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Eight j eight v four a a. Sorry. Come again. W three a a. Okay. One sec. And how many units are you after? Two. You business with me? Are you based in Sydney? Okay. Okay. You're working remotely. So where are you from? Like, overseas? Okay. That's great. So it's a subscription. Base station. Okay. So for which, like, do you want for one year or three years? One year and three year. Okay. Can you confirm me the SKU one? Okay. So we currently don't have three a a. We have four a a and start. One sec. I'm checking. Yep. Checking. What's the name of the product? Naveed, could you please just request a quote over there? Yes. I'll get the exact product details because I can find four a a not three a a. So if you can just request a code, I'll get the product information over here. I mean, I feel like how do you guys manage your IT? How do you guys manage your IT? Yep. Okay. So you guys provide numbers to the end. Mhmm. Okay. What kind of product? Yes. One sec. Yeah. What is the BDM? Business development manager. Nope. Who is this? I just got your inquiry. I'm checking. One sec. Yes, sir. Give me a few minutes. I'll ring you back once I have the update and let you know. Okay? Yep. Okay. Alright. One sec. One sec. One sec. Okay. Give me a few minutes. I'll ring you back. Yep. Alright. 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Now who's speaking? Hi, Naveed. This is Ross with Techcom. How are you, ma'am?\n\nDoing very well. No. Actually, I was just getting back to you regarding your inquiry for a poly product. Eight j eight v four a a. Sorry.\n\nCome again. W three a a. Okay. One sec. And how many units are you after?\n\nTwo. You business with me? Are you based in Sydney? Okay. Okay.\n\nYou're working remotely. So where are you from? Like, overseas? Okay. That's great.\n\nSo it's a subscription. Base station. Okay. So for which, like, do you want for one year or three years? One year and three year.\n\nOkay. Can you confirm me the SKU one? Okay. So we currently don't have three a a. We have four a a and start.\n\nOne sec. I'm checking. Yep. Checking. What's the name of the product?\n\nNaveed, could you please just request a quote over there? Yes. I'll get the exact product details because I can find four a a not three a a. So if you can just request a code, I'll get the product information over here. I mean, I feel like how do you guys manage your IT?\n\nHow do you guys manage your IT? Yep. Okay. So you guys provide numbers to the end. Mhmm.\n\nOkay. What kind of product? Yes. One sec. Yeah.\n\nWhat is the BDM? Business development manager. Nope. Who is this? I just got your inquiry.\n\nI'm checking. One sec. Yes, sir. Give me a few minutes. I'll ring you back once I have the update and let you know.\n\nOkay? Yep. Okay. Alright. One sec.\n\nOne sec. One sec. Okay. Give me a few minutes. I'll ring you back.\n\nYep. Alright. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":0.006746957078576088},{"text":"Now who's speaking?","start":11.44,"end":12.34,"sentiment":"neutral","sentiment_score":-0.002983241807669401},{"text":"Hi, Naveed.","start":16.404999,"end":16.885,"sentiment":"neutral","sentiment_score":0.1404515504837036},{"text":"This is Ross with Techcom.","start":16.885,"end":18.744999,"sentiment":"neutral","sentiment_score":0.1642913341522217},{"text":"How are you, ma'am?","start":18.805,"end":19.785,"sentiment":"neutral","sentiment_score":0.26466040313243866}],"sentiment":"neutral","sentiment_score":0.1439199077275892,"num_words":15,"start":11.2,"end":19.785},{"sentences":[{"text":"Doing very well.","start":24.564999,"end":25.785,"sentiment":"positive","sentiment_score":0.43359293540318805},{"text":"No.","start":26.289999,"end":26.369999,"sentiment":"neutral","sentiment_score":-0.025356093421578407},{"text":"Actually, I was just 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We telecom. This is. Yeah. Speaking. Yeah. I'm good. Thank you. How about you? Yeah. Eight j eight w three double a. Right? Eight j eight w three double a. That's the SKU for the product. Yeah. We need to Yeah. Of course. Sorry? Yeah. I'm in Sydney. Basically, our company is in Sydney. I am working with the telecom as a technical support engineer remotely. Yeah. Yeah. Yeah. Yeah. No. I did not see that information. We need this item. Let me confirm from our sales manager. Which years do you have? One year and three year. But, actually, this is not a license, I think. This is a product. Mhmm. Eight J8W three AA. No. No. Four a a. Actually, we need three a a. Please