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Because upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor. Okay. I think you're referring to the NTT box. That is the network termination device, which you'll be you'll still be needing a router connected to that box for you to establish a connection. Mhmm. Yeah. May I know from who? AKSE. Yeah. But upon checking here, there's you'll still be needing a router. Sorry? You go by yeah. So is your router has an antenna? Okay. I see. So we're just changing Internet service provider? Yeah. And you already have a router using before? Okay. I see. We can check that one. May I know what plan do you want to proceed? Yeah. It's $59.45 for the first six months. And for the contract, yep. Okay. So just to inform you that since you're choosing a month a twenty four month contract, and if you'll be canceling within the contract term, there'll be a cancellation fee of $120 plus GST and your outstanding balance on that time. Yeah. So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited. It's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free. Yeah. And so for the upfront payment, have you already processed one, or you did not made any payment again? Sorry? Okay. Do you want me to just inform our accounts department regarding this for them to send you an invoice for their front payment? Okay. Sure. I'll inform them. So for the front payment, you just need to settle the plan price, which is $59.45. Okay. May I know what part? Is it for the upfront payment? Mhmm. Yeah. Actually, it was endorsed by me. And did he ask you the upfront payment? He said no upfront payment for this plan? Okay. I'll just coordinate this to the back end team, then we'll update you once the service is activated. Okay. Thank you. Bye. 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Hello. Good afternoon. This is Maureen from Airtel tech support. We just wanted, to confirm about your order from us, Airtel, for an Internet circuit.\n\nYeah. Because upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor. Okay. I think you're referring to the NTT box. That is the network termination device, which you'll be you'll still be needing a router connected to that box for you to establish a connection.\n\nMhmm. Yeah. May I know from who? AKSE. Yeah.\n\nBut upon checking here, there's you'll still be needing a router. Sorry? You go by yeah. So is your router has an antenna? Okay.\n\nI see. So we're just changing Internet service provider? Yeah. And you already have a router using before? Okay.\n\nI see. We can check that one. May I know what plan do you want to proceed? Yeah. It's $59.45 for the first six months.\n\nAnd for the contract, yep. Okay. So just to inform you that since you're choosing a month a twenty four month contract, and if you'll be canceling within the contract term, there'll be a cancellation fee of $120 plus GST and your outstanding balance on that time. Yeah. So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited.\n\nIt's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free. Yeah. And so for the upfront payment, have you already processed one, or you did not made any payment again? Sorry? Okay.\n\nDo you want me to just inform our accounts department regarding this for them to send you an invoice for their front payment? Okay. Sure. I'll inform them. So for the front payment, you just need to settle the plan price, which is $59.45.\n\nOkay. May I know what part? Is it for the upfront payment? Mhmm. Yeah.\n\nActually, it was endorsed by me. And did he ask you the upfront payment? He said no upfront payment for this plan? Okay. I'll just coordinate this to the back end team, then we'll update you once the service is activated.\n\nOkay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1779138147830963},{"text":"Hello.","start":4.3199997,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.19245964288711548},{"text":"Good afternoon.","start":5.2799997,"end":6.02,"sentiment":"positive","sentiment_score":0.3394334763288498},{"text":"This is Maureen from Airtel tech support.","start":6.08,"end":9.059999,"sentiment":"neutral","sentiment_score":0.23154012645993913},{"text":"We just wanted, to confirm about your order from us, Airtel, for an Internet circuit.","start":9.599999,"end":16.215,"sentiment":"neutral","sentiment_score":0.20464522118369738}],"sentiment":"neutral","sentiment_score":0.22075767743472868,"num_words":26,"start":4.0,"end":16.215},{"sentences":[{"text":"Yeah.","start":16.675,"end":17.175,"sentiment":"neutral","sentiment_score":0.026502296328544617},{"text":"Because