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Good morning. This is Airtel accounts. Am I speaking to Elise Grenay?\n\nChannel 1: Yes. Yes. It\n\nChannel 0: Hi.\n\nChannel 1: is.\n\nChannel 0: How how are you today, Elise?\n\nChannel 1: Two. Thank you.\n\nChannel 0: That's great to hear. Thank you so much for answering my phone call. Just a quick check if you got our email with\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: I didn't\n\nChannel 0: invoice.\n\nChannel 1: can you give me a callback in about twenty minutes? I'm just about to drop my daughter off at school. Can you just yeah. Give me call give me a callback. I can't really hear you very well at the moment.\n\nChannel 0: Sure. Not a problem.\n\nChannel 1: Okay.\n\nChannel 0: I'll\n\nChannel 1: Thanks.\n\nChannel 0: just call\n\nChannel 1: Thanks.\n\nChannel 0: you back later. Good\n\nChannel 1: Okay.\n\nChannel 0: day.\n\nChannel 1: Thank you. Okay. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.011650838889181614}],"sentiment":"neutral","sentiment_score":0.011650838889181614,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hi.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.07721284031867981},{"text":"Good morning.","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.20995814353227615},{"text":"This is Airtel accounts.","start":3.12,"end":4.64,"sentiment":"neutral","sentiment_score":0.10886507667601109},{"text":"Am I speaking to Elise 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The agent asks Elise to call back in 20 minutes when she has a chance, but Elise refuses and ends the call abruptly."},"intents":{"segments":[{"text":"can you give me a callback in about twenty minutes?","start_word":56,"end_word":65,"intents":[{"intent":"Request call back","confidence_score":0.079614155}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Elise Grenay? Yes. Yes. Hi. It is.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.10655397921800612},{"text":"How how are you today, Elise?","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.3398003578186035},{"text":"Two.","start_word":25,"end_word":25,"sentiment":"neutral","sentiment_score":0.25691649317741394},{"text":"Thank you. That's great to hear. 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