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Have you have you spoken with us regarding this? Mhmm. Okay. I see. May I have your full name, please, for me to check your account? Okay. Is it is it okay if I okay. Got it. Is it okay if I put you on hold? Let me just check your account. Okay. Hello, Tony? Yes. Thank you for waiting. So we did a reboot on the network side under your account. Is it okay if we do a full power cycle on the router right now? Yep. Mhmm. Okay. I see. Because, actually, right now, there's currently a Gail IP location issue that we are actively attending to, and we are working to have it resolved as soon as possible. So our team is coordinating closely with the engineering team at this stage, and we have a possible estimated time of resolution between Monday and Wednesday. Mhmm. Yeah. But, actually, we do have other customer that is now resolved with this issue. We just did a reboot the router, and it's working fine after that. But there are some other customer that the issue is still there and and the issue is still present. So mhmm. Is it okay if you do a full power cycle again? Like, turn it off for twenty minutes then turn it back on. And if the issue is still there, might be the res the resolution is on Wednesday. Yeah. Mhmm. Mhmm. Mhmm. So yeah. Mhmm. Mhmm. Mhmm. Okay. Have you tried to refresh may I know what is the streaming app that you're using? Mhmm. Yeah. Actually, I think that's related to the Gail IP location that we're currently resolving right now. So I think that mhmm. Mhmm. Yeah. Actually, we're not also we do not have also an idea why this is happening. We're we're still coordinating it with the Supa network. So is it okay if I update you until Wednesday regarding this issue? And if there's any changes with the status of the issue. Mhmm. Yeah. Yeah. After Wednesday. Excuse me. Yeah. Actually, you are not the only customer who complain about that. That's why, yeah, we're having a meeting with the Supa Network to resolve this as soon as possible. Mhmm. I think there's a, mhmm, error with the IP address with the IP location. It's not under Australia. It's under US. That's why. Mhmm. Mhmm. Mhmm. Yeah. Sure. Okay. Sure. We did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch. Yeah. And I'll also take this note on your account so that if there's any changes with the issue, I'll update you ASAP. Mhmm. Mhmm. Okay. Mhmm. Okay. Regarding that account concern, is it okay if I transfer you to the accounts department for it for the yeah. For you to talk with the insurance? Yes. You're correct. Or you just need to refresh the application that you're using. Then it should be working fine then. Accounts department. Mhmm. Thank you. Okay. Hang on a sec. Thank you. Bye for now. Hello, Tony? Yes. Unfortunately, our accounts team is with another customer right now. Is it okay if I just forward your information to them? I'll they'll just give you a callback then when they become available. Okay. Okay. Thank you, Tony. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah.\n\nYeah. Actually, mhmm. We did the network boost to all our super customer. Mhmm. Have you have you spoken with us regarding this?\n\nMhmm. Okay. I see. May I have your full name, please, for me to check your account? Okay.\n\nIs it is it okay if I okay. Got it. Is it okay if I put you on hold? Let me just check your account. Okay.\n\nHello, Tony? Yes. Thank you for waiting. So we did a reboot on the network side under your account. Is it okay if we do a full power cycle on the router right now?\n\nYep. Mhmm. Okay. I see. Because, actually, right now, there's currently a Gail IP location issue that we are actively attending to, and we are working to have it resolved as soon as possible.\n\nSo our team is coordinating closely with the engineering team at this stage, and we have a possible estimated time of resolution between Monday and Wednesday. Mhmm. Yeah. But, actually, we do have other customer that is now resolved with this issue. We just did a reboot the router, and it's working fine after that.\n\nBut there are some other customer that the issue is still there and and the issue is still present. So mhmm. Is it okay if you do a full power cycle again? Like, turn it off for twenty minutes then turn it back on. And if the issue is still there, might be the res the resolution is on Wednesday.\n\nYeah. Mhmm. Mhmm. Mhmm. So yeah.\n\nMhmm. Mhmm. Mhmm. Okay. Have you tried to refresh may I know what is the streaming app that you're using?\n\nMhmm. Yeah. Actually, I think that's related to the Gail IP location that we're currently resolving right now. So I think that mhmm. Mhmm.\n\nYeah. Actually, we're not also we do not have also an idea why this is happening. We're we're still coordinating it with the Supa network. So is it okay if I update you until Wednesday regarding this issue? And if there's any changes with the status of the issue.\n\nMhmm. Yeah. Yeah. After Wednesday. Excuse me.\n\nYeah. Actually, you are not the only customer who complain about that. That's why, yeah, we're having a meeting with the Supa Network to resolve this as soon as possible. Mhmm. I think there's a, mhmm, error with the IP address with the IP location.\n\nIt's not under Australia. It's under US. That's why. Mhmm. Mhmm.\n\nMhmm. Yeah. Sure. Okay. Sure.\n\nWe did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch. Yeah. And I'll also take this note on your account so that if there's any changes with the issue, I'll update you ASAP. Mhmm. Mhmm.\n\nOkay. Mhmm. Okay. Regarding that account concern, is it okay if I transfer you to the accounts department for it for the yeah. For you to talk with the insurance?\n\nYes. You're correct. Or you just need to refresh the application that you're using. Then it should be working fine then. Accounts department.\n\nMhmm. Thank you. Okay. Hang on a sec. Thank you.\n\nBye for now. Hello, Tony? Yes. Unfortunately, our accounts team is with another customer right now. Is it okay if I just forward your information to them?\n\nI'll they'll just give you a callback then when they become available. Okay. Okay. Thank you, Tony. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.13807091116905212},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3499085158109665},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.2913035218204771},{"text":"How can I assist you today?","start":5.92,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.31058435638745624},{"text":"Yeah.","start":17.945,"end":18.265,"sentiment":"neutral","sentiment_score":0.018422912806272507}],"sentiment":"neutral","sentiment_score":0.2799377439214903,"num_words":17,"start":2.32,"end":18.265},{"sentences":[{"text":"Yeah.","start":18.265,"end":18.585,"sentiment":"neutral","sentiment_score":0.018962711095809937},{"text":"Actually, mhmm.","start":18.585,"end":19.705,"sentiment":"neutral","sentiment_score":-0.008023044560104609},{"text":"We did the network 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now?","start":292.965,"end":297.54498,"sentiment":"neutral","sentiment_score":0.0824377420047919}],"sentiment":"neutral","sentiment_score":0.09591023952645414,"num_words":34,"start":282.87,"end":297.54498},{"sentences":[{"text":"Yep.","start":301.205,"end":301.685,"sentiment":"neutral","sentiment_score":0.011024253442883492},{"text":"Mhmm.","start":301.685,"end":302.185,"sentiment":"neutral","sentiment_score":-0.03585297614336014},{"text":"Okay.","start":307.44498,"end":307.84497,"sentiment":"neutral","sentiment_score":0.015010664239525797},{"text":"I see.","start":307.84497,"end":308.43,"sentiment":"neutral","sentiment_score":0.005760195082984864},{"text":"Because, actually, right now, there's currently a Gail IP location issue that we are actively attending to, and we are working to have it resolved as soon as possible.","start":308.59,"end":321.65,"sentiment":"neutral","sentiment_score":-0.15833920009177307}],"sentiment":"neutral","sentiment_score":-0.13500395502812942,"num_words":34,"start":301.205,"end":321.65},{"sentences":[{"text":"So our team is coordinating closely with the engineering team at this stage, and we have a possible estimated time of resolution between Monday and Wednesday.","start":322.14502,"end":333.20502,"sentiment":"neutral","sentiment_score":-0.07579699939546677},{"text":"Mhmm.","start":335.42502,"end":335.67,"sentiment":"neutral","sentiment_score":-0.1979302167892456},{"text":"Yeah.","start":339.11002,"end":339.61002,"sentiment":"neutral","sentiment_score":-0.0202258862555027},{"text":"But, actually, we do have other customer that is now resolved with this issue.","start":339.67,"end":346.97,"sentiment":"neutral","sentiment_score":0.04384844058326313},{"text":"We just did a reboot the router, and it's working fine after that.","start":347.19,"end":352.315,"sentiment":"neutral","sentiment_score":0.1416981750382827}],"sentiment":"neutral","sentiment_score":0.0048559337515722625,"num_words":55,"start":322.14502,"end":352.315},{"sentences":[{"text":"But there are some other customer that the issue is still there and and the issue is still present.","start":352.615,"end":358.715,"sentiment":"neutral","sentiment_score":-0.20855221583655006},{"text":"So mhmm.","start":359.815,"end":361.675,"sentiment":"neutral","sentiment_score":-0.017291724681854248},{"text":"Is it okay if you do a full power cycle again?","start":369.75,"end":372.81003,"sentiment":"neutral","sentiment_score":0.040385754270987076},{"text":"Like, turn it off for