check if there is any ETA for this product. Just let me open your website. On your website, I can see if HP poly RowS / D ZedD2B2BS. Okay. I will request a quotation. Okay. Just let me send you that. Sorry? How we manage IT? So, basically, Aussie Telecom, yeah, Aussie Telecom provide different services across Australia, like NBN, advanced PBX, and mobile services, mob mobile SIM packages, etcetera. So we manage all of this, like, if someone placed an order for NBN. So we deploy all gate processes from all the telecom, like placing an order and then configurations of modem. And, yeah, that's the thing as per my knowledge. So yeah. Sorry to take, but, mhmm, the numbers like 1300 and 1800, we also call that number. Yeah. And, also, we sell products. All that, telecom related products, You can visit our website, oztelecom.com.au. Did you receive the code? You are working as a salesperson in technical system? B b n mains. Are you there in Australia? Did you not get any info? Did you not get any information regarding this product? Okay. If you don't mind, can you please update my on our email if you receive any updates? Okay. You can ring me at the same number. Let me tell you that's correct. Yeah. Okay. Sure. 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Private Limited, your trusted Australian owned telecommunications provider. We telecom. This is. Yeah. Speaking.\n\nYeah. I'm good. Thank you. How about you? Yeah.\n\nEight j eight w three double a. Right? Eight j eight w three double a. That's the SKU for the product. Yeah.\n\nWe need to Yeah. Of course. Sorry? Yeah. I'm in Sydney.\n\nBasically, our company is in Sydney. I am working with the telecom as a technical support engineer remotely. Yeah. Yeah. Yeah.\n\nYeah. No. I did not see that information. We need this item. Let me confirm from our sales manager.\n\nWhich years do you have? One year and three year. But, actually, this is not a license, I think. This is a product. Mhmm.\n\nEight J8W three AA. No. No. Four a a. Actually, we need three a a.\n\nPlease check if there is any ETA for this product. Just let me open your website. On your website, I can see if HP poly RowS / D ZedD2B2BS. Okay. I will request a quotation.\n\nOkay. Just let me send you that. Sorry? How we manage IT? So, basically, Aussie Telecom, yeah, Aussie Telecom provide different services across Australia, like NBN, advanced PBX, and mobile services, mob mobile SIM packages, etcetera.\n\nSo we manage all of this, like, if someone placed an order for NBN. So we deploy all gate processes from all the telecom, like placing an order and then configurations of modem. And, yeah, that's the thing as per my knowledge. So yeah. Sorry to take, but, mhmm, the numbers like 1300 and 1800, we also call that number.\n\nYeah. And, also, we sell products. All that, telecom related products, You can visit our website, oztelecom.com.au. Did you receive the code? You are working as a salesperson in technical system?\n\nB b n mains. Are you there in Australia? Did you not get any info? Did you not get any information regarding this product? Okay.\n\nIf you don't mind, can you please update my on our email if you receive any updates? Okay. You can ring me at the same number. Let me tell you that's correct. Yeah.\n\nOkay. Sure. 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item.","start":180.47,"end":181.93001,"sentiment":"neutral","sentiment_score":-0.09507578797638416},{"text":"Let me confirm from our sales manager.","start":183.35,"end":185.53,"sentiment":"neutral","sentiment_score":-0.0408234888953822}],"sentiment":"neutral","sentiment_score":-0.08533244599637232,"num_words":19,"start":157.56,"end":185.53},{"sentences":[{"text":"Which years do you have?","start":186.15001,"end":188.01001,"sentiment":"neutral","sentiment_score":-0.030705877393484116},{"text":"One year and three year.","start":192.125,"end":193.665,"sentiment":"neutral","sentiment_score":-0.025920980796217918},{"text":"But, actually, this is not a license, I think.","start":194.20499,"end":197.00499,"sentiment":"neutral","sentiment_score":-0.12185280356142256},{"text":"This is a 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a.","start":232.81999,"end":234.92,"sentiment":"neutral","sentiment_score":-0.04107281876107057}],"sentiment":"neutral","sentiment_score":-0.04105426706373692,"num_words":15,"start":210.27,"end":234.92},{"sentences":[{"text":"Please check if there is any ETA for this product.","start":255.355,"end":259.375,"sentiment":"neutral","sentiment_score":-0.05419726073741913},{"text":"Just let me open