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Sure.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.6,"sentiment":"neutral","sentiment_score":0.1037103533744812},{"text":"This is Madhu speaking.","start":3.6,"end":4.9,"sentiment":"neutral","sentiment_score":0.07965754345059395},{"text":"I have a Indian Airtel number, which I'm using within Australia.","start":5.7599998,"end":10.98,"sentiment":"neutral","sentiment_score":0.039381454614075745},{"text":"And I bought a new phone.","start":11.92,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.004729293907682101},{"text":"I I lost my other phone.","start":13.5199995,"end":14.96,"sentiment":"neutral","sentiment_score":-0.18737246096134186}],"sentiment":"neutral","sentiment_score":-0.010609785760087627,"num_words":28,"start":3.12,"end":14.96},{"sentences":[{"text":"So I want to change the SIM to e SIM.","start":14.96,"end":18.535,"sentiment":"neutral","sentiment_score":-0.02533063795417547},{"text":"And I applied applied for that.","start":19.155,"end":21.255001,"sentiment":"neutral","sentiment_score":0.006560923842092355},{"text":"Okay.","start":32.576935,"end":33.076935,"sentiment":"neutral","sentiment_score":-0.017998483031988144},{"text":"Okay.","start":33.136936,"end":33.636936,"sentiment":"neutral","sentiment_score":0.02378622628748417},{"text":"Sure.","start":34.256935,"end":34.756935,"sentiment":"neutral","sentiment_score":0.07994936406612396}],"sentiment":"neutral","sentiment_score":-0.0067475646930305585,"num_words":19,"start":14.96,"end":34.756935},{"sentences":[{"text":"Thank you.","start":35.296936,"end":36.036938,"sentiment":"positive","sentiment_score":0.3785575032234192}],"sentiment":"positive","sentiment_score":0.3785575032234192,"num_words":2,"start":35.296936,"end":36.036938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Intel.\n\nChannel 1: Hi. This is Madhu speaking. I have a Indian Airtel number, which I'm using within Australia.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: And I bought a new phone. I I lost my other phone. So I want to change the SIM to e SIM.\n\nChannel 0: Yeah.\n\nChannel 1: And I applied applied for that.\n\nChannel 0: Yep. Yeah. Unfortunately, here in Australia, we can't do that for two reasons. Number one, it's a different network, and number two, we're not the same company. You left at Ring Up Airtel India.\n\nChannel 1: Okay. Okay. Sure.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon, Intel.","start":0.64,"end":1.86,"sentiment":"neutral","sentiment_score":0.3105546434720357}],"sentiment":"neutral","sentiment_score":0.3105546434720357,"channel":0,"num_words":3,"start":0.64,"end":1.86},{"sentences":[{"text":"Hi.","start":3.12,"end":3.6,"sentiment":"neutral","sentiment_score":0.1037103533744812},{"text":"This is Madhu speaking.","start":3.6,"end":4.9,"sentiment":"neutral","sentiment_score":0.07965754345059395},{"text":"I have a Indian Airtel number, which I'm using within Australia.","start":5.7599998,"end":10.98,"sentiment":"neutral","sentiment_score":0.039381454614075745}],"sentiment":"neutral","sentiment_score":0.05347103299573064,"channel":1,"num_words":16,"start":3.12,"end":10.98},{"sentences":[{"text":"Mhmm.","start":11.44,"end":11.599999,"sentiment":"neutral","sentiment_score":0.008604736067354679},{"text":"Mhmm.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.004173442721366882}],"sentiment":"neutral","sentiment_score":0.006389089394360781,"channel":0,"num_words":2,"start":11.44,"end":12.099999},{"sentences":[{"text":"And I bought a new phone.","start":11.92,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.004729293907682101},{"text":"I I lost my other phone.","start":13.5199995,"end":14.96,"sentiment":"neutral","sentiment_score":-0.18737246096134186},{"text":"So I want to change the SIM to e SIM.","start":14.96,"end":18.535,"sentiment":"neutral","sentiment_score":-0.02533063795417547}],"sentiment":"neutral","sentiment_score":-0.06390531403435902,"channel":1,"num_words":22,"start":11.92,"end":18.535},{"sentences":[{"text":"Yeah.","start":19.005,"end":19.505,"sentiment":"neutral","sentiment_score":0.01470863912254572}],"sentiment":"neutral","sentiment_score":0.01470863912254572,"channel":0,"num_words":1,"start":19.005,"end":19.505},{"sentences":[{"text":"And