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I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what. She's on a call. Alright. There's gonna be some people ringing up because we did the IP transfer on Saturday. That that's all gone really good. However, because the IP is not located in Australia at this stage, some people will be calling complaining that they can't stream their TV. Some of the, like, platforms like Stan or Foxtel and stuff like that. Netflix and all that is working, just some of them. Now we're getting all that sorted now. We should have that all concluded by Wednesday. I've already sent them out an email yesterday regarding that. What else? Also, there's an issue with Splints with the invoicing. I've already contacted Splints regarding that. I'm not sure what the hell is going on. They reckon that we didn't do a preview last month. We did. Otherwise, we wouldn't be, you know, asking for payment. So it doesn't make sense. So that's if you could just check the tickets because I had to go to doctors this morning. In the last few days, I've had a, like, sciatica pain on my right hip, which went to a chiropractor on Friday, and that seems to have worked. Pain's very, very slightly. I can walk. I wasn't able to walk before. Oh, my god. Don't get old, Melissa. Stay young forever. Alright? Yeah. Okay. Cool. I'll be back in the office very shortly. I just thought I'd ring you up and let you know about that. Let let does Moran know? Okay. Cool. Alright. No worries. Just I I should be back in the office soon if you can just keep an eye on that Splints regarding the invoices. Because if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got? Just under finance. You click on the just under the finance tab when you scroll down, the first one, it says that 300 and yeah. So it says that 300 and something invoice is already paid. Yeah. The thing is we can't send out invoice until we can't send out invoice until that's resolved properly. Mhmm. Yeah. Alright. Just keep an eye on that with Splints, please. I'll I'll as I said, I'll be back in the office in about an hour. Alright. Thanks, Melissa. Have a good one. 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morning, Melissa. I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what. She's on a call. Alright. There's gonna be some people ringing up because we did the IP transfer on Saturday.\n\nThat that's all gone really good. However, because the IP is not located in Australia at this stage, some people will be calling complaining that they can't stream their TV. Some of the, like, platforms like Stan or Foxtel and stuff like that. Netflix and all that is working, just some of them. Now we're getting all that sorted now.\n\nWe should have that all concluded by Wednesday. I've already sent them out an email yesterday regarding that. What else? Also, there's an issue with Splints with the invoicing. I've already contacted Splints regarding that.\n\nI'm not sure what the hell is going on. They reckon that we didn't do a preview last month. We did. Otherwise, we wouldn't be, you know, asking for payment. So it doesn't make sense.\n\nSo that's if you could just check the tickets because I had to go to doctors this morning. In the last few days, I've had a, like, sciatica pain on my right hip, which went to a chiropractor on Friday, and that seems to have worked. Pain's very, very slightly. I can walk. I wasn't able to walk before.\n\nOh, my god. Don't get old, Melissa. Stay young forever. Alright? Yeah.\n\nOkay. Cool. I'll be back in the office very shortly. I just thought I'd ring you up and let you know about that. Let let does Moran know?\n\nOkay. Cool. Alright. No worries. Just I I should be back in the office soon if you can just keep an eye on that Splints regarding the invoices.\n\nBecause if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got? Just under finance. You click on the just under the finance tab when you scroll down, the first one, it says that 300 and yeah. So it says that 300 and something invoice is already paid. Yeah.\n\nThe thing is we can't send out invoice until we can't send out invoice until that's resolved properly. Mhmm. Yeah. Alright. Just keep an eye on that with Splints, please.\n\nI'll I'll as I said, I'll be back in the office in about an hour. Alright. Thanks, Melissa. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Melissa.