upon checking here, there's no, chosen plan included 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antenna?","start":93.65,"end":97.595,"sentiment":"neutral","sentiment_score":-0.030096853684101785},{"text":"Okay.","start":104.134995,"end":104.455,"sentiment":"neutral","sentiment_score":-0.03974131494760513}],"sentiment":"neutral","sentiment_score":-0.04648015873196224,"num_words":24,"start":71.225,"end":104.455},{"sentences":[{"text":"I see.","start":104.455,"end":105.115,"sentiment":"neutral","sentiment_score":-0.04580967500805855},{"text":"So we're just changing Internet service provider?","start":105.895,"end":111.63,"sentiment":"neutral","sentiment_score":-0.048963531851768494},{"text":"Yeah.","start":117.45,"end":117.77,"sentiment":"neutral","sentiment_score":-0.05779080837965011},{"text":"And you already have a router using before?","start":117.77,"end":121.63,"sentiment":"neutral","sentiment_score":-0.03257100540213287},{"text":"Okay.","start":124.284996,"end":124.604996,"sentiment":"neutral","sentiment_score":0.023026149719953537}],"sentiment":"neutral","sentiment_score":-0.03840509341343453,"num_words":19,"start":104.455,"end":124.604996},{"sentences":[{"text":"I see.","start":124.604996,"end":124.924995,"sentiment":"neutral","sentiment_score":0.026728546246886253},{"text":"We can check that one.","start":124.924995,"end":126.705,"sentiment":"neutral","sentiment_score":0.03768502473831177},{"text":"May I know what plan do you want to proceed?","start":127.165,"end":130.145,"sentiment":"neutral","sentiment_score":0.025410368293523788},{"text":"Yeah.","start":141.36,"end":141.76001,"sentiment":"neutral","sentiment_score":-0.01528501883149147},{"text":"It's $59.45 for the first six months.","start":141.76001,"end":145.94,"sentiment":"neutral","sentiment_score":-0.02624239878995078}],"sentiment":"neutral","sentiment_score":0.011880163550376893,"num_words":25,"start":124.604996,"end":145.94},{"sentences":[{"text":"And for the contract, yep.","start":146.8,"end":158.055,"sentiment":"neutral","sentiment_score":-0.026362650841474534},{"text":"Okay.","start":158.11499,"end":158.61499,"sentiment":"neutral","sentiment_score":-0.008282942697405815},{"text":"So just to inform you that since you're choosing a month a twenty four month contract, and if you'll be canceling within the contract term, there'll be a cancellation fee of $120 plus GST and your outstanding balance on that time.","start":158.67499,"end":179.175,"sentiment":"neutral","sentiment_score":-0.12554406606387802},{"text":"Yeah.","start":181.315,"end":181.795,"sentiment":"neutral","sentiment_score":0.11204101145267488},{"text":"So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited.","start":181.795,"end":190.85501,"sentiment":"neutral","sentiment_score":0.24409020319581032}],"sentiment":"neutral","sentiment_score":-0.004317026914042585,"num_words":68,"start":146.8,"end":190.85501},{"sentences":[{"text":"It's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free.","start":192.12001,"end":204.615,"sentiment":"neutral","sentiment_score":0.15672211504230896},{"text":"Yeah.","start":207.795,"end":208.295,"sentiment":"neutral","sentiment_score":0.05488019436597824},{"text":"And so for the upfront payment, have you already processed one, or you did not made any payment again?","start":208.355,"end":216.99,"sentiment":"neutral","sentiment_score":-0.030662277713418007},{"text":"Sorry?","start":222.59001,"end":223.09001,"sentiment":"neutral","sentiment_score":-0.26121172308921814},{"text":"Okay.","start":230.25499,"end":230.655,"sentiment":"neutral","sentiment_score":-0.053374551236629486}],"sentiment":"neutral","sentiment_score":0.06345742183696965,"num_words":46,"start":192.12001,"end":230.655},{"sentences":[{"text":"Do you want me to just inform our accounts department regarding this for them to send you an invoice for their front payment?","start":230.655,"end":238.035,"sentiment":"neutral","sentiment_score":-0.022600203590548557},{"text":"Okay.","start":240.575,"end":240.89499,"sentiment":"neutral","sentiment_score":0.03258766606450081},{"text":"Sure.","start":240.89499,"end":241.215,"sentiment":"neutral","sentiment_score":0.07328815758228302},{"text":"I'll inform them.","start":241.215,"end":242.355,"sentiment":"neutral","sentiment_score":0.0584475447734197},{"text":"So for the front payment, you just need to settle the plan price, which is $59.45.","start":242.86,"end":251.76001,"sentiment":"neutral","sentiment_score":0.017636211356148124}],"sentiment":"neutral","sentiment_score":0.0009907535700635476,"num_words":44,"start":230.655,"end":251.76001},{"sentences":[{"text":"Okay.","start":261.945,"end":262.445,"sentiment":"neutral","sentiment_score":-0.05166728049516678},{"text":"May