I applied applied for that.","start":19.155,"end":21.255001,"sentiment":"neutral","sentiment_score":0.006560923842092355}],"sentiment":"neutral","sentiment_score":0.006560923842092355,"channel":1,"num_words":6,"start":19.155,"end":21.255001},{"sentences":[{"text":"Yep.","start":21.085,"end":21.485,"sentiment":"neutral","sentiment_score":-0.017537198960781097},{"text":"Yeah.","start":21.485,"end":21.985,"sentiment":"neutral","sentiment_score":-0.1480180025100708},{"text":"Unfortunately, here in Australia, we can't do that for two reasons.","start":22.205,"end":25.345,"sentiment":"negative","sentiment_score":-0.49573661522431806},{"text":"Number one, it's a different network, and number two, we're not the same company.","start":25.724998,"end":29.076937,"sentiment":"neutral","sentiment_score":-0.3161713161638805},{"text":"You left at Ring Up Airtel India.","start":29.076937,"end":31.416937,"sentiment":"neutral","sentiment_score":-0.15919406712055206}],"sentiment":"neutral","sentiment_score":-0.3282180842669571,"channel":0,"num_words":34,"start":21.085,"end":31.416937},{"sentences":[{"text":"Okay.","start":32.576935,"end":33.076935,"sentiment":"neutral","sentiment_score":-0.017998483031988144},{"text":"Okay.","start":33.136936,"end":33.636936,"sentiment":"neutral","sentiment_score":0.02378622628748417},{"text":"Sure.","start":34.256935,"end":34.756935,"sentiment":"neutral","sentiment_score":0.07994936406612396}],"sentiment":"neutral","sentiment_score":0.02857903577387333,"channel":1,"num_words":3,"start":32.576935,"end":34.756935},{"sentences":[{"text":"Okay.","start":34.436935,"end":34.936935,"sentiment":"neutral","sentiment_score":0.20169493556022644},{"text":"Thank you.","start":34.996937,"end":35.73694,"sentiment":"positive","sentiment_score":0.501545324921608}],"sentiment":"positive","sentiment_score":0.4015951951344808,"channel":0,"num_words":3,"start":34.436935,"end":35.73694},{"sentences":[{"text":"Thank you.","start":35.296936,"end":36.036938,"sentiment":"positive","sentiment_score":0.3785575032234192}],"sentiment":"positive","sentiment_score":0.3785575032234192,"channel":1,"num_words":2,"start":35.296936,"end":36.036938}]},"summary":{"result":"success","short":"The customer, Madhu, calls Intel to change the SIM on his Indian Airtel number. He explains that he lost his other phone and wants to change the SIM to e SIM. The agent informs him that they cannot change the SIM on the same network due to the customer's previous phone purchase with Ring Up Airtel India."},"intents":{"segments":[{"text":"So I want to change the SIM to e SIM. Yeah.","start_word":33,"end_word":43,"intents":[{"intent":"Change sim","confidence_score":0.39029196},{"intent":"Change sim","confidence_score":0.055447828}]},{"text":"And I applied applied for that. Yep.","start_word":44,"end_word":50,"intents":[{"intent":"Apply for new phone","confidence_score":0.14172044}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Intel. Hi. This is Madhu speaking. I have a Indian Airtel number, which I'm using within Australia. Mhmm. Mhmm. And I bought a new phone. I I lost my other phone. So I want to change the SIM to e SIM. Yeah. And I applied applied for that. Yep. Yeah.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.013867503963410854},{"text":"Unfortunately, here in Australia, we can't do that for two reasons.","start_word":52,"end_word":62,"sentiment":"negative","sentiment_score":-0.490744948387146},{"text":"Number one, it's a different network, and number two, we're not the same company. You left at Ring Up Airtel India. Okay. Okay. Sure. Okay.","start_word":63,"end_word":87,"sentiment":"neutral","sentiment_score":-0.20621109008789065},{"text":"Thank you. Thank you.","start_word":88,"end_word":91,"sentiment":"positive","sentiment_score":0.47117042541503906}],"average":{"sentiment":"neutral","sentiment_score":-0.08566156575377558}}}}