twenty minutes then turn it back on.","start":372.87003,"end":376.09003,"sentiment":"neutral","sentiment_score":-0.012099427481492361},{"text":"And if the issue is still there, might be the res the resolution is on 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yeah.","start":410.44498,"end":411.985,"sentiment":"neutral","sentiment_score":-0.03135097026824951}],"sentiment":"neutral","sentiment_score":-0.04595168400555849,"num_words":6,"start":386.745,"end":411.985},{"sentences":[{"text":"Mhmm.","start":414.60498,"end":415.10498,"sentiment":"neutral","sentiment_score":-0.07280544936656952},{"text":"Mhmm.","start":416.365,"end":416.865,"sentiment":"neutral","sentiment_score":-0.06597181409597397},{"text":"Mhmm.","start":421.245,"end":421.745,"sentiment":"neutral","sentiment_score":-0.004445645958185196},{"text":"Okay.","start":422.125,"end":422.55,"sentiment":"neutral","sentiment_score":0.007129279896616936},{"text":"Have you tried to refresh may I know what is the streaming app that you're 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mhmm.","start":463.525,"end":466.985,"sentiment":"neutral","sentiment_score":-0.06576940789818764},{"text":"Mhmm.","start":475.04498,"end":475.125,"sentiment":"neutral","sentiment_score":-0.04396332427859306}],"sentiment":"neutral","sentiment_score":-0.15033108352993926,"num_words":24,"start":443.945,"end":475.125},{"sentences":[{"text":"Yeah.","start":475.125,"end":475.625,"sentiment":"neutral","sentiment_score":-0.04444364458322525},{"text":"Actually, we're not also we do not have also an idea why this is happening.","start":475.76498,"end":482.72,"sentiment":"neutral","sentiment_score":-0.24038151850303013},{"text":"We're we're still coordinating it with the Supa network.","start":483.5,"end":486.16,"sentiment":"neutral","sentiment_score":0.11216730748613675},{"text":"So is it okay if I update you until Wednesday regarding this issue?","start":487.02002,"end":493.755,"sentiment":"neutral","sentiment_score":0.06954386400488707},{"text":"And if there's any changes with the status of the issue.","start":495.035,"end":499.915,"sentiment":"neutral","sentiment_score":-0.04323028739203106}],"sentiment":"neutral","sentiment_score":-0.04514537926535217,"num_words":49,"start":475.125,"end":499.915},{"sentences":[{"text":"Mhmm.","start":499.915,"end":500.415,"sentiment":"neutral","sentiment_score":-0.022740209475159645},{"text":"Yeah.","start":503.275,"end":503.775,"sentiment":"neutral","sentiment_score":0.06951955705881119},{"text":"Yeah.","start":510.06003,"end":510.56003,"sentiment":"neutral","sentiment_score":0.04222390800714493},{"text":"After Wednesday.","start":510.7,"end":511.52002,"sentiment":"neutral","sentiment_score":0.018546223640441895},{"text":"Excuse me.","start":513.26,"end":519.34,"sentiment":"neutral","sentiment_score":-0.11019053496420383}],"sentiment":"neutral","sentiment_score":-0.013469338150961059,"num_words":7,"start":499.915,"end":519.34},{"sentences":[{"text":"Yeah.","start":519.34,"end":519.74,"sentiment":"neutral","sentiment_score":-0.03145866096019745},{"text":"Actually, you are not the only customer who complain about that.","start":519.74,"end":524.08,"sentiment":"neutral","sentiment_score":-0.2173723659732125},{"text":"That's why, yeah, we're having a meeting with the Supa Network to resolve this as soon as possible.","start":524.435,"end":530.615,"sentiment":"neutral","sentiment_score":-0.024802113909067378},{"text":"Mhmm.","start":536.97,"end":537.47,"sentiment":"neutral","sentiment_score":-0.07939915359020233},{"text":"I think there's a, mhmm, error with the IP address with the IP location.","start":540.88995,"end":547.06995,"sentiment":"neutral","sentiment_score":-0.2776799723505974}],"sentiment":"neutral","sentiment_score":-0.1519091445228292,"num_words":45,"start":519.34,"end":547.06995},{"sentences":[{"text":"It's not under Australia.","start":548.41,"end":551.44995,"sentiment":"neutral","sentiment_score":-0.24660678952932358},{"text":"It's under US.","start":551.44995,"end":552.67,"sentiment":"neutral","sentiment_score":-0.18944447735945383},{"text":"That's 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did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch.","start":586.395,"end":595.055,"sentiment":"neutral","sentiment_score":-0.25785292515700514},{"text":"Yeah.","start":605.29,"end":605.76996,"sentiment":"neutral","sentiment_score":0.11009573191404344},{"text":"And I'll also take this note on your account so that if there's any changes with the issue, I'll update you 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insurance?","start":647.435,"end":649.135,"sentiment":"neutral","sentiment_score":0.0027987644342439516}],"sentiment":"neutral","sentiment_score":-0.01237215669825673,"num_words":30,"start":627.82,"end":649.135},{"sentences":[{"text":"Yes.","start":657.33,"end":657.83,"sentiment":"neutral","sentiment_score":0.061060309410095215},{"text":"You're correct.","start":658.13,"end":658.95,"sentiment":"neutral","sentiment_score":0.0715174563229084},{"text":"Or you just need to refresh the application that you're using.","start":659.17004,"end":663.19,"sentiment":"neutral","sentiment_score":0.035090912133455276},{"text":"Then it should be working fine then.","start":665.01,"end":667.27,"sentiment":"positive","sentiment_score":0.42236365377902985},{"text":"Accounts 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now.","start":685.465,"end":686.37,"sentiment":"neutral","sentiment_score":0.24820780257383981},{"text":"Hello, Tony?","start":753.11,"end":754.08997,"sentiment":"neutral","sentiment_score":0.0723186731338501},{"text":"Yes.","start":756.075,"end":756.23505,"sentiment":"neutral","sentiment_score":-0.10701001435518263},{"text":"Unfortunately, our accounts team is with another customer right now.","start":756.23505,"end":761.375,"sentiment":"neutral","sentiment_score":-0.32510378658771516},{"text":"Is it okay if I just forward your information to them?","start":761.995,"end":765.755,"sentiment":"neutral","sentiment_score":0.08193754506382075}],"sentiment":"neutral","sentiment_score":-0.05805459742744764,"num_words":27,"start":685.465,"end":765.755},{"sentences":[{"text":"I'll they'll just give you a callback then when they become available.","start":765.755,"end":769.43097,"sentiment":"neutral","sentiment_score":0.020197148124376934},{"text":"Okay.","start":771.33093,"end":771.83093,"sentiment":"positive","sentiment_score":0.3348207473754883},{"text":"Okay.","start":772.53094,"end":773.03094,"sentiment":"positive","sentiment_score":0.34597083926200867},{"text":"Thank you, Tony.","start":773.251,"end":774.311,"sentiment":"positive","sentiment_score":0.6608679493268331},{"text":"Bye.","start":774.371,"end":774.871,"sentiment":"positive","sentiment_score":0.44431090354919434}],"sentiment":"neutral","sentiment_score":0.18611511753665078,"num_words":18,"start":765.755,"end":774.871}]}}]},{"alternatives":[{"transcript":"Yep. Yep. Hello. How are you? Did you know recently you upgraded did you upgrade the Internet or something? You guys? You boost yeah. Yeah. Yeah. Yeah. Yes. Yeah. It's affected my streaming app. So every streaming app I have, like Netflix, Stan, it's all The US, and I can't even watch that. Even though on my phone, everything's in The US, even YouTube. I can't watch it. I can watch it, but it's all in The US. It's meant to be in Australia. You know what I mean? So I can't even watch Stan, and that's the stream that I pay for monthly, and I can't log in to it. Tony Nguyen, t o n y n g u y e n. Sorry? Yeah. Okay. Okay. Just wanna get Yep. Hello? Yeah. How do you do that? I don't remember. Because I I I did turn off everything, and I turned it back on twenty minutes later, but it's still the same. Yep. Yep. Okay. And so that's that's the issue that's causing all this and is that correct? Yep. Okay. Okay. Okay. So what's what's the best option to do that? So do I just reset it, or do I just wait until the next until after Wednesday? Yeah. Okay. But yeah. So yeah. I did do that yesterday. I turned off all everything. I took I just turned off all the power for the the modem and stuff, and then I turned it on again, like, say, like like, an hour later and still still the same issue. I can't watch some of the streaming app. It says it's not it's like it says something about something you're not available in Australia or something. Well, I don't know. Something like that. So so what do you reckon is the best option? Because I already done it, like, twice. I turned off everything, and that's why you're trying to say, I should turn off everything again and turn it back on in another twenty minutes. Yeah? Stan and even Netflix Netflix, it's apparently, it's US Netflix, not Australian Netflix. So and Stan is an Australian. I'm streaming she can watch streaming from Australia. You know what I mean? Yeah. So that was not working completely. I can't watch anything on that. But Netflix weren't working, but it just says, like, I'm in The US. Like, I have a US account, which I don't. I have Australian account. Yeah. Because even even when I go on my phone, some of the apps, it says, are you in The US? Or are you not sure it says you're in The US. I'm not gonna know, but I'm in Australia. Even I put the location on Australia. You get what I mean? Yep. Okay. But, like yeah. So but so but so, basically, that's the issue. Right? And that's gonna be maybe, like, finished like, completed by Wednesday, right, or after Wednesday. Okay. But that's it's