\nChannel 1: Do\n\nChannel 0: I want\n\nChannel 1: I need\n\nChannel 0: you to\n\nChannel 1: to connect to the Internet on the laptop?\n\nChannel 0: sorry?\n\nChannel 1: So btest.net. Yeah?\n\nChannel 0: Yeah. Altogether. Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403\n\nChannel 1: Zero four zero three.\n\nChannel 0: 763\n\nChannel 1: Yep.\n\nChannel 0: 744. So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with. Because you're in where are you in? Canberra?\n\nChannel 1: No. I mean, Sydney.\n\nChannel 0: Okay. So it's communicating with Sydney. So we need at least three of those, three runs. Send\n\nChannel 1: Mhmm.\n\nChannel 0: us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah,\n\nChannel 1: Well, I'm\n\nChannel 0: please.\n\nChannel 1: just running the space test\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: now.\n\nChannel 0: Yeah. No worries. Take your take your time. There's no no rush.\n\nChannel 1: It's just loading it. Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: one's done.\n\nChannel 0: Yep. Send me a photo of that,\n\nChannel 1: Okay.\n\nChannel 0: please. And how's the weather up there?\n\nChannel 1: It's sunny today. It's nice.\n\nChannel 0: Oh, you lucky guys. Now I'm in\n\nChannel 1: Who\n\nChannel 0: a training\n\nChannel 1: are you?\n\nChannel 0: in Coles, Melbourne.\n\nChannel 1: You're in Melbourne?\n\nChannel 0: And you're the beach too.\n\nChannel 1: Oh, wow. It's taking so long just to send a message.\n\nChannel 0: Yeah. But that's that's got to do with the phone. That's got nothing to do with Internet. Do you have do you guys have WhatsApp?\n\nChannel 1: I'm just sending it now.\n\nChannel 0: Okay. I've got something here.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Okay. So you got 49. You're using Leadtel and Airtel Australia's 163.4. Alright. Now can you can you do another one?\n\nBecause 49 is just showing us it just keeps starting it off and just running one more.\n\nChannel 1: Mhmm.\n\nChannel 0: Because your\n\nChannel 1: Yep.\n\nChannel 0: upload is good. It's it's higher than what it should be. It's\n\nChannel 1: Yeah.\n\nChannel 0: you upload 68. It should only be it should be under 40.\n\nChannel 1: Okay.\n\nChannel 0: I just click on go again, and that's it.\n\nChannel 1: Yep. Okay. This time it's a bit different.\n\nChannel 0: Yeah. Send me the photo, please. Is it good or bad? No. No.\n\nDon't tell me\n\nChannel 1: Download\n\nChannel 0: I wanna see\n\nChannel 1: is\n\nChannel 0: the photo.\n\nChannel 1: not good.\n\nChannel 0: What's the download speed? 14.\n\nChannel 1: Four.\n\nChannel 0: Okay. Change. Okay. See where you got Leaptel, you got Melbourne, change server.\n\nChannel 1: Yeah.\n\nChannel 0: Now that's that's something not right there because your upload's too high. Download's too low. Why is that? Okay. Can you click on change server\n\nChannel 1: Mhmm.\n\nChannel 0: and allocate one from Sydney?\n\nChannel 1: Okay. So I searched Sydney.\n\nChannel 0: Yeah. Yeah. Enter Cindy. Whatever. Would would whichever one you're fine.\n\nSo your your\n\nChannel 1: Sydney.\n\nChannel 0: ping\n\nChannel 1: What\n\nChannel 0: m s\n\nChannel 1: one?\n\nChannel 0: is only sorry?\n\nChannel 1: They've got Sydney Telstra, Sydney office.\n\nChannel 0: Whichever one. Get the Telstra one off. Just whatever. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly. But let's yeah. Because your ping's only 29, so you shouldn't be getting 14. You should be getting a lot more than that. But\n\nChannel 1: Yeah.\n\nChannel 0: it all the all the speed's gone through the upload, not the download, if that makes sense. Yeah. The upload's really high, 81. It shouldn't be that high.\n\nChannel 1: No. But even changing it to Telstra Sydney, my download's 6.25 now.\n\nChannel 0: Alright. Do another one with Telstra.\n\nChannel 1: Okay. And the upload was 64.\n\nChannel 0: Yeah.\n\nChannel 1: Let\n\nChannel 0: No.\n\nChannel 1: me\n\nChannel 0: The upload's too high. So it's it's it's telling me that it's not regulating yet. Do you have TeamViewer installed in your laptop?\n\nChannel 1: check. What is it?\n\nChannel 0: TeamViewer, t e a m viewer. Because we can run a support check from our end through your laptop if you want.\n\nChannel 1: No. I don't have it. It's my daughter's school laptop.\n\nChannel 0: Yeah. Okay. If you can if you can I'll let your daughter know if we can do that. I can log in from here and do all the line tests myself instead of you. Anyway, run run a couple of more\n\nChannel 1: Yeah.\n\nChannel 0: tests, please. Yep.\n\nChannel 1: I'll\n\nChannel 0: If\n\nChannel 1: run\n\nChannel 0: I maybe\n\nChannel 1: a few.\n\nChannel 0: select another server.\n\nChannel 1: Just see now it came up with download 4.66. Even more.\n\nChannel 0: Mhmm. No. That doesn't make sense. Hang on a sec. Doesn't make sense at all.\n\nAlright. Just run a few more. See, I might probably need to go down for it to come back up again. I don't know. In the Sydney servers, can you see Digital Pacific?\n\nChannel 1: I'm just trying Optus.\n\nChannel 0: Okay. Try Optus. Yeah. You'll need to try each change at least twice.\n\nChannel 1: Okay. Office is showing 10.69 download.\n\nChannel 0: Okay. It looks like it's it needs to go down before it comes back up again. So open up change server and see if you can find digital pacific or GSL networks.\n\nChannel 1: In Sydney.\n\nChannel 0: Yeah.\n\nChannel 1: Sydney. GSO network? Yeah?\n\nChannel 0: Yeah. Yeah. Select\n\nChannel 1: Mhmm.\n\nChannel 0: that one.\n\nChannel 1: Or digital pacific? Which\n\nChannel 0: Well,\n\nChannel 1: one?\n\nChannel 0: digital pacific better if you don't mind.\n\nChannel 1: Yes. Okay. That's 19.27.\n\nChannel 0: Yeah. I know.\n\nChannel 1: Yeah.\n\nChannel 0: But it's only just you need to run a few now, at least another two or three. See if it starts to go up again.\n\nChannel 1: Okay.\n\nChannel 0: If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening.\n\nChannel 1: Seems the second time around Seagullworth.\n\nChannel 0: Yep. Keep going.\n\nChannel 1: Seventeen point seven four.\n\nChannel 0: But what's the upload?\n\nChannel 1: Uploads reaching it's almost done. In the eighties.\n\nChannel 0: Yeah. There's there's gotta be something not right there. It's inverting.\n\nChannel 1: 67.\n\nChannel 0: It's in\n\nChannel 1: 6067.33.\n\nChannel 0: That's the download now?\n\nChannel 1: No. The upload and download was 17.7.\n\nChannel 0: Okay. Can we run another one, please? That's sounds a bit weird that does.\n\nChannel 1: Where's the Internet? How do you see what you're connected to? So should I connect to Airtel 2.4?\n\nChannel 0: It doesn't really matter. 2.45 g. Five g is obviously gonna give you a bit of bandwidth. So\n\nChannel 1: No. Download 14.5167 upload.\n\nChannel 0: Okay. Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening? Because you shouldn't be getting that an upload that high. And I'm not sure if this has got to do with the boost because we've had a few issues with that as well. Okay.\n\nHang on. Let me just try something here. Do it one more time. Okay. The eight the profile is 19 on display.\n\nThat's too high. Okay. So let's where'd where'd we go with the last one?\n\nChannel 1: So 22.8.\n\nChannel 0: Can you send me a photo of that, please? I'm just gonna reset your the n t d box. Just waiting for that to happen. Okay. That's happened.\n\nCan you now run at least another two more speed tests, please? I'll just reset the NTD box on the wall, the black one.\n\nChannel 1: Mhmm.\n\nChannel 0: Oh, one last thing. Have you ever unplugged your router in the last month for about twenty minutes?\n\nChannel 1: Yeah. I did today.\n\nChannel 0: Okay. Today but now that we've reset everything, you might need to do it all over again. Sorry. I know it's a pain. I hate it too, but these these routers, they have a okay.\n\nSo we got 2267. So the ping is 31, so that shouldn't be in the and it's Digital Pacific. Normally, Digital Pacific is good. Alright. Can if you run one now, what's better again?\n\nThe same? Pretty much the same or better?\n\nChannel 1: I don't think it's any better. It's 16.98\n\nChannel 0: Okay.\n\nChannel 1: down the road.\n\nChannel 0: Well, I want you to do can you do this, please? Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again. So just unplug that for twenty minutes. I'll call you back when to plug it back in. And the NTD box on the wall,\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: we should be able to unplug that for twenty minutes also. So that way everything gets refreshed. So but this you need to pull the power plugs out from the devices, not switch it off or anything like that. Nothing happens. It just\n\nChannel 1: Okay. Yeah.\n\nChannel 0: yeah. It's gotta be, yeah, it's gotta be isolated from the power. And a lot of people, they yeah. Because see, these these devices, they've got processes in them. Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug.\n\nChannel 1: Yep.\n\nChannel 0: Alright? And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully\n\nChannel 1: Yeah.\n\nChannel 0: restore itself. So by isolating it completely, we pull the power plug out from the devices and\n\nChannel 1: Mhmm.\n\nChannel 0: just let it settle for about twenty minutes. And what that does, it just spits out all the memory that's in there. Just reset itself back to zero. And you need to really do that every four to six months. You need to do what they call a power cycle maintenance.\n\nChannel 1: Okay.\n\nChannel 0: We just unplug the router for twenty minutes. Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again. And that that refreshes the router. That's how these routers are.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: That's that's how they are on a technical level. So if you can do that, Linda, I'll\n\nChannel 1: Yep.\n\nChannel 0: call you back.\n\nChannel 1: Yep.\n\nChannel 0: Give me about twenty minutes, and I'll call you back, and I'll say plug it back in. Alright?\n\nChannel 1: Yeah. Sure. So what's the\n\nChannel 0: But\n\nChannel 1: download page meant to be? Like,\n\nChannel 0: right\n\nChannel 1: on\n\nChannel 0: about anywhere between 98 to a hundred and one hundred and two.\n\nChannel 1: oh, okay. Yeah. No\n\nChannel 0: Yeah.\n\nChannel 1: worries. Alright.\n\nChannel 0: Okay.\n\nChannel 1: Well, I'll\n\nChannel 0: So it's\n\nChannel 1: turn\n\nChannel 0: way\n\nChannel 1: it off\n\nChannel 0: way\n\nChannel 1: now.\n\nChannel 0: below way below the speed.\n\nChannel 1: Yeah. I'll turn it off now, and I'll wait\n\nChannel 0: No.\n\nChannel 1: for\n\nChannel 0: No.\n\nChannel 1: your call.\n\nChannel 0: Don't turn it off. Pull the plug out.\n\nChannel 1: I'll pull the plug out. Yep. Sure.\n\nChannel 0: Thanks, Linda.\n\nChannel 1: Alright.\n\nChannel 0: Appreciate\n\nChannel 1: No\n\nChannel 0: it.\n\nChannel 1: worries. Thank you so much.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.79999995,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3368483781814575},{"text":"Airtel tech support.","start":1.4399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.21451330184936523}],"sentiment":"neutral","sentiment_score":0.26344733238220214,"channel":0,"num_words":5,"start":0.79999995,"end":2.5},{"sentences":[{"text":"Oh, hi.","start":3.36,"end":3.76,"sentiment":"neutral","sentiment_score":0.2763815075159073},{"text":"How are you going?","start":3.76,"end":4.5,"sentiment":"neutral","sentiment_score":0.30197740346193314}],"sentiment":"neutral","sentiment_score":0.2934454381465912,"channel":1,"num_words":6,"start":3.36,"end":4.5},{"sentences":[{"text":"Good.","start":4.96,"end":5.2,"sentiment":"positive","sentiment_score":0.47620946168899536},{"text":"How are you?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.29653893907864887}],"sentiment":"positive","sentiment_score":0.3414565697312355,"channel":0,"num_words":4,"start":4.96,"end":6.02},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.56,"sentiment":"neutral","sentiment_score":0.13023343682289124},{"text":"Not too bad.","start":6.56,"end":7.54,"sentiment":"neutral","sentiment_score":0.08471367011467616},{"text":"I just wanted you to check my Internet for me because it's been running really slow, and,","start":7.8399997,"end":14.715,"sentiment":"neutral","sentiment_score":-0.15541094103280237}],"sentiment":"neutral","sentiment_score":-0.10750531192336764,"channel":1,"num_words":21,"start":6.24,"end":14.715},{"sentences":[{"text":"Must be the weather.","start":14.215,"end":15.195,"sentiment":"neutral","sentiment_score":-0.1600607931613922}],"sentiment":"neutral","sentiment_score":-0.1600607931613922,"channel":0,"num_words":4,"start":14.215,"end":15.195},{"sentences":[{"text":"you know, I don't know what it is.","start":15.815001,"end":17.435,"sentiment":"neutral","sentiment_score":-0.09588562604039907}],"sentiment":"neutral","sentiment_score":-0.09588562604039907,"channel":1,"num_words":8,"start":15.815001,"end":17.435},{"sentences":[{"text":"May I have the first name of the account holder, please?","start":19.654999,"end":22.955,"sentiment":"neutral","sentiment_score":-0.009137021547014063}],"sentiment":"neutral","sentiment_score":-0.009137021547014063,"channel":0,"num_words":11,"start":19.654999,"end":22.955},{"sentences":[{"text":"Linda,","start":23.975,"end":24.475,"sentiment":"neutral","sentiment_score":-0.003287812229245901}],"sentiment":"neutral","sentiment_score":-0.003287812229245901,"channel":1,"num_words":1,"start":23.975,"end":24.475},{"sentences":[{"text":"How do you spell that?","start":25.255001,"end":26.28,"sentiment":"neutral","sentiment_score":-0.005476444773375988}],"sentiment":"neutral","sentiment_score":-0.005476444773375988,"channel":0,"num_words":5,"start":25.255001,"end":26.28},{"sentences":[{"text":"l I n d a, is my","start":26.935001,"end":28.775,"sentiment":"neutral","sentiment_score":-0.0034116694504129036}],"sentiment":"neutral","sentiment_score":-0.0034116694504129036,"channel":1,"num_words":7,"start":26.935001,"end":28.775},{"sentences":[{"text":"Oh,","start":28.68,"end":28.84,"sentiment":"neutral","sentiment_score":-0.009079044684767725}],"sentiment":"neutral","sentiment_score":-0.009079044684767725,"channel":0,"num_words":1,"start":28.68,"end":28.84},{"sentences":[{"text":"first","start":28.775,"end":29.015,"sentiment":"neutral","sentiment_score":-0.013269257731735706}],"sentiment":"neutral","sentiment_score":-0.013269257731735706,"channel":1,"num_words":1,"start":28.775,"end":29.015},{"sentences":[{"text":"sorry.","start":28.84,"end":29.16,"sentiment":"neutral","sentiment_score":-0.02042547427117825}],"sentiment":"neutral","sentiment_score":-0.02042547427117825,"channel":0,"num_words":1,"start":28.84,"end":29.16},{"sentences":[{"text":"name.","start":29.015,"end":29.515,"sentiment":"neutral","sentiment_score":-0.012857631780207155}],"sentiment":"neutral","sentiment_score":-0.012857631780207155,"channel":1,"num_words":1,"start":29.015,"end":29.515},{"sentences":[{"text":"Linda.","start":29.16,"end":29.560001,"sentiment":"neutral","sentiment_score":-0.0095818554982543},{"text":"Sorry.","start":29.560001,"end":29.720001,"sentiment":"neutral","sentiment_score":-0.06167343258857727},{"text":"I didn't hear that.","start":29.720001,"end":30.36,"sentiment":"neutral","sentiment_score":-0.08781778812408447},{"text":"Sorry about that.","start":30.36,"end":31.34,"sentiment":"neutral","sentiment_score":-0.07486895223458608}],"sentiment":"neutral","sentiment_score":-0.07190369969854753,"channel":0,"num_words":9,"start":29.16,"end":31.34},{"sentences":[{"text":"That's alright.","start":30.98,"end":31.720001,"sentiment":"neutral","sentiment_score":0.17550238966941833}],"sentiment":"neutral","sentiment_score":0.17550238966941833,"channel":1,"num_words":2,"start":30.98,"end":31.720001},{"sentences":[{"text":"That's an easy one.","start":31.48,"end":32.940002,"sentiment":"neutral","sentiment_score":0.3294988051056862},{"text":"So we've got how many okay.","start":33.64,"end":35.16,"sentiment":"neutral","sentiment_score":0.07208670334269603},{"text":"Is that Linda Hakolm?","start":35.16,"end":36.54,"sentiment":"neutral","sentiment_score":0.037132441997528076}],"sentiment":"neutral","sentiment_score":0.13564608631921665,"channel":0,"num_words":14,"start":31.48,"end":36.54},{"sentences":[{"text":"Yes.","start":36.98,"end":37.3,"sentiment":"neutral","sentiment_score":0.05156228691339493},{"text":"It is.","start":37.3,"end":38.04,"sentiment":"neutral","sentiment_score":0.04958430863916874}],"sentiment":"neutral","sentiment_score":0.05024363473057747,"channel":1,"num_words":3,"start":36.98,"end":38.04},{"sentences":[{"text":"Okay.","start":39.175,"end":39.675,"sentiment":"neutral","sentiment_score":0.04358583688735962},{"text":"You have you have you have oh, so you got a 140 Mbps.","start":39.734997,"end":44.714996,"sentiment":"neutral","sentiment_score":0.04127451548209557},{"text":"How are you noticing that the the speed or the service is slow?","start":45.655,"end":49.815,"sentiment":"neutral","sentiment_score":-0.02933107216197711},{"text":"What what do","start":49.815,"end":50.614998,"sentiment":"neutral","sentiment_score":-0.04080891485015551}],"sentiment":"neutral","sentiment_score":0.0025474618499477706,"channel":0,"num_words":30,"start":39.175,"end":50.614998},{"sentences":[{"text":"Well,","start":50.535,"end":50.855,"sentiment":"neutral","sentiment_score":-0.041865274310112}],"sentiment":"neutral","sentiment_score":-0.041865274310112,"channel":1,"num_words":1,"start":50.535,"end":50.855},{"sentences":[{"text":"you notice?","start":50.614998,"end":51.274998,"sentiment":"neutral","sentiment_score":-0.03789597749710083}],"sentiment":"neutral","sentiment_score":-0.03789597749710083,"channel":0,"num_words":2,"start":50.614998,"end":51.274998},{"sentences":[{"text":"we can't really connect onto the Internet.","start":50.855,"end":53.094997,"sentiment":"negative","sentiment_score":-0.3378067229475294},{"text":"Like, even, like, on iPads and laptops.","start":53.094997,"end":55.515,"sentiment":"neutral","sentiment_score":-0.2667567240340369},{"text":"Like, it just says no Internet connection.","start":55.655,"end":57.54,"sentiment":"negative","sentiment_score":-0.3536707120282309},{"text":"And even, like, my son when he tries to game, it's very slow.","start":57.7,"end":62.74,"sentiment":"negative","sentiment_score":-0.3674805462360382},{"text":"Like, it just keeps lagging.","start":62.74,"end":64.2,"sentiment":"negative","sentiment_score":-0.4250312566757202}],"sentiment":"negative","sentiment_score":-0.3489754486542482,"channel":1,"num_words":39,"start":50.855,"end":64.2},{"sentences":[{"text":"Okay.","start":65.33,"end":65.83,"sentiment":"neutral","sentiment_score":-0.12301700562238692}],"sentiment":"neutral","sentiment_score":-0.12301700562238692,"channel":0,"num_words":1,"start":65.33,"end":65.83},{"sentences":[{"text":"So I've reset it now.","start":67.22,"end":68.66,"sentiment":"neutral","sentiment_score":-0.07843487188220025},{"text":"Like, I've turned it off","start":68.66,"end":69.915,"sentiment":"neutral","sentiment_score":-0.057616614550352094}],"sentiment":"neutral","sentiment_score":-0.06802574321627616,"channel":1,"num_words":10,"start":67.22,"end":69.915},{"sentences":[{"text":"Now now what","start":69.665,"end":70.305,"sentiment":"neutral","sentiment_score":-0.06443646922707558}],"sentiment":"neutral","sentiment_score":-0.06443646922707558,"channel":0,"num_words":3,"start":69.665,"end":70.305},{"sentences":[{"text":"between the","start":70.075005,"end":70.395004,"sentiment":"neutral","sentiment_score":-0.07621706277132034}],"sentiment":"neutral","sentiment_score":-0.07621706277132034,"channel":1,"num_words":2,"start":70.075005,"end":70.395004},{"sentences":[{"text":"I'll what","start":70.305,"end":70.625,"sentiment":"neutral","sentiment_score":-0.06266406923532486}],"sentiment":"neutral","sentiment_score":-0.06266406923532486,"channel":0,"num_words":2,"start":70.305,"end":70.625},{"sentences":[{"text":"rest.","start":70.395004,"end":70.895004,"sentiment":"neutral","sentiment_score":-0.07192423939704895}],"sentiment":"neutral","sentiment_score":-0.07192423939704895,"channel":1,"num_words":1,"start":70.395004,"end":70.895004},{"sentences":[{"text":"I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it.","start":70.625,"end":82.92,"sentiment":"neutral","sentiment_score":-0.06731723994016647}],"sentiment":"neutral","sentiment_score":-0.06731723994016647,"channel":0,"num_words":26,"start":70.625,"end":82.92},{"sentences":[{"text":"Yeah.","start":82.715,"end":83.215,"sentiment":"neutral","sentiment_score":-0.03791630268096924}],"sentiment":"neutral","sentiment_score":-0.03791630268096924,"channel":1,"num_words":1,"start":82.715,"end":83.215},{"sentences":[{"text":"Just hang","start":82.92,"end":83.479996,"sentiment":"neutral","sentiment_score":-0.0420409981161356}],"sentiment":"neutral","sentiment_score":-0.0420409981161356,"channel":0,"num_words":2,"start":82.92,"end":83.479996},{"sentences":[{"text":"Okay.","start":83.435,"end":83.935,"sentiment":"neutral","sentiment_score":-0.04191266745328903}],"sentiment":"neutral","sentiment_score":-0.04191266745328903,"channel":1,"num_words":1,"start":83.435,"end":83.935},{"sentences":[{"text":"on a sec.","start":83.479996,"end":84.38,"sentiment":"neutral","sentiment_score":-0.03498151401678721}],"sentiment":"neutral","sentiment_score":-0.03498151401678721,"channel":0,"num_words":3,"start":83.479996,"end":84.38},{"sentences":[{"text":"Yeah.","start":84.635,"end":85.035,"sentiment":"neutral","sentiment_score":-0.014784696511924269},{"text":"Sure.","start":85.035,"end":85.44,"sentiment":"neutral","sentiment_score":-0.0048730093985795975}],"sentiment":"neutral","sentiment_score":-0.009828852955251932,"channel":1,"num_words":2,"start":84.635,"end":85.44},{"sentences":[{"text":"We did that, and then everything just gotta work.","start":85.56,"end":87.72,"sentiment":"neutral","sentiment_score":-0.07632188498973846},{"text":"You look we've had I know we've had some IP issues,","start":87.72,"end":90.22,"sentiment":"neutral","sentiment_score":-0.07876977663148534}],"sentiment":"neutral","sentiment_score":-0.07766822539269924,"channel":0,"num_words":20,"start":85.56,"end":90.22},{"sentences":[{"text":"Yeah.","start":90.72,"end":91.22,"sentiment":"neutral","sentiment_score":-0.09177584201097488}],"sentiment":"neutral","sentiment_score":-0.09177584201097488,"channel":1,"num_words":1,"start":90.72,"end":91.22},{"sentences":[{"text":"but that look.","start":91.56,"end":92.6,"sentiment":"neutral","sentiment_score":-0.1167103499174118},{"text":"If people understood what what is involved behind it, they'll they'll freak you out.","start":92.6,"end":99.305,"sentiment":"neutral","sentiment_score":-0.2747423414673124},{"text":"Because a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all","start":99.305,"end":108.025,"sentiment":"neutral","sentiment_score":-0.17730280516609068}],"sentiment":"neutral","sentiment_score":-0.20193564146757126,"channel":0,"num_words":48,"start":91.56,"end":108.025},{"sentences":[{"text":"Yes.","start":108.015,"end":108.515,"sentiment":"neutral","sentiment_score":-0.115787535905838}],"sentiment":"neutral","sentiment_score":-0.115787535905838,"channel":1,"num_words":1,"start":108.015,"end":108.515},{"sentences":[{"text":"that