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.26173266271750134},{"text":"I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what.","start":3.84,"end":7.46,"sentiment":"neutral","sentiment_score":-0.1008164203311834},{"text":"She's on a call.","start":10.08,"end":10.8,"sentiment":"neutral","sentiment_score":-0.014279875438660383},{"text":"Alright.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.073697529733181},{"text":"There's gonna be some people ringing up because we did the IP transfer on Saturday.","start":11.04,"end":16.455,"sentiment":"neutral","sentiment_score":0.07515366400281588}],"sentiment":"neutral","sentiment_score":0.00278988805395074,"num_words":41,"start":2.8799999,"end":16.455},{"sentences":[{"text":"That that's all gone really 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know?","start":115.765,"end":117.865005,"sentiment":"neutral","sentiment_score":0.039878960326313974}],"sentiment":"neutral","sentiment_score":0.22951585885935596,"num_words":28,"start":110.485,"end":117.865005},{"sentences":[{"text":"Okay.","start":120.81,"end":121.13,"sentiment":"neutral","sentiment_score":0.2104678899049759},{"text":"Cool.","start":121.13,"end":121.63,"sentiment":"neutral","sentiment_score":0.28936171531677246},{"text":"Alright.","start":121.92999,"end":122.329994,"sentiment":"neutral","sentiment_score":0.17496821284294128},{"text":"No worries.","start":122.329994,"end":123.049995,"sentiment":"neutral","sentiment_score":0.17082072794437408},{"text":"Just I I should be back in the office soon if you can just keep an eye on that Splints regarding the invoices.","start":123.049995,"end":128.09,"sentiment":"neutral","sentiment_score":0.10631263191285341}],"sentiment":"neutral","sentiment_score":0.12362963599818093,"num_words":28,"start":120.81,"end":128.09},{"sentences":[{"text":"Because if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got?","start":128.09,"end":138.30501,"sentiment":"neutral","sentiment_score":0.0022400734283459876},{"text":"Just under finance.","start":138.30501,"end":139.185,"sentiment":"neutral","sentiment_score":-0.01147357855613033},{"text":"You click on the just under the finance tab when you scroll down, the first one, it says that 300 and yeah.","start":139.185,"end":147.125,"sentiment":"neutral","sentiment_score":-0.009048043242232367},{"text":"So it says that 300 and something invoice is already paid.","start":147.745,"end":151.045,"sentiment":"neutral","sentiment_score":-0.07062770527872173},{"text":"Yeah.","start":158.46,"end":158.86,"sentiment":"neutral","sentiment_score":-0.10058704018592834}],"sentiment":"neutral","sentiment_score":-0.01670996152559325,"num_words":63,"start":128.09,"end":158.86},{"sentences":[{"text":"The thing is we can't send out invoice until we can't send out invoice until that's resolved properly.","start":158.86,"end":163.92,"sentiment":"neutral","sentiment_score":-0.27624289443095523},{"text":"Mhmm.","start":164.055,"end":164.555,"sentiment":"neutral","sentiment_score":-0.01810028776526451},{"text":"Yeah.","start":165.33499,"end":165.575,"sentiment":"neutral","sentiment_score":0.02748400904238224},{"text":"Alright.","start":165.575,"end":165.81499,"sentiment":"neutral","sentiment_score":0.10346852242946623},{"text":"Just keep an eye on that with Splints, please.","start":165.81499,"end":167.83499,"sentiment":"neutral","sentiment_score":0.0936342254281044}],"sentiment":"neutral","sentiment_score":-0.1338937275732557,"num_words":30,"start":158.86,"end":167.83499},{"sentences":[{"text":"I'll I'll as I said, I'll be back in the office in about an hour.","start":168.215,"end":173.03499,"sentiment":"neutral","sentiment_score":0.09976531614859899},{"text":"Alright.","start":174.61499,"end":175.11499,"sentiment":"positive","sentiment_score":0.3587992191314697},{"text":"Thanks, Melissa.","start":175.25499,"end":176.555,"sentiment":"positive","sentiment_score":0.606233537197113},{"text":"Have a good one.","start":176.61499,"end":177.59499,"sentiment":"positive","sentiment_score":0.6024691164493561},{"text":"Bye.","start":179.17499,"end":179.67499,"sentiment":"neutral","sentiment_score":-0.07463161647319794}],"sentiment":"neutral","sentiment_score":0.23491264717734378,"num_words":23,"start":168.215,"end":179.67499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Dom. Good morning.