your website.","start":293.06,"end":295.88,"sentiment":"neutral","sentiment_score":0.0025682637157539525},{"text":"On your website, I can see if HP poly RowS / D ZedD2B2BS.","start":299.645,"end":312.305,"sentiment":"neutral","sentiment_score":0.0014121427845496398},{"text":"Okay.","start":320.37997,"end":320.58,"sentiment":"neutral","sentiment_score":0.15918588638305664},{"text":"I will request a quotation.","start":320.58,"end":322.31998,"sentiment":"neutral","sentiment_score":0.196327143907547}],"sentiment":"neutral","sentiment_score":0.018074755344007695,"num_words":35,"start":255.355,"end":322.31998},{"sentences":[{"text":"Okay.","start":337.445,"end":337.76498,"sentiment":"neutral","sentiment_score":0.09077003598213196},{"text":"Just let me send you that.","start":337.76498,"end":341.625,"sentiment":"neutral","sentiment_score":0.0824109489719073},{"text":"Sorry?","start":367.625,"end":368.125,"sentiment":"neutral","sentiment_score":-0.04881767928600311},{"text":"How we manage IT?","start":374.59998,"end":376.86,"sentiment":"neutral","sentiment_score":0.008956852834671736},{"text":"So, basically, Aussie Telecom, yeah, Aussie Telecom provide different services across Australia, like NBN, advanced PBX, and mobile services, mob mobile SIM packages, etcetera.","start":380.36,"end":401.68,"sentiment":"neutral","sentiment_score":0.12983916203180948}],"sentiment":"neutral","sentiment_score":0.10245514862860243,"num_words":36,"start":337.445,"end":401.68},{"sentences":[{"text":"So we manage all of this, like, if someone placed an order for NBN.","start":402.54,"end":409.76,"sentiment":"neutral","sentiment_score":0.10649350817714419},{"text":"So we deploy all gate processes from all the telecom, like placing an order and then configurations of modem.","start":411.41998,"end":428.91,"sentiment":"neutral","sentiment_score":0.12057149253393475},{"text":"And, yeah, that's the thing as per my knowledge.","start":430.57,"end":435.63,"sentiment":"neutral","sentiment_score":0.11494367486900753},{"text":"So yeah.","start":436.41,"end":437.77,"sentiment":"neutral","sentiment_score":0.026318751275539398},{"text":"Sorry to take, but, mhmm, the numbers like 1300 and 1800, we also call that number.","start":437.77,"end":448.505,"sentiment":"neutral","sentiment_score":-0.01729698688723147}],"sentiment":"neutral","sentiment_score":0.07653577098002036,"num_words":60,"start":402.54,"end":448.505},{"sentences":[{"text":"Yeah.","start":451.845,"end":452.345,"sentiment":"neutral","sentiment_score":0.025647375732660297},{"text":"And, also, we sell products.","start":453.045,"end":456.02502,"sentiment":"neutral","sentiment_score":0.03489846773445606},{"text":"All that, telecom related products, You can visit our website, oztelecom.com.au.","start":461.5,"end":473.655,"sentiment":"neutral","sentiment_score":0.026646860282529484},{"text":"Did you receive the code?","start":482.195,"end":483.815,"sentiment":"neutral","sentiment_score":0.002436851896345615},{"text":"You are working as a salesperson in technical system?","start":527.17505,"end":532.315,"sentiment":"neutral","sentiment_score":-0.017522590648796823}],"sentiment":"neutral","sentiment_score":0.011217294230816825,"num_words":31,"start":451.845,"end":532.315},{"sentences":[{"text":"B b n mains.","start":539.4,"end":541.18,"sentiment":"neutral","sentiment_score":-0.011297327699139714},{"text":"Are you there in Australia?","start":552.495,"end":553.715,"sentiment":"neutral","sentiment_score":-0.025633683800697325},{"text":"Did you not get any info?","start":608.12,"end":610.06,"sentiment":"negative","sentiment_score":-0.37661753594875336},{"text":"Did you not get any information regarding this product?","start":618.985,"end":622.52496,"sentiment":"neutral","sentiment_score":-0.32792550987667507},{"text":"Okay.","start":639.23,"end":639.73,"sentiment":"neutral","sentiment_score":-0.012213846668601036}],"sentiment":"neutral","sentiment_score":-0.2158642552420497,"num_words":25,"start":539.4,"end":639.73},{"sentences":[{"text":"If you don't mind, can you please update my on our email if you receive any updates?","start":640.635,"end":647.055,"sentiment":"neutral","sentiment_score":-0.029190262012621936},{"text":"Okay.","start":659.7,"end":659.94,"sentiment":"neutral","sentiment_score":0.0613940954208374},{"text":"You can ring me at the same number.","start":659.94,"end":663.72,"sentiment":"neutral","sentiment_score":0.041128677781671286},{"text":"Let me tell you that's