stuff.","start":108.025,"end":108.505005,"sentiment":"neutral","sentiment_score":-0.16668802499771118},{"text":"But anyway, that's another story.","start":108.505005,"end":110.43,"sentiment":"neutral","sentiment_score":-0.16061012744903563},{"text":"But that's what caused all this because we've done upgrades","start":110.43,"end":114.03001,"sentiment":"neutral","sentiment_score":-0.19572259932756425}],"sentiment":"neutral","sentiment_score":-0.18197956944213195,"channel":0,"num_words":17,"start":108.025,"end":114.03001},{"sentences":[{"text":"Okay.","start":114.01,"end":114.51,"sentiment":"neutral","sentiment_score":-0.0939587950706482}],"sentiment":"neutral","sentiment_score":-0.0939587950706482,"channel":1,"num_words":1,"start":114.01,"end":114.51},{"sentences":[{"text":"on IPs before.","start":114.03001,"end":114.990005,"sentiment":"neutral","sentiment_score":-0.08040940016508102},{"text":"We never had this problem up until lately when they did this restriction for 16 year olds.","start":114.990005,"end":120.590004,"sentiment":"neutral","sentiment_score":-0.20498155057430267},{"text":"TikTok, da da da.","start":120.590004,"end":121.47,"sentiment":"neutral","sentiment_score":0.02361441170796752},{"text":"Everybody's having the same problem.","start":121.47,"end":123.07001,"sentiment":"neutral","sentiment_score":-0.19221980571746827},{"text":"Yeah.","start":123.07001,"end":123.23,"sentiment":"neutral","sentiment_score":-0.1161324679851532}],"sentiment":"neutral","sentiment_score":-0.15695628033330042,"channel":0,"num_words":30,"start":114.03001,"end":123.23},{"sentences":[{"text":"It's just","start":123.23,"end":123.630005,"sentiment":"neutral","sentiment_score":-0.10896599292755127}],"sentiment":"neutral","sentiment_score":-0.10896599292755127,"channel":0,"num_words":2,"start":123.23,"end":123.630005},{"sentences":[{"text":"Oh,","start":123.61,"end":123.93,"sentiment":"neutral","sentiment_score":-0.13747772574424744}],"sentiment":"neutral","sentiment_score":-0.13747772574424744,"channel":1,"num_words":1,"start":123.61,"end":123.93},{"sentences":[{"text":"been crazy.","start":123.630005,"end":124.37,"sentiment":"neutral","sentiment_score":-0.2022285833954811}],"sentiment":"neutral","sentiment_score":-0.2022285833954811,"channel":0,"num_words":2,"start":123.630005,"end":124.37},{"sentences":[{"text":"okay.","start":123.93,"end":124.43,"sentiment":"neutral","sentiment_score":-0.036557190120220184},{"text":"Yeah.","start":124.81,"end":125.049995,"sentiment":"neutral","sentiment_score":-0.05920105427503586},{"text":"Because I really don't wanna change Internet providers, but I just don't feel like it's,","start":125.049995,"end":129.375,"sentiment":"neutral","sentiment_score":-0.2731638024250666}],"sentiment":"neutral","sentiment_score":-0.24665972239830913,"channel":1,"num_words":17,"start":123.93,"end":129.375},{"sentences":[{"text":"We","start":129.41501,"end":129.735,"sentiment":"neutral","sentiment_score":-0.22350415587425232}],"sentiment":"neutral","sentiment_score":-0.22350415587425232,"channel":0,"num_words":1,"start":129.41501,"end":129.735},{"sentences":[{"text":"you","start":129.535,"end":129.775,"sentiment":"neutral","sentiment_score":-0.2415042370557785}],"sentiment":"neutral","sentiment_score":-0.2415042370557785,"channel":1,"num_words":1,"start":129.535,"end":129.775},{"sentences":[{"text":"don't","start":129.735,"end":129.975,"sentiment":"neutral","sentiment_score":-0.23355738818645477}],"sentiment":"neutral","sentiment_score":-0.23355738818645477,"channel":0,"num_words":1,"start":129.735,"end":129.975},{"sentences":[{"text":"know,","start":129.775,"end":130.275,"sentiment":"neutral","sentiment_score":-0.2157813161611557}],"sentiment":"neutral","sentiment_score":-0.2157813161611557,"channel":1,"num_words":1,"start":129.775,"end":130.275},{"sentences":[{"text":"wanna","start":129.975,"end":130.295,"sentiment":"neutral","sentiment_score":-0.21558456122875216}],"sentiment":"neutral","sentiment_score":-0.21558456122875216,"channel":0,"num_words":1,"start":129.975,"end":130.295},{"sentences":[{"text":"very","start":130.415,"end":130.895,"sentiment":"neutral","sentiment_score":-0.21859487891197205}],"sentiment":"neutral","sentiment_score":-0.21859487891197205,"channel":1,"num_words":1,"start":130.415,"end":130.895},{"sentences":[{"text":"we","start":130.535,"end":130.935,"sentiment":"neutral","sentiment_score":-0.18440915644168857}],"sentiment":"neutral","sentiment_score":-0.18440915644168857,"channel":0,"num_words":1,"start":130.535,"end":130.935},{"sentences":[{"text":"strong.","start":130.895,"end":131.395,"sentiment":"neutral","sentiment_score":-0.2027730494737625}],"sentiment":"neutral","sentiment_score":-0.2027730494737625,"channel":1,"num_words":1,"start":130.895,"end":131.395},{"sentences":[{"text":"do not wanna lose you, Linda.","start":130.935,"end":133.035,"sentiment":"neutral","sentiment_score":-0.13296317930022875}],"sentiment":"neutral","sentiment_score":-0.13296317930022875,"channel":0,"num_words":6,"start":130.935,"end":133.035},{"sentences":[{"text":"No.","start":133.615,"end":134.015,"sentiment":"neutral","sentiment_score":0.022628240287303925},{"text":"Thank you.","start":134.015,"end":134.835,"sentiment":"positive","sentiment_score":0.429173082113266}],"sentiment":"neutral","sentiment_score":0.2936581348379453,"channel":1,"num_words":3,"start":133.615,"end":134.835},{"sentences":[{"text":"We we love you.","start":135.095,"end":136.715,"sentiment":"positive","sentiment_score":0.503376267850399}],"sentiment":"positive","sentiment_score":0.503376267850399,"channel":0,"num_words":4,"start":135.095,"end":136.715},{"sentences":[{"text":"No.","start":137.455,"end":137.775,"sentiment":"neutral","sentiment_score":-0.022326774895191193},{"text":"Thank you.","start":137.775,"end":138.415,"sentiment":"neutral","sentiment_score":0.017608564347028732},{"text":"Like, I don't want it either, but I just I don't know.","start":138.415,"end":140.975,"sentiment":"neutral","sentiment_score":-0.17477899976074696},{"text":"I don't know if it's","start":140.975,"end":141.775,"sentiment":"neutral","sentiment_score":-0.14071612805128098}],"sentiment":"neutral","sentiment_score":-0.1394019141793251,"channel":1,"num_words":20,"start":137.455,"end":141.775},{"sentences":[{"text":"Okay.","start":141.75,"end":142.25,"sentiment":"neutral","sentiment_score":-0.06061919033527374}],"sentiment":"neutral","sentiment_score":-0.06061919033527374,"channel":0,"num_words":1,"start":141.75,"end":142.25},{"sentences":[{"text":"the plan that I'm on or it's, like","start":141.775,"end":143.695,"sentiment":"neutral","sentiment_score":-0.04461623774841428}],"sentiment":"neutral","sentiment_score":-0.04461623774841428,"channel":1,"num_words":8,"start":141.775,"end":143.695},{"sentences":[{"text":"No.","start":143.67,"end":143.91,"sentiment":"neutral","sentiment_score":-0.13046081364154816}],"sentiment":"neutral","sentiment_score":-0.13046081364154816,"channel":0,"num_words":1,"start":143.67,"end":143.91},{"sentences":[{"text":"you said,","start":143.695,"end":144.095,"sentiment":"neutral","sentiment_score":-0.09662729874253273}],"sentiment":"neutral","sentiment_score":-0.09662729874253273,"channel":1,"num_words":2,"start":143.695,"end":144.095},{"sentences":[{"text":"No.","start":143.91,"end":144.07,"sentiment":"neutral","sentiment_score":-0.20084311068058017},{"text":"No.","start":144.07,"end":144.31,"sentiment":"neutral","sentiment_score":-0.25556817650794983}],"sentiment":"neutral","sentiment_score":-0.22820564359426498,"channel":0,"num_words":2,"start":143.91,"end":144.31},{"sentences":[{"text":"the issue.","start":144.095,"end":144.755,"sentiment":"neutral","sentiment_score":-0.20673742145299911}],"sentiment":"neutral","sentiment_score":-0.20673742145299911,"channel":1,"num_words":2,"start":144.095,"end":144.755},{"sentences":[{"text":"No.","start":144.31,"end":144.47,"sentiment":"neutral","sentiment_score":-0.14577676355838776},{"text":"It's got a lot to it had it had a lot to do with the boost this boost upgrade","start":144.47,"end":149.67,"sentiment":"neutral","sentiment_score":-0.08214073941895836}],"sentiment":"neutral","sentiment_score":-0.08532254062592984,"channel":0,"num_words":20,"start":144.31,"end":149.67},{"sentences":[{"text":"Yes.","start":149.56001,"end":150.06001,"sentiment":"neutral","sentiment_score":0.005761267617344856}],"sentiment":"neutral","sentiment_score":0.005761267617344856,"channel":1,"num_words":1,"start":149.56001,"end":150.06001},{"sentences":[{"text":"also.","start":149.67,"end":150.17,"sentiment":"neutral","sentiment_score":-0.014907602220773695},{"text":"Even with MBN when they did the boost upgrade last year, we have problems on the MBN because","start":150.395,"end":155.675,"sentiment":"neutral","sentiment_score":-0.09679897957377964}],"sentiment":"neutral","sentiment_score":-0.09248890708151616,"channel":0,"num_words":19,"start":149.67,"end":155.675},{"sentences":[{"text":"Okay.","start":155.48001,"end":155.98001,"sentiment":"neutral","sentiment_score":-0.05877215042710304}],"sentiment":"neutral","sentiment_score":-0.05877215042710304,"channel":1,"num_words":1,"start":155.48001,"end":155.98001},{"sentences":[{"text":"we also do MBN and all that stuff too.","start":155.675,"end":158.015,"sentiment":"neutral","sentiment_score":-0.04067563286258115},{"text":"There's been a boost upgrade here a couple of months ago.","start":158.63501,"end":161.295,"sentiment":"neutral","sentiment_score":-0.04383751495995305},{"text":"It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one.","start":163.595,"end":170.95,"sentiment":"neutral","sentiment_score":-0.1616925224661827},{"text":"So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps.","start":170.95,"end":176.49,"sentiment":"neutral","sentiment_score":-0.007833521231077611},{"text":"Now how that works is a lot of people think they're gonna get 500 speed.","start":177.35,"end":180.835,"sentiment":"neutral","sentiment_score":0.023343763841936985}],"sentiment":"neutral","sentiment_score":-0.06139192505322985,"channel":0,"num_words":76,"start":155.675,"end":180.835},{"sentences":[{"text":"They're not.","start":180.835,"end":181.655,"sentiment":"neutral","sentiment_score":-0.10993430390954018},{"text":"They're still","start":181.955,"end":182.355,"sentiment":"neutral","sentiment_score":-0.027422098442912102}],"sentiment":"neutral","sentiment_score":-0.06867820117622614,"channel":0,"num_words":4,"start":180.835,"end":182.355},{"sentences":[{"text":"Yep.","start":182.33,"end":182.83,"sentiment":"neutral","sentiment_score":0.034332312643527985}],"sentiment":"neutral","sentiment_score":0.034332312643527985,"channel":1,"num_words":1,"start":182.33,"end":182.83},{"sentences":[{"text":"gonna get the 100 speed.","start":182.355,"end":183.635,"sentiment":"neutral","sentiment_score":0.07785383462905884},{"text":"What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost","start":183.635,"end":193.715,"sentiment":"neutral","sentiment_score":0.13947084245200342}],"sentiment":"neutral","sentiment_score":0.12953261538378655,"channel":0,"num_words":31,"start":182.355,"end":193.715},{"sentences":[{"text":"Yeah.","start":193.605,"end":194.105,"sentiment":"neutral","sentiment_score":0.03062484785914421}],"sentiment":"neutral","sentiment_score":0.03062484785914421,"channel":1,"num_words":1,"start":193.605,"end":194.105},{"sentences":[{"text":"upgrade.","start":193.715,"end":194.215,"sentiment":"neutral","sentiment_score":0.02475907653570175},{"text":"But","start":194.58,"end":194.81999,"sentiment":"neutral","sentiment_score":0.0016127191483974457}],"sentiment":"neutral","sentiment_score":0.013185897842049599,"channel":0,"num_words":2,"start":193.715,"end":194.81999},{"sentences":[{"text":"Okay.","start":194.805,"end":195.305,"sentiment":"neutral","sentiment_score":0.01296872366219759}],"sentiment":"neutral","sentiment_score":0.01296872366219759,"channel":1,"num_words":1,"start":194.805,"end":195.305},{"sentences":[{"text":"to do that, I just wanna ask you a question.","start":194.81999,"end":196.9,"sentiment":"neutral","sentiment_score":0.014154825732111931},{"text":"Is your router a Wi Fi six or a seven?","start":196.9,"end":200.44,"sentiment":"neutral","sentiment_score":-0.007599242962896824}],"sentiment":"neutral","sentiment_score":0.0032777913846075537,"channel":0,"num_words":20,"start":194.81999,"end":200.44},{"sentences":[{"text":"My router is just the black one.","start":202.23,"end":204.33,"sentiment":"neutral","sentiment_score":-0.01856648562742131},{"text":"It's like just the black router that I got from Airtel.","start":205.43,"end":208.41,"sentiment":"neutral","sentiment_score":-0.004220936447381973},{"text":"How","start":208.95,"end":209.19,"sentiment":"neutral","sentiment_score":-0.007923617959022522}],"sentiment":"neutral","sentiment_score":-0.00970101675116702,"channel":1,"num_words":19,"start":202.23,"end":209.19},{"sentences":[{"text":"Okay.","start":209.06,"end":209.37999,"sentiment":"neutral","sentiment_score":-0.0022536199539899826}],"sentiment":"neutral","sentiment_score":-0.0022536199539899826,"channel":0,"num_words":1,"start":209.06,"end":209.37999},{"sentences":[{"text":"can I","start":209.19,"end":209.51,"sentiment":"neutral","sentiment_score":-0.012004326097667217}],"sentiment":"neutral","sentiment_score":-0.012004326097667217,"channel":1,"num_words":2,"start":209.19,"end":209.51},{"sentences":[{"text":"So","start":209.37999,"end":209.87999,"sentiment":"neutral","sentiment_score":-0.01783120073378086}],"sentiment":"neutral","sentiment_score":-0.01783120073378086,"channel":0,"num_words":1,"start":209.37999,"end":209.87999},{"sentences":[{"text":"tell?","start":209.51,"end":210.01,"sentiment":"neutral","sentiment_score":-0.02330579236149788}],"sentiment":"neutral","sentiment_score":-0.02330579236149788,"channel":1,"num_words":1,"start":209.51,"end":210.01},{"sentences":[{"text":"how long ago was this?","start":210.27501,"end":211.735,"sentiment":"neutral","sentiment_score":-0.027974163740873338}],"sentiment":"neutral","sentiment_score":-0.027974163740873338,"channel":0,"num_words":5,"start":210.27501,"end":211.735},{"sentences":[{"text":"Probably about a year ago.","start":212.63,"end":214.17,"sentiment":"neutral","sentiment_score":-0.04292360544204712}],"sentiment":"neutral","sentiment_score":-0.04292360544204712,"channel":1,"num_words":5,"start":212.63,"end":214.17},{"sentences":[{"text":"Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes.","start":214.675,"end":226.47,"sentiment":"neutral","sentiment_score":-0.03548997207544744},{"text":"But","start":227.33,"end":227.57,"sentiment":"neutral","sentiment_score":-0.03639823943376541}],"sentiment":"neutral","sentiment_score":-0.03551212493784544,"channel":0,"num_words":41,"start":214.675,"end":227.57},{"sentences":[{"text":"Okay.","start":227.455,"end":227.955,"sentiment":"neutral","sentiment_score":-0.046635691076517105}],"sentiment":"neutral","sentiment_score":-0.046635691076517105,"channel":1,"num_words":1,"start":227.455,"end":227.955},{"sentences":[{"text":"when you say a black one a black one, now you got","start":227.57,"end":229.97,"sentiment":"neutral","sentiment_score":-0.029111364545921486}],"sentiment":"neutral","sentiment_score":-0.029111364545921486,"channel":0,"num_words":12,"start":227.57,"end":229.97},{"sentences":[{"text":"It's got,","start":229.76001,"end":230.16,"sentiment":"neutral","sentiment_score":-0.29069212079048157}],"sentiment":"neutral","sentiment_score":-0.29069212079048157,"channel":1,"num_words":2,"start":229.76001,"end":230.16},{"sentences":[{"text":"me confused.","start":229.97,"end":230.63,"sentiment":"neutral","sentiment_score":-0.3205171525478363}],"sentiment":"neutral","sentiment_score":-0.3205171525478363,"channel":0,"num_words":2,"start":229.97,"end":230.63},{"sentences":[{"text":"like, Flash Week four antennas on it.","start":230.16,"end":232.82,"sentiment":"neutral","sentiment_score":-0.11495124335799899}],"sentiment":"neutral","sentiment_score":-0.11495124335799899,"channel":1,"num_words":7,"start":230.16,"end":232.82},{"sentences":[{"text":"What name is on there?","start":233.25,"end":234.63,"sentiment":"neutral","sentiment_score":-0.03580815717577934}],"sentiment":"neutral","sentiment_score":-0.03580815717577934,"channel":0,"num_words":5,"start":233.25,"end":234.63},{"sentences":[{"text":"It says model w r x b one dash a o.","start":236.24,"end":242.1,"sentiment":"neutral","sentiment_score":-0.01184541897170923}],"sentiment":"neutral","sentiment_score":-0.01184541897170923,"channel":1,"num_words":11,"start":236.24,"end":242.1},{"sentences":[{"text":"Oh, is it the Mercurio?","start":242.335,"end":243.475,"sentiment":"neutral","sentiment_score":-0.0010807288810610767}],"sentiment":"neutral","sentiment_score":-0.0010807288810610767,"channel":0,"num_words":5,"start":242.335,"end":243.475},{"sentences":[{"text":"Maybe.","start":244.665,"end":245.165,"sentiment":"neutral","sentiment_score":-0.002134060021489858}],"sentiment":"neutral","sentiment_score":-0.002134060021489858,"channel":1,"num_words":1,"start":244.665,"end":245.165},{"sentences":[{"text":"Yeah.","start":245.215,"end":245.375,"sentiment":"neutral","sentiment_score":0.003188596572726965},{"text":"I know which one that yeah.","start":245.375,"end":246.575,"sentiment":"neutral","sentiment_score":-0.0055406213117142515},{"text":"Yeah.","start":246.575,"end":246.815,"sentiment":"neutral","sentiment_score":0.02623962983489037},{"text":"It is.","start":246.815,"end":247.135,"sentiment":"neutral","sentiment_score":0.027838826179504395},{"text":"It's a yeah.","start":247.135,"end":247.89,"sentiment":"neutral","sentiment_score":0.008199110471953949}],"sentiment":"neutral","sentiment_score":0.005881498639400189,"channel":0,"num_words":13,"start":245.215,"end":247.89},{"sentences":[{"text":"That's a Wi Fi six.","start":247.89,"end":249.17,"sentiment":"neutral","sentiment_score":0.006042441353201866},{"text":"Yeah.","start":249.17,"end":249.32999,"sentiment":"neutral","sentiment_score":0.002800706773996353},{"text":"They're all Wi Fi six.","start":249.32999,"end":250.37,"sentiment":"neutral","sentiment_score":0.0006894990801811218},{"text":"So that's alright.","start":250.37,"end":251.34999,"sentiment":"neutral","sentiment_score":0.029567416136463482},{"text":"Give me one sec.","start":251.48999,"end":252.45,"sentiment":"neutral","sentiment_score":-0.019215630367398262}],"sentiment":"neutral","sentiment_score":0.0026833408822615943,"channel":0,"num_words":18,"start":247.89,"end":252.45},{"sentences":[{"text":"Because","start":252.45,"end":252.61,"sentiment":"neutral","sentiment_score":-0.06634558737277985}],"sentiment":"neutral","sentiment_score":-0.06634558737277985,"channel":0,"num_words":1,"start":252.45,"end":252.61},{"sentences":[{"text":"No.","start":252.48749,"end":252.98749,"sentiment":"neutral","sentiment_score":-0.27138224244117737}],"sentiment":"neutral","sentiment_score":-0.27138224244117737,"channel":1,"num_words":1,"start":252.48749,"end":252.98749},{"sentences":[{"text":"for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades.","start":252.61,"end":261.43,"sentiment":"neutral","sentiment_score":-0.3179464762409528}],"sentiment":"neutral","sentiment_score":-0.3179464762409528,"channel":0,"num_words":24,"start":252.61,"end":261.43},{"sentences":[{"text":"Okay.","start":262.15,"end":262.65,"sentiment":"neutral","sentiment_score":-0.04893320053815842}],"sentiment":"neutral","sentiment_score":-0.04893320053815842,"channel":1,"num_words":1,"start":262.15,"end":262.65},{"sentences":[{"text":"Alright.","start":263.055,"end":263.455,"sentiment":"neutral","sentiment_score":-0.010194329544901848},{"text":"Let me just I'm gonna cut your Internet off now.","start":263.455,"end":266.575,"sentiment":"neutral","sentiment_score":-0.020802683057263495},{"text":"Just hang on a sec.","start":266.575,"end":267.695,"sentiment":"neutral","sentiment_score":-0.013503988087177277}],"sentiment":"neutral","sentiment_score":-0.017858818784588948,"channel":0,"num_words":16,"start":263.055,"end":267.695},{"sentences":[{"text":"Yeah.","start":267.51,"end":268.01,"sentiment":"neutral","sentiment_score":0.0054231807589530945}],"sentiment":"neutral","sentiment_score":0.0054231807589530945,"channel":1,"num_words":1,"start":267.51,"end":268.01},{"sentences":[{"text":"Let me just where are we?","start":267.695,"end":270.175,"sentiment":"neutral","sentiment_score":-0.000659937039017677},{"text":"Where are we?","start":270.175,"end":271.075,"sentiment":"neutral","sentiment_score":-0.001937410794198513},{"text":"It doesn't take long, but, yeah, I'll do it while I've got you online that way.","start":278.86002,"end":282.64,"sentiment":"neutral","sentiment_score":0.06696075038053095},{"text":"Alright.","start":283.98,"end":284.46002,"sentiment":"neutral","sentiment_score":0.04592623934149742},{"text":"The password.","start":284.46002,"end":285.2,"sentiment":"neutral","sentiment_score":0.03785802610218525}],"sentiment":"neutral","sentiment_score":0.0422586586792022,"channel":0,"num_words":28,"start":267.695,"end":285.2},{"sentences":[{"text":"Yep.","start":285.34,"end":285.84,"sentiment":"neutral","sentiment_score":0.059332337230443954}],"sentiment":"neutral","sentiment_score":0.059332337230443954,"channel":0,"num_words":1,"start":285.34,"end":285.84},{"sentences":[{"text":"Yeah.","start":285.515,"end":285.83502,"sentiment":"neutral","sentiment_score":0.03997227177023888},{"text":"He's","start":285.83502,"end":286.155,"sentiment":"neutral","sentiment_score":0.03574661910533905}],"sentiment":"neutral","sentiment_score":0.03785944543778896,"channel":1,"num_words":2,"start":285.515,"end":286.155},{"sentences":[{"text":"Copy.","start":286.06,"end":286.56,"sentiment":"neutral","sentiment_score":0.022503633052110672}],"sentiment":"neutral","sentiment_score":0.022503633052110672,"channel":0,"num_words":1,"start":286.06,"end":286.56},{"sentences":[{"text":"just gonna cut it off to the he's gonna reset it.","start":286.155,"end":289.8,"sentiment":"neutral","sentiment_score":0.021469838070598515}],"sentiment":"neutral","sentiment_score":0.021469838070598515,"channel":1,"num_words":11,"start":286.155,"end":289.8},{"sentences":[{"text":"Nice.","start":292.425,"end":292.82498,"sentiment":"neutral","sentiment_score":0.2333412170410156},{"text":"Alright.","start":292.82498,"end":293.32498,"sentiment":"neutral","sentiment_score":0.094723641872406},{"text":"So we're on a 140.","start":293.38498,"end":295.965,"sentiment":"neutral","sentiment_score":0.03860282897949219},{"text":"Okay.","start":296.985,"end":297.305,"sentiment":"neutral","sentiment_score":0.0053438451141119},{"text":"So that's gonna be deleted.","start":297.305,"end":298.845,"sentiment":"neutral","sentiment_score":-0.022294947504997255}],"sentiment":"neutral","sentiment_score":0.031919085492308326,"channel":0,"num_words":13,"start":292.425,"end":298.845},{"sentences":[{"text":"Okay.","start":300.1,"end":300.34,"sentiment":"neutral","sentiment_score":-0.02073311060667038},{"text":"So