\n\nChannel 1: Good morning, Melissa. I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what.\n\nChannel 0: She's on a call right now.\n\nChannel 1: She's on a call. Alright. There's gonna be some people ringing up because we did the IP transfer on Saturday. That that's all gone really good. However,\n\nChannel 0: Mhmm.\n\nChannel 1: because the IP is not located in Australia at this stage, some people will be calling complaining that they can't stream their TV. Some of the, like, platforms like Stan or Foxtel and stuff like that. Netflix and all that is working, just some of them. Now we're getting all that sorted now. We should have that all concluded by Wednesday.\n\nI've already sent them out an email yesterday regarding that. What else? Also, there's an issue with Splints with the invoicing. I've already contacted Splints regarding that. I'm not sure what the hell is going on.\n\nThey reckon that we didn't do a preview last month. We did. Otherwise, we wouldn't be, you know, asking for payment. So it doesn't make sense. So that's if you could just check the tickets because I had to go to doctors this morning.\n\nIn the last few days, I've had a, like, sciatica pain on my right hip, which went to a chiropractor on Friday, and that seems to have worked. Pain's very, very slightly. I can walk. I wasn't able to walk before. Oh, my god.\n\nDon't get old, Melissa. Stay young forever. Alright? Yeah.\n\nChannel 0: Mhmm. Okay. And we're we're using the reference with the details that you sent to the customer about the geo IP location issue attending it at the moment. So, yeah, we did the we're using this as a reference to response to customers calling about this issue.\n\nChannel 1: Okay. Cool. I'll be back in the office very shortly. I just thought I'd ring you up and let you know about that. Let let\n\nChannel 0: Mhmm.\n\nChannel 1: does Moran know?\n\nChannel 0: Yes. She is aware.\n\nChannel 1: Okay. Cool. Alright. No worries. Just I I should be back in the office soon if you can just keep an eye on that Splints regarding the invoices.\n\nBecause if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got? Just under finance. You click on the just under the finance tab when you scroll down, the first one, it says that\n\nChannel 0: Dashboard.\n\nChannel 1: 300 and yeah. So it says that 300 and something invoice is already paid.\n\nChannel 0: Mm-mm. Yeah. I've noticed the invoice that was generated yesterday, it's already been tagged as paid,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: The\n\nChannel 0: it's\n\nChannel 1: thing is\n\nChannel 0: not\n\nChannel 1: we can't send\n\nChannel 0: really\n\nChannel 1: out\n\nChannel 0: paid.\n\nChannel 1: invoice until we can't send out invoice until that's resolved properly. Mhmm.\n\nChannel 0: Mm-mm.\n\nChannel 1: Yeah.\n\nChannel 0: Surely.\n\nChannel 1: Alright. Just keep an eye on that with Splints, please. I'll I'll as I said, I'll be back in the office in about an hour.\n\nChannel 0: Got it, Dom. Got your back.\n\nChannel 1: Alright.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks, Melissa. Have a good one.\n\nChannel 0: Mhmm. Bye bye. You do the same. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Dom.","start":1.04,"end":1.68,"sentiment":"neutral","sentiment_score":0.09399973601102829},{"text":"Good morning.","start":1.68,"end":2.34,"sentiment":"neutral","sentiment_score":0.2439628541469574}],"sentiment":"neutral","sentiment_score":0.16898129507899284,"channel":0,"num_words":4,"start":1.04,"end":2.34},{"sentences":[{"text":"Good morning, Melissa.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.26173266271750134},{"text":"I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what.","start":3.84,"end":7.46,"sentiment":"neutral","sentiment_score":-0.1008164203311834}],"sentiment":"neutral","sentiment_score":-0.0490236941813713,"channel":1,"num_words":21,"start":2.8799999,"end":7.46},{"sentences":[{"text":"She's on a call right now.","start":8.48,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.05171202992399534}],"sentiment":"neutral","sentiment_score":-0.05171202992399534,"channel":0,"num_words":6,"start":8.48,"end":10.179999},{"sentences":[{"text":"She's on a call.","start":10.08,"end":10.8,"sentiment":"neutral","sentiment_score":-0.014279875438660383},{"text":"Alright.