correct.","start":664.18,"end":665.94,"sentiment":"neutral","sentiment_score":0.09482681875427564},{"text":"Yeah.","start":665.94,"end":666.44,"sentiment":"neutral","sentiment_score":0.108247309923172}],"sentiment":"neutral","sentiment_score":0.017315069269953354,"num_words":33,"start":640.635,"end":666.44},{"sentences":[{"text":"Okay.","start":743.43,"end":743.75,"sentiment":"neutral","sentiment_score":0.19322192668914795},{"text":"Sure.","start":743.75,"end":743.99,"sentiment":"neutral","sentiment_score":0.27107536792755127},{"text":"Thanks.","start":743.99,"end":744.49,"sentiment":"positive","sentiment_score":0.7423096299171448}],"sentiment":"positive","sentiment_score":0.402202308177948,"num_words":3,"start":743.43,"end":744.49}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Telecom Private Limited, your trusted Australian owned telecommunications provider. We telecom. This is. Yeah.\n\nChannel 0: Hello? Now who's speaking?\n\nChannel 1: Speaking.\n\nChannel 0: Hi, Naveed. This is Ross with Techcom. How are you, ma'am?\n\nChannel 1: Yeah. I'm good. Thank you. How about you?\n\nChannel 0: Doing very well. No. Actually, I was just getting back to you regarding your inquiry for a poly product. Eight j eight v four a a.\n\nChannel 1: Yeah. Eight j eight w three double a. Right?\n\nChannel 0: Sorry. Come again.\n\nChannel 1: Eight j eight w three double a. That's the SKU for the product.\n\nChannel 0: W three a a. Okay. One sec. And how many units are you after?\n\nChannel 1: Yeah. We need to\n\nChannel 0: Two.\n\nChannel 1: Yeah. Of course.\n\nChannel 0: You business with me?\n\nChannel 1: Sorry?\n\nChannel 0: Are you based in Sydney?\n\nChannel 1: Yeah. I'm\n\nChannel 0: Okay.\n\nChannel 1: in Sydney. Basically, our company is in Sydney. I am working with the telecom as a technical support engineer remotely.\n\nChannel 0: Okay. You're working remotely.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So where are you from? Like,\n\nChannel 1: Yeah.\n\nChannel 0: overseas? Okay. That's great. So it's a subscription. Base station.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So for which, like, do you want for one year or three years?\n\nChannel 1: No. I did not see that information. We need this item. Let me confirm from our sales manager. Which years do you have?\n\nChannel 0: One year and three year.\n\nChannel 1: One year and three year. But, actually, this is not a license, I think. This is a product.\n\nChannel 0: Okay. Can you confirm me the SKU one?\n\nChannel 1: Mhmm. Eight J8W three AA.\n\nChannel 0: Okay. So we currently don't have three a a. We have four a a and start.\n\nChannel 1: No. No. Four a a. Actually, we need three a a.\n\nChannel 0: One sec. I'm checking.\n\nChannel 1: Please check if there is any ETA for this product.\n\nChannel 0: Yep. Checking. What's the name of the product?\n\nChannel 1: Just let me open your website. On your website, I can see if HP poly RowS / D ZedD2B2BS.\n\nChannel 0: Naveed, could you please just request a quote over there?\n\nChannel 1: Okay. I will request a quotation.\n\nChannel 0: Yes. I'll get the exact product details because I can find four a a not three a a. So if you can just request a code, I'll get the product information over here.\n\nChannel 1: Okay. Just let me send you that.\n\nChannel 0: I mean, I feel like how do you guys manage your IT?\n\nChannel 1: Sorry?\n\nChannel 0: How do you guys manage your IT?\n\nChannel 1: How we manage IT?\n\nChannel 0: Yep.\n\nChannel 1: So, basically, Aussie Telecom, yeah, Aussie Telecom provide different services across Australia, like NBN, advanced PBX, and mobile services, mob mobile SIM packages, etcetera. So we manage all of this, like, if someone placed an order for NBN. So we deploy all gate processes from all the telecom, like placing an order and then configurations of modem. And, yeah, that's the thing as per my knowledge.\n\nChannel 0: Okay.\n\nChannel 1: So yeah. Sorry\n\nChannel 0: So you guys\n\nChannel 1: to take,\n\nChannel 0: provide\n\nChannel 1: but,\n\nChannel 0: numbers to the end.\n\nChannel 1: mhmm, the numbers like 1300 and 1800, we also call that\n\nChannel 0: Mhmm.\n\nChannel 1: number. Yeah. And, also, we sell products.\n\nChannel 0: Okay. What kind of product?\n\nChannel 1: All that, telecom related products, You can visit our website, oztelecom.com.au. Did you receive the code?\n\nChannel 0: Yes. One sec.\n\nChannel 1: You are working as a salesperson in technical system?\n\nChannel 0: Yeah. What is the BDM?\n\nChannel 1: B b n mains.\n\nChannel 0: Business development manager.\n\nChannel 1: Are you there in Australia?\n\nChannel 0: Nope. Who is this?