we've just cut your Internet off.","start":300.34,"end":302.26,"sentiment":"neutral","sentiment_score":-0.041366534041506905},{"text":"It might still fly for a couple of seconds, but it should cut off.","start":302.26,"end":306.12,"sentiment":"neutral","sentiment_score":-0.017752222450716153},{"text":"So I'm just gonna check your NTD box.","start":308.66,"end":310.98,"sentiment":"neutral","sentiment_score":0.02791467006318271},{"text":"You have a black one on the wall.","start":310.98,"end":313.38,"sentiment":"neutral","sentiment_score":0.006313418038189411}],"sentiment":"neutral","sentiment_score":-0.007500138378849155,"channel":0,"num_words":38,"start":300.1,"end":313.38},{"sentences":[{"text":"Right?","start":313.38,"end":313.88,"sentiment":"neutral","sentiment_score":0.026309316977858543}],"sentiment":"neutral","sentiment_score":0.026309316977858543,"channel":0,"num_words":1,"start":313.38,"end":313.88},{"sentences":[{"text":"Yes.","start":314.45502,"end":314.95502,"sentiment":"neutral","sentiment_score":0.05685313791036606}],"sentiment":"neutral","sentiment_score":0.05685313791036606,"channel":1,"num_words":1,"start":314.45502,"end":314.95502},{"sentences":[{"text":"Okay.","start":315.29498,"end":315.615,"sentiment":"neutral","sentiment_score":0.094387449324131},{"text":"Cool.","start":315.615,"end":316.115,"sentiment":"neutral","sentiment_score":0.12091845273971558},{"text":"Are you sure?","start":318.575,"end":319.215,"sentiment":"neutral","sentiment_score":0.06779776761929195},{"text":"Yes.","start":319.215,"end":319.715,"sentiment":"neutral","sentiment_score":0.04776347428560257},{"text":"Okay.","start":319.855,"end":320.175,"sentiment":"neutral","sentiment_score":0.036339618265628815}],"sentiment":"neutral","sentiment_score":0.0718288996389934,"channel":0,"num_words":7,"start":315.29498,"end":320.175},{"sentences":[{"text":"So that's come on.","start":320.175,"end":323.775,"sentiment":"neutral","sentiment_score":0.04887019470334053},{"text":"Just waiting for the up okay.","start":323.775,"end":325.135,"sentiment":"neutral","sentiment_score":0.04244266822934151},{"text":"That's happened.","start":325.135,"end":325.95,"sentiment":"neutral","sentiment_score":0.019687321037054062},{"text":"So let's go to services.","start":326.83002,"end":328.61002,"sentiment":"neutral","sentiment_score":0.02733798399567604},{"text":"Internet service.","start":331.39,"end":332.61002,"sentiment":"neutral","sentiment_score":0.02441556006669998}],"sentiment":"neutral","sentiment_score":0.03552802475659471,"channel":0,"num_words":19,"start":320.175,"end":332.61002},{"sentences":[{"text":"That was the 140.","start":334.03,"end":335.97,"sentiment":"neutral","sentiment_score":0.026105909142643213},{"text":"Yep.","start":336.75,"end":337.25,"sentiment":"neutral","sentiment_score":0.07616224139928818}],"sentiment":"neutral","sentiment_score":0.036117175593972206,"channel":0,"num_words":5,"start":334.03,"end":337.25},{"sentences":[{"text":"So even if I increase the, like, speed or whatever, like because I'm on that plan,","start":337.385,"end":342.445,"sentiment":"neutral","sentiment_score":-0.003440747910644859}],"sentiment":"neutral","sentiment_score":-0.003440747910644859,"channel":1,"num_words":16,"start":337.385,"end":342.445},{"sentences":[{"text":"Mhmm.","start":342.96503,"end":343.46503,"sentiment":"neutral","sentiment_score":-0.005358562804758549}],"sentiment":"neutral","sentiment_score":-0.005358562804758549,"channel":0,"num_words":1,"start":342.96503,"end":343.46503},{"sentences":[{"text":"Do you think it's gonna be faster speed?","start":342.97,"end":345.63,"sentiment":"neutral","sentiment_score":-0.014769897097721696}],"sentiment":"neutral","sentiment_score":-0.014769897097721696,"channel":1,"num_words":8,"start":342.97,"end":345.63},{"sentences":[{"text":"What what PlayStation is your son using?","start":346.165,"end":348.825,"sentiment":"neutral","sentiment_score":-0.029429656054292406}],"sentiment":"neutral","sentiment_score":-0.029429656054292406,"channel":0,"num_words":7,"start":346.165,"end":348.825},{"sentences":[{"text":"You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is.","start":349.37,"end":356.99,"sentiment":"neutral","sentiment_score":-0.05732152357697487}],"sentiment":"neutral","sentiment_score":-0.05732152357697487,"channel":1,"num_words":25,"start":349.37,"end":356.99},{"sentences":[{"text":"Okay.","start":358.42,"end":358.66,"sentiment":"neutral","sentiment_score":-0.02128769643604755},{"text":"So the okay.","start":358.66,"end":359.46002,"sentiment":"neutral","sentiment_score":-0.04421447776257992},{"text":"So that's got nothing to do with the modem.","start":359.46002,"end":361.54,"sentiment":"neutral","sentiment_score":-0.22224799791971842},{"text":"That's got to do with the coverage.","start":361.54,"end":365.96002,"sentiment":"neutral","sentiment_score":-0.13547387719154358}],"sentiment":"neutral","sentiment_score":-0.1551240125671029,"channel":0,"num_words":20,"start":358.42,"end":365.96002},{"sentences":[{"text":"Yeah.","start":367.155,"end":367.655,"sentiment":"neutral","sentiment_score":-0.03218510374426842}],"sentiment":"neutral","sentiment_score":-0.03218510374426842,"channel":1,"num_words":1,"start":367.155,"end":367.655},{"sentences":[{"text":"Hang on.","start":367.655,"end":367.975,"sentiment":"neutral","sentiment_score":-0.04264405556023121},{"text":"Let me just finish this off.","start":367.975,"end":369.175,"sentiment":"neutral","sentiment_score":0.081426656494538},{"text":"Hang on a","start":369.175,"end":369.735,"sentiment":"neutral","sentiment_score":0.04450493554274241}],"sentiment":"neutral","sentiment_score":0.04879878495227207,"channel":0,"num_words":11,"start":367.655,"end":369.735},{"sentences":[{"text":"Yes.","start":369.715,"end":370.215,"sentiment":"neutral","sentiment_score":0.042909733951091766}],"sentiment":"neutral","sentiment_score":0.042909733951091766,"channel":1,"num_words":1,"start":369.715,"end":370.215},{"sentences":[{"text":"sec.","start":369.735,"end":370.235,"sentiment":"neutral","sentiment_score":0.038845695555210114},{"text":"Okay.","start":370.535,"end":370.85498,"sentiment":"neutral","sentiment_score":0.05437528342008591},{"text":"So let's say that's done.","start":370.85498,"end":375.035,"sentiment":"neutral","sentiment_score":0.06902867704629898},{"text":"And oh, no.","start":375.255,"end":376.29498,"sentiment":"neutral","sentiment_score":0.01536007970571518},{"text":"Hang on.","start":376.29498,"end":377.01498,"sentiment":"neutral","sentiment_score":-0.002939436584711075}],"sentiment":"neutral","sentiment_score":0.03988047751287619,"channel":0,"num_words":12,"start":369.735,"end":377.01498},{"sentences":[{"text":"Where are we?","start":377.01498,"end":377.735,"sentiment":"neutral","sentiment_score":0.0024228263646364216},{"text":"This one here.","start":377.735,"end":378.79498,"sentiment":"neutral","sentiment_score":0.022505411878228188},{"text":"First.","start":380.69498,"end":381.19498,"sentiment":"neutral","sentiment_score":0.03620869666337967},{"text":"Alright.","start":385.99002,"end":386.31,"sentiment":"neutral","sentiment_score":0.08654014766216278},{"text":"So that's all done.","start":386.31,"end":387.51,"sentiment":"neutral","sentiment_score":0.13194472901523113}],"sentiment":"neutral","sentiment_score":0.0604427062595884,"channel":0,"num_words":12,"start":377.01498,"end":387.51},{"sentences":[{"text":"I'm gonna get you to when I'm just gonna get you to not yet.","start":387.51,"end":392.73,"sentiment":"neutral","sentiment_score":0.06323432270437479},{"text":"When the service comes on, just to unplug the router for ten thirty seconds and then","start":393.43002,"end":398.365,"sentiment":"neutral","sentiment_score":0.021304786612745374}],"sentiment":"neutral","sentiment_score":0.040871903455505766,"channel":0,"num_words":30,"start":387.51,"end":398.365},{"sentences":[{"text":"Like,","start":398.25,"end":398.75,"sentiment":"neutral","sentiment_score":0.010156644508242609}],"sentiment":"neutral","sentiment_score":0.010156644508242609,"channel":1,"num_words":1,"start":398.25,"end":398.75},{"sentences":[{"text":"plug it back in?","start":398.365,"end":399.42502,"sentiment":"neutral","sentiment_score":0.01215457171201706}],"sentiment":"neutral","sentiment_score":0.01215457171201706,"channel":0,"num_words":4,"start":398.365,"end":399.42502},{"sentences":[{"text":"the power to it?","start":401.13,"end":403.07,"sentiment":"neutral","sentiment_score":0.006306142546236515}],"sentiment":"neutral","sentiment_score":0.006306142546236515,"channel":1,"num_words":4,"start":401.13,"end":403.07},{"sentences":[{"text":"Yeah.","start":403.085,"end":403.405,"sentiment":"neutral","sentiment_score":0.00763139920309186},{"text":"The power that's plugged in the back of the router, there's a little cable.","start":403.405,"end":406.625,"sentiment":"neutral","sentiment_score":0.009449663272659694}],"sentiment":"neutral","sentiment_score":0.009328445668021839,"channel":0,"num_words":15,"start":403.085,"end":406.625},{"sentences":[{"text":"Yeah.","start":406.97,"end":407.47,"sentiment":"neutral","sentiment_score":0.01316756010055542}],"sentiment":"neutral","sentiment_score":0.01316756010055542,"channel":1,"num_words":1,"start":406.97,"end":407.47},{"sentences":[{"text":"How is it?","start":407.085,"end":407.64502,"sentiment":"neutral","sentiment_score":0.012009496800601482},{"text":"But not yet.","start":407.64502,"end":408.365,"sentiment":"neutral","sentiment_score":-0.0638889546195666},{"text":"Not just yet.","start":408.365,"end":409.005,"sentiment":"neutral","sentiment_score":-0.09549376120169957},{"text":"I'll tell you when.","start":409.005,"end":409.725,"sentiment":"neutral","sentiment_score":-0.0216954555362463},{"text":"Hang on.","start":409.725,"end":410.385,"sentiment":"neutral","sentiment_score":-0.0036165285855531693}],"sentiment":"neutral","sentiment_score":-0.03574230242520571,"channel":0,"num_words":15,"start":407.085,"end":410.385},{"sentences":[{"text":"Yeah.","start":410.49002,"end":410.73,"sentiment":"neutral","sentiment_score":0.02203411236405373},{"text":"Sure.","start":410.73,"end":411.23,"sentiment":"neutral","sentiment_score":0.03973997384309769}],"sentiment":"neutral","sentiment_score":0.030887043103575706,"channel":1,"num_words":2,"start":410.49002,"end":411.23},{"sentences":[{"text":"Okay.","start":416.71002,"end":417.11002,"sentiment":"neutral","sentiment_score":0.05077651888132095},{"text":"So that's done.","start":417.11002,"end":418.07,"sentiment":"neutral","sentiment_score":0.10113118837277095},{"text":"That's done.","start":418.07,"end":418.63,"sentiment":"neutral","sentiment_score":0.16342761367559433},{"text":"That's done.","start":418.63,"end":419.37,"sentiment":"neutral","sentiment_score":0.15424615889787674},{"text":"Yep.","start":419.83002,"end":420.07,"sentiment":"neutral","sentiment_score":0.03870822489261627}],"sentiment":"neutral","sentiment_score":0.1142473171154658,"channel":0,"num_words":9,"start":416.71002,"end":420.07},{"sentences":[{"text":"Just you probably might have noticed that the maybe the light on the router has gone red.","start":420.07,"end":424.41,"sentiment":"neutral","sentiment_score":-0.07216004238409154}],"sentiment":"neutral","sentiment_score":-0.07216004238409154,"channel":0,"num_words":17,"start":420.07,"end":424.41},{"sentences":[{"text":"No.","start":425.085,"end":425.32498,"sentiment":"neutral","sentiment_score":-0.12663428485393524},{"text":"It's still green.","start":425.32498,"end":426.465,"sentiment":"neutral","sentiment_score":-0.08666147043307622}],"sentiment":"neutral","sentiment_score":-0.09665467403829098,"channel":1,"num_words":4,"start":425.085,"end":426.465},{"sentences":[{"text":"Okay.","start":427.105,"end":427.42502,"sentiment":"neutral","sentiment_score":0.0654362365603447},{"text":"Well, that's good.","start":427.42502,"end":428.46503,"sentiment":"neutral","sentiment_score":0.31875760356585187},{"text":"That's a good sign.","start":428.46503,"end":429.42502,"sentiment":"positive","sentiment_score":0.5608521029353142},{"text":"Then it'll just come on.","start":429.42502,"end":431.445,"sentiment":"neutral","sentiment_score":0.19746416807174683},{"text":"It takes about a couple of minutes for it to come back on.","start":431.74503,"end":434.08502,"sentiment":"neutral","sentiment_score":0.15169246265521416}],"sentiment":"neutral","sentiment_score":0.2394015505336798,"channel":0,"num_words":26,"start":427.105,"end":434.08502},{"sentences":[{"text":"Once I tell you it's on, just quickly pull the plug out, just count the 30, put it back in.","start":435.105,"end":441.99,"sentiment":"neutral","sentiment_score":0.08229787405580283}],"sentiment":"neutral","sentiment_score":0.08229787405580283,"channel":0,"num_words":20,"start":435.105,"end":441.99},{"sentences":[{"text":"Yes.","start":442.495,"end":442.995,"sentiment":"neutral","sentiment_score":0.03976361081004143}],"sentiment":"neutral","sentiment_score":0.03976361081004143,"channel":1,"num_words":1,"start":442.495,"end":442.995},{"sentences":[{"text":"And then do you have a laptop or anything like that?","start":442.61,"end":446.07,"sentiment":"neutral","sentiment_score":0.016811203888871452}],"sentiment":"neutral","sentiment_score":0.016811203888871452,"channel":0,"num_words":11,"start":442.61,"end":446.07},{"sentences":[{"text":"Yeah.","start":446.175,"end":446.675,"sentiment":"neutral","sentiment_score":0.05809139832854271}],"sentiment":"neutral","sentiment_score":0.05809139832854271,"channel":1,"num_words":1,"start":446.175,"end":446.675},{"sentences":[{"text":"Oh, good.","start":447.25,"end":447.88998,"sentiment":"neutral","sentiment_score":0.13712158054113388},{"text":"So what we'll do is we'll run a couple of tests on your laptop","start":447.88998,"end":450.87,"sentiment":"neutral","sentiment_score":0.07698202612144607}],"sentiment":"neutral","sentiment_score":0.08449947042390704,"channel":0,"num_words":16,"start":447.25,"end":450.87},{"sentences":[{"text":"Yeah.","start":451.455,"end":451.955,"sentiment":"neutral","sentiment_score":0.033941078931093216}],"sentiment":"neutral","sentiment_score":0.033941078931093216,"channel":1,"num_words":1,"start":451.455,"end":451.955},{"sentences":[{"text":"and take it from there.","start":453.615,"end":455.455,"sentiment":"neutral","sentiment_score":0.020899472385644914},{"text":"But the Xbox, you know, 140 is plenty.","start":455.455,"end":457.775,"sentiment":"neutral","sentiment_score":-0.0000752769410610199},{"text":"Does it play I","start":457.775,"end":461.775,"sentiment":"neutral","sentiment_score":-0.010655372403562069}],"sentiment":"neutral","sentiment_score":0.003604332752087537,"channel":0,"num_words":17,"start":453.615,"end":461.775},{"sentences":[{"text":"Like,","start":461.72,"end":461.88,"sentiment":"neutral","sentiment_score":-0.04618135839700699}],"sentiment":"neutral","sentiment_score":-0.04618135839700699,"channel":1,"num_words":1,"start":461.72,"end":461.88},{"sentences":[{"text":"shouldn't","start":461.775,"end":462.255,"sentiment":"neutral","sentiment_score":-0.04714184254407883}],"sentiment":"neutral","sentiment_score":-0.04714184254407883,"channel":0,"num_words":1,"start":461.775,"end":462.255},{"sentences":[{"text":"just, you","start":461.88,"end":462.36002,"sentiment":"neutral","sentiment_score":-0.06256236881017685}],"sentiment":"neutral","sentiment_score":-0.06256236881017685,"channel":1,"num_words":2,"start":461.88,"end":462.36002},{"sentences":[{"text":"I","start":462.255,"end":462.415,"sentiment":"neutral","sentiment_score":-0.03846793994307518}],"sentiment":"neutral","sentiment_score":-0.03846793994307518,"channel":0,"num_words":1,"start":462.255,"end":462.415},{"sentences":[{"text":"know,","start":462.36002,"end":462.68002,"sentiment":"neutral","sentiment_score":-0.05989411473274231}],"sentiment":"neutral","sentiment_score":-0.05989411473274231,"channel":1,"num_words":1,"start":462.36002,"end":462.68002},{"sentences":[{"text":"shouldn't","start":462.415,"end":462.815,"sentiment":"neutral","sentiment_score":-0.05186440795660019}],"sentiment":"neutral","sentiment_score":-0.05186440795660019,"channel":0,"num_words":1,"start":462.415,"end":462.815},{"sentences":[{"text":"play","start":462.68002,"end":463.08002,"sentiment":"neutral","sentiment_score":-0.06353508681058884}],"sentiment":"neutral","sentiment_score":-0.06353508681058884,"channel":1,"num_words":1,"start":462.68002,"end":463.08002},{"sentences":[{"text":"say that.","start":462.815,"end":463.455,"sentiment":"neutral","sentiment_score":-0.04288398288190365}],"sentiment":"neutral","sentiment_score":-0.04288398288190365,"channel":0,"num_words":2,"start":462.815,"end":463.455},{"sentences":[{"text":"escape.","start":463.08002,"end":463.58002,"sentiment":"neutral","sentiment_score":-0.034735534340143204}],"sentiment":"neutral","sentiment_score":-0.034735534340143204,"channel":1,"num_words":1,"start":463.08002,"end":463.58002},{"sentences":[{"text":"I sorry?","start":463.455,"end":464.51498,"sentiment":"neutral","sentiment_score":-0.024210101924836636}],"sentiment":"neutral","sentiment_score":-0.024210101924836636,"channel":0,"num_words":2,"start":463.455,"end":464.51498},{"sentences":[{"text":"Yeah.","start":465.0,"end":465.32,"sentiment":"neutral","sentiment_score":-0.01464067306369543},{"text":"Like, the Fortnite games and","start":465.32,"end":467.34,"sentiment":"neutral","sentiment_score":-0.010747027769684791}],"sentiment":"neutral","sentiment_score":-0.011395968652019898,"channel":1,"num_words":6,"start":465.0,"end":467.34},{"sentences":[{"text":"So is is he playing any, like, professional games or anything like that?","start":469.06998,"end":472.69,"sentiment":"neutral","sentiment_score":-0.021295474125788763}],"sentiment":"neutral","sentiment_score":-0.021295474125788763,"channel":0,"num_words":13,"start":469.06998,"end":472.69},{"sentences":[{"text":"just, you know, like, the fighting games and that.","start":473.505,"end":476.165,"sentiment":"neutral","sentiment_score":-0.0316333801796039}],"sentiment":"neutral","sentiment_score":-0.0316333801796039,"channel":1,"num_words":9,"start":473.505,"end":476.165},{"sentences":[{"text":"Yeah.","start":476.83,"end":477.06998,"sentiment":"neutral","sentiment_score":-0.027452871203422543},{"text":"Because some of those","start":477.06998,"end":478.05,"sentiment":"neutral","sentiment_score":-0.030532191041857004}],"sentiment":"neutral","sentiment_score":-0.029916327074170114,"channel":0,"num_words":5,"start":476.83,"end":478.05},{"sentences":[{"text":"Like,","start":477.905,"end":478.385,"sentiment":"neutral","sentiment_score":-0.042142800986766815}],"sentiment":"neutral","sentiment_score":-0.042142800986766815,"channel":1,"num_words":1,"start":477.905,"end":478.385},{"sentences":[{"text":"graphics.","start":478.11,"end":478.61,"sentiment":"neutral","sentiment_score":-0.03980632126331329}],"sentiment":"neutral","sentiment_score":-0.03980632126331329,"channel":0,"num_words":1,"start":478.11,"end":478.61},{"sentences":[{"text":"card games card games.","start":478.385,"end":480.225,"sentiment":"neutral","sentiment_score":-0.033387281466275454},{"text":"You know?","start":480.225,"end":480.965,"sentiment":"neutral","sentiment_score":-0.02795877307653427}],"sentiment":"neutral","sentiment_score":-0.03157777866969506,"channel":1,"num_words":6,"start":478.385,"end":480.965},{"sentences":[{"text":"Yeah.","start":481.48502,"end":481.98502,"sentiment":"neutral","sentiment_score":-0.0421401709318161},{"text":"But the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100.","start":482.525,"end":489.905,"sentiment":"neutral","sentiment_score":-0.08473474550992251},{"text":"If anybody else is using the Internet, it might cause a little bit of","start":490.045,"end":493.085,"sentiment":"neutral","sentiment_score":-0.1295549406536988}],"sentiment":"neutral","sentiment_score":-0.10144583572234427,"channel":0,"num_words":35,"start":481.48502,"end":493.085},{"sentences":[{"text":"Lag.","start":494.65,"end":495.15,"sentiment":"neutral","sentiment_score":-0.10638082027435304}],"sentiment":"neutral","sentiment_score":-0.10638082027435304,"channel":1,"num_words":1,"start":494.65,"end":495.15},{"sentences":[{"text":"not lag.","start":495.99,"end":496.63,"sentiment":"neutral","sentiment_score":-0.1046965979039669},{"text":"There's another word for it that doesn't allow it to work to its oh, yeah.","start":496.63,"end":501.91,"sentiment":"neutral","sentiment_score":-0.11444974144299826},{"text":"Let's let's leave it at lagging so","start":501.91,"end":504.63,"sentiment":"neutral","sentiment_score":-0.06591221903051649}],"sentiment":"neutral","sentiment_score":-0.09948020211110513,"channel":0,"num_words":24,"start":495.99,"end":504.63},{"sentences":[{"text":"Yeah.","start":504.615,"end":505.115,"sentiment":"neutral","sentiment_score":-0.03620131313800812}],"sentiment":"neutral","sentiment_score":-0.03620131313800812,"channel":1,"num_words":1,"start":504.615,"end":505.115},{"sentences":[{"text":"we understand","start":504.63,"end":505.27,"sentiment":"neutral","sentiment_score":-0.007352126762270927}],"sentiment":"neutral","sentiment_score":-0.007352126762270927,"channel":0,"num_words":2,"start":504.63,"end":505.27},{"sentences":[{"text":"Okay.","start":505.17502,"end":505.67502,"sentiment":"neutral","sentiment_score":-0.007232509553432465}],"sentiment":"neutral","sentiment_score":-0.007232509553432465,"channel":1,"num_words":1,"start":505.17502,"end":505.67502},{"sentences":[{"text":"what we're saying.","start":505.27,"end":506.25,"sentiment":"neutral","sentiment_score":-0.019781581747035187}],"sentiment":"neutral","sentiment_score":-0.019781581747035187,"channel":0,"num_words":3,"start":505.27,"end":506.25},{"sentences":[{"text":"Yeah.","start":506.775,"end":507.275,"sentiment":"neutral","sentiment_score":-0.012884804978966711}],"sentiment":"neutral","sentiment_score":-0.012884804978966711,"channel":1,"num_words":1,"start":506.775,"end":507.275},{"sentences":[{"text":"But that's if they're playing really high density colors with as I said, the graphics are a bit","start":507.905,"end":515.985,"sentiment":"neutral","sentiment_score":-0.10367187071177694}],"sentiment":"neutral","sentiment_score":-0.10367187071177694,"channel":0,"num_words":18,"start":507.905,"end":515.985},{"sentences":[{"text":"Yeah.","start":516.61,"end":516.93,"sentiment":"neutral","sentiment_score":0.022944997996091843}],"sentiment":"neutral","sentiment_score":0.022944997996091843,"channel":1,"num_words":1,"start":516.61,"end":516.93},{"sentences":[{"text":"yeah.","start":516.625,"end":516.945,"sentiment":"neutral","sentiment_score":0.06649630516767502}],"sentiment":"neutral","sentiment_score":0.06649630516767502,"channel":0,"num_words":1,"start":516.625,"end":516.945},{"sentences":[{"text":"My","start":516.93,"end":517.25,"sentiment":"neutral","sentiment_score":0.06899486482143402}],"sentiment":"neutral","sentiment_score":0.06899486482143402,"channel":1,"num_words":1,"start":516.93,"end":517.25},{"sentences":[{"text":"Okay.","start":516.945,"end":517.445,"sentiment":"neutral","sentiment_score":0.07619556039571762}],"sentiment":"neutral","sentiment_score":0.07619556039571762,"channel":0,"num_words":1,"start":516.945,"end":517.445},{"sentences":[{"text":"type