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.073697529733181},{"text":"There's gonna be some people ringing up because we did the IP transfer on Saturday.","start":11.04,"end":16.455,"sentiment":"neutral","sentiment_score":0.07515366400281588},{"text":"That that's all gone really good.","start":16.455,"end":18.395,"sentiment":"positive","sentiment_score":0.37157850215832394},{"text":"However,","start":18.855,"end":19.335001,"sentiment":"neutral","sentiment_score":-0.0829048901796341}],"sentiment":"neutral","sentiment_score":0.12186848558485508,"channel":1,"num_words":27,"start":10.08,"end":19.335001},{"sentences":[{"text":"Mhmm.","start":19.095,"end":19.595,"sentiment":"neutral","sentiment_score":-0.09838658571243286}],"sentiment":"neutral","sentiment_score":-0.09838658571243286,"channel":0,"num_words":1,"start":19.095,"end":19.595},{"sentences":[{"text":"because the IP is not located in Australia at this stage, some people will be calling complaining that they can't stream their TV.","start":19.335001,"end":27.994999,"sentiment":"negative","sentiment_score":-0.33783778289090033},{"text":"Some of the, like, platforms like Stan or Foxtel and stuff like that.","start":28.055,"end":32.32,"sentiment":"neutral","sentiment_score":-0.26403916913729447},{"text":"Netflix and all that is working, just some of them.","start":33.02,"end":36.72,"sentiment":"neutral","sentiment_score":-0.19456967264413833},{"text":"Now we're getting all that sorted now.","start":36.94,"end":39.02,"sentiment":"neutral","sentiment_score":0.07331232300826482},{"text":"We should have that all concluded by Wednesday.","start":39.02,"end":42.059998,"sentiment":"neutral","sentiment_score":0.21264732629060745}],"sentiment":"neutral","sentiment_score":-0.17924770590711814,"channel":1,"num_words":61,"start":19.335001,"end":42.059998},{"sentences":[{"text":"I've already sent them out an email yesterday regarding that.","start":42.059998,"end":45.28,"sentiment":"neutral","sentiment_score":-0.006460603466257453},{"text":"What else?","start":46.754997,"end":47.495,"sentiment":"neutral","sentiment_score":-0.05374131351709366},{"text":"Also, there's an issue with Splints with the invoicing.","start":47.954998,"end":50.695,"sentiment":"neutral","sentiment_score":-0.2912165853712294},{"text":"I've already contacted Splints regarding that.","start":52.195,"end":55.315,"sentiment":"neutral","sentiment_score":-0.2263859510421753},{"text":"I'm not sure what the hell is going on.","start":55.315,"end":56.835,"sentiment":"negative","sentiment_score":-0.356843027803633}],"sentiment":"neutral","sentiment_score":-0.20452613573676595,"channel":1,"num_words":36,"start":42.059998,"end":56.835},{"sentences":[{"text":"They reckon that we didn't do a preview last month.","start":56.835,"end":59.155,"sentiment":"neutral","sentiment_score":-0.25562846660614014},{"text":"We did.","start":59.155,"end":59.475,"sentiment":"neutral","sentiment_score":-0.1561097651720047},{"text":"Otherwise, we wouldn't be, you know, asking for payment.","start":59.475,"end":62.56,"sentiment":"negative","sentiment_score":-0.41175661484400433},{"text":"So it doesn't make sense.","start":62.56,"end":63.780003,"sentiment":"negative","sentiment_score":-0.4421513438224792},{"text":"So that's if you could just check the tickets because I had to go to doctors this morning.","start":66.48,"end":72.1,"sentiment":"neutral","sentiment_score":-0.2257369202044275}],"sentiment":"neutral","sentiment_score":-0.29200761392712593,"channel":1,"num_words":44,"start":56.835,"end":72.1},{"sentences":[{"text":"In the last few days, I've had a, like, sciatica pain on my right hip, which went to a chiropractor on Friday, and that seems to have worked.","start":72.24,"end":82.005005,"sentiment":"neutral","sentiment_score":-0.30287969538143705},{"text":"Pain's very, very slightly.","start":82.305,"end":84.785,"sentiment":"negative","sentiment_score":-0.4003818929195404},{"text":"I can walk.","start":84.785,"end":85.425,"sentiment":"neutral","sentiment_score":-0.2311202883720398},{"text":"I wasn't able to walk before.","start":85.425,"end":86.885,"sentiment":"neutral","sentiment_score":-0.2538241371512413},{"text":"Oh, my god.","start":87.985,"end":88.705,"sentiment":"neutral","sentiment_score":-0.3183524211247762}],"sentiment":"neutral","sentiment_score":-0.3012164089490067,"channel":1,"num_words":44,"start":72.24,"end":88.705},{"sentences":[{"text":"Don't get