\n\nChannel 1: Did you not get any info? Did you not get any information regarding this product?\n\nChannel 0: I just got your inquiry. I'm checking. One sec.\n\nChannel 1: Okay. If you don't mind, can you please update my on our email if you receive any updates?\n\nChannel 0: Yes, sir. Give me a few minutes. I'll ring you back once I have the update and let you know. Okay?\n\nChannel 1: Okay. You can ring me at the same number. Let me tell you\n\nChannel 0: Yep.\n\nChannel 1: that's correct. Yeah.\n\nChannel 0: Okay. Alright. One sec. One sec. One sec.\n\nOkay. Give me a few minutes. I'll ring you back.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Yep.\n\nChannel 1: Thanks.\n\nChannel 0: Alright. Thanks.","paragraphs":[{"sentences":[{"text":"Telecom Private Limited, your trusted Australian owned telecommunications provider.","start":0.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.048247388667530484},{"text":"We telecom.","start":5.92,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.023513857275247577},{"text":"This is.","start":7.9199996,"end":8.66,"sentiment":"neutral","sentiment_score":0.02059305552393198},{"text":"Yeah.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.02478281408548355}],"sentiment":"neutral","sentiment_score":0.039087366977972646,"channel":1,"num_words":14,"start":0.24,"end":9.3},{"sentences":[{"text":"Hello?","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":0.006746957078576088},{"text":"Now who's speaking?","start":11.44,"end":12.34,"sentiment":"neutral","sentiment_score":-0.002983241807669401}],"sentiment":"neutral","sentiment_score":-0.0005506920861080288,"channel":0,"num_words":4,"start":11.2,"end":12.34},{"sentences":[{"text":"Speaking.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.011065231636166573}],"sentiment":"neutral","sentiment_score":0.011065231636166573,"channel":1,"num_words":1,"start":14.24,"end":14.74},{"sentences":[{"text":"Hi, Naveed.","start":16.404999,"end":16.885,"sentiment":"neutral","sentiment_score":0.1404515504837036},{"text":"This is Ross with Techcom.","start":16.885,"end":18.744999,"sentiment":"neutral","sentiment_score":0.1642913341522217},{"text":"How are you, ma'am?","start":18.805,"end":19.785,"sentiment":"neutral","sentiment_score":0.26466040313243866}],"sentiment":"neutral","sentiment_score":0.1964546712962064,"channel":0,"num_words":11,"start":16.404999,"end":19.785},{"sentences":[{"text":"Yeah.","start":21.205,"end":21.605,"sentiment":"positive","sentiment_score":0.40216225385665894},{"text":"I'm good.","start":21.605,"end":22.005001,"sentiment":"positive","sentiment_score":0.5953253209590912},{"text":"Thank you.","start":22.005001,"end":22.565,"sentiment":"positive","sentiment_score":0.683525800704956},{"text":"How about you?","start":22.565,"end":23.625,"sentiment":"positive","sentiment_score":0.37044013539950055}],"sentiment":"positive","sentiment_score":0.5088981129229069,"channel":1,"num_words":8,"start":21.205,"end":23.625},{"sentences":[{"text":"Doing very well.","start":24.564999,"end":25.785,"sentiment":"positive","sentiment_score":0.43359293540318805},{"text":"No.","start":26.289999,"end":26.369999,"sentiment":"neutral","sentiment_score":-0.025356093421578407},{"text":"Actually, I was just getting back to you regarding your inquiry for a poly product.","start":26.369999,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.00001774790386358897},{"text":"Eight j eight v four a a.","start":32.85,"end":35.829998,"sentiment":"neutral","sentiment_score":-0.0004900571740498501}],"sentiment":"neutral","sentiment_score":0.048912542077372424,"channel":0,"num_words":26,"start":24.564999,"end":35.829998},{"sentences":[{"text":"Yeah.","start":37.41,"end":37.91,"sentiment":"neutral","sentiment_score":0.009075183421373367},{"text":"Eight j eight w three double a.","start":38.21,"end":40.77,"sentiment":"neutral","sentiment_score":-0.0016949912533164024},{"text":"Right?","start":40.77,"end":41.27,"sentiment":"neutral","sentiment_score":-0.009239592589437962}],"sentiment":"neutral","sentiment_score":-0.0013365942156977123,"channel":1,"num_words":9,"start":37.41,"end":41.27},{"sentences":[{"text":"Sorry.","start":43.274998,"end":43.754997,"sentiment":"neutral","sentiment_score":-0.09686985611915588},{"text":"Come again.","start":43.754997,"end":44.575,"sentiment":"neutral","sentiment_score":-0.06576353497803211}],"sentiment":"neutral","sentiment_score":-0.07613230869174004,"channel":0,"num_words":3,"start":43.274998,"end":44.575},{"sentences":[{"text":"Eight j eight w three double