I know what part?","start":263.785,"end":265.725,"sentiment":"neutral","sentiment_score":-0.04220326989889145},{"text":"Is it for the upfront payment?","start":267.065,"end":269.805,"sentiment":"neutral","sentiment_score":-0.052400326977173485},{"text":"Mhmm.","start":280.13,"end":280.63,"sentiment":"neutral","sentiment_score":-0.05390308052301407},{"text":"Yeah.","start":288.895,"end":289.395,"sentiment":"neutral","sentiment_score":-0.003797367215156555}],"sentiment":"neutral","sentiment_score":-0.045341859970773966,"num_words":14,"start":261.945,"end":289.395},{"sentences":[{"text":"Actually, it was endorsed by me.","start":289.855,"end":294.355,"sentiment":"neutral","sentiment_score":-0.0074942512437701225},{"text":"And did he ask you the upfront payment?","start":296.895,"end":300.035,"sentiment":"neutral","sentiment_score":-0.03944648732431233},{"text":"He said no upfront payment for this plan?","start":304.99,"end":307.65,"sentiment":"neutral","sentiment_score":-0.13138463720679283},{"text":"Okay.","start":310.90997,"end":311.40997,"sentiment":"neutral","sentiment_score":0.10820254683494568},{"text":"I'll just coordinate this to the back end team, then we'll update you once the service is activated.","start":311.62997,"end":319.14502,"sentiment":"neutral","sentiment_score":0.12039889726373884}],"sentiment":"neutral","sentiment_score":0.02106751692367763,"num_words":41,"start":289.855,"end":319.14502},{"sentences":[{"text":"Okay.","start":323.285,"end":323.68503,"sentiment":"neutral","sentiment_score":0.27377378940582275},{"text":"Thank you.","start":323.68503,"end":324.40503,"sentiment":"positive","sentiment_score":0.4591723382472992},{"text":"Bye.","start":324.40503,"end":324.725,"sentiment":"positive","sentiment_score":0.3812795281410218},{"text":"Have a great day.","start":324.725,"end":325.785,"sentiment":"positive","sentiment_score":0.5403586104512215}],"sentiment":"positive","sentiment_score":0.4668540544807911,"num_words":8,"start":323.285,"end":325.785}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Jason. Yes? Yes? No. I think I mentioned online that there's already a gigabyte router screwed into the wall. Yeah. Okay. I've just got a text message from someone else saying that the service is ordered waiting application. Someone in your company. I was chatting on. But I'm just moving over from Rush Broadband. I'm moving over from Rush Broadband, and they didn't need the router because you're all on the Gigafine network, aren't you? No. It's never needed one. That's right. Yeah. I was just I didn't like dealing with Rush Broadband, so I come over to you. Yep. It was the $25.25. I think it was $50 or something a month on a twenty four month contract. Yeah. It was twenty four months after Okay. Okay. No worries. No. When I was speaking when I was speaking to the guy online, I said I couldn't pay today. When I was speaking to Craig online, he I told him that I couldn't pay today. Yes, please. Sorry. I'm confused. Yes. I'm because I'm I'm talking to someone by text message in your in your company that's activating the service. I'm not sure why why you're actually calling. They set up the account for me online. No. It's gonna get it through. Yeah. Yeah. That's right. Okay. No 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This is Jason. Yes? Yes? No.\n\nI think I mentioned online that there's already a gigabyte router screwed into the wall. Yeah. Okay. I've just got a text message from someone else saying that the service is ordered waiting application. Someone in your company.\n\nI was chatting on. But I'm just moving over from Rush Broadband. I'm moving over from Rush Broadband, and they didn't need the router because you're all on the Gigafine network, aren't you? No. It's never needed one.\n\nThat's right. Yeah. I was just I didn't like dealing with Rush Broadband, so I come over to you. Yep. It was the $25.25.\n\nI think it was $50 or something a month on a twenty four month contract. Yeah. It was twenty four months after Okay. Okay. No worries.\n\nNo. When I was speaking when I was speaking to the guy online, I said I couldn't pay today. When I was speaking to Craig online, he I told him that I couldn't pay today. Yes, please. Sorry.\n\nI'm confused. Yes. 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This is Jason.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. We just wanted, to confirm about your order from us, Airtel, for an Internet\n\nChannel 1: Yes?