{"metadata":{"transaction_key":"deprecated","request_id":"019ecdb8-c8e0-7003-b24f-1597707097e2","sha256":"800ca7fb47648b46f62ca52da0ec6d385eb0a7007bc691fc280432ebaf67bd2d","created":"2026-06-15T23:58:20.731Z","duration":18.575937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Tony. Please leave a message. I'll get back to you as soon as I can. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"hi","start":1.76,"end":2.0,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.134451225399971},{"word":"this","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1110965982079506},{"word":"is","start":2.32,"end":2.3999999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14427880942821503},{"word":"tony","start":2.3999999,"end":2.8799999,"confidence":0.98217773,"punctuated_word":"Tony.","sentiment":"neutral","sentiment_score":0.13630346953868866},{"word":"please","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10815611481666564},{"word":"leave","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10534623265266418},{"word":"a","start":3.28,"end":3.4399998,"confidence":0.9770508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13387548923492432},{"word":"message","start":3.4399998,"end":3.84,"confidence":0.8918457,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.1931537240743637},{"word":"i'll","start":3.84,"end":4.0,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0059598833322525024},{"word":"get","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02922651171684265},{"word":"back","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05200684070587158},{"word":"to","start":4.3199997,"end":4.48,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008653432130813599},{"word":"you","start":4.48,"end":4.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1853104829788208},{"word":"as","start":4.56,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07253599166870117},{"word":"soon","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.001156240701675415},{"word":"as","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.005583465099334717},{"word":"i","start":5.12,"end":5.2,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18676479160785675},{"word":"can","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.0399584099650383},{"word":"please","start":6.56,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09190084785223009},{"word":"leave","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07419838756322861},{"word":"a","start":7.04,"end":7.2,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08344817161560059},{"word":"detailed","start":7.2,"end":7.68,"confidence":0.9980469,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.12142089009284972},{"word":"message","start":7.68,"end":8.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11638602614402772},{"word":"after","start":8.16,"end":8.4,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.12023264169692992},{"word":"the","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12962669134140015},{"word":"tone","start":8.559999,"end":9.04,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.08689455687999725},{"word":"when","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.06947223842144012},{"word":"you","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.047123320400714874},{"word":"have","start":9.44,"end":9.599999,"confidence":0.98095703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06118050962686539},{"word":"finished","start":9.599999,"end":10.0,"confidence":0.99902344,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.09317523241043092},{"word":"recording","start":10.0,"end":10.48,"confidence":0.9970703,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.059113942086696625},{"word":"you","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04440806806087494},{"word":"may","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.05248909816145897},{"word":"hang","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.06541236490011215},{"word":"up","start":11.04,"end":11.36,"confidence":0.7524414,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.04777543991804123},{"word":"or","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06155902519822121},{"word":"press","start":11.5199995,"end":11.84,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.056665364652872086},{"word":"1","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.03118328377604485},{"word":"for","start":12.08,"end":12.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.031432200223207474},{"word":"more","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.02654355764389038},{"word":"options","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.011887296102941036}],"paragraphs":{"transcript":"\nHi. This is Tony. Please leave a message. I'll get back to you as soon as I can. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.134451225399971},{"text":"This is Tony.","start":2.0,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.13055962572495142},{"text":"Please leave a message.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":-0.13513289019465446},{"text":"I'll get back to you as soon as I can.","start":3.84,"end":5.7,"sentiment":"neutral","sentiment_score":0.0405069999396801},{"text":"Please leave a detailed message after the tone.","start":6.56,"end":9.04,"sentiment":"neutral","sentiment_score":-0.103013526648283}],"sentiment":"neutral","sentiment_score":-0.016670756615125217,"num_words":26,"start":1.76,"end":9.04},{"sentences":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":-0.05062806277225415}],"sentiment":"neutral","sentiment_score":-0.05062806277225415,"num_words":15,"start":9.04,"end":12.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Tony. Please leave a message. I'll get back to you as soon as I can. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.0,"sentiment":"neutral","sentiment_score":0.134451225399971},{"text":"This is Tony.","start":2.0,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.13055962572495142},{"text":"Please leave a message.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":-0.13513289019465446},{"text":"I'll get back to you as soon as I can.","start":3.84,"end":5.7,"sentiment":"neutral","sentiment_score":0.0405069999396801},{"text":"Please leave a detailed message after the tone.","start":6.56,"end":9.04,"sentiment":"neutral","sentiment_score":-0.103013526648283}],"sentiment":"neutral","sentiment_score":-0.016670756615125217,"channel":1,"num_words":26,"start":1.76,"end":9.04},{"sentences":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.04,"end":12.98,"sentiment":"neutral","sentiment_score":-0.05062806277225415}],"sentiment":"neutral","sentiment_score":-0.05062806277225415,"channel":1,"num_words":15,"start":9.04,"end":12.98}]},"summary":{"result":"success","short":"Hi. This is Tony. Please leave a message. I'll get back to you as soon as I can. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":26,"end_word":40,"intents":[{"intent":"Leave message","confidence_score":0.6531014}]}]},"sentiments":{"segments":[{"text":"Hi. This is Tony. Please leave a message. I'll get back to you as soon as I can. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":-0.028154509142041206}],"average":{"sentiment":"neutral","sentiment_score":-0.02815450812285801}}}}