of","start":517.25,"end":517.64996,"sentiment":"neutral","sentiment_score":0.06060412898659706}],"sentiment":"neutral","sentiment_score":0.06060412898659706,"channel":1,"num_words":2,"start":517.25,"end":517.64996},{"sentences":[{"text":"Alright.","start":517.58496,"end":518.065,"sentiment":"neutral","sentiment_score":0.16482724249362946}],"sentiment":"neutral","sentiment_score":0.16482724249362946,"channel":0,"num_words":1,"start":517.58496,"end":518.065},{"sentences":[{"text":"system.","start":517.64996,"end":518.14996,"sentiment":"neutral","sentiment_score":0.14597316086292267}],"sentiment":"neutral","sentiment_score":0.14597316086292267,"channel":1,"num_words":1,"start":517.64996,"end":518.14996},{"sentences":[{"text":"So your service is now back online.","start":518.065,"end":520.08496,"sentiment":"neutral","sentiment_score":0.32280041916029795},{"text":"So before we do anything, just go to the router, pull out the black cable from the back of the router.","start":520.91003,"end":527.89,"sentiment":"neutral","sentiment_score":0.11531290571604456},{"text":"So that way, it's not connected to the wall.","start":528.35004,"end":530.83,"sentiment":"neutral","sentiment_score":0.07914361481865247},{"text":"It's just isolated from power altogether.","start":530.83,"end":533.09,"sentiment":"neutral","sentiment_score":0.026554695330560207}],"sentiment":"neutral","sentiment_score":0.1291347595234943,"channel":0,"num_words":43,"start":518.065,"end":533.09},{"sentences":[{"text":"Yes.","start":533.82,"end":534.18005,"sentiment":"neutral","sentiment_score":0.05568334460258484},{"text":"I've","start":534.18005,"end":534.54004,"sentiment":"neutral","sentiment_score":0.021550428122282028}],"sentiment":"neutral","sentiment_score":0.038616886362433434,"channel":1,"num_words":2,"start":533.82,"end":534.54004},{"sentences":[{"text":"Some","start":534.485,"end":534.72504,"sentiment":"neutral","sentiment_score":-0.008372321724891663}],"sentiment":"neutral","sentiment_score":-0.008372321724891663,"channel":0,"num_words":1,"start":534.485,"end":534.72504},{"sentences":[{"text":"done.","start":534.54004,"end":535.04004,"sentiment":"neutral","sentiment_score":-0.02406938746571541}],"sentiment":"neutral","sentiment_score":-0.02406938746571541,"channel":1,"num_words":1,"start":534.54004,"end":535.04004},{"sentences":[{"text":"people switch it off from the wall.","start":534.72504,"end":536.085,"sentiment":"neutral","sentiment_score":-0.08711131342819758},{"text":"That doesn't work because there's still a static electricity going through there.","start":536.085,"end":540.105,"sentiment":"neutral","sentiment_score":-0.18611655135949454},{"text":"Some people","start":540.325,"end":540.965,"sentiment":"neutral","sentiment_score":-0.04572889395058155}],"sentiment":"neutral","sentiment_score":-0.1397445522958324,"channel":0,"num_words":21,"start":534.72504,"end":540.965},{"sentences":[{"text":"Yep.","start":540.62,"end":541.12,"sentiment":"neutral","sentiment_score":-0.002604374196380377}],"sentiment":"neutral","sentiment_score":-0.002604374196380377,"channel":1,"num_words":1,"start":540.62,"end":541.12},{"sentences":[{"text":"pull the power from the wall.","start":540.965,"end":542.72504,"sentiment":"neutral","sentiment_score":-0.030573643743991852},{"text":"There's still static electricity in the table.","start":542.72504,"end":545.305,"sentiment":"neutral","sentiment_score":-0.038198095347200124},{"text":"But","start":545.87,"end":546.19,"sentiment":"neutral","sentiment_score":0.05027658492326737}],"sentiment":"neutral","sentiment_score":-0.028610853212220327,"channel":0,"num_words":14,"start":540.965,"end":546.19},{"sentences":[{"text":"Okay.","start":546.06,"end":546.56,"sentiment":"neutral","sentiment_score":0.10614265501499176}],"sentiment":"neutral","sentiment_score":0.10614265501499176,"channel":1,"num_words":1,"start":546.06,"end":546.56},{"sentences":[{"text":"doing it this way, it just isolates it completely from the power.","start":546.19,"end":549.64996,"sentiment":"neutral","sentiment_score":0.13951942324638367},{"text":"So just do that for thirty seconds.","start":549.87,"end":551.81,"sentiment":"neutral","sentiment_score":0.12120639532804489}],"sentiment":"neutral","sentiment_score":0.13277251822383782,"channel":0,"num_words":19,"start":546.19,"end":551.81},{"sentences":[{"text":"Yeah.","start":552.28503,"end":552.78503,"sentiment":"neutral","sentiment_score":0.09585501253604888}],"sentiment":"neutral","sentiment_score":0.09585501253604888,"channel":1,"num_words":1,"start":552.28503,"end":552.78503},{"sentences":[{"text":"Once you've reached thirty seconds, then you can just plug it back in.","start":553.55,"end":558.37,"sentiment":"neutral","sentiment_score":0.11821824598770875},{"text":"But let let me just double check that it's offline.","start":559.875,"end":562.855,"sentiment":"neutral","sentiment_score":0.053631262853741646},{"text":"That have you got it off now?","start":564.91504,"end":567.015,"sentiment":"neutral","sentiment_score":0.02109429639364992}],"sentiment":"neutral","sentiment_score":0.07402699670443932,"channel":0,"num_words":30,"start":553.55,"end":567.015},{"sentences":[{"text":"Yeah.","start":567.16,"end":567.39996,"sentiment":"neutral","sentiment_score":0.03970694541931152},{"text":"Yeah.","start":567.39996,"end":567.56,"sentiment":"neutral","sentiment_score":0.05443825200200081},{"text":"It's all.","start":567.56,"end":568.45996,"sentiment":"neutral","sentiment_score":0.060480063781142235}],"sentiment":"neutral","sentiment_score":0.0537763312458992,"channel":1,"num_words":4,"start":567.16,"end":568.45996},{"sentences":[{"text":"Keep it keep it out until I say so.","start":568.275,"end":570.115,"sentiment":"neutral","sentiment_score":0.06839235582285458},{"text":"Hang on.","start":570.115,"end":570.855,"sentiment":"neutral","sentiment_score":0.037857143208384514},{"text":"It's","start":570.91504,"end":571.235,"sentiment":"neutral","sentiment_score":0.03989524394273758}],"sentiment":"neutral","sentiment_score":0.060928394397099815,"channel":0,"num_words":12,"start":568.275,"end":571.235},{"sentences":[{"text":"Yeah.","start":571.16,"end":571.66,"sentiment":"neutral","sentiment_score":0.04347631335258484}],"sentiment":"neutral","sentiment_score":0.04347631335258484,"channel":1,"num_words":1,"start":571.16,"end":571.66},{"sentences":[{"text":"still showing offline.","start":571.235,"end":572.375,"sentiment":"neutral","sentiment_score":0.03122556209564209},{"text":"It's got a online, so it's got a shell offline, Then you can plug it back in.","start":572.435,"end":577.63,"sentiment":"neutral","sentiment_score":0.06466904392137247},{"text":"If it shows online, it means it's still","start":581.52997,"end":583.70996,"sentiment":"neutral","sentiment_score":0.04867788590490818}],"sentiment":"neutral","sentiment_score":0.056516911435340135,"channel":0,"num_words":28,"start":571.235,"end":583.70996},{"sentences":[{"text":"Yeah.","start":584.055,"end":584.375,"sentiment":"neutral","sentiment_score":0.05352102965116501}],"sentiment":"neutral","sentiment_score":0.05352102965116501,"channel":1,"num_words":1,"start":584.055,"end":584.375},{"sentences":[{"text":"running.","start":584.32996,"end":584.82996,"sentiment":"neutral","sentiment_score":0.05040772259235382}],"sentiment":"neutral","sentiment_score":0.05040772259235382,"channel":0,"num_words":1,"start":584.32996,"end":584.82996},{"sentences":[{"text":"Should I take","start":584.375,"end":585.095,"sentiment":"neutral","sentiment_score":0.06078696995973587}],"sentiment":"neutral","sentiment_score":0.06078696995973587,"channel":1,"num_words":3,"start":584.375,"end":585.095},{"sentences":[{"text":"Okay.","start":584.89,"end":585.20996,"sentiment":"neutral","sentiment_score":0.06855478882789612}],"sentiment":"neutral","sentiment_score":0.06855478882789612,"channel":0,"num_words":1,"start":584.89,"end":585.20996},{"sentences":[{"text":"the","start":585.095,"end":585.595,"sentiment":"neutral","sentiment_score":0.06919708847999573}],"sentiment":"neutral","sentiment_score":0.06919708847999573,"channel":1,"num_words":1,"start":585.095,"end":585.595},{"sentences":[{"text":"Okay.","start":585.20996,"end":585.45,"sentiment":"neutral","sentiment_score":0.07388100773096085},{"text":"It's offline now.","start":585.45,"end":586.32996,"sentiment":"neutral","sentiment_score":0.08844045797983806},{"text":"Now you can plug it back in.","start":586.32996,"end":587.625,"sentiment":"neutral","sentiment_score":0.1059678356562342},{"text":"Alright.","start":592.825,"end":593.225,"sentiment":"neutral","sentiment_score":0.1309405416250229},{"text":"Now I just gotta","start":593.225,"end":594.105,"sentiment":"neutral","sentiment_score":0.10779219307005405}],"sentiment":"neutral","sentiment_score":0.10269290907308459,"channel":0,"num_words":16,"start":585.20996,"end":594.105},{"sentences":[{"text":"Okay.","start":594.1,"end":594.6,"sentiment":"neutral","sentiment_score":0.08426596224308014}],"sentiment":"neutral","sentiment_score":0.08426596224308014,"channel":1,"num_words":1,"start":594.1,"end":594.6},{"sentences":[{"text":"wait for it to sync again.","start":594.105,"end":595.645,"sentiment":"neutral","sentiment_score":0.11170592904090881},{"text":"Come back online.","start":596.745,"end":597.805,"sentiment":"neutral","sentiment_score":0.1310319354136785},{"text":"Then I want you to go to your laptop.","start":597.945,"end":600.285,"sentiment":"neutral","sentiment_score":0.09009178976217906},{"text":"I want you to open up your Chrome.","start":602.72003,"end":604.82,"sentiment":"neutral","sentiment_score":0.1060885451734066}],"sentiment":"neutral","sentiment_score":0.10472560960512894,"channel":0,"num_words":26,"start":594.105,"end":604.82},{"sentences":[{"text":"Yep.","start":606.045,"end":606.545,"sentiment":"neutral","sentiment_score":0.07549788057804108}],"sentiment":"neutral","sentiment_score":0.07549788057804108,"channel":1,"num_words":1,"start":606.045,"end":606.545},{"sentences":[{"text":"And in in the URL of that Chrome,","start":606.16003,"end":609.22003,"sentiment":"neutral","sentiment_score":0.05209936434403062}],"sentiment":"neutral","sentiment_score":0.05209936434403062,"channel":0,"num_words":8,"start":606.16003,"end":609.22003},{"sentences":[{"text":"Yeah.","start":610.205,"end":610.705,"sentiment":"neutral","sentiment_score":0.07224351167678833}],"sentiment":"neutral","sentiment_score":0.07224351167678833,"channel":1,"num_words":1,"start":610.205,"end":610.705},{"sentences":[{"text":"I want you to write in the speedtestaltogether.net.","start":610.24005,"end":614.82,"sentiment":"neutral","sentiment_score":0.05984389968216419},{"text":"Let me see if your service is backed up yet.","start":615.52496,"end":617.70496,"sentiment":"neutral","sentiment_score":0.0019596079364418983},{"text":"That's not backed up yet.","start":617.845,"end":618.885,"sentiment":"neutral","sentiment_score":-0.06178831085562706},{"text":"Hang on a sec.","start":618.885,"end":619.945,"sentiment":"neutral","sentiment_score":-0.008081302512437105},{"text":"Yes.","start":622.64496,"end":622.96497,"sentiment":"neutral","sentiment_score":0.04114964976906776}],"sentiment":"neutral","sentiment_score":0.00707964865224702,"channel":0,"num_words":28,"start":610.24005,"end":622.96497},{"sentences":[{"text":"Speedtest.net.","start":622.96497,"end":623.76495,"sentiment":"neutral","sentiment_score":0.029363585636019707},{"text":"But nothing will happen now because your your service is","start":623.76495,"end":626.325,"sentiment":"neutral","sentiment_score":-0.05540321171283722}],"sentiment":"neutral","sentiment_score":-0.0476971392265775,"channel":0,"num_words":11,"start":622.96497,"end":626.325},{"sentences":[{"text":"Yeah.","start":626.15,"end":626.65,"sentiment":"neutral","sentiment_score":0.020013727247714996}],"sentiment":"neutral","sentiment_score":0.020013727247714996,"channel":1,"num_words":1,"start":626.15,"end":626.65},{"sentences":[{"text":"still Okay.","start":626.325,"end":628.99,"sentiment":"neutral","sentiment_score":0.059919849038124084},{"text":"Now your service is online.","start":629.05,"end":630.83,"sentiment":"neutral","sentiment_score":0.13619150668382646},{"text":"So I'm gonna give you a mobile number.","start":632.01,"end":634.03,"sentiment":"neutral","sentiment_score":0.11478100065141916},{"text":"Can you write it down, please?","start":634.49,"end":636.01,"sentiment":"neutral","sentiment_score":0.06650142992536227},{"text":"Or","start":636.01,"end":636.33,"sentiment":"neutral","sentiment_score":0.0307452492415905}],"sentiment":"neutral","sentiment_score":0.09767268479547718,"channel":0,"num_words":22,"start":626.325,"end":636.33},{"sentences":[{"text":"Wait.","start":638.315,"end":638.63495,"sentiment":"neutral","sentiment_score":0.007921908050775528}],"sentiment":"neutral","sentiment_score":0.007921908050775528,"channel":1,"num_words":1,"start":638.315,"end":638.63495},{"sentences":[{"text":"because","start":638.33,"end":638.65,"sentiment":"neutral","sentiment_score":-0.011999383568763731}],"sentiment":"neutral","sentiment_score":-0.011999383568763731,"channel":0,"num_words":1,"start":638.33,"end":638.65},{"sentences":[{"text":"Do","start":638.63495,"end":638.795,"sentiment":"neutral","sentiment_score":-0.020536471158266068}],"sentiment":"neutral","sentiment_score":-0.020536471158266068,"channel":1,"num_words":1,"start":638.63495,"end":638.795},{"sentences":[{"text":"I want","start":638.65,"end":638.97003,"sentiment":"neutral","sentiment_score":0.0006435010582208633}],"sentiment":"neutral","sentiment_score":0.0006435010582208633,"channel":0,"num_words":2,"start":638.65,"end":638.97003},{"sentences":[{"text":"I need","start":638.795,"end":639.115,"sentiment":"neutral","sentiment_score":-0.01212291605770588}],"sentiment":"neutral","sentiment_score":-0.01212291605770588,"channel":1,"num_words":2,"start":638.795,"end":639.115},{"sentences":[{"text":"you to","start":638.97003,"end":639.55,"sentiment":"neutral","sentiment_score":-0.007280498743057251}],"sentiment":"neutral","sentiment_score":-0.007280498743057251,"channel":0,"num_words":2,"start":638.97003,"end":639.55},{"sentences":[{"text":"to connect to the Internet on the laptop?","start":639.115,"end":641.295,"sentiment":"neutral","sentiment_score":0.028720893897116184}],"sentiment":"neutral","sentiment_score":0.028720893897116184,"channel":1,"num_words":8,"start":639.115,"end":641.295},{"sentences":[{"text":"sorry?","start":644.855,"end":645.355,"sentiment":"neutral","sentiment_score":-0.0014598537236452105}],"sentiment":"neutral","sentiment_score":-0.0014598537236452105,"channel":0,"num_words":1,"start":644.855,"end":645.355},{"sentences":[{"text":"So btest.net.","start":647.06995,"end":648.75,"sentiment":"neutral","sentiment_score":0.025662673637270927},{"text":"Yeah?","start":648.75,"end":649.25,"sentiment":"neutral","sentiment_score":0.04028663784265518}],"sentiment":"neutral","sentiment_score":0.030537328372399013,"channel":1,"num_words":3,"start":647.06995,"end":649.25},{"sentences":[{"text":"Yeah.","start":649.255,"end":649.575,"sentiment":"neutral","sentiment_score":0.043871473520994186},{"text":"Altogether.","start":649.575,"end":650.075,"sentiment":"neutral","sentiment_score":0.035754844546318054},{"text":"Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403","start":650.855,"end":661.81,"sentiment":"neutral","sentiment_score":0.05891675839666277}],"sentiment":"neutral","sentiment_score":0.05779301725766238,"channel":0,"num_words":34,"start":649.255,"end":661.81},{"sentences":[{"text":"Zero four zero three.","start":663.16504,"end":664.86505,"sentiment":"neutral","sentiment_score":0.026212422642856836}],"sentiment":"neutral","sentiment_score":0.026212422642856836,"channel":1,"num_words":4,"start":663.16504,"end":664.86505},{"sentences":[{"text":"763","start":665.38995,"end":666.52997,"sentiment":"neutral","sentiment_score":0.01672610081732273}],"sentiment":"neutral","sentiment_score":0.01672610081732273,"channel":0,"num_words":1,"start":665.38995,"end":666.52997},{"sentences":[{"text":"Yep.","start":667.645,"end":668.145,"sentiment":"neutral","sentiment_score":0.029313623905181885}],"sentiment":"neutral","sentiment_score":0.029313623905181885,"channel":1,"num_words":1,"start":667.645,"end":668.145},{"sentences":[{"text":"744.","start":668.725,"end":669.865,"sentiment":"neutral","sentiment_score":0.014239544980227947},{"text":"So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with.","start":671.125,"end":681.605,"sentiment":"neutral","sentiment_score":0.026887290392603194},{"text":"Because you're in where are you in?","start":681.605,"end":683.20496,"sentiment":"neutral","sentiment_score":0.000930037981431399},{"text":"Canberra?","start":683.20496,"end":683.70496,"sentiment":"neutral","sentiment_score":-0.002099681179970503}],"sentiment":"neutral","sentiment_score":0.02181148394116793,"channel":0,"num_words":44,"start":668.725,"end":683.70496},{"sentences":[{"text":"No.","start":684.46497,"end":684.705,"sentiment":"neutral","sentiment_score":-0.05303741991519928},{"text":"I mean, Sydney.","start":684.705,"end":685.605,"sentiment":"neutral","sentiment_score":-0.05112585425376892}],"sentiment":"neutral","sentiment_score":-0.05160374566912651,"channel":1,"num_words":4,"start":684.46497,"end":685.605},{"sentences":[{"text":"Okay.","start":686.22003,"end":686.7,"sentiment":"neutral","sentiment_score":-0.01612662523984909},{"text":"So it's communicating with Sydney.","start":686.7,"end":688.8,"sentiment":"neutral","sentiment_score":-0.009316268935799598},{"text":"So we need at least three of those, three runs.","start":689.02,"end":691.76,"sentiment":"neutral","sentiment_score":-0.010352704208344221},{"text":"Send","start":692.46,"end":692.78,"sentiment":"neutral","sentiment_score":0.01642386056482792}],"sentiment":"neutral","sentiment_score":-0.008812420672791846,"channel":0,"num_words":17,"start":686.22003,"end":692.78},{"sentences":[{"text":"Mhmm.","start":692.545,"end":693.045,"sentiment":"neutral","sentiment_score":0.021022869274020195}],"sentiment":"neutral","sentiment_score":0.021022869274020195,"channel":1,"num_words":1,"start":692.545,"end":693.045},{"sentences":[{"text":"us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end.","start":692.78,"end":704.495,"sentiment":"neutral","sentiment_score":0.022569317184388638}],"sentiment":"neutral","sentiment_score":0.022569317184388638,"channel":0,"num_words":30,"start":692.78,"end":704.495},{"sentences":[{"text":"Yeah.","start":705.24,"end":705.72003,"sentiment":"neutral","sentiment_score":0.031735699623823166},{"text":"Okay.","start":705.72003,"end":706.22003,"sentiment":"neutral","sentiment_score":0.03172800689935684}],"sentiment":"neutral","sentiment_score":0.031731853261590004,"channel":1,"num_words":2,"start":705.24,"end":706.22003},{"sentences":[{"text":"Yeah,","start":706.235,"end":706.555,"sentiment":"neutral","sentiment_score":0.02925710938870907}],"sentiment":"neutral","sentiment_score":0.02925710938870907,"channel":0,"num_words":1,"start":706.235,"end":706.555},{"sentences":[{"text":"Well, I'm","start":706.28,"end":706.68,"sentiment":"neutral","sentiment_score":0.03397594392299652}],"sentiment":"neutral","sentiment_score":0.03397594392299652,"channel":1,"num_words":2,"start":706.28,"end":706.68},{"sentences":[{"text":"please.","start":706.555,"end":707.055,"sentiment":"neutral","sentiment_score":0.04083934053778648}],"sentiment":"neutral","sentiment_score":0.04083934053778648,"channel":0,"num_words":1,"start":706.555,"end":707.055},{"sentences":[{"text":"just running the space test","start":706.68,"end":708.2,"sentiment":"neutral","sentiment_score":0.0359530933201313}],"sentiment":"neutral","sentiment_score":0.0359530933201313,"channel":1,"num_words":5,"start":706.68,"end":708.2},{"sentences":[{"text":"Yeah.","start":707.995,"end":708.15497,"sentiment":"neutral","sentiment_score":0.05942274257540703},{"text":"Yeah.","start":708.15497,"end":708.315,"sentiment":"neutral","sentiment_score":0.0740060955286026}],"sentiment":"neutral","sentiment_score":0.06671441905200481,"channel":0,"num_words":2,"start":707.995,"end":708.315},{"sentences":[{"text":"now.","start":708.2,"end":708.7,"sentiment":"neutral","sentiment_score":0.07141000032424927}],"sentiment":"neutral","sentiment_score":0.07141000032424927,"channel":1,"num_words":1,"start":708.2,"end":708.7},{"sentences":[{"text":"Yeah.","start":708.315,"end":708.555,"sentiment":"neutral","sentiment_score":0.10941452533006668},{"text":"No worries.","start":708.555,"end":708.955,"sentiment":"neutral","sentiment_score":0.1788661852478981},{"text":"Take your take your time.","start":708.955,"end":709.835,"sentiment":"neutral","sentiment_score":0.2350991278886795},{"text":"There's no no rush.","start":709.835,"end":711.055,"sentiment":"neutral","sentiment_score":0.1637706570327282}],"sentiment":"neutral","sentiment_score":0.19147709695001444,"channel":0,"num_words":12,"start":708.315,"end":711.055},{"sentences":[{"text":"It's just loading it.","start":721.225,"end":723.565,"sentiment":"neutral","sentiment_score":0.1565680056810379},{"text":"Okay.","start":723.865,"end":724.26495,"sentiment":"neutral","sentiment_score":0.13474465906620026},{"text":"So","start":724.26495,"end":724.425,"sentiment":"neutral","sentiment_score":0.10535630583763124}],"sentiment":"neutral","sentiment_score":0.1443954979379972,"channel":1,"num_words":6,"start":721.225,"end":724.425},{"sentences":[{"text":"Mhmm.","start":724.32,"end":724.82,"sentiment":"neutral","sentiment_score":0.12802806496620178}],"sentiment":"neutral","sentiment_score":0.12802806496620178,"channel":0,"num_words":1,"start":724.32,"end":724.82},{"sentences":[{"text":"one's done.","start":724.425,"end":725.40497,"sentiment":"neutral","sentiment_score":0.1474122852087021}],"sentiment":"neutral","sentiment_score":0.1474122852087021,"channel":1,"num_words":2,"start":724.425,"end":725.40497},{"sentences":[{"text":"Yep.","start":726.815,"end":727.315,"sentiment":"neutral","sentiment_score":0.13392336666584015},{"text":"Send me a photo of that,","start":727.455,"end":733.355,"sentiment":"neutral","sentiment_score":0.09548752009868622}],"sentiment":"neutral","sentiment_score":0.10097835532256536,"channel":0,"num_words":7,"start":726.815,"end":733.355},{"sentences":[{"text":"Okay.","start":733.84,"end":734.34,"sentiment":"neutral","sentiment_score":0.08577337861061096}],"sentiment":"neutral","sentiment_score":0.08577337861061096,"channel":1,"num_words":1,"start":733.84,"end":734.34},{"sentences":[{"text":"please.","start":735.355,"end":735.855,"sentiment":"neutral","sentiment_score":0.08698275685310364},{"text":"And how's the weather up there?","start":737.855,"end":739.44,"sentiment":"neutral","sentiment_score":0.10038426890969276}],"sentiment":"neutral","sentiment_score":0.09846976718732289,"channel":0,"num_words":7,"start":735.355,"end":739.44},{"sentences":[{"text":"It's sunny today.","start":740.235,"end":741.295,"sentiment":"positive","sentiment_score":0.43173834681510925},{"text":"It's