just not me that's having that issue with all the streaming apps, like, watching stuff. It's other people as well. Right? Yeah. Yeah. Because because the thing is, like, when I switch off the Wi Fi and I lose my, like, four g, five g, I can actually watch Stan. You know what I mean? So Okay. Exactly. That's what I'm thinking as well. Because, obviously, it's just it's only time when, obviously, the TV I'm using the streaming TV, and that's like, you know, it's connected to the Wi Fi. So and everything just comes up in the like, US. Even, like, he watched YouTube, like, the ads or The US ads, not Australian ads. You get what I mean? Yeah. So okay. Maybe I'll give you guys a call on Wednesday. And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes. I'll try that again. I'll try that again. Yeah. Yeah. Okay. But, anyways, I'll give you I'll I'll do I'll try that again, and then but I'll call you guys maybe on Wednesday again and see if there's any more issues. So okay. And can I ask you something? You know, my bill, how come you went up because I thought I was only meant to pay $72. It went up to a $100 this month, my bill, for some reason. Because I just got the invoice today. Because I thought I was only paying $80 or 70 something dollars around that range, but it went up to a 100. Can you check that out? Oh, yes. Of course. Of course. And I want one more question. One more question. So, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers? Okay. Okay. Okay. Okay. Thank you. Okay. I'll definitely I'll definitely give you a guys call on Wednesday just to check out if there's any more problems. But yeah. Oh, okay. Just transfer me to the the other yeah. Yeah. Accounts department so I can just check that out too. Thank you. Okay. Thank you. Hello? Okay. Okay. Thank you. That's that's good. Alright. Thank you. Bye. 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Yep. Hello. How are you? Did you know recently you upgraded did you upgrade the Internet or something?\n\nYou guys? You boost yeah. Yeah. Yeah. Yeah.\n\nYes. Yeah. It's affected my streaming app. So every streaming app I have, like Netflix, Stan, it's all The US, and I can't even watch that. Even though on my phone, everything's in The US, even YouTube.\n\nI can't watch it. I can watch it, but it's all in The US. It's meant to be in Australia. You know what I mean? So I can't even watch Stan, and that's the stream that I pay for monthly, and I can't log in to it.\n\nTony Nguyen, t o n y n g u y e n. Sorry? Yeah. Okay. Okay.\n\nJust wanna get Yep. Hello? Yeah. How do you do that? I don't remember.\n\nBecause I I I did turn off everything, and I turned it back on twenty minutes later, but it's still the same. Yep. Yep. Okay. And so that's that's the issue that's causing all this and is that correct?\n\nYep. Okay. Okay. Okay. So what's what's the best option to do that?\n\nSo do I just reset it, or do I just wait until the next until after Wednesday? Yeah. Okay. But yeah. So yeah.\n\nI did do that yesterday. I turned off all everything. I took I just turned off all the power for the the modem and stuff, and then I turned it on again, like, say, like like, an hour later and still still the same issue. I can't watch some of the streaming app. It says it's not it's like it says something about something you're not available in Australia or something.\n\nWell, I don't know. Something like that. So so what do you reckon is the best option? Because I already done it, like, twice. I turned off everything, and that's why you're trying to say, I should turn off everything again and turn it back on in another twenty minutes.\n\nYeah? Stan and even Netflix Netflix, it's apparently, it's US Netflix, not Australian Netflix. So and Stan is an Australian. I'm streaming she can watch streaming from Australia. You know what I mean?\n\nYeah. So that was not working completely. I can't watch anything on that. But Netflix weren't working, but it just says, like, I'm in The US. Like, I have a US account, which I don't.\n\nI have Australian account. Yeah. Because even even when I go on my phone, some of the apps, it says, are you in The US? Or are you not sure it says you're in The US. I'm not gonna know, but I'm in Australia.\n\nEven I put the location on Australia. You get what I mean? Yep. Okay. But, like yeah.\n\nSo but so but so, basically, that's the issue. Right? And that's gonna be maybe, like, finished like, completed by Wednesday, right, or after Wednesday. Okay. But that's it's just not me that's having that issue with all the streaming apps, like, watching stuff.\n\nIt's other people as well. Right? Yeah. Yeah. Because because the thing is, like, when I switch off the Wi Fi and I lose my, like, four g, five g, I can actually watch Stan.\n\nYou know what I mean? So Okay. Exactly. That's what I'm thinking as well. Because, obviously, it's just it's only time when, obviously, the TV I'm using the streaming TV, and that's like, you know, it's connected to the Wi Fi.\n\nSo and everything just comes up in the like, US. Even, like, he watched YouTube, like, the ads or The US ads, not Australian ads. You get what I mean? Yeah. So okay.\n\nMaybe I'll give you guys a call on Wednesday. And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes. I'll try that again. I'll try that again. Yeah.\n\nYeah. Okay. But, anyways, I'll give you I'll I'll do I'll try that again, and then but I'll call you guys maybe on Wednesday again and see if there's any more issues. So okay. And can I ask you something?\n\nYou know, my bill, how come you went up because I thought I was only meant to pay $72. It went up to a $100 this month, my bill, for some reason. Because I just got the invoice today. Because I thought I was only paying $80 or 70 something dollars around that range, but it went up to a 100. Can you check that out?\n\nOh, yes. Of course. Of course. And I want one more question. One more question.\n\nSo, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers? Okay. Okay. Okay. Okay.\n\nThank you. Okay. I'll definitely I'll definitely give you a guys call on Wednesday just to check out if there's any more problems. But yeah. Oh, okay.\n\nJust transfer me to the the other yeah. Yeah. Accounts department so I can just check that out too. Thank you. Okay.\n\nThank you. Hello? Okay. Okay. Thank you.\n\nThat's that's good. Alright. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Yep.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.26026198267936707},{"text":"Yep.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.04962059110403061},{"text":"Hello.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.06121305003762245},{"text":"How are you?","start":8.72,"end":9.46,"sentiment":"neutral","sentiment_score":0.07258819788694382},{"text":"Did you know recently you upgraded did you upgrade the Internet or something?","start":10.88,"end":14.98,"sentiment":"neutral","sentiment_score":0.02070248041015405}],"sentiment":"neutral","sentiment_score":0.045157498042834435,"num_words":19,"start":4.96,"end":14.98},{"sentences":[{"text":"You guys?","start":16.765,"end":17.425,"sentiment":"neutral","sentiment_score":0.013790172059088945},{"text":"You boost 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to it.","start":45.155003,"end":50.775,"sentiment":"negative","sentiment_score":-0.3934936984018846}],"sentiment":"neutral","sentiment_score":-0.318234255022191,"num_words":47,"start":39.71,"end":50.775},{"sentences":[{"text":"Tony Nguyen, t o n y n g u y e n.","start":57.155003,"end":64.17,"sentiment":"neutral","sentiment_score":-0.0005409560447636371},{"text":"Sorry?","start":64.71,"end":65.21,"sentiment":"neutral","sentiment_score":-0.026356112211942673},{"text":"Yeah.","start":69.59,"end":69.83,"sentiment":"neutral","sentiment_score":0.025204433128237724},{"text":"Okay.","start":69.83,"end":70.07,"sentiment":"neutral","sentiment_score":0.02854149043560028},{"text":"Okay.","start":70.07,"end":70.39,"sentiment":"neutral","sentiment_score":0.0283813439309597}],"sentiment":"neutral","sentiment_score":0.003079980171605712,"num_words":16,"start":57.155003,"end":70.39},{"sentences":[{"text":"Just wanna get Yep.","start":70.39,"end":284.27002,"sentiment":"neutral","sentiment_score":0.030694040935486555},{"text":"Hello?","start":284.27002,"end":284.77002,"sentiment":"neutral","sentiment_score":0.037804801017045975},{"text":"Yeah.","start":292.11002,"end":292.61002,"sentiment":"neutral","sentiment_score":0.05737309902906418},{"text":"How do you do that?","start":298.575,"end":299.375,"sentiment":"neutral","sentiment_score":0.04044260419905186},{"text":"I don't remember.","start":299.375,"end":300.275,"sentiment":"neutral","sentiment_score":-0.05190954729914665}],"sentiment":"neutral","sentiment_score":0.018888460206133977,"num_words":14,"start":70.39,"end":300.275},{"sentences":[{"text":"Because I I I did turn off everything, and I turned it back on twenty minutes later, but it's still the same.","start":300.415,"end":305.475,"sentiment":"neutral","sentiment_score":-0.043982137756591495},{"text":"Yep.","start":318.95,"end":319.45,"sentiment":"neutral","sentiment_score":-0.077187180519104},{"text":"Yep.","start":322.31,"end":322.81,"sentiment":"neutral","sentiment_score":-0.035921916365623474},{"text":"Okay.","start":324.895,"end":325.135,"sentiment":"neutral","sentiment_score":-0.05197026580572128},{"text":"And so that's that's the issue that's causing all this and is that