a.","start":47.085,"end":50.465,"sentiment":"neutral","sentiment_score":-0.010962510747568948},{"text":"That's the SKU for the product.","start":51.325,"end":53.745003,"sentiment":"neutral","sentiment_score":-0.002800426911562681}],"sentiment":"neutral","sentiment_score":-0.007195395130950671,"channel":1,"num_words":13,"start":47.085,"end":53.745003},{"sentences":[{"text":"W three a a.","start":56.97,"end":61.230003,"sentiment":"neutral","sentiment_score":-0.003261014702729881},{"text":"Okay.","start":61.370003,"end":61.870003,"sentiment":"neutral","sentiment_score":0.005021838936954737},{"text":"One sec.","start":64.25,"end":65.07,"sentiment":"neutral","sentiment_score":-0.0008137284312397242},{"text":"And how many units are you after?","start":70.895,"end":72.91499,"sentiment":"neutral","sentiment_score":-0.00660135703427451}],"sentiment":"neutral","sentiment_score":-0.003989941141168986,"channel":0,"num_words":14,"start":56.97,"end":72.91499},{"sentences":[{"text":"Yeah.","start":75.035,"end":75.435,"sentiment":"neutral","sentiment_score":-0.002108456566929817},{"text":"We need to","start":75.435,"end":76.315,"sentiment":"neutral","sentiment_score":-0.006758902532358964}],"sentiment":"neutral","sentiment_score":-0.0055962910410016775,"channel":1,"num_words":4,"start":75.035,"end":76.315},{"sentences":[{"text":"Two.","start":81.869995,"end":82.369995,"sentiment":"neutral","sentiment_score":-0.0016366313211619854}],"sentiment":"neutral","sentiment_score":-0.0016366313211619854,"channel":0,"num_words":1,"start":81.869995,"end":82.369995},{"sentences":[{"text":"Yeah.","start":86.34,"end":86.579994,"sentiment":"neutral","sentiment_score":0.009713886305689812},{"text":"Of course.","start":86.579994,"end":87.24,"sentiment":"neutral","sentiment_score":0.013224022462964058}],"sentiment":"neutral","sentiment_score":0.012053977077205976,"channel":1,"num_words":3,"start":86.34,"end":87.24},{"sentences":[{"text":"You business with me?","start":94.509995,"end":95.715,"sentiment":"neutral","sentiment_score":-0.0029776388546451926}],"sentiment":"neutral","sentiment_score":-0.0029776388546451926,"channel":0,"num_words":4,"start":94.509995,"end":95.715},{"sentences":[{"text":"Sorry?","start":97.78,"end":98.28,"sentiment":"neutral","sentiment_score":-0.016497353091835976}],"sentiment":"neutral","sentiment_score":-0.016497353091835976,"channel":1,"num_words":1,"start":97.78,"end":98.28},{"sentences":[{"text":"Are you based in Sydney?","start":99.314995,"end":100.695,"sentiment":"neutral","sentiment_score":-0.010580724850296975}],"sentiment":"neutral","sentiment_score":-0.010580724850296975,"channel":0,"num_words":5,"start":99.314995,"end":100.695},{"sentences":[{"text":"Yeah.","start":102.555,"end":103.055,"sentiment":"neutral","sentiment_score":0.012204213067889214},{"text":"I'm","start":105.095,"end":105.595,"sentiment":"neutral","sentiment_score":0.009604530408978462}],"sentiment":"neutral","sentiment_score":0.010904371738433838,"channel":1,"num_words":2,"start":102.555,"end":105.595},{"sentences":[{"text":"Okay.","start":105.875,"end":106.375,"sentiment":"neutral","sentiment_score":0.014945789240300655}],"sentiment":"neutral","sentiment_score":0.014945789240300655,"channel":0,"num_words":1,"start":105.875,"end":106.375},{"sentences":[{"text":"in Sydney.","start":107.635,"end":110.675,"sentiment":"neutral","sentiment_score":0.008312816731631756},{"text":"Basically, our company is in 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remotely.","start":127.025,"end":128.16501,"sentiment":"neutral","sentiment_score":0.01716426232208808}],"sentiment":"neutral","sentiment_score":0.01915674260817468,"channel":0,"num_words":4,"start":126.625,"end":128.16501},{"sentences":[{"text":"Yeah.","start":129.46,"end":129.78,"sentiment":"neutral","sentiment_score":0.017074689269065857},{"text":"Yeah.","start":129.78,"end":130.28,"sentiment":"neutral","sentiment_score":0.009596943855285645}],"sentiment":"neutral","sentiment_score":0.01333581656217575,"channel":1,"num_words":2,"start":129.46,"end":130.28},{"sentences":[{"text":"So where are you from?","start":131.265,"end":133.045,"sentiment":"neutral","sentiment_score":-0.0020705826580524446},{"text":"Like,","start":133.66501,"end":133.985,"sentiment":"neutral","sentiment_score":-0.00528315082192421}],"sentiment":"neutral","sentiment_score":-0.002606010685364405,"channel":0,"num_words":6,"start":131.265,"end":133.985},{"sentences":[{"text":"Yeah.","start":133.67499,"end":134.17499,"sentiment":"neutral","sentiment_score":-0.0005136169493198395}],"sentiment":"neutral","sentiment_score":-0.0005136169493198395,"channel":1,"num_words":1,"start":133.67499,"end":134.17499},{"sentences":[{"text":"overseas?","start":133.985,"end":134.485,"sentiment":"neutral","sentiment_score":0.008941639214754105},{"text":"Okay.","start":138.64,"end":139.14,"sentiment":"neutral","sentiment_score":0.10445502400398254},{"text":"That's