nice.","start":741.355,"end":742.01495,"sentiment":"positive","sentiment_score":0.5977953374385834}],"sentiment":"positive","sentiment_score":0.4981611430644989,"channel":1,"num_words":5,"start":740.235,"end":742.01495},{"sentences":[{"text":"Oh, you lucky guys.","start":741.76,"end":743.14,"sentiment":"positive","sentiment_score":0.4028924033045769},{"text":"Now I'm in","start":744.32,"end":744.8,"sentiment":"neutral","sentiment_score":0.07616947839657466}],"sentiment":"neutral","sentiment_score":0.2628682926297188,"channel":0,"num_words":7,"start":741.76,"end":744.8},{"sentences":[{"text":"Who","start":744.795,"end":745.035,"sentiment":"neutral","sentiment_score":0.0383179597556591}],"sentiment":"neutral","sentiment_score":0.0383179597556591,"channel":1,"num_words":1,"start":744.795,"end":745.035},{"sentences":[{"text":"a training","start":744.8,"end":745.44,"sentiment":"neutral","sentiment_score":0.06260606646537781}],"sentiment":"neutral","sentiment_score":0.06260606646537781,"channel":0,"num_words":2,"start":744.8,"end":745.44},{"sentences":[{"text":"are you?","start":745.035,"end":745.695,"sentiment":"neutral","sentiment_score":0.04282506741583347}],"sentiment":"neutral","sentiment_score":0.04282506741583347,"channel":1,"num_words":2,"start":745.035,"end":745.695},{"sentences":[{"text":"in Coles, Melbourne.","start":745.44,"end":746.82,"sentiment":"neutral","sentiment_score":0.03243226744234562}],"sentiment":"neutral","sentiment_score":0.03243226744234562,"channel":0,"num_words":3,"start":745.44,"end":746.82},{"sentences":[{"text":"You're in Melbourne?","start":747.915,"end":748.815,"sentiment":"neutral","sentiment_score":0.02636442519724369}],"sentiment":"neutral","sentiment_score":0.02636442519724369,"channel":1,"num_words":3,"start":747.915,"end":748.815},{"sentences":[{"text":"And you're the beach too.","start":748.96,"end":750.42,"sentiment":"neutral","sentiment_score":0.05135627016425133}],"sentiment":"neutral","sentiment_score":0.05135627016425133,"channel":0,"num_words":5,"start":748.96,"end":750.42},{"sentences":[{"text":"Oh, wow.","start":750.95496,"end":751.77496,"sentiment":"neutral","sentiment_score":-0.07574554532766342},{"text":"It's taking so long just to send a message.","start":752.235,"end":754.65497,"sentiment":"neutral","sentiment_score":-0.18374155958493552}],"sentiment":"neutral","sentiment_score":-0.16410592062906784,"channel":1,"num_words":11,"start":750.95496,"end":754.65497},{"sentences":[{"text":"Yeah.","start":755.695,"end":755.935,"sentiment":"neutral","sentiment_score":-0.1175277829170227},{"text":"But that's that's got to do with the phone.","start":755.935,"end":757.955,"sentiment":"neutral","sentiment_score":-0.21302619742022622},{"text":"That's got nothing to do with Internet.","start":758.175,"end":759.715,"sentiment":"neutral","sentiment_score":-0.2675048964364188},{"text":"Do you have do you guys have WhatsApp?","start":769.7,"end":771.4,"sentiment":"neutral","sentiment_score":-0.07001407071948051}],"sentiment":"neutral","sentiment_score":-0.17869641602039338,"channel":0,"num_words":25,"start":755.695,"end":771.4},{"sentences":[{"text":"I'm just sending it now.","start":773.355,"end":775.375,"sentiment":"neutral","sentiment_score":-0.06462527364492417}],"sentiment":"neutral","sentiment_score":-0.06462527364492417,"channel":1,"num_words":5,"start":773.355,"end":775.375},{"sentences":[{"text":"Okay.","start":777.22003,"end":777.54004,"sentiment":"neutral","sentiment_score":-0.04245545715093613},{"text":"I've got something here.","start":777.54004,"end":778.76,"sentiment":"neutral","sentiment_score":-0.0382869727909565}],"sentiment":"neutral","sentiment_score":-0.039120669662952426,"channel":0,"num_words":5,"start":777.22003,"end":778.76},{"sentences":[{"text":"Okay.","start":778.475,"end":778.975,"sentiment":"neutral","sentiment_score":-0.009748068638145924},{"text":"Yep.","start":779.51495,"end":780.01495,"sentiment":"neutral","sentiment_score":-0.001974620623514056}],"sentiment":"neutral","sentiment_score":-0.00586134463082999,"channel":1,"num_words":2,"start":778.475,"end":780.01495},{"sentences":[{"text":"Okay.","start":780.40497,"end":780.64496,"sentiment":"neutral","sentiment_score":-0.0024149632081389427},{"text":"So you got 49.","start":780.64496,"end":782.40497,"sentiment":"neutral","sentiment_score":-0.0001464923843741417},{"text":"You're using Leadtel and Airtel Australia's 163.4.","start":782.40497,"end":788.425,"sentiment":"neutral","sentiment_score":-0.0005820500207067068},{"text":"Alright.","start":789.52496,"end":790.02496,"sentiment":"neutral","sentiment_score":0.0016990478616207838},{"text":"Now can you can you do another one?","start":790.165,"end":792.005,"sentiment":"neutral","sentiment_score":-0.02959046047180891}],"sentiment":"neutral","sentiment_score":-0.011528567562068236,"channel":0,"num_words":21,"start":780.40497,"end":792.005},{"sentences":[{"text":"Because 49 is just showing us it just keeps starting it off and just running one more.","start":792.005,"end":798.37,"sentiment":"neutral","sentiment_score":-0.22407232312595143}],"sentiment":"neutral","sentiment_score":-0.22407232312595143,"channel":0,"num_words":17,"start":792.005,"end":798.37},{"sentences":[{"text":"Mhmm.","start":798.305,"end":798.785,"sentiment":"neutral","sentiment_score":-0.014667661860585213}],"sentiment":"neutral","sentiment_score":-0.014667661860585213,"channel":1,"num_words":1,"start":798.305,"end":798.785},{"sentences":[{"text":"Because your","start":798.51,"end":798.91003,"sentiment":"neutral","sentiment_score":0.03265698440372944}],"sentiment":"neutral","sentiment_score":0.03265698440372944,"channel":0,"num_words":2,"start":798.51,"end":798.91003},{"sentences":[{"text":"Yep.","start":798.785,"end":799.285,"sentiment":"neutral","sentiment_score":0.10206474363803864}],"sentiment":"neutral","sentiment_score":0.10206474363803864,"channel":1,"num_words":1,"start":798.785,"end":799.285},{"sentences":[{"text":"upload is good.","start":798.91003,"end":799.71,"sentiment":"neutral","sentiment_score":0.20802202820777893},{"text":"It's it's higher than what it should be.","start":799.71,"end":801.65,"sentiment":"neutral","sentiment_score":-0.017836811719462276},{"text":"It's","start":802.11005,"end":802.51,"sentiment":"neutral","sentiment_score":0.003974247723817825}],"sentiment":"neutral","sentiment_score":0.040445486549288034,"channel":0,"num_words":12,"start":798.91003,"end":802.51},{"sentences":[{"text":"Yeah.","start":802.305,"end":802.805,"sentiment":"neutral","sentiment_score":0.02729730494320393}],"sentiment":"neutral","sentiment_score":0.02729730494320393,"channel":1,"num_words":1,"start":802.305,"end":802.805},{"sentences":[{"text":"you upload 68.","start":802.67004,"end":803.87,"sentiment":"neutral","sentiment_score":0.02407139725983143},{"text":"It should only be it should be under 40.","start":803.87,"end":805.81,"sentiment":"neutral","sentiment_score":0.02982776715523667}],"sentiment":"neutral","sentiment_score":0.028388674681385357,"channel":0,"num_words":12,"start":802.67004,"end":805.81},{"sentences":[{"text":"Okay.","start":807.185,"end":807.685,"sentiment":"neutral","sentiment_score":0.06602530926465988}],"sentiment":"neutral","sentiment_score":0.06602530926465988,"channel":1,"num_words":1,"start":807.185,"end":807.685},{"sentences":[{"text":"I just click on go again, and that's it.","start":815.335,"end":817.515,"sentiment":"neutral","sentiment_score":0.056297640316188335}],"sentiment":"neutral","sentiment_score":0.056297640316188335,"channel":0,"num_words":9,"start":815.335,"end":817.515},{"sentences":[{"text":"Yep.","start":817.9,"end":818.4,"sentiment":"neutral","sentiment_score":0.07111173123121262},{"text":"Okay.","start":837.23,"end":837.63,"sentiment":"neutral","sentiment_score":0.02964217029511929},{"text":"This time it's a bit different.","start":837.63,"end":839.25,"sentiment":"neutral","sentiment_score":-0.06129063665866852}],"sentiment":"neutral","sentiment_score":-0.0333737398032099,"channel":1,"num_words":8,"start":817.9,"end":839.25},{"sentences":[{"text":"Yeah.","start":840.72504,"end":840.965,"sentiment":"neutral","sentiment_score":0.03908979147672653},{"text":"Send me the photo, please.","start":840.965,"end":842.085,"sentiment":"neutral","sentiment_score":0.0541153572499752},{"text":"Is it good or bad?","start":842.085,"end":843.205,"sentiment":"neutral","sentiment_score":0.06511656120419503},{"text":"No.","start":843.205,"end":843.365,"sentiment":"neutral","sentiment_score":-0.253069669008255},{"text":"No.","start":843.365,"end":843.525,"sentiment":"neutral","sentiment_score":-0.27672088146209717}],"sentiment":"neutral","sentiment_score":0.00811221794440196,"channel":0,"num_words":13,"start":840.72504,"end":843.525},{"sentences":[{"text":"Don't tell me","start":843.525,"end":844.005,"sentiment":"neutral","sentiment_score":-0.3043341835339864}],"sentiment":"neutral","sentiment_score":-0.3043341835339864,"channel":0,"num_words":3,"start":843.525,"end":844.005},{"sentences":[{"text":"Download","start":843.95,"end":844.45,"sentiment":"negative","sentiment_score":-0.3924997448921203}],"sentiment":"negative","sentiment_score":-0.3924997448921203,"channel":1,"num_words":1,"start":843.95,"end":844.45},{"sentences":[{"text":"I wanna see","start":844.005,"end":844.565,"sentiment":"neutral","sentiment_score":-0.2126054217418035}],"sentiment":"neutral","sentiment_score":-0.2126054217418035,"channel":0,"num_words":3,"start":844.005,"end":844.565},{"sentences":[{"text":"is","start":844.51,"end":844.67,"sentiment":"neutral","sentiment_score":-0.187879741191864}],"sentiment":"neutral","sentiment_score":-0.187879741191864,"channel":1,"num_words":1,"start":844.51,"end":844.67},{"sentences":[{"text":"the photo.","start":844.565,"end":845.145,"sentiment":"neutral","sentiment_score":-0.2511616572737694}],"sentiment":"neutral","sentiment_score":-0.2511616572737694,"channel":0,"num_words":2,"start":844.565,"end":845.145},{"sentences":[{"text":"not good.","start":844.67,"end":845.41,"sentiment":"negative","sentiment_score":-0.4449573755264282}],"sentiment":"negative","sentiment_score":-0.4449573755264282,"channel":1,"num_words":2,"start":844.67,"end":845.41},{"sentences":[{"text":"What's the download speed?","start":846.245,"end":847.705,"sentiment":"neutral","sentiment_score":-0.05781662277877331},{"text":"14.","start":849.25,"end":849.75,"sentiment":"neutral","sentiment_score":-0.009376699104905128}],"sentiment":"neutral","sentiment_score":-0.04812863804399967,"channel":0,"num_words":5,"start":846.245,"end":849.75},{"sentences":[{"text":"Four.","start":849.31,"end":849.81,"sentiment":"neutral","sentiment_score":-0.010947886854410172}],"sentiment":"neutral","sentiment_score":-0.010947886854410172,"channel":1,"num_words":1,"start":849.31,"end":849.81},{"sentences":[{"text":"Okay.","start":850.05,"end":850.55,"sentiment":"neutral","sentiment_score":-0.002652169670909643},{"text":"Change.","start":852.13,"end":852.63,"sentiment":"neutral","sentiment_score":-0.002677259035408497},{"text":"Okay.","start":852.85,"end":853.35,"sentiment":"neutral","sentiment_score":0.005637363530695438},{"text":"See where you got Leaptel, you got Melbourne, change server.","start":853.41,"end":856.71,"sentiment":"neutral","sentiment_score":-0.008248500153422355}],"sentiment":"neutral","sentiment_score":-0.006321312823834328,"channel":0,"num_words":13,"start":850.05,"end":856.71},{"sentences":[{"text":"Yeah.","start":858.015,"end":858.515,"sentiment":"neutral","sentiment_score":-0.05659058317542076}],"sentiment":"neutral","sentiment_score":-0.05659058317542076,"channel":1,"num_words":1,"start":858.015,"end":858.515},{"sentences":[{"text":"Now that's that's something not right there because your upload's too high.","start":858.69,"end":862.07,"sentiment":"neutral","sentiment_score":-0.290422714004914},{"text":"Download's too low.","start":862.52997,"end":863.65,"sentiment":"neutral","sentiment_score":-0.3115462064743042},{"text":"Why is that?","start":863.65,"end":864.345,"sentiment":"neutral","sentiment_score":-0.15663553277651468},{"text":"Okay.","start":865.225,"end":865.725,"sentiment":"neutral","sentiment_score":-0.03000086545944214},{"text":"Can you click on change server","start":866.985,"end":869.08496,"sentiment":"neutral","sentiment_score":-0.007365548672775428}],"sentiment":"neutral","sentiment_score":-0.19855247773230075,"channel":0,"num_words":25,"start":858.69,"end":869.08496},{"sentences":[{"text":"Mhmm.","start":869.94,"end":870.44,"sentiment":"neutral","sentiment_score":0.0115375854074955}],"sentiment":"neutral","sentiment_score":0.0115375854074955,"channel":1,"num_words":1,"start":869.94,"end":870.44},{"sentences":[{"text":"and allocate one from Sydney?","start":871.46497,"end":873.40497,"sentiment":"neutral","sentiment_score":0.004618710465729236}],"sentiment":"neutral","sentiment_score":0.004618710465729236,"channel":0,"num_words":5,"start":871.46497,"end":873.40497},{"sentences":[{"text":"Okay.","start":875.06,"end":875.56,"sentiment":"neutral","sentiment_score":0.004750962369143963},{"text":"So I searched Sydney.","start":875.62,"end":877.07996,"sentiment":"neutral","sentiment_score":0.0009698120411485434}],"sentiment":"neutral","sentiment_score":0.0017260421067476273,"channel":1,"num_words":5,"start":875.06,"end":877.07996},{"sentences":[{"text":"Yeah.","start":877.545,"end":877.785,"sentiment":"neutral","sentiment_score":0.0336686335504055},{"text":"Yeah.","start":877.785,"end":878.285,"sentiment":"neutral","sentiment_score":0.03984435275197029},{"text":"Enter Cindy.","start":878.52997,"end":879.01,"sentiment":"neutral","sentiment_score":0.03213706146925688},{"text":"Whatever.","start":879.01,"end":879.51,"sentiment":"neutral","sentiment_score":0.052844565361738205},{"text":"Would would whichever one you're fine.","start":879.57,"end":882.07,"sentiment":"neutral","sentiment_score":0.05876869149506092}],"sentiment":"neutral","sentiment_score":0.04938580214299939,"channel":0,"num_words":11,"start":877.545,"end":882.07},{"sentences":[{"text":"So your your","start":885.81,"end":886.52997,"sentiment":"neutral","sentiment_score":0.018711499248941738}],"sentiment":"neutral","sentiment_score":0.018711499248941738,"channel":0,"num_words":3,"start":885.81,"end":886.52997},{"sentences":[{"text":"Sydney.","start":886.355,"end":886.835,"sentiment":"neutral","sentiment_score":0.01924995332956314}],"sentiment":"neutral","sentiment_score":0.01924995332956314,"channel":1,"num_words":1,"start":886.355,"end":886.835},{"sentences":[{"text":"ping","start":886.52997,"end":886.85,"sentiment":"neutral","sentiment_score":0.006674900185316801}],"sentiment":"neutral","sentiment_score":0.006674900185316801,"channel":0,"num_words":1,"start":886.52997,"end":886.85},{"sentences":[{"text":"What","start":886.835,"end":887.075,"sentiment":"neutral","sentiment_score":-0.0007312903180718422}],"sentiment":"neutral","sentiment_score":-0.0007312903180718422,"channel":1,"num_words":1,"start":886.835,"end":887.075},{"sentences":[{"text":"m s","start":886.85,"end":887.17,"sentiment":"neutral","sentiment_score":0.0012482432648539543}],"sentiment":"neutral","sentiment_score":0.0012482432648539543,"channel":0,"num_words":2,"start":886.85,"end":887.17},{"sentences":[{"text":"one?","start":887.075,"end":887.575,"sentiment":"neutral","sentiment_score":-0.006562545895576477}],"sentiment":"neutral","sentiment_score":-0.006562545895576477,"channel":1,"num_words":1,"start":887.075,"end":887.575},{"sentences":[{"text":"is only sorry?","start":887.17,"end":888.55,"sentiment":"neutral","sentiment_score":-0.012790609151124954}],"sentiment":"neutral","sentiment_score":-0.012790609151124954,"channel":0,"num_words":3,"start":887.17,"end":888.55},{"sentences":[{"text":"They've got Sydney Telstra, Sydney office.","start":889.075,"end":891.415,"sentiment":"neutral","sentiment_score":-0.0034445172253375254}],"sentiment":"neutral","sentiment_score":-0.0034445172253375254,"channel":1,"num_words":6,"start":889.075,"end":891.415},{"sentences":[{"text":"Whichever one.","start":891.73505,"end":892.53503,"sentiment":"neutral","sentiment_score":-0.007903474383056164},{"text":"Get the Telstra one off.","start":892.53503,"end":893.73505,"sentiment":"neutral","sentiment_score":-0.016969264298677445},{"text":"Just whatever.","start":893.73505,"end":894.29504,"sentiment":"neutral","sentiment_score":-0.00258300406858325},{"text":"Yeah.","start":894.29504,"end":894.79504,"sentiment":"neutral","sentiment_score":0.03417850285768509}],"sentiment":"neutral","sentiment_score":-0.007164077553898096,"channel":0,"num_words":10,"start":891.73505,"end":894.79504},{"sentences":[{"text":"Okay.","start":896.22,"end":896.72,"sentiment":"neutral","sentiment_score":0.051782965660095215}],"sentiment":"neutral","sentiment_score":0.051782965660095215,"channel":1,"num_words":1,"start":896.22,"end":896.72},{"sentences":[{"text":"But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly.","start":897.655,"end":911.87,"sentiment":"neutral","sentiment_score":0.03459291603114154},{"text":"But let's yeah.","start":913.69,"end":914.57,"sentiment":"neutral","sentiment_score":0.006641727561752002},{"text":"Because your ping's only 29, so you shouldn't be getting 14.","start":914.57,"end":917.53,"sentiment":"neutral","sentiment_score":-0.020870894786309113},{"text":"You should be getting a lot more than that.","start":917.53,"end":919.305,"sentiment":"neutral","sentiment_score":0.0042539168563154005},{"text":"But","start":919.545,"end":919.785,"sentiment":"neutral","sentiment_score":0.004425771534442902}],"sentiment":"neutral","sentiment_score":0.018245807482448757,"channel":0,"num_words":61,"start":897.655,"end":919.785},{"sentences":[{"text":"Yeah.","start":919.67,"end":920.17,"sentiment":"neutral","sentiment_score":0.002110108733177185}],"sentiment":"neutral","sentiment_score":0.002110108733177185,"channel":1,"num_words":1,"start":919.67,"end":920.17},{"sentences":[{"text":"it all the all the speed's gone through the upload, not the download, if that makes sense.","start":919.785,"end":925.305,"sentiment":"neutral","sentiment_score":0.011495698572081678},{"text":"Yeah.","start":925.305,"end":925.805,"sentiment":"neutral","sentiment_score":0.006379159167408943},{"text":"The upload's really high, 81.","start":925.945,"end":927.785,"sentiment":"neutral","sentiment_score":-0.03079009912908077},{"text":"It shouldn't be that high.","start":927.785,"end":929.085,"sentiment":"neutral","sentiment_score":-0.04787461310625076}],"sentiment":"neutral","sentiment_score":-0.006839911652995008,"channel":0,"num_words":28,"start":919.785,"end":929.085},{"sentences":[{"text":"No.","start":929.75,"end":929.99,"sentiment":"neutral","sentiment_score":-0.05549100041389465},{"text":"But even changing it to Telstra Sydney, my download's 6.25 now.","start":929.99,"end":934.89,"sentiment":"neutral","sentiment_score":-0.04369442588226362}],"sentiment":"neutral","sentiment_score":-0.044677473759899534,"channel":1,"num_words":12,"start":929.75,"end":934.89},{"sentences":[{"text":"Alright.","start":935.95,"end":936.45,"sentiment":"neutral","sentiment_score":0.026118095964193344},{"text":"Do another one with Telstra.","start":938.91003,"end":940.69,"sentiment":"neutral","sentiment_score":0.0094081349670887}],"sentiment":"neutral","sentiment_score":0.01219312846660614,"channel":0,"num_words":6,"start":935.95,"end":940.69},{"sentences":[{"text":"Okay.","start":942.535,"end":943.035,"sentiment":"neutral","sentiment_score":0.013295180164277554},{"text":"And the upload was 64.","start":943.495,"end":945.595,"sentiment":"neutral","sentiment_score":-0.0035028129816055296}],"sentiment":"neutral","sentiment_score":-0.0007031474572916826,"channel":1,"num_words":6,"start":942.535,"end":945.595},{"sentences":[{"text":"Yeah.","start":946.11,"end":946.43,"sentiment":"neutral","sentiment_score":-0.015360986813902857}],"sentiment":"neutral","sentiment_score":-0.015360986813902857,"channel":0,"num_words":1,"start":946.11,"end":946.43},{"sentences":[{"text":"Let","start":946.295,"end":946.455,"sentiment":"neutral","sentiment_score":-0.05160953849554062}],"sentiment":"neutral","sentiment_score":-0.05160953849554062,"channel":1,"num_words":1,"start":946.295,"end":946.455},{"sentences":[{"text":"No.","start":946.43,"end":946.67004,"sentiment":"neutral","sentiment_score":-0.1442040503025055}],"sentiment":"neutral","sentiment_score":-0.1442040503025055,"channel":0,"num_words":1,"start":946.43,"end":946.67004},{"sentences":[{"text":"me","start":946.455,"end":946.955,"sentiment":"neutral","sentiment_score":-0.15142279863357544}],"sentiment":"neutral","sentiment_score":-0.15142279863357544,"channel":1,"num_words":1,"start":946.455,"end":946.955},{"sentences":[{"text":"The upload's too high.","start":946.67004,"end":947.985,"sentiment":"neutral","sentiment_score":-0.26615992188453674},{"text":"So it's it's it's telling me that it's not regulating yet.","start":948.065,"end":952.565,"sentiment":"neutral","sentiment_score":-0.21558450704271143},{"text":"Do you have TeamViewer installed in your laptop?","start":954.225,"end":958.885,"sentiment":"neutral","sentiment_score":-0.01802399242296815}],"sentiment":"neutral","sentiment_score":-0.15566353062572685,"channel":0,"num_words":23,"start":946.67004,"end":958.885},{"sentences":[{"text":"check.","start":960.1,"end":960.26,"sentiment":"neutral","sentiment_score":-0.0037922328338027},{"text":"What is it?","start":960.26,"end":961.24,"sentiment":"neutral","sentiment_score":-0.00033188114563624066}],"sentiment":"neutral","sentiment_score":-0.0011969690676778555,"channel":1,"num_words":4,"start":960.1,"end":961.24},{"sentences":[{"text":"TeamViewer, t e a m viewer.","start":961.54,"end":963.95996,"sentiment":"neutral","sentiment_score":0.012528451780478159},{"text":"Because we can run a support check from our end through your laptop if you want.","start":965.37994,"end":970.44,"sentiment":"neutral","sentiment_score":0.02492478210479021}],"sentiment":"neutral","sentiment_score":0.021543964743614197,"channel":0,"num_words":22,"start":961.54,"end":970.44},{"sentences":[{"text":"No.","start":971.46497,"end":971.705,"sentiment":"neutral","sentiment_score":-0.2861543297767639},{"text":"I don't have it.","start":971.705,"end":972.505,"sentiment":"neutral","sentiment_score":-0.25963524729013443},{"text":"It's my daughter's school laptop.","start":972.505,"end":974.365,"sentiment":"neutral","sentiment_score":-0.13623521625995635}],"sentiment":"neutral","sentiment_score":-0.20058714002370834,"channel":1,"num_words":10,"start":971.46497,"end":974.365},{"sentences":[{"text":"Yeah.","start":975.13995,"end":975.45996,"sentiment":"neutral","sentiment_score":0.007836984470486641},{"text":"Okay.","start":975.45996,"end":975.86,"sentiment":"neutral","sentiment_score":0.04087755084037781},{"text":"If you can if you can I'll let your daughter know if we can do that.","start":975.86,"end":979.91504,"sentiment":"neutral","sentiment_score":0.07703087700065225},{"text":"I can log in from here and do all the line tests myself instead of you.","start":979.91504,"end":983.835,"sentiment":"neutral","sentiment_score":0.08574427617713809},{"text":"Anyway, run run a couple of