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Good afternoon. This is Maureen from Ertow tech support. Yeah. How can I assist you today?\n\nHello? Can you hear me? Yeah. Mhmm. Mhmm.\n\nMhmm. Okay. I see. Let me just check your account. Can I have your full name, please?\n\nOkay. Is it okay if I put you on hold? Let me just pull out your account. Hello? Hello, Deep?\n\nHello? Yes. Hello. Can you hear me? Yeah.\n\nThank you for waiting. Upon checking your router, it was just sent just today, nine 9AM Wednesday, May 20. But, yeah, it's it's via express postage. So, right now, the status of it is insurance seat received by Australia Post, 11AM, Wednesday, May 20. The location is, Calfield, Northwick.\n\nSo, actually Actually, if we configure your the your current router, it may cause a conflict with the setting once the new router arrives and could create issue when connecting it. So I suggest to avoid any problem, it would be best to wait for the preconfigured router that we have shipped. Okay. I see. 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Hello? Hi. I'm calling in regards to my service I bought yesterday. And my name is Deep. The address is 10734 Ogden Street. Just wondering until my router is arrived because it says it will be arriving by May 25 even after paying $25 extra for express. But is it possible till then I can get the Internet access on my old router? The Prajani. Sure. Thank you. Why you want to go, baby? Yep. I I I I just want to quickly wrap up those things. Just one quick question. Can I transfer it on on my old router until I get a new one? Because it's Australia Post email saves me five times, and it's pretty hard to use the network at the property. That's all good. That's all good. Not a problem. 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Hello? Hi. I'm calling in regards to my service I bought yesterday. And my name is Deep.\n\nThe address is 10734 Ogden Street. Just wondering until my router is arrived because it says it will be arriving by May 25 even after paying $25 extra for express. But is it possible till then I can get the Internet access on my old router? The Prajani. Sure.\n\nThank you. Why you want to go, baby? Yep. I I I I just want to quickly wrap up those things. Just one quick question.\n\nCan I transfer it on on my old router until I get a new one? Because it's Australia Post email saves me five times, and it's pretty hard to use the network at the property. That's all good. That's all good. Not a problem.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.2365037500858307},{"text":"Hello?","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.022833868861198425},{"text":"Hi.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.031594038009643555},{"text":"I'm calling in regards to my service I bought yesterday.","start":13.1449995,"end":16.605,"sentiment":"neutral","sentiment_score":0.04206158760935068},{"text":"And my name is Deep.","start":20.105,"end":21.305,"sentiment":"neutral","sentiment_score":0.03264341205358505}],"sentiment":"neutral","sentiment_score":0.04859803296211693,"num_words":18,"start":4.88,"end":21.305},{"sentences":[{"text":"The address is 10734 Ogden Street.","start":21.305,"end":23.965,"sentiment":"neutral","sentiment_score":0.02882180331895749},{"text":"Just wondering until my router is arrived because it says it will be arriving by May 25 even after paying $25 extra for express.","start":25.949999,"end":38.769997,"sentiment":"neutral","sentiment_score":-0.007160645754386981},{"text":"But is it possible till then I can get the Internet access on my old router?","start":40.715,"end":45.535004,"sentiment":"neutral","sentiment_score":-0.02374927664641291},{"text":"The Prajani.","start":53.515,"end":54.335003,"sentiment":"neutral","sentiment_score":0.013277131598442795},{"text":"Sure.","start":59.35,"end":59.829998,"sentiment":"neutral","sentiment_score":0.15061113238334656}],"sentiment":"neutral","sentiment_score":-0.0041173001827330006,"num_words":49,"start":21.305,"end":59.829998},{"sentences":[{"text":"Thank you.","start":59.829998,"end":60.649998,"sentiment":"neutral","sentiment_score":0.2987295389175415},{"text":"Why you want to go, baby?","start":93.479996,"end":95.1,"sentiment":"neutral","sentiment_score":0.10084380333622296},{"text":"Yep.","start":183.59001,"end":184.09001,"sentiment":"neutral","sentiment_score":0.08004920184612274},{"text":"I I I I just want to quickly wrap up those things.","start":197.47,"end":214.635,"sentiment":"neutral","sentiment_score":0.017351796229680378},{"text":"Just one quick question.","start":214.69499,"end":215.995,"sentiment":"neutral","sentiment_score":-0.023317244369536638}],"sentiment":"neutral","sentiment_score":0.055900947079062464,"num_words":25,"start":59.829998,"end":215.995},{"sentences":[{"text":"Can I transfer it on on my old router until I get a new one?","start":216.295,"end":220.795,"sentiment":"neutral","sentiment_score":-0.04114524498581886},{"text":"Because it's Australia Post email saves me five times, and it's pretty hard to use the network at the property.","start":244.935,"end":251.675,"sentiment":"negative","sentiment_score":-0.38715151101350787},{"text":"That's all good.","start":267.95502,"end":272.375,"sentiment":"neutral","sentiment_score":-0.19697479406992593},{"text":"That's all good.","start":275.475,"end":276.195,"sentiment":"neutral","sentiment_score":0.21584769090016684},{"text":"Not a problem.","start":276.195,"end":276.83502,"sentiment":"neutral","sentiment_score":0.24321416020393372}],"sentiment":"neutral","sentiment_score":-0.17213517554442992,"num_words":44,"start":216.295,"end":276.83502},{"sentences":[{"text":"Thank you.","start":276.83502,"end":277.575,"sentiment":"positive","sentiment_score":0.3573480546474457}],"sentiment":"positive","sentiment_score":0.3573480546474457,"num_words":2,"start":276.83502,"end":277.575}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertow\n\nChannel 1: Hi.