correct?","start":325.135,"end":338.275,"sentiment":"neutral","sentiment_score":-0.20200300589203835}],"sentiment":"neutral","sentiment_score":-0.10155714040574355,"num_words":39,"start":300.415,"end":338.275},{"sentences":[{"text":"Yep.","start":347.75,"end":348.25,"sentiment":"neutral","sentiment_score":0.10979175567626952},{"text":"Okay.","start":352.935,"end":353.435,"sentiment":"neutral","sentiment_score":-0.07177430391311646},{"text":"Okay.","start":357.495,"end":357.995,"sentiment":"neutral","sentiment_score":-0.2141968011856079},{"text":"Okay.","start":359.655,"end":360.055,"sentiment":"neutral","sentiment_score":-0.016921745613217354},{"text":"So what's what's the best option to do that?","start":360.055,"end":362.775,"sentiment":"neutral","sentiment_score":-0.020204954884118505}],"sentiment":"neutral","sentiment_score":-0.028841976076364517,"num_words":13,"start":347.75,"end":362.775},{"sentences":[{"text":"So do I just reset it, or do I just wait until the next until after Wednesday?","start":362.775,"end":367.035,"sentiment":"neutral","sentiment_score":-0.014456085532027133},{"text":"Yeah.","start":379.37,"end":379.87,"sentiment":"neutral","sentiment_score":0.006214452907443047},{"text":"Okay.","start":385.615,"end":386.115,"sentiment":"neutral","sentiment_score":0.04483824595808983},{"text":"But yeah.","start":386.57498,"end":387.13498,"sentiment":"neutral","sentiment_score":0.022740653716027737},{"text":"So yeah.","start":387.13498,"end":387.535,"sentiment":"neutral","sentiment_score":0.02075175009667873}],"sentiment":"neutral","sentiment_score":-0.004683302067544149,"num_words":23,"start":362.775,"end":387.535},{"sentences":[{"text":"I did do that yesterday.","start":387.535,"end":388.655,"sentiment":"neutral","sentiment_score":0.04421158209443092},{"text":"I turned off all everything.","start":388.655,"end":390.035,"sentiment":"neutral","sentiment_score":-0.08564472496509552},{"text":"I took I just turned off all the power for the the modem and stuff, and then I turned it on again, like, say, like like, an hour later and still still the same issue.","start":390.255,"end":400.25,"sentiment":"neutral","sentiment_score":-0.1741528611098017},{"text":"I can't watch some of the streaming app.","start":400.31,"end":402.31,"sentiment":"negative","sentiment_score":-0.4029412046074867},{"text":"It says it's not it's like it says something about something you're not available in Australia or something.","start":402.31,"end":407.11,"sentiment":"negative","sentiment_score":-0.3758581065469318}],"sentiment":"neutral","sentiment_score":-0.22945762546339504,"num_words":71,"start":387.535,"end":407.11},{"sentences":[{"text":"Well, I don't know.","start":407.11,"end":407.66998,"sentiment":"neutral","sentiment_score":-0.26587774232029915},{"text":"Something like that.","start":407.66998,"end":408.72998,"sentiment":"negative","sentiment_score":-0.3369687596956889},{"text":"So so what do you reckon is the best option?","start":410.585,"end":412.425,"sentiment":"neutral","sentiment_score":-0.025339989736676217},{"text":"Because I already done it, like, twice.","start":412.425,"end":413.965,"sentiment":"neutral","sentiment_score":-0.10266205562012536},{"text":"I turned off everything, and that's why you're trying to say, I should turn off everything again and turn it back on in another twenty minutes.","start":414.185,"end":420.26498,"sentiment":"neutral","sentiment_score":-0.19909948884294584}],"sentiment":"neutral","sentiment_score":-0.1644607648998499,"num_words":50,"start":407.11,"end":420.26498},{"sentences":[{"text":"Yeah?","start":420.26498,"end":420.76498,"sentiment":"neutral","sentiment_score":-0.028663748875260353},{"text":"Stan and even Netflix Netflix, it's apparently, it's US Netflix, not Australian Netflix.","start":430.74,"end":435.93997,"sentiment":"neutral","sentiment_score":-0.006445092578920035},{"text":"So and Stan is an Australian.","start":435.93997,"end":438.14502,"sentiment":"neutral","sentiment_score":0.04659537381182114},{"text":"I'm streaming she can watch streaming from Australia.","start":438.14502,"end":441.765,"sentiment":"neutral","sentiment_score":0.08364054374396801},{"text":"You know what I mean?","start":442.30502,"end":443.285,"sentiment":"neutral","sentiment_score":0.0020589994266629217}],"sentiment":"neutral","sentiment_score":0.02565277689559893,"num_words":33,"start":420.26498,"end":443.285},{"sentences":[{"text":"Yeah.","start":444.86502,"end":445.105,"sentiment":"neutral","sentiment_score":-0.07009731978178024},{"text":"So that was not working completely.","start":445.105,"end":446.625,"sentiment":"negative","sentiment_score":-0.393722561498483},{"text":"I can't watch anything on that.","start":446.625,"end":447.825,"sentiment":"negative","sentiment_score":-0.41772785286108655},{"text":"But Netflix weren't working, but it just says, like, I'm in The US.","start":447.825,"end":451.05,"sentiment":"negative","sentiment_score":-0.40014748160655683},{"text":"Like, I have a US account, which I don't.","start":451.05,"end":452.72998,"sentiment":"negative","sentiment_score":-0.33436861965391373}],"sentiment":"negative","sentiment_score":-0.3757152755345617,"num_words":35,"start":444.86502,"end":452.72998},{"sentences":[{"text":"I have Australian account.","start":452.72998,"end":454.11,"sentiment":"neutral","sentiment_score":-0.2127724066376686},{"text":"Yeah.","start":463.115,"end":463.355,"sentiment":"neutral","sentiment_score":-0.0433882474899292},{"text":"Because even even when I go on my phone, some of the apps, it says, are you in The US?","start":463.355,"end":467.995,"sentiment":"neutral","sentiment_score":-0.0863964008167386},{"text":"Or are you not sure it says you're in The US.","start":467.995,"end":469.675,"sentiment":"neutral","sentiment_score":-0.12454815479842099},{"text":"I'm not gonna know, but I'm in Australia.","start":469.675,"end":471.035,"sentiment":"neutral","sentiment_score":-0.11575472913682461}],"sentiment":"neutral","sentiment_score":-0.11178348696028645,"num_words":44,"start":452.72998,"end":471.035},{"sentences":[{"text":"Even I put the location on Australia.","start":471.035,"end":472.895,"sentiment":"neutral","sentiment_score":-0.06289920370493617},{"text":"You get what I mean?","start":473.595,"end":474.655,"sentiment":"neutral","sentiment_score":-0.07106538340449334},{"text":"Yep.","start":483.37,"end":483.87,"sentiment":"neutral","sentiment_score":0.05059485882520676},{"text":"Okay.","start":494.085,"end":494.585,"sentiment":"neutral","sentiment_score":0.04077816009521485},{"text":"But, like yeah.","start":494.645,"end":498.965,"sentiment":"neutral","sentiment_score":-0.0046126532057921095}],"sentiment":"neutral","sentiment_score":-0.04224036962670438,"num_words":17,"start":471.035,"end":498.965},{"sentences":[{"text":"So but so but so, basically, that's the issue.","start":498.965,"end":501.545,"sentiment":"neutral","sentiment_score":-0.04546947363350126},{"text":"Right?","start":502.005,"end":502.505,"sentiment":"neutral","sentiment_score":0.02443070337176323},{"text":"And that's gonna be maybe, like, finished like, completed by Wednesday, right, or after Wednesday.","start":503.03998,"end":508.9,"sentiment":"neutral","sentiment_score":0.03457232875128587},{"text":"Okay.","start":512.24,"end":512.64,"sentiment":"neutral","sentiment_score":-0.05018392205238342},{"text":"But that's it's just not me that's having that issue with all the streaming apps, like, watching stuff.","start":512.64,"end":516.98,"sentiment":"neutral","sentiment_score":-0.28145318995747304}],"sentiment":"neutral","sentiment_score":-0.11323979475789449,"num_words":44,"start":498.965,"end":516.98},{"sentences":[{"text":"It's other people as well.","start":517.215,"end":518.41504,"sentiment":"neutral","sentiment_score":-0.2253980189561844},{"text":"Right?","start":518.41504,"end":518.91504,"sentiment":"neutral","sentiment_score":-0.08609136939048767},{"text":"Yeah.","start":519.135,"end":519.635,"sentiment":"neutral","sentiment_score":-0.057518407702445984},{"text":"Yeah.","start":529.53503,"end":529.775,"sentiment":"neutral","sentiment_score":0.03886515647172928},{"text":"Because because the thing is, like, when I switch off the Wi Fi and I lose my, like, four g, five g, I can actually watch Stan.","start":529.775,"end":538.02,"sentiment":"neutral","sentiment_score":-0.2586874925979861}],"sentiment":"neutral","sentiment_score":-0.23475134330136435,"num_words":35,"start":517.215,"end":538.02},{"sentences":[{"text":"You know what I mean?","start":538.88,"end":539.94,"sentiment":"neutral","sentiment_score":-0.13357173502445222},{"text":"So Okay.","start":541.28,"end":546.875,"sentiment":"neutral","sentiment_score":-0.16756116598844528},{"text":"Exactly.","start":553.175,"end":553.675,"sentiment":"neutral","sentiment_score":-0.13513696193695068},{"text":"That's what I'm thinking as well.","start":553.815,"end":555.41504,"sentiment":"neutral","sentiment_score":-0.10362847273548444},{"text":"Because, obviously, it's just it's only time when, obviously, the TV I'm using the streaming TV, and that's like, you know, it's connected to the Wi Fi.","start":555.41504,"end":563.37,"sentiment":"neutral","sentiment_score":-0.16974291260595675}],"sentiment":"neutral","sentiment_score":-0.15470603526365467,"num_words":41,"start":538.88,"end":563.37},{"sentences":[{"text":"So and everything just comes up in the like, US.","start":563.37,"end":565.61005,"sentiment":"neutral","sentiment_score":-0.247141994535923},{"text":"Even, like, he watched YouTube, like, the ads or The