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I'm calling because I think my phone number is not working. So I just wanted to know, like, is it, like, what do I do with that? It's 997144. Yeah.\n\nIndian phone number.","paragraphs":[{"sentences":[{"text":"Okay.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.01696799509227276},{"text":"I'm calling because I think my phone number is not working.","start":6.3199997,"end":10.719999,"sentiment":"negative","sentiment_score":-0.350229182026603},{"text":"So I just wanted to know, like, is it, like, what do I do with that?","start":10.719999,"end":15.38,"sentiment":"neutral","sentiment_score":-0.19621595414355397},{"text":"It's 997144.","start":19.275,"end":27.055,"sentiment":"neutral","sentiment_score":-0.015131207648664713},{"text":"Yeah.","start":30.669998,"end":30.99,"sentiment":"neutral","sentiment_score":-0.028966575860977173}],"sentiment":"neutral","sentiment_score":-0.2280055888658089,"num_words":31,"start":6.0,"end":30.99},{"sentences":[{"text":"Indian phone number.","start":30.99,"end":32.129997,"sentiment":"neutral","sentiment_score":-0.04324879621466001}],"sentiment":"neutral","sentiment_score":-0.04324879621466001,"num_words":3,"start":30.99,"end":32.129997}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Okay. I'm calling because I think my phone number is not working. So I just wanted to know, like, is it, like, what do I do with that?\n\nChannel 0: What's the phone number?\n\nChannel 1: It's 997144.\n\nChannel 0: Oh, this is a phone number in India.\n\nChannel 1: Yeah. Indian phone number.\n\nChannel 0: Right? Oh, yeah. You have reached a wrong number because this is Airtel AU, a Internet service provider and a mobile plan services only in Australia. About your Indian phone number, you still need to contact your local network, and we are a separate company. It just so happened the same name, but we're not affiliated.\n\nHello?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.5022379159927368},{"text":"Thank you so much for calling your account.","start":0.79999995,"end":2.98,"sentiment":"positive","sentiment_score":0.7652503103017807},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.685217022895813}],"sentiment":"positive","sentiment_score":0.7157028357187907,"channel":0,"num_words":15,"start":0.56,"end":4.42},{"sentences":[{"text":"Okay.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.01696799509227276},{"text":"I'm calling because I think my phone number is not working.","start":6.3199997,"end":10.719999,"sentiment":"negative","sentiment_score":-0.350229182026603},{"text":"So I just wanted to know, like, is it, like, what do I do with that?","start":10.719999,"end":15.38,"sentiment":"neutral","sentiment_score":-0.19621595414355397}],"sentiment":"neutral","sentiment_score":-0.2503194379886346,"channel":1,"num_words":28,"start":6.0,"end":15.38},{"sentences":[{"text":"What's the phone number?","start":16.735,"end":17.955,"sentiment":"neutral","sentiment_score":-0.04286494106054306}],"sentiment":"neutral","sentiment_score":-0.04286494106054306,"channel":0,"num_words":4,"start":16.735,"end":17.955},{"sentences":[{"text":"It's 997144.","start":19.275,"end":27.055,"sentiment":"neutral","sentiment_score":-0.015131207648664713}],"sentiment":"neutral","sentiment_score":-0.015131207648664713,"channel":1,"num_words":2,"start":19.275,"end":27.055},{"sentences":[{"text":"Oh, this is a phone number in India.","start":26.56,"end":29.699999,"sentiment":"neutral","sentiment_score":-0.045708205085247755}],"sentiment":"neutral","sentiment_score":-0.045708205085247755,"channel":0,"num_words":8,"start":26.56,"end":29.699999},{"sentences":[{"text":"Yeah.","start":30.669998,"end":30.99,"sentiment":"neutral","sentiment_score":-0.028966575860977173},{"text":"Indian phone number.","start":30.99,"end":32.129997,"sentiment":"neutral","sentiment_score":-0.04324879621466001}],"sentiment":"neutral","sentiment_score":-0.0396782411262393,"channel":1,"num_words":4,"start":30.669998,"end":32.129997},{"sentences":[{"text":"Right?","start":32.16,"end":32.32,"sentiment":"neutral","sentiment_score":-0.05118364840745926},{"text":"Oh, yeah.","start":32.32,"end":33.059998,"sentiment":"neutral","sentiment_score":-0.1599642038345337},{"text":"You have reached a wrong number because this is Airtel AU, a Internet service provider and a mobile plan services only in Australia.","start":33.52,"end":41.699997,"sentiment":"negative","sentiment_score":-0.408344118491463},{"text":"About your Indian phone number, you still need to contact your local network, and we are a separate company.","start":42.615,"end":49.435,"sentiment":"neutral","sentiment_score":-0.33175476601249293},{"text":"It just so happened the same name, but we're not affiliated.","start":49.575,"end":52.875,"sentiment":"neutral","sentiment_score":-0.25095266103744507}],"sentiment":"negative","sentiment_score":-0.33619368941123995,"channel":0,"num_words":56,"start":32.16,"end":52.875},{"sentences":[{"text":"Hello?","start":59.762875,"end":60.262875,"sentiment":"neutral","sentiment_score":-0.06481228768825531}],"sentiment":"neutral","sentiment_score":-0.06481228768825531,"channel":0,"num_words":1,"start":59.762875,"end":60.262875}]},"summary":{"result":"success","short":"The customer calls for assistance with their phone number, but realizes they have the wrong number. The agent explains that they are a separate company and not affiliated with Airtel AU. The call ends abruptly."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.7016814947128296},{"text":"Okay. I'm calling because I think my phone number is not working. So I just wanted to know, like, is it, like, what do I do with that? What's the phone number? It's 997144. Oh, this is a phone number in India. Yeah. Indian phone number. Right? Oh, yeah.","start_word":15,"end_word":63,"sentiment":"neutral","sentiment_score":-0.1394994556903839},{"text":"You have reached a wrong number because this is Airtel AU, a Internet service provider and a mobile plan services only in Australia.","start_word":64,"end_word":86,"sentiment":"negative","sentiment_score":-0.40561291575431824},{"text":"About your Indian phone number, you still need to contact your local network, and we are a separate company. It just so happened the same name, but we're not affiliated. Hello?","start_word":87,"end_word":117,"sentiment":"neutral","sentiment_score":-0.29347583651542664}],"average":{"sentiment":"neutral","sentiment_score":-0.1333340185659903}}}}