{"metadata":{"transaction_key":"deprecated","request_id":"019ede43-1afb-7140-8b73-116c942d9aca","sha256":"300066c138ed2a025abfd6c8fc099753f7f878449ee405df29c75d669e757f3e","created":"2026-06-19T05:03:21.312Z","duration":19.007938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":3}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Oh. Oh, hey, John. This is Jamie from Cloud Solution IT. How are you doing today? Oh, I see. Okay. Thank you.","confidence":0.9951172,"words":[{"word":"hello","start":6.48,"end":6.98,"confidence":0.96484375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01747419685125351},{"word":"oh","start":8.96,"end":9.44,"confidence":0.63305664,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":0.12188704311847688},{"word":"oh","start":9.44,"end":9.679999,"confidence":0.9621582,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.22815877199172976},{"word":"hey","start":9.679999,"end":10.0,"confidence":0.9902344,"punctuated_word":"hey,","sentiment":"positive","sentiment_score":0.35888636112213135},{"word":"john","start":10.0,"end":10.24,"confidence":0.9885254,"punctuated_word":"John.","sentiment":"positive","sentiment_score":0.37543970346450806},{"word":"this","start":10.24,"end":10.48,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.46024882793426514},{"word":"is","start":10.48,"end":10.719999,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3656985461711883},{"word":"jamie","start":10.719999,"end":11.2,"confidence":0.9580078,"punctuated_word":"Jamie","sentiment":"positive","sentiment_score":0.4041951596736908},{"word":"from","start":11.2,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.43027445673942566},{"word":"cloud","start":11.5199995,"end":11.92,"confidence":0.7290039,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2994128167629242},{"word":"solution","start":11.92,"end":12.42,"confidence":0.8984375,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.3071335554122925},{"word":"it","start":12.48,"end":12.96,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.319995254278183},{"word":"how","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5240013003349304},{"word":"are","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4219048023223877},{"word":"you","start":13.28,"end":13.44,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41212648153305054},{"word":"doing","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3969396352767944},{"word":"today","start":13.679999,"end":14.179999,"confidence":0.9555664,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.35521623492240906},{"word":"oh","start":17.182938,"end":17.422937,"confidence":0.98779297,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12215251475572586},{"word":"i","start":17.422937,"end":17.582937,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1397199183702469},{"word":"see","start":17.582937,"end":17.822937,"confidence":0.8967285,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.2305731475353241},{"word":"okay","start":17.822937,"end":18.062937,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2395908236503601},{"word":"thank","start":18.062937,"end":18.302937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5072640776634216},{"word":"you","start":18.302937,"end":18.802937,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.316912978887558}],"paragraphs":{"transcript":"\nHello? Oh. Oh, hey, John. This is Jamie from Cloud Solution IT. How are you doing today?\n\nOh, I see. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.01747419685125351},{"text":"Oh.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.12188704311847688},{"text":"Oh, hey, John.","start":9.44,"end":10.24,"sentiment":"neutral","sentiment_score":0.32082827885945636},{"text":"This is Jamie from Cloud Solution IT.","start":10.24,"end":12.96,"sentiment":"positive","sentiment_score":0.36956551671028137},{"text":"How are you doing today?","start":12.96,"end":14.179999,"sentiment":"positive","sentiment_score":0.42203769087791443}],"sentiment":"positive","sentiment_score":0.3411172439946848,"num_words":17,"start":6.48,"end":14.179999},{"sentences":[{"text":"Oh, I see.","start":17.182938,"end":17.822937,"sentiment":"neutral","sentiment_score":0.16414852688709894},{"text":"Okay.","start":17.822937,"end":18.062937,"sentiment":"neutral","sentiment_score":0.2395908236503601},{"text":"Thank