US ads, not Australian ads.","start":565.61005,"end":569.53,"sentiment":"neutral","sentiment_score":-0.2030094489455223},{"text":"You get what I mean?","start":569.53,"end":570.59,"sentiment":"neutral","sentiment_score":-0.1577473908662796},{"text":"Yeah.","start":571.93,"end":572.43,"sentiment":"neutral","sentiment_score":0.006168309599161148},{"text":"So okay.","start":572.65,"end":573.13,"sentiment":"neutral","sentiment_score":0.07285620644688606}],"sentiment":"neutral","sentiment_score":-0.1864672094357736,"num_words":33,"start":563.37,"end":573.13},{"sentences":[{"text":"Maybe I'll give you guys a call on Wednesday.","start":573.13,"end":575.31,"sentiment":"neutral","sentiment_score":0.11006885353061888},{"text":"And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes.","start":575.865,"end":581.96497,"sentiment":"neutral","sentiment_score":0.026379405019374993},{"text":"I'll try that again.","start":582.58496,"end":583.805,"sentiment":"neutral","sentiment_score":0.005853177513927221},{"text":"I'll try that again.","start":584.505,"end":585.645,"sentiment":"neutral","sentiment_score":0.02190393302589655},{"text":"Yeah.","start":595.55005,"end":595.79004,"sentiment":"neutral","sentiment_score":-0.059423353523015976}],"sentiment":"neutral","sentiment_score":0.039274756838990885,"num_words":44,"start":573.13,"end":595.79004},{"sentences":[{"text":"Yeah.","start":595.79004,"end":596.11005,"sentiment":"neutral","sentiment_score":-0.028546495363116264},{"text":"Okay.","start":596.11005,"end":596.61005,"sentiment":"neutral","sentiment_score":-0.06226951628923416},{"text":"But, anyways, I'll give you I'll I'll do I'll try that again, and then but I'll call you guys maybe on Wednesday again and see if there's any more issues.","start":596.67004,"end":604.53,"sentiment":"neutral","sentiment_score":0.06508616339415312},{"text":"So okay.","start":606.255,"end":613.135,"sentiment":"neutral","sentiment_score":0.08818955719470978},{"text":"And can I ask you something?","start":613.135,"end":614.575,"sentiment":"neutral","sentiment_score":0.02472370071336627}],"sentiment":"neutral","sentiment_score":0.05466225522104651,"num_words":40,"start":595.79004,"end":614.575},{"sentences":[{"text":"You know, my bill, how come you went up because I thought I was only meant to pay $72.","start":614.575,"end":620.67004,"sentiment":"neutral","sentiment_score":-0.1547182661138083},{"text":"It went up to a $100 this month, my bill, for some reason.","start":620.67004,"end":624.29004,"sentiment":"neutral","sentiment_score":-0.21404655277729034},{"text":"Because I just got the invoice today.","start":625.07,"end":626.85004,"sentiment":"neutral","sentiment_score":-0.16175757774284907},{"text":"Because I thought I was only paying $80 or 70 something dollars around that range, but it went up to a 100.","start":627.07,"end":633.17505,"sentiment":"neutral","sentiment_score":-0.15424234216863458},{"text":"Can you check that out?","start":633.17505,"end":634.395,"sentiment":"neutral","sentiment_score":-0.08999172896146775}],"sentiment":"neutral","sentiment_score":-0.16208856756036932,"num_words":66,"start":614.575,"end":634.395},{"sentences":[{"text":"Oh, yes.","start":645.335,"end":645.895,"sentiment":"neutral","sentiment_score":0.042037419974803925},{"text":"Of course.","start":645.895,"end":646.29504,"sentiment":"neutral","sentiment_score":0.04740244150161743},{"text":"Of course.","start":646.29504,"end":646.705,"sentiment":"neutral","sentiment_score":0.057064250111579895},{"text":"And I want one more question.","start":646.705,"end":648.93,"sentiment":"neutral","sentiment_score":0.011671903853615126},{"text":"One more question.","start":649.79,"end":650.43,"sentiment":"neutral","sentiment_score":-0.006014626162747542}],"sentiment":"neutral","sentiment_score":0.022999717853963375,"num_words":15,"start":645.335,"end":650.43},{"sentences":[{"text":"So, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers?","start":650.43,"end":655.49,"sentiment":"neutral","sentiment_score":0.016672707436715856},{"text":"Okay.","start":658.35,"end":658.85,"sentiment":"neutral","sentiment_score":0.07761365175247192},{"text":"Okay.","start":659.55,"end":660.05,"sentiment":"neutral","sentiment_score":0.038996610790491104},{"text":"Okay.","start":663.955,"end":664.455,"sentiment":"neutral","sentiment_score":0.09682805836200714},{"text":"Okay.","start":664.59503,"end":664.995,"sentiment":"neutral","sentiment_score":0.1513381004333496}],"sentiment":"neutral","sentiment_score":0.030867259417261397,"num_words":21,"start":650.43,"end":664.995},{"sentences":[{"text":"Thank you.","start":664.995,"end":665.395,"sentiment":"neutral","sentiment_score":0.2856781929731369},{"text":"Okay.","start":665.395,"end":665.635,"sentiment":"neutral","sentiment_score":0.28072381019592285},{"text":"I'll definitely I'll definitely give you a guys call on Wednesday just to check out if there's any more problems.","start":665.635,"end":672.35504,"sentiment":"positive","sentiment_score":0.3490076959133148},{"text":"But yeah.","start":672.35504,"end":672.755,"sentiment":"neutral","sentiment_score":0.09496894106268883},{"text":"Oh, okay.","start":672.755,"end":673.23505,"sentiment":"neutral","sentiment_score":0.08442243933677673}],"sentiment":"neutral","sentiment_score":0.30337099537805273,"num_words":27,"start":664.995,"end":673.23505},{"sentences":[{"text":"Just transfer me to the the other yeah.","start":673.23505,"end":676.79004,"sentiment":"neutral","sentiment_score":0.04434664407745004},{"text":"Yeah.","start":678.61005,"end":679.01,"sentiment":"neutral","sentiment_score":0.03800082951784134},{"text":"Accounts department so I can just check that out too.","start":679.01,"end":681.67004,"sentiment":"neutral","sentiment_score":0.09216959550976753},{"text":"Thank you.","start":683.73004,"end":684.55005,"sentiment":"positive","sentiment_score":0.3533708155155182},{"text":"Okay.","start":686.61005,"end":687.01,"sentiment":"neutral","sentiment_score":0.18985289335250857}],"sentiment":"neutral","sentiment_score":0.10050293007357554,"num_words":22,"start":673.23505,"end":687.01},{"sentences":[{"text":"Thank you.","start":687.01,"end":687.75,"sentiment":"neutral","sentiment_score":0.2995881736278534},{"text":"Hello?","start":754.77496,"end":755.27496,"sentiment":"neutral","sentiment_score":0.018420685082674023},{"text":"Okay.","start":768.67004,"end":769.17004,"sentiment":"neutral","sentiment_score":0.011487508192658424},{"text":"Okay.","start":769.95,"end":770.27,"sentiment":"neutral","sentiment_score":0.20103633403778076},{"text":"Thank you.","start":770.27,"end":770.83,"sentiment":"positive","sentiment_score":0.6547181010246277}],"sentiment":"neutral","sentiment_score":0.30565101094543934,"num_words":7,"start":687.01,"end":770.83},{"sentences":[{"text":"That's that's good.","start":770.83,"end":771.89,"sentiment":"positive","sentiment_score":0.4588104983170827},{"text":"Alright.","start":772.27,"end":772.59,"sentiment":"neutral","sentiment_score":0.3072921335697174},{"text":"Thank you.","start":772.59,"end":772.91003,"sentiment":"positive","sentiment_score":0.675149142742157},{"text":"Bye.","start":772.91003,"end":773.41003,"sentiment":"positive","sentiment_score":0.4032820165157318},{"text":"Bye.","start":775.39,"end":775.89,"sentiment":"neutral","sentiment_score":-0.12170577794313432}],"sentiment":"positive","sentiment_score":0.41444976907223463,"num_words":8,"start":770.83,"end":775.89}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel\n\nChannel 1: Yep.\n\nChannel 0: tech support. How can I assist you today?\n\nChannel 1: Yep. Hello. How are you? Did you know recently you upgraded did you upgrade the Internet or something? You guys?\n\nChannel 0: Yeah.\n\nChannel 1: You\n\nChannel 0: Yeah.\n\nChannel 1: boost\n\nChannel 0: Actually, mhmm. We did the network boost to all our\n\nChannel 1: yeah.\n\nChannel 0: super customer. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Have you have\n\nChannel 1: Yeah.\n\nChannel 0: you spoken with us regarding this?\n\nChannel 1: Yeah. Yes. Yeah. It's affected my streaming app. So every streaming app I have, like Netflix, Stan, it's all The US, and I can't even watch that.\n\nEven though on my phone, everything's in The US, even YouTube. I can't watch it. I can watch it, but it's all in The US. It's meant to be in Australia. You know what I mean?\n\nSo I can't even watch Stan, and that's the stream that I pay for monthly, and I can't log in to it.\n\nChannel 0: Mhmm. Okay. I see. May I have your full name, please, for me to check your account?\n\nChannel 1: Tony Nguyen,\n\nChannel 0: Okay.\n\nChannel 1: t\n\nChannel 0: Is\n\nChannel 1: o n\n\nChannel 0: it\n\nChannel 1: y n\n\nChannel 0: is\n\nChannel 1: g\n\nChannel 0: it\n\nChannel 1: u\n\nChannel 0: okay\n\nChannel 1: y\n\nChannel 0: if\n\nChannel 1: e\n\nChannel 0: I\n\nChannel 1: n. Sorry?\n\nChannel 0: okay. Got it. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yeah. Okay. Okay. Just wanna get\n\nChannel 0: Okay. Hello, Tony?\n\nChannel 1: Yep. Hello?\n\nChannel 0: Yes. Thank you for waiting. So we did a reboot on the network side under your account.\n\nChannel 1: Yeah.\n\nChannel 0: Is it okay if we do a full power cycle on the router right now?\n\nChannel 1: How do you do that? I don't remember. Because I I\n\nChannel 0: Yep.\n\nChannel 1: I did turn\n\nChannel 0: Mhmm.\n\nChannel 1: off everything, and I turned it back on twenty minutes later, but it's still the same.