old, Melissa.","start":88.705,"end":89.985,"sentiment":"neutral","sentiment_score":-0.3198368027806282},{"text":"Stay young forever.","start":89.985,"end":90.945,"sentiment":"neutral","sentiment_score":-0.25917984545230865},{"text":"Alright?","start":90.945,"end":91.445,"sentiment":"neutral","sentiment_score":-0.07416708767414093},{"text":"Yeah.","start":92.35,"end":92.85,"sentiment":"neutral","sentiment_score":-0.06834044307470322}],"sentiment":"neutral","sentiment_score":-0.24437714202536476,"channel":1,"num_words":9,"start":88.705,"end":92.85},{"sentences":[{"text":"Mhmm.","start":92.46,"end":92.96,"sentiment":"neutral","sentiment_score":-0.04386938735842705},{"text":"Okay.","start":93.02,"end":93.52,"sentiment":"neutral","sentiment_score":-0.030757136642932892},{"text":"And we're we're using the reference with the details that you sent to the customer about the geo IP location issue attending it at the moment.","start":93.74,"end":103.655,"sentiment":"neutral","sentiment_score":0.000567680959088298},{"text":"So, yeah, we did the we're using this as a reference to response to customers calling about this issue.","start":103.795,"end":110.05499,"sentiment":"neutral","sentiment_score":0.007323035235075574}],"sentiment":"neutral","sentiment_score":0.0016866138383270577,"channel":0,"num_words":47,"start":92.46,"end":110.05499},{"sentences":[{"text":"Okay.","start":110.485,"end":110.805,"sentiment":"neutral","sentiment_score":0.18791192770004272},{"text":"Cool.","start":110.805,"end":111.305,"sentiment":"positive","sentiment_score":0.38529306650161743},{"text":"I'll be back in the office very shortly.","start":112.085,"end":113.685,"sentiment":"neutral","sentiment_score":0.33138498291373253},{"text":"I just thought I'd ring you up and let you know about that.","start":113.685,"end":115.765,"sentiment":"neutral","sentiment_score":0.23098187607068282},{"text":"Let let","start":115.765,"end":116.485,"sentiment":"neutral","sentiment_score":0.061249028891325}],"sentiment":"neutral","sentiment_score":0.2539818921685219,"channel":1,"num_words":25,"start":110.485,"end":116.485},{"sentences":[{"text":"Mhmm.","start":116.32001,"end":116.82001,"sentiment":"neutral","sentiment_score":0.041722990572452545}],"sentiment":"neutral","sentiment_score":0.041722990572452545,"channel":0,"num_words":1,"start":116.32001,"end":116.82001},{"sentences":[{"text":"does Moran know?","start":116.725,"end":117.865005,"sentiment":"neutral","sentiment_score":0.025632247949639957}],"sentiment":"neutral","sentiment_score":0.025632247949639957,"channel":1,"num_words":3,"start":116.725,"end":117.865005},{"sentences":[{"text":"Yes.","start":118.64,"end":119.14,"sentiment":"neutral","sentiment_score":0.08423876762390137},{"text":"She is 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invoices.","start":123.049995,"end":128.09,"sentiment":"neutral","sentiment_score":0.10631263191285341}],"sentiment":"neutral","sentiment_score":0.12362963599818093,"channel":1,"num_words":28,"start":120.81,"end":128.09},{"sentences":[{"text":"Because if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got?","start":128.09,"end":138.30501,"sentiment":"neutral","sentiment_score":0.0022400734283459876},{"text":"Just under finance.","start":138.30501,"end":139.185,"sentiment":"neutral","sentiment_score":-0.01147357855613033},{"text":"You click on the just under the finance tab when you scroll down, the first one, it says that","start":139.185,"end":145.425,"sentiment":"neutral","sentiment_score":-0.004876598225612389}],"sentiment":"neutral","sentiment_score":-0.0014340456837089732,"channel":1,"num_words":48,"start":128.09,"end":145.425},{"sentences":[{"text":"Dashboard.","start":145.3,"end":145.8,"sentiment":"neutral","sentiment_score":-0.029828988015651703}],"sentiment":"neutral","sentiment_score":-0.029828988015651703,"channel":0,"num_words":1,"start":145.3,"end":145.8},{"sentences":[{"text":"300 and yeah.","start":145.425,"end":147.125,"sentiment":"neutral","sentiment_score":-0.03546719501415888},{"text":"So it says that 300 and something invoice is already 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until that's resolved