more","start":983.835,"end":985.435,"sentiment":"neutral","sentiment_score":0.05891889067632811}],"sentiment":"neutral","sentiment_score":0.07476949319243431,"channel":0,"num_words":41,"start":975.13995,"end":985.435},{"sentences":[{"text":"Yeah.","start":985.38995,"end":985.88995,"sentiment":"neutral","sentiment_score":0.10608350485563278}],"sentiment":"neutral","sentiment_score":0.10608350485563278,"channel":1,"num_words":1,"start":985.38995,"end":985.88995},{"sentences":[{"text":"tests, please.","start":985.435,"end":986.235,"sentiment":"neutral","sentiment_score":0.11277956143021584},{"text":"Yep.","start":986.235,"end":986.735,"sentiment":"neutral","sentiment_score":0.1842232197523117}],"sentiment":"neutral","sentiment_score":0.1365941142042478,"channel":0,"num_words":3,"start":985.435,"end":986.735},{"sentences":[{"text":"I'll","start":987.03503,"end":987.195,"sentiment":"neutral","sentiment_score":0.11126112937927246}],"sentiment":"neutral","sentiment_score":0.11126112937927246,"channel":1,"num_words":1,"start":987.03503,"end":987.195},{"sentences":[{"text":"If","start":987.03503,"end":987.275,"sentiment":"neutral","sentiment_score":0.12473804503679276}],"sentiment":"neutral","sentiment_score":0.12473804503679276,"channel":0,"num_words":1,"start":987.03503,"end":987.275},{"sentences":[{"text":"run","start":987.195,"end":987.35504,"sentiment":"neutral","sentiment_score":0.10126705467700958}],"sentiment":"neutral","sentiment_score":0.10126705467700958,"channel":1,"num_words":1,"start":987.195,"end":987.35504},{"sentences":[{"text":"I maybe","start":987.275,"end":987.855,"sentiment":"neutral","sentiment_score":0.0781959630548954}],"sentiment":"neutral","sentiment_score":0.0781959630548954,"channel":0,"num_words":2,"start":987.275,"end":987.855},{"sentences":[{"text":"a few.","start":987.35504,"end":988.655,"sentiment":"neutral","sentiment_score":0.08324315398931503}],"sentiment":"neutral","sentiment_score":0.08324315398931503,"channel":1,"num_words":2,"start":987.35504,"end":988.655},{"sentences":[{"text":"select another server.","start":988.155,"end":989.615,"sentiment":"neutral","sentiment_score":0.041721078256766}],"sentiment":"neutral","sentiment_score":0.041721078256766,"channel":0,"num_words":3,"start":988.155,"end":989.615},{"sentences":[{"text":"Just see now it came up with download 4.66.","start":991.195,"end":994.575,"sentiment":"neutral","sentiment_score":0.04180060306357013},{"text":"Even more.","start":995.675,"end":996.575,"sentiment":"neutral","sentiment_score":0.01702886214479804}],"sentiment":"neutral","sentiment_score":0.03729665016924793,"channel":1,"num_words":11,"start":991.195,"end":996.575},{"sentences":[{"text":"Mhmm.","start":1000.33997,"end":1000.42,"sentiment":"neutral","sentiment_score":-0.07156580686569214},{"text":"No.","start":1000.42,"end":1000.66,"sentiment":"negative","sentiment_score":-0.37902575731277466},{"text":"That doesn't make sense.","start":1000.66,"end":1001.77997,"sentiment":"negative","sentiment_score":-0.5320040434598923},{"text":"Hang on a sec.","start":1001.77997,"end":1002.83997,"sentiment":"negative","sentiment_score":-0.3796234801411629},{"text":"Doesn't make sense at all.","start":1004.66,"end":1006.27997,"sentiment":"negative","sentiment_score":-0.5005940198898315}],"sentiment":"negative","sentiment_score":-0.44000478386878966,"channel":0,"num_words":15,"start":1000.33997,"end":1006.27997},{"sentences":[{"text":"Alright.","start":1006.875,"end":1007.375,"sentiment":"neutral","sentiment_score":-0.04450188577175141},{"text":"Just run a few more.","start":1007.675,"end":1009.055,"sentiment":"neutral","sentiment_score":-0.022625501826405527},{"text":"See, I might probably need to go down for it to come back up again.","start":1009.91504,"end":1012.875,"sentiment":"neutral","sentiment_score":-0.2135374148686727},{"text":"I don't know.","start":1012.875,"end":1013.615,"sentiment":"neutral","sentiment_score":-0.10710519800583522},{"text":"In the Sydney servers, can you see Digital Pacific?","start":1015.115,"end":1019.615,"sentiment":"neutral","sentiment_score":-0.026926150131556723}],"sentiment":"neutral","sentiment_score":-0.11891944130713289,"channel":0,"num_words":33,"start":1006.875,"end":1019.615},{"sentences":[{"text":"I'm just trying Optus.","start":1023.085,"end":1024.785,"sentiment":"neutral","sentiment_score":-0.0006974583957344294}],"sentiment":"neutral","sentiment_score":-0.0006974583957344294,"channel":1,"num_words":4,"start":1023.085,"end":1024.785},{"sentences":[{"text":"Okay.","start":1025.46,"end":1025.86,"sentiment":"neutral","sentiment_score":0.02613474801182747},{"text":"Try Optus.","start":1025.86,"end":1026.58,"sentiment":"neutral","sentiment_score":0.017437701113522053},{"text":"Yeah.","start":1026.58,"end":1027.08,"sentiment":"neutral","sentiment_score":0.011943289078772068},{"text":"You'll need to try each change at least twice.","start":1036.035,"end":1038.535,"sentiment":"neutral","sentiment_score":-0.013905899392233955}],"sentiment":"neutral","sentiment_score":-0.004015358093266304,"channel":0,"num_words":13,"start":1025.46,"end":1038.535},{"sentences":[{"text":"Okay.","start":1039.66,"end":1040.16,"sentiment":"neutral","sentiment_score":0.0050475988537073135},{"text":"Office is showing 10.69 download.","start":1041.66,"end":1044.4,"sentiment":"neutral","sentiment_score":0.005885163322091103}],"sentiment":"neutral","sentiment_score":0.005745569244027138,"channel":1,"num_words":6,"start":1039.66,"end":1044.4},{"sentences":[{"text":"Okay.","start":1045.3151,"end":1045.8151,"sentiment":"neutral","sentiment_score":-0.015906061977148056},{"text":"It looks like it's it needs to go down before it comes back up again.","start":1045.875,"end":1049.73,"sentiment":"neutral","sentiment_score":-0.12815716092785198},{"text":"So open up change server and see if you can find digital pacific or GSL networks.","start":1050.5901,"end":1058.53,"sentiment":"neutral","sentiment_score":-0.005711722857085988}],"sentiment":"neutral","sentiment_score":-0.0634265950502595,"channel":0,"num_words":32,"start":1045.3151,"end":1058.53},{"sentences":[{"text":"In Sydney.","start":1060.6499,"end":1061.5499,"sentiment":"neutral","sentiment_score":0.0036101648584008217}],"sentiment":"neutral","sentiment_score":0.0036101648584008217,"channel":1,"num_words":2,"start":1060.6499,"end":1061.5499},{"sentences":[{"text":"Yeah.","start":1062.115,"end":1062.615,"sentiment":"neutral","sentiment_score":0.004801629111170769}],"sentiment":"neutral","sentiment_score":0.004801629111170769,"channel":0,"num_words":1,"start":1062.115,"end":1062.615},{"sentences":[{"text":"Sydney.","start":1068.0099,"end":1068.5099,"sentiment":"neutral","sentiment_score":0.005495727993547916},{"text":"GSO network?","start":1075.545,"end":1076.525,"sentiment":"neutral","sentiment_score":0.012131086084991693},{"text":"Yeah?","start":1076.745,"end":1077.245,"sentiment":"neutral","sentiment_score":0.014775529503822328}],"sentiment":"neutral","sentiment_score":0.011133357416838408,"channel":1,"num_words":4,"start":1068.0099,"end":1077.245},{"sentences":[{"text":"Yeah.","start":1076.88,"end":1077.04,"sentiment":"neutral","sentiment_score":0.01580236479640007},{"text":"Yeah.","start":1077.04,"end":1077.3601,"sentiment":"neutral","sentiment_score":0.017891444265842438},{"text":"Select","start":1077.3601,"end":1077.76,"sentiment":"neutral","sentiment_score":0.013376671820878984}],"sentiment":"neutral","sentiment_score":0.01569016029437383,"channel":0,"num_words":3,"start":1076.88,"end":1077.76},{"sentences":[{"text":"Mhmm.","start":1077.465,"end":1077.965,"sentiment":"neutral","sentiment_score":0.014065826311707497}],"sentiment":"neutral","sentiment_score":0.014065826311707497,"channel":1,"num_words":1,"start":1077.465,"end":1077.965},{"sentences":[{"text":"that one.","start":1077.76,"end":1078.42,"sentiment":"neutral","sentiment_score":0.009426071308553219}],"sentiment":"neutral","sentiment_score":0.009426071308553219,"channel":0,"num_words":2,"start":1077.76,"end":1078.42},{"sentences":[{"text":"Or digital pacific?","start":1078.665,"end":1079.9451,"sentiment":"neutral","sentiment_score":0.008130162333448729},{"text":"Which","start":1079.9451,"end":1080.265,"sentiment":"neutral","sentiment_score":0.018255118280649185}],"sentiment":"neutral","sentiment_score":0.010661401320248842,"channel":1,"num_words":4,"start":1078.665,"end":1080.265},{"sentences":[{"text":"Well,","start":1080.16,"end":1080.4801,"sentiment":"neutral","sentiment_score":0.009025613777339458}],"sentiment":"neutral","sentiment_score":0.009025613777339458,"channel":0,"num_words":1,"start":1080.16,"end":1080.4801},{"sentences":[{"text":"one?","start":1080.265,"end":1080.765,"sentiment":"neutral","sentiment_score":0.014729544520378113}],"sentiment":"neutral","sentiment_score":0.014729544520378113,"channel":1,"num_words":1,"start":1080.265,"end":1080.765},{"sentences":[{"text":"digital pacific better if you don't mind.","start":1080.4801,"end":1082.5,"sentiment":"neutral","sentiment_score":0.03449736615376813}],"sentiment":"neutral","sentiment_score":0.03449736615376813,"channel":0,"num_words":7,"start":1080.4801,"end":1082.5},{"sentences":[{"text":"Yes.","start":1082.985,"end":1083.485,"sentiment":"neutral","sentiment_score":0.030711472034454346},{"text":"Okay.","start":1084.665,"end":1085.165,"sentiment":"neutral","sentiment_score":0.022240467369556427},{"text":"That's 19.27.","start":1105.0751,"end":1107.0951,"sentiment":"neutral","sentiment_score":0.022735957987606525}],"sentiment":"neutral","sentiment_score":0.024605963844805956,"channel":1,"num_words":4,"start":1082.985,"end":1107.0951},{"sentences":[{"text":"Yeah.","start":1107.3999,"end":1107.72,"sentiment":"neutral","sentiment_score":0.015656301751732826},{"text":"I know.","start":1107.72,"end":1107.96,"sentiment":"neutral","sentiment_score":0.005780979990959168}],"sentiment":"neutral","sentiment_score":0.009072753911217054,"channel":0,"num_words":3,"start":1107.3999,"end":1107.96},{"sentences":[{"text":"Yeah.","start":1107.9551,"end":1108.4551,"sentiment":"neutral","sentiment_score":0.007326614111661911}],"sentiment":"neutral","sentiment_score":0.007326614111661911,"channel":1,"num_words":1,"start":1107.9551,"end":1108.4551},{"sentences":[{"text":"But it's only just you need to run a few now, at least another two or three.","start":1107.96,"end":1112.2999,"sentiment":"neutral","sentiment_score":-0.04073957331916865},{"text":"See if it starts to go up again.","start":1112.715,"end":1114.495,"sentiment":"neutral","sentiment_score":-0.0976512935012579}],"sentiment":"neutral","sentiment_score":-0.05895132377743721,"channel":0,"num_words":25,"start":1107.96,"end":1114.495},{"sentences":[{"text":"Okay.","start":1116.0701,"end":1116.5701,"sentiment":"neutral","sentiment_score":-0.049873024225234985}],"sentiment":"neutral","sentiment_score":-0.049873024225234985,"channel":1,"num_words":1,"start":1116.0701,"end":1116.5701},{"sentences":[{"text":"If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening.","start":1117.115,"end":1123.375,"sentiment":"neutral","sentiment_score":-0.1424763238300448}],"sentiment":"neutral","sentiment_score":-0.1424763238300448,"channel":0,"num_words":23,"start":1117.115,"end":1123.375},{"sentences":[{"text":"Seems the second time around Seagullworth.","start":1139.455,"end":1141.875,"sentiment":"neutral","sentiment_score":-0.02143610967323184}],"sentiment":"neutral","sentiment_score":-0.02143610967323184,"channel":1,"num_words":6,"start":1139.455,"end":1141.875},{"sentences":[{"text":"Yep.","start":1143.095,"end":1143.495,"sentiment":"neutral","sentiment_score":0.026717647910118103},{"text":"Keep going.","start":1143.495,"end":1144.235,"sentiment":"neutral","sentiment_score":0.023205239325761795}],"sentiment":"neutral","sentiment_score":0.024376042187213898,"channel":0,"num_words":3,"start":1143.095,"end":1144.235},{"sentences":[{"text":"Seventeen point seven four.","start":1144.89,"end":1146.75,"sentiment":"neutral","sentiment_score":0.009709080448374152}],"sentiment":"neutral","sentiment_score":0.009709080448374152,"channel":1,"num_words":4,"start":1144.89,"end":1146.75},{"sentences":[{"text":"But what's the upload?","start":1148.2151,"end":1149.355,"sentiment":"neutral","sentiment_score":-0.02906883182004094}],"sentiment":"neutral","sentiment_score":-0.02906883182004094,"channel":0,"num_words":4,"start":1148.2151,"end":1149.355},{"sentences":[{"text":"Uploads reaching it's almost done.","start":1150.65,"end":1154.27,"sentiment":"neutral","sentiment_score":-0.032847021520137784},{"text":"In the eighties.","start":1154.65,"end":1155.79,"sentiment":"neutral","sentiment_score":-0.0633607842028141}],"sentiment":"neutral","sentiment_score":-0.044289682526141405,"channel":1,"num_words":8,"start":1150.65,"end":1155.79},{"sentences":[{"text":"Yeah.","start":1157.0399,"end":1157.2,"sentiment":"neutral","sentiment_score":-0.09235862642526628},{"text":"There's there's gotta be something not right there.","start":1157.2,"end":1160.3999,"sentiment":"neutral","sentiment_score":-0.23959165252745152},{"text":"It's inverting.","start":1160.3999,"end":1161.2999,"sentiment":"neutral","sentiment_score":-0.17051560431718826}],"sentiment":"neutral","sentiment_score":-0.21364755047993225,"channel":0,"num_words":11,"start":1157.0399,"end":1161.2999},{"sentences":[{"text":"67.","start":1161.075,"end":1162.5349,"sentiment":"neutral","sentiment_score":-0.03098844736814499}],"sentiment":"neutral","sentiment_score":-0.03098844736814499,"channel":1,"num_words":1,"start":1161.075,"end":1162.5349},{"sentences":[{"text":"It's in","start":1162.24,"end":1162.6399,"sentiment":"neutral","sentiment_score":-0.028265565633773804}],"sentiment":"neutral","sentiment_score":-0.028265565633773804,"channel":0,"num_words":2,"start":1162.24,"end":1162.6399},{"sentences":[{"text":"6067.33.","start":1163.635,"end":1166.9349,"sentiment":"neutral","sentiment_score":-0.01763720065355301}],"sentiment":"neutral","sentiment_score":-0.01763720065355301,"channel":1,"num_words":1,"start":1163.635,"end":1166.9349},{"sentences":[{"text":"That's the download now?","start":1167.2799,"end":1168.82,"sentiment":"neutral","sentiment_score":-0.025722185149788857}],"sentiment":"neutral","sentiment_score":-0.025722185149788857,"channel":0,"num_words":4,"start":1167.2799,"end":1168.82},{"sentences":[{"text":"No.","start":1169.235,"end":1169.6349,"sentiment":"neutral","sentiment_score":-0.0997764766216278},{"text":"The upload and download was 17.7.","start":1169.6349,"end":1173.04,"sentiment":"neutral","sentiment_score":-0.0719652312497298}],"sentiment":"neutral","sentiment_score":-0.07593826630285808,"channel":1,"num_words":7,"start":1169.235,"end":1173.04},{"sentences":[{"text":"Okay.","start":1172.605,"end":1173.105,"sentiment":"neutral","sentiment_score":-0.0260893777012825},{"text":"Can we run another one, please?","start":1173.565,"end":1175.4249,"sentiment":"neutral","sentiment_score":-0.043036930883924164},{"text":"That's sounds a bit weird that does.","start":1177.565,"end":1179.825,"sentiment":"neutral","sentiment_score":-0.31518228139196125}],"sentiment":"neutral","sentiment_score":-0.17789906662489688,"channel":0,"num_words":14,"start":1172.605,"end":1179.825},{"sentences":[{"text":"Where's the Internet?","start":1184.0549,"end":1185.195,"sentiment":"neutral","sentiment_score":-0.11579699317614238},{"text":"How do you see what you're connected to?","start":1185.2549,"end":1187.2749,"sentiment":"neutral","sentiment_score":-0.06292832596227527},{"text":"So should I connect to Airtel 2.4?","start":1193.8949,"end":1197.5149,"sentiment":"neutral","sentiment_score":-0.0588561264531953}],"sentiment":"neutral","sentiment_score":-0.0701561373554998,"channel":1,"num_words":18,"start":1184.0549,"end":1197.5149},{"sentences":[{"text":"It doesn't really matter.","start":1198.395,"end":1199.515,"sentiment":"neutral","sentiment_score":-0.06916151940822601},{"text":"2.45 g.","start":1199.515,"end":1200.975,"sentiment":"neutral","sentiment_score":-0.008894224418327212},{"text":"Five g is obviously gonna give you a bit of bandwidth.","start":1201.035,"end":1203.455,"sentiment":"neutral","sentiment_score":-0.08606980741024017},{"text":"So","start":1203.6749,"end":1203.995,"sentiment":"neutral","sentiment_score":-0.09147641062736513}],"sentiment":"neutral","sentiment_score":-0.07403771214497586,"channel":0,"num_words":18,"start":1198.395,"end":1203.995},{"sentences":[{"text":"No.","start":1205.42,"end":1205.66,"sentiment":"neutral","sentiment_score":-0.1398990899324417},{"text":"Download 14.5167 upload.","start":1205.66,"end":1209.36,"sentiment":"neutral","sentiment_score":-0.1276101420323054}],"sentiment":"neutral","sentiment_score":-0.13068237900733948,"channel":1,"num_words":4,"start":1205.42,"end":1209.36},{"sentences":[{"text":"Okay.","start":1211.22,"end":1211.54,"sentiment":"neutral","sentiment_score":-0.023689866065979004},{"text":"Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening?","start":1211.54,"end":1216.84,"sentiment":"neutral","sentiment_score":-0.019361587512927752},{"text":"Because you shouldn't be getting that an upload that high.","start":1218.1,"end":1221.48,"sentiment":"neutral","sentiment_score":-0.24083197861909866},{"text":"And I'm not sure if this has got to do with the boost because we've had a few issues with that as well.","start":1223.465,"end":1229.405,"sentiment":"neutral","sentiment_score":-0.2710298908793408},{"text":"Okay.","start":1234.185,"end":1234.505,"sentiment":"neutral","sentiment_score":-0.038704048842191696}],"sentiment":"neutral","sentiment_score":-0.15540812358702139,"channel":0,"num_words":59,"start":1211.22,"end":1234.505},{"sentences":[{"text":"Hang on.","start":1234.505,"end":1234.825,"sentiment":"neutral","sentiment_score":-0.056097423657774925},{"text":"Let me just try something here.","start":1234.825,"end":1236.4451,"sentiment":"neutral","sentiment_score":-0.015116860624402761},{"text":"Do it one more time.","start":1236.825,"end":1237.965,"sentiment":"neutral","sentiment_score":-0.008886714279651643},{"text":"Okay.","start":1242.2,"end":1242.52,"sentiment":"neutral","sentiment_score":-0.022051343694329265},{"text":"The eight the profile is 19 on display.","start":1242.52,"end":1245.48,"sentiment":"neutral","sentiment_score":-0.09643429610878229}],"sentiment":"neutral","sentiment_score":-0.04731160431930965,"channel":0,"num_words":22,"start":1234.505,"end":1245.48},{"sentences":[{"text":"That's too high.","start":1245.48,"end":1246.54,"sentiment":"neutral","sentiment_score":-0.24895362059275308},{"text":"Okay.","start":1249.5599,"end":1250.0599,"sentiment":"neutral","sentiment_score":-0.0327116921544075},{"text":"So let's where'd where'd we go with the last one?","start":1250.12,"end":1253.74,"sentiment":"neutral","sentiment_score":-0.008502948720706626}],"sentiment":"neutral","sentiment_score":-0.061757288652838076,"channel":0,"num_words":14,"start":1245.48,"end":1253.74},{"sentences":[{"text":"So 22.8.","start":1255.1799,"end":1257.2,"sentiment":"neutral","sentiment_score":0.002732639666646719}],"sentiment":"neutral","sentiment_score":0.002732639666646719,"channel":1,"num_words":2,"start":1255.1799,"end":1257.2},{"sentences":[{"text":"Can you send me a photo of that, please?","start":1258.985,"end":1260.845,"sentiment":"neutral","sentiment_score":0.01698936501310931},{"text":"I'm just gonna reset your the n t d box.","start":1263.065,"end":1266.365,"sentiment":"neutral","sentiment_score":-0.01586302728392184},{"text":"Just waiting for that to happen.","start":1267.01,"end":1268.63,"sentiment":"neutral","sentiment_score":-0.017989149938027065},{"text":"Okay.","start":1271.5701,"end":1271.81,"sentiment":"neutral","sentiment_score":0.034280501306056976},{"text":"That's happened.","start":1271.81,"end":1272.7101,"sentiment":"neutral","sentiment_score":0.037928298115730286}],"sentiment":"neutral","sentiment_score":-0.00012584963613854988,"channel":0,"num_words":28,"start":1258.985,"end":1272.7101},{"sentences":[{"text":"Can you now run at least another two more speed tests, please?","start":1273.4901,"end":1277.27,"sentiment":"neutral","sentiment_score":0.058511593379080296},{"text":"I'll just reset the NTD box on the wall, the black one.","start":1280.6849,"end":1283.665,"sentiment":"neutral","sentiment_score":0.015517588549604019}],"sentiment":"neutral","sentiment_score":0.037014590964342155,"channel":0,"num_words":24,"start":1273.4901,"end":1283.665},{"sentences":[{"text":"Mhmm.","start":1284.33,"end":1284.83,"sentiment":"neutral","sentiment_score":0.01074528880417347}],"sentiment":"neutral","sentiment_score":0.01074528880417347,"channel":1,"num_words":1,"start":1284.33,"end":1284.83},{"sentences":[{"text":"Oh, one last thing.","start":1291.245,"end":1292.945,"sentiment":"neutral","sentiment_score":-0.0014144994784146547},{"text":"Have you ever unplugged your router in the last month for about twenty minutes?","start":1293.75,"end":1299.53,"sentiment":"neutral","sentiment_score":-0.016684769253645624}],"sentiment":"neutral","sentiment_score":-0.013291375970260965,"channel":0,"num_words":18,"start":1291.245,"end":1299.53},{"sentences":[{"text":"Yeah.","start":1300.655,"end":1300.975,"sentiment":"neutral","sentiment_score":0.019884593784809113},{"text":"I did today.","start":1300.975,"end":1301.955,"sentiment":"neutral","sentiment_score":0.03853085761268934}],"sentiment":"neutral","sentiment_score":0.03386929165571928,"channel":1,"num_words":4,"start":1300.655,"end":1301.955},{"sentences":[{"text":"Okay.","start":1303.51,"end":1304.01,"sentiment":"neutral","sentiment_score":-0.006017869338393211},{"text":"Today but now that we've reset everything, you might need to do it all over again.","start":1304.55,"end":1308.81,"sentiment":"neutral","sentiment_score":-0.12698303000070155},{"text":"Sorry.","start":1309.8651,"end":1310.3651,"sentiment":"neutral","sentiment_score":-0.20976535975933075},{"text":"I know it's a pain.","start":1311.145,"end":1312.285,"sentiment":"negative","sentiment_score":-0.36626570820808413},{"text":"I hate it too, but these these routers, they have a okay.","start":1312.745,"end":1317.625,"sentiment":"neutral","sentiment_score":-0.23640897839019695}],"sentiment":"neutral","sentiment_score":-0.1975927997380495,"channel":0,"num_words":35,"start":1303.51,"end":1317.625},{"sentences":[{"text":"So we got 2267.","start":1317.625,"end":1320.045,"sentiment":"neutral","sentiment_score":0.01012713403906673},{"text":"So the ping is 31, so that shouldn't be in the and it's Digital Pacific.","start":1321.4299,"end":1325.69,"sentiment":"neutral","sentiment_score":-0.014587870985269546},{"text":"Normally, Digital Pacific is good.","start":1326.15,"end":1328.09,"sentiment":"neutral","sentiment_score":0.1481182634830475},{"text":"Alright.","start":1329.11,"end":1329.61,"sentiment":"neutral","sentiment_score":0.12118162959814072},{"text":"Can if you run one now, what's better again?","start":1329.99,"end":1332.3099,"sentiment":"neutral","sentiment_score":0.09041065639919704}],"sentiment":"neutral","sentiment_score":0.04403409782304045,"channel":0,"num_words":34,"start":1317.625,"end":1332.3099},{"sentences":[{"text":"The