\n\nChannel 0: Okay. I see. Because, actually, right now, there's currently a Gail IP location issue that we are actively attending to, and we\n\nChannel 1: Yep.\n\nChannel 0: are working to have it resolved as soon as possible. So our\n\nChannel 1: Yep.\n\nChannel 0: team is coordinating closely with the engineering\n\nChannel 1: Okay. And\n\nChannel 0: team at this stage, and we have a possible estimated time of resolution between Monday and Wednesday.\n\nChannel 1: so that's that's the issue that's\n\nChannel 0: Mhmm.\n\nChannel 1: causing all this and is that correct?\n\nChannel 0: Yeah. But, actually, we do have other customer that is now resolved with this issue. We just did\n\nChannel 1: Yep.\n\nChannel 0: a reboot the router, and it's working fine after that. But\n\nChannel 1: Okay.\n\nChannel 0: there are some other customer that the issue is still there and and the\n\nChannel 1: Okay.\n\nChannel 0: issue is still present.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So what's\n\nChannel 0: mhmm.\n\nChannel 1: what's the best option to do that? So do I just reset it, or do I just wait until the next until after Wednesday?\n\nChannel 0: Is it okay if you do a full power cycle again? Like, turn it off for twenty minutes then turn it back on. And if the issue is still there,\n\nChannel 1: Yeah.\n\nChannel 0: might be the res the resolution is on Wednesday.\n\nChannel 1: Okay. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah. So yeah. I did do that yesterday. I turned off all everything. I took I\n\nChannel 0: Mhmm.\n\nChannel 1: just turned off all the power for the the modem and stuff, and then I turned\n\nChannel 0: Mhmm.\n\nChannel 1: it on again, like, say, like like, an hour later and still still the same issue. I can't watch some of the streaming app. It says it's not it's like it says something about something you're not available in Australia or something. Well, I don't know. Something like that.\n\nChannel 0: Mhmm. So\n\nChannel 1: So so what do\n\nChannel 0: yeah.\n\nChannel 1: you reckon is the best option? Because I already done it, like, twice. I turned\n\nChannel 0: Mhmm.\n\nChannel 1: off everything, and that's\n\nChannel 0: Mhmm.\n\nChannel 1: why you're trying to say, I should turn off everything again and turn it back on in another twenty minutes. Yeah?\n\nChannel 0: Mhmm. Okay. Have you tried to refresh may I know what is the streaming app that you're using?\n\nChannel 1: Stan and even Netflix Netflix, it's apparently, it's US Netflix, not Australian Netflix. So and Stan is an Australian. I'm streaming she can watch streaming from Australia. You know what I mean?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So that was not working completely. I can't watch anything on that. But Netflix weren't working, but it just says, like, I'm in The US. Like, I have a US account, which I don't.\n\nI have Australian account.\n\nChannel 0: Yeah. Actually, I think that's related to the Gail IP location that we're currently resolving right now.\n\nChannel 1: Yeah. Because\n\nChannel 0: So\n\nChannel 1: even\n\nChannel 0: I\n\nChannel 1: even when\n\nChannel 0: think\n\nChannel 1: I go\n\nChannel 0: that\n\nChannel 1: on my phone, some of the apps,\n\nChannel 0: mhmm.\n\nChannel 1: it says, are you in The US? Or are you not sure it says you're in The US. I'm not gonna know, but I'm in Australia. Even I put the location on Australia. You get what I mean?\n\nChannel 0: Mhmm. Yeah. Actually, we're not also we do not have also an idea why this is happening.\n\nChannel 1: Yep.\n\nChannel 0: We're we're still coordinating it with the Supa network. So is it okay if I update you until Wednesday regarding this issue?\n\nChannel 1: Okay. But, like\n\nChannel 0: And if there's any changes with the status\n\nChannel 1: yeah.\n\nChannel 0: of\n\nChannel 1: So but\n\nChannel 0: the issue.\n\nChannel 1: so but so,\n\nChannel 0: Mhmm.\n\nChannel 1: basically, that's the issue. Right? And that's\n\nChannel 0: Yeah.\n\nChannel 1: gonna be maybe, like, finished like, completed by Wednesday, right, or after Wednesday.\n\nChannel 0: Yeah. After Wednesday.\n\nChannel 1: Okay. But that's it's just\n\nChannel 0: Excuse\n\nChannel 1: not me that's having that issue with all the streaming apps, like, watching stuff. It's other people as well. Right? Yeah.\n\nChannel 0: me. Yeah. Actually, you are not the only customer who complain about that. That's why, yeah, we're having a meeting with the Supa Network to resolve this\n\nChannel 1: Yeah.\n\nChannel 0: as soon\n\nChannel 1: Because\n\nChannel 0: as possible.\n\nChannel 1: because the thing is, like, when I switch off the Wi Fi and I lose my, like, four g, five g, I can actually\n\nChannel 0: Mhmm.\n\nChannel 1: watch Stan. You know what I mean?\n\nChannel 0: I think\n\nChannel 1: So\n\nChannel 0: there's a, mhmm, error with the IP address with the IP\n\nChannel 1: Okay.\n\nChannel 0: location. It's not under Australia. It's under US.\n\nChannel 1: Exactly.\n\nChannel 0: That's\n\nChannel 1: That's\n\nChannel 0: why.\n\nChannel 1: what I'm thinking\n\nChannel 0: Mhmm.\n\nChannel 1: as well. Because, obviously,\n\nChannel 0: Mhmm.\n\nChannel 1: it's just it's only time when, obviously, the TV I'm using the streaming TV, and that's like, you know, it's connected to the Wi Fi. So and everything just comes up in the like, US. Even, like, he watched YouTube, like, the ads or The US ads, not Australian ads. You get what I mean? Yeah.\n\nSo okay. Maybe I'll give you guys a call on Wednesday. And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll try that\n\nChannel 0: Yeah.\n\nChannel 1: again.\n\nChannel 0: Sure. Okay.\n\nChannel 1: I'll try\n\nChannel 0: Sure.\n\nChannel 1: that again.\n\nChannel 0: We did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch.\n\nChannel 1: Yeah. Yeah. Okay. But, anyways, I'll give you I'll I'll do I'll try that again, and then but I'll call you guys maybe on Wednesday again and see if there's any more issues.\n\nChannel 0: Yeah. And\n\nChannel 1: So\n\nChannel 0: I'll also take this note on your account so that if there's any changes with the issue, I'll update you ASAP.\n\nChannel 1: okay. And can I ask you something? You know, my bill, how come you went up because I thought I was only meant to pay $72. It went up to a $100 this month, my bill, for some reason. Because I\n\nChannel 0: Mhmm.\n\nChannel 1: just got\n\nChannel 0: Mhmm.\n\nChannel 1: the invoice today. Because I thought I was\n\nChannel 0: Okay.\n\nChannel 1: only paying $80 or 70 something dollars around that range, but it went\n\nChannel 0: Mhmm.\n\nChannel 1: up to a 100. Can you check that out?\n\nChannel 0: Okay. Regarding that account concern, is it okay if I transfer you to the accounts department for it\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: yes.\n\nChannel 0: the\n\nChannel 1: Of course. Of course. And\n\nChannel 0: yeah. For\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: want\n\nChannel 0: to\n\nChannel 1: one\n\nChannel 0: talk\n\nChannel 1: more\n\nChannel 0: with\n\nChannel 1: question.\n\nChannel 0: the insurance?\n\nChannel 1: One more question. So, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers?\n\nChannel 0: Yes. You're\n\nChannel 1: Okay.\n\nChannel 0: correct. Or you\n\nChannel 1: Okay.\n\nChannel 0: just need to refresh the application that you're using.\n\nChannel 1: Okay. Okay. Thank\n\nChannel 0: Then\n\nChannel 1: you.\n\nChannel 0: it\n\nChannel 1: Okay.\n\nChannel 0: should\n\nChannel 1: I'll\n\nChannel 0: be\n\nChannel 1: definitely\n\nChannel 0: working fine then.\n\nChannel 1: I'll definitely give you a guys call on Wednesday just to check out if there's any more problems. But yeah. Oh, okay. Just transfer me to the the other yeah.\n\nChannel 0: Accounts department.\n\nChannel 1: Yeah. Accounts department so I\n\nChannel 0: Mhmm.\n\nChannel 1: can just check that\n\nChannel 0: Thank\n\nChannel 1: out\n\nChannel 0: you.\n\nChannel 1: too.\n\nChannel 0: Okay. Hang on a sec.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Hello, Tony?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Unfortunately, our accounts team is with another customer right now. Is it okay if I just forward your information to them? I'll they'll just give you a callback then when they become\n\nChannel 1: Okay.\n\nChannel 0: available.\n\nChannel 1: Okay. Thank you. That's that's\n\nChannel 0: Okay.\n\nChannel 1: good. Alright.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you, Tony. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.13807091116905212},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3499085158109665},{"text":"This is Maureen from Airtel","start":3.4399998,"end":5.12,"sentiment":"neutral","sentiment_score":0.29925650656223296}],"sentiment":"neutral","sentiment_score":0.29177130945026875,"channel":0,"num_words":8,"start":2.32,"end":5.12},{"sentences":[{"text":"Yep.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.26026198267936707}],"sentiment":"neutral","sentiment_score":0.26026198267936707,"channel":1,"num_words":1,"start":4.96,"end":5.46},{"sentences":[{"text":"tech support.