{"metadata":{"transaction_key":"deprecated","request_id":"019f1115-b0c0-7f41-8eae-b473288297f0","sha256":"2db618edecdd906c95ff7a418c0c7adced4c9ae4d3d2024d73b508f55f904a98","created":"2026-06-29T01:54:22.789Z","duration":5.9039373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. You've called Ben Flanagan. Sorry I missed your call. Please leave me a voice message or send","confidence":0.99121094,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.9890137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05378139019012451},{"word":"you've","start":0.96,"end":1.28,"confidence":0.9885254,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04454212635755539},{"word":"called","start":1.28,"end":1.52,"confidence":0.9980469,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.07093161344528198},{"word":"ben","start":1.52,"end":1.76,"confidence":0.85839844,"punctuated_word":"Ben","sentiment":"neutral","sentiment_score":0.05597269535064697},{"word":"flanagan","start":1.76,"end":2.26,"confidence":0.7282715,"punctuated_word":"Flanagan.","sentiment":"neutral","sentiment_score":0.04821017384529114},{"word":"sorry","start":2.72,"end":3.04,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.3044315576553345},{"word":"i","start":3.04,"end":3.12,"confidence":0.7060547,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.47738856077194214},{"word":"missed","start":3.12,"end":3.36,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.5226346254348755},{"word":"your","start":3.36,"end":3.52,"confidence":0.98095703,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4729008078575134},{"word":"call","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.37277698516845703},{"word":"please","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.1841280162334442},{"word":"leave","start":4.3199997,"end":4.48,"confidence":0.91748047,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1225038319826126},{"word":"me","start":4.48,"end":4.64,"confidence":0.99121094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07971863448619843},{"word":"a","start":4.64,"end":4.72,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08695218712091446},{"word":"voice","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.041567400097846985},{"word":"message","start":4.96,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11374058574438096},{"word":"or","start":5.3599997,"end":5.6,"confidence":0.7294922,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04689307510852814},{"word":"send","start":5.6,"end":5.9039373,"confidence":0.89746094,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.05620580539107323}],"paragraphs":{"transcript":"\nHello. You've called Ben Flanagan. Sorry I missed your call. Please leave me a voice message or send","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.05378139019012451},{"text":"You've called Ben Flanagan.","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.05491415224969387},{"text":"Sorry I missed your call.","start":2.72,"end":4.02,"sentiment":"negative","sentiment_score":-0.4300265073776245},{"text":"Please leave me a voice message or send","start":4.08,"end":5.9039373,"sentiment":"neutral","sentiment_score":-0.09146369202062488}],"sentiment":"neutral","sentiment_score":-0.1449113374369012,"num_words":18,"start":0.39999998,"end":5.9039373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've called Ben Flanagan. Sorry I missed your call. Please leave me a voice message or send","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.05378139019012451},{"text":"You've called Ben Flanagan.","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.05491415224969387},{"text":"Sorry I missed your call.","start":2.72,"end":4.02,"sentiment":"negative","sentiment_score":-0.4300265073776245},{"text":"Please leave me a voice message or send","start":4.08,"end":5.9039373,"sentiment":"neutral","sentiment_score":-0.09146369202062488}],"sentiment":"neutral","sentiment_score":-0.1449113374369012,"channel":1,"num_words":18,"start":0.39999998,"end":5.9039373}]},"summary":{"result":"success","short":"Hello. You've called Ben Flanagan. Sorry I missed your call. Please leave me a voice message or send"},"intents":{"segments":[{"text":"Sorry I missed your call.","start_word":5,"end_word":9,"intents":[{"intent":"Apologize for missed call","confidence_score":0.07121694},{"intent":"Request voice message","confidence_score":0.12950805},{"intent":"Request call back","confidence_score":0.24601693}]}]},"sentiments":{"segments":[{"text":"Hello. You've called Ben Flanagan.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.05099401995539665},{"text":"Sorry I missed your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.42048490047454834},{"text":"Please leave me a voice message or send","start_word":10,"end_word":17,"sentiment":"neutral","sentiment_score":-0.09639786183834076}],"average":{"sentiment":"neutral","sentiment_score":-0.10882908564347488}}}}