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Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.32,"end":2.82,"sentiment":"negative","sentiment_score":-0.34537035785615444},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.4399998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.11917336391551155}],"sentiment":"neutral","sentiment_score":-0.2014268162575635,"num_words":22,"start":0.32,"end":7.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message,\n\nChannel 0: A short\n\nChannel 1: and\n\nChannel 0: message\n\nChannel 1: it will be sent\n\nChannel 0: and\n\nChannel 1: as\n\nChannel 0: an incident\n\nChannel 1: an audio\n\nChannel 0: as\n\nChannel 1: message.\n\nChannel 0: an audio message. Hi, Neil. This is Maddie. I just missed your call. I can just give you a quick update that we have managed to get the site to work.\n\nSo we've just added a bond in on the south of the driveway just to keep some of the flows off the neighboring property, and we've been able to make it. There's no off-site impacts. So now we'll just put it all in a report, and we should be able to get that to you early next week. Yep. Thank you.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.32,"end":2.82,"sentiment":"negative","sentiment_score":-0.34537035785615444},{"text":"Please leave a short message,","start":3.4399998,"end":4.98,"sentiment":"neutral","sentiment_score":-0.16699134707450866}],"sentiment":"neutral","sentiment_score":-0.2767630460170599,"channel":1,"num_words":13,"start":0.32,"end":4.98},{"sentences":[{"text":"A short","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":-0.052554501220583916}],"sentiment":"neutral","sentiment_score":-0.052554501220583916,"channel":0,"num_words":2,"start":4.64,"end":5.12},{"sentences":[{"text":"and","start":5.04,"end":5.2799997,"sentiment":"neutral","sentiment_score":-0.048596128821372986}],"sentiment":"neutral","sentiment_score":-0.048596128821372986,"channel":1,"num_words":1,"start":5.04,"end":5.2799997},{"sentences":[{"text":"message","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.07857798784971237}],"sentiment":"neutral","sentiment_score":-0.07857798784971237,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"it will be sent","start":5.2799997,"end":6.08,"sentiment":"neutral","sentiment_score":-0.07919178530573845}],"sentiment":"neutral","sentiment_score":-0.07919178530573845,"channel":1,"num_words":4,"start":5.2799997,"end":6.08},{"sentences":[{"text":"and","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":-0.08820289373397827}],"sentiment":"neutral","sentiment_score":-0.08820289373397827,"channel":0,"num_words":1,"start":5.8399997,"end":6.08},{"sentences":[{"text":"as","start":6.08,"end":6.24,"sentiment":"neutral","sentiment_score":-0.10101331025362016}],"sentiment":"neutral","sentiment_score":-0.10101331025362016,"channel":1,"num_words":1,"start":6.08,"end":6.24},{"sentences":[{"text":"an incident","start":6.08,"end":6.66,"sentiment":"neutral","sentiment_score":-0.08051970973610878}],"sentiment":"neutral","sentiment_score":-0.08051970973610878,"channel":0,"num_words":2,"start":6.08,"end":6.66},{"sentences":[{"text":"an audio","start":6.24,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.1294635310769081}],"sentiment":"neutral","sentiment_score":-0.1294635310769081,"channel":1,"num_words":2,"start":6.24,"end":6.7999997},{"sentences":[{"text":"as","start":6.72,"end":6.8799996,"sentiment":"neutral","sentiment_score":-0.08373159170150757}],"sentiment":"neutral","sentiment_score":-0.08373159170150757,"channel":0,"num_words":1,"start":6.72,"end":6.8799996},{"sentences":[{"text":"message.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.10816671699285509}],"sentiment":"neutral","sentiment_score":-0.10816671699285509,"channel":1,"num_words":1,"start":6.7999997,"end":7.2999997},{"sentences":[{"text":"an audio message.","start":6.8799996,"end":8.02,"sentiment":"neutral","sentiment_score":-0.036955296993255615},{"text":"Hi, Neil.","start":9.28,"end":9.84,"sentiment":"neutral","sentiment_score":0.0731973648071289},{"text":"This is Maddie.","start":9.84,"end":10.559999,"sentiment":"neutral","sentiment_score":0.09029474730292956},{"text":"I just missed your call.","start":10.559999,"end":11.78,"sentiment":"neutral","sentiment_score":-0.03359209224581718},{"text":"I can just give you a quick update that we have managed to get the site to work.","start":12.08,"end":16.755,"sentiment":"positive","sentiment_score":0.37619124352931976}],"sentiment":"neutral","sentiment_score":0.2228998388013532,"channel":0,"num_words":31,"start":6.8799996,"end":16.755},{"sentences":[{"text":"So we've just added a bond in on the south of the driveway just to keep some of the flows off the neighboring property, and we've been able to make it.","start":16.755,"end":24.435,"sentiment":"positive","sentiment_score":0.42036145540975756},{"text":"There's no off-site impacts.","start":24.435,"end":25.735,"sentiment":"neutral","sentiment_score":0.28282173350453377},{"text":"So now we'll just put it all in a report, and we should be able to get that to you early next week.","start":26.158937,"end":31.778938,"sentiment":"positive","sentiment_score":0.3980673979157987},{"text":"Yep.","start":32.718937,"end":33.218937,"sentiment":"positive","sentiment_score":0.4013698101043701},{"text":"Thank you.","start":33.358936,"end":34.098938,"sentiment":"positive","sentiment_score":0.5937551856040955}],"sentiment":"positive","sentiment_score":0.40831020303436966,"channel":0,"num_words":61,"start":16.755,"end":34.098938}]},"summary":{"result":"success","short":"The customer's call is answered by an automated message stating that the person they are trying to reach is not available and to leave a short message. The agent, Maddie, updates the customer, Neil, that they have managed to get the site to work and have added a bond to keep the flow off the neighboring property, and they should be able to get it to the customer early next week."},"intents":{"segments":[{"text":"I can just give you a quick update that we have managed to get the site to work. So we've just added a bond in on the south of the driveway just to keep some of the flows off the neighboring property, and we've been able to make it. There's no off-site impacts. So now we'll just put it all in a report, and we should be able to get that to you early next week.","start_word":42,"end_word":117,"intents":[{"intent":"Update site and document impact","confidence_score":0.00021493554}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.3576931059360504},{"text":"Please leave a short message, A short and message it will be sent and an as incident an audio as message. an audio message. Hi, Neil. This is Maddie. I just missed your call.","start_word":8,"end_word":41,"sentiment":"neutral","sentiment_score":-0.04966707155108452},{"text":"I can just give you a quick update that we have managed to get the site to work. 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