\n\nChannel 0: circuit. Yeah.\n\nChannel 1: Yes?\n\nChannel 0: Because upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor.\n\nChannel 1: No. I think I mentioned online that there's already a gigabyte router screwed into the wall.\n\nChannel 0: Okay. I think you're referring to the NTT box. That is the\n\nChannel 1: Yeah.\n\nChannel 0: network termination device, which you'll be you'll still be needing a router connected to that box for you to establish a connection.\n\nChannel 1: Okay. I've just got a text message from someone else saying that the service is ordered waiting application.\n\nChannel 0: Mhmm. Yeah. May I know from who?\n\nChannel 1: Someone in your company. I\n\nChannel 0: AKSE.\n\nChannel 1: was chatting on.\n\nChannel 0: Yeah. But upon checking here, there's you'll still be needing a router.\n\nChannel 1: But I'm just moving over from Rush Broadband.\n\nChannel 0: Sorry?\n\nChannel 1: I'm moving over from Rush Broadband, and they didn't need the router because you're all on the Gigafine network, aren't you?\n\nChannel 0: You go by yeah. So is your router has an antenna?\n\nChannel 1: No. It's never needed one.\n\nChannel 0: Okay. I see. So we're just changing Internet service provider?\n\nChannel 1: That's right. Yeah. I was just I didn't like dealing with Rush Broadband, so\n\nChannel 0: Yeah. And you already have a router using before?\n\nChannel 1: I come over to you. Yep.\n\nChannel 0: Okay. I see. We can check that one. May I know what plan do you want to proceed?\n\nChannel 1: It was the $25.25. I think it was $50 or something a month on a twenty four month contract.\n\nChannel 0: Yeah. It's $59.45 for the first six months. And for the contract,\n\nChannel 1: Yeah. It was twenty four months after\n\nChannel 0: yep. Okay. So just to inform you that since you're choosing a month a twenty four month contract, and if you'll be canceling within the contract term, there'll be a cancellation fee of $120 plus GST and your outstanding balance on that time.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited. It's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yeah. And so for the upfront payment, have you already processed one, or you did\n\nChannel 1: No.\n\nChannel 0: not\n\nChannel 1: When I\n\nChannel 0: made\n\nChannel 1: was speaking\n\nChannel 0: any payment again?\n\nChannel 1: when I was speaking to the guy online, I said I couldn't pay today.\n\nChannel 0: Sorry?\n\nChannel 1: When I was speaking to Craig online, he I told him that I couldn't pay today.\n\nChannel 0: Okay. Do you want me to just inform our accounts department regarding this for them to send you an invoice for their front payment?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Sure. I'll inform them. So for the front payment, you just need to settle the plan price, which is $59.45.\n\nChannel 1: Sorry. I'm confused.\n\nChannel 0: Okay. May I know what part? Is it for the upfront payment?\n\nChannel 1: Yes. I'm because I'm I'm talking to someone by text message in your in your company that's activating\n\nChannel 0: Mhmm.\n\nChannel 1: the service. I'm not sure why why you're actually calling. They set up the account for me online.\n\nChannel 0: Yeah. Actually, it was endorsed by me. And did he ask you the upfront payment?\n\nChannel 1: No. It's gonna get it through.\n\nChannel 0: He said no upfront payment for this plan?\n\nChannel 1: Yeah. Yeah. That's right.\n\nChannel 0: Okay. I'll just coordinate this to the back end team, then we'll update you once the service is activated.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.25871776044368744},{"text":"This is Jason.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.16345264514287314}],"sentiment":"neutral","sentiment_score":0.20155869126319886,"channel":1,"num_words":5,"start":1.68,"end":2.8999999},{"sentences":[{"text":"Yes.","start":4.0,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1779138147830963},{"text":"Hello.","start":4.3199997,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.19245964288711548},{"text":"Good afternoon.","start":5.2799997,"end":6.02,"sentiment":"positive","sentiment_score":0.3394334763288498},{"text":"This is Maureen from Airtel tech support.","start":6.08,"end":9.059999,"sentiment":"neutral","sentiment_score":0.23154012645993913},{"text":"We just wanted, to confirm about your order from us, Airtel, for an 