great.","start":141.52,"end":142.26,"sentiment":"positive","sentiment_score":0.346715584397316},{"text":"So it's a subscription.","start":153.215,"end":154.275,"sentiment":"neutral","sentiment_score":0.12623240426182747},{"text":"Base station.","start":154.895,"end":155.715,"sentiment":"neutral","sentiment_score":0.047162195667624474}],"sentiment":"neutral","sentiment_score":0.14060818403959274,"channel":0,"num_words":10,"start":133.985,"end":155.715},{"sentences":[{"text":"Yeah.","start":157.56,"end":158.06,"sentiment":"neutral","sentiment_score":0.038008540868759155}],"sentiment":"neutral","sentiment_score":0.038008540868759155,"channel":1,"num_words":1,"start":157.56,"end":158.06},{"sentences":[{"text":"Okay.","start":164.45999,"end":164.95999,"sentiment":"neutral","sentiment_score":0.0274382084608078},{"text":"So for which, like, do you want for one year or three years?","start":165.02,"end":171.68,"sentiment":"neutral","sentiment_score":0.008418791139355073}],"sentiment":"neutral","sentiment_score":0.009777320948030268,"channel":0,"num_words":14,"start":164.45999,"end":171.68},{"sentences":[{"text":"No.","start":174.79001,"end":175.29001,"sentiment":"neutral","sentiment_score":-0.12231086194515228},{"text":"I did not see that information.","start":176.23,"end":178.49,"sentiment":"neutral","sentiment_score":-0.14515776311357817},{"text":"We need this item.","start":180.47,"end":181.93001,"sentiment":"neutral","sentiment_score":-0.09507578797638416},{"text":"Let me confirm from our sales manager.","start":183.35,"end":185.53,"sentiment":"neutral","sentiment_score":-0.0408234888953822},{"text":"Which years do you have?","start":186.15001,"end":188.01001,"sentiment":"neutral","sentiment_score":-0.030705877393484116}],"sentiment":"neutral","sentiment_score":-0.07881975659857625,"channel":1,"num_words":23,"start":174.79001,"end":188.01001},{"sentences":[{"text":"One year and three year.","start":189.205,"end":190.77,"sentiment":"neutral","sentiment_score":-0.02142684645950794}],"sentiment":"neutral","sentiment_score":-0.02142684645950794,"channel":0,"num_words":5,"start":189.205,"end":190.77},{"sentences":[{"text":"One year and three year.","start":192.125,"end":193.665,"sentiment":"neutral","sentiment_score":-0.025920980796217918},{"text":"But, actually, this is not a license, I think.","start":194.20499,"end":197.00499,"sentiment":"neutral","sentiment_score":-0.12185280356142256},{"text":"This is a 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customer named Naveed is inquiring about a poly product and is speaking with a representative from Techcom, a Australian telecommunications company. The representative asks for Naveed's information and confirms the product details before asking for a quote and updating his email. The call ends with the representative asking for a few minutes to update Naveed's information and promising to call him back."},"intents":{"segments":[{"text":"Actually, I was just getting back to you regarding your inquiry for a poly product.","start_word":42,"end_word":56,"intents":[{"intent":"Get poly product","confidence_score":0.0012379314}]},{"text":"Actually, I was just getting back to you regarding your inquiry for a poly product. Eight j eight v four a a. Yeah. Eight j eight w three double a. Right? Sorry. Come again. Eight j eight w three double a. That's the SKU for the product. W three a a. Okay. One sec. And how many units are you after? Yeah.","start_word":42,"end_word":103,"intents":[{"intent":"Confirm product details","confidence_score":0.16964652}]},{"text":"And how many units are you after?","start_word":96,"end_word":102,"intents":[{"intent":"Confirm order","confidence_score":0.0043928246}]},{"text":"Can you confirm me the SKU one? Mhmm.","start_word":229,"end_word":236,"intents":[{"intent":"Confirm sku","confidence_score":0.13299674},{"intent":"Confirm sku","confidence_score":0.017371755}]},{"text":"Just let me open your website. On your website, I can see if HP poly RowS / D ZedD2B2BS.","start_word":290,"end_word":308,"intents":[{"intent":"Open website","confidence_score":0.072231844}]},{"text":"Naveed, could you please just request a quote over there? Okay.","start_word":310,"end_word":320,"intents":[{"intent":"Request quote","confidence_score":0.025579965}]}]},"sentiments":{"segments":[{"text":"Telecom