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.27142105996608734},{"text":"How can I assist you 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guys?","start":16.765,"end":17.425,"sentiment":"neutral","sentiment_score":0.013790172059088945}],"sentiment":"neutral","sentiment_score":0.03126554121263325,"channel":1,"num_words":20,"start":7.68,"end":17.425},{"sentences":[{"text":"Yeah.","start":17.945,"end":18.265,"sentiment":"neutral","sentiment_score":0.018422912806272507}],"sentiment":"neutral","sentiment_score":0.018422912806272507,"channel":0,"num_words":1,"start":17.945,"end":18.265},{"sentences":[{"text":"You","start":18.125,"end":18.285,"sentiment":"neutral","sentiment_score":0.014942601323127748}],"sentiment":"neutral","sentiment_score":0.014942601323127748,"channel":1,"num_words":1,"start":18.125,"end":18.285},{"sentences":[{"text":"Yeah.","start":18.265,"end":18.585,"sentiment":"neutral","sentiment_score":0.018962711095809937}],"sentiment":"neutral","sentiment_score":0.018962711095809937,"channel":0,"num_words":1,"start":18.265,"end":18.585},{"sentences":[{"text":"boost","start":18.285,"end":18.785,"sentiment":"neutral","sentiment_score":0.011324870400130749}],"sentiment":"neutral","sentiment_score":0.011324870400130749,"channel":1,"num_words":1,"start":18.285,"end":18.785},{"sentences":[{"text":"Actually, mhmm.","start":18.585,"end":19.705,"sentiment":"neutral","sentiment_score":-0.008023044560104609},{"text":"We did the network boost to all our","start":19.705,"end":22.744999,"sentiment":"neutral","sentiment_score":0.0024639684706926346}],"sentiment":"neutral","sentiment_score":0.00036656586453318594,"channel":0,"num_words":10,"start":18.585,"end":22.744999},{"sentences":[{"text":"yeah.","start":22.525,"end":23.025,"sentiment":"neutral","sentiment_score":0.04087211936712265}],"sentiment":"neutral","sentiment_score":0.04087211936712265,"channel":1,"num_words":1,"start":22.525,"end":23.025},{"sentences":[{"text":"super 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have","start":24.505001,"end":25.145,"sentiment":"neutral","sentiment_score":0.003165286655227343}],"sentiment":"neutral","sentiment_score":0.003165286655227343,"channel":0,"num_words":3,"start":24.505001,"end":25.145},{"sentences":[{"text":"Yeah.","start":25.085,"end":25.585,"sentiment":"neutral","sentiment_score":0.006237101275473833}],"sentiment":"neutral","sentiment_score":0.006237101275473833,"channel":1,"num_words":1,"start":25.085,"end":25.585},{"sentences":[{"text":"you spoken with us regarding this?","start":25.145,"end":26.925,"sentiment":"neutral","sentiment_score":0.002687029695759217}],"sentiment":"neutral","sentiment_score":0.002687029695759217,"channel":0,"num_words":6,"start":25.145,"end":26.925},{"sentences":[{"text":"Yeah.","start":27.085,"end":27.404999,"sentiment":"neutral","sentiment_score":-0.007013930939137936},{"text":"Yes.","start":27.404999,"end":27.724998,"sentiment":"neutral","sentiment_score":-0.011601957492530346},{"text":"Yeah.","start":27.724998,"end":28.125,"sentiment":"neutral","sentiment_score":-0.08812384307384491},{"text":"It's affected my streaming app.","start":28.125,"end":30.99,"sentiment":"negative","sentiment_score":-0.338676518201828},{"text":"So every streaming app I have, like Netflix, Stan, it's all The US, and I can't even watch that.","start":30.99,"end":36.59,"sentiment":"negative","sentiment_score":-0.35330697737242045}],"sentiment":"neutral","sentiment_score":-0.31529462565150523,"channel":1,"num_words":27,"start":27.085,"end":36.59},{"sentences":[{"text":"Even though on my phone, everything's in The US, even YouTube.","start":36.59,"end":39.41,"sentiment":"neutral","sentiment_score":-0.24844330142844806},{"text":"I can't watch it.","start":39.71,"end":40.85,"sentiment":"negative","sentiment_score":-0.40078116208314896},{"text":"I can watch it, but it's all in The US.","start":40.99,"end":42.510002,"sentiment":"neutral","sentiment_score":-0.23057850450277328},{"text":"It's meant to be in Australia.","start":42.510002,"end":43.81,"sentiment":"neutral","sentiment_score":-0.22059004505475363},{"text":"You know what I mean?","start":44.355003,"end":45.155003,"sentiment":"neutral","sentiment_score":-0.21353973150253297}],"sentiment":"neutral","sentiment_score":-0.25091735935873455,"channel":1,"num_words":36,"start":36.59,"end":45.155003},{"sentences":[{"text":"So I can't even watch Stan, and that's the stream that I pay for monthly, and I can't log in to it.","start":45.155003,"end":50.775,"sentiment":"negative","sentiment_score":-0.3934936984018846}],"sentiment":"negative","sentiment_score":-0.3934936984018846,"channel":1,"num_words":22,"start":45.155003,"end":50.775},{"sentences":[{"text":"Mhmm.","start":52.215,"end":52.454998,"sentiment":"neutral","sentiment_score":-0.04801647737622261},{"text":"Okay.","start":52.454998,"end":52.774998,"sentiment":"neutral","sentiment_score":-0.021224845200777057},{"text":"I see.","start":52.774998,"end":53.434998,"sentiment":"neutral","sentiment_score":-0.0034018056467175484},{"text":"May I have your full name, please, for me to check your 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Nguyen,","start":57.155003,"end":58.135002,"sentiment":"neutral","sentiment_score":0.005765720008639619}],"sentiment":"neutral","sentiment_score":0.005765720008639619,"channel":1,"num_words":2,"start":57.155003,"end":58.135002},{"sentences":[{"text":"Okay.","start":60.84,"end":61.079998,"sentiment":"neutral","sentiment_score":0.006853573955595493}],"sentiment":"neutral","sentiment_score":0.006853573955595493,"channel":0,"num_words":1,"start":60.84,"end":61.079998},{"sentences":[{"text":"t","start":60.87,"end":61.11,"sentiment":"neutral","sentiment_score":0.002492127940058708}],"sentiment":"neutral","sentiment_score":0.002492127940058708,"channel":1,"num_words":1,"start":60.87,"end":61.11},{"sentences":[{"text":"Is","start":61.079998,"end":61.32,"sentiment":"neutral","sentiment_score":0.003438342362642288}],"sentiment":"neutral","sentiment_score":0.003438342362642288,"channel":0,"num_words":1,"start":61.079998,"end":61.32},{"sentences":[{"text":"o 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Tony?","start":282.87,"end":283.77,"sentiment":"neutral","sentiment_score":0.032449446618556976}],"sentiment":"neutral","sentiment_score":0.029902201145887375,"channel":0,"num_words":3,"start":71.159996,"end":283.77},{"sentences":[{"text":"Yep.","start":284.03,"end":284.27002,"sentiment":"neutral","sentiment_score":0.0365205816924572},{"text":"Hello?","start":284.27002,"end":284.77002,"sentiment":"neutral","sentiment_score":0.037804801017045975}],"sentiment":"neutral","sentiment_score":0.03716269135475159,"channel":1,"num_words":2,"start":284.03,"end":284.77002},{"sentences":[{"text":"Yes.","start":285.43,"end":285.83,"sentiment":"neutral","sentiment_score":0.10675155371427536},{"text":"Thank you for waiting.","start":285.83,"end":286.97,"sentiment":"neutral","sentiment_score":0.2701626904308796},{"text":"So we did a reboot on the network side under your 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with his streaming app in the US and Australia, but they are working to resolve the issue. The representative suggests partial power cycles and a partial reset of the modem to fix the issue. The customer is coordinating with the Supa network to resolve the issue and is waiting for a call back regarding their account and insurance bill issues. The customer is experiencing issues with their bill and is waiting for a call back regarding their account concern."},"intents":{"segments":[{"text":"tech support. How can I assist you today? Yep. Hello.","start_word":9,"end_word":18,"intents":[{"intent":"Assist with tech support","confidence_score":0.00072856835}]},{"text":"Did you know recently you upgraded did you upgrade the Internet or something?","start_word":22,"end_word":34,"intents":[{"intent":"Upgrade internet","confidence_score":0.5179906}]},{"text":"May I have your full name, please, for me to check your account?","start_word":155,"end_word":167,"intents":[{"intent":"Check account","confidence_score":0.03417606}]},{"text":"So we did a reboot on the network side under your account. 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Right?","start_word":864,"end_word":888,"intents":[{"intent":"Report issue with wi-fi","confidence_score":0.0019423944}]},{"text":"I think So there's a, mhmm, error with the IP address with the IP Okay. location.","start_word":954,"end_word":969,"intents":[{"intent":"Report problem with ip address","confidence_score":0.06684956}]},{"text":"Maybe I'll give you guys a call on Wednesday. And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes. Mhmm.","start_word":1048,"end_word":1083,"intents":[{"intent":"Provide assistance","confidence_score":0.00034963974}]},{"text":"We did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch. Yeah. Yeah.","start_word":1096,"end_word":1119,"intents":[{"intent":"Restart network team","confidence_score":0.019083334}]},{"text":"You know, my bill, how come you went up because I thought I was only meant to pay $72. It went up to a $100 this month, my bill, for some reason. Because I Mhmm. just got Mhmm. the invoice today. Because I thought I was Okay. only paying $80 or 70 something dollars around that range, but it went Mhmm. up to a 100. Can you check that out? Okay.","start_word":1182,"end_word":1252,"intents":[{"intent":"Fix billing issue","confidence_score":0.038138747}]},{"text":"Regarding that account concern, is it okay if I transfer you to the accounts department for it Oh, for yes.","start_word":1253,"end_word":1272,"intents":[{"intent":"Transfer to accounts department","confidence_score":0.4928584}]},{"text":"So, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers? 