same?","start":1332.3099,"end":1332.7899,"sentiment":"neutral","sentiment_score":0.060298094525933266},{"text":"Pretty much the same or better?","start":1332.7899,"end":1334.25,"sentiment":"neutral","sentiment_score":0.08806693429748218}],"sentiment":"neutral","sentiment_score":0.08112472435459495,"channel":0,"num_words":8,"start":1332.3099,"end":1334.25},{"sentences":[{"text":"I don't think it's any better.","start":1339.89,"end":1341.43,"sentiment":"neutral","sentiment_score":-0.25730326523383457},{"text":"It's 16.98","start":1342.05,"end":1343.9901,"sentiment":"neutral","sentiment_score":0.0012082706089131534}],"sentiment":"neutral","sentiment_score":-0.19267538127314765,"channel":1,"num_words":8,"start":1339.89,"end":1343.9901},{"sentences":[{"text":"Okay.","start":1344.1749,"end":1344.6749,"sentiment":"neutral","sentiment_score":0.005749434232711792}],"sentiment":"neutral","sentiment_score":0.005749434232711792,"channel":0,"num_words":1,"start":1344.1749,"end":1344.6749},{"sentences":[{"text":"down the road.","start":1344.29,"end":1344.945,"sentiment":"neutral","sentiment_score":0.006217830814421177}],"sentiment":"neutral","sentiment_score":0.006217830814421177,"channel":1,"num_words":3,"start":1344.29,"end":1344.945},{"sentences":[{"text":"Well, I want you to do can you do this, please?","start":1345.2949,"end":1349.075,"sentiment":"neutral","sentiment_score":0.030659287321296604},{"text":"Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again.","start":1350.37,"end":1360.39,"sentiment":"neutral","sentiment_score":-0.18459883470226218},{"text":"So just unplug that for twenty minutes.","start":1361.49,"end":1363.33,"sentiment":"neutral","sentiment_score":-0.03841327343668256},{"text":"I'll call you back when to plug it back in.","start":1363.33,"end":1365.59,"sentiment":"neutral","sentiment_score":0.020452945679426193},{"text":"And the NTD box on the wall,","start":1366.2649,"end":1369.965,"sentiment":"neutral","sentiment_score":0.008822455603097166}],"sentiment":"neutral","sentiment_score":-0.0749923007172202,"channel":0,"num_words":62,"start":1345.2949,"end":1369.965},{"sentences":[{"text":"Mhmm.","start":1370.17,"end":1370.65,"sentiment":"neutral","sentiment_score":0.016125213354825974},{"text":"Mhmm.","start":1370.65,"end":1371.15,"sentiment":"neutral","sentiment_score":0.04833491891622543}],"sentiment":"neutral","sentiment_score":0.0322300661355257,"channel":1,"num_words":2,"start":1370.17,"end":1371.15},{"sentences":[{"text":"we should be able to unplug that for twenty minutes also.","start":1374.2649,"end":1378.7649,"sentiment":"neutral","sentiment_score":0.07593248987739737},{"text":"So that way everything gets refreshed.","start":1380.0199,"end":1382.0399,"sentiment":"neutral","sentiment_score":0.2757952908674876},{"text":"So but this you need to pull the power plugs out from the devices, not switch it off or anything like that.","start":1384.34,"end":1390.0199,"sentiment":"neutral","sentiment_score":-0.009133590723980557},{"text":"Nothing happens.","start":1390.0199,"end":1390.74,"sentiment":"neutral","sentiment_score":-0.10383577644824982},{"text":"It just","start":1390.74,"end":1391.0599,"sentiment":"neutral","sentiment_score":-0.04284873977303505}],"sentiment":"neutral","sentiment_score":0.046412118732236156,"channel":0,"num_words":43,"start":1374.2649,"end":1391.0599},{"sentences":[{"text":"Okay.","start":1390.94,"end":1391.44,"sentiment":"neutral","sentiment_score":0.0026568956673145294},{"text":"Yeah.","start":1391.82,"end":1392.32,"sentiment":"neutral","sentiment_score":0.02604629471898079}],"sentiment":"neutral","sentiment_score":0.01435159519314766,"channel":1,"num_words":2,"start":1390.94,"end":1392.32},{"sentences":[{"text":"yeah.","start":1391.955,"end":1392.355,"sentiment":"neutral","sentiment_score":0.016024118289351463},{"text":"It's gotta be, yeah, it's gotta be isolated from the power.","start":1392.355,"end":1396.0349,"sentiment":"neutral","sentiment_score":-0.03679007901386781},{"text":"And a lot of people, they yeah.","start":1396.0349,"end":1398.115,"sentiment":"neutral","sentiment_score":-0.019462258954133307},{"text":"Because see, these these devices, they've got processes in them.","start":1398.115,"end":1401.7949,"sentiment":"neutral","sentiment_score":-0.03587290458381176},{"text":"Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug.","start":1401.7949,"end":1410.75,"sentiment":"neutral","sentiment_score":-0.1999907906759869}],"sentiment":"neutral","sentiment_score":-0.10359664714219523,"channel":0,"num_words":51,"start":1391.955,"end":1410.75},{"sentences":[{"text":"Yep.","start":1411.255,"end":1411.755,"sentiment":"neutral","sentiment_score":-0.034239985048770905}],"sentiment":"neutral","sentiment_score":-0.034239985048770905,"channel":1,"num_words":1,"start":1411.255,"end":1411.755},{"sentences":[{"text":"Alright?","start":1412.17,"end":1412.67,"sentiment":"neutral","sentiment_score":-0.013335119001567364},{"text":"And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully","start":1412.89,"end":1424.355,"sentiment":"neutral","sentiment_score":-0.2713441334664822}],"sentiment":"neutral","sentiment_score":-0.26302126203213005,"channel":0,"num_words":31,"start":1412.17,"end":1424.355},{"sentences":[{"text":"Yeah.","start":1423.99,"end":1424.49,"sentiment":"neutral","sentiment_score":-0.07653401046991348}],"sentiment":"neutral","sentiment_score":-0.07653401046991348,"channel":1,"num_words":1,"start":1423.99,"end":1424.49},{"sentences":[{"text":"restore itself.","start":1424.415,"end":1425.315,"sentiment":"neutral","sentiment_score":-0.0891532450914383},{"text":"So by isolating it completely, we pull the power plug out from the devices and","start":1425.695,"end":1431.135,"sentiment":"neutral","sentiment_score":0.016783992449442547}],"sentiment":"neutral","sentiment_score":0.0043207880328683295,"channel":0,"num_words":17,"start":1424.415,"end":1431.135},{"sentences":[{"text":"Mhmm.","start":1431.105,"end":1431.605,"sentiment":"neutral","sentiment_score":0.02506162226200104}],"sentiment":"neutral","sentiment_score":0.02506162226200104,"channel":1,"num_words":1,"start":1431.105,"end":1431.605},{"sentences":[{"text":"just let it settle for about twenty minutes.","start":1431.135,"end":1433.395,"sentiment":"neutral","sentiment_score":-0.007897435687482357},{"text":"And what that does, it just spits out all the memory that's in there.","start":1433.69,"end":1437.77,"sentiment":"neutral","sentiment_score":-0.04770084071372237},{"text":"Just reset itself back to zero.","start":1437.77,"end":1440.19,"sentiment":"neutral","sentiment_score":-0.13985398535927138},{"text":"And you need to really do that every four to six months.","start":1440.73,"end":1444.49,"sentiment":"neutral","sentiment_score":0.011692560588320097},{"text":"You need to do what they call a power cycle maintenance.","start":1444.49,"end":1446.99,"sentiment":"neutral","sentiment_score":0.006775585087862882}],"sentiment":"neutral","sentiment_score":-0.026573980482769946,"channel":0,"num_words":51,"start":1431.135,"end":1446.99},{"sentences":[{"text":"Okay.","start":1447.48,"end":1447.98,"sentiment":"neutral","sentiment_score":0.0936913564801216}],"sentiment":"neutral","sentiment_score":0.0936913564801216,"channel":1,"num_words":1,"start":1447.48,"end":1447.98},{"sentences":[{"text":"We just unplug the router for twenty minutes.","start":1447.575,"end":1449.575,"sentiment":"neutral","sentiment_score":0.05436445912346244},{"text":"Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again.","start":1449.575,"end":1454.455,"sentiment":"neutral","sentiment_score":0.05339765751903707},{"text":"And that that refreshes the router.","start":1454.455,"end":1456.7749,"sentiment":"neutral","sentiment_score":0.16198828319708505},{"text":"That's how these routers are.","start":1456.7749,"end":1458.3949,"sentiment":"neutral","sentiment_score":0.08360085934400559}],"sentiment":"neutral","sentiment_score":0.07316093010509886,"channel":0,"num_words":41,"start":1447.575,"end":1458.3949},{"sentences":[{"text":"Yeah.","start":1459.005,"end":1459.505,"sentiment":"neutral","sentiment_score":0.06115906313061714},{"text":"Okay.","start":1460.045,"end":1460.545,"sentiment":"neutral","sentiment_score":0.074166439473629}],"sentiment":"neutral","sentiment_score":0.06766275130212307,"channel":1,"num_words":2,"start":1459.005,"end":1460.545},{"sentences":[{"text":"That's that's how they are on a technical level.","start":1460.455,"end":1462.7949,"sentiment":"neutral","sentiment_score":0.03508734951416651},{"text":"So if you can do that, Linda, I'll","start":1462.88,"end":1465.3601,"sentiment":"neutral","sentiment_score":0.03802356030791998}],"sentiment":"neutral","sentiment_score":0.036469095770050496,"channel":0,"num_words":17,"start":1460.455,"end":1465.3601},{"sentences":[{"text":"Yep.","start":1465.165,"end":1465.665,"sentiment":"neutral","sentiment_score":0.01457272842526436}],"sentiment":"neutral","sentiment_score":0.01457272842526436,"channel":1,"num_words":1,"start":1465.165,"end":1465.665},{"sentences":[{"text":"call you back.","start":1465.3601,"end":1466.18,"sentiment":"neutral","sentiment_score":-0.008020178725322088}],"sentiment":"neutral","sentiment_score":-0.008020178725322088,"channel":0,"num_words":3,"start":1465.3601,"end":1466.18},{"sentences":[{"text":"Yep.","start":1466.8451,"end":1467.3451,"sentiment":"neutral","sentiment_score":0.03855741769075394}],"sentiment":"neutral","sentiment_score":0.03855741769075394,"channel":1,"num_words":1,"start":1466.8451,"end":1467.3451},{"sentences":[{"text":"Give me about twenty minutes, and I'll call you back, and I'll say plug it back in.","start":1467.12,"end":1470.0,"sentiment":"neutral","sentiment_score":0.050542654140907174},{"text":"Alright?","start":1470.0,"end":1470.5,"sentiment":"neutral","sentiment_score":0.05481690168380737}],"sentiment":"neutral","sentiment_score":0.05078011233773497,"channel":0,"num_words":18,"start":1467.12,"end":1470.5},{"sentences":[{"text":"Yeah.","start":1470.51,"end":1470.83,"sentiment":"neutral","sentiment_score":0.0559769868850708},{"text":"Sure.","start":1470.83,"end":1471.07,"sentiment":"neutral","sentiment_score":0.05742445215582848},{"text":"So what's the","start":1471.07,"end":1471.79,"sentiment":"neutral","sentiment_score":0.023929667969544727}],"sentiment":"neutral","sentiment_score":0.03703808858990669,"channel":1,"num_words":5,"start":1470.51,"end":1471.79},{"sentences":[{"text":"But","start":1471.6001,"end":1472.1001,"sentiment":"neutral","sentiment_score":0.007492121309041977}],"sentiment":"neutral","sentiment_score":0.007492121309041977,"channel":0,"num_words":1,"start":1471.6001,"end":1472.1001},{"sentences":[{"text":"download page meant to be?","start":1471.79,"end":1473.65,"sentiment":"neutral","sentiment_score":0.0075886636972427365},{"text":"Like,","start":1473.71,"end":1474.11,"sentiment":"neutral","sentiment_score":0.004705033265054226}],"sentiment":"neutral","sentiment_score":0.007108058625211318,"channel":1,"num_words":6,"start":1471.79,"end":1474.11},{"sentences":[{"text":"right","start":1474.0801,"end":1474.3201,"sentiment":"neutral","sentiment_score":0.01806935854256153}],"sentiment":"neutral","sentiment_score":0.01806935854256153,"channel":0,"num_words":1,"start":1474.0801,"end":1474.3201},{"sentences":[{"text":"on","start":1474.11,"end":1474.61,"sentiment":"neutral","sentiment_score":0.006778061389923096}],"sentiment":"neutral","sentiment_score":0.006778061389923096,"channel":1,"num_words":1,"start":1474.11,"end":1474.61},{"sentences":[{"text":"about anywhere between 98 to a hundred and one hundred and two.","start":1474.3201,"end":1478.775,"sentiment":"neutral","sentiment_score":0.01087099825963378}],"sentiment":"neutral","sentiment_score":0.01087099825963378,"channel":0,"num_words":12,"start":1474.3201,"end":1478.775},{"sentences":[{"text":"oh, okay.","start":1479.47,"end":1480.13,"sentiment":"neutral","sentiment_score":0.01867618504911661},{"text":"Yeah.","start":1480.1901,"end":1480.51,"sentiment":"neutral","sentiment_score":0.012684260495007038},{"text":"No","start":1480.51,"end":1480.75,"sentiment":"neutral","sentiment_score":0.0013255514204502106}],"sentiment":"neutral","sentiment_score":0.012840545503422618,"channel":1,"num_words":4,"start":1479.47,"end":1480.75},{"sentences":[{"text":"Yeah.","start":1480.615,"end":1481.115,"sentiment":"neutral","sentiment_score":-0.027585377916693687}],"sentiment":"neutral","sentiment_score":-0.027585377916693687,"channel":0,"num_words":1,"start":1480.615,"end":1481.115},{"sentences":[{"text":"worries.","start":1480.75,"end":1481.23,"sentiment":"neutral","sentiment_score":-0.013309553265571594},{"text":"Alright.","start":1481.23,"end":1481.63,"sentiment":"neutral","sentiment_score":0.02344352565705776}],"sentiment":"neutral","sentiment_score":0.005066986195743082,"channel":1,"num_words":2,"start":1480.75,"end":1481.63},{"sentences":[{"text":"Okay.","start":1481.495,"end":1481.8151,"sentiment":"neutral","sentiment_score":0.013786825351417065}],"sentiment":"neutral","sentiment_score":0.013786825351417065,"channel":0,"num_words":1,"start":1481.495,"end":1481.8151},{"sentences":[{"text":"Well, I'll","start":1481.63,"end":1482.03,"sentiment":"neutral","sentiment_score":-0.010594023391604424}],"sentiment":"neutral","sentiment_score":-0.010594023391604424,"channel":1,"num_words":2,"start":1481.63,"end":1482.03},{"sentences":[{"text":"So it's","start":1481.8151,"end":1482.215,"sentiment":"neutral","sentiment_score":-0.01809957344084978}],"sentiment":"neutral","sentiment_score":-0.01809957344084978,"channel":0,"num_words":2,"start":1481.8151,"end":1482.215},{"sentences":[{"text":"turn","start":1482.03,"end":1482.27,"sentiment":"neutral","sentiment_score":-0.02907336689531803}],"sentiment":"neutral","sentiment_score":-0.02907336689531803,"channel":1,"num_words":1,"start":1482.03,"end":1482.27},{"sentences":[{"text":"way","start":1482.215,"end":1482.4551,"sentiment":"neutral","sentiment_score":-0.04357064515352249}],"sentiment":"neutral","sentiment_score":-0.04357064515352249,"channel":0,"num_words":1,"start":1482.215,"end":1482.4551},{"sentences":[{"text":"it off","start":1482.27,"end":1482.67,"sentiment":"neutral","sentiment_score":-0.047092046588659286}],"sentiment":"neutral","sentiment_score":-0.047092046588659286,"channel":1,"num_words":2,"start":1482.27,"end":1482.67},{"sentences":[{"text":"way","start":1482.4551,"end":1482.775,"sentiment":"neutral","sentiment_score":-0.04869895055890083}],"sentiment":"neutral","sentiment_score":-0.04869895055890083,"channel":0,"num_words":1,"start":1482.4551,"end":1482.775},{"sentences":[{"text":"now.","start":1482.67,"end":1483.17,"sentiment":"neutral","sentiment_score":-0.030890941619873047}],"sentiment":"neutral","sentiment_score":-0.030890941619873047,"channel":1,"num_words":1,"start":1482.67,"end":1483.17},{"sentences":[{"text":"below way below the speed.","start":1482.775,"end":1484.3151,"sentiment":"neutral","sentiment_score":-0.018922953680157662}],"sentiment":"neutral","sentiment_score":-0.018922953680157662,"channel":0,"num_words":5,"start":1482.775,"end":1484.3151},{"sentences":[{"text":"Yeah.","start":1484.565,"end":1484.885,"sentiment":"neutral","sentiment_score":-0.0037882300093770023},{"text":"I'll turn it off now, and I'll wait","start":1484.885,"end":1486.725,"sentiment":"neutral","sentiment_score":-0.029009388876147568}],"sentiment":"neutral","sentiment_score":-0.02620703789095084,"channel":1,"num_words":9,"start":1484.565,"end":1486.725},{"sentences":[{"text":"No.","start":1486.615,"end":1486.855,"sentiment":"neutral","sentiment_score":-0.1421566903591156}],"sentiment":"neutral","sentiment_score":-0.1421566903591156,"channel":0,"num_words":1,"start":1486.615,"end":1486.855},{"sentences":[{"text":"for","start":1486.725,"end":1486.885,"sentiment":"neutral","sentiment_score":-0.16204549372196198}],"sentiment":"neutral","sentiment_score":-0.16204549372196198,"channel":1,"num_words":1,"start":1486.725,"end":1486.885},{"sentences":[{"text":"No.","start":1486.855,"end":1487.175,"sentiment":"neutral","sentiment_score":-0.2363871783018112}],"sentiment":"neutral","sentiment_score":-0.2363871783018112,"channel":0,"num_words":1,"start":1486.855,"end":1487.175},{"sentences":[{"text":"your call.","start":1486.885,"end":1487.5449,"sentiment":"neutral","sentiment_score":-0.21855133771896362}],"sentiment":"neutral","sentiment_score":-0.21855133771896362,"channel":1,"num_words":2,"start":1486.885,"end":1487.5449},{"sentences":[{"text":"Don't turn it off.","start":1487.175,"end":1488.135,"sentiment":"neutral","sentiment_score":-0.15401734597980976},{"text":"Pull the plug out.","start":1488.135,"end":1489.1189,"sentiment":"neutral","sentiment_score":-0.05289626866579056}],"sentiment":"neutral","sentiment_score":-0.10345680732280016,"channel":0,"num_words":8,"start":1487.175,"end":1489.1189},{"sentences":[{"text":"I'll pull the plug out.","start":1489.605,"end":1490.645,"sentiment":"neutral","sentiment_score":0.005218806862831116},{"text":"Yep.","start":1490.645,"end":1491.145,"sentiment":"neutral","sentiment_score":0.015472307801246645},{"text":"Sure.","start":1491.845,"end":1492.325,"sentiment":"positive","sentiment_score":0.435119092464447}],"sentiment":"neutral","sentiment_score":0.06809791922569275,"channel":1,"num_words":7,"start":1489.605,"end":1492.325},{"sentences":[{"text":"Thanks, Linda.","start":1491.919,"end":1492.7189,"sentiment":"positive","sentiment_score":0.6981635391712189}],"sentiment":"positive","sentiment_score":0.6981635391712189,"channel":0,"num_words":2,"start":1491.919,"end":1492.7189},{"sentences":[{"text":"Alright.","start":1492.325,"end":1492.825,"sentiment":"positive","sentiment_score":0.4382326304912567}],"sentiment":"positive","sentiment_score":0.4382326304912567,"channel":1,"num_words":1,"start":1492.325,"end":1492.825},{"sentences":[{"text":"Appreciate","start":1492.7189,"end":1493.1189,"sentiment":"positive","sentiment_score":0.41191214323043823}],"sentiment":"positive","sentiment_score":0.41191214323043823,"channel":0,"num_words":1,"start":1492.7189,"end":1493.1189},{"sentences":[{"text":"No","start":1492.885,"end":1493.125,"sentiment":"neutral","sentiment_score":0.05574139952659607}],"sentiment":"neutral","sentiment_score":0.05574139952659607,"channel":1,"num_words":1,"start":1492.885,"end":1493.125},{"sentences":[{"text":"it.","start":1493.1189,"end":1493.6189,"sentiment":"neutral","sentiment_score":0.10017181187868118}],"sentiment":"neutral","sentiment_score":0.10017181187868118,"channel":0,"num_words":1,"start":1493.1189,"end":1493.6189},{"sentences":[{"text":"worries.","start":1493.125,"end":1493.445,"sentiment":"neutral","sentiment_score":0.23147717118263245},{"text":"Thank you so much.","start":1493.445,"end":1494.565,"sentiment":"positive","sentiment_score":0.6382976323366165}],"sentiment":"positive","sentiment_score":0.5569335401058197,"channel":1,"num_words":5,"start":1493.125,"end":1494.565},{"sentences":[{"text":"Thank","start":1494.5588,"end":1494.799,"sentiment":"positive","sentiment_score":0.5085417032241821}],"sentiment":"positive","sentiment_score":0.5085417032241821,"channel":0,"num_words":1,"start":1494.5588,"end":1494.799},{"sentences":[{"text":"Bye.","start":1494.565,"end":1495.065,"sentiment":"positive","sentiment_score":0.49342066049575806}],"sentiment":"positive","sentiment_score":0.49342066049575806,"channel":1,"num_words":1,"start":1494.565,"end":1495.065},{"sentences":[{"text":"you.","start":1494.799,"end":1495.1189,"sentiment":"positive","sentiment_score":0.4089435636997223},{"text":"Bye.","start":1495.1189,"end":1495.2789,"sentiment":"neutral","sentiment_score":0.2216736078262329},{"text":"Bye.","start":1495.2789,"end":1495.7789,"sentiment":"neutral","sentiment_score":-0.09078675508499146}],"sentiment":"neutral","sentiment_score":0.17994347214698792,"channel":0,"num_words":3,"start":1494.799,"end":1495.7789}]},"summary":{"result":"success","short":"A customer contacts Airtel tech support to check their internet connection and reports slow speed. The representative helps reset their internet connection and checks compatibility with router and service. They run tests on the customer's laptop and check their service, but the issue persists. The agent guides the customer through speed tests and provides a mobile number to connect to their internet. The agent also advises the customer to reset their NTD box and power cycle their computer to refresh their router. Finally, the agent suggests running a support check and advises the customer to turn off their router and leave it unplugged for 20 minutes before rebuilding."},"intents":{"segments":[{"text":"I just wanted you to check my Internet for me because it's been running really slow, Must and, be the weather.","start_word":19,"end_word":39,"intents":[{"intent":"Check internet","confidence_score":0.525848}]},{"text":"we can't really connect onto the Internet. Like, even, like, on iPads and laptops. Like, it just says no Internet connection. And even, like, my son when he tries to game, it's very slow. Like, it just keeps lagging. Okay.","start_word":137,"end_word":176,"intents":[{"intent":"Resolve internet connection issues","confidence_score":0.020419367}]},{"text":"So I've reset it now. Like, I've turned it off Now now what between the I'll what rest. I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it.","start_word":177,"end_word":220,"intents":[{"intent":"Reset internet connection","confidence_score":0.08793974}]},{"text":"You look we've had I know we've had some IP issues, Yeah. but that look.","start_word":239,"end_word":253,"intents":[{"intent":"Understand ip issues","confidence_score":0.102993235}]},{"text":"When the service comes on, just to unplug the router for ten thirty seconds and then Like, plug it back in? the power to it? Yeah.","start_word":1055,"end_word":1080,"intents":[{"intent":"Unplugging router","confidence_score":0.23283403}]},{"text":"Just you probably might have noticed that the maybe the light on the router has gone red. No.","start_word":1122,"end_word":1139,"intents":[{"intent":"Fixing router light","confidence_score":0.0015196884}]},{"text":"Like, the Fortnite games and So is is he playing any, like, professional games or anything like that? just, you know, like, the fighting games and that. Yeah.","start_word":1250,"end_word":1277,"intents":[{"intent":"Considering gaming games","confidence_score":0.00005765461}]},{"text":"If anybody else is using the Internet, it might cause a little bit of Lag. not lag.","start_word":1311,"end_word":1327,"intents":[{"intent":"Discussing internet lag","confidence_score":0.00068616605}]},{"text":"So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall. It's just isolated from power altogether.","start_word":1391,"end_word":1426,"intents":[{"intent":"Pull out cable","confidence_score":0.00075478357}]},{"text":"So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall. It's just isolated from power altogether. Yes.","start_word":1391,"end_word":1427,"intents":[{"intent":"Isolate power from wall","confidence_score":0.0567282}]},{"text":"I want you to open up your Chrome. Yep.","start_word":1605,"end_word":1613,"intents":[{"intent":"Open chrome sync","confidence_score":0.000002224271}]},{"text":"So I'm gonna give you a mobile number. Can you write it down, please? Or Wait.","start_word":1670,"end_word":1685,"intents":[{"intent":"Provide mobile number","confidence_score":0.036516603}]},{"text":"Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403 Zero four zero three. 