Private Limited, your trusted Australian owned telecommunications provider. We telecom. This is. Yeah. Hello? Now who's speaking? Speaking. Hi, Naveed. This is Ross with Techcom. How are you, ma'am?","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.0943666696548462},{"text":"Yeah. I'm good. Thank you. How about you? Doing very well.","start_word":30,"end_word":40,"sentiment":"positive","sentiment_score":0.49618270993232727},{"text":"No. Actually, I was just getting back to you regarding your inquiry for a poly product. Eight j eight v four a a. Yeah. Eight j eight w three double a. Right? Sorry. Come again. Eight j eight w three double a. That's the SKU for the product. W three a a. Okay. One sec. And how many units are you after? Yeah. We need to Two. Yeah. Of course. You business with me? Sorry? Are you based in Sydney? Yeah. I'm Okay. in Sydney. Basically, our company is in Sydney. I am working with the telecom as a technical support engineer remotely. Okay. You're working remotely. Yeah. Yeah. So where are you from? Like, Yeah. overseas? Okay.","start_word":41,"end_word":158,"sentiment":"neutral","sentiment_score":0.0009147090604528784},{"text":"That's great.","start_word":159,"end_word":160,"sentiment":"positive","sentiment_score":0.3432818651199341},{"text":"So it's a subscription. Base station. Yeah. Okay. So for which, like, do you want for one year or three years? No. I did not see that information. We need this item. Let me confirm from our sales manager. Which years do you have? One year and three year. One year and three year. But, actually, this is not a license, I think. This is a product. Okay. Can you confirm me the SKU one? Mhmm. Eight J8W three AA. Okay. So we currently don't have three a a. We have four a a and start. No. No. Four a a. Actually, we need three a a. One sec. I'm checking. Please check if there is any ETA for this product. Yep. Checking. What's the name of the product? Just let me open your website. On your website, I can see if HP poly RowS / D ZedD2B2BS. Naveed, could you please just request a quote over there? Okay. I will request a quotation.","start_word":161,"end_word":324,"sentiment":"neutral","sentiment_score":-0.01191814112045416},{"text":"Yes.","start_word":325,"end_word":325,"sentiment":"positive","sentiment_score":0.3758341073989868},{"text":"I'll get the exact product details because I can find four a a not three a a. So if you can just request a code, I'll get the product information over here. Okay. Just let me send you that. I mean, I feel like how do you guys manage your IT? Sorry? How do you guys manage your IT? How we manage IT? Yep. So, basically, Aussie Telecom, yeah, Aussie Telecom provide different services across Australia, like NBN, advanced PBX, and mobile services, mob mobile SIM packages, etcetera. So we manage all of this, like, if someone placed an order for NBN. So we deploy all gate processes from all the telecom, like placing an order and then configurations of modem. And, yeah, that's the thing as per my knowledge. Okay. So yeah. Sorry So you guys to take, provide but, numbers to the end. mhmm, the numbers like 1300 and 1800, we also call that Mhmm. number. Yeah. And, also, we sell products. Okay. What kind of product? All that, telecom related products, You can visit our website, oztelecom.com.au. Did you receive the code? Yes. One sec. You are working as a salesperson in technical system? Yeah. What is the BDM? B b n mains. Business development manager. Are you there in Australia? Nope. Who is this?","start_word":326,"end_word":543,"sentiment":"neutral","sentiment_score":0.06286562234163284},{"text":"Did you not get any info?","start_word":544,"end_word":549,"sentiment":"negative","sentiment_score":-0.3739170432090759},{"text":"Did you not get any information regarding this product? I just got your inquiry. I'm checking. One sec. Okay. If you don't mind, can you please update my on our email if you receive any updates? Yes, sir. Give me a few minutes. I'll ring you back once I have the update and let you know. Okay? Okay. You can ring me at the same number. Let me tell you Yep. that's correct. Yeah. Okay. Alright. One sec. One sec. One sec. Okay. Give me a few minutes. I'll ring you back. Okay. Sure. Yep.","start_word":550,"end_word":644,"sentiment":"neutral","sentiment_score":0.015362626706299029},{"text":"Thanks. Alright. Thanks.","start_word":645,"end_word":647,"sentiment":"positive","sentiment_score":0.6356360912322998}],"average":{"sentiment":"neutral","sentiment_score":0.03955312461891443}}}}