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got I've got one of my tech colleagues will give you a call in about two minutes.","start":359.38498,"end":364.205,"sentiment":"neutral","sentiment_score":0.11960767457882564}],"sentiment":"neutral","sentiment_score":0.11896937183643642,"channel":0,"num_words":19,"start":359.065,"end":364.205},{"sentences":[{"text":"Okay.","start":365.06003,"end":365.56003,"sentiment":"neutral","sentiment_score":0.1523958146572113}],"sentiment":"neutral","sentiment_score":0.1523958146572113,"channel":1,"num_words":1,"start":365.06003,"end":365.56003},{"sentences":[{"text":"Okay.","start":366.025,"end":366.425,"sentiment":"neutral","sentiment_score":0.2549488842487335},{"text":"Thank you.","start":366.425,"end":367.16498,"sentiment":"positive","sentiment_score":0.5225743353366852},{"text":"Bye.","start":368.345,"end":368.845,"sentiment":"neutral","sentiment_score":0.2202030718326569}],"sentiment":"positive","sentiment_score":0.3800751566886902,"channel":0,"num_words":4,"start":366.025,"end":368.845}]},"summary":{"result":"success","short":"The customer called AT and T tech support because their Wi Oh, Fi phone is not working. They logged the file and their tech colleague will call the customer in two minutes. The customer was put on hold briefly before being informed that a technician will call them back in two minutes."},"intents":{"segments":[{"text":"I called yesterday regarding my Wi Oh, Fi is that not working. is that sorry. Cell I forgot your name. Self Sorry. serve. That's it. I logged the file I I logged the phone with Super Networks. Can I just put you on hold for a sec? Okay. Hello? Yes. Yeah. I've got I've got one of my tech colleagues will give you a call in about two minutes. Okay.","start_word":9,"end_word":78,"intents":[{"intent":"Notify technical issue","confidence_score":0.0011260125}]}]},"sentiments":{"segments":[{"text":"Good afternoon. AT and T tech support. Hello. Yes. I called yesterday regarding my Wi Oh, Fi is that not working. is that sorry. Cell I forgot your name. Self Sorry. serve. That's it. I logged the file I I logged the phone with Super Networks. Can I just put you on hold for a sec? Okay. Hello? Yes. Yeah. I've got I've got one of my tech colleagues will give you a call in about two minutes. Okay. Okay.","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":-0.007402951363474131},{"text":"Thank you.","start_word":80,"end_word":81,"sentiment":"positive","sentiment_score":0.5066573619842529},{"text":"Bye.","start_word":82,"end_word":82,"sentiment":"neutral","sentiment_score":0.29352709650993347}],"average":{"sentiment":"neutral","sentiment_score":0.01349423685644427}}}}