763 Yep.","start_word":1709,"end_word":1746,"intents":[{"intent":"Send three photos","confidence_score":0.085917},{"intent":"Send three photos","confidence_score":0.049176715}]},{"text":"just running the space test Yeah.","start_word":1848,"end_word":1853,"intents":[{"intent":"Run space test","confidence_score":0.09040026}]},{"text":"Send me the photo, please. Is it good or bad?","start_word":2054,"end_word":2063,"intents":[{"intent":"Request photo","confidence_score":0.276259}]},{"text":"What's the download speed? 14. Four.","start_word":2078,"end_word":2083,"intents":[{"intent":"Give download speed","confidence_score":0.0021375534},{"intent":"Ask for help with upload speed","confidence_score":0.000069655485}]},{"text":"Can you click on change server Mhmm. and allocate one from Sydney? Okay.","start_word":2117,"end_word":2129,"intents":[{"intent":"Navigate to edit server","confidence_score":4.1307928e-7}]},{"text":"I can log in from here and do all the line tests myself instead of you. Anyway, run run a couple of more Yeah.","start_word":2370,"end_word":2393,"intents":[{"intent":"Run test","confidence_score":0.0788254}]},{"text":"In the Sydney servers, can you see Digital Pacific?","start_word":2456,"end_word":2464,"intents":[{"intent":"Find digital pacific","confidence_score":0.020075986}]},{"text":"I'm just trying Optus. Okay.","start_word":2465,"end_word":2469,"intents":[{"intent":"Try ops","confidence_score":0.10624829}]},{"text":"So open up change server and see if you can find digital pacific or GSL networks. In Sydney.","start_word":2504,"end_word":2521,"intents":[{"intent":"Access gsm networks","confidence_score":0.000087646804}]},{"text":"GSO network? Yeah? Yeah. Yeah.","start_word":2524,"end_word":2528,"intents":[{"intent":"Run gso network","confidence_score":0.012980212}]},{"text":"If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening.","start_word":2580,"end_word":2602,"intents":[{"intent":"Send fault to engineering","confidence_score":0.017534755}]},{"text":"So should I connect to Airtel 2.4? It doesn't really matter.","start_word":2679,"end_word":2689,"intents":[{"intent":"Connect to airtel 2.4","confidence_score":0.7018508}]},{"text":"So that way everything gets refreshed. So but this you need to pull the power plugs out from the devices, not switch it off or anything like that. Nothing happens.","start_word":3045,"end_word":3074,"intents":[{"intent":"Refresh routers","confidence_score":0.018563086}]}]},"sentiments":{"segments":[{"text":"Good morning. Airtel tech support. Oh, hi. How are you going?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.2751225233078003},{"text":"Good.","start_word":11,"end_word":11,"sentiment":"positive","sentiment_score":0.47620946168899536},{"text":"How are you? Yeah. Not too bad. I just wanted you to check my Internet for me because it's been running really slow, Must and, be the weather. you know, I don't know what it is. May I have the first name of the account holder, please? Linda, How do you spell that? l I n d a, is my Oh, first sorry. name. Linda. Sorry. I didn't hear that. Sorry about that. That's alright.","start_word":12,"end_word":86,"sentiment":"neutral","sentiment_score":-0.03502792492508888},{"text":"That's an easy one.","start_word":87,"end_word":90,"sentiment":"positive","sentiment_score":0.33734914660453796},{"text":"So we've got how many okay. Is that Linda Hakolm? Yes. It is. Okay. You have you have you have oh, so you got a 140 Mbps. How are you noticing that the the speed or the service is slow? What what do Well, you notice?","start_word":91,"end_word":136,"sentiment":"neutral","sentiment_score":0.021389374509453773},{"text":"we can't really connect onto the Internet.","start_word":137,"end_word":143,"sentiment":"negative","sentiment_score":-0.3446267545223236},{"text":"Like, even, like, on iPads and laptops.","start_word":144,"end_word":150,"sentiment":"neutral","sentiment_score":-0.2692594528198242},{"text":"Like, it just says no Internet connection. And even, like, my son when he tries to game, it's very slow. Like, it just keeps lagging.","start_word":151,"end_word":175,"sentiment":"negative","sentiment_score":-0.3797910511493683},{"text":"Okay. So I've reset it now. Like, I've turned it off Now now what between the I'll what rest. I'll do what I'll do because it happened with another customer, and we did we're gonna what we'll do is we're gonna your connection, reconstruct it. Yeah. Just hang Okay. on a sec. Yeah. Sure. We did that, and then everything just gotta work. You look we've had I know we've had some IP issues, Yeah. but that look. If people understood what what is involved behind it, they'll they'll freak you out. Because a lot of it's got to do with compliances here in Australia, and everything falls back to the Internet service provider, security breaches, blah blah blah blah blah and all Yes. that stuff. But anyway, that's another story. But that's what caused all this because we've done upgrades Okay. on IPs before. We never had this problem up until lately when they did this restriction for 16 year olds. TikTok, da da da. Everybody's having the same problem. Yeah. It's just Oh, been crazy. okay. Yeah. Because I really don't wanna change Internet providers, but I just don't feel like it's, We you don't know, wanna very we strong. do not wanna lose you, Linda. No.","start_word":176,"end_word":384,"sentiment":"neutral","sentiment_score":-0.14004707243739134},{"text":"Thank you. We we love you.","start_word":385,"end_word":390,"sentiment":"positive","sentiment_score":0.4790379106998443},{"text":"No. Thank you. Like, I don't want it either, but I just I don't know. I don't know if it's Okay. the plan that I'm on or it's, like No. you said, No. No. the issue. No. It's got a lot to it had it had a lot to do with the boost this boost upgrade Yes. also. Even with MBN when they did the boost upgrade last year, we have problems on the MBN because Okay. we also do MBN and all that stuff too. There's been a boost upgrade here a couple of months ago. It it is even though it has nothing to do with the IP address, there has been some complaints about because you're on the one. So it's saying here you're on the super fiber boosted to five hundred five hundred Mbps. Now how that works is a lot of people think they're gonna get 500 speed. They're not. They're still Yep. gonna get the 100 speed. What it does, it amplifies the bandwidth, allowing your speed towards a lot better than what it you know, how it normally works without the boost Yeah. upgrade. But Okay. to do that, I just wanna ask you a question. Is your router a Wi Fi six or a seven? My router is just the black one. It's like just the black router that I got from Airtel. How Okay. can I So tell? how long ago was this? Probably about a year ago. Well, you would have got the there would have been a Wi Fi six because we were gonna giving away free ones at one stage, and they will I mean, all our all our routers are all Wi Fi sixes. But Okay. when you say a black one a black one, now you got It's got, me confused. like, Flash Week four antennas on it. What name is on there? It says model w r x b one dash a o. Oh, is it the Mercurio? Maybe. Yeah. I know which one that yeah. Yeah. It is. It's a yeah. That's a Wi Fi six. Yeah. They're all Wi Fi six. So that's alright. Give me one sec. Because No. for some people, it's still got the old Wi Fi five, which is not compatible to the to the upgrades to these boost upgrades. Okay. Alright. Let me just I'm gonna cut your Internet off now. Just hang on a sec. Yeah. Let me just where are we? Where are we? It doesn't take long, but, yeah, I'll do it while I've got you online that way. Alright. The password. Yep. Yeah. He's Copy. just gonna cut it off to the he's gonna reset it. Nice. Alright. So we're on a 140. Okay. So that's gonna be deleted. Okay. So we've just cut your Internet off. It might still fly for a couple of seconds, but it should cut off. So I'm just gonna check your NTD box. You have a black one on the wall. Right? Yes. Okay. Cool. Are you sure? Yes. Okay. So that's come on. Just waiting for the up okay. That's happened. So let's go to services. Internet service. That was the 140. Yep. So even if I increase the, like, speed or whatever, like because I'm on that plan, Mhmm. Do you think it's gonna be faster speed? What what PlayStation is your son using? You've got the Xbox, but, like, you know, my unit, their room is, like, at the back end, like, not near where the modem is. Okay. So the okay. So that's got nothing to do with the modem. That's got to do with the coverage. Yeah. Hang on. Let me just finish this off. Hang on a Yes. sec. Okay. So let's say that's done. And oh, no. Hang on. Where are we? This one here. First. Alright. So that's all done. I'm gonna get you to when I'm just gonna get you to not yet. When the service comes on, just to unplug the router for ten thirty seconds and then Like, plug it back in? the power to it? Yeah. The power that's plugged in the back of the router, there's a little cable. Yeah. How is it? But not yet. Not just yet. I'll tell you when. Hang on. Yeah. Sure. Okay. So that's done. That's done. That's done. Yep. Just you probably might have noticed that the maybe the light on the router has gone red. No. It's still green. Okay. Well, that's good.","start_word":391,"end_word":1146,"sentiment":"neutral","sentiment_score":-0.021979444221687065},{"text":"That's a good sign.","start_word":1147,"end_word":1150,"sentiment":"positive","sentiment_score":0.5691447257995605},{"text":"Then it'll just come on. It takes about a couple of minutes for it to come back on. Once I tell you it's on, just quickly pull the plug out, just count the 30, put it back in. Yes. And then do you have a laptop or anything like that? Yeah. Oh, good. So what we'll do is we'll run a couple of tests on your laptop Yeah. and take it from there. But the Xbox, you know, 140 is plenty. Does it play I Like, shouldn't just, you I know, shouldn't play say that. escape. I sorry? Yeah. Like, the Fortnite games and So is is he playing any, like, professional games or anything like that? just, you know, like, the fighting games and that. Yeah. Because some of those Like, graphics. card games card games. You know? Yeah. But the finding ones, depending on which ones he uses, some of those graphics might be high and maybe 100. If anybody else is using the Internet, it might cause a little bit of Lag. not lag. There's another word for it that doesn't allow it to work to its oh, yeah. Let's let's leave it at lagging so Yeah. we understand Okay. what we're saying. Yeah. But that's if they're playing really high density colors with as I said, the graphics are a bit Yeah. yeah. My Okay. type of Alright. system. So your service is now back online. So before we do anything, just go to the router, pull out the black cable from the back of the router. So that way, it's not connected to the wall. It's just isolated from power altogether. Yes. I've Some done. people switch it off from the wall. That doesn't work because there's still a static electricity going through there. Some people Yep. pull the power from the wall. There's still static electricity in the table. But Okay. doing it this way, it just isolates it completely from the power. So just do that for thirty seconds. Yeah. Once you've reached thirty seconds, then you can just plug it back in. But let let me just double check that it's offline. That have you got it off now? Yeah. Yeah. It's all. Keep it keep it out until I say so. Hang on. It's Yeah. still showing offline. It's got a online, so it's got a shell offline, Then you can plug it back in. If it shows online, it means it's still Yeah. running. Should I take Okay. the Okay. It's offline now. Now you can plug it back in. Alright. Now I just gotta Okay. wait for it to sync again. Come back online. Then I want you to go to your laptop. I want you to open up your Chrome. Yep. And in in the URL of that Chrome, Yeah. I want you to write in the speedtestaltogether.net. Let me see if your service is backed up yet. That's not backed up yet. Hang on a sec. Yes. Speedtest.net. But nothing will happen now because your your service is Yeah. still Okay. Now your service is online. So I'm gonna give you a mobile number. Can you write it down, please? Or Wait. because Do I want I need you to to connect to the Internet on the laptop? sorry? So btest.net. Yeah? Yeah. Altogether. Now what I want you to do, if you don't mind, I want you to send three photos, and this is the way we can double check everything, to this number, 0403 Zero four zero three. 763 Yep. 744. So you do a speed test, try to get the whole screen of that speed test where it shows the servers where you can see Airtel Australia and then the next server it's communicating with. Because you're in where are you in? Canberra? No. I mean, Sydney. Okay. So it's communicating with Sydney. So we need at least three of those, three runs. Send Mhmm. us the photos, and we'll just have a look at it, and we'll see if anything has changed or if we need to do anything else from our back end. Yeah. Okay. Yeah, Well, I'm please. just running the space test Yeah. Yeah. now. Yeah. No worries. Take your take your time. There's no no rush. It's just loading it. Okay. So Mhmm. one's done. Yep. Send me a photo of that, Okay. please. And how's the weather up there?","start_word":1151,"end_word":1891,"sentiment":"neutral","sentiment_score":0.03136767207691383},{"text":"It's sunny today. It's nice. Oh, you lucky guys.","start_word":1892,"end_word":1900,"sentiment":"positive","sentiment_score":0.4647163152694702},{"text":"Now I'm in Who a training are you? in Coles, Melbourne. You're in Melbourne? And you're the beach too. Oh, wow. It's taking so long just to send a message. Yeah. But that's that's got to do with the phone. That's got nothing to do with Internet. Do you have do you guys have WhatsApp? I'm just sending it now. Okay. I've got something here. Okay. Yep. Okay. So you got 49. You're using Leadtel and Airtel Australia's 163.4. Alright. Now can you can you do another one? Because 49 is just showing us it just keeps starting it off and just running one more. Mhmm. Because your Yep. upload is good. It's it's higher than what it should be. It's Yeah. you upload 68. It should only be it should be under 40. Okay. I just click on go again, and that's it. Yep. Okay. This time it's a bit different. Yeah. Send me the photo, please. Is it good or bad? No. No. Don't tell me Download I wanna see is the photo.","start_word":1901,"end_word":2075,"sentiment":"neutral","sentiment_score":-0.05450922748872212},{"text":"not good.","start_word":2076,"end_word":2077,"sentiment":"negative","sentiment_score":-0.40313372015953064},{"text":"What's the download speed? 14. Four. Okay. Change. Okay. See where you got Leaptel, you got Melbourne, change server. Yeah. Now that's that's something not right there because your upload's too high. Download's too low. Why is that? Okay. Can you click on change server Mhmm. and allocate one from Sydney? Okay. So I searched Sydney. Yeah. Yeah. Enter Cindy. Whatever. Would would whichever one you're fine. So your your Sydney. ping What m s one? is only sorry? They've got Sydney Telstra, Sydney office. Whichever one. Get the Telstra one off. Just whatever. Yeah. Okay. But I think what's happening here is because I've reconstructed your your thing, you're gonna find that that eventually will change, and you'll find you'll get more than a 100 or just near a 100 very shortly. But let's yeah. Because your ping's only 29, so you shouldn't be getting 14. You should be getting a lot more than that. But Yeah. it all the all the speed's gone through the upload, not the download, if that makes sense. Yeah. The upload's really high, 81. It shouldn't be that high. No. But even changing it to Telstra Sydney, my download's 6.25 now. Alright. Do another one with Telstra. Okay. And the upload was 64. Yeah. Let No. me The upload's too high. So it's it's it's telling me that it's not regulating yet. Do you have TeamViewer installed in your laptop? check. What is it? TeamViewer, t e a m viewer. Because we can run a support check from our end through your laptop if you want. No. I don't have it. It's my daughter's school laptop. Yeah. Okay. If you can if you can I'll let your daughter know if we can do that. I can log in from here and do all the line tests myself instead of you. Anyway, run run a couple of more Yeah. tests, please. Yep. If I'll run I maybe a select few. another server. Just see now it came up with download 4.66. Even more. Mhmm.","start_word":2078,"end_word":2417,"sentiment":"neutral","sentiment_score":-0.01946792383404339},{"text":"No. That doesn't make sense. Hang on a sec. Doesn't make sense at all.","start_word":2418,"end_word":2431,"sentiment":"negative","sentiment_score":-0.4619224965572357},{"text":"Alright. Just run a few more. See, I might probably need to go down for it to come back up again. I don't know. In the Sydney servers, can you see Digital Pacific? I'm just trying Optus. Okay. Try Optus. Yeah. You'll need to try each change at least twice. Okay. Office is showing 10.69 download. Okay. It looks like it's it needs to go down before it comes back up again. So open up change server and see if you can find digital pacific or GSL networks. In Sydney. Yeah. Sydney. GSO network? Yeah? Yeah. Yeah. Select Mhmm. that one. Or digital pacific? Which Well, one? digital pacific better if you don't mind. Yes. Okay. That's 19.27. Yeah. I know. Yeah. But it's only just you need to run a few now, at least another two or three. See if it starts to go up again. Okay. If not, then I'm gonna have to send a a fault to our engineering team and let them find out why that's happening. Seems the second time around Seagullworth. Yep. Keep going. Seventeen point seven four. But what's the upload? Uploads reaching it's almost done. In the eighties. Yeah. There's there's gotta be something not right there. It's inverting. 67. It's in 6067.33. That's the download now? No. The upload and download was 17.7. Okay. Can we run another one, please? That's sounds a bit weird that does. Where's the Internet? How do you see what you're connected to? So should I connect to Airtel 2.4? It doesn't really matter. 2.45 g. Five g is obviously gonna give you a bit of bandwidth. So No. Download 14.5167 upload. Okay. Can you do one more and send me a photo, please, and we're done, and I'll look into and find out why that's happening? Because you shouldn't be getting that an upload that high. And I'm not sure if this has got to do with the boost because we've had a few issues with that as well. Okay. Hang on. Let me just try something here. Do it one more time. Okay. The eight the profile is 19 on display. That's too high. Okay. So let's where'd where'd we go with the last one? So 22.8. Can you send me a photo of that, please? I'm just gonna reset your the n t d box. Just waiting for that to happen. Okay. That's happened. Can you now run at least another two more speed tests, please? I'll just reset the NTD box on the wall, the black one. Mhmm. Oh, one last thing. Have you ever unplugged your router in the last month for about twenty minutes? Yeah. I did today. Okay. Today but now that we've reset everything, you might need to do it all over again. Sorry.","start_word":2432,"end_word":2897,"sentiment":"neutral","sentiment_score":-0.06256080511557698},{"text":"I know it's a pain.","start_word":2898,"end_word":2902,"sentiment":"negative","sentiment_score":-0.37685057520866394},{"text":"I hate it too, but these these routers, they have a okay. So we got 2267. So the ping is 31, so that shouldn't be in the and it's Digital Pacific. Normally, Digital Pacific is good. Alright. Can if you run one now, what's better again? The same? Pretty much the same or better? I don't think it's any better. It's 16.98 Okay. down the road. Well, I want you to do can you do this, please? Unplug your router for twenty minutes because it sounds to me that the processor might be a little bit full and needs to be emptied out again. So just unplug that for twenty minutes. I'll call you back when to plug it back in. And the NTD box on the wall, Mhmm. Mhmm. we should be able to unplug that for twenty minutes also. So that way everything gets refreshed. So but this you need to pull the power plugs out from the devices, not switch it off or anything like that. Nothing happens. It just Okay. Yeah. yeah. It's gotta be, yeah, it's gotta be isolated from the power. And a lot of people, they yeah. Because see, these these devices, they've got processes in them. Those processes, even if you pull the power plug out of the wall, there's still static electricity going through the power plug. Yep. Alright? And if you just switch it off, there's still static electricity going through the whole system, which is not a high level, but it doesn't allow the processor to fully Yeah. restore itself. So by isolating it completely, we pull the power plug out from the devices and Mhmm. just let it settle for about twenty minutes. And what that does, it just spits out all the memory that's in there. Just reset itself back to zero. And you need to really do that every four to six months. You need to do what they call a power cycle maintenance. Okay. We just unplug the router for twenty minutes. Or even if you're going out, just leave it unplugged, and then when you get out, just plug it back in again. And that that refreshes the router. That's how these routers are. Yeah. Okay. That's that's how they are on a technical level. So if you can do that, Linda, I'll Yep. call you back. Yep. Give me about twenty minutes, and I'll call you back, and I'll say plug it back in. Alright? Yeah. Sure. So what's the But download page meant to be? Like, right on about anywhere between 98 to a hundred and one hundred and two. oh, okay. Yeah. No Yeah. worries. Alright. Okay. Well, I'll So it's turn way it off way now. below way below the speed. Yeah. I'll turn it off now, and I'll wait No. for No. your call. Don't turn it off. Pull the plug out. I'll pull the plug out. Yep.","start_word":2903,"end_word":3391,"sentiment":"neutral","sentiment_score":-0.028642827427826045},{"text":"Sure. Thanks, Linda. Alright.","start_word":3392,"end_word":3395,"sentiment":"positive","sentiment_score":0.5530655980110168},{"text":"Appreciate No it. worries.","start_word":3396,"end_word":3399,"sentiment":"neutral","sentiment_score":0.2443469762802124},{"text":"Thank you so much. Thank Bye. you.","start_word":3400,"end_word":3406,"sentiment":"positive","sentiment_score":0.5458471775054932},{"text":"Bye. Bye.","start_word":3407,"end_word":3408,"sentiment":"neutral","sentiment_score":0.19102796912193296}],"average":{"sentiment":"neutral","sentiment_score":-0.02509470692038654}}}}