properly.","start":160.22,"end":163.92,"sentiment":"neutral","sentiment_score":-0.2677343406460502},{"text":"Mhmm.","start":164.055,"end":164.555,"sentiment":"neutral","sentiment_score":-0.01810028776526451}],"sentiment":"neutral","sentiment_score":-0.24693150290598473,"channel":1,"num_words":12,"start":160.22,"end":164.555},{"sentences":[{"text":"Mm-mm.","start":164.215,"end":164.715,"sentiment":"neutral","sentiment_score":0.0013556283665820956}],"sentiment":"neutral","sentiment_score":0.0013556283665820956,"channel":0,"num_words":1,"start":164.215,"end":164.715},{"sentences":[{"text":"Yeah.","start":165.33499,"end":165.575,"sentiment":"neutral","sentiment_score":0.02748400904238224}],"sentiment":"neutral","sentiment_score":0.02748400904238224,"channel":1,"num_words":1,"start":165.33499,"end":165.575},{"sentences":[{"text":"Surely.","start":165.36,"end":165.86,"sentiment":"neutral","sentiment_score":0.03130760043859482}],"sentiment":"neutral","sentiment_score":0.03130760043859482,"channel":0,"num_words":1,"start":165.36,"end":165.86},{"sentences":[{"text":"Alright.","start":165.575,"end":165.81499,"sentiment":"neutral","sentiment_score":0.10346852242946623},{"text":"Just keep an eye on that with Splints, please.","start":165.81499,"end":167.83499,"sentiment":"neutral","sentiment_score":0.0936342254281044},{"text":"I'll I'll as I said, I'll be back in the office in about an hour.","start":168.215,"end":173.03499,"sentiment":"neutral","sentiment_score":0.09976531614859899}],"sentiment":"neutral","sentiment_score":0.09770625174045562,"channel":1,"num_words":25,"start":165.575,"end":173.03499},{"sentences":[{"text":"Got it, Dom.","start":173.36,"end":174.08,"sentiment":"neutral","sentiment_score":0.19757845004399618},{"text":"Got your back.","start":174.08,"end":174.8,"sentiment":"neutral","sentiment_score":0.23246166110038757}],"sentiment":"neutral","sentiment_score":0.21502005557219186,"channel":0,"num_words":6,"start":173.36,"end":174.8},{"sentences":[{"text":"Alright.","start":174.61499,"end":175.11499,"sentiment":"positive","sentiment_score":0.3587992191314697}],"sentiment":"positive","sentiment_score":0.3587992191314697,"channel":1,"num_words":1,"start":174.61499,"end":175.11499},{"sentences":[{"text":"Thank you.","start":174.8,"end":175.54001,"sentiment":"positive","sentiment_score":0.5603769421577454}],"sentiment":"positive","sentiment_score":0.5603769421577454,"channel":0,"num_words":2,"start":174.8,"end":175.54001},{"sentences":[{"text":"Thanks, Melissa.","start":175.25499,"end":176.555,"sentiment":"positive","sentiment_score":0.606233537197113},{"text":"Have a good one.","start":176.61499,"end":177.59499,"sentiment":"positive","sentiment_score":0.6024691164493561}],"sentiment":"positive","sentiment_score":0.603723923365275,"channel":1,"num_words":6,"start":175.25499,"end":177.59499},{"sentences":[{"text":"Mhmm.","start":177.20001,"end":177.36,"sentiment":"neutral","sentiment_score":0.1859774887561798},{"text":"Bye bye.","start":177.36,"end":177.76001,"sentiment":"neutral","sentiment_score":0.18982288986444473},{"text":"You do the same.","start":177.76001,"end":178.56,"sentiment":"neutral","sentiment_score":0.25865503400564194},{"text":"Bye bye.","start":178.56,"end":179.3,"sentiment":"neutral","sentiment_score":0.1260324977338314}],"sentiment":"neutral","sentiment_score":0.20581204444169998,"channel":0,"num_words":9,"start":177.20001,"end":179.3},{"sentences":[{"text":"Bye.","start":179.17499,"end":179.67499,"sentiment":"neutral","sentiment_score":-0.07463161647319794}],"sentiment":"neutral","sentiment_score":-0.07463161647319794,"channel":1,"num_words":1,"start":179.17499,"end":179.67499}]},"summary":{"result":"success","short":"The customer is trying to reach Moran, but she is not answering. The customer is frustrated because they did not complete a preview last month and some platforms like Stan and Foxtel are working. They are also experiencing issues with invoicing and Spam is working on it. The customer will be returning to the office soon and the agent is instructed to keep an eye on the issue with Splints."},"intents":{"segments":[{"text":"There's gonna be some people ringing up because we did the IP transfer on Saturday. That that's all gone really good. However, Mhmm.","start_word":36,"end_word":58,"intents":[{"intent":"Resolve ip transfer issue and resolve splints issue","confidence_score":0.0005256042}]},{"text":"So that's if you could just check the tickets because I had to go to doctors this morning.","start_word":182,"end_word":199,"intents":[{"intent":"Check tickets","confidence_score":0.024742806}]}]},"sentiments":{"segments":[{"text":"Hi, Dom. Good morning. Good morning, Melissa. I'm trying to call Moran, but she's not answering, so I'm not sure if she's busy or what. She's on a call right now. She's on a call. Alright. There's gonna be some people ringing up because we did the IP transfer on Saturday.