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It's affected my streaming app.","start_word":3,"end_word":73,"sentiment":"neutral","sentiment_score":0.04642340540885925},{"text":"So every streaming app I have, like Netflix, Stan, it's all The US, and I can't even watch that.","start_word":74,"end_word":92,"sentiment":"negative","sentiment_score":-0.35413533449172974},{"text":"Even though on my phone, everything's in The US, even YouTube.","start_word":93,"end_word":103,"sentiment":"neutral","sentiment_score":-0.2511943578720093},{"text":"I can't watch it.","start_word":104,"end_word":107,"sentiment":"negative","sentiment_score":-0.4034944772720337},{"text":"I can watch it, but it's all in The US. It's meant to be in Australia. You know what I mean?","start_word":108,"end_word":128,"sentiment":"neutral","sentiment_score":-0.2303650677204132},{"text":"So I can't even watch Stan, and that's the stream that I pay for monthly, and I can't log in to it.","start_word":129,"end_word":150,"sentiment":"negative","sentiment_score":-0.3992933928966522},{"text":"Mhmm. Okay. I see. May I have your full name, please, for me to check your account? Tony Nguyen, Okay. t Is o n it y n is g it u okay y if e I n. Sorry? okay. Got it. Is it okay if I put you on hold? Let me just check your account. Yeah. Okay. Okay. Just wanna get Okay. Hello, Tony? Yep. Hello? Yes. Thank you for waiting. So we did a reboot on the network side under your account. Yeah. Is it okay if we do a full power cycle on the router right now? How do you do that? I don't remember. Because I I Yep. I did turn Mhmm. off everything, and I turned it back on twenty minutes later, but it's still the same. Okay. I see. Because, actually, right now, there's currently a Gail IP location issue that we are actively attending to, and we Yep. are working to have it resolved as soon as possible. So our Yep. team is coordinating closely with the engineering Okay. And team at this stage, and we have a possible estimated time of resolution between Monday and Wednesday. so that's that's the issue that's Mhmm. causing all this and is that correct? Yeah. But, actually, we do have other customer that is now resolved with this issue. We just did Yep. a reboot the router, and it's working fine after that. But Okay. there are some other customer that the issue is still there and and the Okay. issue is still present. Okay. So So what's mhmm. what's the best option to do that? So do I just reset it, or do I just wait until the next until after Wednesday? Is it okay if you do a full power cycle again? Like, turn it off for twenty minutes then turn it back on. And if the issue is still there, Yeah. might be the res the resolution is on Wednesday. Okay. But Yeah. yeah. So yeah. I did do that yesterday. I turned off all everything. I took I Mhmm. just turned off all the power for the the modem and stuff, and then I turned Mhmm. it on again, like, say, like like, an hour later and still still the same issue.","start_word":151,"end_word":530,"sentiment":"neutral","sentiment_score":-0.04000034715097986},{"text":"I can't watch some of the streaming app. It says it's not it's like it says something about something you're not available in Australia or something.","start_word":531,"end_word":556,"sentiment":"negative","sentiment_score":-0.3828814923763275},{"text":"Well, I don't know. Something like that. Mhmm. So So so what do yeah. you reckon is the best option? Because I already done it, like, twice. I turned Mhmm. off everything, and that's Mhmm. why you're trying to say, I should turn off everything again and turn it back on in another twenty minutes. Yeah? Mhmm. Okay. Have you tried to refresh may I know what is the streaming app that you're using? Stan and even Netflix Netflix, it's apparently, it's US Netflix, not Australian Netflix. So and Stan is an Australian. I'm streaming she can watch streaming from Australia. You know what I mean? Mhmm. Yeah.","start_word":557,"end_word":664,"sentiment":"neutral","sentiment_score":-0.06914265646978661},{"text":"So that was not working completely. I can't watch anything on that. But Netflix weren't working, but it just says, like, I'm in The US. Like, I have a US account, which I don't.","start_word":665,"end_word":698,"sentiment":"negative","sentiment_score":-0.38558539748191833},{"text":"I have Australian account. Yeah. Actually, I think that's related to the Gail IP location that we're currently resolving right now. Yeah. Because So even I even when think I go that on my phone, some of the apps, mhmm. it says, are you in The US? Or are you not sure it says you're in The US. I'm not gonna know, but I'm in Australia. Even I put the location on Australia. You get what I mean? Mhmm. Yeah. Actually, we're not also we do not have also an idea why this is happening. Yep. We're we're still coordinating it with the Supa network. So is it okay if I update you until Wednesday regarding this issue? Okay. But, like And if there's any changes with the status yeah. of So but the issue. so but so, Mhmm. basically, that's the issue. Right? And that's Yeah. gonna be maybe, like, finished like, completed by Wednesday, right, or after Wednesday. Yeah. After Wednesday. Okay. But that's it's just Excuse not me that's having that issue with all the streaming apps, like, watching stuff. It's other people as well. Right? Yeah. me. Yeah. Actually, you are not the only customer who complain about that. That's why, yeah, we're having a meeting with the Supa Network to resolve this Yeah. as soon Because as possible. because the thing is, like, when I switch off the Wi Fi and I lose my, like, four g, five g, I can actually Mhmm. watch Stan. You know what I mean? I think So there's a, mhmm, error with the IP address with the IP Okay. location. It's not under Australia. It's under US. Exactly. That's That's why. what I'm thinking Mhmm. as well. Because, obviously, Mhmm. it's just it's only time when, obviously, the TV I'm using the streaming TV, and that's like, you know, it's connected to the Wi Fi. So and everything just comes up in the like, US. Even, like, he watched YouTube, like, the ads or The US ads, not Australian ads. You get what I mean? Yeah. So okay. Maybe I'll give you guys a call on Wednesday. And but if you want, I can turn I can switch everything off again, the modem, everything, and I'll turn it back on another twenty minutes. Mhmm. I'll try that Yeah. again. Sure. Okay. I'll try Sure. that again. We did also a reboot on the network team, but I think this issue was caused by a GAO IP database mismatch. Yeah. Yeah. Okay. But, anyways, I'll give you I'll I'll do I'll try that again, and then but I'll call you guys maybe on Wednesday again and see if there's any more issues. Yeah. And So I'll also take this note on your account so that if there's any changes with the issue, I'll update you ASAP. okay. And can I ask you something? You know, my bill, how come you went up because I thought I was only meant to pay $72. It went up to a $100 this month, my bill, for some reason. Because I Mhmm. just got Mhmm. the invoice today. Because I thought I was Okay. only paying $80 or 70 something dollars around that range, but it went Mhmm. up to a 100. Can you check that out? Okay. Regarding that account concern, is it okay if I transfer you to the accounts department for it Oh, for yes. the Of course. Of course. And yeah. For I you want to one talk more with question. the insurance? One more question. So, basically, when it gets fixed on Monday, does it automatically go back to the Australian servers? Yes. You're Okay. correct. Or you Okay. just need to refresh the application that you're using. Okay. Okay. Thank Then you. it Okay.","start_word":699,"end_word":1334,"sentiment":"neutral","sentiment_score":-0.07567346406772545},{"text":"should I'll be definitely working fine then. I'll definitely give you a guys call on Wednesday just to check out if there's any more problems.","start_word":1335,"end_word":1359,"sentiment":"positive","sentiment_score":0.37602347135543823},{"text":"But yeah. Oh, okay. Just transfer me to the the other yeah. Accounts department. Yeah. Accounts department so I Mhmm. can just check that Thank out you. too. Okay. Hang on a sec.","start_word":1360,"end_word":1392,"sentiment":"neutral","sentiment_score":0.08500175178050995},{"text":"Thank you. Thank you.","start_word":1393,"end_word":1396,"sentiment":"positive","sentiment_score":0.36754652857780457},{"text":"Bye for now. Okay. Thank you. Hello, Tony? Hello? Yes.","start_word":1397,"end_word":1406,"sentiment":"neutral","sentiment_score":0.14740470051765442},{"text":"Unfortunately, our accounts team is with another customer right now.","start_word":1407,"end_word":1416,"sentiment":"negative","sentiment_score":-0.3515106439590454},{"text":"Is it okay if I just forward your information to them? I'll they'll just give you a callback then when they become Okay. available. Okay.","start_word":1417,"end_word":1441,"sentiment":"neutral","sentiment_score":0.05246061459183693},{"text":"Thank you. That's that's Okay. good.","start_word":1442,"end_word":1447,"sentiment":"positive","sentiment_score":0.476249635219574},{"text":"Alright.","start_word":1448,"end_word":1448,"sentiment":"neutral","sentiment_score":0.3072921335697174},{"text":"Okay. Thank you. Bye. Thank you, Tony. Bye.","start_word":1449,"end_word":1456,"sentiment":"positive","sentiment_score":0.5330371856689453},{"text":"Bye.","start_word":1457,"end_word":1457,"sentiment":"neutral","sentiment_score":0.23317496478557587}],"average":{"sentiment":"neutral","sentiment_score":-0.06184760833455023}}}}