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upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor.","start":17.955,"end":25.814999,"sentiment":"neutral","sentiment_score":-0.16183198635515414}],"sentiment":"neutral","sentiment_score":-0.16183198635515414,"channel":0,"num_words":19,"start":17.955,"end":25.814999},{"sentences":[{"text":"No.","start":28.485,"end":28.965,"sentiment":"neutral","sentiment_score":-0.30011266469955444},{"text":"I think I mentioned online that there's already a gigabyte router screwed into the wall.","start":28.965,"end":35.29,"sentiment":"neutral","sentiment_score":-0.23853238622347514}],"sentiment":"neutral","sentiment_score":-0.2423811536282301,"channel":1,"num_words":16,"start":28.485,"end":35.29},{"sentences":[{"text":"Okay.","start":36.74,"end":37.06,"sentiment":"neutral","sentiment_score":-0.03985941410064697},{"text":"I think you're referring to the NTT 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service.","start":280.15,"end":280.71,"sentiment":"neutral","sentiment_score":-0.08716633915901184},{"text":"I'm not sure why why you're actually calling.","start":280.71,"end":283.13,"sentiment":"neutral","sentiment_score":-0.17554892227053642},{"text":"They set up the account for me online.","start":284.55,"end":286.41,"sentiment":"neutral","sentiment_score":-0.050767474342137575}],"sentiment":"neutral","sentiment_score":-0.11027021395663421,"channel":1,"num_words":18,"start":280.15,"end":286.41},{"sentences":[{"text":"Yeah.","start":288.895,"end":289.395,"sentiment":"neutral","sentiment_score":-0.003797367215156555},{"text":"Actually, it was endorsed by me.","start":289.855,"end":294.355,"sentiment":"neutral","sentiment_score":-0.0074942512437701225},{"text":"And did he ask you the upfront payment?","start":296.895,"end":300.035,"sentiment":"neutral","sentiment_score":-0.03944648732431233}],"sentiment":"neutral","sentiment_score":-0.024288984884818395,"channel":0,"num_words":15,"start":288.895,"end":300.035},{"sentences":[{"text":"No.","start":301.38998,"end":301.63,"sentiment":"neutral","sentiment_score":-0.14713159203529358},{"text":"It's gonna get it through.","start":301.63,"end":302.84998,"sentiment":"neutral","sentiment_score":-0.11960129886865616}],"sentiment":"neutral","sentiment_score":-0.12418968106309573,"channel":1,"num_words":6,"start":301.38998,"end":302.84998},{"sentences":[{"text":"He said no upfront payment for this plan?","start":304.99,"end":307.65,"sentiment":"neutral","sentiment_score":-0.13138463720679283}],"sentiment":"neutral","sentiment_score":-0.13138463720679283,"channel":0,"num_words":8,"start":304.99,"end":307.65},{"sentences":[{"text":"Yeah.","start":307.94998,"end":308.27,"sentiment":"neutral","sentiment_score":-0.0043820571154356},{"text":"Yeah.","start":308.27,"end":308.59,"sentiment":"neutral","sentiment_score":0.02629220485687256},{"text":"That's right.","start":308.59,"end":309.49,"sentiment":"neutral","sentiment_score":0.07619848102331161}],"sentiment":"neutral","sentiment_score":0.04357677744701505,"channel":1,"num_words":4,"start":307.94998,"end":309.49},{"sentences":[{"text":"Okay.","start":310.90997,"end":311.40997,"sentiment":"neutral","sentiment_score":0.10820254683494568},{"text":"I'll just coordinate this to the back end team, then we'll update you once the service is activated.","start":311.62997,"end":319.14502,"sentiment":"neutral","sentiment_score":0.12039889726373884}],"sentiment":"neutral","sentiment_score":0.11975698408327605,"channel":0,"num_words":19,"start":310.90997,"end":319.14502},{"sentences":[{"text":"Okay.","start":321.285,"end":321.765,"sentiment":"neutral","sentiment_score":0.12534815073013306},{"text":"No worries.","start":321.765,"end":322.505,"sentiment":"neutral","sentiment_score":0.17697913199663162}],"sentiment":"neutral","sentiment_score":0.15976880490779877,"channel":1,"num_words":3,"start":321.285,"end":322.505},{"sentences":[{"text":"Okay.","start":323.285,"end":323.68503,"sentiment":"neutral","sentiment_score":0.27377378940582275},{"text":"Thank you.","start":323.68503,"end":324.40503,"sentiment":"positive","sentiment_score":0.4591723382472992},{"text":"Bye.","start":324.40503,"end":324.725,"sentiment":"positive","sentiment_score":0.3812795281410218},{"text":"Have a great day.","start":324.725,"end":325.785,"sentiment":"positive","sentiment_score":0.5403586104512215}],"sentiment":"positive","sentiment_score":0.4668540544807911,"channel":0,"num_words":8,"start":323.285,"end":325.785}]},"summary":{"result":"success","short":"A representative from Airtel tech support called to confirm the customer's internet order and informed them that they will need a router and contractor. The customer was confused about the service and was told they can cancel if they cancel within the contract term. The representative informed the customer of a cancellation fee and provided a quote for the first six months of the service. The customer was instructed to settle the plan price and the service will be activated once activated."