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afternoon. AT and T tech support. Who? Yeah. One second.\n\nI just need to get your first name or the account holder's first name. Okay. So your Internet service is is working. Right? But you're not able to stream your TV.\n\nIs that what what the issue is? Okay. Okay. Cool. Now we've just had the location completed this morning.\n\nApparently, we're just waiting for an update for the data side of it that needs to be done. And, also, your your service provider needs to update that also from their end. So once they see the update, they'll update it. And once it's updated, you'll be able to stream again, if that makes any sense. Now that happens automatically.\n\nIt's just it's a routing system. So the the the routing started this morning. So what it does, it'll router all the information to all the service providers around Australia, and they'll see that the location now has been relocated back to Australia. It's in Melbourne, Victoria, Oceana, which is the whole of Australia. Once they see that, they'll update that in their system, and then your streaming will start to work.\n\nI mean, you you can always call them and tell them to update it, but that's what they need to do. Yep. Sorry about that. Okay. Thank you, Barbara.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.79999995,"end":1.52,"sentiment":"neutral","sentiment_score":0.2592199668288231},{"text":"AT and T tech support.","start":1.52,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.11020141392946244},{"text":"Who?","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.02344351261854172},{"text":"Yeah.","start":23.865,"end":24.185,"sentiment":"neutral","sentiment_score":-0.030834123492240902},{"text":"One second.","start":24.185,"end":24.825,"sentiment":"neutral","sentiment_score":-0.03381681255996227}],"sentiment":"neutral","sentiment_score":0.09040206975557587,"num_words":11,"start":0.79999995,"end":24.825},{"sentences":[{"text":"I just need to get your first name or the account holder's first 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router all the information to all the service providers around Australia, and they'll see that the location now has been relocated back to Australia.","start":85.815,"end":96.299995,"sentiment":"neutral","sentiment_score":0.013730299586815566},{"text":"It's in Melbourne, Victoria, Oceana, which is the whole of Australia.","start":97.159996,"end":100.28,"sentiment":"neutral","sentiment_score":0.023551803674887527},{"text":"Once they see that, they'll update that in their system, and then your streaming will start to work.","start":100.28,"end":105.725,"sentiment":"neutral","sentiment_score":0.037749151725115046}],"sentiment":"neutral","sentiment_score":0.023031227630175028,"num_words":72,"start":79.815,"end":105.725},{"sentences":[{"text":"I mean, you you can always call them and tell them to update it, but that's what they need to 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We haven't had our we haven't had any Wi Fi or anything for since Saturday night. We've got an email from you today saying that all these problems were fixed. We live in ACT At Woden, and they're not Barbara Lancaster. They That's right. That's exactly right. Hello? Okay. Okay. Thank you. 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that.","start":113.84094,"end":114.48094,"sentiment":"neutral","sentiment_score":0.08535679057240486},{"text":"Okay.","start":114.48094,"end":114.72094,"sentiment":"neutral","sentiment_score":0.1890450119972229},{"text":"Thank you, Barbara.","start":114.72094,"end":115.62094,"sentiment":"positive","sentiment_score":0.360779066880544}],"sentiment":"neutral","sentiment_score":0.2403492989639441,"channel":0,"num_words":6,"start":113.84094,"end":115.62094},{"sentences":[{"text":"Bye.","start":116.30094,"end":116.80094,"sentiment":"neutral","sentiment_score":0.2395242899656296}],"sentiment":"neutral","sentiment_score":0.2395242899656296,"channel":1,"num_words":1,"start":116.30094,"end":116.80094},{"sentences":[{"text":"Bye.","start":116.32094,"end":116.82094,"sentiment":"neutral","sentiment_score":0.1301594376564026},{"text":"Bye.","start":117.12094,"end":117.62094,"sentiment":"neutral","sentiment_score":0.07219842076301575}],"sentiment":"neutral","sentiment_score":0.10117892920970917,"channel":0,"num_words":2,"start":116.32094,"end":117.62094}]},"summary":{"result":"success","short":"The customer, Barbara Lancaster, called AT and T tech support because her internet service is not working since Saturday night. The representative, Bob, explains that the issue is a routing system and that they are waiting for an update from the data side. Barbara is told that her streaming service will start working once the update is received from the service provider."},"intents":{"segments":[{"text":"And, also, your your service provider needs to update that also from their end. So once they see the update, they'll update it. And once it's updated, you'll be able to stream again, if that makes Hello?","start_word":131,"end_word":167,"intents":[{"intent":"Update service provider information","confidence_score":0.09009701}]}]},"sentiments":{"segments":[{"text":"Good afternoon. AT and T tech support. You're talking to Bob here. Who? We haven't had our we haven't had any Wi Fi or anything for since Saturday night. We've got an email from you today saying that all these problems were fixed. We live in ACT At Woden, Yeah. and One second. they're I just not need to get your first name or the account holder's first name. Barbara Lancaster. Okay. So your Internet service is is working. Right? But you're They not able to stream your TV. Is that what what the issue is? That's right. That's exactly right. Okay. Okay. Cool. Now we've just had the location completed this morning. Apparently, we're just waiting for an update for the data side of it that needs to be done. And, also, your your service provider needs to update that also from their end. So once they see the update, they'll update it. And once it's updated, you'll be able to stream again, if that makes Hello? any sense. Now that happens automatically. It's just it's a routing system. So the the the routing started this morning. So what it does, it'll router all the information to all the service providers around Australia, and they'll see that the location now has been relocated back to Australia. It's in Melbourne, Victoria, Oceana, which is the whole of Australia. Once they see that, they'll update that in their system, and then your streaming will start to work. I mean, you you can always call them and tell them to update it, but that's what they need to do. Okay. Yep. Okay. Thank Sorry you. about that. Okay.","start_word":0,"end_word":275,"sentiment":"neutral","sentiment_score":-0.006027981638908386},{"text":"Thank you, Barbara.","start_word":276,"end_word":278,"sentiment":"positive","sentiment_score":0.3500014543533325},{"text":"Bye. Bye. Bye.","start_word":279,"end_word":281,"sentiment":"neutral","sentiment_score":0.15558618307113647}],"average":{"sentiment":"neutral","sentiment_score":0.002038540091003266}}}}