\n\nChannel 0: tech support. Yeah. How can I assist you today? Hello? Can you hear me?\n\nChannel 1: Hello? Hi. I'm calling in regards to my service I bought yesterday.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: And my name is Deep. The address is 10734 Ogden Street.\n\nChannel 0: Mhmm.\n\nChannel 1: Just wondering until my router is arrived because it says it will be arriving by May 25 even after paying $25 extra for express.\n\nChannel 0: Mhmm.\n\nChannel 1: But is it possible till then I can get the Internet access on my old router?\n\nChannel 0: Okay. I see. Let me just check your account. Can I have your full name, please?\n\nChannel 1: The Prajani.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just pull out your account.\n\nChannel 1: Sure. Thank you. Why you want to go, baby?\n\nChannel 0: Hello? Hello, Deep? Hello? Yes. Hello.\n\nCan you hear me? Yeah. Thank you for waiting. Upon checking your router, it was just sent just today,\n\nChannel 1: Yep.\n\nChannel 0: nine 9AM Wednesday, May 20. But, yeah, it's it's via express postage. So, right now, the status of it is\n\nChannel 1: I\n\nChannel 0: insurance seat received by Australia Post, 11AM, Wednesday, May 20. The location is, Calfield, Northwick. So, actually\n\nChannel 1: I I I just want to quickly wrap up those things. Just one quick question. Can I transfer it on on my old router until I get a new one?\n\nChannel 0: Actually, if we configure your the your current router, it may cause a conflict with the setting once the new router arrives and could create issue when connecting it. So I suggest to avoid any problem, it would be best to wait for the preconfigured router that we have shipped.\n\nChannel 1: Because it's Australia Post email saves me five times, and it's pretty hard to use the network at the property.\n\nChannel 0: Okay. I see. But if it's best if we just wait for the router, actually, because if you're not that tech savvy, you'll be having a hard time also configuring it, and we\n\nChannel 1: That's\n\nChannel 0: might\n\nChannel 1: all\n\nChannel 0: there might be issue with the\n\nChannel 1: good.\n\nChannel 0: conflict with the two routers if you try it.\n\nChannel 1: That's all good. Not a problem. 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He asked if he could get his internet access on his old router until he gets a new one. The representative, Maureen, checked his account and informed him that his router was just sent out and should arrive by May 20th. She suggested waiting until the new router arrives to avoid conflict with the setting and that he could configure his current router without any problems."},"intents":{"segments":[{"text":"How can I assist you today? Hello?","start_word":12,"end_word":18,"intents":[{"intent":"Assist with router","confidence_score":0.033941604}]},{"text":"Let me just check your account. Can I have your full name, please? 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I'm calling in regards to my service I bought yesterday. Yeah. Mhmm. And my name is Deep. The address is 10734 Ogden Street. Mhmm. Just wondering until my router is arrived because it says it will be arriving by May 25 even after paying $25 extra for express. Mhmm. But is it possible till then I can get the Internet access on my old router? Okay. I see. Let me just check your account. Can I have your full name, please? The Prajani. Okay. Is it okay if I put you on hold? Let me just pull out your account. Sure. Thank you. Why you want to go, baby? Hello? Hello, Deep? Hello? Yes. Hello. Can you hear me? Yeah. Thank you for waiting. Upon checking your router, it was just sent just today, Yep. nine 9AM Wednesday, May 20. But, yeah, it's it's via express postage. So, right now, the status of it is I insurance seat received by Australia Post, 11AM, Wednesday, May 20. The location is, Calfield, Northwick. So, actually I I I just want to quickly wrap up those things. Just one quick question. Can I transfer it on on my old router until I get a new one?","start_word":0,"end_word":227,"sentiment":"neutral","sentiment_score":0.05291615426540375},{"text":"Actually, if we configure your the your current router, it may cause a conflict with the setting once the new router arrives and could create issue when connecting it.","start_word":228,"end_word":256,"sentiment":"negative","sentiment_score":-0.3969149887561798},{"text":"So I suggest to avoid any problem, it would be best to wait for the preconfigured router that we have shipped.","start_word":257,"end_word":277,"sentiment":"neutral","sentiment_score":-0.2754652798175812},{"text":"Because it's Australia Post email saves me five times, and it's pretty hard to use the network at the property.","start_word":278,"end_word":297,"sentiment":"negative","sentiment_score":-0.3873017728328705},{"text":"Okay. I see. But if it's best if we just wait for the router, actually, because if you're not that tech savvy, you'll be having a hard time also configuring it, and we That's might all there might be issue with the good. conflict with the two routers if you try it. That's all good. Not a problem.","start_word":298,"end_word":355,"sentiment":"neutral","sentiment_score":-0.20267808437347412},{"text":"Thank you.","start_word":356,"end_word":357,"sentiment":"positive","sentiment_score":0.3541604280471802},{"text":"Yeah.","start_word":358,"end_word":358,"sentiment":"neutral","sentiment_score":0.12664690613746643}],"average":{"sentiment":"neutral","sentiment_score":-0.06023420715332031}}}}