you.","start":18.062937,"end":18.802937,"sentiment":"positive","sentiment_score":0.4120885282754898}],"sentiment":"neutral","sentiment_score":0.2593689101437728,"num_words":6,"start":17.182938,"end":18.802937}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. No. Thank you.","confidence":0.9951172,"words":[{"word":"hello","start":8.08,"end":8.58,"confidence":0.9753418,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.027842994779348373},{"word":"yeah","start":15.062938,"end":15.542938,"confidence":0.88256836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06929393857717514},{"word":"no","start":15.542938,"end":15.782938,"confidence":0.9951172,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09600034356117249},{"word":"thank","start":15.782938,"end":16.022938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2377714961767197},{"word":"you","start":16.022938,"end":16.522938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05756486207246781}],"paragraphs":{"transcript":"\nHello? Yeah. No. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.027842994779348373},{"text":"Yeah.","start":15.062938,"end":15.542938,"sentiment":"neutral","sentiment_score":0.06929393857717514},{"text":"No.","start":15.542938,"end":15.782938,"sentiment":"neutral","sentiment_score":-0.09600034356117249},{"text":"Thank you.","start":15.782938,"end":16.522938,"sentiment":"neutral","sentiment_score":0.14766817912459376}],"sentiment":"neutral","sentiment_score":0.05929458960890771,"num_words":5,"start":8.08,"end":16.522938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Oh. Oh, hey, John. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. No. Thank you.\n\nChannel 0: Oh, I see. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.01747419685125351}],"sentiment":"neutral","sentiment_score":0.01747419685125351,"channel":0,"num_words":1,"start":6.48,"end":6.98},{"sentences":[{"text":"Hello?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.027842994779348373}],"sentiment":"neutral","sentiment_score":0.027842994779348373,"channel":1,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"Oh.","start":8.96,"end":9.44,"sentiment":"neutral","sentiment_score":0.12188704311847688},{"text":"Oh, hey, John.","start":9.44,"end":10.24,"sentiment":"neutral","sentiment_score":0.32082827885945636},{"text":"This is Jamie from Cloud Solution IT.","start":10.24,"end":12.96,"sentiment":"positive","sentiment_score":0.36956551671028137},{"text":"How are you doing today?","start":12.96,"end":14.179999,"sentiment":"positive","sentiment_score":0.42203769087791443}],"sentiment":"positive","sentiment_score":0.36134493444114923,"channel":0,"num_words":16,"start":8.96,"end":14.179999},{"sentences":[{"text":"Yeah.","start":15.062938,"end":15.542938,"sentiment":"neutral","sentiment_score":0.06929393857717514},{"text":"No.","start":15.542938,"end":15.782938,"sentiment":"neutral","sentiment_score":-0.09600034356117249},{"text":"Thank you.","start":15.782938,"end":16.522938,"sentiment":"neutral","sentiment_score":0.14766817912459376}],"sentiment":"neutral","sentiment_score":0.06715748831629755,"channel":1,"num_words":4,"start":15.062938,"end":16.522938},{"sentences":[{"text":"Oh, I see.","start":17.182938,"end":17.822937,"sentiment":"neutral","sentiment_score":0.16414852688709894},{"text":"Okay.","start":17.822937,"end":18.062937,"sentiment":"neutral","sentiment_score":0.2395908236503601},{"text":"Thank you.","start":18.062937,"end":18.802937,"sentiment":"positive","sentiment_score":0.4120885282754898}],"sentiment":"neutral","sentiment_score":0.2593689101437728,"channel":0,"num_words":6,"start":17.182938,"end":18.802937}]},"summary":{"result":"success","short":"Hello? Hello? Oh. Oh, hey, John. This is Jamie from Cloud Solution IT. How are you doing today? Yeah. No. Thank you. Oh, I see. Okay. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":26,"end_word":27,"intents":[{"intent":"Contact","confidence_score":0.014047647}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Oh. Oh, hey, John.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.20140495896339417},{"text":"This is Jamie from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"positive","sentiment_score":0.3837398886680603},{"text":"Yeah. No. Thank you. Oh, I see. Okay.","start_word":18,"end_word":25,"sentiment":"neutral","sentiment_score":0.11598867177963255},{"text":"Thank you.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.48567304015159607}],"average":{"sentiment":"neutral","sentiment_score":0.2516246275468306}}}}