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. We just wanted, to confirm about your order from us, Airtel, for an Internet Yes? circuit.","start_word":9,"end_word":31,"intents":[{"intent":"Confirm order","confidence_score":0.6592118}]},{"text":"Because upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor.","start_word":34,"end_word":52,"intents":[{"intent":"Check router","confidence_score":0.37512448},{"intent":"Check router availability","confidence_score":0.0030751354}]},{"text":"So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited. It's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free. Okay.","start_word":336,"end_word":380,"intents":[{"intent":"Confirm pricing and setup","confidence_score":0.00005260399}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Jason. Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. We just wanted, to confirm about your order from us, Airtel, for an Internet Yes? circuit. Yeah. Yes? Because upon checking here, there's no, chosen plan included and if you'll be needing a router and a contractor. No. I think I mentioned online that there's already a gigabyte router screwed into the wall. Okay. I think you're referring to the NTT box. That is the Yeah. network termination device, which you'll be you'll still be needing a router connected to that box for you to establish a connection. Okay. I've just got a text message from someone else saying that the service is ordered waiting application. Mhmm. Yeah. May I know from who? Someone in your company. I AKSE. was chatting on. Yeah. But upon checking here, there's you'll still be needing a router. But I'm just moving over from Rush Broadband. Sorry? I'm moving over from Rush Broadband, and they didn't need the router because you're all on the Gigafine network, aren't you? You go by yeah. So is your router has an antenna? No. It's never needed one. Okay. I see. So we're just changing Internet service provider? That's right. Yeah. I was just I didn't like dealing with Rush Broadband, so Yeah. And you already have a router using before? I come over to you. Yep. Okay. I see. We can check that one. May I know what plan do you want to proceed? It was the $25.25. I think it was $50 or something a month on a twenty four month contract. Yeah. It's $59.45 for the first six months. And for the contract, Yeah. It was twenty four months after yep. Okay. So just to inform you that since you're choosing a month a twenty four month contract, and if you'll be canceling within the contract term, there'll be a cancellation fee of $120 plus GST and your outstanding balance on that time. Okay. Yeah. So just to confirm, you're going to proceed with the Gigafy Superboost, which is 25 over 25 in PPS Unlimited. It's $59.45 for the first six months since it's less 50% and a twenty four month contract, which is has a first month free. Okay. No worries. Yeah. And so for the upfront payment, have you already processed one, or you did No. not When I made was speaking any payment again? when I was speaking to the guy online, I said I couldn't pay today. Sorry? When I was speaking to Craig online, he I told him that I couldn't pay today. Okay. Do you want me to just inform our accounts department regarding this for them to send you an invoice for their front payment? Yes, please. Okay. Sure. I'll inform them. So for the front payment, you just need to settle the plan price, which is $59.45. Sorry. I'm confused. Okay. May I know what part? Is it for the upfront payment? Yes. I'm because I'm I'm talking to someone by text message in your in your company that's activating Mhmm. the service. I'm not sure why why you're actually calling. They set up the account for me online. Yeah. Actually, it was endorsed by me. And did he ask you the upfront payment? No. It's gonna get it through. He said no upfront payment for this plan? Yeah. Yeah. That's right. Okay. I'll just coordinate this to the back end team, then we'll update you once the service is activated. Okay. No worries. Okay.","start_word":0,"end_word":593,"sentiment":"neutral","sentiment_score":-0.0305368753545212},{"text":"Thank you. Bye. Have a great day.","start_word":594,"end_word":600,"sentiment":"positive","sentiment_score":0.5014327764511108}],"average":{"sentiment":"neutral","sentiment_score":-0.023439214665286253}}}}