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.00283080548979342},{"text":"That that's all gone really good.","start_word":51,"end_word":56,"sentiment":"positive","sentiment_score":0.36019986867904663},{"text":"However, Mhmm.","start_word":57,"end_word":58,"sentiment":"neutral","sentiment_score":-0.09322601556777954},{"text":"because the IP is not located in Australia at this stage, some people will be calling complaining that they can't stream their TV.","start_word":59,"end_word":81,"sentiment":"negative","sentiment_score":-0.3486814498901367},{"text":"Some of the, like, platforms like Stan or Foxtel and stuff like that. Netflix and all that is working, just some of them. Now we're getting all that sorted now. We should have that all concluded by Wednesday. I've already sent them out an email yesterday regarding that. What else? Also, there's an issue with Splints with the invoicing. I've already contacted Splints regarding that.","start_word":82,"end_word":146,"sentiment":"neutral","sentiment_score":-0.13155721127986908},{"text":"I'm not sure what the hell is going on.","start_word":147,"end_word":155,"sentiment":"negative","sentiment_score":-0.35573792457580566},{"text":"They reckon that we didn't do a preview last month. We did.","start_word":156,"end_word":167,"sentiment":"neutral","sentiment_score":-0.23815295100212097},{"text":"Otherwise, we wouldn't be, you know, asking for payment. So it doesn't make sense.","start_word":168,"end_word":181,"sentiment":"negative","sentiment_score":-0.4205767214298248},{"text":"So that's if you could just check the tickets because I had to go to doctors this morning. In the last few days, I've had a, like, sciatica pain on my right hip, which went to a chiropractor on Friday, and that seems to have worked.","start_word":182,"end_word":227,"sentiment":"neutral","sentiment_score":-0.2799881398677826},{"text":"Pain's very, very slightly.","start_word":228,"end_word":231,"sentiment":"negative","sentiment_score":-0.4068849980831146},{"text":"I can walk. I wasn't able to walk before. Oh, my god. Don't get old, Melissa. Stay young forever. Alright? Yeah. Mhmm. Okay. And we're we're using the reference with the details that you sent to the customer about the geo IP location issue attending it at the moment. So, yeah, we did the we're using this as a reference to response to customers calling about this issue. Okay.","start_word":232,"end_word":300,"sentiment":"neutral","sentiment_score":-0.06523870738844077},{"text":"Cool.","start_word":301,"end_word":301,"sentiment":"positive","sentiment_score":0.38529306650161743},{"text":"I'll be back in the office very shortly. I just thought I'd ring you up and let you know about that. Let let Mhmm. does Moran know? Yes. She is aware. Okay. Cool. Alright. No worries. Just I I should be back in the office soon if you can just keep an eye on that Splints regarding the invoices. Because if you have a look in Splints and you go to finance and you go to the under finance, you've got, what do you got? Just under finance. You click on the just under the finance tab when you scroll down, the first one, it says that Dashboard. 300 and yeah. So it says that 300 and something invoice is already paid. Mm-mm. Yeah. I've noticed the invoice that was generated yesterday, it's already been tagged as paid, Yeah. but The it's thing is not we can't send really out paid. invoice until we can't send out invoice until that's resolved properly. Mhmm. Mm-mm. Yeah. Surely. Alright. Just keep an eye on that with Splints, please. I'll I'll as I said, I'll be back in the office in about an hour. Got it, Dom. Got your back.","start_word":302,"end_word":498,"sentiment":"neutral","sentiment_score":0.02559562772512436},{"text":"Alright. Thank you. Thanks, Melissa. Have a good one.","start_word":499,"end_word":507,"sentiment":"positive","sentiment_score":0.5444446802139282},{"text":"Mhmm. Bye bye. You do the same. Bye bye. Bye.","start_word":508,"end_word":517,"sentiment":"neutral","sentiment_score":0.18989379107952117}],"average":{"sentiment":"neutral","sentiment_score":-0.05818828459708921}}}}